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Top 50 Process Leader Skills

Below we've compiled a list of the most important skills for a Process Leader. We ranked the top skills based on the percentage of Process Leader resumes they appeared on. For example, 9.2% of Process Leader resumes contained Business Requirements as a skill. Let's find out what skills a Process Leader actually needs in order to be successful in the workplace.

These are the most important skills for a Process Leader:

1. Business Requirements

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high Demand
Here's how Business Requirements is used in Process Leader jobs:
  • Evaluated and participated in redeployment of process control resources to new assignments to facilitate corporate and business requirements and individual career development
  • Established business requirements and methods, maintained project plan and had responsibility for ensuring timely development and implementation of project.
  • Process business requirements and map with industry best practice capabilities for a membership management solution.
  • Defined business requirements and completed competitive evaluation to select best in class platforms.
  • Worked with technical team to translate business requirements into robust technology solutions.
  • Defined business requirements, gap analysis, and testing requirements.
  • Identified mayor issues and enhancements opportunities to achieve business requirements.
  • Created approved documents including Business Requirements Document and Functional Designs.
  • Analyzed and developed document definitions to align with business requirements.
  • Facilitate training to effectively support business requirements and customers.
  • Prepared procedures for writing business requirements and business rules.
  • Documented and provided business requirements to technology lead.
  • Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
  • Captured and documented all business requirements, story details and product specifications for all IT projects.
  • Understand core business requirements, functions and provide business consultancy to their queries.
  • Worked with client to determine project scope and business requirements.
  • Analyzed and documented client's business requirements and processes.
  • Have configured and customized Siebel out-of-the-box pricing to suit the business requirements.
  • Determine the clients' or Cross Functional Teams' (CFTs) product or service technical and business requirements.
  • Implemented business plans, led cross-functional teams, developed timelines, evaluated business requirements and negotiated pricing to support continuous improvement.

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7 Business Requirements Jobs

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2. Customer Service

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high Demand
Here's how Customer Service is used in Process Leader jobs:
  • Facilitated the successful creation and evolution of superior processes, ensuring a balance between corporate profitability and best-in-class customer service.
  • Satisfy daily requests from event management and customer service regarding financial transactions; explaining why they occurred.
  • Participated in monthly meetings with customer service to improve communications and cross training.
  • Collaborated with management and processors in order to achieve better customer service.
  • Utilized efficient and courteous customer service for both internal and external customers.
  • Provide exceptional customer services by responding to requests and resolving critical issues.
  • Answered incoming calls providing customer service.
  • Reviewed, mentored and implemented new customer service processes in all the customer service centers in Gujarat state.
  • Worked closely with the Customer Service Department when orders where incorrect or product was backed ordered.
  • Answered team members questions, provided training where required and assisted in customer service situations.
  • Recognized for highest customer service in Pennsylvania during the 3rd and 4th quarters of 2009.
  • Worked closely with Customer Services to resolve issues, following-up to ensure client satisfaction.
  • Provided customer service for internal & external customers and clients.
  • Handled High volume special customer service calls and Emails.
  • Assist on inquiries about requests made through customer service.
  • Answer inbound customer service calls.
  • Cashier and excellent customer service.
  • Ensured highest customer service standards were upheld on the sales floor.
  • Enter and export 100 plus customer orders daily Maintain Customer Files Assist Customer Service Department Perform receptionist duties and greet visitors
  • Perform customer service -Maintain merchandising standards -Setting and walking ads -Ensure price changes are completed in timely manner -Maintains price integrity

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115 Customer Service Jobs

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3. Product Quality

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high Demand
Here's how Product Quality is used in Process Leader jobs:
  • Support and participate in the identification and prioritization of product quality improvements throughout the manufacturing process.
  • Partnered with Drug Substance Process/Product Development to ensure Product Quality through Statistical Process Monitoring tools.
  • Improved product quality trends by improving manufacturing process capability and implementing process control strategy.
  • Responded orally and/or in writing to customer complaints reporting product quality deficiencies.
  • Focused on cost reduction opportunity, product quality for productivity.
  • Recommended and executed quality improvements for production and product quality.
  • Maintain accurate logs of experimentation and product quality.
  • Recommended and implemented measures to motivate employees and to improve production methods, equipment performance, product quality and efficiency.
  • Participate in department meetings to provide input into the design and implementation of product quality planning systems and procedures.
  • Analyzed both static and dynamic process variables to maintain optimal process stability of the air and product quality.
  • Managed product quality to guarantee compliance with quality policies, procedures and systems.
  • Implemented procedure which improved product quality and reduced waste by 40%.
  • Coordinated closely with SQA in support of process and product quality assurance.
  • Maintain product quality control for public consumption.
  • Performed various analytical and sensory tests to assure product quality and batch-to-batch consistency.
  • Maintain a high level of product quality and traceability during manufacturing process.
  • Delivered business improvement projects focused on transactional processes and product quality issues.
  • Conducted frequent in-process product quality audits to promote highest level of quality for company s valued customers.
  • Performed analysis on the Annual Product Reviews (APRs) finished product quality release data.

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2 Product Quality Jobs

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4. Process Improvement

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high Demand
Here's how Process Improvement is used in Process Leader jobs:
  • Designed, influenced and conducted business training, developed and introduced business process improvements and drove simplification and systemic enhancements.
  • Interacted with operations, characterization, data validation, and certification personnel to identify and implement process improvements.
  • Contracted by pharmaceutical company Sanofi-Aventis to provide system process improvements in their marketed products review committees.
  • Lead process improvement of operations methods and procedures via best practices methodology.
  • Led process improvement initiative and program management for procurement activity.
  • Developed and initiated process improvements to reduce recurring items.
  • Facilitated work groups to identify potential process improvements.
  • Worked as a lead process improvement consultant on OPI (Oracle Process Improvement) project on financial modules of Oracle Applications.
  • Selected to lead all software process improvement activities for more than 100 engineers and multiple programs on a variety of platforms.
  • Mentored and led 10 member Business Process Expert (BPX) team focused on delivery of business process improvements within SAP.
  • Conferred with the plant production, subject matter experts, and quality assurance groups to make process improvements.
  • Led process improvement teams across multiple businesses to drive improvements in cost, quality and delivery.
  • Worked with development and deployment projects in implementing process improvement effort to achieve CMMI Level 2.
  • Performed audits for compliance against written procedures, identified gaps, and proposed potential process improvements.
  • Manage a portfolio of process improvement initiatives to deliver over $20 million in realized benefits.
  • Executed process improvement initiatives as a fully trained Six Sigma Black Belt.
  • Conduct CAPA quality investigations & guide process improvement.
  • Demonstrated ability towards process improvement and team management Developed Operation Executive Dashboard focusing on company s KPI
  • Developed key relationships with some of Covance's largest strategic clients to drive process improvements externally with our customers.
  • Process Improvement Lead - Supply Chain Responsible for guiding process improvement projects from ideation to realization.

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21 Process Improvement Jobs

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5. ISO

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high Demand
Here's how ISO is used in Process Leader jobs:
  • Provided coaching to supervisors, managers and team leaders (weekly basis) in Lean MFG and developed long-range forecasts production.
  • Enhanced communication processes and business case with all departments to assure manufacturing priorities, QMS, ISO and non-conforming work.
  • Provide one on one customer service to banks & act as liaison between Federal Reserve Bank & customers.
  • Acted as a liaison between clients, physicians, hospitals, claims and medical management department.
  • Maintained accurate, up to date comprehensive and confidential files, records, and ISO procedures.
  • Provided support to supervisor and other team members; trained new hires on processes and procedures.
  • Prepared data packages per Waste Isolation Pilot Plant (WIPP)-Waste Acceptance Plan protocol.
  • Notified supervisor of problems with personnel and/ or equipment that cause defects/lost time.
  • Recorded equipment setup changes and major adjustments in logbook for upcoming shift supervisors.
  • Served as the main liaison between customers, management and sales team.
  • Key liaison between US design center and Asia mass manufacturing factories.
  • Assumed the role of supervisor when superiors were absent.
  • Prepared daily reports to manager / supervisor.
  • Certified RAB ISO 9000 Quality Systems Auditor.
  • Led staff of internal improvement advisors implementing our Process Improvement model for key processes and functions company-wide.
  • Sustained existing internal knowledge base to ensure all Advisor and business processes maintained accuracy and relevancy.
  • Coordinate with shop bay supervisors for material removal, allocation to paint shop or staging for shipment.
  • Created Run Books and advisor Process Maps.
  • Pre-screened participants for different DSM disorders Ran several surveys relating to different disorders
  • Project Leader 5s organization Document development (Excel) Quality Auditing Supervisor coaching

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8 ISO Jobs

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6. Sigma

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high Demand
Here's how Sigma is used in Process Leader jobs:
  • Developed internal employee training programs, lean six sigma methodology to improve manufacturing processes and drive performance across business operations.
  • Developed Sourcing Process improvements using Six Sigma methodology.
  • Played key role in development of strong control mechanisms as part of the project closure process for all Six Sigma projects.
  • Serve as Coach for Green Belt Certification candidates for the internal Six Sigma Green Belt Certification Academy.
  • Utilized Six Sigma tools and methodologies to create a process for planning workloads by shift.
  • Facilitated cross functional Lean Six Sigma event to re-vamp the late fee process and policies.
  • Trained 30 employees as Six Sigma Green Belts and an additional 20 in Lean Manufacturing.
  • Mentored 9 Six Sigma Green Belts in Six Sigma Methodology training and data analysis.
  • Worked with Six Sigma Black Belt on sight to insure the quality of work.
  • Led lean sigma process improvement and Brilliant Factory efforts in a teaming site.
  • Certified as a GE Power Systems Six Sigma Green Belt.
  • Managed and mentored seven Six Sigma Green Belts teams.
  • Completed GE Plastics' Six Sigma Black Belt training.
  • Lead Six Sigma Quality initiative.
  • Received Six Sigma green belt.
  • Achieved Six Sigma Green Belt certification in test management - MBA Technology Management, -- business intelligence/organic growth consultmg
  • Lead specific improvement and analytical projects leveraging Lean and Six Sigma methodologies.
  • Co-created/trained GE Capital Black belts on Six Sigma with goal to pass the Six Sigma testing and Black Belt certification requirements.
  • Certified Six Sigma Black Belt with $1.7MM cycle time improvement in Business Banking Treasury Management space).
  • Trained as a power user in SAP * Involved in a couple of Six Sigma project.

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4 Sigma Jobs

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7. Project Management

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high Demand
Here's how Project Management is used in Process Leader jobs:
  • Partnered with World Class Customer Management team to support Project Management / Process Fitness initiatives and promote business awareness.
  • Adopted Agile methodology to implement project management tools for the project management team and leadership community.
  • Assisted in developing Project Management training materials and scenarios for Titan System Integration Sector.
  • Provided instruction and support and drove process improvements/enhancements of project management tools used across all Profit & Loss centers.
  • Instruct staff members in the use of process improvement methodologies, statistical tools, measurement techniques and project management.
  • Project Management: Selected to track purchasing, manufacturing, and assembly of over 150 complex aircraft parts.
  • Worked closely with product, relationship management, quality assurance, project management, and technology teams.
  • Provided project management and process coaching to project teams at General Motors Service Parts Operations.
  • Run weekly meetings with IT Project management leads in both the UK and Singapore teams.
  • Provide data and serve as a resource for project management in preparation for external briefings.
  • Present and make recommendations to corporate leadership regarding ROI, project management and best practices.
  • Provide activity reports, project status reports, and meet all Project Management Office reporting requirements
  • Led quality improvements to the system / software engineering and project management processes.
  • Author of the department Quantitative Project Management (QPM) Plan.
  • Project management, contract negotiation, auditing loans and correspondents.
  • Managed the execution and project management of multiple, cross-functional process improvement and quality initiatives critical to departmental success.
  • Provided high-level project management and analytical support to ensure successful outcomes.
  • Introduced CMMI and ISO 9001 best practices in a timely manner to several program/project management teams.
  • Coach project managers through project issues and production of quality project management deliverables (e.g.
  • Trained more than 250 project management professionals (200 GBs, 50 BBs & 10 MBBs).

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17 Project Management Jobs

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8. Data Entry

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high Demand
Here's how Data Entry is used in Process Leader jobs:
  • Updated mechanized customer lists, data entry, computer operations procedures.
  • Supervised and trained processors on various data entry tasks, ensuring everybody followed HIPAA guidelines and the proper handling of specimen.
  • Perform data entry and management in strength reporting and accountability goals within the US Army in order to resolve any discrepancies/issues.
  • Process all aspects of lead management: data entry, fulfillment, data base management and analysis of lead demographics.
  • Job duties required heavy data entry skills, phone and customer service excellence, and handling of biological specimens.
  • Conducted office tasks such as: sending emails, data entry, distributing mail, and filing.
  • Supervised all aspects of data entry process of 11,300 applications to meet the 8 week deadline.
  • Corrected data entry problems within my division and maintained production levels at all times.
  • Perform all data entry functions using the CPCS, and Vector research programs.
  • Locate and correct data entry errors, or report them to supervisors.
  • Receive and perform data entry on participant samples for laboratory testing.
  • Supervised a staff of 15 people meeting deadlines in Data Entry.
  • Conduct data entry for invoice and payment adjustment.
  • Execute and oversee daily data entry.
  • Supervised two Data Entry Operators.
  • Entered data entry utilizing the Peoplesoft application.
  • Trained new Specimen Processors and Data Entry staff on laboratory policies and procedures for proper aliquoting of specimens.
  • Oversee in-house and offsite data entry technicians in the day to day work flow.
  • Performed computer data entry and assured a smooth and accurate workflow.
  • document trainer of data entry procedures * Created microfiche from photographic film source * Verified microfiche for accuracy and filing

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1 Data Entry Jobs

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9. Business Units

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high Demand
Here's how Business Units is used in Process Leader jobs:
  • Performed internal audits for organizational business units in areas including claim reviews, business continuity, and security reviews.
  • Developed relationships with procurement managers and their business units to better understand and document existing sourcing and contracts processes.
  • Assisted segment and/or accounting business units with implementation documentation requirements, coordinated testing and customer requirements and buy-off criteria.
  • Developed repeatable mathematical Material Delivery Optimization strategy for 10 Business Units in North America.
  • Analyze existing business processes, working with the business units to identify best practices, and perpetual improvement opportunities.
  • Integrated the Customer Service Center with field business units, saving $9 million in annual operating costs.
  • Enforce global template process utilization and educate Asia business units on how to leverage the global template.
  • Prepare and Conduct Explore sessions with world-wide business units for the global roll-out of Oracle ERP R12.
  • Worked closely with business units to ensure all process activities were in line with department strategy.
  • Act as the main interface to business units and shared services for applications in Pl2Pr.
  • Compile and report on sales data for multiple Business Units across Legal Entities.
  • Designed and implemented change management strategies required to rollout initiatives to business units and gain business unit acceptance.
  • Collaborated with business units to document processes and cross-educate- Spearheaded SAP documentation and training to reduce bottlenecks and issues
  • Developed systems, methods and processes to integrate other business units into Grainger branded businesses.
  • Aligned disparate business units on common global merchandising planning framework and language (e.g.
  • Key accountabilities and accomplishments: Managed financial planning and forecasting for 10 business units.
  • Partnered with senior leaders of multiple business units to review and map over 400 "Why do we do that?"

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2 Business Units Jobs

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10. Cost Savings

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high Demand
Here's how Cost Savings is used in Process Leader jobs:
  • Implemented cost savings procedures that saved Advance Packaging $25,000 by synchronizing different departments to effectively achieve organizational goals.
  • Use this data every period, quarter, week and day to focus on areas of improvement and cost savings.
  • Worked on cross-functional team that developed and implemented a cost savings initiative worth $40 million in annual savings
  • Created cost savings of $1.2MM annually as project manager for instillation of automatic zinc coating control system.
  • Generated cost savings of $250-$400k per year through productivity increases by reducing operational delay.
  • Achieved over $20M in cost savings within 18 months by introducing Electronic Reverse Auctions to GP.
  • Performed cost basis analysis to identify cost savings of moving manual processes to web.
  • Exceeded 2002 material cost savings target of $800M - achieved $1.2M.
  • Lead team to complete $750,000 in cost savings projects within 1 year.
  • Achieved average training cost savings of 10% while maintaining quality standards.
  • Communicate ways of cost savings and daily operation of lines and employees.
  • Presented a $0.5M annual cost savings recommendation to plant leadership.
  • Resulted in yearly cost savings of over $600k/machine/year.
  • Achieved 30% cost savings across multiple business groups.
  • Cost savings liaison to corporate and finance organizations.
  • Cost savings of $4,100/yr.
  • Reengineered 15+ vendor/customer interfaces, increasing visibility, expanding functionality and 35% cost savings.
  • Negotiate outside vender contracts, cost savings of 24% from training allocations for remote training programs.
  • Identified technology options to deliver $0.40/su of cost savings and managed direct report (intern).
  • Cost savings was $27,300/yr between three Clearwater plants.

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11. New Processes

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high Demand
Here's how New Processes is used in Process Leader jobs:
  • Designed and implemented new processes leveraging organizational development change management concepts to ensure sustainability of new processes.
  • Designed and analyzed component capability study information on new processes and quality improvement efforts.
  • Documented new processes, presented to management and prepared training materials.
  • Analyzed business process requirements and designed new processes in Wall Street Suite, ensuring a limited scope of custom development.
  • Managed IT Global Reliability projects that involved improving existing and implementing new processes within the company around the world.
  • Apply Lean Six Sigma (LSS) tools to improve existing processes and consult on development of new processes.
  • Assisted in the development and implementation of new processes, procedures, training and objectives within the POPS area.
  • Define and develop new processes for various departments within the Foreclosure Review Referral line of businesses.
  • Updated Engineering procedures to current processes and ISO 9001 standards and trained employees on new processes.
  • Train and develop staff on new processes and procedures on an as needed basis.
  • Work with Partners and management to recommend or present new processes.
  • Managed revenue growth, expense control and new processes and procedures.
  • Trained and assisted new processes to be updated with procedures.
  • Research and development of new processes and methodologies.
  • Organized and planned training related to new processes.
  • Create new processes and document existing processes.
  • Create and deliver training for new processes.
  • Develop, document and train new processes.
  • Prepared documentation for the new processes.
  • Implemented SAP PM and new processes/policies of Work Management (WM) of Rio Tinto company.

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12. ERP

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high Demand
Here's how ERP is used in Process Leader jobs:
  • Improved responsiveness to specific customer issues, demonstrating extensive technical savvy and product/service knowledge as well as communication and interpersonal skills.
  • Led initial corporate restructuring effort focused on business process alignment across the enterprise.
  • Interpreted company policies to workers and enforced safety regulations.
  • Define, create, support and test business processes to build and implement a global ERP system.
  • Lead local Production Execution implementation efforts of Manufacturing Enterprise Resource Planning Solution (MERPS) project.
  • Lead a team to gather Enterprise processes to develop Global Finance Accounting Standard processes.
  • Interpret data from primary and secondary sources using statistical techniques and provide ongoing reports.
  • Manage staff to support newly implemented Enterprise Resource Planning (ERP) system.
  • SAP was chosen as the enterprise-wide HR application, replacing PeopleSoft.
  • Analyze, interpret and report concession expense and call traffic data.
  • Deployed and managed enterprise installations of SharePoint Server 2010.
  • Led Global Mobility enterprise-wide projects resulting in improved processes for the execution of assignment-related projects and enhanced communication for international assignees.
  • Performed initial data reduction and validation; interpreted gas chromatography/mass spectral data and determined method detection limits.
  • Provide Presentations with MS Visio and PowerPoint to Executive Business Stakeholders during deployment process.
  • Coordinated the implementation of the Cash Management processes in SAP ERP system for ExxonMobil companies in the region.
  • Trained junior analyst and CAMs on tools and concepts, showing effective interpersonal and mentoring skills.
  • Created complex PowerPoint Presentations and reports for Members of the Board and Upper Mgmt.
  • Led internal Consulting group of four that developed the Engelhard Enterprise Manufacturing Model.
  • Lead implementation of an Enterprise Content Management project (Onbase).
  • Implemented a standard cost structure across all SBUs simplifying enterprise reporting.

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9 ERP Jobs

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13. Logistics

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high Demand
Here's how Logistics is used in Process Leader jobs:
  • Rolled out visual office for customer service and logistics organizations.
  • Coordinated all internal logistics for Composite Decking Division of Co.
  • Drive process improvement by training production and logistics personnel.
  • Documented Logistics Traffic Department procedures.
  • Enhanced internal controls and strengthened policies and procedures of Sea-Land branches and Sea-Land Logistics (Buyers Consolidators) in Central Asia.
  • Handled all logistics including shipping schedules of vessels, air shipments, overseas couriers, and domestic freight as well.
  • Managed day-to-day logistics of work orders to ensure they were progressing as scheduled and customer commitments were being met.
  • Developed 23 courses, 79 hours of instruction in FP&A, DMO, Logistics and Manufacturing areas.
  • Planned and executed transition of SCM/Logistics portfolio to Shanghai with zero downtime and impact to the service levels.
  • Calibrated with purchasing, logistics, and Materials Management to map out the new process stream vision.
  • Developed an order process system which included purchasing, logistics, sales, and accounting functions.
  • Commended by distributor staff for teaching them more about logistics and parts management than anyone else.
  • Perform SAP R/3 technical training, quality assurance for junior logistics coordinators.
  • Generate requested reports in SAP and distribute to Logistics and Order managers.
  • Provide customer service to clients in currency logistics and banking industries.
  • Process Controls Quality Assurance Key Element owner for the logistics module.
  • Managed vendors contracted to perform sourcing and logistics for Verizon.
  • United Way contact for the logistics module
  • Design security & business process controls for Operations (Procurement, order management, Logistics, Marketing etc.

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2 Logistics Jobs

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14. Kaizen

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high Demand
Here's how Kaizen is used in Process Leader jobs:
  • Participated in Lean Kaizen events, focusing on improving communication among team members and customer and streamlining processes within department.
  • Participated in continuous improvement activities utilizing methodologies, such as Kaizen and 5s.
  • Trained, facilitated, educated and implemented change through kaizen/continuous improvement activities.
  • Planned and facilitated Kaizen events that led to significant business improvement results.
  • Received VSM Leader Setter Award for leadership demonstrated through the participation on numerous VSM, Kaizen and DIVE events.
  • Involve in Green belt six sigma projects, kaizen projects, CAPA closing process, and internal audit.
  • Leveraged Kaizen events to reduce non-productive time; resulted in annual savings of $2 million.
  • Lead process improvements and kaizen events on the floor and mentor salary and hourly employees.
  • Planned, organized, and led Kaizen event to improve cycle count/inventory execution.
  • Team leader of successful, sustained 5S projects and 5 Kaizen events.
  • Executed and participated in Kaizen events impacting all aspects of the operations.
  • Design, organize, mentor and/or lead Lean Kaizen events.
  • Participated in many successful Shingi and Kaizen events.
  • facilitate & Lead kaizen activity on shop floor, engineering & sourcing to identify and address key issues impacting performance.
  • Developed lean training materials and facilitated several types of Kaizen events: VOC2VOD, Design 3P, and TPIs.
  • Lead cross functional teams and conducted Kaizens to drive improvements in quality, scrap, and efficiency.
  • Worked with steering committees to oversee the preparation, execution, and sustainment of Kaizen activities.
  • Facilitated other kaizen events for similar DoD services and U.S. federal agencies (e.g.
  • Participated in process path improvement Kaizen which resulted in [ ] annual savings.

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4 Kaizen Jobs

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15. Management System

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average Demand
Here's how Management System is used in Process Leader jobs:
  • Identified specific industries and accounts per industry working with Rockwell Automation customer resource management systems and working with industry analysts.
  • Participated in designing and implementing the new product data management system; assisted with compiling research and entering initial data.
  • Provided reporting analysis from change management system and utilized Remedy to analyze and submit trouble tickets of change record.
  • Performed daily processing and research of payments; performed monthly charge off maintenance utilizing the recovery management system.
  • Developed and implemented process management systems that achieved and sustained world class process reliability performance.
  • Create standard operating procedures for entering technical equipment data into the maintenance management system.
  • Project managed the consolidation of multiple data management systems into single global platform.
  • Maintained records and data within the inventory management system.
  • Developed the asset and service configuration management system.
  • Documented and maintained components of management systems.
  • Created management of change documents that improved process change in the change management systems saving $1.2M in consulting fees.
  • Delivered LEAN Management System programs to administrative leaders, physician leaders, front line staff, and direct caregivers.
  • Designed, configured and implemented Versions 2 and 3 of SAP America's Deduction Management System.
  • Completed projects within budget and on time by using Earned Value Management System (EVMS).
  • Manage processes to ISO-9001 standards and quality management system in alignment with enterprise vision strategy.
  • Managed Project AJAX in consolidating 7 data management systems into single global system.
  • Implemented Transportation Management system for Air, Ocean and Truckload carriers.
  • Shell's SAP maintenance management system initial roll out.
  • Facilitated the Earned Value Management System (EVMS) Continuous Process Improvement working group.
  • Program Manager for Viavi's Global Business Management System (BMS).

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9 Management System Jobs

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16. HR

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average Demand
Here's how HR is used in Process Leader jobs:
  • Implemented lean manufacturing activities in manufacturing operations to achieve three-year commitment goals.
  • Travel to UK to work with development and define project requirements and that system is abiding to MHRA guidelines.
  • Selected as the primary HR member of the CEO's TIGER Team, which addresses critical short-term projects.
  • Lean Leader for North America region which leads the globe in saturation and operational improvements through Lean activities.
  • Process integration through statistical data analysis, yield, cost of ownership and compliance with external specification.
  • Co-coordinated month-end and year-end bookkeeping closeout process to meet goal of closing books within three business days.
  • Managed teams through data conversions, improving data structures such as material set up and reporting capabilities.
  • Saved $600k through Six Sigma Black Belt project - root cause analysis and defect elimination.
  • Led improvement projects for IT, HR and Environmental Management with accumulated savings over $7 million
  • Minimized the budget dollar from $75 to $35 through successful vendor negotiations.
  • Reviewed Internal Project by client feedback through client satisfaction survey and reports generated.
  • Controlled the quality of parts coming off of two nickel chrome production lines.
  • Defined post-SAP global finance processes in consultation with business through business workshops.
  • Defined roles/responsibilities of resources through RACI and other matrix tools.
  • Lead all SDLC process through deployment end to end.
  • Delivered 1000hrs + training end user training.
  • Compacted a (5) five years Project to (3) three years.
  • Initiate Weekly Tech and Tech Reviews Utilizing Strategic Production Data - Unplanned Down Time = Impact to Production 12 hrs.
  • Assisted in the development and implementation of self-directed work teams throughout INTEQ.
  • Created marketing promotions to support LTO rollouts and calendar driven activities through social media, printed material and electronic distribution.

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5 HR Jobs

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17. Key Performance Indicators

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average Demand
Here's how Key Performance Indicators is used in Process Leader jobs:
  • Track, analyze and evaluate key performance indicators used to identify opportunities for improvement.
  • Assessed key performance indicators to identify opportunities for improvement and initiate disciplined problem solving.
  • Led site level effort for the development of key performance indicators (KPI) and a review process.
  • Result: Established data source for all global manufacturing Key Performance Indicators (KPI).
  • Lead the design of the Global Nonconformance Trending program and Key Performance Indicators automation/outsourcing projects to increase productivity.
  • Key accomplishments: Surpassed all critical and key performance indicators stipulated in the contract while occupying the role.

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18. Osha

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Here's how Osha is used in Process Leader jobs:
  • Maintained patient confidentiality while following OSHA procedures.
  • Ensured departmental compliance with OSHA, EPA, local, state and federal safety, environmental and health regulations.
  • Unload various products using power equipment such as propane forklifts and cranes while using proper OSHA safety regulations.
  • Manage completion of incident follow-up, OSHA, ODH, EPA, and internal and external compliance audits.
  • Make sure Occupational, Safety and Health Administration (OSHA) standards were used and followed properly.
  • Mitigated regulatory risks by ensuring adherence to safety standards, programs, and OSHA compliance protocol.
  • Facilitated and led FHR team during multiple OSHA PSM Audits with no violations nor findings.
  • Promote collaboration between functions to assess safe human behaviors that drive our best-in-class OSHA rate.
  • Participated in OSHA, EPA, internal, and external regulatory compliance audits.
  • Maintained safe and hazard free work environment per OSHA guidelines.
  • Investigate work related injuries, apply first aid and docuement injuries, enforce OSHAA standards in the work place.
  • Worked to reduce safety incident rates which had a direct impact on OSHA recordable rate.
  • Led team to outperform targets for Lost Time and OSHA Recordables.

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19. FDA

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average Demand
Here's how FDA is used in Process Leader jobs:
  • Formulate and batch all chemical solutions in an FDA regulated chemical production environment.
  • Maintained supplies necessary to perform all job duties, worked with inspection readiness for FDA/OSHA also familiar with and prepared C.G.M.P./M.S.D.S.
  • Represented group in the implementation of a Quality Management System (QMS) required to meet FDA medical device requirements.
  • Worked with Quality assurance regarding clinical data supplied in the system due to FDA and MHRA (UK) guidelines.
  • Facilitated aseptic manufacturing processes of commercial human blood therapeutics with strict adherence to FDA and ISO 9001 regulations.
  • Worked closely with various auditing teams, including FDA, MCA, internal auditors, and others.
  • Completed daily paperwork including component logs, run sheets, opening/ closing paperwork per FDA requirements.
  • Fixed machines when necessary and maintained a sanitary work environment up to FDA standards.
  • Lead man for chemical production of FDA APPROVE batches
  • Plant Host for Corporate and FDA audits.
  • Approved supplier list using (SQCS) for FDA audits.
  • Comply with the FDA Approval.
  • Developed FDA approved sanitation program; benchmarked staffing, defined training and documented policy and procedure for sanitation team.
  • Directed workflow, supervises, and trains manufacturing staff to perform postings to FDA regulated documents.
  • Coached Teams on Good Manufacturing practices Made certain procedures were in compliance with FDA standards.

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20. Management Process

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Here's how Management Process is used in Process Leader jobs:
  • Provided subject matter expertise for the Supplier and Requirement Management process areas for PIO organization.
  • Project manager for the improvement of the warehouse and inventory management processes standardization.
  • Provided oversight of day to day incident management process and training curriculum.
  • Follow Risk Management and Compliance Management Process for every account.
  • Managed Change Management process related to new ticketing tool implementation.
  • Defined and deployed software engineering and project management process upgrades.
  • Implemented Incident, Problem and Change Management Processes and set up the service desk to follow the processes developed and implemented.
  • Assist in developing a culture of quality throughout the entire organization by supporting documentation needs and the Process Change Management process.
  • Skilled in the development, integration and review of system schedules, program schedules, and overall business management processes.
  • Supply Management processes including planning, sourcing, contracting, transition, and supplier improvement and development process plans.
  • Developed and delivered a Global Change Management process resulting in a 50% reduction in incidents caused by change.
  • Generated $40 M by implementing a demand management process and procurement savings framework to optimize addressable spend.
  • Configured and implemented role based case management processes like Activities, Functions, Substitutions, Re-assignment etc.
  • Improved Incident Management process by reducing unnecessary steps by 50% while optimizing time/effort from support teams.
  • Lead cross-functional team related to the Critical Parts Management process.
  • Key Business Lead for issue mitigation and change management process.
  • Led Change Management process for global technology.
  • Assisted in change management process.
  • Documented Axios Assyst tool procedures to support incident management process and objectives.
  • Developed and operationalized a lifecycle management process that produced a project portfolio aligned with strategic goals: 1.

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21. CRM

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Here's how CRM is used in Process Leader jobs:
  • Focus in measurement, evaluation and optimization for delivering world class customer experience across multiple business channels of CRM functions.
  • Reviewed existing functionality and business objects to identify proposed solution and gaps consistent with current CRM and IS-Retail design.
  • Conducted UAT Testing and wrote all new (80+) processes for new CRM system being implemented company-wide.
  • Developed support documents, training materials, and other resources for the Dynamics CRM group across all services.
  • Reviewed business scenarios to identify process and system integration points for Fit/Gap analysis of SAP CRM solution.
  • Lead a large cross-functional team in multiple releases of ACT!, the leading Windows-based CRM solution.
  • Involved in system enhancement and designed new system flow for Agency Management System and CRM application.
  • Involved in Upgrade of SAP environments including key Mitigation activities for ECC and CRM processes.
  • Provided end user support of CRM either over chat or in person.
  • Created a process flow for converting dealers to a new CRM system.
  • Responded to prospective student inquiries using CRM database and by phone.
  • Supported CRM and OTC processes on a daily basis.
  • Introduced first national CRM application.
  • Project Description: This project involves implementation of High Tech Industry and Manufacturing, Service modules on Siebel CRM v8.1.1.7.
  • Utilize multiple order entry systems, telephony systems, CRM system, and Salesforce which maintains our customer details.
  • Developed VB.NET CRM saving the business over a million dollars through process improvements and lead retention.
  • Created email template responses and uploaded them into CRMs for Support and Implementation.
  • Implement the Marketing CRM function and incorporate into sales groupAMSOIL INC.
  • Forecast, track, and measure demand generation/lead and inside sales activities using Salesforce.com, Microsoft Dynamics CRM and Eloqua.
  • Developed resource requirement and phased implementation plan Software used: mySAP CRM 4.0 and R/3 4.7

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22. Test Cases

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Here's how Test Cases is used in Process Leader jobs:
  • Identified Re-usable/Repeatable manual test cases for creating Regression Test Suite.
  • Reviewed and provided final approval to Test Plan, Test Scenarios, Test Cases, and Functional and System Testing.
  • Execute test cases in Test Plan for Retail Systems: QuickPay, AutoPay, IVR, and PDC2 retail applications.
  • Created the Test cases and tested the reports as per the SQL of the Hamilton data base.
  • Assisted in designing test cases, writing validation rules and also participated in user acceptance sessions.
  • Established and managed a defect tracking process for test cases & requirements.
  • Transferred all test scenarios/test cases from RubyMine to HP ALM.
  • Managed test cases using HP ALM.
  • Reviewed test plan and test cases.
  • Developed and executed test cases.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
  • Author highly detailed test plans and test cases from engineeringspecifications and product marketing documents.
  • Collaborated with the QA team to refine test plan and test cases.
  • Created backend test cases and written queries to retrieve data from database.
  • Conducted test cases with different interfaces (Tobin, standard register) that were identified during the course of the project.

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23. QA

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Here's how QA is used in Process Leader jobs:
  • Established/Maintained QA program to ensure Service Level Agreements exceed requirements.
  • Key corporate team member/plant leader for implementing & integrating multiple plants to corporate headquarters with QAD MPRII/TOC finite scheduling software.
  • Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
  • Worked as a QA lead for a compliance regulatory online portal consisting of financial regulation and compliance.
  • Coordinated QA team for Unit testing, System Testing for Pilot and New release implementation and support.
  • Submitted samples of finished ingredients to QA Lab and made needed adjustment as specified by lab.
  • Worked with software managers, engineers and QA to adopt and support the new process.
  • Improved Quality by 25% and deduced the QA department from 12 to 3 auditors.
  • Teamed with CM and QA to establish support/development processes for company functional engineering teams.
  • Designed and implemented basic SQL queries for QA testing and report / data validation.
  • Elaborated BPP's, documented QA&DB and Business Process Master List.
  • Provided feedback to the developers and the QA team on top priority issues.
  • Reviewed and made recommendations to all embedded P-3 PPQA audit reports.
  • Coached MIQA Leaders on RAGAGEP and engineering standards.
  • Experienced in coaching employees according to QA scores.
  • Performed PPQA audits on all P-3 processes.
  • Provide QA feedback for review retrospectives.
  • Submit first article to QA/QC.
  • Coordinated reviews and QA with SMEs across departments, meeting organization s goals on schedule and within budget.
  • Key US liaison/coordinator of EU/US SQAs.

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24. Troubleshoot

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Here's how Troubleshoot is used in Process Leader jobs:
  • Utilized my troubleshooting skills to pinpoint equipment malfunctions and assisted the Maintenance Department in facilitating repairs.
  • Collaborated with department in cross-functional teams, projects and GXP-related problem resolution and troubleshooting.
  • Provided tactical support to troubleshooting activities and stabilized new SAP installation.
  • Performed daily preventative maintenance, including troubleshooting all challenges.
  • Assisted automation engineers in troubleshooting operational electrical issues.
  • Troubleshooted equipment and/or material problems as they occurred.
  • Possess machinery/system technical troubleshooting skills.
  • Collaborated with IT department to help troubleshoot user and file errors to both internal and external customers.
  • Provided on-site support for migration go-live event which included physical inventory, costing rolls, and troubleshooting.
  • Lead set-up team in performing set-ups and troubleshooting problems of all injection machines and dryers.
  • Take initiative to troubleshoot and solve communication, as well as, other issues.
  • Appointed to work on mailings and assist fellow processors with issue and troubleshooting.
  • Maintain SQL back end and troubleshoot issues as they arise.
  • Used motor and control knowledge for projects and troubleshooting.
  • Tracked productivity statistics for employees and documented troubleshooting measures for departmental equipment.
  • Performed troubleshooting of malfunctioning equipments and actively participate in resolving root cause.
  • Performed process troubleshooting services to the plants and played a major role in fiberizing development.
  • Received and Sent troubleshooting calls for wifi issues, billing issues, construction complaints.
  • Troubleshooted, diagnosed, repaired, and/or replaced various weapons systems (e.g.
  • Trained users and served as the primary "go-to" troubleshooter within my department on these new systems.

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25. Master Data

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Here's how Master Data is used in Process Leader jobs:
  • Introduced concept of master data to identify and drive continuous improvement opportunities.
  • Created a data consulting team to drive SAP master data improvements in businesses resulting in savings of $2 million.
  • Completed two successful global go-lives of Master Data Governance (MDG) and Business Planning & Consolidation (BPC).
  • Established good communication between the users, and dual maintenance team to resolve the master data issues quickly around go-live.
  • Leveraged deep understanding of SAP master data and BI/MDM technology to design a solution that addressed several complexities.
  • Developed conversion programs/LSMW to upload various master data from legacy to SAP.
  • Result: Secured global standard data source for master data key elements.
  • Established and finalized all controlling master data for PentaSAP.
  • Worked on ECC SRM integration master data management.
  • Analyzed and redesigned Production Master Data association for work centers, reference operation, and routings at 5 plants.
  • Master data Load in Parallel, Attribute Change run and Number range bufferring for better Load performance.
  • Co-led global migration of SAP system configuration, master data, transactional data and inventories to establish The Chemours Company.

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26. Special Projects

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Here's how Special Projects is used in Process Leader jobs:
  • Selected by senior management for numerous special projects, resulting in improved company service and streamlined operations.
  • Selected to manage and lead various special projects including mergers, acquisitions and various system launches.
  • Assigned and managed teams between 6-160 people for the completion of special projects and daily task.
  • Assisted in the development and implementation of processes and procedures for special projects.
  • Assist IP Manager with special projects, research and upgrades as required.
  • Led stand-up meetings, events and special projects with measurable goals.
  • Assisted with the development of new handling procedures and special projects.
  • Declined policies, assisted Supervisor with special projects and reports.
  • Performed special projects and reporting as requested.
  • Perform various special projects and research.
  • Assisted manager with special projects.
  • Assisted with special projects for mailroom/data entry on an as needed basis.
  • Have been involved in multiple special projects within Siebel.

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27. Training Programs

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Here's how Training Programs is used in Process Leader jobs:
  • Developed standardized training programs and work procedures based on findings from utilization studies.
  • Developed and administered training programs for operations, maintenance and plant leadership.
  • Completed required safety training programs.
  • Implemented and managed training programs.

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28. Inventory Control

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Here's how Inventory Control is used in Process Leader jobs:
  • Developed work instructions to improve process consistency in planning, production control and inventory control.
  • Performed basic inventory control including part number identification and preparing forms of transaction.
  • Maintained inventory controls by collecting stock location orders and printing requests.
  • Developed numerous trend reports including: Account analysis, spending, invoicing, outstanding liabilities, inventory control and module usage.
  • Led team of 22 warehouse technicians, material analysts and inventory controllers in maintaining inventory supporting MRO functional areas.
  • Assist with coordinating inventory control issues within the Business Unit, and with other affected organization's key users.
  • Trained and overseen new staff members in warehousing, inventory control, and records maintenance duties and responsibilities.
  • Interact verbally and via email with inventory control and customer service representatives on return issues.
  • Created a spreadsheet for returns inventory control that reduced the recounts by 40%.
  • Performed shipping/receiving and inventory control of all raw materials, products and finished goods.
  • Created effective training for inventory control processes, enhanced by magic square.
  • Shipped and received finished goods, cycle counting and inventory control.
  • Inventory Control - MRP2 (Tracking)
  • Warehouse Inventory Control Create monthly reports for financial inventory accuracy.
  • Blue print reading, job coordination for on-time delivery, materialordering including inventory control & scrap material handling.
  • Created and Piloted the Asurion Jewelry Depot Cycle Count and Inventory Control Process.

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29. Sort

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Here's how Sort is used in Process Leader jobs:
  • Maintained the highest quality in pasteurization and homogenization of milk and assorted juice products for customers.
  • General administration duties such as filing, sorting, faxing, scanning, data entry and ordered tenant payment coupon books.
  • Operate various types of equipment, such as pallet trucks, hand truck, optical character readers and bar-code sorters.
  • General administration of duties such as filing, sorting, faxing, scanning, data entry, and order processing.
  • Manifest and dispatched daily courier job uploads * Load and unload mail trucks & transport items to sorting stations.
  • Backed up Quality Control, Sorter Operator, Remittance Processor clerk (level II requirement).
  • Unload parcel, parcel sort items, inbound dock sort, Create pallets break pallets down.
  • Sorted trays of mail into categories and processed 500+ letters per day with correct coding.
  • Encoded bank documents, balanced transactions, sorted items, and reconciled completed work.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Supervised sorter room during second shift, prepared and monitored weekly assignments.
  • Supported and utilized NCR 7780 Reader/Sorters in an Item Processing Environment.
  • Trained new employees to Sort, Hang and Price Clothing
  • Monitor all incoming mail, sort and assign work.
  • Process checks using NCR sorter for daily processing.
  • Coordinated unpacking, assorting, ticketing & picking of merchandise * Coordinated scanning & packing of merchandise
  • Worked in a warehouse setting Organizing and time processing, ran sorter room
  • Coordinate and sort activities to ensure that downtimes are met.
  • Supported the Capture & Sort Department by efficiently operating and repairing a NCR iTran 8000 and OPEX machine.
  • Open and sort premium payments for eight lockboxes on a high speed Opex machine.

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30. Processing Department

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low Demand
Here's how Processing Department is used in Process Leader jobs:
  • Developed and instituted processing department statistics tracking and trend analysis.
  • Developed strategy to replace electrical service in processing department.
  • Created and implemented Processing Department policies and procedures.
  • Implemented monthly safety scans and weekly sanitation score card to improve safety and cleanliness of processing department.
  • Inspect over 100 files per month to identify curative issues and delegate them to correct processing department.
  • Served as main point of contact to Title Manager ensuring processing department was meeting all daily deadlines.
  • Lead worker for the graveyard shift in the Specimen Processing department at the ARUP main facility.
  • Unloaded raw milk from tankers coming in and transferred milk to processing department to holding tanks.
  • Provide continual evaluation of processes and procedures of the Notice and Processing department.
  • Updated all standard Operating Procedures (SOP) in the Processing Department.
  • Assist and implement policy and procedures within the Order Processing department.
  • Trained new staff members in specimen processing department.
  • Managed daily operations of the claims processing department.
  • Position I was hired for required a startup of the item processing department that was being brought in-house.

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31. SQL

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low Demand
Here's how SQL is used in Process Leader jobs:
  • Completed key Inventory, Cycle Counting, and Production Costing reports using SQL / Crystal Reports.
  • Team member on multiple projects such as, SQL and server upgrade, EMV implementation.
  • Compare Content: Compares the Content that has been exported from MySQL to Ms-Access.
  • Created SSIS package to transform data from Excel to SQL server database using SSIS.
  • Export Content: Transfers the Ms-Access database to MySQL database.
  • Perform quarterly financial and cost analysis using SQL data mining.
  • Provided the deposits consumer segmentation mix for these accounts Tools/Software/Programming Language used: SQL, SAS Base/Macro, EXCEL Pivot, PowerPoint
  • Created SQL queries to test the backend functionality of the application.
  • Worked on several projects involving PHP, MySQL, Javascript, JQuery and Bootstrap.

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32. Ensure Compliance

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low Demand
Here's how Ensure Compliance is used in Process Leader jobs:
  • Provided internal coordination with proper regulatory authorities to ensure compliance with foreign certification requirements.
  • Lead project to ensure compliance of state disclosures and state requirements for mortgage loan closings preventing class action law suits.
  • Interact with internal and external stakeholders, responding to requests and providing product status to ensure compliance with requirements.
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Communicated any necessary changes via worldwide network to ensure compliance can be met at all sites.
  • Interfaced with title companies, and appraisers to ensure compliance of required loan documentation and records.
  • Executed funds alignment and coordinated with Headquarters Air Force Materiel Command to ensure compliance.
  • Monitor and ensure compliance to EV Management System Description (Operating Manual).
  • Developed strategies to ensure compliance to ISO 9000 standards and proactive audit preparation.
  • Participated in continuous training to ensure compliance with RESPA and lending regulations.
  • Developed action plans to ensure compliance.Managed vendors in Queretaro, Mexico City, Puebla, Tehuacan and Teziutlan.

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1 Ensure Compliance Jobs

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33. Direct Reports

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low Demand
Here's how Direct Reports is used in Process Leader jobs:
  • Conduct reviews for direct reports outlining expectations and addressing any attendance and performance issues.
  • Managed 2 direct reports and an 8 member cross-functional team responsible for New Product Introductions including supplier selection and contract negotiations.
  • Led multiple operational departments of a $1.3 billion dollar financial institution with 400 total employees, nine direct reports.
  • Mentor for direct reports as well as other business resources on Project Management Methodology, Six Sigma and Change Management.
  • Worked with direct reports to keep them engaged during the closing of our office.
  • Created the Lean internship program and the Lean technician role, all direct reports.
  • Direct and monitor the activities of 8 direct reports and 108 hourly associates.
  • Lead and managed up to 15 direct reports in US and abroad.
  • Managed approximately 50 direct and 6 indirect reports.
  • Managed 60 indirect reports and 2 contractors.
  • Conducted team building activities with direct reports.
  • Accessed and managed direct reports responsible for on-going production, meeting goals, and updating policies.

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34. User Acceptance

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low Demand
Here's how User Acceptance is used in Process Leader jobs:
  • Created use cases, user stories, functional specifications, user acceptance criteria and configuration specifications.
  • Performed user acceptance testing and contributed to the setting of technology development priorities.
  • Managed two proprietary applications, user acceptance testing, and enhancements.
  • Provided user acceptance testing of applications to streamline operations.
  • Developed Cultural Acceleration Program Increasing user acceptance.
  • Developed User Acceptance Test (UAT) and Performance Qualification Test Scripts for use in system testing.
  • Included leading large-scale JAD/RAD sessions, user acceptance testing, process documents and creation of business rules.
  • Developed, implemented, and staffed a business support team for new User Acceptance Testing environment.
  • Provided user acceptance testing (UAT) for query management tools for use by global teams.
  • Performed User Acceptance Testing (UAT) of the final product with the business users.
  • Create Functional Specification template and call out unit test and user acceptance test requirements.
  • Partnered with User Acceptance team to ensure and sign off on testing.
  • Coordinated User Acceptance Testing for 48 global testers.

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35. SME

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low Demand
Here's how SME is used in Process Leader jobs:
  • Participated on Numerous Focused Self-Assessments for both Internal and External Nuclear Stations for Problem Identification and Resolution Inspections.
  • Conducted stakeholder assessment working with executive steering committee for buy-in and awareness and organizational impacts.
  • Implement process improvement methodology and control self assessment to identify areas of opportunity.
  • Served as Quality SME on global Hyperion Planning implementation and Oracle 11i integration
  • Process Improvement Engagement Lead Provide client process assessments and improvement services.
  • Developed and documented organization strategy and change readiness assessments.
  • Provide excellent service by giving each customer my undivided attention by utilizing listening skills through assessment, and problem solving techniques.
  • Served as a subject matter expert (SME) on the organization's Center of Excellence (COE) development team.
  • Worked successfully with senior leadership to implement and drive process excellence discipline through end-to-end process assessment, improvement, and control.
  • Led the Process Improvement effort culminating in the division achieving Capability Maturity Model Integration (CMMI) Level 3 assessment.
  • Selected by the VP for Human Resources to assist a sister company with an operational business assessment.
  • Led team of 4 across goal setting, time management, performance assessment and succession planning.
  • Conducted a Recruiting Process Assessment / Gap Analysis used to initiate TA Process Improvement Plan.
  • Designed the Interview Toolkit integrating the competency model into the Assessment & Selection Processes.
  • Direct SME pertaining to new production spare parts as well repaired spare parts.
  • Assisted coworkers with improving processing procedures as the team Continuous Improvement SME.
  • Led impact assessment workshops and managed the issue tracking and resolutions.
  • Lead implementation of the Supplier Risk and Financial Assessment program
  • Orchestrated the assessment procedure rewrite that eliminated audit functional area silos.
  • Investigated deviations (IRs/NCs) working with QA group as SME on manufacturing operations.

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36. ECC

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low Demand
Here's how ECC is used in Process Leader jobs:
  • Result: Provided a reliable link between SAP ECC6.0 and GXS Gateway platform and improved reliability between 3PL and customers.
  • Managed remote project team to migrate & maintain data in Sap 4.0b ERP system to new ECC6 Version.
  • Designed and documented all processes for new SAP ECC 6.4 FI/CO and EAM implementation.
  • Prepared data mapping for the BO for data from ECC and GTS.
  • Led implementation of SAP ECC6.0 PMD/ME for multiple manufacturing facilities in Asia.
  • Participated in SAP Upgrade activities to ECC 6.0 , Actively worked on Unicode Conversion programs.
  • Managed technical efforts for implementation of SAP Fileport communication interface between GXS and SAP ECC6.0 for Idoc exchanges.

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37. Value Stream

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low Demand
Here's how Value Stream is used in Process Leader jobs:
  • Directed, coordinated work groups and improved processes in a team environment within the production/manufacturing area of the value stream.
  • Analyze business processes, preparing diagnostic of current scenario applying value stream mapping and time studies to identify improvement opportunities.
  • Created a balanced scorecard and lead the value stream Key Performance Indicator reviews each month.
  • Developed Value Stream Mapping in assembly lines to identify bottlenecks and reduce assembly time.
  • Consulted on factory design/infrastructure and Value Stream layout.
  • Conduct current state value stream mapping workshop.
  • Facilitated lean workshops for factory design and layout, production planning and control, value stream mapping, and kaizen events.
  • Developed value streamed and process maps for the Order and Quote definition processes using Microsoft Visio.
  • Team member in many Kaizen/Value Stream Mapping/Process Improvement projects.
  • Conducted business alignment sessions, evaluating "as is" and "to be" processes using Value Stream Mapping.

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38. Quality Standards

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low Demand
Here's how Quality Standards is used in Process Leader jobs:
  • Improved team performance on quality standards required by customers and ensured that teams meet relevant compliance needs of the organization.
  • Inspect product to maintain quality standards; perform quality control duties, i.e sampling of products and environment.
  • Assure conformity to food safety and quality standards set by company and customer requirements.
  • Verify crew understands quality standards and completes quality checks.
  • Provided quality standards in resolving issues and complaints.
  • Ensured work met established production and quality standards.
  • Maintain quality standards through documentation of completed processes on various charts/forms.
  • Perform all required QC testing to ensure that batching equipment is sterile and that finished product meets established quality standards.
  • Ensured GMPs and PPEs, and Quality standards were followed to make safe quality product.

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39. Sharepoint

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low Demand
Here's how Sharepoint is used in Process Leader jobs:
  • Design user-friendly SharePoint and intranet project sites.
  • Designed and implemented an interactive SharePoint site for cross functional resources for process documentation, artifacts, and service contracts.
  • Served as SharePoint lead setting up site for internal users to view content and check- in/ check-out as contributors.
  • Administer Confluence, JIRA, and SharePoint repositories to ensure common data field names and consistent look and feel.
  • Developed, designed, assisted SAP PMO SharePoint site, various project and program sites.
  • Lead intranet content conversion of 19 global functional areas to a new SharePoint platform
  • Content Writing / Management, User Administration on SharePoint portal.
  • Defined User access rights through SharePoint interface.
  • Created and maintained documentation on procedures and other helpful information utilizing Sharepoint to create a paperless environment.
  • Worked with 20+ business teams to identify SharePoint documents, high level tasks and configure workflow.
  • Trained over 150 Catamaran personnel in the usage of the SharePoint repository and associated workflows.
  • Have been exposed to C# programming as part of development from Sharepoint end.
  • Assist with migration of content from legacy systems and sharepoint into BHOS.
  • End User Support to all SharePoint Sites (e.g.
  • Conceived of and served as SharePoint content manager for project management resources - delivered company-wide project management intranet "hub."

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40. Cmmi

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low Demand
Here's how Cmmi is used in Process Leader jobs:
  • Performed project execution assessments combining Capability Maturity Model Integration (CMMI) Level II principals with internal automotive process requirements.
  • Produced and delivered organizational training modules using CMMI Level II and III methodologies and corporate processes to project team practitioners.
  • Led corporate effort to develop documented processes and procedures, with a goal of obtaining CMMI Maturity Rating Level 2.
  • Process Leader in CMMI, including process analysis, estimations, design and implementation of the CMMI Project for Kernel.
  • Launched an effective CMM/CMMI Communication strategy and change management plan that kept leaders and team members updated with operational changes.
  • Based on reputation and experience as a PM, selected as one of six members of CMMI Appraisal Team.
  • Coordinated with process action team and development organization to implement CMMI level 3 Verification process and Peer Review.
  • Received many internal appreciations for helping the projects and the team members in understanding CMMI standards.
  • Acted as the point-of-contact for the CMMI lead appraiser, in preparing for the SCAMPI.
  • Lead and support periodic CMMI assessments or evaluations of certification and compliance.
  • Defend QPM Level-5 status at CMMI audits.
  • Led organization to CMMI ML 2.
  • Established and chaired CMMI MSC, SEPG and ICD Control Group.
  • Establish and maintain Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Level 3 processes and performance.
  • Co-chaired a software process improvement team charged with enhancing processes in preparation for a CMMI Level 3 Assessment.
  • Completed CMMI for Development course; incorporated managed CMMI concepts into new DVED production workflow.
  • Ensured all the CMS deliverables complied with CMMI policies and guidelines.
  • Adapted existing SDLC from newly acquired Logicon company into Northop Grumman corporate CMMI initiative.

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41. R

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low Demand
Here's how R is used in Process Leader jobs:
  • Collaborated with project teams to develop robust requirements in support of edits mandated by regulatory changes.
  • Compiled month-end closing reports for accounting reconciliation.
  • Developed, tested, and executed scripting and program coding for offshore vendor telemarketing agents in support of inbound telemarketing campaigns.
  • Measure, mark, or record openings or distances to layout areas where construction work will be performed.
  • Designed high-speed vision system used for defect detection that analyzes parts as produced at up to 1600 parts/minute.
  • Streamlined Employee Referral and Hiring bonus payout processing, eliminating labor intensive manual approval and pay out.
  • Work directly with Process Engineers and Quality Assurance to decrease process time and increase production.
  • Established new Sensor Lab which designed and installed defect detection sensors in progressive dies.
  • Simplified filing and retrieval system to reduce time by approximately 50%.
  • Directed activities of machine operators, tool makers and operations support staff.
  • Created a Talent Acquisition Strategy Document (service level agreement).
  • Perform assigned tasks and assist in creating and completing production reports.
  • Performed a comprehensive engineering, QMS and mfg.
  • Co-developed new Employee Referral Plan Program.
  • Streamlined refund submittal process across departments that improved tracking and reduced processing time by approximately 20%.
  • Monitor project material orders for stock inventory further reducing overhead costs.
  • Lead Responsible for training, staffing, planning, organizing, directing and managing processing to accomplish goals set by customer
  • Re-engineered the pre-payment audit process to take less time with significant reduction in payment errors and increased vendor satisfaction.
  • Operated small machines such as presses, sealers, baggers, and automated cleaning equipment.
  • Lead Kaizen teams to eliminate scrap and improve process.

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42. External Customers

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low Demand
Here's how External Customers is used in Process Leader jobs:
  • Coordinate with other department supervisors to ensure prompt delivery of quality product to our internal and external customers.
  • Created overall consistency in clerical processes improving customer service for both internal and external customers.
  • Identified process improvement opportunities and possible solutions for the internal and external customers.
  • Informed internal and external customers of federal regulations.
  • Reviewed completed work and inspect to assure that required standards are met to service of internal and external customers.
  • Created and delivered presentations on team performance, objectives, goals and progress to senior management and external customers.
  • Briefed, mentored, trained, and assisted internal and external customers in same.
  • Conducted end user training for secure submission tool for internal and external customers.
  • Act as a liaison to a wide spectrum of internal/external customers.
  • Handled calls and concerns from internal and external customers.
  • Coordinated warehouse operations to support internal and external customers Informally trained new team members.
  • Conducted proactive refresher training surrounding internal SOPs and processes for internal and external customers.

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4 External Customers Jobs

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43. Corrective Action

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low Demand
Here's how Corrective Action is used in Process Leader jobs:
  • Tap Root Qualified -Certified Procedure Writer -Management Review Committee/Screening Team Qualified -Corrective Action Review Board Qualified -SY045 Engineering Systems Introduction Course
  • Examined and analyzed potential process improvement initiatives and operational problems for corrective action or implementation of streamlined efficiency.
  • Identified three inefficient data management processes and proposed corrective action to upper management.
  • Provide cost projections, Recommendations and implements simple cost-effective permanent corrective actions
  • Identified customer delivery issues root causes, prioritized and categorized corrective actions, allocated resources, and drove solutions.
  • Performed supervisory duties such as planning, scheduling, training, corrective actions, job performance evaluations and payroll.
  • Process Lead for Corrective Action program, Screening Team and Station Corrective Action Program Coordinator and Performance Improvement Coordinator.
  • Lead and support Quality Assurance audit activity and follow-up, including handling of ECATS and corrective actions as needed.
  • Documented the Corrective Action processes and procedures for ISO activities within the Boeing ISO documentation system; 3.
  • Work with cross-functional teams to communicate results of corrective actions such as terms, solutions or credit research.
  • Attended QA meetings weekly to analyze causes of quality challenges and what corrective actions needed to be executed.
  • Lead root cause analysis and effective corrective action processes to ensure process integrity for suppliers' manufacturing practices.
  • Coach and provide technical expertise to resolve processing issues and create corrective actions with appropriate follow through plans.
  • Executed Corrective Actions (CAPA) and develop innovative ideas for process improvement.
  • Coordinate accident or near miss investigations and facilitate root cause and corrective action.
  • Investigate engineering/supplier issues, implement corrective actions using world class problem solving tools.
  • Implemented root cause and corrective actions to remove production constraints.
  • Provide feedback and support to Production Supervision regarding ongoing paperwork issues and suggested ideas for corrective actions.
  • Monitor the daily efficiencies and yields working with the Processing Manager to take corrective actions as needed to achieve results.
  • Monitor mishandlings and create corrective action plans to enhance customer service.

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44. MM

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low Demand
Here's how MM is used in Process Leader jobs:
  • Facilitated communication and fostered teamwork between appropriate departments to address critical issues and ensured problem resolution in the Mid-Ohio Region.
  • Developed processes, identified and recommended opportunities for streamlining activities to management in order to fully utilize manpower resources.
  • Resulted in a single, unified IT communications process saving cross divisional resource time and eliminating process redundancy.
  • Communicated with sales team regarding back order availability, future inventory and special orders for customers.
  • Initiated and communicated Incident and Problem metrics useful for daily IT Management along with ServiceNow improvements.
  • Collaborate with cross-functional teams to ensure implementation of processes and recommend changes as necessary.
  • Ensured management priorities were communicated and requirements were met.
  • Process incoming mail, data entry, communicate with tax collectors, filing, lead in charge of training new employees
  • Reported on the Action items which were planned and committed to client were met by following the process guidelines.
  • Communicate with team for scheduling and supplies, enter time into database, and maintain equipment for each job.
  • Achieved $20MM reduction in finished goods inventory, and up to 75% reduction in cycle times.
  • Recommended or initiated personnel actions such as promotions, transfers, discharges and disciplinary measures.
  • Lead UX activities for commercial products in the automotive, financial, and medical industries.
  • Lead the commercial side of the business in defining, improving, and establishing processes.
  • Work extremely well with other departments and communication is a strong point.
  • Design Visual MGMT Electronic board, to increase company production and communication.
  • Lead efforts to minimize the cost of common materials and services.
  • Maintain consistent communication with buyers to provide status updates and notifications of inventory discrepancies.
  • Used common Lean tools such as FMEA and 5 Whys to identify and mitigate quality process issues Obtained approx.
  • Worked directly with programmers on systems problems .

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45. GMP

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low Demand
Here's how GMP is used in Process Leader jobs:
  • Initiate discrepancies report in SAP system to document quality incident or discrepancy pertaining to GMP/GDP violation, specification or process.
  • Oversee and direct contract labor to insure proper coverage and conformance to HACCP and GMP's.
  • Conducted GMP training for both new hires and annual refresher training for existing employees.
  • Train new associates to perform job tasks complying with GMP and Safety requirements.
  • Trained personnel and enforced Good Manufacturing Practices (GMP's).
  • Ensured the employees and processes were in complying with GMP standards.
  • Ensured GMP and SQF requirements were met on the line.
  • Follow and revise standard GMP and SQF practices.
  • Motivated teams and ensured compliance with CGMP.
  • Ensured that GMP's, SSOP's and safe work practices were observed in the department.
  • Performed routine pharmaceutical product processing within a clean-room environment with aseptic gowning according to cGMP.
  • Involved in the audit of facilities for GMP Compliance, also reviewed and audited quality systems of CMOs.
  • Provide QA presence on the manufacturing floor to ensure compliance with the relevant standards, acceptance criteria, SOPs and cGMPs.
  • Operate filling equipment and handle product within all applicable SOPS, cGMP's, ect.
  • Utilized cGMP methods for purification of a human injectable.

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46. Dmaic

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low Demand
Here's how Dmaic is used in Process Leader jobs:
  • Lead continuous improvement projects bringing immediate value to the Global Supply Chain organization applying Lean and Six Sigma DMAIC methodology.
  • Drive process improvement efforts through the use of Six Sigma Methodologies including DMAIC, DMADV and LEAN applications.
  • Lead teams through the DMAIC & DESGN methodologies to implement process improvements and launch new initiatives.
  • Lean Project Initiatives - Key contributor in various manufacturing line lean projects using DMAIC methodology.
  • Led projects in various Engineering departments using the DMAIC method to ensure sustainable improvements.
  • Communicate data-driven results of DMAIC logic in simple presentation form to Business Leaders.
  • Used DMAIC methodology to work projects to reducing quality defects and improve costs.
  • Trained multiple waves of Six Sigma Green Belts in the DMAIC methodology.
  • Provided guidance and formats for developing new processes using DMAIC/Six Sigma concepts.
  • Created curriculum and trained department in DMAIC methodology and tools.
  • Worked on DMAIC Project along with the team.
  • Led a SSGB DMAIC to reduce cycle time variation to meet compliance goal of 75%.
  • Trained in DMAIC, DFSS, and Lean, with an emphasis on DMAIC.
  • Key contributions: Led Black Belt DMAIC projects that delivered over $5 million in financial benefits.
  • Developed strategic plans to achieve CI and saving goals through DMAIC approach.

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47. SLA

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low Demand
Here's how SLA is used in Process Leader jobs:
  • Translated customer and internal testing results/metrics directing external vendor to prioritize engineering activities to resolve high priority defects.
  • Evaluate and analyze existing procedures based on Legislative and state requirements.
  • Lead the translation of business strategy and plans into business process requirements of PP/DS, SNP, MM, SD etc.
  • Supported the SLA for support work and led the team on day to day ticket resolution with off shore support team.
  • Set individual/team goals aligned to SLA/service delivery obligations, client satisfaction, and quality compliance in a complex environment and landscape.
  • Implemented Vendor Management processes and developed Service Level Agreements (SLA) for all HRSC vendors.
  • Analyzed quality assurance for outsourced process improvement ensuring adherence with service level agreements (SLA).
  • Performed all functions with priority given to user friendliness and responsiveness in the given SLA.
  • Ensured SLA's are achieved and client expectations are met (or exceeded).
  • Average of 1,500 match mailings per week with a 100% SLA accuracy rate.
  • Lead Computer Operations change control process, Incident management, escalations and SLA process.
  • Tested aspects of the application and acted as the coordinator for French translation.
  • Translated multiple customer order formats into a standard format for order entry.
  • Translated bench-scale synthesis parameters to conduct and evaluate pilot plant trials.
  • Experience in submitting and resolving tickets within their corresponding SLA.
  • Acted as the coordinator for French translation.
  • Interpret the business needs - translated business requirements to developers, participating in design, prototype, and testing reviews.
  • Negotiated new SLA's with reporting team updating content and timelines.
  • Managed vendor scorecard to ensure compliance with agreed SLAs.
  • Developed Action Plans to translate process improvements resulting from the "Why do we do that?"

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48. Technical Support

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low Demand
Here's how Technical Support is used in Process Leader jobs:
  • Delivered and provided technical support for 7 revisions of development processors to system test organizations.
  • Assist department Supervisor, providing technical support.
  • Assigned to management in US Consumer Technical Support leading projects within business unit which result in short and long term improvement.
  • Provided software technical support to branch personnel, troubleshooting software problems; resolving customer billing issues; answer congressional.
  • Provided leadership and technical support to six PSM affected plants involving 42 highly hazardous processes.
  • Point person for escalated customer queries & technical support required by the team.
  • Resolved customer service and technical support issues.
  • E-mail Service Representative *Responding directly to customer e-mail providing reservation information and technical support as needed.
  • Developed and implemented environmental program to control the emission of pollutants Provided technical support to plant operators .

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3 Technical Support Jobs

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49. Company Policies

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low Demand
Here's how Company Policies is used in Process Leader jobs:
  • Collaborated with upper management to develop and implement new company policies and goals.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Participated in the document definition and billing procedures and company policies.
  • Supervised and enforced company policies and guidelines.
  • Interpreted company policies and procedures.
  • Stocked thousands of items, daily, and according to company policies with limited supervision.
  • Reviewed, and updated as needed, job descriptions and company policies and procedures.
  • Interpret specifications, job orders, and company policies and procedures for workers.
  • Maintain adherence to company policies, safety standards, and good housekeeping practices.
  • Interpret and process adjustments in accordance with company policies and procedures.
  • Delivered 100% compliance with all company policies and safety protocols.
  • Explained work procedures and company policies to staff.
  • Enforce compliance with company policies and procedures.

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50. Itil

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low Demand
Here's how Itil is used in Process Leader jobs:
  • Process Improvement, Customer satisfaction management, ITIL documentation and implementation.
  • Analyze Current Configuration management and change management Process and find out Gap with the ITIL standards and propose to be process.
  • Evaluated statement of work (SOW) and implemented ITIL processes, defined software requirements and audit methodology for projects.
  • Assisted in the roll out a Global Help Desk application (Magic) based on the ITIL methodology.
  • Conducted Process Integration Workshops to clients and delivery teams on Information Technology Infrastructure Library (ITIL).
  • Contribute leadership and guidance to the overall organization using ITIL and CMMI process improvement models and practices.
  • Researched, recommended and customized ITIL best practices for policy, process and procedure documentation.
  • Championed ITIL and ITSM for Incident and Change management.
  • Leveraged ITIL standards as basis for process improvements.
  • Performed Gap Analysis to improve ITIL Processes.
  • Release management improvements using Integrated Information Technology Infrastructure Library (ITIL) best practices within the Service Management CA-Unicenter processes.
  • Run post mortem meetings along with CAB and Post Implementation reviews all which tie hand in hand with ITIL Frameworks.
  • Manage client conversion to ITIL Review previous documentation, submit for conversion, and approve changes.
  • Managed the execution of the IT change and release management processes per the Information Technology Infrastructure Library (ITIL) methodology.

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Process Leader Jobs

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20 Most Common Skills For A Process Leader

Business Requirements

13.0%

Customer Service

10.6%

Product Quality

10.2%

Process Improvement

9.0%

ISO

8.9%

Sigma

6.2%

Project Management

5.4%

Data Entry

5.3%

Business Units

3.8%

Cost Savings

3.2%

New Processes

3.1%

ERP

3.1%

Logistics

2.6%

Kaizen

2.6%

Management System

2.6%

HR

2.5%

Key Performance Indicators

2.2%

Osha

1.9%

FDA

1.9%

Management Process

1.9%
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Typical Skill-Sets Required For A Process Leader

Rank Skill
1 Business Requirements 9.2%
2 Customer Service 7.5%
3 Product Quality 7.3%
4 Process Improvement 6.4%
5 ISO 6.3%
6 Sigma 4.4%
7 Project Management 3.8%
8 Data Entry 3.8%
9 Business Units 2.7%
10 Cost Savings 2.3%
11 New Processes 2.2%
12 ERP 2.2%
13 Logistics 1.8%
14 Kaizen 1.8%
15 Management System 1.8%
16 HR 1.7%
17 Key Performance Indicators 1.6%
18 Osha 1.4%
19 FDA 1.3%
20 Management Process 1.3%
21 CRM 1.3%
22 Test Cases 1.3%
23 QA 1.3%
24 Troubleshoot 1.2%
25 Master Data 1.2%
26 Special Projects 1.1%
27 Training Programs 1.1%
28 Inventory Control 1.1%
29 Sort 1.1%
30 Processing Department 1.0%
31 SQL 1.0%
32 Ensure Compliance 1.0%
33 Direct Reports 1.0%
34 User Acceptance 1.0%
35 SME 0.9%
36 ECC 0.9%
37 Value Stream 0.9%
38 Quality Standards 0.9%
39 Sharepoint 0.9%
40 Cmmi 0.9%
41 R 0.9%
42 External Customers 0.9%
43 Corrective Action 0.8%
44 MM 0.8%
45 GMP 0.8%
46 Dmaic 0.8%
47 SLA 0.8%
48 Technical Support 0.8%
49 Company Policies 0.8%
50 Itil 0.7%
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10,225 Process Leader Jobs

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