Procedure writer job description
Updated March 14, 2024
9 min read
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Example procedure writer requirements on a job description
Procedure writer requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in procedure writer job postings.
Sample procedure writer requirements
- Bachelor's degree in English, Technical Writing, or related field
- 3+ years of experience as a procedure writer
- Knowledge of industry-specific regulations and guidelines
- Proficient in Microsoft Office Suite and Adobe Acrobat
- Excellent attention to detail and organizational skills
Sample required procedure writer soft skills
- Ability to work collaboratively with subject matter experts
- Strong communication and interpersonal skills
- Flexibility and adaptability to changing priorities and deadlines
- Critical thinking and problem-solving abilities
- Commitment to quality and continuous improvement
Procedure writer job description example 1
Chicanos Por La Causa - CPLC procedure writer job description
Phoenix, Arizona
Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.
OBJECTIVE AND POSITION SUMMARY
Technology Operations Procedure Writer will be responsible for the creation, maintenance and implementation/training of all technology policies, procedures, and plans. This position will work closely with IMTS, Strategy, R&E, Compliance, and all CPLC programs to provide annual updates on technology policies and procedures. In addition, the Technology Operations Procedure Writer will support IMTS and R&E projects, trainings and additional policy duties.
SPECIALIZATIONS
PRIMARY DUTIES AND ESSENTIAL FUNCTIONS
MINIMUM QUALIFICATIONS AND COMPETENCIES
Full Job Description Attached
Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.
OBJECTIVE AND POSITION SUMMARY
Technology Operations Procedure Writer will be responsible for the creation, maintenance and implementation/training of all technology policies, procedures, and plans. This position will work closely with IMTS, Strategy, R&E, Compliance, and all CPLC programs to provide annual updates on technology policies and procedures. In addition, the Technology Operations Procedure Writer will support IMTS and R&E projects, trainings and additional policy duties.
SPECIALIZATIONS
- Policies
- Procedures
- Computer Information Systems/Business Administration
- Communication/Customer Service
- Training
- Experience with HIPAA requirements and other respective business requirements, Relationship Management.
PRIMARY DUTIES AND ESSENTIAL FUNCTIONS
- Develop, maintain, and manage technology policies and procedures
- Translate technological and/or complicated IMTS information into clear, concise documents appropriate for CPLC programs.
- Researches technology equipment, systems, and network information to ensure policies and procedures are up to date and compliance with all states
- Works with various teams in CPLC, including compliance team to ensure policies and procedures are in compliance with CPLC and programs.
- Requires knowledge or similar knowledge of Organizational Technology Policies, Network Security, Equipment, Information Systems.
- Develop strategic plans and metrics for the operations in the Technology Policies and Procedures.
- Participate in IMTS projects for Strategic planning, Research and Evaluation and Information Management and Technology departments by helping with trainings and policies and procedures implementation.
- May also assist with other related policies and procedures for IMTS, Strategy, and R&E.
MINIMUM QUALIFICATIONS AND COMPETENCIES
- 2-year Experience in policies and procedures or a closely related field, or a combination of education, training and/or experience that demonstrates possession of the knowledge, skills and abilities listed above.
- Expert knowledge of editorial standards and practices. Experience in technology equipment or computer information systems preferred .
- Computer Information Systems, Business Administration or related Bachelor's degree required.
- Bilingual applicants preferred but not required.
Full Job Description Attached
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Procedure writer job description example 2
Wells Fargo procedure writer job description
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo is seeking a Senior Procedure Writer in Enterprise Customer Excellence (ECE). The group, which includes the Enterprise Complaints Management Office (ECMO), the Customer Remediation Center of Excellence, Customer Excellence Delivery, and the Loudspeaker Program, is responsible for understanding the causes of issues that affect customers and providing solutions that ensure customers' needs are understood and supported. This role will specifically support the ECMO as a senior writer within the Integrated Content and Governance team, focusing on high risk and complex procedures.
**In this role, you will:**
+ Lead or participate in developing documentation or document publishing strategy, policy and guidelines
+ Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
+ Review and edit material authored by others
+ Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
+ Complete quality control assessments of the work performed by team
+ Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
+ Serve as team lead or escalation point
+ Provide guidance to less experienced technical writers
+ Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
+ Partner with clients to review audience and develop strategy to address technical documentation needs
**Required Qualifications:**
+ 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ 3 + years Technical Writing Experience
+ E xperience writing and editing policies and procedures
+ W orking knowledge of bank policies, procedures and operations
+ Advanced competency in Microsoft Word/Microsoft Office: E xperience with the use of custom styles and formatting (e.g. in MS Word)
+ Experience managing multiple assignments, and adapting to changing client needs
**Job Expectations:**
+ Available to work hybrid schedule.
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Company:** WELLS FARGO BANK
**Req Number:** R-216758-5
**Updated:** Tue Oct 04 14:03:44 UTC 2022
**Location:** West Des Moines,Iowa
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo is seeking a Senior Procedure Writer in Enterprise Customer Excellence (ECE). The group, which includes the Enterprise Complaints Management Office (ECMO), the Customer Remediation Center of Excellence, Customer Excellence Delivery, and the Loudspeaker Program, is responsible for understanding the causes of issues that affect customers and providing solutions that ensure customers' needs are understood and supported. This role will specifically support the ECMO as a senior writer within the Integrated Content and Governance team, focusing on high risk and complex procedures.
**In this role, you will:**
+ Lead or participate in developing documentation or document publishing strategy, policy and guidelines
+ Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
+ Review and edit material authored by others
+ Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
+ Complete quality control assessments of the work performed by team
+ Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
+ Serve as team lead or escalation point
+ Provide guidance to less experienced technical writers
+ Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
+ Partner with clients to review audience and develop strategy to address technical documentation needs
**Required Qualifications:**
+ 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ 3 + years Technical Writing Experience
+ E xperience writing and editing policies and procedures
+ W orking knowledge of bank policies, procedures and operations
+ Advanced competency in Microsoft Word/Microsoft Office: E xperience with the use of custom styles and formatting (e.g. in MS Word)
+ Experience managing multiple assignments, and adapting to changing client needs
**Job Expectations:**
+ Available to work hybrid schedule.
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Company:** WELLS FARGO BANK
**Req Number:** R-216758-5
**Updated:** Tue Oct 04 14:03:44 UTC 2022
**Location:** West Des Moines,Iowa
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Procedure writer job description example 3
Lubrizol procedure writer job description
90227
The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.
This opportunity is accountable to identifying and applying essential Human Performance factors and effective communication techniques to ensure consistent end-user procedure performance resulting in higher levels of safety, quality, and production.
Essential Job Functions
* Obtain a deep understanding of Lubrizol products and processes to translate complex information into simple, polished, and engaging content.
* Write user-friendly content that meets the needs of the target audience, setting users up for success.
* Develop and maintain detailed databases of appropriate reference materials. Identify all documentation repositories and determine the best solution for data compilation and centralized storage.
* Evaluate current content and develop innovative approaches for improvement.
* Independently gather information from subject matter experts to develop, organize and write procedures, technical specifications, and process documentation.
* Research, create, maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration.
* Develop content in alternative media forms for maximum usability with a consistent and cohesive voice across all documentation.
* Responsible for the research, design, arrangement, editing and other elements to facilitate end-user human performance in the following areas:
* Page arrangement and design
* Identification of changes
* Procedure designation
* Arrangement and design of notes, cautions, warnings, conditional steps, signoffs, and place keeping.
* Supportive information management
* Structure/sections
* Numbering schemes
* Attachments and appendices
Critical Competencies:
* Superior written and verbal communication skills.
* Proven ability to quickly learn and understand complex topics.
* Understanding of the qualities that define a document as a procedure versus an instruction, guideline, or other documents as they relate to improving human performance.
* Knowledge of Procedure Use and Adherence requirements and the impact of human factored procedures.
* Understanding of how conservative decision making an integral part of effective human factored procedure development.
* Must understand the components essential for an effective procedure change process:
* Evaluate request for new or revised procedures
* Plan procedure development
* Research requests/develop procedure draft
* Review procedure draft
* Approve procedures
* Implement change management plan
* Issue procedures for use
Minimum Qualifications:
Education / Certifications:
* Bachelor's degree in a technical field. Extensive experience may be considered in lieu of a degree.
Experience:
* Minimum of 2 years of industry experience as a technical writer.
Skills & Systems:
* Proficiency in SharePoint software and interfaces.
Preferred Qualifications:
Education / Certifications:
* Bachelor's degree in a technical field.
Experience:
* Strong Understanding of Microsoft SharePoint.
* SAP (Systems, Applications and Products in Data Processing)
* Proven ability to document and communicate business processes and requirements.
* Effective communicator with technical and non-technical communities at all levels of the organization
While headquartered in the United States, Lubrizol is truly a global specialty chemical company. We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.
Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.
The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.
This opportunity is accountable to identifying and applying essential Human Performance factors and effective communication techniques to ensure consistent end-user procedure performance resulting in higher levels of safety, quality, and production.
Essential Job Functions
* Obtain a deep understanding of Lubrizol products and processes to translate complex information into simple, polished, and engaging content.
* Write user-friendly content that meets the needs of the target audience, setting users up for success.
* Develop and maintain detailed databases of appropriate reference materials. Identify all documentation repositories and determine the best solution for data compilation and centralized storage.
* Evaluate current content and develop innovative approaches for improvement.
* Independently gather information from subject matter experts to develop, organize and write procedures, technical specifications, and process documentation.
* Research, create, maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration.
* Develop content in alternative media forms for maximum usability with a consistent and cohesive voice across all documentation.
* Responsible for the research, design, arrangement, editing and other elements to facilitate end-user human performance in the following areas:
* Page arrangement and design
* Identification of changes
* Procedure designation
* Arrangement and design of notes, cautions, warnings, conditional steps, signoffs, and place keeping.
* Supportive information management
* Structure/sections
* Numbering schemes
* Attachments and appendices
Critical Competencies:
* Superior written and verbal communication skills.
* Proven ability to quickly learn and understand complex topics.
* Understanding of the qualities that define a document as a procedure versus an instruction, guideline, or other documents as they relate to improving human performance.
* Knowledge of Procedure Use and Adherence requirements and the impact of human factored procedures.
* Understanding of how conservative decision making an integral part of effective human factored procedure development.
* Must understand the components essential for an effective procedure change process:
* Evaluate request for new or revised procedures
* Plan procedure development
* Research requests/develop procedure draft
* Review procedure draft
* Approve procedures
* Implement change management plan
* Issue procedures for use
Minimum Qualifications:
Education / Certifications:
* Bachelor's degree in a technical field. Extensive experience may be considered in lieu of a degree.
Experience:
* Minimum of 2 years of industry experience as a technical writer.
Skills & Systems:
* Proficiency in SharePoint software and interfaces.
Preferred Qualifications:
Education / Certifications:
* Bachelor's degree in a technical field.
Experience:
* Strong Understanding of Microsoft SharePoint.
* SAP (Systems, Applications and Products in Data Processing)
* Proven ability to document and communicate business processes and requirements.
* Effective communicator with technical and non-technical communities at all levels of the organization
While headquartered in the United States, Lubrizol is truly a global specialty chemical company. We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.
Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.
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Updated March 14, 2024
Updated March 14, 2024