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Become A Printer Technician

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Working As A Printer Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Printer Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Printer Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Printer Technician jobs

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Printer Technician Career Paths

Printer Technician
Graphic Designer Marketing Manager General Manager
Area Manager
7 Yearsyrs
Technical Support Technician Network Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Desktop Support Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Infrastructure Analyst Technical Consultant Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Systems Administrator Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Delivery Driver Service Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Technical Support Specialist Systems Engineer Senior Software Engineer
Lead Technician
6 Yearsyrs
Service Technician Service Manager General Manager
Managing Director
11 Yearsyrs
Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Service Technician Operations Manager Business Analyst
Quality Assurance Lead
6 Yearsyrs
Delivery Driver Account Manager Product Manager
Research And Development Technician
6 Yearsyrs
Electronics Technician Network Technician Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Graphic Designer Project Manager Program Manager
Senior Manager
10 Yearsyrs
Desktop Support Technician Help Desk Specialist Network Administrator
Senior Systems Engineer
8 Yearsyrs
Technical Support Technician Systems Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Electronics Technician Technical Support Specialist Systems Analyst
Systems Manager
7 Yearsyrs
Infrastructure Analyst Information Technology/Support Technician Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Average Length of Employment
Copier Technician 3.5 years
Digital Technician 3.5 years
Printer 3.4 years
Printer Technician 3.0 years
Technician 2.6 years
Junior Technician 1.6 years
Top Employers Before
Internship 7.8%
Technician 7.1%
Cashier 4.3%
Manager 3.3%
Top Employers After
Technician 7.9%
Manager 3.0%

Printer Technician Demographics

Gender

Male

74.3%

Female

24.4%

Unknown

1.4%
Ethnicity

White

78.9%

Hispanic or Latino

11.3%

Asian

7.5%

Unknown

1.8%

Black or African American

0.5%
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Languages Spoken

Spanish

57.6%

French

9.1%

German

4.5%

Japanese

4.5%

Hindi

4.5%

Portuguese

3.0%

Mandarin

3.0%

Nepali

1.5%

Gujarati

1.5%

Greek

1.5%

Urdu

1.5%

Arabic

1.5%

Croatian

1.5%

Chinese

1.5%

Korean

1.5%

Bengali

1.5%
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Printer Technician Education

Schools

University of Phoenix

14.7%

Rochester Institute of Technology

7.0%

University of Southern Mississippi

6.2%

George Mason University

5.4%

Remington College

5.4%

University of Washington

4.7%

Portland Community College

4.7%

Austin Community College

4.7%

Liberty University

4.7%

Kaplan University

4.7%

Greenville Technical College

4.7%

Montgomery College

3.9%

Virginia Commonwealth University

3.9%

Calhoun Community College

3.9%

More Tech Institute

3.9%

Southern New Hampshire University

3.9%

University of Maryland - Baltimore County

3.9%

Strayer University

3.9%

Wake Technical Community College

3.1%

George Washington University

3.1%
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Majors

Business

12.2%

Graphic Design

11.0%

Electrical Engineering

9.5%

Criminal Justice

8.3%

Computer Science

8.2%

Information Technology

7.0%

Computer Information Systems

6.2%

Computer Networking

5.2%

Electrical Engineering Technology

4.7%

General Studies

3.5%

Graphic Communications

3.4%

Fine Arts

3.2%

Communication

3.0%

Photography

2.7%

Computer Technical Support

2.3%

Liberal Arts

2.2%

Education

2.0%

Computer Applications

1.9%

Accounting

1.9%

Biology

1.6%
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Degrees

Bachelors

33.5%

Other

27.2%

Associate

22.4%

Masters

7.5%

Certificate

7.1%

Diploma

1.9%

License

0.3%

Doctorate

0.2%
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Internship
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Top Skills for A Printer Technician

LatentPrintsXeroxProperChainCustomerServiceLexmarkHardwareTroubleshootSet-UpWindowsXPDeliveryNetworkPrintersRuvisLargeFormatPrintersPreventativeMaintenanceTechnicalSupportChemicalProcessesHPPrintersLaserjetAdobePhotoshopTcp/IpOnsite

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Top Printer Technician Skills

  1. Latent Prints
  2. Xerox
  3. Proper Chain
You can check out examples of real life uses of top skills on resumes here:
  • Recognize developed latent prints during each processing method and preserve in a manner to ensure that an image can be captured.
  • Worked with various printers mainly Xerox.
  • Maintain proper chain of custody of all forensic material under examination.
  • Display exemplary customer service as well as team involvement.
  • Install and configure various Xerox, Lexmark and HP printer.

Top Printer Technician Employers

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