What does a processing manager do?
A processing manager or business process manager is an executive who assesses and improves business processes. Processing managers collaboratively work across different departments of the enterprise. They assess, design, execute, monitor, and control business processes. It is their responsibility to make sure that the outcomes of the business process go along with the strategic goals of the company. They are expected to have leadership skills, management skills, customer service skills, attention to detail, and strong communication skills.
Processing manager responsibilities
Here are examples of responsibilities from real processing manager resumes:
- Recruit, hire and train candidates to meet divisional employee requirement while managing FTE and capacity.
- Lead SOX compliance efforts by mapping key compliance processes, conducting internal policy reviews, and participating in external audits.
- Lead initiatives in conjunction with the AMO and PMO to ensure that audits are planned, manage and deliver for success.
- Manage simplification process and relate initiatives.
- Manage business acceptance of new ERP functionality improving training, data quality and inventory accuracy.
- Develop and manage conversion of paper garnishment check receipts to electronic file and wires from participating payroll companies.
- Design and facilitate powerpoint presentations for new hires and team meetings.
- Compose cement-lining clean-up manual, using PowerPoint and emphasizing importance of LOTO.
- Assist with internal and external FDA, MCA, compliance, and safety audits.
- Collaborate with all business areas to determine go-forward metrics & KPIs and supporting reports.
- Supervise union personnel, responsible for compliance with safety, environmental, and GMP programs.
- Develop and implement new supporting processes, business system requirements, and KPIs for internal and external stakeholders.
- Improve the quality of data collect, and timeliness of FDA reports through strategically design data handling and reporting procedures.
- Lead global team responsible for defining, documenting, implementing, training, monitoring and compliance of all ITIL processes.
- Recruit to engineer and globally implement the ITIL V2 framework for the world's largest automotive components and systems organization.
Processing manager skills and personality traits
We calculated that 10% of Processing Managers are proficient in Customer Service, Process Improvement, and Project Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Processing Managers that have these skills listed on their resume here:
- Customer Service, 10%
Provided customer service to store owners and customers, including maintaining a good working relationship to ensure proper understanding of ownership progression
- Process Improvement, 10%
Created and provided best practices and utilized broad range of project management skills to achieve increased customer satisfaction and process improvement.
- Project Management, 9%
Collaborated extensively with various lines of business to implement and apply project management office fundamentals within the contact center operations business.
- Continuous Improvement, 8%
Lead teams to optimize business processes through timely completion of continuous improvement and re-engineering projects and lead change management opportunities.
- Sigma, 5%
Introduced Six Sigma methods and process improvements, driving productivity, quality, and cost in fast-paced manufacturing environment.
- Lean Six Sigma, 5%
Lead process improvement projects utilizing Lean Six Sigma tools in a pharmaceutical distribution center.
Most processing managers use their skills in "customer service," "process improvement," and "project management" to do their jobs. You can find more detail on essential processing manager responsibilities here:
Communication skills. To carry out their duties, the most important skill for a processing manager to have is communication skills. Their role and responsibilities require that "top executives must be able to convey information clearly and persuasively." Processing managers often use communication skills in their day-to-day job, as shown by this real resume: "collaborated with hr communications to prepare corporate-wide communication plans for retirements and promotions of executive leaders and impending re-organizations. "
Leadership skills. Many processing manager duties rely on leadership skills. "top executives must be able to shape and direct an organization by coordinating policies, people, and resources.," so a processing manager will need this skill often in their role. This resume example is just one of many ways processing manager responsibilities rely on leadership skills: "secured successful iso audit evaluations for 2 consecutives years through leadership of quality improvement team. "
Problem-solving skills. A big part of what processing managers do relies on "problem-solving skills." You can see how essential it is to processing manager responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical processing manager tasks: "change manager leading organization to embrace, adopt and use sap erp software solutions. "
Time-management skills. Another common skill required for processing manager responsibilities is "time-management skills." This skill comes up in the duties of processing managers all the time, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." An excerpt from a real processing manager resume shows how this skill is central to what a processing manager does: "ensured that deadlines, quality standards, and client expectations were met. "
The three companies that hire the most processing managers are:
- Meta57 processing managers jobs
- BJ's Wholesale Club44 processing managers jobs
- Capital One22 processing managers jobs
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Compare different processing managers
Processing manager vs. Regional operation manager
A regional operation manager is in charge of overseeing multiple stores or warehouses in a particular region, ensuring efficiency and profitability. Their responsibilities typically revolve around setting sales targets, devising marketing and workforce management strategies, and gathering extensive data to produce progress reports and presentations. They must also address issues and concerns, dealing and resolving them in a timely and professional manner. Furthermore, as a regional operation manager, it is essential to lead and encourage the workforce, all while implementing the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, processing manager responsibilities require skills like "lean six sigma," "strong analytical," "quality standards," and "team-oriented environment." Meanwhile a typical regional operation manager has skills in areas such as "regional operations," "oversight," "patients," and "logistics." This difference in skills reveals the differences in what each career does.
Regional operation managers really shine in the finance industry with an average salary of $82,385. Comparatively, processing managers tend to make the most money in the pharmaceutical industry with an average salary of $109,975.On average, regional operation managers reach similar levels of education than processing managers. Regional operation managers are 1.3% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Processing manager vs. Senior operations manager
A senior operations manager oversees the business operations within a particular department or establishment, ensuring that all procedures adhere to the policies and standards of the company. There are also instances when they must evaluate workers' performances, set budget and sales targets, produce progress reports and assessments, and coordinate with high-ranking officials. Moreover, a senior operations manager leads by motivating the workforce and devising strategies to improve the workflow and reach sales targets within the deadline. Should there be any issues, they must carry out corrective measures right away.
Each career also uses different skills, according to real processing manager resumes. While processing manager responsibilities can utilize skills like "quality standards," "team-oriented environment," "hr," and "excellent organizational," senior operations managers use skills like "oversight," "excellent interpersonal," "logistics," and "patients."
On average, senior operations managers earn a higher salary than processing managers. Some industries support higher salaries in each profession. Interestingly enough, senior operations managers earn the most pay in the professional industry with an average salary of $134,107. Whereas processing managers have higher pay in the pharmaceutical industry, with an average salary of $109,975.In general, senior operations managers achieve similar levels of education than processing managers. They're 2.3% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Processing manager vs. Service operations manager
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from processing manager resumes include skills like "lean six sigma," "strong analytical," "quality standards," and "team-oriented environment," whereas a service operations manager is more likely to list skills in "patients," "related training," "service operations," and "service delivery. "
Service operations managers typically earn similar educational levels compared to processing managers. Specifically, they're 2.1% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.Processing manager vs. Day manager
A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise. They are also responsible for coordinating with night workers or managers, developing reports as necessary. Moreover, they lead staff to reach goals and implement company regulations and policies.
Types of processing manager
Updated January 8, 2025
