FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Principal Technologist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Principal Technologist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $123,361

    Average Salary

What Does A Principal Technologist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Principal Technologist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Principal Technologist jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Principal Technologist Career Paths

Principal Technologist
Principal Consultant Solutions Architect Program Manager
Chief Information Officer
11 Yearsyrs
Principal Adjunct Professor Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Operations Manager Business Analyst Information Technology Manager
Director Of Information
10 Yearsyrs
Program Manager Business Developer Business Development Manager
Director Of Sales
10 Yearsyrs
Principal Substitute Teacher Adjunct Professor
Information Technology Director
10 Yearsyrs
Director Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Consultant Program Manager Marketing Manager
Marketing Director
7 Yearsyrs
Program Manager General Manager Account Executive
Marketing Manager
6 Yearsyrs
Maintenance Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Senior Software Engineer Project Leader Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Maintenance Technician Service Manager Account Manager
Senior Account Manager
7 Yearsyrs
Director Operations Director Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Software Engineer Senior Consultant
Senior Manager
10 Yearsyrs
Senior Consultant Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Principal Consultant Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Show More

Principal Technologist Demographics

Gender

Male

80.7%

Female

15.8%

Unknown

3.5%
Ethnicity

White

73.5%

Asian

11.8%

Hispanic or Latino

11.5%

Unknown

2.7%

Black or African American

0.5%
Show More
Languages Spoken

Spanish

40.0%

Chinese

10.0%

Dakota

6.7%

French

6.7%

Russian

6.7%

Portuguese

3.3%

German

3.3%

Czech

3.3%

Armenian

3.3%

Mandarin

3.3%

Korean

3.3%

Italian

3.3%

Shan

3.3%

Arabic

3.3%
Show More

Principal Technologist Education

Schools

University of Houston

10.6%

University of Phoenix

10.6%

Strayer University

7.1%

George Washington University

7.1%

Community College of the Air Force

5.9%

University of Memphis

4.7%

Texas Tech University

4.7%

University of California - Berkeley

4.7%

University of Maryland - College Park

4.7%

George Mason University

4.7%

University of Connecticut

3.5%

Ohio University -

3.5%

Southern Connecticut State University

3.5%

University of Colorado at Boulder

3.5%

State University of New York Buffalo

3.5%

Texas State Technical College - Waco

3.5%

California State University - Long Beach

3.5%

Tennessee State University

3.5%

Purdue University

3.5%

Rensselaer Polytechnic Institute

3.5%
Show More
Majors

Business

15.5%

Electrical Engineering

13.6%

Computer Science

11.5%

Computer Information Systems

7.0%

Electrical Engineering Technology

4.5%

Mechanical Engineering

4.5%

Chemistry

4.2%

Mathematics

3.9%

Management

3.6%

Chemical Engineering

3.6%

Environmental Control Technologies/Technicians

3.6%

Information Technology

3.6%

Communication

3.3%

Computer Engineering

2.7%

Information Systems

2.7%

Automotive Technology

2.4%

Management Information Systems

2.4%

Psychology

2.4%

Human Resources Management

2.4%

Finance

2.1%
Show More
Degrees

Bachelors

33.0%

Masters

23.4%

Other

22.5%

Associate

9.9%

Doctorate

6.2%

Certificate

3.4%

Diploma

1.7%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Principal Technologist Salaries

Job Title Company Location Start Date Salary
Principal Display Technologist Nvidia Corporation Santa Clara, CA Nov 17, 2016 $240,000
Principal-Technology Research Analyst 7Th Sense Research Redondo Beach, CA Jan 09, 2016 $200,000
Principal, Technology, Technology Strategy & Architecture Deloitte Consulting LLP New York, NY Oct 13, 2015 $188,844 -
$192,310
Principal Technical Business Developer Amazon Web Services, Inc. San Francisco, CA Oct 10, 2016 $185,000
Principal Technical Business Developer Amazon Web Services, Inc. New York, NY Jan 18, 2016 $185,000
Principal IT Performance and Scalability Engineer Tesla Motorsinc Fremont, CA May 07, 2015 $180,000
Principal Technologist IV Nuovo Solutions LLC Greenwood Village, CO Nov 14, 2016 $180,000
Principal, Technical Lead (Data Management) Applied Predictive Technologies San Francisco, CA Jan 09, 2016 $170,000
Technical Platform Solutions Principal Itelligence, Inc. Cincinnati, OH Mar 15, 2016 $170,000
Lead Principal Technical Architect at&T Mobility Services, LLC Atlanta, GA Sep 08, 2015 $165,633
Lead Principal Technical Architect at&T Mobility Services, LLC Atlanta, GA Sep 11, 2015 $165,633
Tech Yahoo, Paranoid, Principal Yahoo! Inc. Sunnyvale, CA Feb 27, 2015 $163,000 -
$183,000
Principal Technology Architect-US Infosys Limited NJ Sep 25, 2016 $156,365
Principal Technology Architect-US Infosys Limited San Francisco, CA Jun 28, 2015 $155,000
Principal-Technology Security at&T Services, Inc. Bothell, WA Jan 10, 2016 $124,503
Principal Technical Architect at&T Services, Inc. Hoffman Estates, IL Dec 03, 2015 $123,946
Principal Technical Professional KBR Technical Services, Inc. Houston, TX Oct 15, 2015 $123,261
Principal IT Developer Symantec Corporation Mountain View, CA Apr 11, 2016 $123,240
Principal Technical Consultant Sap America, Inc. Bellevue, WA Jun 17, 2015 $122,438
Principal Technical Professional KBR, Inc. Houston, TX Sep 07, 2015 $122,400
Principal, IT Solution Owner T-Mobile USA, Inc. Atlanta, GA Dec 14, 2016 $122,000 -
$129,000
Principal IT Developer Symantec Corporation Mountain View, CA Apr 08, 2015 $122,000
Principal Special Technology Engineer Osram Sylvania, Inc. Danvers, MA Sep 25, 2015 $110,897
Principal Technical Professional-Subsea KBR, Inc. Houston, TX Sep 27, 2016 $110,611
Principal Tech Prof-Engineering/Petrophysical Applications Halliburton Energy Services, Inc. Houston, TX Apr 27, 2015 $110,469
Principal Tech Prof-Engineering/Petrophysical Applications Halliburton Energy Services, Inc. Houston, TX Feb 16, 2015 $110,469
Principal Technical Architect at&T Services, Inc. Plano, TX Sep 06, 2015 $110,240
Principal Technical Professional-Cementing Halliburton Energy Services, Inc. Houston, TX Sep 09, 2015 $110,044
Principal Technical Consultant Systime Computer Corporation Mansfield, MA Oct 22, 2016 $110,000
Principal Technical Manager Nokia Solutions and Networks Us LLC Irving, TX Aug 18, 2016 $110,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Principal Technologist

InfrastructureDataCollectionWebProjectManagementSafetyWindowsServerPlatformTTroubleShootingLabRemoteFacilityRFiberInternalCustomersTechnicalSupportCloudFinancialOnlineNewTechnology

Show More

Top Principal Technologist Skills

  1. Infrastructure
  2. Data Collection
  3. Web
You can check out examples of real life uses of top skills on resumes here:
  • Supported and maintained the corporate network infrastructure's core business software application systems.
  • Acted as Project Manager for emplacement cabling and testing of underground data collection gauges and recording equipment.
  • Sole writer of Web help project for CardScan's new At Your Service, contact management software.
  • Provided senior project management and modeling expertise for copper, phosphate, uranium, and molybdenum projects.
  • Analyze effectiveness of safety systems or procedures.

Top Principal Technologist Employers

Principal Technologist Videos

A Day In The Life of Information Technology (Mac Network)

Career Advice on becoming a Manufacturing Engineer by Lloyd M (Full Version)

Life as a Technical Principal at ThoughtWorks

×