Patient Service Associate jobs at Penn Medicine Princeton Health - 66 jobs

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: West Chester Family Medicine** **Location: Penn Family Medicine West Chester- 1055 Andrew Drive** **Hours: Full-Time** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 296518

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Patient Services Associate in the ED 3 shifts a week, overnights (7:00pm - 7:30am) Every other weekend required, 2 holidays a year, on call rotation Summary: + The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets, who is also responsible for the intake/patient registration and or scheduling process. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, Patient Navigation, Liaison activity, and performing point of service activities. The PSA may function in any Patient Access location or department. Rotation between PSA functions and/or departments may be required. Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.Responsible for arriving/departing activities of patient at any Patient Access location or department and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment (including how to collect a copay) or referral.Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation participates in cash reconciliation delineations.Resolves work queues and/or issues from front-end reports proactively prioritizes recovery of missing charges.Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.) Staying current with communications from the Patient Access Management Team while remaining flexible and readily adopts new processes and engages in practice operation changes.Coordinates clinical and administrative aspects of the new patient scheduling encounter.Perform within the expected outcome of the Automated Call Distribution (ACD) environment.Solves telephone issues and timely reports problems related to volume to manager.Follow established downtime procedures for registration Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Education Specialization:Equivalent Experience:-And 2+ years Medical office experience. Or 2 years of customer service experience. Advanced degree may be considered in lieu of experience. + Associate of Arts or Science + Education Specialization:Equivalent Experience: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 296877

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Patient Services Associate - Part Time This position does carry part time benefits. Schedule: Mon - Fri, 12:00pm - 4:00pm but looking for candidate that has flexibility to work earlier or later if needed. Some office days could start at 5:15am and end at 6:30pm. Office is closed on Holidays and weekends This position does support ACC, Procedural Suite, Surgical Scheduling which includes H&V scheduling/ PPT scheduling. If interested in additional skills and training, there is an opportunity to cross train to assist other departments that are open on weekends and holidays within the hospital. Summary: + The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets, who is also responsible for the intake/patient registration and or scheduling process. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, Patient Navigation, Liaison activity, and performing point of service activities. The PSA may function in any Patient Access location or department. Rotation between PSA functions and/or departments may be required. Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.Responsible for arriving/departing activities of patient at any Patient Access location or department and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment (including how to collect a copay) or referral.Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation participates in cash reconciliation delineations.Resolves work queues and/or issues from front-end reports proactively prioritizes recovery of missing charges.Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.) Staying current with communications from the Patient Access Management Team while remaining flexible and readily adopts new processes and engages in practice operation changes.Coordinates clinical and administrative aspects of the new patient scheduling encounter.Perform within the expected outcome of the Automated Call Distribution (ACD) environment.Solves telephone issues and timely reports problems related to volume to manager.Follow established downtime procedures for registration Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Education Specialization:Equivalent Experience:-And 2+ years Medical office experience. Or 2 years of customer service experience. Advanced degree may be considered in lieu of experience. + Associate of Arts or Science + Education Specialization:Equivalent Experience: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 295503

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CPUP (Clinical Practices of the University of Pennsylvania)** **Department: Central Registration** **Location: Penn Medicine Radnor- 145 King of Prussia Rd, Radnor PA** **Hours: Part Time, Per Departmental Needs** Summary: + The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. Responsibilities: + Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested. + Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes. Education or Equivalent Experience: + **Required:** + H.S. Diploma/GED + 2+ years of medical office experience, or 2 years of customer service experience. (Advanced degrees (Associate's, Bachelor's, Master's) may be considered in lieu of experience.) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 281094

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Associate Entity: Hospital of the University of Pennsylvania Department: Mercy ED Registration Location: Mercy Philadelphia Hospital, 501 South 54th Street, Philadelphia, PA Hours: Shift 1, Part-time days _**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania! **_ Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? + Position Summary: Assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. Job Duty/Responsibilities: + Strives to create and maintain a culture of safety and service excellence through the following accountabilities: + Greets and interacts with patients in a pleasant and professional manner, on phone or in person. + Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view. + Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC. + Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs. + Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service. + Ensure patient/family confidentiality, safety and security. + Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. + Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability. + Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks. _Safety:_ + Participates in Entity and Department wide initiatives for + Patient /Employee safety + Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. _Patient Service:_ + Takes accountability for ensuring patient/work areas are neat and clean. + Orders supplies, as requested, for practice/department. + As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC. + Schedule patient appointments (on phone or in person) accurately and completely: + Utilizes knowledge of schedules and protocols + Uses proper billing area/appointment location + Cancels/reschedules appointments as needed and changes appointment status in EPIC + Communicates changes to patient and confirms appointments. + If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine. + Responsible for arriving/departing activities of patient at practice and performs point of service activities + Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly + Finalizes all check-out procedures as per practice protocol + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required + Successfully navigate and resolve EPIC work queues - escalate as needed + Perform other duties as requested or assigned. _Financial:_ + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral. + Achieves proficiency in automated systems; such as EPIC APM and EMR (includinginbasket), hospital based EMRs (where necessary),Navinet, credit card machines, IPayment, etc. + Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols + Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration + Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations. + Generates/runs reports, as requested, related to front-end processes + Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges. _Regulatory Compliance:_ + Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required). + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME,etc) Change Management: + Flexible and readily adopts new processes and is engaged in practice operation changes. Required Education: + H.S. Diploma/GED and 2+ years Medical office experience or customer service experience. + Bachelor's Degree preferred. Preferred Experience: + Thorough knowledge of third party insurance coverage guidelines. + Must successfully complete/pass EPICschedgistrationtraining/tests. + EMR skills Required Experience: + Computer knowledge and skills. + Ability to speak English for a business setting. + Customer-focused communication skills (verbal/written). + Critical thinking and multi-tasking skills. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 298395

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Clinical Practices of University of Pennsylvania** **Department: Med Genetics** **Location: Hospital of the University of Pennsylvania- 3400 Spruce St** **Hours: Full-Time, Monday-Friday-8:30AM-5PM** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294833

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title:Patient Services Associate Department:Patient Access ER Registration Location:Pennsylvania Hospital, 800 Spruce Street Shift:Per Diem, Weekdays, weekend holiday availability Join Our Team as a PRN Patient Services Associate (PSA) at Penn Medicine! Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a dynamic, patient-focused environment? If so, we invite you to join our team as a PRN Patient Services Associate (PSA) at Penn Medicine! Summary: As a PRN Patient Services Associate, you will play a crucial role in ensuring a positive experience for our patients. You will support the practice/department by maintaining a patient-centered focus, assisting in the delivery of high-quality care, and helping to meet or exceed patient satisfaction and financial/operational targets. Your responsibilities will include managing patient arrivals and departures, handling patient calls and inquiries, coordinating appointments, updating insurance and billing information, and performing point-of-service activities. You may also rotate between different PSA functions and departments as needed. Key Responsibilities: Patient Service: + Anticipate and understand patient needs, manage service recovery efforts, and identify opportunities to enhance the patient experience. + Answer phones promptly, handle patient requests, retrieve voicemails, and take accurate messages, routing them appropriately through the EMR. + Schedule patient appointments by determining the reason for the visit, following established schedules and protocols, and communicating changes and confirmations. + Manage patient arrival and departure activities, including collecting copays, obtaining necessary signatures/forms, updating appointment status in the EMR, and finalizing check-out procedures. + Communicate with patients about flow and wait times, keeping the manager informed of potential issues. + Issue referrals and obtain pre-authorizations as required. Financial: + Maintain up-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral requirements. + Validate patient demographic/insurance information and register new patients into the EMR. + Accurately record receipts and participate in end-of-day cash reconciliation. + Resolve work queues and prioritize the recovery of missing charges. + Order office supplies and generate front-end process reports as requested. Other / Regulatory: + Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME). + Be flexible and readily adopt new processes and engage in practice operation changes. Credentials: + Epic Certifications (Required) + Must successfully complete/pass EPIC schedgistration training/tests Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Associate of Arts or Science (Required) + 4+ years of Customer Service Experience Or Completion of our Pathway Program in lieu of Associate's Degree. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293545

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? ob Title:Patient Services Associate Department:Patient Access ER Registration Location:Pennsylvania Hospital, 800 Spruce Street Shift:Part-time, Weekends only - 2/12's Nights Join Our Team as a PRN Patient Services Associate (PSA) at Penn Medicine! Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a dynamic, patient-focused environment? If so, we invite you to join our team as a PRN Patient Services Associate (PSA) at Penn Medicine! Summary: As a PRN Patient Services Associate, you will play a crucial role in ensuring a positive experience for our patients. You will support the practice/department by maintaining a patient-centered focus, assisting in the delivery of high-quality care, and helping to meet or exceed patient satisfaction and financial/operational targets. Your responsibilities will include managing patient arrivals and departures, handling patient calls and inquiries, coordinating appointments, updating insurance and billing information, and performing point-of-service activities. You may also rotate between different PSA functions and departments as needed. Key Responsibilities: Patient Service: + Anticipate and understand patient needs, manage service recovery efforts, and identify opportunities to enhance the patient experience. + Answer phones promptly, handle patient requests, retrieve voicemails, and take accurate messages, routing them appropriately through the EMR. + Schedule patient appointments by determining the reason for the visit, following established schedules and protocols, and communicating changes and confirmations. + Manage patient arrival and departure activities, including collecting copays, obtaining necessary signatures/forms, updating appointment status in the EMR, and finalizing check-out procedures. + Communicate with patients about flow and wait times, keeping the manager informed of potential issues. + Issue referrals and obtain pre-authorizations as required. Financial: + Maintain up-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral requirements. + Validate patient demographic/insurance information and register new patients into the EMR. + Accurately record receipts and participate in end-of-day cash reconciliation. + Resolve work queues and prioritize the recovery of missing charges. + Order office supplies and generate front-end process reports as requested. Other / Regulatory: + Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME). + Be flexible and readily adopt new processes and engage in practice operation changes. Credentials: + Epic Certifications (Required) + Must successfully complete/pass EPIC schedgistration training/tests Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Associate of Arts or Science (Required) + 4+ years of Customer Service Experience Or Completion of our Pathway Program in lieu of Associate's Degree. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 297664

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title:Patient Services Associate Department:Patient Access Administration Location:Pennsylvania Hospital, 800 Spruce Street Shift:Full time, Days 7:30am -4pm Join Our Team as a Patient Services Associate (PSA) at Penn Medicine! Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a dynamic, patient-focused environment? If so, we invite you to join our team as a PRN Patient Services Associate (PSA) at Penn Medicine! Summary: As a PRN Patient Services Associate, you will play a crucial role in ensuring a positive experience for our patients. You will support the practice/department by maintaining a patient-centered focus, assisting in the delivery of high-quality care, and helping to meet or exceed patient satisfaction and financial/operational targets. Your responsibilities will include managing patient arrivals and departures, handling patient calls and inquiries, coordinating appointments, updating insurance and billing information, and performing point-of-service activities. You may also rotate between different PSA functions and departments as needed. Key Responsibilities: Patient Service: + Anticipate and understand patient needs, manage service recovery efforts, and identify opportunities to enhance the patient experience. + Answer phones promptly, handle patient requests, retrieve voicemails, and take accurate messages, routing them appropriately through the EMR. + Schedule patient appointments by determining the reason for the visit, following established schedules and protocols, and communicating changes and confirmations. + Manage patient arrival and departure activities, including collecting copays, obtaining necessary signatures/forms, updating appointment status in the EMR, and finalizing check-out procedures. + Communicate with patients about flow and wait times, keeping the manager informed of potential issues. + Issue referrals and obtain pre-authorizations as required. Financial: + Maintain up-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral requirements. + Validate patient demographic/insurance information and register new patients into the EMR. + Accurately record receipts and participate in end-of-day cash reconciliation. + Resolve work queues and prioritize the recovery of missing charges. + Order office supplies and generate front-end process reports as requested. Other / Regulatory: + Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME). + Be flexible and readily adopt new processes and engage in practice operation changes. Credentials: + Epic Certifications (Required) + Must successfully complete/pass EPIC schedgistration training/tests Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Associate of Arts or Science (Required) + 4+ years of Customer Service Experience Or Completion of our Pathway Program in lieu of Associate's Degree. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 297659

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title:Patient Services Associate Department:Infusion Services Entity:Pennsylvania Hospital Hours/Shift:M-F, Day shift Patient Services Associate (PSA) - Penn Medicine Summary: Are you passionate about providing exceptional patient care and customer service? Join our team asa PatientServices Associate (PSA) and help us deliver high-quality care while ensuring patient satisfaction.You'llmanage patient arrivals and departures, handle calls and inquiries, coordinate appointments, update insurance and billing information, and perform point-of-service activities. You may also rotate betweendifferent functionsand departments, making each day unique and rewarding. Accountabilities: Patient Service: + Anticipate and Address Patient Needs: Understand andanticipatepatient needs, manage service recovery efforts, andidentifyopportunities to enhance thepatientexperience. + Efficient Communication: Answer phones promptly, handle patient requests, retrieve voicemails, and takeaccuratemessages, routing them appropriately through our EMR system. + Appointment Coordination: Schedule patient appointments bydeterminingthe reason for the visit, following established protocols, andcommunicatingchanges. Offer alternatives and manage cancellations/rescheduling as needed. + Arrival and Departure Activities: Collect copays, obtain necessary signatures/forms, update appointment status in EMR, andfinalizecheck-out procedures. Communicate with patients aboutwaittimes and keep the manager informed of potential issues. + Referrals and Authorizations: Issue referrals and obtain pre-authorizations for patients asrequired. Financial: + Insurance Knowledge: Maintainup-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral needs. + Accurate Records: Validatepatient demographic/insurance information, register new patients, and record receipts accurately for end-of-day reconciliation. + Proactive Issue Resolution: Resolve work queues and front-end report issues, prioritize recovery of missing charges, and order office supplies as needed. Other / Regulatory: + Stay Informed: Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME). + Adaptability: Be flexible and ready to adopt new processes and engage in practice operation changes. + Team Support: Perform dutiesin accordance with Penn Medicine values, policies, and procedures, and support the unit, department, entity, and health system organization as needed. Required Qualifications: Credentials: + Epic Certifications (Required) + Must successfully complete/pass EPICschedgistrationtraining/tests Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Education Specialization: Associate of Arts or Science (Required) + Equivalent Experience: Or 4+ years Customer Service ExperienceOrCompletion of our Pathway Program We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293127

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Clinical Practices of University of Pennsylvania** **Department: Gastroenterology** **Location: Perelman Center for Advanced Medicine-3400 Civic Center Blvd** **Hours: Full-Time** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 288802

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Associate Entity: HUP Department: **Patient Access Spruce** Location: 3400 Spruce st. Philadelphia PA Hours: 1st Shift, Full-Time _**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania! **_ Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? + Position Summary: Assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. Job Duty/Responsibilities: + Strives to create and maintain a culture of safety and service excellence through the following accountabilities: + Greets and interacts with patients in a pleasant and professional manner, on phone or in person. + Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view. + Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC. + Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs. + Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service. + Ensure patient/family confidentiality, safety and security. + Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. + Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability. + Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks. _Safety:_ + Participates in Entity and Department wide initiatives for + Patient /Employee safety + Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. _Patient Service:_ + Takes accountability for ensuring patient/work areas are neat and clean. + Orders supplies, as requested, for practice/department. + As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC. + Schedule patient appointments (on phone or in person) accurately and completely: + Utilizes knowledge of schedules and protocols + Uses proper billing area/appointment location + Cancels/reschedules appointments as needed and changes appointment status in EPIC + Communicates changes to patient and confirms appointments. + If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine. + Responsible for arriving/departing activities of patient at practice and performs point of service activities + Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly + Finalizes all check-out procedures as per practice protocol + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required + Successfully navigate and resolve EPIC work queues - escalate as needed + Perform other duties as requested or assigned. _Financial:_ + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral. + Achieves proficiency in automated systems; such as EPIC APM and EMR (including inbasket), hospital based EMRs (where necessary), Navinet, credit card machines, IPayment, etc. + Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols + Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration + Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations. + Generates/runs reports, as requested, related to front-end processes + Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges. _Regulatory Compliance:_ + Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required). + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Change Management: + Flexible and readily adopts new processes and is engaged in practice operation changes. Required Education: + H.S. Diploma/GED and 2+ years Medical office experience or customer service experience. + Bachelor's Degree preferred. Preferred Experience: + Thorough knowledge of third party insurance coverage guidelines. + Must successfully complete/pass EPIC schedgistration training/tests. + EMR skills Required Experience: + Computer knowledge and skills. + Ability to speak English for a business setting. + Customer-focused communication skills (verbal/written). + Critical thinking and multi-tasking skills. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294083

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CCA-Penn Primary Care and Penn Specialty Practices** **Department: Valley Forge Floor 3** **Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd** **Hours: Full-Time** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 298962

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: Valley Forge Floor 3** **Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd** **Hours: Full-Time** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 297710

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Patient Service Coordinator **Department:** Cancer Center West Chester Clinic **Location:** East Marshall St Medical Office Building - 440 E Marshall St West Chester, PA **Hours:** M-F 8:00 am to 4:30 pm **Summary:** + As a valued member of the healthcare team, the Patient Service Coordinator (PSC) plays a crucial role in providing customer-centered care to patients. Collaborating and communicating effectively across multiple teams, the PSC assists patients with registration and appointment/chemotherapy scheduling while working in a fast-paced, medical oncology office. Punctuality and attendance are of utmost importance. Given the immunocompromised patient population, COVID vaccinations are mandatory. This position is based out of our West Chester office but may require rare travel to our Exton & Kennett Square offices. While preferred hours are M-F 8:00 am to 4:30 pm, schedules may be subject to slight changes based on practice needs. **Responsibilities:** + Coordinator Accountabilities: Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 292423

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Coordinator Department: OB-GYN Radnor Shared Location: Penn Medicine Radnor - 145 King of Prussia Rd Entity: CPUP Hours: Mon-Fri office hours per department needs Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + Assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294846

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Under close supervision and only when consistent with local pharmacy regulations, prepares patient inventory shipping documents and coordinates the delivery of shipments. Maintains contact with patients and caregivers to achieve such coordination. Responsibilities: + Prepares ship tickets using the standard templates. For static patients prepares ship list relative to the patient's exact inventory. Any discrepancies in inventory are communicated to the appropriate team member or manager.Prints ship list, and pump and pole DME list for Medicare and Medicaid patients.Coordinates alternate delivery plans if a patient or caregiver will not be available on the scheduled delivery day, if possible, and documents such in the EMR.Schedules pick-ups. Prints P/U and gives to warehouse representative.Communicates all pertinent issues to the team and delivery staff relative to supplies and deliveries.Confirms/coordinates patient delivery days with the patient via first verbal phone conversation. Verifies patient insurance monthly. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 2+ years Customer Service focused industry; health care experience preferred Education Specialization: + Bachelor of Arts or Science + Education Specialization: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299142

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Patient Services Coordinator **Department:** Neurology Outpatient PPMC General Stroke **Location:** Penn Medicine University City - 3737 Market St **Hours:** Mon-Fri 8-4:30pm full time onsite **Summary:** + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. **Responsibilities:** + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + Assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. + Additional duties as needed. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299893

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Coordinator Department: Cancer Ctr VF Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd Hours: Full Time Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately. + Develops and maintains APM templates and master schedules + Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration + As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Credentials: Education or Equivalent Experience: + Associate's Degree or Bachelor's Degree preferred. Must successfully complete/pass EMR training/tests. + H.S. Diploma/GED and 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Must successfully complete/pass EMR training/tests. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 282746