Service Associate jobs at Penn Medicine Princeton Health - 85 jobs

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Surgical Services Associate **Location:** Penn Medicine Radnor - 145 King of Prussia Rd **Hours:** Hours Mon-Fri 8-4:30 **Summary:** + This position is responsible in assisting with the management of both Physical Medicine and Rehab and Pain Management providers. Duties are to coordinate patient related activity for both outpatient visits and surgical procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers. Schedules surgeries, outpatient diagnostic test, outpatient appointments and admissions as requested. Obtain procedural authorizations. Prepare and process surgical billing. Prepare and process correspondence. **Responsibilities:** + **Clinical Duties** : Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. Acts as primary point of contact for assigned patients. Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit. Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary. Provides coverage for practice team members during absences and/or staffing shortages. Schedules required procedures and OR for patients at attending physician's direction. Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages. Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed. Process medication refill request, triaging to appropriate staff. Coordinates and schedules cases with medical equipment representatives as required in the OR. Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution. + **Admin Duties** : Answer and screen all phone calls responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff. Maintain multiple calendars/schedules, surgery schedule, office hours and meetings. Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion. Complete prior authorizations for medications. Complete medical record request Create/Edit and distribute letters per attending physician direction Proficient in the use of all systems necessary for practice operations. + **Billing Duties** : Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 2+ years Medical office experience, or 2 years of customer service experience. + Related clinical office experience required. + Prior customer service or insurance verification experience in a healthcare setting preferred. + A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300916

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: CPUP (Clinical Practices of the University of Pennsylvania) Department: Multi-Specialty Location: Penn Medicine Radnor- 145 King of Prussia Rd, Radnor, PA Hours: M-F 9am-5:30pm Summary: The Clinical Services Associates (Medical Assistant) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA). Are you looking for an organization that actively supports your career growth? If so, a Clinical Services Associate opportunity at Penn Medicine can help get you there! Clinical Services Associates have an opportunity to join our organization and make a difference in the lives of our patients. Clinical Services Associates with Penn Medicine are in a unique position to gain valuable knowledge which can be leveraged to move not only into more advanced clinical roles but also operational roles. Through our generous tuition benefit as well as our commitment to promoting from within Penn Medicine sees more than 30% of our employees secure advancement opportunities into roles such as a Clinical Services Coordinator, Nurses, and Practice Managers just to name a few! Penn Medicine employees enjoy a comprehensive benefit package to include generous paid time off and paid holidays. And health insurance premiums which have remained flat for 5 years! Want to hear more? Submit your application today for this Clinical Services Associate opportunity and learn more about what a career path at Penn Medicine could look like for you! Responsibilities: Patient Care Accountabilities: + Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. + Observes patient condition and communicates any abnormal data or changes to provider. + Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. + Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. + Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR. + Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. + Responds appropriately to emergency/code situations. + CCA CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. + Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. Clerical / Other Accountabilities: + Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. + Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. + Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. + CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. Environmental / Safety Accountabilities: + Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. + Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. + Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. + Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. + Maintain temperature log for refrigerator or room temperature as needed. + Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. + CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned. Patient Service: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) + Flexible and readily adopts new processes and engages in practice operation changes. Credentials: + Required: + Basic Cardiac Life Support + MA Certification (Required within 90 days of hire ONLY if position is in PA) Education or Equivalent Experience: + Required: + H.S. Diploma/GED AND 2+ years of medical office experience, OR 2 years of customer service experience + Associate's degree preferred + Completion of an accredited Medical Assistant program (or higher-level equivalent) + Or 2+ years' experience working as an MA may be considered in lieu of MA program completion We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 271048

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CPUP (Clinical Practices of the University of Pennsylvania)** **Department: Internal Medicine** **Location: Penn Medicine Radnor- 145 King of Prussia Rd, Radnor, PA** **Hours: Full Time, Per Departmental Needs** **Summary:** The Clinical Services Associates (Medical Assistant) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA). Are you looking for an organization that actively supports your career growth? If so, a Clinical Services Associate opportunity at Penn Medicine can help get you there! Clinical Services Associates have an opportunity to join our organization and make a difference in the lives of our patients. Clinical Services Associates with Penn Medicine are in a unique position to gain valuable knowledge which can be leveraged to move not only into more advanced clinical roles but also operational roles. Through our generous tuition benefit as well as our commitment to promoting from within Penn Medicine sees more than 30% of our employees secure advancement opportunities into roles such as a Clinical Services Coordinator, Nurses, and Practice Managers just to name a few! Penn Medicine employees enjoy a comprehensive benefit package to include generous paid time off and paid holidays. And health insurance premiums which have remained flat for 5 years! Want to hear more? Submit your application today for this Clinical Services Associate opportunity and learn more about what a career path at Penn Medicine could look like for you! **Responsibilities:** Patient Care Accountabilities: + Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. + Observes patient condition and communicates any abnormal data or changes to provider. + Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. + Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. + Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR. + Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. + Responds appropriately to emergency/code situations. + CCA CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. + Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. Clerical / Other Accountabilities: + Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. + Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. + Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. + CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. Environmental / Safety Accountabilities: + Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. + Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. + Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. + Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. + Maintain temperature log for refrigerator or room temperature as needed. + Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. + CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned. Patient Service: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) + Flexible and readily adopts new processes and engages in practice operation changes. Credentials: + **Required:** + Basic Cardiac Life Support + MA Certification (Required within 90 days of hire ONLY if position is in PA) Education or Equivalent Experience: + **Required:** + H.S. Diploma/GED AND 2+ years of medical office experience, OR 2 years of customer service experience + Associate's degree preferred + Completion of an accredited Medical Assistant program (or higher-level equivalent) + Or 2+ years' experience working as an MA may be considered in lieu of MA program completion We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 284736

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Surgical Services Associate Department: Surg Outpt SONC Location: Perelman Center for Advanced Medicine-3400 Civic Center Blvd Hours: Full Time Summary: + This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. Duties are to coordinate patient related activity for both outpatient visits and surgical procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers. Schedules surgeries, outpatient diagnostic test, outpatient appointments and admissions as requested. Obtain procedural authorizations. Prepare and process surgical billing. Prepare and process correspondence. Responsibilities: Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients. - Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit. - Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary. - Provides coverage for practice team members during absences and/or staffing shortages. - Schedules required procedures and OR for patients at attending physician's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages. - Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed. - Process medication refill request, triaging to appropriate staff. - Coordinates and schedules cases with medical equipment representatives as required in the OR. - Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution. Admin Duties - Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff. - Maintain multiple calendars/schedules, surgery schedule, office hours and meetings. - Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion. - Complete prior authorizations for medications. - Complete medical record request - Create/Edit and distribute letters per attending physician direction - Proficient in the use of all systems necessary for practice operations Billing Duties - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 2+ years Medical office experience, or 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299048

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Administrative Services Associate **Department:** Neurology - Secretarial **Location:** Pennsylvania Hospital - 800 Spruce St **Hours:** Mon-Fri 8:30am-5pm **Summary:** + This position is responsible in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. **Responsibilities:** + **Clinical Duties:** Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. Ensures diagnostic testing and other evaluations are completed before visit if applicable. Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. Schedules required procedures and OR/Lab for patients at provider's direction. Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure Processes medication refill requests, triaging to appropriate clinical staff. Coordinates and schedules cases with medical equipment representatives as required. Completes medication authorizations and obtains prior authorizations for procedures. Obtains medication pricing and coverage information for patients. Initiates Tier 1 prescription exemptions as needed. Schedules tests, procedures, and other clinical follow-up services as requested by the providers. Completes medical records requests. Handles all patient correspondence, including my PennMedicine messages. + **Admin Duties:** Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. Maintains physician Epic template. Attends and take minutes in meetings when necessary. Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. Updates CVs in FEDs. Create/Edit and distribute letters per attending physician direction. Coordinates submission and approval of journal articles, and permissions as directed Coordinates visits for visiting scholars. Coordinates visits and interview schedule for the recruitment of faculty On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc. + **Billing Duties:** Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. Ensures all pre-registration items are completed to allow for timely and complete billing **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 2+ years Medical office experience, or 2 years of customer service experience. + Related clinical office experience required. + Prior customer service or insurance verification experience in a healthcare setting preferred. + A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293006

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Administrative Services Associate Department: EPS Lab Location: Hospital of the University of Pennsylvania- 3400 Spruce St Hours: Full Time Summary: + This position is responsible in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. Responsibilities Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. - Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. - Ensures diagnostic testing and other evaluations are completed before visit if applicable. - Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. - Schedules required procedures and OR/Lab for patients at provider's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. - Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure - Processes medication refill requests, triaging to appropriate clinical staff. - Coordinates and schedules cases with medical equipment representatives as required. - Completes medication authorizations and obtains prior authorizations for procedures. - Obtains medication pricing and coverage information for patients. - Initiates Tier 1 prescription exemptions as needed. - Schedules tests, procedures, and other clinical follow-up services as requested by the providers. - Completes medical records requests. - Handles all patient correspondence, including my PennMedicine messages. Admin Duties - Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. - Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. - Maintains physician Epic template. - Attends and take minutes in meetings when necessary. - Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. - Updates CVs in FEDs. - Create/Edit and distribute letters per attending physician direction. - Coordinates submission and approval of journal articles, and permissions as directed - Coordinates visits for visiting scholars. - Coordinates visits and interview schedule for the recruitment of faculty - On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc Billing Duties - Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. - Ensures all pre-registration items are completed to allow for timely and complete billing - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 2+ years Medical office experience, or 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293201

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Surgical Services Associate Department: Ortho Musculoskeletal Location: Penn Medicine University City- 3737 Market St Hours: Full Time Summary + This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. Duties are to coordinate patient related activity for both outpatient visits and surgical procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers. Schedules surgeries, outpatient diagnostic test, outpatient appointments and admissions as requested. Obtain procedural authorizations. Prepare and process surgical billing. Prepare and process correspondence. Responsibilities: Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients. - Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit. - Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary. - Provides coverage for practice team members during absences and/or staffing shortages. - Schedules required procedures and OR for patients at attending physician's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages. - Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed. - Process medication refill request, triaging to appropriate staff. - Coordinates and schedules cases with medical equipment representatives as required in the OR. - Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution. Admin Duties - Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff. - Maintain multiple calendars/schedules, surgery schedule, office hours and meetings. - Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion. - Complete prior authorizations for medications. - Complete medical record request - Create/Edit and distribute letters per attending physician direction - Proficient in the use of all systems necessary for practice operations Billing Duties - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 2+ years Medical office experience, or 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 285933

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Location: **Penn Presbyterian Medical Center- 51 N 39th Street** Department: Ophth Clinical Support Scheie Eye Institute Schedule: Fulltime, Monday - Friday, Day, Onsite Summary: This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. Duties are to coordinate patient related activity for both outpatient visits and surgical procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers. Schedules surgeries, outpatient diagnostic test, outpatient appointments and admissions as requested. Obtain procedural authorizations. Prepare and process surgical billing. Prepare and process correspondence. Responsibilities: Clinical Duties + Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients. + Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit. + Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary. + Provides coverage for practice team members during absences and/or staffing shortages. + Schedules required procedures and OR for patients at attending physician's direction. + Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages. + Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed. + Process medication refill request, triaging to appropriate staff. + Coordinates and schedules cases with medical equipment representatives as required in the OR. + Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution. Admin Duties + Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff. + Maintain multiple calendars/schedules, surgery schedule, office hours and meetings. + Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion. + Complete prior authorizations for medications. + Complete medical record requests. + Create/Edit and distribute letters per attending physician direction. + Proficient in the use of all systems necessary for practice operations. Billing Duties + Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. + Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. Other + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. + Other duties as assigned to support the unit, department, entity, and health system organization. Education/Experience: + High School Diploma/GED (Required) + AND 2+ years of Medical office experience, or 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Skills and Abilities: + Excellent written and verbal communication skills. + Strong technical skills. + Optimizes work processes. + Strong attention to detail. + Patient customer focus. + Critical thinking and problem solving. + Proven ability to work effectively, independently, and in a team setting. + Demonstrated ability to practice and ensure confidentiality of patient information. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 298105

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Administrative Services Associate Department: Philadelphia Heart Institute Location: Penn Presbyterian Medical Center- 51 N 39th St Hours: Full Time Mon-Fri 830am -500pm Summary: + This position is responsible in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. Responsibilities Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. - Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. - Ensures diagnostic testing and other evaluations are completed before visit if applicable. - Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. - Schedules required procedures and OR/Lab for patients at provider's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. - Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure - Processes medication refill requests, triaging to appropriate clinical staff. - Coordinates and schedules cases with medical equipment representatives as required. - Completes medication authorizations and obtains prior authorizations for procedures. - Obtains medication pricing and coverage information for patients. - Initiates Tier 1 prescription exemptions as needed. - Schedules tests, procedures, and other clinical follow-up services as requested by the providers. - Completes medical records requests. - Handles all patient correspondence, including my PennMedicine messages. Admin Duties - Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. - Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. - Maintains physician Epic template. - Attends and take minutes in meetings when necessary. - Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. - Updates CVs in FEDs. - Create/Edit and distribute letters per attending physician direction. - Coordinates submission and approval of journal articles, and permissions as directed - Coordinates visits for visiting scholars. - Coordinates visits and interview schedule for the recruitment of faculty - On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc Billing Duties - Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. - Ensures all pre-registration items are completed to allow for timely and complete billing - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 2+ years Medical office experience, or 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 292917

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Clinical Services Associate **Department:** Trauma-Surgery Critical **Location:** Penn Presbyterian Medical Center- 51 N 39th St **Hours:** Mon-Fri 8:15am-4:45pm. Possibility of one hybrid WFH day a week after probationary period. **Summary:** + The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA). **Responsibilities:** + **Patient Care Accountabilities:** Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. Observes patient condition and communicates any abnormal data or changes to provider. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient accurately documents results in EMR. Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations. CCA CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines reads PPD results, under the direction of the provider/orders and documents in EMR. + Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. + **Clerical / Other Accountabilities:** Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. + **Environmental / Safety Accountabilities:** Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. Maintain temperature log for refrigerator or room temperature as needed. Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security checks expiration dates removes outdated items. Performs daily code/crash cart checks as assigned. + **Patient Service:** Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + **Financial:** Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested. + **Other / Regulatory:** Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes. **Credentials:** + Basic Cardiac Life Support (Required) + CMA or RMA (Required) + MA Certification (required within 90 days of hire) **Education or Equivalent Experience** : + H.S. Diploma/GED (Required) + And 2+ years medical office experience, or relevant customer service experience. + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience + Completion of an accredited Medical Assistant program (or higher-level equivalent) (Required). + Or 2+ years' Experience working as an MA may be considered in lieu of MA program completion. + Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294698

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Clinical Services Associate (Medical Assistant) Entity:(CCA) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP) Department: Penncare OB-GYN - Midwifery Location: Penn Medicine Washington Square- 800 Walnut St, Philadelphia, PA 19107 Hours: Per Departmental Needs - Full Time Summary: The Clinical Services Associates (CSA) (MEDICAL ASSISTANT) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA). Are you looking for an organization that actively supports your career growth? If so, a Clinical Services Associate opportunity at Penn Medicine can help get you there! Clinical Services Associates have an opportunity to join our organization and make a difference in the lives of our patients. Clinical Services Associates with Penn Medicine are in a unique position to gain valuable knowledge which can be leveraged to move not only into more advanced clinical roles but also operational roles. Through our generous tuition benefit as well as our commitment to promoting from within Penn Medicine sees more than 30% of our employees secure advancement opportunities into roles such as a Clinical Services Coordinator, Nurses, and Practice Managers just to name a few! Penn Medicine employees enjoy a comprehensive benefit package to include generous paid time off and paid holidays. And health insurance premiums which have remained flat for 5 years! Want to hear more? Submit your application today for this Clinical Services Associate opportunity and learn more about what a career path at Penn Medicine could look like for you! Responsibilities: Patient Care Accountabilities: + Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. + Observes patient condition and communicates any abnormal data or changes to provider. + Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. + Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. + Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR. + Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. + Responds appropriately to emergency/code situations. + CCA CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. + Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. Clerical / Other Accountabilities: + Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. + Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. + Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. + CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. Environmental / Safety Accountabilities: + Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. + Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. + Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. + Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. + Maintain temperature log for refrigerator or room temperature as needed. + Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. + CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned. Patient Service: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) + Flexible and readily adopts new processes and engages in practice operation changes. Credentials: + BLS/CPR, as a healthcare provider per the American Heart Association + MA Certification (Required within 90 days of hire ONLY if position is in PA) Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Completion of an accredited Medical Assistant program (or higher level equivalent) required + OR 2 years' experience working as an MA may be considered in lieu of MA program completion. + Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion + 2+ years Medical Office or Customer Service experience. + Associate's Degree preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293245

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Clinical Services Associate (Phlebotomist) - Transplant Institute Entity: Hospital of the University of Pennsylvania Department: Penn Liver Transplant Reading Location: Kidney Transplant Reading, 301 south 7th ave ste 3120, west reading, Pa Hours: Day shift _**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania!_ Summary: + The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing phlebotomy tasks, in addition to clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA, PSA, and Phlebotomy). + A Phlebotomist is an individual trained on-the-job or through a structured Phlebotomy program to draw blood for diagnostic testing from patients aged 18 through older adult. The Phlebotomist also processes a variety of clinical specimens for diagnostic laboratory testing and accesses associated patient records. (HUP -Penn Liver Transplant Reading - 301 S 7th Avenue West Reading, PA 19611) CSA Responsibilities: + Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. Observes patient condition and communicates any abnormal data or changes to provider. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient accurately documents results in EMR. Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations. CCA CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines reads PPD results, under the direction of the provider/orders and documents in EMR. + Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. + Clerical / Other Accountabilities: Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. + Environmental / Safety Accountabilities: Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. Maintain temperature log for refrigerator or room temperature as needed. Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and securitychecks expiration dates removes outdated items. Performs daily code/crash cart checks as assigned. + Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliationparticipates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reportsproactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested. + Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes. Phlebotomy Responsibilities: + Correctly identifies the stage of growth of development of patients and significant others; Utilizes knowledge of growth and development when communicating to various age groups; Explains appropriate information according to age and developmental level of patients and visitors; Identifies communication barriers and intervenes appropriately; Recognizes cultural differences and the need to adjust communication styles and behaviors to meet the needs of the patient (e.g. direct eye contact, touching with transferring); Listens to patient's queries, comments and/or concerns and provides appropriate information and responses; Introduces self when interacting with patients, families, visitors or other employees. + Entry of (release of) patient demographics, test orders, billing information into a variety of computer systems (EMR/LIS); Follows established SOP and age-specific techniques for the collection of biological specimens for analysis and evaluates and solves problems related to that process; Correctly identifies outpatients and inpatients according to approved protocols with 100% accuracy; Performs accurate venipuncture and micro (capillary) techniques in sample collection; May perform specialized collection to include breath alcohol testing, hair collection, and EKGs. + Properly labels specimens with 100% accuracy; Draws all timed/scheduled samples in a timely manner; Observes emotional and physical state of patient for any adverse reactions to phlebotomy; Performs assigned patient-sample processing activities. + Follows established SOP for the processing of biological specimens for analysis and evaluates and solves problems related to that process; Operates the pneumatic tube system properly and observes all Infection Control policies while handling specimens; Provides timely distribution of specimens to appropriate laboratory sections; Maintains accurate and orderly log records and/or worksheets where required according to SOP's. + Maintains a safe and orderly work area; Demonstrates safe work practices; Keeps work area free from personal documents & items; Answers phone in a professional, courteous, and timely manner; speaking to caller in a caring manner; Answers questions or refers callers to the appropriate source; Avoids putting caller on hold or transferring call unnecessarily. + Research phone inquiries regarding specimen collection or test results by referencing available manuals and records and calls caller back promptly; Understands collection requirements for special or referral testing, prepares specimens, ensures integrity and correctness of sample, and arranges for dispatch and pick-up of specimens; Keeps current with laboratory minutes and documented changes. + Maintains inventory of equipment and supplies and appropriately communicates need to re-order before supplies run out; Assists with the instruction of procedures and techniques to other employees and students; Performs daily temperature checks on rooms, refrigerators, freezers, incubators and preventive maintenance on centrifuges as needed. + Projects an image of professionalism in appearance and conduct at all times; Works well with peers and those in authority; Works to promote the Penn Medicine BE standards; Promotes patient and staff relations and displays pride in work; Complies with Hospital, Laboratory, Safety, and HIPAA regulations; Notifies Supervisor or Safety Officer of hazards when found; Completes annual mandatories on or before the due date; Responsible for maintaining adequate staffing on all three shifts, weekends and holidays. Credentials: + Basic Cardiac Life Support (Required) + CMA or RMA (Required) + MA Certification (required within 90 days of hire) + Certification as a PBT or MLA by a minimum knowledge-based exam such as the Board of Certification PBT(ASCP) or MLA(ASCP) (Preferred - Individuals without the certification will be considered) Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Phlebotomy training and experience in an outpatient or hospital setting (Required) + Prior experience in hospital laboratory receiving area and Prior experience with the Laboratory Information System preferred. + Education Specialization: Equivalent Experience: -And 2+ years Medical office experience, or relevant customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 292880

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: Penncare for Kids Limerick** **Location: 420 W Linfield Trappe Rd** **Hours: Full-Time** **Job: Clinical Services Associate (Medical Assistant)** **Job Summary:** The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA). **Accountabilities:** + Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. Observes patient condition and communicates any abnormal data or changes to provider. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR. Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations. Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. + Clerical / Other Accountabilities: Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. Clinical Care Associates (CCA) CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. + Environmental / Safety Accountabilities Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. Maintain temperature log for refrigerator or room temperature as needed. Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned. + Patient Service Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Financial Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested. + Other / Regulatory Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** + High School Diploma/GED (Required) + 2+ years Medical office experience, or relevant customer service experience. (Required) Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience + Completion of an accredited Medical Assistant program (or higher level equivalent). (Required) 2+ years of experience working as an MA may be considered in lieu of MA program completion. Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion. + Associates Degree (Preferred) **Licenses, Registrations, and Certifications:** + MA Certification (required within 90 days of hire) + BLS/CPR, as a healthcare provider as per the American Heart Association + Must successfully complete/pass EPIC schedgistration training/tests We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 278887

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: Penncare for Kids Phoenixville** **Location: Penn Family Medicine Phoenixville- 824 Main St** **Hours: Full-Time** **Job: Clinical Services Associate (Medical Assistant)** **Job Summary:** The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA). **Accountabilities:** + Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. Observes patient condition and communicates any abnormal data or changes to provider. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR. Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations. Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. + Clerical / Other Accountabilities: Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. Clinical Care Associates (CCA) CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. + Environmental / Safety Accountabilities Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. Maintain temperature log for refrigerator or room temperature as needed. Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned. + Patient Service Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Financial Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested. + Other / Regulatory Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** + High School Diploma/GED (Required) + 2+ years Medical office experience, or relevant customer service experience. (Required) Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience + Completion of an accredited Medical Assistant program (or higher level equivalent). (Required) 2+ years of experience working as an MA may be considered in lieu of MA program completion. Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion. + Associates Degree (Preferred) **Licenses, Registrations, and Certifications:** + MA Certification (required within 90 days of hire) + BLS/CPR, as a healthcare provider as per the American Heart Association + Must successfully complete/pass EPIC schedgistration training/tests We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 278886

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? This position takes place in the LGH Rehab Center. The ideal schedule is 10:30 AM - 7:00 PM Monday - Thursday and 8:30 AM - 5:00 PM on Fridays. Also open to 4 day work week dependent upon department need. Summary: + Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Responsibilities: + Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled. + Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity. Demonstrates skill to service both hospital and physician office patients, if necessary. + Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. + Patient Liability and Point of Service Collections + Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations. + Refers patient to appropriate person for questions regarding; collections, insurance coverage, and financial assistance. + Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc. + E-Health Record Verification + Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests. + Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses. + Prepares and or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient's medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames. + Compliance Regulatory + Completes documentation for compliance and regulatory needs and or release of orders + Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the Hospital as applicable . + Complex Situations and or Scheduling + Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls. + Demonstrates ability to register unscheduled patients requiring a full financial clearance. + Work Queues- Understands how to complete patient and account + Completes assigned patient scheduling and registration work queues according to performance standards. + Ability to resolve work queue issues and missing registration items via electronic medical record. + Environmental Management + Completes cleaning tasks utilizing OSHA standards. + Performs maintenance and or inventory of equipment and supplies according to unit department standards + Maintains appearance of patient care and public areas + Supply Management + Orders, stocks and distributes supplies to meet the needs of the unit department + Aware of cost containment practices and able to access need for changes in utilization + Patient Care Safety + Greets and escorts patient and visitors to and from clinic exam room and prepares patient for visit with provider. + Initiates patient visit follows up after visit when appropriate within scope and competency; following established standards. + Prepares and assists provider with various procedures within scope and competency; following established guidelines + Maintains clinical skills necessary to perform duty job + Performs clinical functions as required, including any of the following: Phlebotomy, Pain Management, EKG's, Holter Monitors, 24 hour Blood Pressure Monitoring, and Point of Care Testing if needed based on departmental needs. + The following duties are considered secondary to the primary duties listed above: + May require regular travel to various sites within the region to support operational needs as listed above. + Other duties as assigned. Qualifications: + High school diploma or equivalent (Required) + Completion of educational requirements additional formal education training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training (Required) + One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting AND/OR one 1 year administrative data entry experience in a medical facility, health insurance or business setting (Required) + One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization (Required) + One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment (Required) + One (1) year of Epic or equivalent Electronic Medical Record experience (Preferred) + One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process(es) (Preferred) + Epic or equivalent Electronic Medical Record experience (Preferred) Education or Equivalent Experience: + H.S. Diploma/GED (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294316

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job: EVS Specialist Hours: Full-Time-Night Shift- Monday through Friday 6:00PM-2:30AM Location: 2100 Harrisburg Pike, Suburban Outpatient Pavilion Summary: + Position Summary: Under the direction of the Manager, Administrative Supervisor, the Maintenance Housekeeper maintains the hospital and hospital owned properties, refinishing scrubbing floors, shampooing bonnetting carpet and furniture as well as performing routing housekeeping functions. This includes all major housekeeping projects and moves as well as individual requests. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Cleans all environmental surfaces including, but not limited to, furniture, beds, bathroom fixtures, window sills, door frames, vents, televisions, walls, covebase, light fixtures, and windows following universal precautions. + Refinishes floors, including machine scrubbing and floor stripping, and applies floor finish. + Wears and answers pager responding to routine requests. + Shampoos furniture and spots bonnetts extracts carpet, as necessary. + Possesses a working knowledge of universal precautions MSDS, and compactor recycling operations, and applies as necessary. + Disposes of, transfers, or stores hospital furniture, equipment, and supplies. + Removes, washes, and rehangs cubicle curtains, shower curtains, and window treatments. + Dries and wet mops rooms, hallways, stairs, bathroom, and offices. + The following duties are considered secondary to the primary duties listed above: + Gathers and disposes of refuse and soiled linen following universal precautions. + Maintains hospital property and equipment reporting anything in need of repair. + Other duties as assigned. Responsibilities: + Minimum preferred Qualifications: + High school diploma or equivalent GED + One 1 year of experience in hospitality medical housekeeping. + One 1 year of experience operating housekeeping-related equipment. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 297247

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job: EVS Specialist Hours: Full-Time-Day Shift- Monday through Friday 07:30AM-4:00PM, EOH and EOW Location: Lancaster General Hospital-555 N Duke Street Lancaster, PA Summary: + Position Summary: Under the direction of the Manager, Administrative Supervisor, the Maintenance Housekeeper maintains the hospital and hospital owned properties, refinishing scrubbing floors, shampooing bonnetting carpet and furniture as well as performing routing housekeeping functions. This includes all major housekeeping projects and moves as well as individual requests. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Cleans all environmental surfaces including, but not limited to, furniture, beds, bathroom fixtures, window sills, door frames, vents, televisions, walls, covebase, light fixtures, and windows following universal precautions. + Refinishes floors, including machine scrubbing and floor stripping, and applies floor finish. + Wears and answers pager responding to routine requests. + Shampoos furniture and spots bonnetts extracts carpet, as necessary. + Possesses a working knowledge of universal precautions MSDS, and compactor recycling operations, and applies as necessary. + Disposes of, transfers, or stores hospital furniture, equipment, and supplies. + Removes, washes, and rehangs cubicle curtains, shower curtains, and window treatments. + Dries and wet mops rooms, hallways, stairs, bathroom, and offices. + The following duties are considered secondary to the primary duties listed above: + Gathers and disposes of refuse and soiled linen following universal precautions. + Maintains hospital property and equipment reporting anything in need of repair. + Other duties as assigned. Responsibilities: + Minimum preferred Qualifications: + High school diploma or equivalent GED + One 1 year of experience in hospitality medical housekeeping. + One 1 year of experience operating housekeeping-related equipment. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 295808

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job: EVS Specialist Hours: Full-Time-Day Shift- Monday through Friday 07:30AM-4:00PM, EOH and EOW Location: Lancaster General Hospital-555 N Duke Street Lancaster, PA Summary: + Position Summary: Under the direction of the Manager, Administrative Supervisor, the Maintenance Housekeeper maintains the hospital and hospital owned properties, refinishing scrubbing floors, shampooing bonnetting carpet and furniture as well as performing routing housekeeping functions. This includes all major housekeeping projects and moves as well as individual requests. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Cleans all environmental surfaces including, but not limited to, furniture, beds, bathroom fixtures, window sills, door frames, vents, televisions, walls, covebase, light fixtures, and windows following universal precautions. + Refinishes floors, including machine scrubbing and floor stripping, and applies floor finish. + Wears and answers pager responding to routine requests. + Shampoos furniture and spots bonnetts extracts carpet, as necessary. + Possesses a working knowledge of universal precautions MSDS, and compactor recycling operations, and applies as necessary. + Disposes of, transfers, or stores hospital furniture, equipment, and supplies. + Removes, washes, and rehangs cubicle curtains, shower curtains, and window treatments. + Dries and wet mops rooms, hallways, stairs, bathroom, and offices. + The following duties are considered secondary to the primary duties listed above: + Gathers and disposes of refuse and soiled linen following universal precautions. + Maintains hospital property and equipment reporting anything in need of repair. + Other duties as assigned. Responsibilities: + Minimum preferred Qualifications: + High school diploma or equivalent GED + One 1 year of experience in hospitality medical housekeeping. + One 1 year of experience operating housekeeping-related equipment. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 291480

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Financial Service Rep Department: Ortho Administration Location: Penn Medicine University City- 3737 Market St Hours: Full Time Mon-Friday 8-430pm Summary: + The position of Financial Services Representative is responsible for a broad range of complex billing activities including data entry, payment posting, reconciliation, depositing checks, completing log sheets, accounts receivable functions, billing procedures and accurate record maintenance. Review and take action upon a variety of system-generated status and exception reports related to billing activity, payments, and collections. Train as back-up coverage for other billing areas within the department. + This position will support Orthopedics. Primary duties will include Visco supplementation injection and other ortho related authorizations and scheduling in addition to managing referral reports and preregistration work queues. Responsibilities: + Responsible for rejections, edits, and accounts receivable for specific payer group(s) work queues as assigned. + Initiates and coordinates follow-up activity on assigned accounts with the goal of maximizing reimbursement and ensuring timely cash flow. + Resolves rejections related to, but not limited to, correction of registration, submission of documentation, acceptable Correct Coding Guidelines, timely filing, appeal reviews, verification of duplication claims, maximum benefits, rejections due to precertification/ authorization/referral, provider eligibility and other miscellaneous rejections. + Demonstrates success by achieving acceptable collection rates and days in A/R for each type of insurance payer assigned. - Demonstrates success in completing target level or above averaged number of accounts per week. + Demonstrates knowledge and ability to use third party carrier computerized inquiry systems. + Possess ability to utilize Health System professional billing and hospital patient accounting computerized systems. + Uses worksheets from Microsoft Excel and Word. + Initiates communication with patients and third party insurance representatives to resolve account balances and performs appropriate action in response to the inquiry. + Calls Insurance Companies to verify details of enrollment, benefits and coverage for in-patient, outpatient and office procedures and visits. + Adheres to Health Systems' write-off, discount and adjustment policies. + Prepares reports to assess reimbursement performance. + Maintains updated knowledge and the use of CPUP EPIC APM billing system including, BAR, Registration, PCS, Scheduling and the SMS hospital systems to view account information. + Researches and resolves missing charges. + Maintains knowledge and ability to use SMS for entity EPIC APM, Navinet etc. + Provides back-up coverage OR Schedules accounting for all anesthesia records for charge entry. Picks up charges from various drop off boxes in different areas of the hospitals. + Maintains knowledge of pre-certification to provide back-up coverage. + Performs registrations, charge entry and payment posting as assigned. + Maintains current knowledge of third party carrier regulations. + Non-essential Accountabilities - Maintain systems necessary for proper organization of work. + Organizes work so that in the event of absence someone else can easily identify areas to continue and/or complete work in progress. + Follows workload priority as assigned by the Manager on a daily basis to maximize efficiency. + Adapts to change(s) in workflow to meet the demands of the Department. Demonstrates adaptability by adjusting the workflow to meet current priorities. + Provides back-up coverage for co-workers during absences. + Ability to access accounts via automated systems and websites, UPHS Registration, Navinet, etc. + Reports major insurance practice changes to supervisor as they occur. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 3+ years Experience in Accounts Receivable; 1 year of this experience must be in a healthcare billing environment. + Bachelor of Arts or Science (preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 281384