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Process leader work from home jobs - 193 jobs

  • Team Lead, Scientific Data Workflow Automation

    Tetrascience, Inc.

    Remote job

    Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr
    $60k-116k yearly est. 4d ago
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  • Team Lead, Scientific Data Workflow Automation

    Tetrascience

    Remote job

    What You Will Do What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr
    $60k-116k yearly est. 1d ago
  • US Supply Chain Process Improvement Sr Manager

    Henry Schein 4.8company rating

    Remote job

    The Supply Chain Process Improvement Senior Manager will play a key role in transforming the supply chain through shaping and executing a comprehensive continuous improvement strategy. This role is responsible for leading and facilitating process improvements projects that drive efficiency, reduce waste, enhance quality, and lower costs across our supply chain. The Senior Manager will lead a culture of continuous improvement, mentor teams, and utilize data-driven methodologies to achieve significant and sustainable operational excellence. KEY RESPONSIBILITIES: Partner with senior leadership to identify and prioritize key improvement opportunities, ensuring initiatives are linked to strategic priorities and deliver significant business value Lead the design and implementation of supply chain's continuous improvement / kaizen roadmap Lead and facilitate major process improvement projects (e.g., Kaizen events, Six Sigma projects), from conception and chartering to implementation and sustainment. Conduct value stream mapping, root cause analysis, and other analytical exercises to identify inefficiencies, bottlenecks, and waste. Utilize data analytics and statistical methods to measure process performance and validate improvement results. Establish and manage a portfolio of strategic, cross-functional projects, ensuring alignment, resource allocation, and sustained results Prepare and present regular updates to senior leadership and stakeholders on process improvement initiatives, project milestones, and performance metrics. Develop and deliver training programs on Lean principles and tools to build internal capabilities and empower teams. Coach, mentor, and develop Lean Champions, fostering a culture of ownership and data-driven problem-solving. Collaborate with a wide range of departments, including business divisions, IT, Finance, Sales, and Customer Service, to ensure alignment and buy-in for improvement projects. Drive the adoption of new technologies and systems that enhance process efficiency and data visibility. Act as a strategic partner to senior leadership to embed a data-driven, problem-solving culture. Serve as a change agent, fostering a culture of continuous improvement, data-driven decision-making, and accountability across all levels of the organization. Ensure compliance with established Henry Schein Lean standards and methodologies. Participate in other special projects and perform other duties as required SPECIFIC KNOWLEDGE & SKILLS: Lean Six Sigma Black Belt certification is highly preferred. Green Belt is a minimum requirement. Proven experience leading and implementing Lean, Six Sigma, or other process improvement projects with a quantifiable impact. Strong knowledge of supply chain management principles, including demand planning, inventory management, procurement, and logistics. Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights. Exceptional leadership, communication, and interpersonal skills, with the ability to effectively mentor, influence, and lead cross-functional teams. Strong project management skills and experience managing large-scale, cross-functional projects. Proficiency in supply chain management software (e.g., ERP systems like SAP) and data analysis tools. Expert knowledge of Lean principles and tools (e.g., VSM, Kaizen, 5S, Gemba, etc.) and statistical process control. Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI) and process mapping software (e.g., Visio, Lucid). Experience in leading and facilitating kaizens/projects in both in-person and in virtual environments preferred. GENERAL SKILLS & COMPETENCIES: Actively use a wide-range of unique professional skills; expert understanding of industry practices Excellent proficiency with tools, systems, and procedures Outstanding planning/organizational skills and techniques Outstanding independent decision making, analysis and problem solving skills Outstanding verbal and written communication skills Outstanding presentation and public speaking skills Outstanding interpersonal skills Outstanding conflict resolution skills and ability to deliver difficult messages Strong ability to build partnerships at all levels within the company Strong negotiating skills Resolve complex issues in effective ways Project management, consultative skills and ability to manage a budget Expert in multiple technical and/or business skills Ability to cultivate and develop lasting internal and external customer relations MINIMUM WORK EXPERIENCE: Typically 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent preferred. May hold two or more industry certifications. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. The posted range for this position is $126,625-$174,110, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus not reflected in the posted range. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: *************************** Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is ******************* . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
    $126.6k-174.1k yearly Auto-Apply 5d ago
  • Leader of Product Line Management - Acacia (Remote)

    Cisco Systems Canada Co 4.8company rating

    Remote job

    The application window is expected to close on 1/13/26. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role can be performed from any location within the United States. Meet the Team Acacia (part of Cisco) is a market leader in high-speed coherent optical transceivers, pioneering the development of coherent pluggable transceivers. Acacia's coherent products are deployed by all hyperscalers to connect their Data Centers over distances from a few kilometers to thousands of kilometers and even in submarine networks. The emergence of AI has drastically increased the demand for Acacia's coherent transceivers. Acacia's coherent transceivers are also being used in space applications and is eventually expected to be used inside data centers as interconnect speeds continue to increase. Acacia is also entering the PAM4 Client market and is expected to be a key provider of PAM4 solutions, including a 1.6T PAM4 DSP. Your Impact The Leader of Product Line Management plays a crucial role within the cross-functional management team, driving a product from its initial concept to prototype and ultimately into a profitable portfolio. To ensure successful product development, this leader thoroughly understands the product lifecycle requirements and collaborate effectively with various teams: Customer-Facing Team: Engage closely to gather customer requirements and ensure expectations are met. Engineering Team: Work on product specifications, qualification, and risk mitigation strategies. Operations Team: Focus on supply chain security, manufacturability, capacity ramp-up, and cost reduction efforts. Minimum Qualifications * Typically Bachelors in Electrical Engineering or Physics + 15 years of related experience, Maters in Electrical Engineering or Physics + 12 years of related experience, or PhD in Electrical Engineering or Physics + 8 years of related experience. * + 10 years of optical fiber communications experience in product management, or system architecture, or customer application engineering in coherent DSP, or optical transport and optical transceivers. * Experience in high speed coherent and PAM optical transceiver technologies and applications. * Experience with the full product life cycle process in product releases and products through the end-end PLCs. * Experience presenting complex information to technical and non-technical audiences. Preferred Qualifications * Experience with MS Office tools like Word, XLS, Outlook * Experience with ASIC implementation including rough design flow * Experience with ITU, IEEE, OIF standards and related topics * Experience with CPU architecture and security and encryption requirements for modern system. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $230,100.00 to $325,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $230,100.00 - $374,100.00 Non-Metro New York state & Washington state: $216,500.00 - $337,000.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $113k-149k yearly est. Auto-Apply 43d ago
  • GCP Process Lead, FSP Clinical Compliance

    Invitrogen Holdings

    Remote job

    As the GCP Compliance and Process Lead at Thermo Fisher Scientific, you will play a pivotal role in driving world-class quality and compliance strategies. This is an exceptionally outstanding opportunity to influence and improve our healthcare operations, ensuring flawless execution of regulatory standards. Your expertise will be crucial in determining and successfully implementing advanced quality assurance processes. Role: GCP Process Lead, FSP Dedicated Location: Remote, USA Key Responsibilities Facilitate and manage cross-functional teams' GCP inspection readiness activities throughout the study lifecycle. Embed real-time inspection readiness strategies into daily operations, collaborating with study teams. Provide just-in-time guidance on key operating model processes and required documentation, prioritizing real-time inspection readiness. Manage and guide teams on inspection readiness planning, developing and maintaining readiness plans and tools. Facilitate the development of key inspection deliverables, including functional presentations and study team preparation for audits. Ensure high-quality deliverables for global studies by guiding adherence to operational processes and documentation. Champion proactive prioritization of inspection readiness, focusing on GCP process excellence. Engage with subject matter experts in inspection readiness activities and study-level risk assessments. Coordinate and manage TMF performance and processes, ensuring compliance and inspection readiness. Lead and participate in meetings for assigned projects, ensuring effective communication and addressing customer concerns. Maintain project management documentation, including plans, timelines, and progress reports. Coordinate activities to enable study team readiness for internal audits and regulatory inspections. Manage functional teams during inspections, collaborate with SMEs, and ensure timely follow-up Qualifications Good understanding of clinical trial processes related to sponsor and CRO activities, including but not limited to sponsor oversight, issue management, site management, and clinical monitoring Preferred experience with inspection preparation, including hands on regulatory inspection activities Minimum of 6+ years clinical research experience in pharmaceutical or biotechnology field; with at least two years specifically supporting clinical Quality & Compliance Solid knowledge of drug development, clinical trial management, and/or GCP compliance processes Proven awareness of sponsor oversight requirements and regulations Experience with CROs and outsourced clinical trial activities, sponsor experience preferred Experience in problem solving, negotiations, and collaborative team building and other collaborators is required Strong understanding of regulatory requirements within clinical trials, industry standards, and related documentation needs Bachelor's degree preferred or commensurate with experience Must be able to efficiently apply computer software programs like Microsoft Office for general use, project management, and presentations Valid driver's license and ability to qualify for and maintain a corporate credit card with sufficient credit line for business travel Domestic/international travel (5-20%) may be required Inclusion and Collaboration At Thermo Fisher Scientific, we value diverse experiences, backgrounds, and perspectives. Our inclusive culture fosters collaboration and innovation, empowering each team member to contribute to our mission of advancing science and healthcare.
    $71k-109k yearly est. Auto-Apply 60d+ ago
  • Director GTM Programs and Processes - Lead to Cash

    Fico 4.9company rating

    Remote job

    FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity "As Director, Go-To-Market Programs & Processes, you'll be a driving force in FICO's transformative Lead-to-Cash evolution, turning complex business challenges into streamlined, customer-focused processes that fuel growth. This role is equal parts product owner, business process leadership, and organizational catalyst. You'll partner closely with Finance, Legal, Operations, Strategy, Product and GTM Systems teams to design scalable, efficient, customer-centric GTM processes. If you're energized by untangling complex workflows, translating between business speak and tech speak without missing a beat and have proven expertise in successful L2C transformation, this is your chance to make a lasting impact at FICO." - Hiring Manager What You'll Contribute Product Owner Leadership: Take Product ownership of critical GTM processes, starting with Billing & Invoicing (Finance, AR/AP) and Contracting (Legal, Sales Ops, Contract Lifecycle Management [CLM]/Configure Price Quote [CPQ]). Strategic Road mapping: Develop compelling visions and success metrics that transform complex workflows into efficient, automated experiences. Requirements Translation: Convert business needs into clear epics, user stories, and acceptance criteria that enable smooth development execution. End-to-End Integration: Drive seamless process alignment from Quote → Contract → Fulfillment → Billing → Revenue Recognition. Cross-Functional Collaboration: Bring together Finance, Legal, Sales Ops, and GTM Systems teams to eliminate friction and drive shared success. Agile Leadership: Act as Product Owner in agile ceremonies, evaluating solutions for business value, guiding development priorities, and accepting completed work. Collaborate closely with development teams to clarify requirements, provide feedback on demos, and ensure continuous improvement aligned with business objectives. Adoption Excellence: Define meaningful metrics, identify improvement opportunities, and partner across teams to ensure successful rollouts. Systems Integration: Ensure Salesforce, CLM, ERP, and RevRec platforms work together seamlessly. What We're Seeking 8-12+ years in GTM Operations, L2C transformation, or Revenue Operations. Proven Product Owner experience in agile environments. Cross-functional program leadership across Sales, Finance, Legal, and IT organizations. Deep L2C expertise in quoting, contracting, and billing processes. Business-Technical Translation: You excel at translating business requirements into technical solutions. Exceptional Communication: Ability to influence and align stakeholders at all levels. Systems Knowledge: Strong experience with Salesforce, CLM, ERP/Billing, and RevRec tools. Extra Credit: Add a # next to your favorite tool/operating system on your resume. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. The targeted base pay range for this role is: $121,000 to $190,000 with this range reflecting differences in candidate knowledge, skills and experience. #LI-AJ1 #LI-Remote Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. • Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at ******************** FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at **************************************
    $121k-190k yearly Auto-Apply 37d ago
  • Business Process and Controls IV

    Applied Materials 4.5company rating

    Remote job

    **Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $96,000.00 - $132,000.00 Location: Austin,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . **Key Responsibilities** **Policy and Statutory** + ** ** Drives policy improvement to align with changing business needs, technology advancements and industry best practices. + Able to work with Corporate Policy to address Q&A and other issues that may arise. + Has a strong understanding of the interconnection with upstream and downstream policy requirements. + Helps others to make decisions based on consistent application of policy and statutory requirements **Process Delivery** + ** ** Drives end-to-end process alignment and integrity of the control environment. + Manages the products/tools organization uses/owns to delivery its processes and services. + Able to deliver multiple conflicting priorities + Actively uses benchmarking and performance metrics to understand the health of the organizational service delivery and identify improvement opportunities. + Networks to learn best practices and new approaches and new technology advancements. + Able to take ownership for escalations and drive for resolution. + Strong understands the controls and reasons for them, including risk implications, within the process and business rules. + Ensures and drives integrity of process controls. + Has a strong understanding of the design of the tools and systems the organization uses/owns to delivery its processes and services. **Process Design, Build and Test** + ** ** Able to coordinate complex design and testing activities. + Able to drive design, build and test strategies. + Able to deconstruct processes and systems to analyze end to end and understand control points, assess efficiency, assess business rules and policy implications, understand roles and responsibilities + Assesses end-to-end processes to evaluate integration points, process and policy controls, efficiency, roles and responsibilities, business objectives. **Change & Project Management** + ** ** Functions as change agent + Organizes operational sponsorship for the projects + Able to lead teams + Able to lead projects of higher complexity having moderate to large scope + Uses formal change management tools and method, including effective socialization. + Uses formal project management tools and method + Able to develop effective training materials. + Able to drive the implement new processes and policies. + Able to project influence within the organization to improve process alignment and performance. + Able to project influence to functions outside the organization to improve process alignment and performance. **Decision Making** + ** ** Has Shared Services experience + Drives for advancement of the Shared Services Mission + Foundation for Decision Making. Mastery of policy, Mastery of process (Reason for Processes, Marriage of Systems, Policy and Risk Management), Mastery or how to execute process + Applies mastery to the problem and provides correct solution path + Effectively and actively uses performance metrics in the decision process. + Effectively and actively uses benchmarking in decision making. + Understands the effects of decisions on the stakeholders. + Effectively considers the needs of the stakeholders **End User Support** + ** ** Clearly understands the Shared Services Mission and Purpose to the Company + Able to analyze trends and identify training needs. + Able to analyze trends and identify areas opportunities to reduce the necessity for inquiries. + Able to analyze trends and identify areas opportunities to improve self- service tools. + Able to improve support model design to meet changing needs of the stakeholders. + Understands technology and is able to leverage its ability to improve the end user support function. **Functional Knowledge** + Demonstrates depth and/or breadth of expertise in own specialized discipline or field **Business Expertise** + Interprets internal/external business challenges and recommends best practices to improve products, processes or services **Leadership** + May lead functional teams or projects with moderate resource requirements, risk, and/or complexity **Problem Solving** + Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions **Impact** + Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies **Interpersonal Skills** + Communicates difficult concepts and negotiates with others to adopt a different point of view + Cross-cultural communication + Adaptability + Relationship building + Negotiation **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $96k-132k yearly 56d ago
  • Mortgage Loan Process Lead - Remote

    Benchmark Mortgage 4.2company rating

    Remote job

    Description Are you tired of ‘just doing loans'? We believe PEOPLE are the future disruptors in the mortgage industry, but only the ones who are committed to becoming THE BEST. Are you an experienced professional in mortgage lending, processing, or operations who is ready to step up and do something both innovative and meaningful, if not amazing? We are looking for systems thinkers who can lead with confidence and assist with implementing an innovative new client experience from start to finish. You will work directly with one of the best and most sought-after mortgage professionals in the industry, well-known for their innovative approach and game-changing execution, while leading a team who is consistently committed to creating an experience unlike any other. What you will do: Lead and grow a team dedicated to operational excellence and building an unmatched client experience. NO limits! NO boundaries! NO exceptions! Apply your skills, experience, and passion to build smarter, better, and more impactful solutions. Become a KEY driver in shaping the future of the mortgage industry. Who we are looking for: A minimum of five years of experience in mortgage lending (in positions such as loan originator, loan originator assistant, processor, underwriter, etc.) Expert level of knowledge of the mortgage loan process, to include guidelines, income calculations, etc. Systems thinker who thrives on problem-solving and improving processes. Excellent teamwork and communication skills Working Conditions: Fast-paced environment. Requires normal vision (corrected) both close and distant. Requires normal hearing levels (corrected). Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending. Works effectively with frequent interruptions. Lifting requirements of 10 lbs. occasionally. Minimal travel
    $62k-103k yearly est. Auto-Apply 60d+ ago
  • External Manufacturing Leader

    Gehc

    Remote job

    SummaryWe are seeking a highly skilled and experienced External Manufacturing Leader to oversee and manage relationships with external manufacturing partners across various sites, specifically those involved in the production of radiotracers. The ideal candidate will have a deep understanding of regulatory frameworks, including 21 CFR 212, and familiarity with radiopharmaceuticals, radiopharmacies, and Board of Pharmacy requirements. This role will focus on ensuring safety, quality, compliance, delivery, speed, and cost across these manufacturing sites while managing the complexities of radiotracer production.Job DescriptionRoles & Responsibilities: Serve as the primary point of contact and key liaison between the company and external manufacturing partners, particularly those involved in radiotracer production Cultivate and maintain strong, effective relationships with external manufacturing sites to ensure consistent, high-quality production and compliance. Lead and participate in regular business reviews, aligning the external manufacturers' performance with corporate goals, and addressing any issues proactively. Safety & Compliance: Ensure all external manufacturing operations adhere to safety regulations, particularly in the production of radiotracers, and comply with environmental, health, and safety (EHS) guidelines. Monitor and enforce compliance with 21 CFR 212 (for the production of radiopharmaceuticals), FDA regulations, and other relevant guidelines, ensuring all manufactured radiotracers meet stringent regulatory standards. Oversee adherence to the Board of Pharmacy regulations, particularly with respect to radiopharmacies and the handling of radiopharmaceuticals. Quality & Delivery Assurance: Manage the quality assurance processes to ensure the consistent production of high-quality radiotracers in compliance with GMP, FDA, and other regulatory requirements Ensure timely and accurate delivery of radiotracers, working with external manufacturers to address any issues related to production delays or capacity. Collaborate with the quality assurance team to resolve deviations, implement corrective and preventive actions, and continuously improve quality control processes. Speed & Cost Management: Optimize manufacturing processes to balance speed-to-market needs with cost-effectiveness, particularly for the production of radiopharmaceutical products. Work closely with external manufacturers to drive cost-saving initiatives while maintaining high quality and compliance standards. Ensure that external manufacturing costs are managed effectively, including negotiating pricing and terms with vendors to align with the company's financial objectives. Risk Management: Proactively identify and mitigate risks related to external manufacturing operations, including production, regulatory compliance, and supply chain risks, especially with radiotracers. Develop and implement contingency plans to address potential disruptions in radiotracer production, supply chain issues, or regulatory changes. • Cross-functional Collaboration: Collaborate with internal teams, including Supply Chain, Operations, Regulatory Affairs, and R&D, to ensure alignment and smooth operations across external manufacturing activities. Provide leadership and regular updates to senior management on the performance of external manufacturers, focusing on key issues, risks, and solutions. Performance Metrics: Define, monitor, and report on key performance indicators (KPIs) for external manufacturing performance, ensuring alignment with business goals for radiotracer production. Track and report on the performance of external partners to drive continuous improvement in quality, safety, cost, speed, and compliance. Required Qualifications: Bachelor's degree in Engineering, Pharmaceutical Sciences, Life Sciences, Chemistry, or related field; advanced degree (e.g., MBA, Master's in Supply Chain, or similar) preferred. Experience: 8+ years of experience in external manufacturing or operations management within regulated industries such as pharmaceuticals, biotechnology, or radiopharmaceuticals. Proven track record in managing relationships with multiple external manufacturing sites, including contract manufacturing organizations (CMOs). Solid experience in quality management, compliance, and driving continuous improvements in manufacturing operations, particularly in regulated environments. Demonstrated success in optimizing production processes for speed and cost while maintaining high regulatory standards. Desired Qualifications: In-depth experience with radiotracers, radiopharmacies, and 21 CFR 212 regulations, including handling and production of radiopharmaceuticals. Extensive knowledge of 21 CFR 212, FDA regulations, and GMP as they apply to radiopharmaceuticals and external manufacturing. Strong understanding of radiopharmacy operations, Board of Pharmacy requirements, and the handling of radiotracers in accordance with industry standards. Strong leadership, interpersonal, and communication skills to effectively manage cross-functional teams and external partners. Excellent problem-solving, negotiation, and conflict resolution skills. Ability to analyze complex data, identify areas for process improvement, and implement actionable solutions. Familiarity with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Strong knowledge of SAP, Oracle, or other ERP systems is a plus. • Preferred Qualifications: Experience in managing global manufacturing operations, particularly in the production of radiotracers. Prior experience working in a radiopharmaceutical company or a similar regulated manufacturing environment. Certification in quality management or project management is a plus. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $140,000.00-$210,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: February 09, 2026
    $140k-210k yearly Auto-Apply 8d ago
  • Manager of Business Process Improvement

    Zoll Medical Corporation

    Remote job

    CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: * LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. * HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. * TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Manager of Business Process Improvement will be the internal champion for building a continuous improvement culture within Reimbursement Operations by creating and implementing process excellence across all business segments. The Manager of Business Process Improvement is responsible for identifying, scoping, planning and executing transformational business process improvement initiatives. This is a high visibility role which will require the ability to work cross-functionally with other departments within LifeVest, in addition to external vendors. Essential Functions * Develops a thorough understanding of all functional processes within Reimbursement Operations. * Primes complex process improvement initiatives affecting multiple functions within Reimbursement Operations. * Identifies and eliminates non-value added steps in reimbursement processes, and works closely with a Project Manager and/or technical teams to prioritize. * Collaborates with impacted business areas to reengineer and optimize business processes across all channels. * Manages the development of standard operating processes and maintains an organized repository of these functions within SharePoint. * Proactively identifies tools and standard operating procedures required to effectively process orders, create claims, manage denials and submit patient appeals. * Consistently originates innovative ideas in order to find better ways of accomplishing operational objectives through process improvement. * Challenges process assumptions to ensure conclusions reached are appropriate for a technical enhancements and other strategic initiatives. * Manages the collects, documentation and presentation of functional user requirements. ∙ Oversees user acceptance testing procedures for technology implementations and enhancements that impact reimbursement processes. * Identifies ongoing training needs and assist with developing and implementing the required training activities and learnings across the organization. * Leads a team of Business Process Improvement Coordinators, Reimbursement Trainers and Business Process Analysts. * Establishes metrics to monitor team performance as compared to established goals and targets for improvement initiatives. * Effectively communicates project status and outcomes to senior leadership (verbally and in writing) and serves as an escalation point for process improvement initiatives. * Prepares high-level status reports on a frequent basis for the Director and VP, Reimbursement Operations. * Manages external vendor relationships. Required/Preferred Education and Experience * BS/BA in Business Administration, Finance, Information Technology or relevant area of study required * Master's degree (MBA, MHA, or equivalent) preferred preferred. * 5+ years of experience in medical billing, healthcare revenue cycle management, or a related healthcare operations role required. * Hands-on experience with API integrations, data transfers, and troubleshooting issues across multiple interconnected applications. * Experience implementing new processes, identifying process gaps, and driving cross-functional change management. * Six Sigma or Lean certification prefered. Knowledge, Skills and Abilities * Proven track record in process improvement, workflow optimization, and operational efficiency initiatives within a healthcare or medical billing environment. * Strong understanding of healthcare compliance standards (HIPAA, CMS guidelines) and payer requirements. * Familiarity with medical billing software, EMR systems, and data analytics tools. * Demonstrated ability to lead root cause analysis, develop corrective action plans, and manage complex technical workflows. * Excellent communication skills for collaborating with IT, operations, and clinical teams. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Occasionally * Hearing - Occasionally * Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The annual salary for this position is: $110,000.00 to $125,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $110k-125k yearly Auto-Apply 7d ago
  • Remote Oracle Cloud Manufacturing ValueChain Lead

    CapB Infotek

    Remote job

    For one of our ongoing project, we are looking for an Oracle Cloud Manufacturing Value Chain Position is based out of New Jersey, but can be done from anywhere in EAST Coast Remotely. Must have deep understanding of the Oracle Manufacturing Cloud. Knowledge of discrete or process manufacturing capabilities in the cloud Knowledge in configuring products to be executed to plan or to order, and supports contract manufacturing of standard products executed to plan or to order. Knowledge of Oracle Manufacturing Value Chain that complements other Oracle Cloud applications in providing a comprehensive and complete supply chain solution for discrete and process manufacturing companies.
    $101k-145k yearly est. 60d+ ago
  • Manager of Business Process Improvement

    Zoll Data Systems 4.3company rating

    Remote job

    CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Manager of Business Process Improvement will be the internal champion for building a continuous improvement culture within Reimbursement Operations by creating and implementing process excellence across all business segments. The Manager of Business Process Improvement is responsible for identifying, scoping, planning and executing transformational business process improvement initiatives. This is a high visibility role which will require the ability to work cross-functionally with other departments within LifeVest, in addition to external vendors. Essential Functions Develops a thorough understanding of all functional processes within Reimbursement Operations. Primes complex process improvement initiatives affecting multiple functions within Reimbursement Operations. Identifies and eliminates non-value added steps in reimbursement processes, and works closely with a Project Manager and/or technical teams to prioritize. Collaborates with impacted business areas to reengineer and optimize business processes across all channels. Manages the development of standard operating processes and maintains an organized repository of these functions within SharePoint. Proactively identifies tools and standard operating procedures required to effectively process orders, create claims, manage denials and submit patient appeals. Consistently originates innovative ideas in order to find better ways of accomplishing operational objectives through process improvement. Challenges process assumptions to ensure conclusions reached are appropriate for a technical enhancements and other strategic initiatives. Manages the collects, documentation and presentation of functional user requirements. ∙ Oversees user acceptance testing procedures for technology implementations and enhancements that impact reimbursement processes. Identifies ongoing training needs and assist with developing and implementing the required training activities and learnings across the organization. Leads a team of Business Process Improvement Coordinators, Reimbursement Trainers and Business Process Analysts. Establishes metrics to monitor team performance as compared to established goals and targets for improvement initiatives. Effectively communicates project status and outcomes to senior leadership (verbally and in writing) and serves as an escalation point for process improvement initiatives. Prepares high-level status reports on a frequent basis for the Director and VP, Reimbursement Operations. Manages external vendor relationships. Required/Preferred Education and Experience BS/BA in Business Administration, Finance, Information Technology or relevant area of study required Master's degree (MBA, MHA, or equivalent) preferred preferred. 5+ years of experience in medical billing, healthcare revenue cycle management, or a related healthcare operations role required. Hands-on experience with API integrations, data transfers, and troubleshooting issues across multiple interconnected applications. Experience implementing new processes, identifying process gaps, and driving cross-functional change management. Six Sigma or Lean certification prefered. Knowledge, Skills and Abilities Proven track record in process improvement, workflow optimization, and operational efficiency initiatives within a healthcare or medical billing environment. Strong understanding of healthcare compliance standards (HIPAA, CMS guidelines) and payer requirements. Familiarity with medical billing software, EMR systems, and data analytics tools. Demonstrated ability to lead root cause analysis, develop corrective action plans, and manage complex technical workflows. Excellent communication skills for collaborating with IT, operations, and clinical teams. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The annual salary for this position is: $110,000.00 to $125,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $110k-125k yearly Auto-Apply 8d ago
  • Principal Business Process Consultant, CRM and Industry Workflows

    Servicenow 4.7company rating

    Remote job

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Business Process Consultant, CRM and Industry Workflows is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes Lead customer design workshops Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and advocates for the customer's needs throughout the engagement Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Prepare all customer-facing deliverables focused on process Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues. Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry At least 8 years of consulting experience for complex, global organizations preferably federal, state or local governments Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued Strong understanding and ability to consult on data compliance standards such as PII/PHI Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony, etc… Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder United States Citizenship is required · Certification Requirements (within first 90 days): ServiceNow Certified System Administrator Customer Service Management (CSM) Implementor Field Service Management (FSM) Implementor Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
    $121k-158k yearly est. 1d ago
  • Process Improvement Business Analyst (Remote)

    Businessolver 3.8company rating

    Remote job

    Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. We're growing and looking for a detail-driven, process-minded Business Analyst to join our Business Operations team. This role is critical to enhancing the quality and consistency of our work through rigorous review programs and operational controls. You'll be a key player in driving continuous improvement, ensuring compliance, and elevating our service delivery. The Gig: Lead and manage quality assurance initiatives across Business Operations. Design, test, and refine frameworks for quality review and control programs. Conduct complex recurring quality audits and controls. Gather and analyze functional and data requirements to support quality initiatives. Facilitate discovery sessions and document findings with internal stakeholders. Collaborate across departments to ensure alignment and timely execution. Identify gaps and escalate deficiencies in quality programs and propose updates and strategies for mitigation. Drive process standardization and improvement efforts through creative problem solving and efficiency tool implementation (ie. VBA, SQL, etc) Own the end-to-end lifecycle of assigned work, from intake to resolution. Support data analysis and research efforts across departments related to quality and control initiatives. Maintain confidentiality and uphold company standards. Other duties as assigned. What you need to make the cut: Bachelor's degree in Business Systems, Finance, Accounting, or related field (preferred). 2+ years of operations experience in benefits administration operations, HRIS, payroll, or insurance required. Proven expertise in internal audit methodologies and operational control design. Lean Six Sigma or similar methodology experience a plus. Strong background in process review and risk identification. Advanced proficiency in Microsoft Excel (pivot tables, lookups, nested functions, advanced functions). Exceptional time management and organizational skills with the ability to manage conflicting priorities. Strong critical thinking and problem-solving abilities. Excellent communication and stakeholder engagement skills. Project management experience is a plus. The pay range for this position is 45K to 71K per year (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). This role is eligible to participate in the annual bonus incentive plan. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: ************************************************************************************ Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote
    $87k-105k yearly est. Auto-Apply 60d+ ago
  • Business Process Manager

    Cielo Projects 4.2company rating

    Remote job

    Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive national footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows; vinyl siding; metal accessories; metal roofing and wall systems; and insulated metal panels. Job Description ABOUT THE ROLE The Business Process Manager at Cornerstone Building Brands Aperture Solutions is responsible to lead a team to employ methods to discover, model, analyze, measure, improve and optimize business strategy and processes focusing on customer experience from an order entry perspective. In this position, you will focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals. WHAT YOU'LL DO Oversee and manage team members to set clear expectations and provide performance feedback to achieve success Establish workshops/activities to ensure strategic timelines are met Coordinate team efforts by site based on organizational deployment roadmap Collaborate with functional leaders and their teams to achieve harmony in goals and objectives Oversee creation of business requirements and delivery to development teams Organize validation testing for all configuration and functional changes pertaining to order entry processes and systems Manage the creation and training of standard operating procedures as they pertain to order entry functions for both internal and external customers Work with other functional areas of the business on communication of process/system changes to ensure a smooth transition of deployments Qualifications WHAT YOU'LL NEED Bachelor's degree in business or in lieu of a degree, a minimum of 10 years of significant, relevant professional experience Minimum of 5 years' experience with project leadership and team management Strong communication and leadership skills Experience mapping and testing various business processes Ability to work and collaborate with all levels of an organization Excellent knowledge of Microsoft products including Outlook, Excel, Word, and Power Point Preferred knowledge of WTS Paradigm and various ERP functionality Additional Information All your information will be kept confidential according to EEO guidelines.
    $74k-112k yearly est. 1d ago
  • Business Process Consultant (Talent Pool)

    Allegis Group Services, Inc. 4.9company rating

    Remote job

    Quantum Work Advisory, a dynamic and innovative subsidiary of Allegis Group, specializes in workforce technology and workforce transformation advisory services. Supported by Allegis Group's 40-year legacy and $15 billion in revenues, we are committed to transforming workforce strategies and enhancing organizational performance. Learn more at quantumwork.com . OUR COMMITMENT We are dedicated to helping organizations design and execute workforce transformation. By leveraging the power of design thinking, AI, and automation, we create seamless, enjoyable digital experiences that make technology work for you - not the other way around. Our innovative, people-first design methodology ensures that we deliver transformational services tailored to meet your unique workforce needs. OUR APPROACH | DESIGN THINKING Our experienced consultants utilize journey mapping and “how might we?” frameworks to scientifically validate our strategic choices. By fostering user empathy, we enhance workforce collaboration and the execution of your digital transformation strategy. Job Description Don't see the perfect role open right now? That's okay! Our Talent Pool is your way to raise your hand and say, “I'd love to be part of QWA when the timing is right.” By joining, you'll stay connected and be first in line when new opportunities like Business Process Consultant roles on our Transformation team open up. Why Join? You're letting us know you'd like to be considered as new roles open up. We'll already have your information, so you won't need to reapply each time. Our team will reach out if a position looks like a great fit for your skills and interests. If you're excited about reimagining work and driving transformation but don't see the right role posted today, this is the best way to stay connected. About the Business Process Consultant Role As a Business Process Consultant , you'll lead enterprise-level analysis and design sessions to define future-state business processes that deliver operational efficiency and client success. You'll partner with technical and functional experts to ensure solutions are holistic, scalable, and aligned with client goals. Key Responsibilities Lead complex enterprise analysis sessions to gather requirements and design future-state processes. Recommend best practices and process efficiencies leveraging technology and market trends. Liaise across project teams to ensure solutions meet all workstream requirements. Advise on options, risks, and cost-benefit impacts for alternative solutions. Ensure accurate configuration and lead end-to-end testing, including Client User Testing. Document and track test results, resolving issues promptly. Draft and own all process documentation and change management materials. Identify and deploy process improvement strategies to enhance implementation methodology. Capture and share implementation best practices across QWA. What We're Looking For To thrive in our Talent Pool and in a future Business Process Consultant role you'll bring: Strategic & Analytical Thinking Ability to analyze complex business challenges and design efficient processes. Comfort with evaluating risks, costs, and benefits of alternative solutions. Process & Technology Expertise Familiarity with configuration testing and change management principles. Understanding of enterprise-level workflows and system priorities. Collaborative & Client-Focused Ability to partner with cross-functional teams and build consensus. Skilled at translating business needs into actionable solutions. Continuous Improvement Mindset Eagerness to identify best practices and drive process enhancements. Why QWA? Innovative Environment: Be part of a forward-thinking company at the forefront of workforce technology. Growth Opportunities: Shape and grow a business unit with significant potential. Supportive Network: Leverage the resources of Allegis Group, a leader in talent solutions. Impactful Work: Drive transformation and deliver meaningful results for clients. Ready to raise your hand? Join our Talent Pool today and stay connected for future Business Process Consultant opportunities at QWA. Qualifications Four or more (4+) years of industry experience within a client program or MSP Two to Four (2-4) years of VMS experience Four or more (4+) years of implementation or project experience preferred Bachelor's Degree or equivalent experience Additional Information Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland. Per Pay Transparency Acts: The range for this position is $60-75/hour At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for accommodation options. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
    $60-75 hourly 1d ago
  • Business Process Consultant Journeyman

    AHU Technologies

    Remote job

    Job Description: Short Description: 6years of experience as a business analyst & process consultant who will support the development of a new technology platform with related business process re-engineering effort. The following tools: Visio, Figma, PowerPoint & other. Complete Description: This senior business analyst and process consultant position is in the Client will support the development a new technology platform for the agency as part of implementing a new Client. As a business analyst and process consultant you will support the assessment of current systems and processes and then developing requirements, process flows, user stories, wireframes for the future platform. The business analyst and process consultant will also participate in testing efforts, and rollout activities. The candidate will need to be able to attend and participate in on-site meetings from 8:30am-5:30pm eastern time zone. The ideal candidate will be able to work both independently and as part of a team of consultants to provide these services and will have the following skills/capabilities: Interact with clients to understand complex business requirements · Create functional requirement and design for customizations · Document existing process flows and develop future process flows · Develop wireframes · Develop user stories and acceptance criteria · Assist in developing test scenarios and cases · Participate and support rollout and training activities · Interact with clients to understand complex business requirements · Review developer proposed implementation and identify efficient designs · Excellent written and oral English communication and presentation skills Education and Professional Qualifications • 4+ years' experience gathering requirements and documenting business processes • Strong teamwork and interpersonal skills • Ability to develop effective working relationships with all levels of personnel • Strong client-service orientation and focus • Thorough attention to detail and a strong desire to deliver the highest quality solutions to CFSAs • Experience across a variety of industries Minimum Education/Certification Requirements: • Bachelor's degree in business administration, Information Technology or related field or equivalent experience Skills Matrix:· 6-10 years as a business analyst or process consultant supporting an implementation of a technology platform. Required 6 Years · Development of user requirements, user stories and acceptance criteria. Required 6 Years · Develop wireframes and mockups. Required 2 Years · Bachelor's degree in IT or related field or equivalent experience. Required 10 Years · Excellent written and oral English communication and presentation skills. Required 6 Years · Jira or Microsoft ADO or similar tool. Highly desired 1 Year · Experience in Figma or similar tool. Highly desired 1 Year · Experience in process for diagram tools such as Lucid Charts or Vizio or similar tool. Highly desired 1 Year Work remote temporarily due to COVID-19. Compensation: $46.00 - $51.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
    $46-51 hourly Auto-Apply 60d+ ago
  • Tech Process Improvement Analyst

    City National Bank 4.9company rating

    Remote job

    WHAT IS THE OPPORTUNITY? The Tech Process Improvement Analyst works with departments across Technology and Innovation (T&I) to assess processes and apply Lean Six Sigma methodologies to improve the efficiency of technology processes, to drive achieving specific objectives of Cost Transformation within T&I. The Cost Transformation objectives include providing transparency into budgets, facilitating efficient management of spend, and demonstrating value to business stakeholders. WHAT WILL YOU DO? * Drive completion with documenting business processes - 20% * Coordinate the collection of data on documented business processes to establish baseline current state, including summarizing root causes of inefficiencies in current processes. - 20% * Complete and summarize analysis of data collected on business processes to identify root causes of inefficiencies in current processes and drive prioritization of improvements. - 20% * Develop, refine, and finalize solutions to identified root causes that drive inefficiencies in current state business processes, including process redesign with focus on sustainable improvement. - 20% * Design, refine, finalize, and implement key performance indicators to demonstrate implemented solutions are driving sustainable improvement, including designing management reporting and feedback loops. - 15% * Lead ad-hoc process analysis, in response to dynamic and changing business needs - 5% WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 4 years of business process improvement experience *Additional Qualifications* * Experience in financial services institutions preferred * Lean Six Sigma Black Belt preferred *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $77k-143k yearly 60d+ ago
  • Process Improvement Analyst (Hybrid)

    AAA Mid-Atlantic

    Remote job

    AAA Club Alliance is seeking a Process Improvement Analyst to join our team. This position may be based in Wilmington, DE, Lexington, KY, or Cincinnati, OH. is hybrid and required to work on-site Tuesday, Wednesday, and Thursday. Process Improvement Analyst responsibilities are: * Conduct targeted large scale process improvement initiatives to determine how these processes can be completed in an effective, efficient and cost effective/saving manner. * Perform data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations. * Design, develop, and execute processes or projects and work with process owners or project team members throughout all phases of planning, implementation and control. * Obtain appropriate sign-off of process maps and detailed requirements analysis from business representatives. * Maintain dashboard of process improvement initiatives including but not limited to determining the fiscal impact of recommended efforts, measured impact and recognizing/quantifying success. Document findings and improvements on a project by project basis reflecting revised or new operational and systematic processes. * Use data to make recommendations to continue or terminate the effort as appropriate. * Interview various stakeholders including contractors to ensure all aspects of the process inputs are captured. * Assist in the development and presentation of challenge process workshops or other such Total Quality Management or process improvement sessions that enhance the Automotive Solutions' understanding, support and engagement of a disciplined approach to process improvement. Minimum Qualifications are: * Associate degree or equivalent in Business or related field and two (2) years of experience working as part of process/ project team. * 3 - 5 years of relevant experience with business analysis work for business process improvements. * Formal Six Sigma or Lean Six Sigma Green Belt or other Process Improvement methodology certification preferred, with expectation that the certification would be complete within 1 year. * Possess and maintain a valid driver's license with a satisfactory driving record and have the ability to travel. * Excellent organizational, interpersonal, facilitation and communication skills (oral, written and presentation) to enable accurate completion of assignments and constructive interaction with others. * Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Internet. * Effective project management skills. * Experience with flow modeling visualization tools (ie: Visio); Demonstrated ability to document work flows and requirements effectively. * Knowledge of change management methodology. To the qualified candidate, we offer: * A competitive salary commensurate with experience * Annual Bonus + Annual Merit Increase Eligibility * Hybrid schedule available * Health & Life Insurance * 3+ weeks of paid time off accrued during your first year * 401(K) plan with company match up to 7% * Professional development opportunities and tuition reimbursement * Paid time off to volunteer & company-sponsored volunteer events throughout the year * Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability Full time Associates are offered a comprehensive benefits package that includes: * Medical, Dental, and Vision plan options * Up to 2 weeks Paid parental leave * 401k plan with company match up to 7% * 2+ weeks of PTO within your first year * Paid company holidays * Company provided volunteer opportunities + 1 volunteer day per year * Free AAA Membership * Continual learning reimbursement up to $5,250 per year * And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: QA - Quality Control
    $56k-75k yearly est. Auto-Apply 21d ago
  • Tickets and Tolls Processing Coordinator

    Whip 3.6company rating

    Remote job

    DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must. Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience. About the Role This role is generally responsible for processing and collecting on invoices related to tolls, parking citations, and traffic violations using the tools & systems we have available. The person in this role should be familiar with Whip policies and procedures as it relates to these invoices and should have excellent communication skills, both with customers and with other members of the Whip team. Attention to detail and organizational skills will be crucial for success in this position, as it is a brand new role. Key Responsibilities Toll invoice generation Toll invoice collection Toll dispute processing EZ Pass issue escalations Violation invoice generation Violation invoice collection Manual outreach to customers to recover invoice payments by means of sms and calling Excessive Violation Policy enforcement, which includes sending manual warnings to customers at risk of membership termination Weekly Check In's with Katie Direct communication with the Title and Billing departments about tag risks Escalating issues with any of these tools in a timely manner Qualifications Strong communication skills, with confidence conducting recorded statements. Ability to analyze basic claim facts and make clear liability determinations on straightforward losses. Highly organized and able to manage multiple tasks in a fast-moving environment. Strong attention to detail, with excellent documentation skills. Comfortable working remotely and independently with accountability. Reliable internet connection and a quiet workspace suitable for recorded calls. What We're Looking For Someone who is fast, accurate, and dependable with documentation. Someone who can follow established workflows and knows when to escalate. A team player who thrives in a high-volume support role. Salary: $10 - 13 USD per hour; depending on experience. Why Join Us 100% remote opportunity in MEX. Opportunity to grow into more advanced claims roles. Supportive training and clear workflows. Competitive compensation aligned with local market rates. Work that plays a crucial part in customer experience and operational success.
    $10-13 hourly Auto-Apply 14d ago

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