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Process analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Hanna Kim Ph.D.,

Hanna Kim Ph.D.

Below we've compiled a list of the most critical process analyst skills. We ranked the top skills for process analysts based on the percentage of resumes they appeared on. For example, 9.0% of process analyst resumes contained process improvement as a skill. Continue reading to find out what skills a process analyst needs to be successful in the workplace.

15 process analyst skills for your resume and career

1. Process Improvement

Here's how process analysts use process improvement:

Provide analysis of and recommend operation and process improvements to a Chief of Naval Operations Division to increase their organization efficiency.
Identified and implemented process improvements to reduce pended and adjusted claims volume and recommend solutions to increase auto-adjudication rates.

2. Project Management

Here's how process analysts use project management:

Developed operating principles to align project management office strategy with its business partners and real-time tracking capabilities for enterprise resource utilization.
Project management and expediting of the Pharmacy Rework Process including vendor relations, data/statistical reporting, and documentation of process flows.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how process analysts use customer service:

Gathered user requirements from Sprint Business Customer Service organization and translated business needs into concisely documented system requirements and design.
Designed and implemented two additional QuickBase databases for departmental customer service needs including satisfaction metrics used by the AVP.

4. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how process analysts use continuous improvement:

Communicate effectively with management and work closely with other departments* Recommend and drive continuous improvement through analysis and experience.
Developed, implemented and facilitated employee involvement process including problem solving, continuous improvement and formal team processes.

5. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how process analysts use sigma:

Trained business leaders on new Six Sigma Outside-In initiative and conducted beta project analysis.
Mapped an intelligence process from inception to conclusion utilizing Six Sigma methodology.

6. Business Processes

Here's how process analysts use business processes:

Analyzed and mapped HR business processes identifying automation or revision opportunities and served as project lead to implement solutions.
Developed a Super user network for the successful implementation of consistent business processes and ultimately the implementation of SAP.

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7. Data Analysis

Here's how process analysts use data analysis:

Managed team of 5 co-located intern resources utilized for business and data analysis activities.
Developed reports and provided extensive data analysis pertaining to equipment metrics and process performance.

8. SharePoint

Here's how process analysts use sharepoint:

Developed and updated documentation for support, functional requirements for change control and audit purposes on SharePoint Operations page.
Developed and Maintained FAA SharePoint Sites utilizing SharePoint Designer for data sharing and collaboration with external Stakeholders.

9. Lean Six Sigma

Here's how process analysts use lean six sigma:

Led Team in identifying and implementing Lean Six Sigma process enhancements/improvements across the organization.
Led lean six sigma process improvement analysis and documentation across business process departments.

10. SQL

Here's how process analysts use sql:

Upgraded programs from FoxPro to SQL server to automate and streamline the assumption update process with SQL procedures and DTS packages.
Write and modify customized financial reports using Oracle's Developer 2000 Reports 2.5, utilizing SQL, SQL*Plus and PL/SQL.

11. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how process analysts use visio:

Create Business and System Process flows in MS VISIO 2010 for SAP Functional and technical design documents.
Performed process analysis using VISIO and Process Charter tools.

12. Operational Procedures

The operational procedure means the prescriptive documents that describe processes involving several partners. The involved techniques get utilized in defining the related work.

Here's how process analysts use operational procedures:

Interacted with staff to analyze existing operational procedures.
Prepare and review Standard Operational Procedures.

13. Strong Analytical

Here's how process analysts use strong analytical:

Demonstrated strong analytical and business problem solving skills; able to understand complex business system functionality and develop strategies.
Applied strong analytical and organizational skills including thoroughness and attention to detail to accommodate changing priorities and work assignments.

14. Excellent Interpersonal

Here's how process analysts use excellent interpersonal:

Result oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
Utilized excellent interpersonal, organizational, and time management skills.

15. Process Documentation

Here's how process analysts use process documentation:

Worked with process owners and performers to insure business and accounting procedures were accurately captured with process documentation.
Conducted quarterly reviews of over 50 procedures to ensure their appropriateness and created new process documentation as necessary.

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What skills help Process Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on process analyst resumes?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Considering the undergraduate anthropology curriculum, many colleges and universities try to cover at least 2-3 of the 4 major subfields of Anthropology in their curriculum.
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)

For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.

A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.

What soft skills should all process analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for process analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What process analyst skills would you recommend for someone trying to advance their career?

A.J. Arreguin

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young process analysts need?

Lise Abrams Ph.D.

Professor of Linguistics and Cognitive Science; Coordinator of Cognitive Science, Pomona College

Given the ever-increasing diversity of the workforce, graduates will need to work effectively with heterogeneous groups of people and be able to conceptualize problems from multiple perspectives. Solving today's and future problems requires critical thinking and analysis skills, and graduates will also need to do their part in promoting the accurate dissemination of knowledge. Majors like experimental psychology and cognitive science give their graduates the tools to better understand human behavior through a scientific lens.

Do you want to know more?

List of process analyst skills to add to your resume

The most important skills for a process analyst resume and required skills for a process analyst to have include:

Process Improvement
Project Management
Customer Service
Continuous Improvement
Sigma
Business Processes
Data Analysis
SharePoint
Lean Six Sigma
SQL
Visio
Operational Procedures
Strong Analytical
Excellent Interpersonal
Process Documentation
Troubleshoot
Process Changes

Performance Metrics
HR
Origination
Logistics
Subject Matter Experts
KPIs
Analyze Data
ITIL
User Acceptance
Windows
Management System
Hyperion
Training Sessions
ISO
SME
ERP
Corrective Action

Access Database
Training Materials
Data Integrity
UAT
Process Maps
R
Medicare
Test Cases
Internal Controls
Data Quality
Value Stream
SOX
Customer Accounts
QA
CMMI

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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