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Become A Printer Technician

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Working As A Printer Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $56,000

    Average Salary

What Does A Printer Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Printer Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Printer Technician Career Paths

Printer Technician
Field Service Technician Systems Administrator
Senior System Administrator
8 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Technical Support Specialist Network Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Technical Support Specialist Systems Engineer Consultant
Project Leader
5 Yearsyrs
Graphic Designer Marketing Coordinator Account Executive
Service Manager
6 Yearsyrs
Graphic Designer Instructor Team Leader
Lead Technician
5 Yearsyrs
Graphic Designer Instructor Research Associate
Laboratory Manager
5 Yearsyrs
Desktop Support Technician Network Technician Team Leader
Technical Team Lead
5 Yearsyrs
Desktop Support Technician Network Technician Lead Technician
Senior Leader
6 Yearsyrs
Desktop Support Technician Network Technician Technical Analyst
Senior Technical Analyst
7 Yearsyrs
Technical Support Technician Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Technical Support Technician Team Leader Lead Technician
Technical Manager
7 Yearsyrs
Technical Support Technician Help Desk Analyst
Level Senior Technician
6 Yearsyrs
Electronics Technician Computer Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Electronics Technician Computer Technician Information Technology Technician
Information Technology Technical Lead
7 Yearsyrs
Electronics Technician Technical Support Engineer Technical Support Manager
Technical Services Manager
7 Yearsyrs
Information Systems Technician Help Desk Analyst Information Technology/Support Technician
Senior Support Technician
5 Yearsyrs
Information Systems Technician Senior System Administrator Help Desk Manager
Desktop Support Manager
6 Yearsyrs
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Top Skills for A Printer Technician

  1. Latent Prints
  2. HP Laserjet
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Recognized developed latent prints during each processing method and ensured evidence was preserved in a manner most suitable for photographic capture.
  • Service and repair HP LaserJet and Xerox printers, and Dell.
  • Recognized for providing excellent customer service with communication and technical support.
  • Configured remotely Xerox printers and copiers for Boeing Corporation.
  • Delivered printer hardware to specific locations and setup and configured hardware and software as part of a six-person team.

Printer Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,151 Printer Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Printer Technician Resume

View Resume Examples

Printer Technician Demographics

Gender

Male

68.1%

Female

23.7%

Unknown

8.2%
Ethnicity

White

62.1%

Hispanic or Latino

15.1%

Black or African American

11.6%

Asian

7.4%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

55.8%

French

6.5%

German

5.2%

Japanese

5.2%

Mandarin

5.2%

Portuguese

3.9%

Chinese

2.6%

Hindi

2.6%

Korean

2.6%

Swahili

1.3%

Nepali

1.3%

Mongolian

1.3%

Italian

1.3%

Ukrainian

1.3%

Greek

1.3%

Croatian

1.3%

Bengali

1.3%
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Printer Technician Education

Schools

University of Phoenix

16.5%

George Mason University

6.0%

Remington College

6.0%

Virginia Commonwealth University

5.5%

Strayer University

5.5%

University of Southern Mississippi

4.9%

More Tech Institute

4.9%

Kaplan University

4.9%

Art Institute of Pittsburgh

4.9%

Calhoun Community College

4.4%

Austin Community College

4.4%

Ashford University

3.8%

University of Maryland - University College

3.8%

Pennsylvania State University

3.8%

Texas A&M University

3.8%

George Washington University

3.3%

Middle Tennessee State University

3.3%

Parsons the New School for Design

3.3%

Rochester Institute of Technology

3.3%

Chattahoochee Technical College

3.3%
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Majors

Graphic Design

12.4%

Business

12.0%

Electrical Engineering

9.0%

Criminal Justice

8.2%

Computer Science

8.1%

Information Technology

7.0%

Computer Information Systems

6.5%

Electrical Engineering Technology

5.0%

Computer Networking

4.8%

General Studies

4.0%

Fine Arts

3.7%

Graphic Communications

3.5%

Communication

2.7%

Accounting

2.2%

Computer Technical Support

2.0%

Computer Applications

2.0%

Liberal Arts

1.9%

Photography

1.7%

Education

1.7%

Marketing

1.7%
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Degrees

Bachelors

33.8%

Other

27.4%

Associate

22.3%

Certificate

7.3%

Masters

6.2%

Diploma

2.3%

License

0.4%

Doctorate

0.3%
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What is it like to work as a Printer Technician

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Dream

October 5, 2019 on Zippia

What was your job title?

Printer Technician.. Show More

What do you like the most about working as Printer Technician?

You learn something new each day and you get good salary from it.. Show More

What do you NOT like?

Kinda tough to handle customers at times and kinda tough at times to fix a printer.. Show More

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Top Printer Technician Employers

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