Process improvement consultant job description
Updated March 14, 2024
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Example process improvement consultant requirements on a job description
Process improvement consultant requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in process improvement consultant job postings.
Sample process improvement consultant requirements
- Bachelor's degree in Business Administration, Computer Science, or a related field.
- 3+ years of experience in process improvement consulting.
- Knowledge of Lean Six Sigma methodology.
- Proficiency in business process modeling and analysis.
- Familiarity with project management principles.
Sample required process improvement consultant soft skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaboratively in a team setting.
- Ability to manage multiple tasks and prioritize work.
- Highly organized with excellent time management skills.
Process improvement consultant job description example 1
Wellstar Health System process improvement consultant job description
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities
The Lean Site Consultant is an internal Lean subject matter expert, who will lead the implementation of problem solving and continuous process improvement through facilitation of cross-functional teams towards sustainable, repeatable, and quantifiable results. This role will drive strategic deployment that will enhance patient care, quality and safety, as well as key systems, by building effective customer-focused relationships, and deploying a process improvement strategy utilizing Lean concepts.
This individual supports the implementation of the Site's Strategic Plan as developed by the site and system executive leadership team in collaboration with the Lean Transformation Office (LTO), as well as for deploying the WellStar Lean Strategy. The role will support Executive Sponsors, Process Owners, physician and administrative leaders, and front-line staff. Provides facilitation that challenges status quo thinking and resolves conflicts within teams to ensure forward progress while breaking down barriers.
The Lean Site Consultant provides training and coaching to develop the workforce at all levels of the site, including the Lean Site Facilitators. Leads the knowledge transfer of Lean philosophy and methodology, including A3 thinking. This role is responsible for influencing change by advocating for excellence.
This position will report directly to Director/Executive Director/AVP of Quality and Safety at their site, with a dotted line to the AVP, WellStar LTO.
Qualifications
Required Minimum Education
Bachelor's degree required Master's degree in Business, Operations, Engineering, or Healthcare Administration or Sciences strongly preferred
Required Minimum Certification
Lean Certification. Six-Sigma, and PMP preferred
Required Minimum Experience
Minimum five (5) years of experience in a dedicated continuous improvement role utilizing Lean methodology
required (within a healthcare environment preferred). Seven (7) or more years of experience within a healthcare environment strongly preferred Experience leading complex, multi-department Lean initiatives in healthcare organization(s). Experience in a strong model of coaching and mentoring others in the concepts and tools of Lean.
Required Minimum Skills
Strong demeanor and style to quickly establish credibility throughout any level in the organization. Able to influence positive and sustainable change, within and across, various functional areas Proven success in partnering with operational leaders to accumulate, analyze, and concisely present data. Formulate actionable plans that are prioritized most closely around key issues and that align with strategic
initiatives Well organized, disciplined and persistent. Driven to overcome complex barriers to achieve objectives Creative problem-solving, and the initiative to lead and effectively manage change Well versed in MS 365 Products and project management software
Responsibilities
The Lean Site Consultant is an internal Lean subject matter expert, who will lead the implementation of problem solving and continuous process improvement through facilitation of cross-functional teams towards sustainable, repeatable, and quantifiable results. This role will drive strategic deployment that will enhance patient care, quality and safety, as well as key systems, by building effective customer-focused relationships, and deploying a process improvement strategy utilizing Lean concepts.
This individual supports the implementation of the Site's Strategic Plan as developed by the site and system executive leadership team in collaboration with the Lean Transformation Office (LTO), as well as for deploying the WellStar Lean Strategy. The role will support Executive Sponsors, Process Owners, physician and administrative leaders, and front-line staff. Provides facilitation that challenges status quo thinking and resolves conflicts within teams to ensure forward progress while breaking down barriers.
The Lean Site Consultant provides training and coaching to develop the workforce at all levels of the site, including the Lean Site Facilitators. Leads the knowledge transfer of Lean philosophy and methodology, including A3 thinking. This role is responsible for influencing change by advocating for excellence.
This position will report directly to Director/Executive Director/AVP of Quality and Safety at their site, with a dotted line to the AVP, WellStar LTO.
Qualifications
Required Minimum Education
Bachelor's degree required Master's degree in Business, Operations, Engineering, or Healthcare Administration or Sciences strongly preferred
Required Minimum Certification
Lean Certification. Six-Sigma, and PMP preferred
Required Minimum Experience
Minimum five (5) years of experience in a dedicated continuous improvement role utilizing Lean methodology
required (within a healthcare environment preferred). Seven (7) or more years of experience within a healthcare environment strongly preferred Experience leading complex, multi-department Lean initiatives in healthcare organization(s). Experience in a strong model of coaching and mentoring others in the concepts and tools of Lean.
Required Minimum Skills
Strong demeanor and style to quickly establish credibility throughout any level in the organization. Able to influence positive and sustainable change, within and across, various functional areas Proven success in partnering with operational leaders to accumulate, analyze, and concisely present data. Formulate actionable plans that are prioritized most closely around key issues and that align with strategic
initiatives Well organized, disciplined and persistent. Driven to overcome complex barriers to achieve objectives Creative problem-solving, and the initiative to lead and effectively manage change Well versed in MS 365 Products and project management software
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Process improvement consultant job description example 2
Equifax process improvement consultant job description
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As a Billing Process Improvement Consultant TIER 1 support you will oversee the end to end order to cash stack, serving as the primary point of contact for users as well as supporting any enhancements and/or changes on the processes and systems functionalities.
What You'll Do:
Understanding of the systems E2E impacts and how the C2O/billing/revenue recognition engine works Analyze and identify Root Cause Analysis on the tickets raised by the users (order and support users). Extract data points across different systems and present it in a clear and summary fashion to the lower as well to upper level management Support the development of E2E test cases for stories on defects and enhancements for the Order to Cash stack Provide Go-Live support: main source of support for end users (Tier 3-4) Super Users answer questions, help end users navigate through the system, and report issues to the project team to support prompt resolution Works with project teams to help implement, maintain, and improve Internal SystemsReview, standardize and document procedures to improve efficiency on the Order to Cash stack.Travel 5%-25%
What Experience You Need:
BA degree in Finance or Computer Science 2-5 years in similar positions or with direct involvement in Order to Cash solutions improvements and processes
What Could Set You Apart:
Oracle BRM (Billing & Revenue Management) or Other Oracle Billing system Data analysis capabilities: understand how the data flows and how to use Excel. Access or SQL are a plus.A willingness to learn and remain competent in skills Problem-Solving: look outside the box, challenge the current state Critical Thinking: be able to evaluate the problem and review multiple solutions Detail oriented: looks always for the details without losing the priorities Adaptable to change: change will be the common state Communication Skills: be able to facilitate meetings and ask the right questions to understand the outline problem and not looking just at the symptoms. Know who to and how to communicate
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location:
USA-Atlanta Corporate
Function:
Function - Project, Program and Process Management
Schedule:
Full time
As a Billing Process Improvement Consultant TIER 1 support you will oversee the end to end order to cash stack, serving as the primary point of contact for users as well as supporting any enhancements and/or changes on the processes and systems functionalities.
What You'll Do:
Understanding of the systems E2E impacts and how the C2O/billing/revenue recognition engine works Analyze and identify Root Cause Analysis on the tickets raised by the users (order and support users). Extract data points across different systems and present it in a clear and summary fashion to the lower as well to upper level management Support the development of E2E test cases for stories on defects and enhancements for the Order to Cash stack Provide Go-Live support: main source of support for end users (Tier 3-4) Super Users answer questions, help end users navigate through the system, and report issues to the project team to support prompt resolution Works with project teams to help implement, maintain, and improve Internal SystemsReview, standardize and document procedures to improve efficiency on the Order to Cash stack.Travel 5%-25%
What Experience You Need:
BA degree in Finance or Computer Science 2-5 years in similar positions or with direct involvement in Order to Cash solutions improvements and processes
What Could Set You Apart:
Oracle BRM (Billing & Revenue Management) or Other Oracle Billing system Data analysis capabilities: understand how the data flows and how to use Excel. Access or SQL are a plus.A willingness to learn and remain competent in skills Problem-Solving: look outside the box, challenge the current state Critical Thinking: be able to evaluate the problem and review multiple solutions Detail oriented: looks always for the details without losing the priorities Adaptable to change: change will be the common state Communication Skills: be able to facilitate meetings and ask the right questions to understand the outline problem and not looking just at the symptoms. Know who to and how to communicate
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location:
USA-Atlanta Corporate
Function:
Function - Project, Program and Process Management
Schedule:
Full time
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Process improvement consultant job description example 3
CNO Financial Group process improvement consultant job description
CNO Financial Group's **IT unit** is hiring an **IT Process Improvement Consultant** to be accountable for financial stewardship as process improvement and growth efforts are executed across the IT organization. The candidate must understand the financial drivers of the CNO IT Organization and drive measurable improvement in IT processes while efficiently and effectively maintaining compliance with regulatory and company standards.
This is your opportunity to be a part of CNO's journey to drive operational excellence to achieve Technology Happiness.
**As an** **IT Process Improvement Consultant,** **your responsibilities will include:**
+ Leverages process improvement standards to independently define and implement metrics and measurements to monitor and improve IT performance.
+ Act as point of contact between different departments within IT and relevant third parties to understand financial drivers and process constraints to establish/recommend improvement priorities.
+ Administer, implement, and govern IT financials and IT standards.
+ Partner with stakeholders to understand gaps and improvement opportunities that accelerate realization of business objectives
+ Coach, consult, and mentor teams on delivery approaches and the use of techniques to deliver results.
+ Define IT scorecards for internal and external stakeholders to provide meaningful status of IT performance.
+ Present information (metrics, scorecards, improvement plans) for the purpose of communicating information, gaining feedback, and ensuring adherence to established processes.
+ Maintain efficiency and quality in the work setting.
+ Provide leadership and be a substantial contributor to IT performance.
**The IT Process Improvement Consultant position** **is well-suited for you if you:**
+ Have experience in process improvement discipline, practices, and can show measurable successes
+ Have strong financial acumen
+ Possess strong ability to define and establish metrics and methods for governing process adherence
+ Are attentive to detail with strong analytical and critical thinking skills as well as a consultative mindset, to solve complex problems
+ Complete customer facing experience and presentation skills with leadership, key stakeholders, and service providers
+ Can build relationships at all levels within the enterprise with passion for being 'one team' throughout CNO
**Qualified candidates will have:**
+ Bachelor's degree in related discipline required; or equivalent.
+ Five years of IT analysis, process improvement and/or project management experience.
+ Strong knowledge of IT operations including software development lifecycle, IT Service Management, and Agile practices.
+ Solid working knowledge of lean and other industry leading methodologies, approaches, tools and techniques.
+ Strong written and verbal communication skills to effectively convey ideas, issues, and status in both technical and non-technical terms to stakeholders and leadership.
+ Demonstrated experience using data to drive business decisions.
At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.
This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. CNO Financial Group offices reopened in April 2022 and is pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Work cannot be performed from outside of the United States.
CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.
We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.
At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.
If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.
**ReqID**: JR166148
**Category**: Information Technology
**Job Type**: Full-Time
**Additional Locations**: Atlanta, GA; Austin, TX; Charlotte, NC; Chicago, IL; Columbus, OH; Houston, TX; Lexington, KY; Louisville, KY; Madison, WI; Omaha, NE; Philadelphia, PA; Virtual, GA; Virtual, IA; Virtual, MN; West Des Moines, IA; Orlando, FL; Birmingham, AL; Milwaukee, WI
This is your opportunity to be a part of CNO's journey to drive operational excellence to achieve Technology Happiness.
**As an** **IT Process Improvement Consultant,** **your responsibilities will include:**
+ Leverages process improvement standards to independently define and implement metrics and measurements to monitor and improve IT performance.
+ Act as point of contact between different departments within IT and relevant third parties to understand financial drivers and process constraints to establish/recommend improvement priorities.
+ Administer, implement, and govern IT financials and IT standards.
+ Partner with stakeholders to understand gaps and improvement opportunities that accelerate realization of business objectives
+ Coach, consult, and mentor teams on delivery approaches and the use of techniques to deliver results.
+ Define IT scorecards for internal and external stakeholders to provide meaningful status of IT performance.
+ Present information (metrics, scorecards, improvement plans) for the purpose of communicating information, gaining feedback, and ensuring adherence to established processes.
+ Maintain efficiency and quality in the work setting.
+ Provide leadership and be a substantial contributor to IT performance.
**The IT Process Improvement Consultant position** **is well-suited for you if you:**
+ Have experience in process improvement discipline, practices, and can show measurable successes
+ Have strong financial acumen
+ Possess strong ability to define and establish metrics and methods for governing process adherence
+ Are attentive to detail with strong analytical and critical thinking skills as well as a consultative mindset, to solve complex problems
+ Complete customer facing experience and presentation skills with leadership, key stakeholders, and service providers
+ Can build relationships at all levels within the enterprise with passion for being 'one team' throughout CNO
**Qualified candidates will have:**
+ Bachelor's degree in related discipline required; or equivalent.
+ Five years of IT analysis, process improvement and/or project management experience.
+ Strong knowledge of IT operations including software development lifecycle, IT Service Management, and Agile practices.
+ Solid working knowledge of lean and other industry leading methodologies, approaches, tools and techniques.
+ Strong written and verbal communication skills to effectively convey ideas, issues, and status in both technical and non-technical terms to stakeholders and leadership.
+ Demonstrated experience using data to drive business decisions.
At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.
This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. CNO Financial Group offices reopened in April 2022 and is pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Work cannot be performed from outside of the United States.
CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.
We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.
At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.
If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.
**ReqID**: JR166148
**Category**: Information Technology
**Job Type**: Full-Time
**Additional Locations**: Atlanta, GA; Austin, TX; Charlotte, NC; Chicago, IL; Columbus, OH; Houston, TX; Lexington, KY; Louisville, KY; Madison, WI; Omaha, NE; Philadelphia, PA; Virtual, GA; Virtual, IA; Virtual, MN; West Des Moines, IA; Orlando, FL; Birmingham, AL; Milwaukee, WI
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Updated March 14, 2024
Updated March 14, 2024