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Process assistant skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical process assistant skills. We ranked the top skills for process assistants based on the percentage of resumes they appeared on. For example, 20.2% of process assistant resumes contained customer service as a skill. Continue reading to find out what skills a process assistant needs to be successful in the workplace.

15 process assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how process assistants use customer service:
  • Provided excellent customer service skills to provide information within specific confidentiality guidelines on related laws, rules and regulations.
  • Provide internal and external customer service to coworkers, local agency staff, WIC participants/clients and their families/caregivers.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how process assistants use data entry:
  • Position includes: Data entry, processing undergraduate admissions applications and supplemental information in preparation for committee review.
  • Assisted loan originators by efficiently streamlining data entry processes and maintaining financial databases.

3. Computer System

Here's how process assistants use computer system:
  • Input data into computer system, and properly document pertinent information into maintenance logs to warrant quality assurance and quality control.
  • Required the ability to comprehend and independently obtain information from agency laws, regulations and mainframe computer system.

4. Office Equipment

Here's how process assistants use office equipment:
  • Operated data processing, word processing and other office equipment
  • Completed assignments using various software and standard office equipment.

5. Problem Solve

Problem solve is the process of identifying issues and creating strategies to solve them in order to maintain smooth workflow operations.

Here's how process assistants use problem solve:
  • Account Payable *Administration *Problem Solve *Inventory Control *Scheduling
  • Created an intranet Wiki for outbound problem solve so the same standards and expectations are available to all associates across shifts.

6. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how process assistants use quality standards:
  • Utilized company systems and guidelines to process transactions while maintaining production and quality standards
  • Lead team of 20 associates to maximize picking productivity and ensure all associates are adhering to safety and quality standards.

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7. Word Processing

Here's how process assistants use word processing:
  • Provide information and management support, including word processing, telephone services, electronic and other correspondence.
  • Prepared reports using word processing, spreadsheets (Excel), Adobe Reader X and Concordance 2007 (software).

8. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how process assistants use hr:
  • Participate in the outbound team that hit a goal of over 1 million units shipped in a 24 hr period.
  • Communicate daily, weekly, and monthly with the client's HR support and carriers to resolve employee data discrepancies.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how process assistants use payroll:
  • Communicated with clients and payroll vendors for resolution of basic data, contribution and distribution issues and provided resolution.
  • Processed payroll-related data which included keying in numeric data by establishing payroll databases for new employees.

10. Production Process

The production process is a series of events and industrial activities that come into play when raw material are delivered onto the production facility for manufacturing. The process involves different steps of production from start to finish such as; research, design formation, design testing, product manufacturing, and assembly according to the design, product experimentations, and supply.

Here's how process assistants use production process:
  • Operated machinery used in the production process and/or assisted staff
  • Reported directly to CEO and Production Manager the raw material entry throughout entire production process.

11. Machine Operators

Machine operators, also known as machinists, refer to workers responsible for various machines with specific functions. Their duties include setting up equipment, loading materials, and operating machinery. The machine operators also monitor and optimize their operations for efficiency.

Here's how process assistants use machine operators:
  • Machine Operator / warehouse associate, Packaging and Filling Machine Operators and Tenders

12. Front Desk

Here's how process assistants use front desk:
  • Served as front desk receptionist of a busy academic/clinical department.
  • Front desk, filed, pulled and processed records, faxed, scheduled appointment, and case management.

13. Schedule Appointments

Here's how process assistants use schedule appointments:
  • Register assistance applications and schedule appointments for case managers, when necessary.
  • Live answer for multiple telephone lines, greet patients, schedule appointments, prepare charts for upcoming clinic daily and filing.

14. Equipment Operation

Equipment operation is the process of managing and maintaining industrial equipment. This involves installing, maintaining, testing, modifying, operating, and managing the equipment's life cycle. Examples of specialized equipment include pressure vessels, industrial pipes, and rotating machinery. Engineering associations such as the EEMUA help companies to be well-versed in equipment operations.

Here's how process assistants use equipment operation:
  • Observe equipment operations and notify operators of any malfunctions.
  • Observe equipment operations so that malfunctions can be detected, and corrective action of issues.

15. Customer Orders

Here's how process assistants use customer orders:
  • Entered customer orders and checked computer for product availability and coordinated shipping request.
  • Worked with order processing supervisor with customer orders.
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List of process assistant skills to add to your resume

Process assistant skills

The most important skills for a process assistant resume and required skills for a process assistant to have include:

  • Customer Service
  • Data Entry
  • Computer System
  • Office Equipment
  • Problem Solve
  • Quality Standards
  • Word Processing
  • HR
  • Payroll
  • Production Process
  • Machine Operators
  • Front Desk
  • Schedule Appointments
  • Equipment Operation
  • Customer Orders
  • FHA
  • Hoists
  • Kaizen
  • Clerical Support
  • IV
  • Product Orders
  • Credit Reports
  • Telephone Calls
  • Place Products
  • FC
  • PowerPoint
  • Store Materials
  • External Suppliers
  • Tax Returns
  • Troubleshoot
  • Gemba
  • DMV
  • Safety Initiatives
  • CPT
  • Meter Readings
  • III
  • Powered Industrial Trucks
  • Machine Attachments
  • Training Associates
  • Lubricate Equipment
  • TDR
  • WIC
  • Travel Arrangements
  • Tag Identification

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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