Process associate job description

Job SummaryResponsible as a primary source for either application or lien processing for the department. Review and assess applications for credit approval as well as establishment of credit lines for large construction/renovation jobs. Process liens to include filing mechanics liens and construction related documents (i.e. preliminary notices). Serve as a backup for other administrative duties within the credit team. Major Tasks, Responsibilities, and Key Accountabilities

Performs all phases of credit application processing within established standards. Conducts credit checks as requested for applications and pending orders (bureau reports, fax and verbal).

Reviews and approves or declines credit applications that fall within standards as established by the business. Extends credit as appropriate using scope of authority and thorough account analysis.

Reviews and takes action on pending orders to include notation, contacting customer, obtaining authorizations, releases, voids, etc.

Performs all phases of mechanics lien and release processing within established guidelines to include but not limited to; researching account information to validate and perform lien/release processing, file creation, document/fee and check processing.

Utilizes systems to reconcile accounts including performing adjustments, processing bad debt and customer concessions, processing discrepancies, refunds and incoming mail.
Provides monthly reporting on credit processing performance. Processes preliminary notices, mechanics liens and ownership inquiries. Performs other duties as assigned.
Nature and Scope Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None.
Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.
Education and Experience HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Review risk exposures and coverage alternatives and evaluate policy submissions for completeness. Investigate and research inquiries to make appropriate decisions and determine and calculate pricing for insurance coverages. Review and verify information to process transactions and input data to produce insurance contract. Analyze information received from outside vendors and apply or adjust appropriate rates as determined.
Responsibilities
I. Review risk exposures and coverage alternatives and evaluate policy submissions for completeness. Determine and calculate pricing for insurance coverages. Investigate and research inquiries to make appropriate decisions.
II. Review and verify information to process transactions and input data to produce the final insurance contract. Document all decisions and communications associated with the process.
III. Effectively communicate and deliver exceptional service to internal and external customers. Assist in writing and retaining profitable business.
IV. Work collaboratively in a team environment to attain corporate and unit goals and enhance customer satisfaction and experience. Assist others in work processes to accomplish team workload expectations, including participation in reviewing others work.
V. Analyze information received from outside vendors (Insurance Services Office, etc.) and apply or adjust appropriate rates as determined.
Qualifications
1. Prior Experience:
Insurance experience in a rating, policy issuance, or underwriting function is desirable.
2. Education:
High school diploma or equivalent. Post-secondary education is preferred.
Participation in recognized insurance education courses is desirable.
3. Necessary Knowledge and Abilities:
• Proven ability to effectively communicate (written and oral) with all levels of internal and external customers.
• Exhibit analytical skills and ability to make decisions independently between options/solutions.
• Display creativity in solving problems and ability to negotiate to solutions.
• Demonstrate responsible/dedicated behavior to accomplish workload.
• Ability to maintain professionalism and work cooperatively in a team environment.
• Ability to learn and apply Church Mutual insurance coverages and principles for all lines of business.
• Develop knowledge of religions and religious organizations.
• Ability to learn to analyze exposures, recognize areas of concerns, and offer appropriate solutions.
• Ability to learn and use proprietary software and Microsoft products and stay current with changes.
• Ability to handle multiple tasks and prioritize as appropriate.
• Demonstrate desire and commitment to continually learn, accept new challenges, and strive for personal improvement/growth.
• Commitment to quality and productivity.
• Must maintain confidentiality of customer and proprietary information.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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What we do:
For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions provide liquidity to more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify dealers' purchasing power so they can stock their dealership lot with vehicles their customers seek. With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their own career dream. With cross-team and cross-KAR company development opportunities, team members are able to pursue any position of interest.

We're looking for:
AFC is seeking a team member who will complete a variety of loan processing tasks in support of AFC's customers within an assigned geographic area. This person must develop competence in the technical aspects of loan processing (floorplanning) and administration. The ideal candidate will have strong problem-solving skills, top-notch listening skills, the ability to work in a fast-paced environment, and process high volumes of documents with a strong attention to detail.

Your impact:
As the Business Processing Associate you'll:
Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning). Understand how the loan processing role contributes to the greater purpose of the business. The attention to detail and compliance is critical to mitigating risk concerns.Process and manage titles including receiving, scanning, filing, sending, and tracking. The Business Process Associate may need to ensure the title negotiability and perfect the titles as needed.Communicate across the organization and/or management to resolve issues.Apply payments and process daily deposits.Complete lienholder direct pays and non-auction purchase processing.Notify appropriate team members of document related issues or concerns. Understand and operate within compliance of all applicable laws and codes for their assigned geographic area.Perform other duties, as assigned.

Background Qualifications:
One (1) year of relevant experience is preferred.Familiarity with concepts, procedures and processes typically used in automotive and financial services industries is desired.Preparation or review of documents and reports using Microsoft Office based products, customer relationship management (CRM) tools and internal work queues are major components of the position.Good organizational and verbal communication skills are required.Must have intermediate proficiency in Microsoft Excel, Word, and Outlook.Occasional local travel may be necessary.A valid driver's license is required.
Working with the best in the industry:
AFC is proud to be a subsidiary of KAR Global. AFC's core business complements the other business units within the KAR Auction Services group of companies, including ADESA , TradeRev , BacklotCars , PAR North America, High Tech Locksmiths, and many more. This diversity allows KAR Global to provide a full spectrum of services - from whole car auction to financing, remarketing, technology, and inspection/repair services. For more information about KAR Auction Services and its affiliated companies, visit KARGlobal.com.

AFC
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