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Pro shop manager skills for your resume and career
15 pro shop manager skills for your resume and career
1. Pro Shop Merchandise
- Developed weekly work schedules- Managed member tournaments- Managed pro shop merchandise sales
- Create marketing pricing kits, sell annual golf memberships, and up-sell golf pro shop merchandise.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Served as Customer service liaison to service department Reorganized parts department on group numeric system for efficient stocking and pulling
- Provided outstanding customer service by qualifying all clientele and performed weekly follow-up calls to make certain user satisfaction.
3. Merchandise Sales
- Provided guest services including, but not limited to: scheduling tee times, handling customer complaints and merchandise sales.
- Performed within a budget while meeting monthly sales quotas, and increasing golf revenue, merchandise sales and productivity.
4. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Inventory and purchasing; created inventory in company POS software and trained personnel on its use.
- Skilled in working with POS (point of sale) management and inventory systems and analysis.
5. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Improved P&L performance by enhancing merchandising standards, improved expense, cost of sales and payroll controls.
- Established extensive excel files dealing with payroll, schedules, leagues information, sales information, and membership information.
6. Inventory Control
- Directed retail operations, including seasonal ordering, merchandising, pricing and inventory control.
- Conducted inventory and responsible for inventory control.
7. Golf Carts
- Planned and implemented brand new GPS systems in golf carts to improve customer experience on the golf course.
- Started as a part-time employee responsible for washing golf carts, picking the driving range and assisting guests.
8. Retail Sales
Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.
- Increased retail sales 75%, within one year, after redesigning and remodeling pro shop to increase retail space.
- Spearheaded wide range of promotional initiatives, directly resulting in retail sales growth of 11%.
9. Front Desk
- Front desk check-in, maintaining all files coming in and out of the office, filing and other assistant duties.
- Developed a comprehensive training program for all reception and front desk employees.
10. Bank Deposits
Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.
- Perform the opening and closing duties of the course while reconciling daily receipts and handling bank deposits.
- Prepared bank deposits and daily records; inputting of daily records and monthly density report.
11. Club Membership
- Used in house marketing tools such as E-Mail Club membership (over 1000 members) to generate more overall rounds played.
- Web Management: Instituted and managed Point of Sale interface for store and web based sales and club membership.
12. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Revamped operations by hiring and training a staff of six in sales strategies and technical product knowledge.
- Keep abreast of current product knowledge.
13. Computer System
- Facilitated installation, staff training and transition to new computer system.
- Managed inventory of an in-house point of sale computer system.
14. Pro Shop Operations
- Involved in Pro Shop operations that run day-to-day play, collect Membership Applications, answer telephone and book golf outings.
- Direct general pro shop operations, monitoring and scheduling staffing, guest reservations, and managing golf club outings.
15. Inventory Management
- Handled cash management, inventory management, and merchandising.
- Involved in inventory management of the pro shop and stayed under budget by at least 5% both years.
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What skills stand out on pro shop manager resumes?
Dr. Timothy Edwards
Professor, Interim Director, University of Arkansas at Little Rock
What pro shop manager skills would you recommend for someone trying to advance their career?
Jaunelle Celaire
Chair, Professor of Voice, University of Alaska Fairbanks
List of pro shop manager skills to add to your resume
The most important skills for a pro shop manager resume and required skills for a pro shop manager to have include:
- Pro Shop Merchandise
- Customer Service
- Merchandise Sales
- POS
- Payroll
- Inventory Control
- Golf Carts
- Retail Sales
- Front Desk
- Bank Deposits
- Club Membership
- Product Knowledge
- Computer System
- Pro Shop Operations
- Inventory Management
- Trade Shows
- Customer Relations
- Financial Statements
- Sales Reports
- Customer Complaints
- Pro Shop Sales
- Event Planning
- Financial Reports
- PowerPoint
- Credit Card Transactions
- Member Events
- PGA
- Tournament Operations
- Private Lessons
- Group Lessons
- Court Reservations
- Golf Clubs
- QuickBooks
- Cart Barn
- Staff Scheduling
- League Play
- Employee Scheduling
- Tennis Lessons
Updated January 8, 2025
