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Process associate skills for your resume and career

Updated January 8, 2025
7 min read
Below we've compiled a list of the most critical process associate skills. We ranked the top skills for process associates based on the percentage of resumes they appeared on. For example, 17.0% of process associate resumes contained patients as a skill. Continue reading to find out what skills a process associate needs to be successful in the workplace.

15 process associate skills for your resume and career

1. Patients

Here's how process associates use patients:
  • Contacted patients via telephone regarding delinquent balances; reviewed and referred accounts for outside collection activity.
  • Maintained standard operating procedures and good manufacturing procedures, while ensuring quality to patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how process associates use customer service:
  • Provided customer service while ensuring products were continually stocked, replenished and merchandised while monitoring asset protection.
  • Developed good communication skills and learned about leadership qualities and techniques of providing good customer services.

3. Extraction

Here's how process associates use extraction:
  • Operated an automated extraction machine.
  • Process Cryo-free plasma into five fractions for protein extraction and purification.

4. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how process associates use business process:
  • Executed and documented audit procedures related to business process controls including automated application controls for 404 SOX and financial audit purposes.
  • Performed business process reviews to identify risk exposures within key financial and technological support areas.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how process associates use data entry:
  • Position provided general support functions including documentation preparation and data entry of international trade transactions for a global logistics company.
  • Created and transferred new shareholder accounts; reviewed legal document for accuracy and completed data entry.

6. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how process associates use hr:
  • Scheduled travel itinerary for HR specialists and scheduled their appointments.
  • Assisted the HR Department, Logistics Department, Production Department, and Quality Support Department with database entry.

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7. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how process associates use sales floor:
  • Redesigned furniture sales floor resulting in record-breaking sales.
  • Handled shipping and receiving for the entire store, as well as unloading and replenishment of merchandise to the sales floor.

8. Cleanliness

Here's how process associates use cleanliness:
  • Maintain work areas to meet the cleanliness and sanitation standards of the company.
  • Maintain quality and cleanliness of the work area and equipment.

9. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how process associates use client expectations:
  • Demonstrated logical, systematic approaches to problem solving, focusing on client expectations and improving effectiveness and efficiency of operations.
  • Resolve client problem cases and met or exceeded client expectations for service.

10. Math

Here's how process associates use math:
  • Use math and computer skills, heavy lifting with lots of climbing around.

11. Customer Accounts

Here's how process associates use customer accounts:
  • Maintained company quality assurance and prompt response to reconciliation of customer accounts to ensure top-notch customer satisfaction.
  • Investigated and corrected errors in customer accounts and statements.

12. Process Improvement

Here's how process associates use process improvement:
  • Supported departmental initiatives by providing process improvement suggestions and ensured timely follow-up to correct and prevent errors.
  • Provided engineering support for expansions, process improvements and energy reduction projects in Texas and Louisiana.

13. PowerPoint

Here's how process associates use powerpoint:
  • Created PowerPoint presentations for speaking engagements
  • Create, update and maintain spreadsheets, PowerPoint slides and Word documents.

14. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how process associates use unix:
  • Processed and monitored a UNIX application.
  • Operated with Unix and Windows mainframes.

15. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how process associates use gmp:
  • Assisted with the Aseptic GMP manufacturing of clinical and commercial human blood therapeutics in a clean-room environment with biological safety cabinets.
  • Calibrated instrumentation including digital pH sensors, turbidity meters, conductivity meters, and automated glucose meters according to GMP.
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List of process associate skills to add to your resume

Process associate skills

The most important skills for a process associate resume and required skills for a process associate to have include:

  • Patients
  • Customer Service
  • Extraction
  • Business Process
  • Data Entry
  • HR
  • Sales Floor
  • Cleanliness
  • Client Expectations
  • Math
  • Customer Accounts
  • Process Improvement
  • PowerPoint
  • Unix
  • GMP
  • Sigma
  • Quality Standards
  • ISO
  • Data Analysis
  • Financial Transactions
  • SLA
  • FDA
  • HIPAA
  • Quality Checks
  • Financial Institutions
  • External Clients
  • Check Handling
  • Computer System
  • Clean-Room Environment
  • Customer Orders
  • Management System
  • ACH
  • Problem Resolution
  • Outbound Calls
  • MIS
  • Monetary Transactions
  • SME
  • Customer Inquiries
  • Assembly Line
  • Medicaid
  • Account Maintenance
  • IRS
  • Vanguard
  • Immunotherapy
  • Honda
  • Environmental Monitoring

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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