A process analyst is also known as an operations research analyst, who evaluates in detail the steps in producing products and making important decisions as well as providing recommendations on how to enhance them. They are IT specialists that analyze the business process and workflows to determine how they can be computerized and improved. Responsibilities include identifying problems and risks as well as engaging in problem resolution. Important skills to consider for applicants include being innovative thinkers and goal-oriented.

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Process Analyst Responsibilities

Here are examples of responsibilities from real process analyst resumes representing typical tasks they are likely to perform in their roles.

  • Lead the development and implementation of application and infrastructure solutions that are stable, operationally healthy, and supportable in production.
  • Develop and manage department SharePoint site to use as a collaborative document management tool.
  • Collaborate with project manager in tracking and managing project development process following RUP base SDLC methodologies.
  • Used Visio for process mapping to review operational procedures when determining areas of improvement.
  • Look at Java code to help debug it.
  • Test CRM platform through complex use of matrices to be able to segment a database for a more applicable personal contact.
  • Follow a traditional methodology SDLC.
  • Document and implement new account support procedures following ITIL methodology.
  • Create detailed process maps using Visio TaskMap per department style guidelines/requirements.
  • Work with SharePoint daily and with SharePoint developer to provide necessary changes/updates.
  • Facilitate logistics forecasting and other supply chain management activities to ensure on-site availability of testing supplies for customer appointments.
  • Focuse new structural design to exploit low-density/high-demand skill-set development; improve depth of logistics capability available to theater commanders.
  • Establish KPIs to identify exceptions and monitor supplier reliability standards to assist in supplier rationalization and selecting future suppliers.
  • Provide strategy and institute customization of CRM through a global implementation, specializing in creating business strategies through process redesign.
  • Evaluate and test administrative system changes to provide ongoing support to existing applications and newly implement PeopleSoft and Hyperion Essbase applications.

Process Analyst Job Description

When it comes to understanding what a process analyst does, you may be wondering, "should I become a process analyst?" The data included in this section may help you decide. Compared to other jobs, process analysts have a growth rate described as "much faster than average" at 14% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of process analyst opportunities that are predicted to open up by 2028 is 118,300.

A process analyst annual salary averages $73,233, which breaks down to $35.21 an hour. However, process analysts can earn anywhere from upwards of $49,000 to $108,000 a year. This means that the top-earning process analysts make $56,000 more than the lowest-earning ones.

Once you've become a process analyst, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a business operations analyst, business analyst-consultant, management analyst, and workforce management analyst.

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12 Process Analyst Resume Examples

Process Analyst Skills and Personality Traits

We calculated that 9% of Process Analysts are proficient in Process Improvement, Project Management, and Customer Service. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.

We break down the percentage of Process Analysts that have these skills listed on their resume here:

  • Process Improvement, 9%

    Provide analysis of and recommend operation and process improvements to a Chief of Naval Operations Division to increase their organization efficiency.

  • Project Management, 7%

    Developed operating principles to align project management office strategy with its business partners and real-time tracking capabilities for enterprise resource utilization.

  • Customer Service, 6%

    Gathered user requirements from Sprint Business Customer Service organization and translated business needs into concisely documented system requirements and design.

  • Continuous Improvement, 5%

    Communicate effectively with management and work closely with other departments* Recommend and drive continuous improvement through analysis and experience.

  • Sigma, 4%

    Trained business leaders on new Six Sigma Outside-In initiative and conducted beta project analysis.

  • Business Processes, 4%

    Analyzed and mapped HR business processes identifying automation or revision opportunities and served as project lead to implement solutions.

Choose From 10+ Customizable Process Analyst Resume templates

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Most process analysts list "process improvement," "project management," and "customer service" as skills on their resumes. We go into more details on the most important process analyst responsibilities here:

  • Analytical skills can be considered to be the most important personality trait for a process analyst to have. According to a process analyst resume, "management analysts must be able to interpret a wide range of information and use their findings to make proposals." Process analysts are able to use analytical skills in the following example we gathered from a resume: "relocate oracle's (micros retail) cwserenade erp system from ohio datacenter to disney world datacenter. "
  • While it may not be the most important skill, we found that many process analyst duties rely on communication skills. This example from a process analyst explains why: "management analysts must be able to communicate clearly and precisely in both writing and speaking." This resume example is just one of many ways process analysts are able to utilize communication skills: "conducted tactical aspects of discovery, validation, documentation and communication of business processes on a daily basis. "
  • Process analysts are also known for interpersonal skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a process analyst resume: "management analysts must work with managers and other employees of the organizations where they provide consulting services" We also found this resume example that details how this skill is put to the test: "maintained excellent interpersonal relationships with the systems, training and subject matter expert groups and responded to requests for documentation needs. "
  • In order for certain process analyst responsibilities to be completed, the job requires the skill "problem-solving skills." According to a process analyst resume, "management analysts must be able to think creatively to solve clients’ problems" As an example, this snippet was taken directly from a resume about how this skill applies: "analyzed hr processes and distance learning programs for client; identified inefficiencies and provided solutions. "
  • Another common skill for a process analyst to be able to utilize is "time-management skills." Management analysts often work under tight deadlines and must use their time efficiently to complete projects on time. A process analyst demonstrated the need for this skill by putting this on their resume: "simplified reconciliation process for hr recruiters and reduced completion time. "
  • See the full list of process analyst skills.

    We've found that 66.1% of process analysts have earned a bachelor's degree. Furthermore, 13.1% earned their master's degrees before becoming a process analyst. While it's true that most process analysts have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight process analysts did not spend the extra money to attend college.

    Those process analysts who do attend college, typically earn either a business degree or a finance degree. Less commonly earned degrees for process analysts include a accounting degree or a computer science degree.

    When you're ready to become a process analyst, you might wonder which companies hire process analysts. According to our research through process analyst resumes, process analysts are mostly hired by Splunk, Citi, and UW Medicine. Now is a good time to apply as Splunk has 26 process analysts job openings, and there are 17 at Citi and 11 at UW Medicine.

    If you're interested in companies where process analysts make the most money, you'll want to apply for positions at Apple, Google, and First Republic Bank. We found that at Apple, the average process analyst salary is $129,713. Whereas at Google, process analysts earn roughly $117,852. And at First Republic Bank, they make an average salary of $110,763.

    View more details on process analyst salaries across the United States.

    We also looked into companies who hire process analysts from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Accenture, JPMorgan Chase & Co., and Goldman Sachs.

    The three companies that hire the most prestigious process analysts are:

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    What Business Operations Analysts Do

    A business operations analyst is a professional who identifies and solves issues related to the performance of the business operations. Together with the management and engineering departments, business operations analysts must analyze and review a vast amount of data to identify business opportunities. They must provide recommendations and updated policies so that they can improve the company's business performance. Business operations analysts are also required to create monthly reports and present them to upper management on their key findings and assessments.

    We looked at the average process analyst annual salary and compared it with the average of a business operations analyst. Generally speaking, business operations analysts receive $9,810 lower pay than process analysts per year.

    While their salaries may differ, one common ground between process analysts and business operations analysts are a few of the skills required in each craft. In both careers, employees bring forth skills like process improvement, project management, and customer service.

    There are some key differences in responsibilities as well. For example, a process analyst responsibilities require skills like "continuous improvement," "sql," "operational procedures," and "excellent interpersonal." Meanwhile a typical business operations analyst has skills in areas such as "provide management," "shared services," "business operations," and "operational efficiency." This difference in skills reveals how truly different these two careers really are.

    Business operations analysts really shine in the technology industry with an average salary of $69,138. Whereas process analysts tend to make the most money in the finance industry with an average salary of $93,338.

    The education levels that business operations analysts earn is a bit different than that of process analysts. In particular, business operations analysts are 1.7% more likely to graduate with a Master's Degree than a process analyst. Additionally, they're 0.2% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Business Analyst-Consultant?

    A business analyst-consultant is responsible for overseeing the project management and ensuring that the operations meet the agreed-upon project deliverables. Business analyst-consultants closely coordinate with the clients for their specifications and requirements, monitoring the resources and processes for the project completion, and aligning those to the clients' budget goals. A business analyst-consultant helps the development team on strategizing techniques for brand promotions with minimal costs with maximum quality and productivity. They should have excellent communication and organizational skills, especially on identifying business opportunities to drive revenues and increase profitability.

    The next role we're going to look at is the business analyst-consultant profession. Typically, this position earns a higher pay. In fact, they earn a $16,894 higher salary than process analysts per year.

    Not everything about these jobs is different. Take their skills, for example. Process analysts and business analyst-consultants both include similar skills like "process improvement," "project management," and "data analysis" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that process analyst responsibilities requires skills like "customer service," "continuous improvement," "sigma," and "business processes." But a business analyst-consultant might use skills, such as, "business process," "business analysts," "business analysis," and "data warehouse."

    On average, business analyst-consultants earn a higher salary than process analysts. There are industries that support higher salaries in each profession respectively. Interestingly enough, business analyst-consultants earn the most pay in the finance industry with an average salary of $105,940. Whereas, process analysts have higher paychecks in the finance industry where they earn an average of $93,338.

    In general, business analyst-consultants study at higher levels of education than process analysts. They're 7.6% more likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.

    How a Management Analyst Compares

    A management analyst is responsible for monitoring the efficiency and effectiveness of management operations, providing strategic advice and procedures to improve its services, and building excellent relationships with customers and business partners. Management analysts identify business opportunities that would help the business generate more revenues and meet long-term profitability goals. They develop techniques in maximizing productivity and optimization, recommending new systems, and upgrading existing processes. A management analyst must have excellent critical thinking and communication skills, especially when evaluating complex data and performance reports.

    The third profession we take a look at is management analyst. On an average scale, these workers bring in lower salaries than process analysts. In fact, they make a $3,429 lower salary per year.

    Using process analysts and management analysts resumes, we found that both professions have similar skills such as "process improvement," "project management," and "customer service," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from process analysts resumes, they are more likely to have skills like "continuous improvement," "lean six sigma," "visio," and "operational procedures." But a management analyst might have skills like "data collection," "dod," "patients," and "visualization."

    Additionally, management analysts earn a higher salary in the professional industry compared to other industries. In this industry, they receive an average salary of $95,934. Additionally, process analysts earn an average salary of $93,338 in the finance industry.

    Management analysts are known to earn similar educational levels when compared to process analysts. Additionally, they're 3.1% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.

    Description Of a Workforce Management Analyst

    A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

    The fourth career we look at typically earns lower pay than process analysts. On average, workforce management analysts earn a difference of $8,786 lower per year.

    While their salaries may vary, process analysts and workforce management analysts both use similar skills to perform their jobs. Resumes from both professions include skills like "process improvement," "data analysis," and "sharepoint. "

    Each job requires different skills like "project management," "customer service," "continuous improvement," and "sigma," which might show up on a process analyst resume. Whereas workforce management analyst might include skills like "call volume," "powerpoint," "schedule adherence," and "center management."

    Workforce management analysts earn a higher salary in the finance industry with an average of $68,779. Whereas, process analysts earn the highest salary in the finance industry.

    The average resume of workforce management analysts showed that they earn similar levels of education to process analysts. So much so that the likelihood of them earning a Master's Degree is 4.8% less. Additionally, they're less likely to earn a Doctoral Degree by 0.3%.

    What a Process Analyst Does FAQs

    How Much Does A Process Analyst Make?

    A process analyst makes $79,000 in a year, on average. However, this can range from $55,000 to almost $150,000 a year.

    The salary for business process analysts can vary significantly due to education, experience, specific job duties, and organizational structure. For example, an entry-level business process analyst whose role primarily involves assisting more senior employees will likely only make around $55,000 a year.

    Is Business Process Analyst A Good Career?

    Yes, business process analyst is a good career. Business process analysis is a growing field that offers significant opportunities for high pay, professional growth, and interesting work.

    What Makes A Good Process Analyst?

    What makes a good process analyst are strong analytical and organizational skills.

    A process analyst advises an organization on ways to improve its processes. They are focused on optimization. Therefore, a good process analyst must be a strong critical thinker with superior analytical skills.

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