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Become A Printer Technician

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Working As A Printer Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,792

    Average Salary

What Does A Printer Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Printer Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Printer Technician Jobs

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Printer Technician Career Paths

Printer Technician
Technical Support Specialist Network Administrator Information Technology Director
Chief Information Officer
11 Yearsyrs
Electronics Technician Network Technician Information Technology Director
Chief Technology Officer
11 Yearsyrs
Technician Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Infrastructure Analyst Information Technology/Support Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Systems Technician Technical Support Specialist
Information Technology Contractor
6 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Desktop Support Technician Network Technician Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Infrastructure Analyst Desktop Support Analyst Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Technical Support Technician Delivery Driver Laboratory Technician
Laboratory Manager
5 Yearsyrs
Graphic Designer Instructor Technical Support Specialist
Level Senior Technician
6 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Desktop Support Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Systems Technician Information Technology Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Technician Service Technician
Service Manager
7 Yearsyrs
Systems Administrator Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Technical Support Technician Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Graphic Designer Office Manager Technician
Technical Manager
7 Yearsyrs
Electronics Technician Technician Service Technician
Technical Services Manager
7 Yearsyrs
Systems Administrator Engineer Senior Software Engineer
Technical Team Lead
5 Yearsyrs
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Do you work as a Printer Technician?

Help others decide if this is a good career for them

Do you work as a Printer Technician?

Printer Technician Demographics

Gender

Male

74.1%

Female

24.3%

Unknown

1.6%
Ethnicity

White

62.1%

Hispanic or Latino

15.1%

Black or African American

11.3%

Asian

7.7%

Unknown

3.9%
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Languages Spoken

Spanish

56.1%

French

7.6%

Portuguese

4.5%

German

4.5%

Japanese

4.5%

Hindi

4.5%

Mandarin

3.0%

Swahili

1.5%

Nepali

1.5%

Gujarati

1.5%

Greek

1.5%

Urdu

1.5%

Arabic

1.5%

Croatian

1.5%

Chinese

1.5%

Korean

1.5%

Bengali

1.5%
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Printer Technician Education

Schools

University of Phoenix

13.0%

University of Southern Mississippi

6.5%

George Mason University

5.7%

Remington College

5.7%

Rochester Institute of Technology

4.9%

University of Washington

4.9%

Portland Community College

4.9%

Austin Community College

4.9%

More Tech Institute

4.9%

Kaplan University

4.9%

Greenville Technical College

4.9%

Montgomery College

4.1%

Virginia Commonwealth University

4.1%

Calhoun Community College

4.1%

Southern New Hampshire University

4.1%

Liberty University

4.1%

University of Maryland - Baltimore County

4.1%

Strayer University

4.1%

Wake Technical Community College

3.3%

George Washington University

3.3%
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Majors

Business

12.2%

Graphic Design

10.0%

Electrical Engineering

9.9%

Criminal Justice

8.5%

Computer Science

8.1%

Information Technology

7.8%

Computer Information Systems

6.2%

Computer Networking

5.8%

Electrical Engineering Technology

4.9%

General Studies

4.0%

Graphic Communications

3.4%

Fine Arts

3.2%

Communication

2.5%

Computer Technical Support

2.2%

Liberal Arts

2.2%

Photography

1.9%

Computer Applications

1.9%

Education

1.8%

Biology

1.8%

Computer Engineering Technology

1.8%
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Degrees

Bachelors

32.4%

Other

28.0%

Associate

22.3%

Masters

7.4%

Certificate

7.4%

Diploma

2.0%

License

0.3%

Doctorate

0.2%
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Top Skills for A Printer Technician

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  1. Latent Prints
  2. Xerox
  3. Proper Chain
You can check out examples of real life uses of top skills on resumes here:
  • Recognized developed latent prints during each processing method and ensured their proper preservation using appropriate methods as defined by the government.
  • Configured remotely Xerox printers and copiers for Boeing Corporation.
  • Maintain proper chain of custody of all forensic material under examination.
  • Performed installation, support, and service on Lexmark and Hewlett Packard laser printers predominately for automotive dealerships.
  • Assisted with miscellaneous computer related projects, pro-actively and by request.

How Would You Rate Working As a Printer Technician?

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Top Printer Technician Employers

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Jobs From Top Printer Technician Employers

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