Probation officer jobs in Hawaii - 6 jobs

At Saks OFF 5TH, we are continuously inspired by the movement to create a safe and enjoyable experience for everyone. If you have a natural proclivity towards practicing safety and are enticed by an opportunity to create and maintain a safe space for others, then this is the right opportunity for you! We are looking for a safety-minded expert like yourself to provide a positive experience for our customers and associates. Discover your opportunity to become an expert in all aspects of Asset Protection at Saks OFF 5TH and play a vital part in maintaining our reputation as the premier luxury-value destination. Work with our teams to identify operational deficiencies and contribute to evolving our Asset Protection strategy. Develop and experience new ways to partner with our customer and associate groups to ensure a safe shopping and work experience for everyone. Who Are You: You clearly assign responsibility for tasks and decisions, set and communicate a clear vision, and drive positive outcomes through objectives and measures Analytical thinker able to generate and share ideas while keeping a keen eye for detail Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation You get things done by engaging in a high level of teamwork and being a diplomatic and direct communicator to get cooperation with little disruption A transformative thinker who constantly looks at the big picture and demonstrates an exceptional ability to make decisions and work under pressure You Also Have: High school diploma or equivalent Must satisfy and maintain all licensing requirements (as required by state or local jurisdiction) A valid region/market specific security license as per local government regulations Proficiency in Microsoft Suite Ability to speak to Asset Protection practices and happenings/trends during team and leadership meetings Awareness of retail procedures, and criminal civil proceeding process is an asset Aptitude and working knowledge of retail security and information systems, and productivity software Flexibility to work evenings, weekends and public holidays As The Asset Protection Investigator, You Will: Build awareness and inspire by performing as a role model and executing the Saks OFF 5TH customer experience Actively engage in store-wide communication regarding Asset Protection best practices, training, new hire orientation, and safety and shortage meetings Contribute to the development, implementation and execution of local shortage strategy, and audits as per company standards Demonstrate your expertise by ensuring physical security standards are maintained and adjustments are initiated timely Drive Asset Protection excellence by facilitating selling process through consistent adherence to policies and procedures that safeguard customers, associates and company assets Detect and detain shoplifters and complete related documentation by applying the five stages of arrest Identify and present opportunities for improving Asset Protection strategies to senior leadership by compiling reports using audit data, and ensure achievement of storewide shortage results below provision and company standard Achieve targets of investigative performance by identifying and addressing internal and external theft exposures; complete accident investigations and general liability claims reports Demonstrate a direct impact in high shortage departments and perform Asset Protection operational audits and internal self-audits in sensitive areas Be available to respond to after-hours alarm calls and emergency situations Efficiently complete tasks/special projects as assigned by store leadership Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks #OFF5THAssetProtection Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. *The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All About: At Saks OFF 5TH, we are continuously inspired by the movement to create a safe and enjoyable experience for everyone. If you have a natural proclivity towards practicing safety and are enticed by an opportunity to create and maintain a safe space for others, then this is the right opportunity for you! We are looking for a safety-minded expert like yourself to provide a positive experience for our customers and associates. Discover your opportunity to become an expert in all aspects of Asset Protection at Saks OFF 5TH and play a vital part in maintaining our reputation as the premier luxury-value destination. Work with our teams to identify operational deficiencies and contribute to evolving our Asset Protection strategy. Develop and experience new ways to partner with our customer and associate groups to ensure a safe shopping and work experience for everyone. Who Are You: You clearly assign responsibility for tasks and decisions, set and communicate a clear vision, and drive positive outcomes through objectives and measures Analytical thinker able to generate and share ideas while keeping a keen eye for detail Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation You get things done by engaging in a high level of teamwork and being a diplomatic and direct communicator to get cooperation with little disruption A transformative thinker who constantly looks at the big picture and demonstrates an exceptional ability to make decisions and work under pressure You Also Have: High school diploma or equivalent Must satisfy and maintain all licensing requirements (as required by state or local jurisdiction) A valid region/market specific security license as per local government regulations Proficiency in Microsoft Suite Ability to speak to Asset Protection practices and happenings/trends during team and leadership meetings Awareness of retail procedures, and criminal civil proceeding process is an asset Aptitude and working knowledge of retail security and information systems, and productivity software Flexibility to work evenings, weekends and public holidays As The Asset Protection Investigator, You Will: Build awareness and inspire by performing as a role model and executing the Saks OFF 5TH customer experience Actively engage in store-wide communication regarding Asset Protection best practices, training, new hire orientation, and safety and shortage meetings Contribute to the development, implementation and execution of local shortage strategy, and audits as per company standards Demonstrate your expertise by ensuring physical security standards are maintained and adjustments are initiated timely Drive Asset Protection excellence by facilitating selling process through consistent adherence to policies and procedures that safeguard customers, associates and company assets Detect and detain shoplifters and complete related documentation by applying the five stages of arrest Identify and present opportunities for improving Asset Protection strategies to senior leadership by compiling reports using audit data, and ensure achievement of storewide shortage results below provision and company standard Achieve targets of investigative performance by identifying and addressing internal and external theft exposures; complete accident investigations and general liability claims reports Demonstrate a direct impact in high shortage departments and perform Asset Protection operational audits and internal self-audits in sensitive areas Be available to respond to after-hours alarm calls and emergency situations Efficiently complete tasks/special projects as assigned by store leadership Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks #OFF5THAssetProtection Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. Posting End Date: This position will remain open until filled. Early applications are highly encouraged. BRIEF POSTING DESCRIPTION: The P CI FIELD INVESTIGATIONS Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional) JOB FUNCTION: Ensures the protection and expeditious recovery of Company revenues resulting from incidences of meter tampering, diversion of electrical current, improper billing, incorrect meter registration and fraud. Researches, assesses need and gathers data to develop, coordinate and implement recommended solutions. Facilitates the development of processes and guidelines for the Customer Services process area, as well as for other areas of the company as necessary. Employee is expected to be available to respond to any incident requiring their assistance 24hrs/day and 7 days/week. ESSENTIAL FUNCTIONS: Conducts field investigations to address potential / actual revenue protection, fraud, or other billing, payment, and field issues. Coordinates and/or conducts investigations and documents incidences of meter tampering and electrical current diversion. Works with attorneys, law enforcement agencies and other parties and represents the Company as an expert witness as needed to secure resolution and compliance. Researches and analyzes processes to develop preventive actions and services. Performs benchmarking, surveying, and costs/benefit/risk analyses for enhanced field operations, efficiency, and effectiveness. Conducts interviews with customers to gather and/or substantiate evidence of meter tampering, electric current diversion, or fraud. Calculates kilowatt hours to be re-billed. Prepares written correspondence and reports to customers and legal authorities as required. Contact's customers in person, via telephone, or in writing to discuss and resolve metering or wiring discrepancies. Represents the Company in evidentiary hearings and prosecution. Develops and revises companywide policy and procedure regarding the revenue protection program. Compiles and maintains revenue protection program database. Analyzes data and develops management reports. Keeps abreast of industry best practices. May attend local as well as mainland training courses and conferences to network and keep up to date with industry best practices. Develops, coordinates, and conducts educational training on energy theft such as wiring and meter tampering, prevention and detection of energy theft, proper procedures for reporting lost revenue, etc. Participates in Company emergency response activities as assigned, including any activities to prepare for such emergency response. Other duties as assigned. BASIC QUALIFICATIONS: Knowledge Requirements Working knowledge of the principles of electric meter function and wiring configurations. Working knowledge of effects of meter alterations and components affecting kilowatt hour registration, normally acquired from successful completion of a formalized apprenticeship program in metering or wiring, electrical design, or electrical construction experience. Working knowledge of the National Electrical Code and wiring standards. Working knowledge of investigation and documentation procedures. Demonstrated proficiency in using various PC software programs (ex. MS office: Excel, Word, Access and PowerPoint) for fairly complex applications. Knowledge of facilitation techniques and methods. Skills Requirements Excellent written, oral, and listening communication skills including report writing and technical writing. Ability to work with the highest level of Integrity, Trust & Honesty. Ability to work independently and assertively in pursuing revenue protection investigations. Ability to analyze data and situations, develop solutions, and resolve problems. Strong analytical, organizational, planning, and administrative skills. Ability to effectively handle difficult and/or sensitive issues/information using tact, courtesy, and discretion. Ability to prepare and deliver presentations to a wide range of audiences within the company & general public. Demonstrated ability to remain calm, patient, and flexible in a demanding work environment and the ability to adapt to continually changing priorities. Excellent interpersonal skills and the ability to work with a variety of individuals dealing with sensitive, difficult, or confrontational issues. Demonstrated commitment and ability to effectively embrace and support team and management philosophy and goals. Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives. Experience Requirements Several (3-5) years field experience with electrical meters, or as an electrician, or electrical construction design engineer. Several (3-5) years' experience in conducting formal investigations. Role: Professional Number of Vacancies: 1 Location: Honolulu - Oahu Hiring Range: The hiring range for the Revenue Protection Investigator - Oahu [Req ID 10175] position is $71,100.00 to $88,800.00. The person selected will be placed according to his/her skills and qualifications. About Hawaiian Electric Companies Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at **************************** Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position. Applicant Certification By submitting an application for the position, candidates: 1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law; 2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company; 3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; 4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and 5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history. EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at **************. Affiliate Disclaimer Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065. By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation. In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. Affiliate is defined as “any person or entity that possesses an ‘affiliate interest' in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility's parent holding company, except as otherwise provided by HRS section 269-19.5(h).” Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility's service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” For a current list of all Affiliates and Affiliate-Related Entities, please see: ************************************************************************************************** This list may be amended, updated or revised from time to time without notice.

Company: hawaiianel We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. Posting End Date: This position will remain open until filled. Early applications are highly encouraged. BRIEF POSTING DESCRIPTION: The P CI FIELD INVESTIGATIONS Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional) JOB FUNCTION: Ensures the protection and expeditious recovery of Company revenues resulting from incidences of meter tampering, diversion of electrical current, improper billing, incorrect meter registration and fraud. Researches, assesses need and gathers data to develop, coordinate and implement recommended solutions. Facilitates the development of processes and guidelines for the Customer Services process area, as well as for other areas of the company as necessary. Employee is expected to be available to respond to any incident requiring their assistance 24hrs/day and 7 days/week. ESSENTIAL FUNCTIONS: + Conducts field investigations to address potential / actual revenue protection, fraud, or other billing, payment, and field issues. Coordinates and/or conducts investigations and documents incidences of meter tampering and electrical current diversion. Works with attorneys, law enforcement agencies and other parties and represents the Company as an expert witness as needed to secure resolution and compliance. + Researches and analyzes processes to develop preventive actions and services. Performs benchmarking, surveying, and costs/benefit/risk analyses for enhanced field operations, efficiency, and effectiveness. + Conducts interviews with customers to gather and/or substantiate evidence of meter tampering, electric current diversion, or fraud. Calculates kilowatt hours to be re-billed. + Prepares written correspondence and reports to customers and legal authorities as required. Contact's customers in person, via telephone, or in writing to discuss and resolve metering or wiring discrepancies. Represents the Company in evidentiary hearings and prosecution. + Develops and revises companywide policy and procedure regarding the revenue protection program. Compiles and maintains revenue protection program database. Analyzes data and develops management reports. Keeps abreast of industry best practices. May attend local as well as mainland training courses and conferences to network and keep up to date with industry best practices. + Develops, coordinates, and conducts educational training on energy theft such as wiring and meter tampering, prevention and detection of energy theft, proper procedures for reporting lost revenue, etc. + Participates in Company emergency response activities as assigned, including any activities to prepare for such emergency response. Other duties as assigned. BASIC QUALIFICATIONS: Knowledge Requirements + Working knowledge of the principles of electric meter function and wiring configurations. + Working knowledge of effects of meter alterations and components affecting kilowatt hour registration, normally acquired from successful completion of a formalized apprenticeship program in metering or wiring, electrical design, or electrical construction experience. + Working knowledge of the National Electrical Code and wiring standards. + Working knowledge of investigation and documentation procedures. + Demonstrated proficiency in using various PC software programs (ex. MS office: Excel, Word, Access and PowerPoint) for fairly complex applications. + Knowledge of facilitation techniques and methods. Skills Requirements + Excellent written, oral, and listening communication skills including report writing and technical writing. + Ability to work with the highest level of Integrity, Trust & Honesty. + Ability to work independently and assertively in pursuing revenue protection investigations. + Ability to analyze data and situations, develop solutions, and resolve problems. + Strong analytical, organizational, planning, and administrative skills. + Ability to effectively handle difficult and/or sensitive issues/information using tact, courtesy, and discretion. + Ability to prepare and deliver presentations to a wide range of audiences within the company & general public. + Demonstrated ability to remain calm, patient, and flexible in a demanding work environment and the ability to adapt to continually changing priorities. + Excellent interpersonal skills and the ability to work with a variety of individuals dealing with sensitive, difficult, or confrontational issues. + Demonstrated commitment and ability to effectively embrace and support team and management philosophy and goals. + Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives. Experience Requirements + Several (3-5) years field experience with electrical meters, or as an electrician, or electrical construction design engineer. + Several (3-5) years' experience in conducting formal investigations. Role: Professional Number of Vacancies:1 Location: Honolulu - Oahu Hiring Range:The hiring range for the Revenue Protection Investigator - Oahu [Req ID 10175] position is $71,100.00 to $88,800.00. The person selected will be placed according to his/her skills and qualifications. About Hawaiian Electric Companies Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at **************************** Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position. Applicant Certification By submitting an application for the position, candidates: 1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law; 2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company; 3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; 4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and 5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history. EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at **************. Affiliate Disclaimer Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light ("Company") are Hawaii Public Utilities Commission ("PUC") regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065. By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation. In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. Affiliate is defined as "any person or entity that possesses an 'affiliate interest' in a utility as defined by section 269-19.5, Hawaii Revised Statutes ("HRS"), including a utility's parent holding company, except as otherwise provided by HRS section 269-19.5(h)." Affiliate-Related Entity is defined as "a third party that provides electricity-related services in a regulated utility's service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge." For a current list of all Affiliates and Affiliate-Related Entities, please see: ************************************************************************************************** This list may be amended, updated or revised from time to time without notice. Nearest Major Market:HonoluluNearest Secondary Market:Hawaii

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. Posting End Date: This position will remain open until filled. Early applications are highly encouraged. BRIEF POSTING DESCRIPTION: The P CI FIELD INVESTIGATIONS Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional) JOB FUNCTION: Ensures the protection and expeditious recovery of Company revenues resulting from incidences of meter tampering, diversion of electrical current, improper billing, incorrect meter registration and fraud. Researches, assesses need and gathers data to develop, coordinate and implement recommended solutions. Facilitates the development of processes and guidelines for the Customer Services process area, as well as for other areas of the company as necessary. Employee is expected to be available to respond to any incident requiring their assistance 24hrs/day and 7 days/week. ESSENTIAL FUNCTIONS: * Conducts field investigations to address potential / actual revenue protection, fraud, or other billing, payment, and field issues. Coordinates and/or conducts investigations and documents incidences of meter tampering and electrical current diversion. Works with attorneys, law enforcement agencies and other parties and represents the Company as an expert witness as needed to secure resolution and compliance. * Researches and analyzes processes to develop preventive actions and services. Performs benchmarking, surveying, and costs/benefit/risk analyses for enhanced field operations, efficiency, and effectiveness. * Conducts interviews with customers to gather and/or substantiate evidence of meter tampering, electric current diversion, or fraud. Calculates kilowatt hours to be re-billed. * Prepares written correspondence and reports to customers and legal authorities as required. Contact's customers in person, via telephone, or in writing to discuss and resolve metering or wiring discrepancies. Represents the Company in evidentiary hearings and prosecution. * Develops and revises companywide policy and procedure regarding the revenue protection program. Compiles and maintains revenue protection program database. Analyzes data and develops management reports. Keeps abreast of industry best practices. May attend local as well as mainland training courses and conferences to network and keep up to date with industry best practices. * Develops, coordinates, and conducts educational training on energy theft such as wiring and meter tampering, prevention and detection of energy theft, proper procedures for reporting lost revenue, etc. * Participates in Company emergency response activities as assigned, including any activities to prepare for such emergency response. Other duties as assigned. BASIC QUALIFICATIONS: Knowledge Requirements * Working knowledge of the principles of electric meter function and wiring configurations. * Working knowledge of effects of meter alterations and components affecting kilowatt hour registration, normally acquired from successful completion of a formalized apprenticeship program in metering or wiring, electrical design, or electrical construction experience. * Working knowledge of the National Electrical Code and wiring standards. * Working knowledge of investigation and documentation procedures. * Demonstrated proficiency in using various PC software programs (ex. MS office: Excel, Word, Access and PowerPoint) for fairly complex applications. * Knowledge of facilitation techniques and methods. Skills Requirements * Excellent written, oral, and listening communication skills including report writing and technical writing. * Ability to work with the highest level of Integrity, Trust & Honesty. * Ability to work independently and assertively in pursuing revenue protection investigations. * Ability to analyze data and situations, develop solutions, and resolve problems. * Strong analytical, organizational, planning, and administrative skills. * Ability to effectively handle difficult and/or sensitive issues/information using tact, courtesy, and discretion. * Ability to prepare and deliver presentations to a wide range of audiences within the company & general public. * Demonstrated ability to remain calm, patient, and flexible in a demanding work environment and the ability to adapt to continually changing priorities. * Excellent interpersonal skills and the ability to work with a variety of individuals dealing with sensitive, difficult, or confrontational issues. * Demonstrated commitment and ability to effectively embrace and support team and management philosophy and goals. * Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives. Experience Requirements * Several (3-5) years field experience with electrical meters, or as an electrician, or electrical construction design engineer. * Several (3-5) years' experience in conducting formal investigations. Role: Professional Number of Vacancies: 1 Location: Honolulu - Oahu Hiring Range: The hiring range for the Revenue Protection Investigator - Oahu [Req ID 10175] position is $71,100.00 to $88,800.00. The person selected will be placed according to his/her skills and qualifications. About Hawaiian Electric Companies Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at **************************** Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position. Applicant Certification By submitting an application for the position, candidates: 1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law; 2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company; 3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; 4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and 5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history. EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at **************. Affiliate Disclaimer Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light ("Company") are Hawaii Public Utilities Commission ("PUC") regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065. By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation. In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. Affiliate is defined as "any person or entity that possesses an 'affiliate interest' in a utility as defined by section 269-19.5, Hawaii Revised Statutes ("HRS"), including a utility's parent holding company, except as otherwise provided by HRS section 269-19.5(h)." Affiliate-Related Entity is defined as "a third party that provides electricity-related services in a regulated utility's service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge." For a current list of all Affiliates and Affiliate-Related Entities, please see: ************************************************************************************************** This list may be amended, updated or revised from time to time without notice. Nearest Major Market: Honolulu Nearest Secondary Market: Hawaii