Printing supervisor job description

Division Description:

The Folding Carton Division is an industry leading manufacturer of folding cartons for food, paper, hardware, confectionary, cosmetic, and many other industries. Employing over 200 people, this facility designs, prints, and manufactures folding cartons, trays, and counter displays for a broad range of products and customers.

Position Overview:

The Printing Supervisor is responsible for the safety, quality, training, development, and productivity of the printing and sheeting personnel on their shift.

Responsibilities:

Responsibilities include but are not limited to:

• Leading the day-to-day operations of the printing press and sheeting departments
• Effectively managing the department for safe and efficient operation
• Assessing the performance and training of operating personnel and determine areas for improvement
• Providing training, development, and feedback for personnel
• Analyzing department performance data to identify ongoing improvement opportunities
• Enforcing safe work practices and leading daily safety discussions
• Providing quality direction to personnel
• Leading monthly department meetings, to include quality, productivity, process improvements, and safety

Qualifications:

• 3-5 years supervisory experience preferred
• Strong technical skills
• Working knowledge of current software used in graphics and CTP processes
• Ability to develop and influence personnel
• Strong leadership skills
• Ability to solve process and production issues independently
• Experience with lean manufacturing techniques
• Excellent written and oral communication skills and computer knowledge
• Must be able to work shift work 2nd shift (M-F 1:30pm-10:30pm), w/ some weekend work
• Bachelor's degree preferred, but not required
• Supervisory experience in offset printing processes and/or experience in the folding carton industry is a plus

Compensation & Benefits:

In addition to a competitive wage, we offer a comprehensive benefit package including medical, dental, life and 401(k), free health clinics and onsite fitness center (coming soon).

*Overview*

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Manager reports directly to the General Manager and has ownership of the Print Services area. This position is accountable for achieving sales plan for copy and print and is responsible for engaging and providing an exceptional client/customer experience. Will partner with the General Manager and Sales Manager to drive the overall sales Client Services culture in the store and promoting the sale of the best solution.
The Print and Client Services Manager will build ongoing client/customer relationships while demonstrating advanced knowledge of print services. Is responsible for supervising the daily activities of print services and provides leadership, training and direction within the Print area to ensure clients experience the highest level of exceptional service. He/she is expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet client needs. Additionally, the Print and Client Services Manager along with the General Manager, directs and supervises the daily activities of the entire Print Services department, including self-service. Demonstrates a passion for the brand, print services and solutions, and other products and services offered to our customers.
The Print and Client Services Manager will utilize the Company's proven sales principles to proactively engage customers, to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction and to take the opportunity to develop Advisors with these same principles. Is required to perform daily and weekly maintenance of the Print area. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Print and Client Services Manager will also be a ‘Key Carrier'.

Primary Responsibility:
1. Proactively acknowledges and engages every client in the Print Services area to ensure a positive client experience. Utilizes and understands the Company's selling program to promote the sale of the best solution as well as additional Print Services solutions and products.
2. Operates all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time. Additionally, responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
3. Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all clients throughout the store.
4. Able to evaluate the size and complexity of orders to determine if a RPF (Regional Print Facility) should be used, per established guidelines. Completes the Perfect Order (PO) form for every non-fax order.
5. Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Print Services sales by supporting all related current programs, new product launches and special initiatives.
6. Trains and coaches support staff (Advisors) on the use of new products and tools. In addition, contributes to associate's development through training, communication, recognition and support.
7. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
8. Maintains the appearance of the Print Services area in accordance with policy.
9. Partner with the General Manager to develop and maintain selling and external marketing strategies to include an effective canvassing program.
11. Assist in managing payroll, sales, budgets and the annual performance review process.
12. Completes all applicable management training, including (but not limited to) Anti-Harassment and Code of Ethics. Adhere to OSHA and Worker's Compensation guidelines.
13. Act as Leader on Duty and coach the activities of other associates to ensure every client/customer receives the highest possible level of service. Take advantage of every opportunity to develop sales-oriented associates and supervisors.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Lawrence, KS 66046: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location

ITW Graphics, is a division of Illinois Tool Works Inc (ITW), a US based, NYSE listed corporation. We are a global manufacturer that provides creative and unique solutions for heat transfer labels. Our decorative labels are applied to many well-recognized brand names and consumer products.

Employees are accountable for their work and take pride in producing our high end, quality labels, logos, identifiers, etc. These graphics and designs are eye-catching and visually appealing and it's likely you've seen or purchased a product with the type of labels we print.
Our products are segmented into three (3) distinctive markets:

_Cosmetics and Personal Care_ (our labeling solutions are used on high-end brands for bottles, cosmetic jars, containers, as well as, children branded toothbrushes, shaving razors, mascara & lipstick tubes).

_Sportswear (_ our top quality, decorative solutions are applied to performance apparel and general lifestyle garments (brand imaging, sponsor logos,). Our S _ports Equipment_ labels are applied to hard surfaces (golf clubs, protective ski wear, etc.).

_Transportation_ (highly tailored resolutions applied on power transmission belts, hoses, car & bike tires, and automotive safety labels.

**JOB SUMMARY** **:**

The 2nd/3rd shift Printing Supervisor will be responsible for the day- to- day supervision of staff, organizing and monitoring of the work flow & the production processes in line with the production targets set out in relation to efficiency, cost, quality and delivery.

**ESSENTIAL JOB FUNCTIONS:**

· Maintain employee safety and morale by ensuring all members of the operations team are trained and adhere to safety policies to provide a safe workplace.

· Maintain compliance with safety and environmental procedures by performing and documenting regular audits and following up on the findings. Provide feedback when procedures are not correct.

· Manage a team of production employees by coaching, guiding, conducting reviews, managing time, enforcing policies/procedures, and counseling when necessary.

· Develop, maintain and improve Key Performance Indicators such as lead times, scrap, and yields in order to improve customer satisfaction and reduce waste and costs. Ensure KPI's are aligned with company objectives and employees understand and are engaged in achieving department goals.

· Assume responsibility for staff planning to ensure required capacity is met within the most efficient & cost-effective manner possible.

· Liaise with the Production Supervisor to maintain correct headcount levels through the selection and training or cross training of personnel where appropriate to ensure competence & flexibility in all areas & maximization of labor resources.

· Conduct employee performance evaluations and ensure continuous employee development.

· Record and report daily production metrics and adjust resources to stay on plan.

· Provide regular updates to Production Supervisor on projects and production issues.

· Support the Operations Manager to maximize efficiency and achieve key plant goals, i.e. high output, high quality, low cost and on time delivery

· Coordinating the manufacturing of products in compliance with company goals and objectives and customer expectations, through the implementation of policies and procedures while applying the ITW toolbox principles.

· Interpret and support quality policies and implement guidelines to ensure compliance with quality standards.

· Train employees on processes, safety, quality, and Kan Ban process.

· Notify sales and/or customer service concerning delays and shortages with products.

Drive continuous improvements by applying ITW Toolbox 80/20, PLS, and USa principles/techniques and other Lean Manufacturing and Total Quality Management tools such as 5S, root-cause-analysis, and Kaizen

**Education:**

Associate's or Bachelor's Degree in Business, Engineering, or Technical field preferred.

**Experience/Skills:**

· Minimum of three (3) years progressively responsible experience in a management position preferably in an operations/manufacturing environment.

· Highly motivated and results-oriented

· Proficient with Microsoft Excel and Word

· Ability to motivate people, assess and develop employee skills

· Highly knowledgeable of manufacturing processes and stays current in manufacturing technology and trends

· Strong knowledge of EHS requirements - drives ongoing improvements in local safety standards/performance

· Proven analytical, problem-solving, conflict resolution and decision-making skills

· Excellent oral and written communication skills

· Demonstrated presentation skills

· Strong project management skills and possesses the ability to multi-task

· Strong interpersonal skills

· Ability to motivate people, assess and develop employee skills.

All your information will be kept confidential according to EEO guidelines.

_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.