What does a process analyst do?
A process analyst is also known as an operations research analyst, who evaluates in detail the steps in producing products and making important decisions as well as providing recommendations on how to enhance them. They are IT specialists that analyze the business process and workflows to determine how they can be computerized and improved. Responsibilities include identifying problems and risks as well as engaging in problem resolution. Important skills to consider for applicants include being innovative thinkers and goal-oriented.
Process analyst responsibilities
Here are examples of responsibilities from real process analyst resumes:
- Lead the development and implementation of application and infrastructure solutions that are stable, operationally healthy, and supportable in production.
- Develop and manage department SharePoint site to use as a collaborative document management tool.
- Collaborate with project manager in tracking and managing project development process following RUP base SDLC methodologies.
- Used Visio for process mapping to review operational procedures when determining areas of improvement.
- Look at Java code to help debug it.
- Test CRM platform through complex use of matrices to be able to segment a database for a more applicable personal contact.
- Follow a traditional methodology SDLC.
- Document and implement new account support procedures following ITIL methodology.
- Create detailed process maps using Visio TaskMap per department style guidelines/requirements.
- Work with SharePoint daily and with SharePoint developer to provide necessary changes/updates.
- Facilitate logistics forecasting and other supply chain management activities to ensure on-site availability of testing supplies for customer appointments.
- Focuse new structural design to exploit low-density/high-demand skill-set development; improve depth of logistics capability available to theater commanders.
- Establish KPIs to identify exceptions and monitor supplier reliability standards to assist in supplier rationalization and selecting future suppliers.
- Provide strategy and institute customization of CRM through a global implementation, specializing in creating business strategies through process redesign.
- Evaluate and test administrative system changes to provide ongoing support to existing applications and newly implement PeopleSoft and Hyperion Essbase applications.
Process analyst skills and personality traits
We calculated that 9% of Process Analysts are proficient in Process Improvement, Project Management, and Customer Service. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.
We break down the percentage of Process Analysts that have these skills listed on their resume here:
- Process Improvement, 9%
Provide analysis of and recommend operation and process improvements to a Chief of Naval Operations Division to increase their organization efficiency.
- Project Management, 7%
Developed operating principles to align project management office strategy with its business partners and real-time tracking capabilities for enterprise resource utilization.
- Customer Service, 6%
Gathered user requirements from Sprint Business Customer Service organization and translated business needs into concisely documented system requirements and design.
- Continuous Improvement, 5%
Communicate effectively with management and work closely with other departments* Recommend and drive continuous improvement through analysis and experience.
- Sigma, 4%
Trained business leaders on new Six Sigma Outside-In initiative and conducted beta project analysis.
- Business Processes, 4%
Analyzed and mapped HR business processes identifying automation or revision opportunities and served as project lead to implement solutions.
Most process analysts use their skills in "process improvement," "project management," and "customer service" to do their jobs. You can find more detail on essential process analyst responsibilities here:
Analytical skills. To carry out their duties, the most important skill for a process analyst to have is analytical skills. Their role and responsibilities require that "management analysts must be able to interpret information and use their findings to make proposals." Process analysts often use analytical skills in their day-to-day job, as shown by this real resume: "relocate oracle's (micros retail) cwserenade erp system from ohio datacenter to disney world datacenter. "
Communication skills. Many process analyst duties rely on communication skills. "management analysts must be able to convey information clearly in both writing and speaking," so a process analyst will need this skill often in their role. This resume example is just one of many ways process analyst responsibilities rely on communication skills: "conducted tactical aspects of discovery, validation, documentation and communication of business processes on a daily basis. "
Interpersonal skills. process analysts are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to process analyst responsibilities, because "management analysts work with managers and other employees of the organizations for which they provide consulting services." A process analyst resume example shows how interpersonal skills is used in the workplace: "maintained excellent interpersonal relationships with the systems, training and subject matter expert groups and responded to requests for documentation needs. "
Problem-solving skills. For certain process analyst responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a process analyst rely on this skill, as "management analysts must be able to think creatively to solve clients’ problems." For example, this snippet was taken directly from a resume about how this skill applies to what process analysts do: "analyzed hr processes and distance learning programs for client; identified inefficiencies and provided solutions. "
Time-management skills. Another common skill required for process analyst responsibilities is "time-management skills." This skill comes up in the duties of process analysts all the time, as "management analysts often work under tight deadlines and must use their time efficiently to complete projects on schedule." An excerpt from a real process analyst resume shows how this skill is central to what a process analyst does: "simplified reconciliation process for hr recruiters and reduced completion time. "
The three companies that hire the most process analysts are:
- Splunk26 process analysts jobs
- Citi17 process analysts jobs
- UW Medicine
11 process analysts jobs
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Compare different process analysts
Process analyst vs. Business operations analyst
A business operations analyst is an individual who identifies and solves issues related to the performance of the business operations. Together with the management and engineering departments, business operations analysts must analyze and review a vast amount of data to identify business opportunities. They must provide recommendations and updated policies so that they can improve the company's business performance. Business operations analysts are also required to create monthly reports and present them to upper management on their key findings and assessments.
There are some key differences in the responsibilities of each position. For example, process analyst responsibilities require skills like "continuous improvement," "sql," "operational procedures," and "excellent interpersonal." Meanwhile a typical business operations analyst has skills in areas such as "provide management," "shared services," "business operations," and "operational efficiency." This difference in skills reveals the differences in what each career does.
Business operations analysts really shine in the technology industry with an average salary of $69,138. Comparatively, process analysts tend to make the most money in the finance industry with an average salary of $93,338.The education levels that business operations analysts earn slightly differ from process analysts. In particular, business operations analysts are 1.7% more likely to graduate with a Master's Degree than a process analyst. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Process analyst vs. Business analyst-consultant
A business analyst-consultant is responsible for overseeing the project management and ensuring that the operations meet the agreed-upon project deliverables. Business analyst-consultants closely coordinate with the clients for their specifications and requirements, monitoring the resources and processes for the project completion, and aligning those to the clients' budget goals. A business analyst-consultant helps the development team on strategizing techniques for brand promotions with minimal costs with maximum quality and productivity. They should have excellent communication and organizational skills, especially on identifying business opportunities to drive revenues and increase profitability.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that process analyst responsibilities requires skills like "customer service," "continuous improvement," "sigma," and "business processes." But a business analyst-consultant might use other skills in their typical duties, such as, "business process," "business analysts," "business analysis," and "data warehouse."
On average, business analyst-consultants earn a higher salary than process analysts. Some industries support higher salaries in each profession. Interestingly enough, business analyst-consultants earn the most pay in the finance industry with an average salary of $105,940. Whereas process analysts have higher pay in the finance industry, with an average salary of $93,338.In general, business analyst-consultants achieve higher levels of education than process analysts. They're 7.6% more likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for process analysts in the next 3-5 years?
Erik Johnson Ph.D.
Assistant Professor of Economics, Carthage College
Process analyst vs. Management analyst
A management analyst is responsible for monitoring the efficiency and effectiveness of management operations, providing strategic advice and procedures to improve its services, and building excellent relationships with customers and business partners. Management analysts identify business opportunities that would help the business generate more revenues and meet long-term profitability goals. They develop techniques in maximizing productivity and optimization, recommending new systems, and upgrading existing processes. A management analyst must have excellent critical thinking and communication skills, especially when evaluating complex data and performance reports.
The required skills of the two careers differ considerably. For example, process analysts are more likely to have skills like "continuous improvement," "lean six sigma," "visio," and "operational procedures." But a management analyst is more likely to have skills like "data collection," "dod," "patients," and "visualization."
Management analysts earn the highest salary when working in the professional industry, where they receive an average salary of $95,934. Comparatively, process analysts have the highest earning potential in the finance industry, with an average salary of $93,338.management analysts typically earn similar educational levels compared to process analysts. Specifically, they're 3.1% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Process analyst vs. Workforce management analyst
A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.
Types of process analyst
Updated January 8, 2025
