Administrative Assistant
Process assistant job in Columbus, OH
We are seeking a detail-oriented and organized Administrative Assistant to support our trade association on a part-time basis. The ideal candidate will possess excellent organizational skills, strong communication abilities, and the capability to handle multiple tasks while maintaining high standards of accuracy and professionalism.
About OCTC
The Ohio Chemistry Technology Council (OCTC) is a non-profit organization representing Ohio's chemical manufacturing industry. OCTC exists to represent the chemistry industry in the public policy arena in Ohio, to advance understanding of the contributions of chemistry to our modern lifestyle, and to promote the highest standards of environmental, health, safety and security performance. OCTC also operates an education foundation that promotes STEM education in Ohio's schools.
Key Responsibilities
Provide administrative support to association leadership and staff
Manage correspondence and scheduling tasks
Maintain member databases and records
Assist with meeting and event coordination
Process and organize documents and files
Handle basic bookkeeping tasks
Required Qualifications
High school diploma
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong organizational and time management skills
Excellent written and verbal communication abilities
Detail-oriented with strong accuracy in work product
Professional demeanor and customer service orientation
Ability to lift up to 25 pounds occasionally
Must have reliable transportation for local travel to support events and office needs
Preferred Qualifications
Associate's degree or higher
Prior experience in administrative support
Previous experience in association management or nonprofit sector
Experience with database management and/or CRMs
Bookkeeping experience
Position Details
$18-24/hour, commensurate with experience
Part-time position (Avg. 20 hours per week)
Free on-site parking
Offices located in downtown Columbus
Some evening/weekend work required
Flexible scheduling available
Hybrid work environment possible after on-site onboarding period
How to Apply
Please submit resume and cover letter to ********************** by no later than November 14, 2025 for consideration.
Site Administrative Assistant
Process assistant job in Jeffersonville, OH
We are currently looking for a Site Administrative Assistant for our client in the Jeffersonville, OH area. Job requirements / duties are listed below:
Key Project Requirements:
5+ years of experience in an Administrative Assistant capacity, with a proven track record of providing high-level administrative support. Construction experience preferred.
Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
Excellent communication skills, with the ability to interact effectively with team members and stakeholders at all levels.
Job Summary:
Seeking a highly organized and detail-oriented Administrative Assistant to join our team at a construction site near Jeffersonville, OH. This contract position offers a dynamic and fast-paced environment, where the Administrative Assistant will provide essential support to the Project Manager and the on-site team. The ideal candidate will demonstrate exceptional organizational and communication skills, the ability to manage multiple priorities simultaneously, and a strong commitment to maintaining accuracy and confidentiality. The role requires a proactive, problem-solving mindset and the ability to thrive under pressure while contributing to the overall success of the project.
Essential Duties and Responsibilities
Provide high level administrative support, such as preparing reports and memorandums, and answering phone calls.
Manage and maintain schedules, appointments and travel arrangements, when needed.
Prepare expense reports when requested.
Handle confidential information, requiring extreme discretion at all times.
File and retrieve documents and reference materials.
Conduct research, assemble and analyze data to prepare reports and documents.
Monitor, respond to and distribute incoming communications.
Arrange and coordinate meetings and events.
Occasional errands involving the use of a vehicle may be requested from time to time.
Job Requirements:
Proficient computer skills and in-depth knowledge of relevant software such as MS Office and Outlook.
Ability to type a minimum of 50 words per minute.
Ability to learn and use new software programs as systems are upgraded.
Exceptional communication skills required with all levels of personnel.
Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, and take direction with minimum supervision.
Ability to pivot, responding to quick changing situations.
Occasional overtime may be necessary, often at short notice, when required.
Excellent command of English language, to include grammar and correspondence composition.
Physical Requirements:
Ability to reach, climb, and stoop and lifting up to 10 pounds, if needed.
Prolonged periods of walking and sitting.
Education / Experience:
High School diploma required.
Associate degree or equivalent from a two-year college or technical school, or 4+ years related experience and/or training, or a combination of experience and/or education.
5+ years experience in an Administrative Assistant capacity required.
All interested candidates should send an MSWord resume to rgaliczynski@blackrockres.com
Operations Assistant (Remote)
Remote process assistant job
Flyte is redefining the experience of private aviation. We combine sleek, high-touch service with modern tools to deliver seamless flights for high-net-worth clients across the country.
As our Flight Operations Assistant, you'll be working for the Head of Operations of our day-to-day flight activity. You'll support our brokers, operators, and clients by managing the details that ensure each trip is booked cleanly, scheduled correctly, and executed flawlessly.
This is a client-facing, high-responsibility support role built for someone who thrives in a fast-paced environment, has incredible attention to detail, and knows how to stay calm when things move fast.
If you've worked in executive support, hospitality, client services, or private travel, and want to play a key part in building a top-tier charter brand… This is your role.
What You'll Do:
Send, manage, and follow up on contract and payment for bookings
Schedule flights on Avinode and track flights in coordination with brokers and operators via SMS & E-mail
Be the main point of contact for clients on the day of their flight
Monitor day-of changes and ensure clients stay informed and supported
Handle back-end coordination so our brokers can focus on selling
Flag issues, delays, or changes and step in to resolve before they become problems
Assist with post-flight follow-up and client experience insights
Finishing touches of the in-flight experience (from coordinating any in-flight catering from our clients' favorite restaurants to sourcing their favorite champagne for the ride).
What We Offer:
Competitive salary: $75,000-$150,000
Fully remote role (NYC Metro preferred for occasional in-person meets)
A front-row seat to the inner workings of a fast-growing private aviation startup
Direct access to founders and brokers-you won't be siloed
Clear lane for career growth as Flyte expands
Flexibility and autonomy within a clear structure
You MUST Have:
2+ years of experience in admin, operations, executive assistance, or client services
1+ years of Private Aviation industry experience
A calm, confident communication style, especially with high-end clientele
Precision and attention to detail in scheduling, tracking, and follow-through
Tech-savvy with tools like DocuSign, Google Calendar, and Slack
Comfort working in a remote, fast-paced startup environment
Bonus: Exposure to the world of private aviation, hospitality, or luxury services
NYC Metro preferred (but not required)
Compensation:
Contractor role: $75,000-$150,000 salary
Administrative Assistant
Process assistant job in Columbus, OH
The Administrative Assistant provides comprehensive administrative and organizational support to ensure the efficient operation of departmental activities within a global automotive organization located in Raymond, OH. The ideal candidate will be detail-oriented, proactive, and able to manage multiple priorities in a fast-paced, professional environment.
Key Responsibilities:
Perform a variety of administrative and clerical duties to support assigned department(s).
Plan and coordinate meetings, conferences, and other departmental events, including preparation of documents and materials.
Collect, compile, and maintain records, documentation, and files in an organized and easily retrievable manner.
Gather data and prepare standard and custom reports to support business decision-making.
Draft, edit, and proofread correspondence, presentations, and other communications.
Provide support for department-specific tasks as required by specialty area.
Coordinate basic procurement, expense tracking, or task management activities as needed.
Communicate effectively across teams and departments while maintaining a high level of professionalism and confidentiality.
Required Qualifications:
1 - 5 years of on-the-job administrative experience.
Completion of a vocational training program may be substituted for 1 year of required experience and High School Diploma or GED required.
Proven ability to manage multiple priorities and deadlines effectively.
Strong problem-solving skills, organizational and documentation management skills.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Demonstrated attention to detail and accuracy in all work.
Preferred Qualifications:
Intermediate skills in Microsoft Excel, SharePoint, and/or SAP (Ariba).
Experience in a corporate or manufacturing environment, ideally within the automotive industry.
Work Environment:
This role requires an onsite presence in Raymond, OH, with a minimum of 80% onsite work and up to 20% remote flexibility.
Schedule may adjust based on business needs or project requirements.
Location: Raymond, OH
Type: Contract
Duration: 12+ months, with possibility of extension
No 3rd party agencies or C2C
Tax Processing Associates & Specialists
Remote process assistant job
This position performs a wide range of sales and use tax (SUT) compliance functions in a team-based, collaborative environment. Understand various business entities (retail, service, manufacturing, leasing, etc.) and the related SUT compliance details involved. Accountable for the accuracy, integrity, and timely filing of the client's returns and payments. Responsible for building and maintaining client relationships by acting as the dedicated specialist.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Prepare Clients' sales and use tax returns for the time sensitive SUT compliance cycle. This will include:
Communicate frequently with Client contacts via phone and e-mail
Review Client tax data for accuracy, investigate questionable data and take corrective action when necessary
Properly format and import monthly tax data to Vertex Indirect Tax Returns software
Review and reconcile SUT returns using established best practices
Confirm Client approvals and process and requested revisions
Collaborate with other staff to complete the submissions returns and payments
Timely initiate electronic filings and payments
Prepare and maintain monthly client tax compliance reports
Track and respond to notices from taxing jurisdictions, ensuring proper documentation and timely resolution
Prepare and submit sales tax registrations on behalf of clients
Reconcile bank activity for assigned clients
Exercise significant and independent professional judgment to resolve more complex tax reporting problems
Participate in new client implementations and successfully transition clients to other staff members with appropriate training
Assist with special projects and new hire training.
Lead or participate in projects or other duties to support the business
Ability to accommodate additional hours as needed during the monthly peak processing period, which is between the 5th and the 20th of each month
Returns volume supported expanding to approximate 600 returns per month within (6) months with moderate to complex client complexity
Assist with new client onboarding
Assist with new hire training
Work independently after (3) months
Participates in projects and performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
N/A
KNOWLEDGE, SKILLS AND ABILITIES:
Specific knowledge of multi-state tax preparing software and preparation of monthly SUT returns
Proficient in Microsoft Outlook, Word and Excel
Excellent oral and written communication skills and interpersonal skills
Must be detailed oriented and have strong organizational skills
Must be a self-starter, able to operate under minimum supervision
Demonstrate customer focused mentality, and be a team player
Must be able to adhere to tight monthly deadlines, with strong time management and organizational skills
Strong diplomacy skills are required
Ability to develop and apply professional concepts to resolve issues with moderate to significant scope.
Exercise independent judgement on new projects or assignments.
Possess strong interpersonal skills to build productive internal/external working relationships.
EDUCATION AND TRAINING:
Bachelor's degree in accounting, finance or similar required.
Six (6) plus years of sales & use tax compliance experience.
Or equivalent combination of education and/or experience.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Pay Transparency Statement:
US Base Salary Range: $56,900.00 - $74,000.00
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements
.
Auto-ApplySpecimen Processor
Remote process assistant job
Job Title: Specimen Processor, Central Laboratory Services Reports To: Specimen Processor Lead Remote Position: Onsite required, Full-time
Frontage Laboratories Inc. is an award winning, full-service, CRO/Contract Research Organization operating over 25 state-of-the-art laboratories across the US, Canada and China. Our core competencies include drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials.
Responsibilities:
Specimen accessioning, sorting, triaging, and specimen storage
Specimen processing including PBMC isolation, cell free DNA isolation, aliquot, etc.
Creation and maintenance of Specimen and Biorepository-related SOP
Trouble shooting and specimen-related issue reconciliation
Other duties as assigned
Requirements:
Has a High School Diploma or higher
Experience working with laboratory specimens
Has excellent communication skills
High level of accountability with self and others
Hands-on approach with a desire to teach others
Track record of challenging the status quo
Team and action-oriented
Problem-solving
Priority setting
Salary and Benefits:
Frontage Laboratories offers a competitive compensation and benefits package including health and dental insurance, a 401(k) plan, disability insurance, and life insurance.
Frontage Laboratories Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Auto-ApplyHospital Portal Processor (Remote)
Remote process assistant job
Job Description
Join the Team at Concierge Home Care - Where Care Changes Lives!
At Concierge Home Care, we believe in the power of home health care to change lives-for patients and team members alike. Our mission,
“Caring for people who care for people,”
is the foundation of who we are and what we do. Guided by our values-Integrity, Caring, Quality, Service, Innovation, and Team-we are committed to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes.
Since opening our doors in 2015, Concierge Home Care has grown to serve more than 57 counties across Florida, creating incredible opportunities for professional development and career advancement.
Location
This position is remote, but you must live within 30 minutes of one of our Florida branch locations.
Position Details
Location: Remote (Florida residents only)
Schedule: Tuesday-Saturday | 8:30 AM - 5:00 PM
Compensation: $21-$23/hour, based on experience
Your Role as an Intake Portal Processor
As an Intake Portal Processor, you play a vital role as the first step in the patient care process. You will manage incoming referrals, ensure documentation is complete and accurate, and collaborate closely with internal teams and referral partners to provide a smooth, efficient experience for patients entering our care.
Key Responsibilities
Referral Processing
Receive, review, and process incoming patient referrals from hospital portals, including Aiden, navi Health, CarePort, and Mayo, as well as other referral sources.
Coordinate directly with case managers and discharge planners to obtain missing information and facilitate timely referral processing.
Information Management
Enter and maintain accurate patient demographic, insurance, and clinical details within the EMR system and other software platforms.
Provider Communication
Communicate with referring providers to confirm documentation completeness and address discrepancies.
Documentation
Compile, organize, and maintain confidential patient referral records while ensuring accuracy and compliance.
Compliance
Follow all HIPAA regulations and privacy standards to protect patient information.
Administrative Support
Assist with administrative tasks such as answering phones, managing patient inquiries, and supporting intake workflows.
Qualifications
Required
Minimum 1 year of recent experience with:
Medical referral processing
Navigating EMR systems
Working within hospital portals (Aiden, navi Health, CarePort, Mayo) or similar
Insurance verification and eligibility processing
Access to a quiet, HIPAA-compliant home workspace
Must reside in Florida
Strong organizational, communication, and customer service skills
Ability to multitask, prioritize effectively, and manage time-sensitive tasks
High attention to detail and accuracy
Preferred
Clinical background (LPN, MA, CNA, etc.)
Familiarity with multiple EMR platforms
Experience with high-volume referral systems
Why Choose Concierge Home Care?
We provide every team member with the tools, support, and encouragement needed to grow and succeed-whether you're new to home health or advancing your career.
We Offer:
Professional Development: Ongoing education, mentorship, and advancement pathways
PTO: Three weeks of Paid Time Off; increases to four weeks after five years
Bonuses: Quarterly performance-based bonuses
401(k): Retirement planning options
Comprehensive Benefits: Medical, dental, vision, HSA, EAP, legal assistance, pet insurance, and more
Mileage reimbursement or company vehicle (depending on role and policy)
Data plan reimbursement
Take the First Step
Join Concierge Home Care and make a meaningful impact! Apply today to start a rewarding career where care truly changes lives.
**************************************
Tuesday-Saturday, 8:30 AM - 5:00 PM
DC Processor 2nd Shift
Process assistant job in Columbus, OH
General Summary: A DC Processor is an important part of the supply chain team, assisting with the flow of product at various times during the distribution process. The Processor is responsible for the accurate, efficient, & safe handling of merchandise during receiving, order processing, and/or shipping. Routine duties performed by the DC Processor are done so with the assistance of the Warehouse Management System (WMS). This role may require standing for extended periods, lifting up to 50lbs and working in a non-climate-controlled environment.
Essential Duties & Responsibilities:
* Empty, fill, sort, & organize product according to the appropriate operating procedures/requirements, paying close attention to vendor name, purchase order, UPC, and/or destination
* Perform one or more functions within the order fulfillment process within HighJump and/or AS400
* Maintains inventory controls & accuracy by systemically/physically receiving and/or locating product within the distribution center
* Inspect, classify, & report product defects and damages to the appropriate associate to ensure inventory accuracy and quality
* Lift, stack, & transport cartons onto pallets, carts, & conveyors manually using proper lifting & operating procedures
* Responsible for the proper handling & safe use of all Company owned property, tools, & equipment, including PPE, power/voice equipment, etc.
* Maintains a clean, orderly, & safe work environment
* Conducts duties in compliance with OSHA safety standards & location specific policies, paying special attention to pedestrian/equipment traffic.
* Promote safety at all times & report violations to the appropriate leader
* Communicates problems/concerns to the appropriate DC Lead, Supervisor, and/or Operations Area Manager.
* Cross-train to perform one or more functions within multiple departments to assist within other areas based on the needs of the department, facility, & Company
* Ability to maintain a flexible schedule to support workload requirements
* Other duties as instructed by leadership, including various duties performed within DC Material Handler and/or DC Processor roles, which the associate is trained and skilled to perform
* Must flex to other departments, as needed
Required Skills:
* Excellent hand-eye coordination skills
* Ability to read, recognize, & follow applicable numbers/directives (verbal/written), including safety rules, operating instructions, racking locations, & procedural documents
* Able to follow policies & procedures that are written/verbally provided.
* Understand basic math skills to ensure inventory & order processing accuracy (Count, add, subtract, etc. numbers)
* Ability to perform duties independently, & as part of a team, with minimal supervision or guidance
* Frequent bending, lifting, walking, pushing, pulling of freight, standing for long periods of time & sometimes working in extreme temperatures
* Lift & stack cartons onto pallets and conveyors using proper lifting & operating procedures
* Safely utilize manually operated equipment (i.e. pallet jack, rolling conveyor, pick cart, totes, hand truck) to transport cartons or other items by means of pushing, pulling, lifting, or carrying
Experience:
* 1+ years of warehouse, distribution, logistics, or fulfillment experience helpful but not required
Preferred Qualifications:
* Experience working within an automated conveyor-based operation
* Experience with computer/barcode driven inventory management systems
* Prior knowledge of WMS functions
* Skilled using a RF scanner
Education:
High School diploma or equivalent
Process Improvement Associate I
Process assistant job in Columbus, OH
Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As a Process Improvement Associate I within JPMorganChase, you will contribute to enhancing operational efficiency and driving business transformation. You will collaborate with senior leaders to map, simplify, and document processes, reducing manual touch points and enhancing operational efficiency. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will leverage your foundational knowledge and innovative mindset to support process improvement initiatives across various departments. Your ability to collaborate with teams, analyze data, and communicate effectively will be crucial in achieving our organizational objectives.
Job responsibilities
Collaborate with project teams to support process improvement and organizational change initiatives
Assist in project planning and execution, including defining scope, goals, and deliverables
Analyze key business processes and data to identify areas for improvement and automation.
Contribute to the development of process maps, workflows, and documentation
Partner with project team members to Support cross-functional collaboration to achieve common goals
Work with Process Improvement Managers and Program Managers to craft and deliver a compelling narratives to influence action on key business decisions and major change initiatives.
Engage in continuous learning and skill development
Required qualifications, capabilities, and skills
Undergraduate degree in a related field such as Business, Engineering or Data Science
Developed proficiency in process improvement, data analytics or project management
Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
Strong analytical and problem-solving abilities, including data mining and analysis
Effective communication skills, both written and verbal.
Proficient in relationship building, with experience in supporting diverse teams with varied experiences, skills, and backgrounds.
Innovative mindset with a willingness to experiment and adapt
Preferred qualifications, capabilities, and skills
Familiarity with digital process tools and AI systems.
Exposure to data analytics, visualization tools, with working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx
Understanding of agile methodologies and change management principles.
Interest in continuous improvement and operational excellence.
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
Auto-ApplySenior Process Associate for US institutional Retirement Contact Centre
Remote process assistant job
Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Process Associate for US institutional Retirement Contact Centre
In this role, you will be responsible for talking to customer and helping them with queries related to retirement, benefits which typically includes the following responsibilities.
Responsibilities
· Handling customer queries regarding their benefits via phone - Requires to take at least ~ 40 - 60 calls in a day
· Demonstrate a solid understanding of various retirement plans such as 401(k), 403(b), 457, and stay updated on relevant regulations affecting the retirement business
· Respond to participant inquiries via phone (Primally) and chat regarding their retirement plans, including plan details, investment options, contributions, distributions, and rollovers.
· Assist participants with account maintenance, beneficiary updates, and plan enrollments. Ensure all transactions comply with plan provisions and regulatory requirements.
· Provide participants with information on plan features, benefits, and investment options. Help them understand their statements and the impact of their investment choices.
· Identify and resolve participant issues in a timely and efficient manner. Escalate complex cases to senior team members or supervisors as necessary.
· Assist plan sponsors with the administration of their retirement plans, including tasks such as contribution calculation, non-standard trading, participant financial activity, and other complex record-keeping functions
· Ensure that retirement plans adhere to all regulatory requirements, including IRS regulations, ERISA guidelines, and plan documents.
· Address participant inquiries regarding contribution limits, eligibility requirements, and retirement planning resources
· Assist with investment management activities, such as fund transfers, rebalancing, and implementing investment changes.
· Communicate with plan participants, and other stakeholders to address inquiries, resolve issues, and provide updates as needed.
· Maintain positive relationships with clients and ensure high levels of satisfaction with services provided
Qualifications we seek in you!
Minimum Qualifications
· Relevant retirement call center experience
· Minimum internet connectivity of 25MBPS+ and a quiet workspace free of distractions for call center Work from Home Role
· Flexibility to work shifts assigned by business based on call center hours of business operation.
Preferred Qualifications/ Skills
· Any Graduate
· Ability to be flexible and adapt to constantly changing priorities
· Proficiency in retirement plan record-keeping systems and Microsoft Office applications.
· Strong understanding of retirement plans, IRS regulations, and ERISA requirements.
· Microsoft Office proficiency, especially Excel
· Quality Lean/Process Improvement knowledge
· Ability to work under pressure in a dynamic environment
· Thirst for learning! Analytical thinking and ability to learn fast
· Ability to be pro-active and to think “creatively”
· Cultural Awareness in a diverse and international environment
Why join Genpact?
· Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
· Make an impact - Drive change for global enterprises and solve business challenges that matter
· Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
· Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
· Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up.
Let's build tomorrow together.
The approximate annual base compensation range for this position is $22.00 to $24.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity
Work-from-Anywhere Roles - “Los Angeles California-based candidates are not eligible for this role”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Auto-ApplyMortgage Loan Sales
Process assistant job in Columbus, OH
Primary Office Location:250 East Broad Street Suite 1720. Columbus, Ohio. 43215.Join our team. Make a difference - for us and for your future.
Mortgage Banking Consultant
Business Unit: Mortgage Administration
Reports to: Varies based on assignment
Position Overview:
This position is primarily responsible for originating residential mortgage loans through internal and external referral sources. Responsible for building and maintaining strong internal and external referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives and sales activities. ( Cross Sell Initiatives, External Sales Activities, Customer Satisfaction Results, and Loan Quality.) Responsible for meeting or exceeding personal production and strategic activity goals.
Primary Responsibilities:
Builds relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals.
Counsels customers on lending options and solutions to meet their needs.
Supports and facilitates key banking partnerships.
Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance related expectations.
Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner. Assists with recruiting and hiring of support team members as needed.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
MS PowerPoint - Basic Level
BS or BA degree preferred.
Must possess a Nationwide Mortgage Licensing System and Registry identifier. Experience with Easylender, Uni-form and Genesis.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
Auto-ApplyProcess Improvement Associate II
Process assistant job in Columbus, OH
JobID: 210674304 JobSchedule: Full time JobShift: Day : Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs. Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement. Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions. You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.
Job responsibilities
* Support development and implementation of a training program that will teach clients how to use process and task mining tools combined with AI to analyze processes and implement improvements
* Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
* Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.
* Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
* Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
* Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
* Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
* Take ownership of tasks and manage most elements of an entire workstream.
Required qualifications, capabilities, and skills
* Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting.
* Ability to build and implement training
* Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
* Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
* Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
* Experienced in creating presentations, both written and verbal, tailored for senior audiences.
Preferred qualifications, capabilities, and skills
* Experience in using process & task mining, data visualization, and cloud based data tools such as: Signavio, Alteryx, SQL, Python, SA, WalkMe, KYP.AI, Snowflake, Spark, AWS
* Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
* Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.
* Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
* Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.
* Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
* Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
Auto-ApplyRegistration/Disclosure Processor
Process assistant job in Columbus, OH
The Registration/Disclosure Desk Processor is responsible to monitor the overall registration/disclosure process from start to finish, while also providing accurate and appropriate disclosures to customers within the allotted amount of time while ensuring Northwest policies and procedures and Regulatory requirements are met.
Essential Functions
Ensure compliance with Northwest policies and procedures, Federal/State regulations, Government Sponsored Entities (GSEs), Agencies (FHA; VA; USDA), third party investors, and vendors
Maximize all technology tools available
Ensure total data/document integrity
Monitor Optimal Blue or Pricing Automation for lock requests
Confirm or Send eConsent for all registered loans once loan is available for disclosure
Monitor Encompass pipelines for all mortgage channels for timely disclosure preparation and delivery to borrowers, and to ensure compliance and avoid monetary implications
Ensure delivery of disclosures for those borrowers who do not agree to electronically receive loan documents; using mail service approved by Northwest to ensure delivery within the required timeframe
Retrieve documents once eConsent/eDisclosures have been electronically signed and returned, as applicable
Order flood zone determinations and deliver required disclosures as needed.
Process change of circumstance requests and re-disclosures
Input NCDD information and upload forms, as applicable
Avoid departmental non-payroll costs by disclosing accurate costs on all Loan Estimates
Recommend improvements to procedures, and service/delivery enhancements
Monitor GFE and APR Variances pipeline and work with team to avoid unnecessary costs
Submit appraisals to underwriting for review and deliver to borrower(s), as applicable
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
High School Diploma or equivalent required
Associate's or Bachelor's Degree preferred
2 - 6 years experience in the Mortgage Industry or Real Estate field preferred
2 - 6 years customer service experience and administrative experience preferred
Knowledge of Regulatory Guidelines, proven organizational skills and a team player
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyLoan Services Specialist
Remote process assistant job
Full-time Description
The ideal candidate will be able to work in Willmar, MN or our Sioux Falls, SD office. Will consider a remote work arrangement. Entry level starting wage range is $19 - $23/hr, negotiable with experience.
Responsible for a variety of duties and tasks relating to servicing of loans. This is an operations position that also includes contact with the customer.
Primary Duties & Responsibilities (90%):
Board a variety of new loans to the system and fund proceeds to respective GL's
Set up automatic payments, ACH and overdraft protection
Pay PMI, taxes, insurance as needed.
Releasing collateral upon repayment etc.
Credit reporting and dispute resolution, Year-end Tax Reporting
Loan Control Balancing and other GL Reconciliations
Monitoring daily loan transactions & exceptions using various IQ reports
Timely and accurate responses to customer and employee questions and requests
Monthly SBA payment reporting and FSA/USDA semi-annual balance reporting
Servicing of participated and purchased loans
Assist tellers/RM's with loan payment applications
Correspond with sub-servicer when customer issues arise
Subservicing branch payments and new loan wires
Gather documents for audits as requested
Set up and monitor ticklers
Provide payoff statements
Assist SAT with coding and tracking of troubled loans and 1099 C Preparation
MLA and SCRA determinations, coding and tracking
Secondary Duties & Responsibilities (10%):
Employee Owners help Heritage be successful in any way possible, never saying, “That's not my job.”
Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
Responsible for security as it applies to this position.
Responsible for compliance with laws and regulations applicable to this position.
Responsible for performing professional and accurate service.
Performs other tasks, as assigned.
Bank Standards:
Mission - Helping People Succeed Financially
Ethics - We always do the right thing at work and in our personal lives.
Solution - We bring solutions to challenges and are always looking for ways to be better.
Ownership - We are accountable in our roles and accept responsibility for our mistakes.
Positivity - We bring positive energy and enthusiasm to everything we do.
Disclaimer:
The statements contained in this describe the general nature and level of work being performed by the person accepting this role. “Secondary Duties and Responsibilities” are considered incidental or secondary to the overall purpose of the job. This job description does not state or imply the only duties and responsibilities assigned to this job. Employees holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Requirements
Education:
2-year degree in related field
Working knowledge of mortgage loan documentation terminology and methodology
Experience:
Requires education, expertise, and competence to complete the assignment in accordance with Federal Regulations.
Intermediate knowledge of title policies and related loan regulations such as RESPA, HMDA, and other bank lending policies
CSI Core experience a plus
REAL ESTATE Loan Service Representative - Remote - USA) $20-25 p/hr FULL TIME
Remote process assistant job
Job Description: REAL ESTATE LOAN Customer Service Representative DO NOT APPLY IF YOU DO NOT HAVE SPECIFICALLY, REAL ESTATE LOAN SERVICE EXPERIENCE Company: Trophy Point Investment GroupPosition: REAL ESTATE LOAN Service Representative - Loan ServicesLocation: Remote (USA ONLY) Status Type: Full time 40 hours p/week ContractorCompensation: USA Contractor $20-25 p/hr Website: ******************************
Job Summary:Trophy Point is seeking a dedicated and detail-oriented REAL ESTATE LOAN Service Representative to join our team. This role is integral in managing inbound communication related to our loan services. The ideal candidate will have excellent communication skills, a strong understanding of loan products, and the ability to provide exceptional service to clients and prospective customers. This position offers an opportunity to engage with clients, answer inquiries, and resolve issues regarding loan products, applications, and processes.
Key Responsibilities:
Manage Inbound Communications: Answer phone calls, emails, and other forms of communication related to Trophy Point's loan services.
Provide Accurate Information: Address inquiries from clients and prospective customers regarding loan products, terms, conditions, and application procedures.
Assist with Loan Applications: Guide clients through the loan application process, explaining necessary documentation and next steps.
Problem Solving: Assist clients with any issues or concerns regarding their loan accounts, payments, and transactions.
Follow Up on Customer Inquiries: Ensure timely and effective follow-up on customer requests and questions.
Document Client Interactions: Accurately record customer inquiries, issues, and resolutions in the company's CRM system.
Collaborate with Loan Officers and Teams: Work closely with the loan services team to provide seamless customer service and escalate any complex issues.
Maintain Product Knowledge: Stay up-to-date with the latest loan products, policies, and industry regulations.
Adhere to Compliance Standards: Ensure all client interactions and services comply with company policies and regulatory requirements.
Qualifications:
Experience: Minimum of 1-2 years of loan service experience, preferably in loan services, banking, or financial services.
Communication Skills: Strong verbal and written communication skills with the ability to explain complex loan terms and processes clearly.
Technical Skills: Proficiency in Microsoft Office, CRM software, and phone systems.
Problem Solving: Ability to handle customer concerns and resolve them efficiently.
Attention to Detail: Meticulous in managing and recording customer inquiries and interactions.
Customer-Centric: A passion for delivering excellent service and helping clients achieve their financial goals.
Additional Skills:
Familiarity with loan products (home loans, personal loans, etc.) is a plus.
Ability to work independently and as part of a team in a fast-paced environment.
Multitasking and organizational skills to manage various communication channels simultaneously.
Bilingual candidates are encouraged to apply.
Why Join Trophy Point:
Be part of a premier private direct lender with a strong reputation in the real estate industry.
Work with a dedicated and passionate team committed to excellence and integrity.
Enjoy the flexibility and convenience of a remote working environment.
Contribute to the successful completion of real estate investment projects and the effective management of draw disbursements.
About Us: Trophy Point is a premier private direct lender providing flexible financing solutions for real estate professionals. Founded by West Point graduates, we uphold the highest standards of integrity and service.
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Processor - First Legal - REMOTE
Remote process assistant job
Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
PURPOSE:
The Processor - First Legal in the NY Foreclosure Department is responsible for filing pleadings such as Affirmations/Motions/Stipulations of Discontinuances, Summons and Complaint, Certificate of Merit, RJI, Step 2 Filings, and other pleadings as assigned. The processor will also correspond with clients, courts, attorneys, and venders related to the specified pleadings.
DUTIES & RESPONSIBILITIES:
Receive filing requests in the client system, email, and by phone
Add the request to workload reports, and populate proper fields in the firm's case management system as well as the client's case management system
Follow-up on any outstanding or aged requests
Self-manage daily workloads and ensure completion of tasks in a timely manner
Potential to receive client, borrower, court, and prior counsel calls regarding specific pleadings
Ensure all pleadings prepared are parallel with client requirements
Provide excellent customer service
Other duties as assigned
JOB REQUIREMENTS:
Bachelor's Degree Preferred
Minimum 1 year of foreclosure experience
Ability to perform computer functions and to operate basic office equipment.
Basic knowledge of Microsoft Office (including Microsoft Excel) preferred, prior experience in foreclosure processing client systems preferred, previous law firm or loan processing experience preferred.
This position will be fully remote.
GENERAL COMPETENCY FACTORS:
Demonstrates strong written and verbal communication skills. Effectively communicates with all clients (via client systems, e-mail and phone).
Provides exceptional customer service to internal and external customers.
Identifies and resolves problems in a timely manner.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm's vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Excellent problem solving and organizational skills.
Must be a team player and willing to help others in their department whenever necessary.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.
In addition to remote work for most positions, we offer a comprehensive benefit program including:
Medical, Dental and Vision Plans with Prescription coverage
Company Paid Life and Disability Insurance plans
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth
And so much more!
Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
#zr
Auto-ApplyConsumer Loan Servicing Specialist
Process assistant job in Columbus, OH
We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we've been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business.
About the role:
The Consumer Loan Servicing Specialist position is a global operations role responsible for providing administrative, internal, and external client service support for our Consumer Loan Servicing department.
What you'll do:
* Carry out administration, maintenance, monitoring, and oversight of various consumer loan products including but not limited to residential mortgages and home equity loans.
* Maintain knowledge of mortgage loan quality control items such as lien position, insurance, refinancing, and bankruptcy, and maintain responsibility for review and administrative maintenance of such as well as verifying proper setup on in-house operating systems.
* Onboarding and booking of portfolio consumer loans to the core banking system, processing of payments and payoffs, performing research and issue resolution, while maintaining high standards of customer service.
* Execute escrow disbursements and escrow analysis associated with taxes and insurance; meeting deadlines and correcting shortages and overages as needed.
* Monitor various reports including but not limited to reports regarding PMI, MIP, automatic payment rejections and delinquencies for tracking, adjustments, and quality control.
* Maintain administration and execution of functions and control items related to Freddie Mac loans, including but not limited to the Bank's annual certification, administration of payoffs, foreclosures, funding, report monitoring.
* Execute various loan processing tasks necessary for maintaining quality control and compliance with industry laws and regulations as well as CFBank internal policies, also maintaining proper documentation and tracking tools, such as Excel spreadsheets, for monitoring and reporting as needed.
* Comply with internal security policies and procedures and maintain customer confidentiality at all times.
* Adhere to all regulations, policies, and record keeping requirements. Complete all required training related to bank regulations and policies.
What We Offer:
* Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.
* Professional development opportunities including educational/training opportunities
* "Accelerated" 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3-year vesting
* Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)
* Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources
* One of the most collaborative environments you'll find, with a team of hard-working mutually invested professionals who are excited about shared success
Loan Servicing Representative (Remote $18.25/Hour + Monthly Bonus)
Remote process assistant job
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:
Minimize losses by assisting with recovery efforts on accounts that are 5 to 80 days delinquent. Help customers with general inquiries such as daily interest accrual, payment schedules, and due date change requests. Utilize auto-dialing and manual calling strategies to connect with customers and arrange payment solutions.
Job Duties:
Contact customers via phone to collect overdue payments, discuss payment arrangements, and answer inquiries regarding account status, payment options, or collection actions.
Ensure appropriate documentation of all customer interactions and account activities using collection software and systems.
Review delinquent accounts to determine appropriate collection strategies, identify at-risk accounts, and escalate complex cases or disputes to senior staff or management as necessary.
Monitor payment trends, proactively engage with customers showing signs of financial difficulty.
Work to reduce delinquency while achieving individual and departmental performance goals such as collection targets and resolution rates.
Collaborate with internal teams, including legal and customer service, to resolve issues and support best practices across the department.
Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.
Education and Work Experience:
Education: High school diploma or equivalent
Work Experience: 0-3 years relevant work experience
Previous experience in collections, customer service, or a related field, with a demonstrated ability to manage delinquent accounts effectively.
Strong negotiation skills with the ability to reach mutually beneficial payment agreements with customers.
Advanced knowledge of collections processes, payment systems, and applicable laws and regulations related to collections.
Excellent verbal and written communication skills, with the ability to clearly and professionally communicate with customers.
Strong organizational skills, with the ability to manage a large portfolio of accounts and prioritize tasks effectively.
Proficiency with collection software and systems, as well as basic office software such as MS Office.
Ability to handle difficult or complex customer situations with professionalism, empathy, and problem-solving skills.
Ability to work independently, with minimal supervision, while also being a collaborative team member.
Strong attention to detail and the ability to document and track account status accurately.
Goal-oriented, with a focus on meeting or exceeding individual and team performance targets.
Ability to maintain composure in high-pressure situations and resolve customer disputes or complaints efficiently.
#LI-Remote
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
18.25 USD-$22.00
Auto-ApplyCommercial Loan Servicing Specialist
Process assistant job in Columbus, OH
Title: Commercial Loan Servicing Specialist
Reports to: Director of Commercial Credit
Supervises: None
Status: Non-Exempt
Objective
The Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle.
Duties and Responsibilities
Administers new loan origination and transfer of servicer boarding records to the core system
Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities
Collaborates with third-party loan servicers to ensure timely and accurate portfolio management
Processes loan payments, advances, and payoffs in accordance with established procedures
Monitors loan covenants, insurance coverage, and compliance deadlines
Maintains complete and accurate loan documentation and servicing records
Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders
Responds to borrower inquiries and resolves servicing-related issues promptly and professionally
Prepares and distributes reports for internal teams and regulatory agencies
Supports audits, examinations, and portfolio reviews
Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)
Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms
Assists in gathering business requirements, mapping workflows, and configuring system settings
Supports integration of third-party services, including credit bureaus, identity verification, and document management tools
Conducts system testing and provides actionable feedback to development teams and vendors
Monitors system performance and recommends improvements to enhance scalability and user experience
Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources.
Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance.
Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission.
Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews.
Ensures system compliance with data security protocols and regulatory standards
Assist in other areas as directed by Credit Union management
Develop an understanding of credit union history, philosophy, organization, policies, and operational procedures
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Required Qualifications
High school diploma or equivalent education and experience
3 years of experience in commercial lending or loan servicing
Strong understanding of commercial loan structures, servicing practices, and regulatory frameworks
Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook)
Demonstrates strong attention to detail and organizational skills
Values a high degree of accuracy and speed
Professional demeanor
Exceptional verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Assertive problem-solving skills
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
#CRPKMB
RETAIL PROCESSING ASSOCIATE
Process assistant job in Mount Vernon, OH
RETAIL PROCESSING ASSOCIATES NEEDED-Mount Vernon Ohio.
For Licking / Knox Goodwill Industries, Inc.
Accepting applications for Processing positions at our Mount Vernon retail location
Number of positions: 2
Part-time or full-time
Shifts: Must be available Evenings and Weekends
Pay: $10.70 per hour
Why Join the Licking/Knox Goodwill Industries Family?
Discount at all 9 Retail locations.
Scholarship Programs
Paid training
DUTIES:
Sorting donations, pricing and displaying products, maintaining sales records.
Maintain a clean and orderly work area.
Assist with some general cleaning.
Complete required training.
REQUIREMENTS:
Employer conducts pre-employment drug screen and background check.
Have the physical ability to stand, walk, climb, bend, twist, stoop, squat, and reach as required to complete the job. Be able to lift/carry up to 25 lbs.
JOB ID: KNOX-10
11/18/25-12/21/25
EOE/AA/NGS/VET/Disability
Licking/Knox Goodwill Industries, Inc. provides training, employment, and support services to individuals with disabilities and other barriers to employment.
Auto-Apply