Principal job description

Rutgers, The State University of New Jersey is seeking a Principal Receptionist/PatientScheduler in Patient Business Services for Eric B. Chandler Health Center.

The primary purpose of the Principal Receptionist/PatientScheduler position is to act as a receptionist, schedules and maintains patient appointments. Provides general office support for the Eric B. Chandler Health Center and its affiliate sites under limited supervision.
Among the key duties of this position are the following:

Functions as a receptionist at the Eric B. Chandler Health Center. Answers telephone, screens calls, take messages, and greets patients in a prompt, courteous and helpful manner. Sends appointment recalls and/or other patient correspondence as needed. Schedules and maintains appointments through the Practice Management scheduling ( IDX ) program. Determines purpose of call, and forwards call to appropriate department. Retrieves messages from voicemail and forwards to appropriate personnel on a daily basis. Answers questions regarding organization and provides callers with address, directions and other pertinent information. Responsible for patient follow up regarding appointment changes. Assures appointment scheduling is completed in accordance with the criteria of the practice.



Minimum Education and Experience



One (1) years of prior clerical/general office experience. At least one (1) year of receptionist and scheduling duties.



Required Knowledge, Skills, and Abilities



Demonstrated effective interpersonal skills. Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position. Demonstrated ability to verbally communicate effectively with patient population and facility staff. Requires working with office equipment and confidential patient records and correspondence. Required to proofread and check documents for accuracy.



Overview


New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Responsible for providing strategic and tactical direction to internal processes to reduce problem inventory and improve resolution time. Ensures efficient and compliant servicing operations while ensuring a world class customer service experience.

Responsibilities

• Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.

• Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.

• Actively monitors quality levels, communicates opportunities for improvement, and collaborates with team to improve service levels.

• Analyzes processes to identify blockers and delays. Works with cross functional teams to drive improvements.

• Create and maintain process flows and related procedures. Leads training initiatives to ensure adherence to processes.

• Defines, builds, and analyze standard reports to identify trends and opportunities.

• Manages relationships with business partners and management of system-related projects from idea to implementation.

• Serves as the primary liaison between business partners and operations teams for servicing processes.

• Ensures that sound operational processes and procedures are developed and documented.

Minimum Qualifications

At a minimum, here's what we need from you:

• Bachelor's Degree in Business, Arts and Sciences, or related field

• 6+ years of experience in Customer Service or Financial Services Operations

• In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Preferred Qualifications

If we had our say, we'd also look for:

• Master's Degree in Business, Arts and Sciences, or related field

What are you waiting for? Apply today!

All Discover employees place our customers at the very the center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.