Print production coordinator job description

**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Print Production Coordinator

**PRIMARY PURPOSE** **:** To facilitate and oversee all daily support activities, expectations, and delivery of services, providing exceptional service at all times in support of recalls, returns and fulfillment.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

+ Acts as the primary resource for all initial operational deliverables to support recalls and returns activities. This includes but is not limited to document preparation within varying file formats, template development in Microsoft Access and Planet Press, facilitation of event process through proprietary system, oversight of document print production, assembly of printed materials, fulfillment, and system set up for other operational areas.

+ Facilitates/fulfills daily consignee/client requests.

+ Oversees print production and fulfillment activities with preferred print partner and with internal print production members.

+ Provides support related to logistical recall related questions to other departments and management.

+ Collaborates with vendors such as shipping carriers and supply/service vendors as it relates to print production setup, fulfillment and production items.

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

+ Travels as required.

**QUALIFICATIONS**

**Education & Licensing**

Associate's Degree in Business, Industrial or Process Engineering preferred.

**Experience**

Two (2) years of account management/customer service management experience, to include one (1) year of project management experience. or equivalent combination of education and experience required.

**Skills & Knowledge**

+ Strong ability to focus on quality and procedures.

+ Demonstrates the ability to manage multiple projects simultaneously, gain a thorough understanding of the project assigned, and ensure that the project is completed on time and per specification

+ Demonstrates the ability to ask questions and gather information in order to create customer requested reports.

+ Demonstrates the ability to identify problems and suggest possible causes and solutions

+ Demonstrates the ability to work with customers to improve or change situations using broad knowledge and expertise. Collaborates on identifying needs/ problems and/or developing action plans to support customer business objectives

+ Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively searches of ways to increase customer satisfaction.

+ Demonstrates the ability to manage own time, activities and resources to ensure department standards are met on a consistent basis.

+ Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people.

+ Excellent oral and written communication skills, including presentation skills.

+ PC literate, including Microsoft Office products

+ Analytical and interpretive skills

+ Strong organizational skills

+ Excellent interpersonal skills

+ Proven management/leadership skills

+ Excellent negotiating skills

+ Ability to create and complete comprehensive, accurate and constructive written reports

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

**WORK ENVIRONMENT**

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical** **:** Computer keyboarding, travel as required. Must be able to lift, push or pull supplies, including cases of stock up to 20 lbs.

**Auditory/Visual** **:** Hearing, vision and talking

**NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**