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Printing sales representative skills for your resume and career
15 printing sales representative skills for your resume and career
1. Customer Satisfaction
- Maintained a high level of customer satisfaction through hands-on daily management of projects from inception until the final stages of production.
- Provide superior customer service to ensure the highest level of customer satisfaction.
2. Account Management
The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.
- Provided account management and new account sales of pharmaceutical and medical equipment services to insurance companies and third party administrators.
- Created and executed sales/business plan and goals for the territory, balancing new business development with account management and customer support.
3. CRM
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
- Core competencies: -Administrative/computer skills: maintain CRM systems to successfully identify potential customers.
- Developed CRM Contact database which resulted in increased efficiency and productivity of sales representatives.
4. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Achieved yearly sales, and new business development quotas.
- Provide business development solutions to customers on best practices approaches to ensure healthy and stabilized business operations with over 350 accounts.
5. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provide customer service to new and current clients seeking printing, advertising and general paper needs.
- Guided clients through the print buying process to ensure quality delivery and exceptional customer service.
6. Lead Generation
- Network for lead generation and produce new revenue by converting medical practices from existing laboratory suppliers.
- Generate business through established and approved creative methods of lead generation.
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Print production is the process involved during the commercial and industrial act of printing. It involves the oversight function of printing images on paper or any printable material whether digital or manual. Print production is a term used majorly in the graphics design industry or any other industry related to the use of ink to print words, artworks, design, pictures, and many others on paper or other materials.
- Hired to develop print production division and to learn and potentially sell promotional and premium items.
8. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Assist customers with returns, purchasing printer protection plans and technical support on hardware / software issue's the customers have.
- Respond to inbound technical support calls from customers regarding service and status of their units.
9. Customer Orders
- Promoted to Print station, answer incoming calls, accurately document enlargement, business orders, and customer orders.
- Handled customer orders and requests in regards to design and print jobs the company sold over the phone and in person.
10. Promotional Products
- Provided assistance with event planning, promotional products and design services.
- Screen printing of t-shirts Organization of orders and overseeing production Sales of promotional products and apparel Shipping and receiving Organization of inventory
11. Client Relationships
- Maintain favorable client relationships through use of negotiation, problem solving skills and effective interpersonal communication.
- Generated new business and maintained client relationships with major pay-per-click direct advertisers and agencies.
12. Cold Calls
Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling
- Generated new customers through customer relations, innovative proposals, telemarketing, cold calls, and referrals.
- Acted on leads through cold calling and other media devices to add new accounts to account list.
13. Graphic Design
Graphic design is the art of making visual content to communicate messages. Designers apply different page layout methods and visual hierarchy by using letters and pictures to meet the need of end-users. Most companies use graphic design to sell their product or services and to convey complicated information by using infographics.
- Managed products from idea to implementation, including drafting, graphic design, proofing, production and delivery.
- Called upon advertising agencies, leading graphic designers, business firms and publishers.
14. Business Cards
- Create banners, books, business cards.
15. Sales Presentations
- Performed sales presentations, seminars, and trade shows to demonstrate and promote capital equipment products.
- Design Sales presentations for the purposes of presenting specific promotions set up by paper.
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What skills help Printing Sales Representatives find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on printing sales representative resumes?
Jonathan Byers
Assistant Director, Virginia Polytechnic Institute and State University
- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.
What printing sales representative skills would you recommend for someone trying to advance their career?
Kaustav Misra Ph.D.
Associate Dean, Central Connecticut State University
The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.
What type of skills will young printing sales representatives need?
Michael Mikitka
Executive Vice President, MHI – Material Handling Industry
By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.
As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.
As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.
List of printing sales representative skills to add to your resume
The most important skills for a printing sales representative resume and required skills for a printing sales representative to have include:
- Customer Satisfaction
- Account Management
- CRM
- Business Development
- Customer Service
- Lead Generation
- Print Production
- Technical Support
- Customer Orders
- Promotional Products
- Client Relationships
- Cold Calls
- Graphic Design
- Business Cards
- Sales Presentations
- POS
- Print Projects
- Xerox
- Direct Sales
- Order Entry
- Print Solutions
- Salesforce
- Local Business
- Offset Printing
- Sales Techniques
- Product Demonstrations
- Product Knowledge
- RAN
- Trade Shows
- Sales Territory
- PowerPoint
Updated January 8, 2025
