**Job Family:** Buildings **Req ID:** 491461 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.
**Transform the everyday with us!**
Our **Service Specialists** perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our ServiceSpecialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.
**As a** **Service Specialist,** **you will: ** ** **
+ Execute digitalization and standard service operations strategies
+ Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
+ Follow safety requirements as outlined by Siemens and customers and successfully completes assigned training as outlined in the training path
+ Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintains tools and test equipment
+ Support after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned. Performs repairs as directed on all automation system types
+ Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
+ Maintain complete and accurate documentation of services performed and generates reports within Siemens tools
+ Provide instructions to customer personnel regarding proper system operations and assists with training
+ Identify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and performs system checkout and startup on projects
+ Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
+ Work rotational on-call and/or minimal overnight travel
+ Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs performs other duties as assigned
**You will make an impact with these qualifications:**
_Basic Qualifications: _ _ _
+ 1+ years of experience servicing electronic control or HVAC equipment
+ Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
+ Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
+ Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
+ Experience with Microsoft Office (Word, Excel, and Outlook)
+ Ability and willingness to work overtime when needed
+ Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
+ Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
_Preferred Qualifications:_
+ High school diploma or state-recognized GED
+ Specialized skill training/certification
+ 1+ years of experience installing and servicing electronic control or HVAC equipment
+ Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
+ Engineering and programming (PLC or BMS) background
+ Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP)
**Ready to create your own journey?** Join us today!
**About Siemens**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. \#LI-TAG \#VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration
**Curious to see what** **a** **Building Automation Specialists do** **es** **every day?**
Youtube Video (************************************************* $49,195 $84,334
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Engineering
$49.2k-84.3k yearly 9d ago
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Test Content Services Specialist
Psi Services 4.5
Columbus, OH
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 21d ago
Director of Clinical Services Specialists
Brookdale 4.0
Columbus, OH
Brookdale is hiring a Director of Clinical Services Specialists! This individual is well versed in clinical operations and understands state regulations.
Compact license covering the state of Indiana required!
This is a traveling role and at times will require a 10 day on 4 day off schedule
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
Education as required to obtain state nursing license (LPN/LVN or RN). Nurse management, senior living, or post-acute care experience preferred. Basic typing skills along with a working knowledge of personal computing and word processing software are required, preferably in a Microsoft Windows environment.
Certifications, Licenses, and Other Special Requirements
LPN/LVN or RN license.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Potential injury from transferring, repositioning, or lifting residents
Talk or hear
Taste or smell
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Requires Travel: Occasionally
Vision
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline.
Brookdale is an equal opportunity employer and a drug-free workplace.
Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc.
Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart.
Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
Participates in department quality improvement activities.
Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
Shares on-call and manager on duty responsibilities/shifts as required.
Strengthens clinical process within the community until permanent replacement is identified.
Supports other requirements within the division as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$33k-53k yearly est. Auto-Apply 37d ago
Facility Operations Specialist
Battelle Memorial Institute 4.7
Columbus, OH
Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
**Job Summary**
This critical role involves the effective management of buildings, power, and equipment, such as control and monitoring systems, and heating, ventilation and air conditioning (HVAC) systems, as well as safety and personal protective equipment.
**This position will cover both of Battelle's central Ohio locations.**
505 King Ave, Columbus, OH and 1425 Plain City- Georgesville Rd, West Jefferson, OH
**Schedule** :
Work 9 hours per day, and off every other Friday. Full time in the office expected with potential for occasional WFH for flexibility needs.
**Responsibilities**
+ Design and develop the maintenance schedules in alignment with the Lab operational and Site leadership, direct the duties and oversee performance of outside contractors, and manage the preventative maintenance contracts.
+ Plan and execute preventative maintenance and emergency service work for lab operations to mitigate the operational impact and outages, with an emphasis on critical facility shutdowns and implement corrective actions to ensure the safety and reliability of critical systems.
+ Develop and enhance preventative maintenance and non-routine repair plans by identifying trends and analyzing equipment performance data-such as blowers, filters, generators, and compressors-to ensure minimal project impact.
+ Evaluate and identify the critical supplies and equipment needed to maintain continuous operations and direct Craft Maintenance Leaders to order and manage inventory levels.
+ Analyze operational data to make informed recommendations to the Maintenance Manager and Building Controls Specialist for reducing operational costs.
+ Ensure all environmental conditions meet specifications by working with Controls Specialists and Maintenance Teams to review the building automation system for alarm conditions.
+ Oversee maintenance budget for operational support and provide recommendations for the annual corporate capitalization plans.
+ Resolve internal and external audit findings to ensure building systems, safety equipment, and personal protective equipment are operational and compliant with U.S. Army and OSHA regulations.
+ Develop and facilitate onboarding and training of maintenance employees and contractors on topics such as mechanical systems, access control, alarms, and responses to equipment.
**Key Qualifications**
+ Bachelor's Degree in related field; 10 years of applicable experience; or an equivalent combination of education and experience in a related field.
+ Regulatory compliance (e.g., environmental, safety, building code, fire code), logistics, quality, purchasing/procurement, budget management, project management, systems coordination, computer and security technology knowledge, ability to interact with outside regulators.
**Preferred Qualifications**
+ Proven ability to create and maintain a master schedule for infrastructure needs, personnel, and projects at multiple sites.
+ Strong critical thinking skills, analytical skills, and ability to work under pressure.
+ Possess excellent communication abilities along with active listening skills.
+ Knowledge of building systems, maintenance procedures, regulatory requirements, and health & safety regulations.
+ Maintain reasonable proficiency with Building Monitoring Systems.
+ Responding appropriately to various alarms and potential emergency situations. Must have the ability to respond to visual/auditory signals and warnings, and take charge, when required.
+ Strong proficiency with Microsoft Office and scheduling programs, such as MS Project, Smartsheet, etc.
**Benefits: Live an Extraordinary Life**
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
+ **Balance life through a compressed work schedule** : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
+ **Enjoy enhanced work flexibility, including a hybrid arrangement:** You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
+ **Take time to recharge** : You get paid time off to support work-life balance and keep motivated.
+ **Prioritize wellness** : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
+ **Better together** : Coverage for partners, gender-affirming care and health support, and family formation support.
+ **Build your financial future** : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
+ **Advance your education** : Tuition assistance is available to pursue higher education.
**A Work Environment Where You Succeed**
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
+ Apply your talent to challenging and meaningful projects
+ Receive select funding to pursue ideas in scientific and technological discovery
+ Partner with world-class experts in a collaborative environment
+ Nurture and develop the next generation of scientific leaders
+ Give back to and improve our communities
**Vaccinations & Safety Protocols**
_Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws)._
_Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle._
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. **No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.**
For more information about our other openings, please visit ************************
$71k-90k yearly est. 60d+ ago
Operations Specialist
DSV Road Transport 4.5
Canal Winchester, OH
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Canal Winchester, Robinette Way
Division: Solutions
Job Posting Title: Operations Specialist
Time Type: Full Time
Position Description Summary:
Accumulate, analyze, forecast, and report financial, operational, supply chain, transportation, and/or technical data used in decision-making process of the clients' business. Develop, interpret, and implement technical concepts and procedures that aid planning and control. Perform analysis using various software to determine company performance. Provide technical, system, and/or process expertise and recommendations on company projects. Identify and implement projects that improve and/or automate current processes.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
* Compile, analyze and report competitor, industry and geo-political data. Prepare reports on actual or projected information that improve management decision-making and operational performance
* Prepare updates to Strategic Initiatives communicating company performance against strategy
* Prepare business modeling analysis
* Identify system and process issues and develops recommendations that improve business practices, enhance efficiencies or strengthen regulatory and industry standard compliance. Analyze processes and identify opportunities for cost savings to client through process improvement/automation. Communicate issues and recommendations to management
* Coordinate information gathering to prepare reports, analysis, and recommendations
* Participate with the testing of automated systems, including development of test plans and scenarios, conducting of user testing and business process validation
* Assist with departmental and company-wide project implementations, providing leadership and subject matter expertise
* Ensure compliance with procedures and quality standards and implement management directives
* Assist in making the field and CSG international services department work together seamlessly
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Working Environment:
Assignment Complexity - Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Some U.S. or international travel may occur.
Accountability - Use professional concepts and corporate policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
Impact of Decisions - Moderate impact on corporate operations and fiscal health.
Working Relationships - Regularly interact with peers and management concerning matters of diverse scope and discretion.
Scope - Work on problems diverse in scope. Normally receive no instructions on routine work, general instructions on new assignments. May provide guidance to lower level employee.
Essential Functions:
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
This is an intermediate level position. Solid interpersonal and analytical skills required. Bachelor's degree or equivalent strongly preferred. Generally prefer 1-4 years of related experience. Requires 5 years of export freight forwarding experience or successful completion of an accredited transportation career course of studies and 3 years of export freight forwarding experience. Intermediate to advanced computer skills. Knowledge of standard concepts, practices and procedures within transportation industry.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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$52k-88k yearly est. 39d ago
Resolution Specialist
Gifthealth
Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Shift Options: 12:00 PM-8:00 PM or 1:00 PM-9:00 PM
Note: Bilingual candidates will be given priority.
Work location: 4343 Equity Drive, Columbus, OH
Position Summary
As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes.
Key Responsibilities
Escalation Management:
Serve as the primary point of contact for high-priority patient concerns.
Coordinate with internal teams to resolve issues promptly.
Develop and implement protocols for handling escalations efficiently.
Team Leadership:
Mentor and support Patient Care Representatives in managing challenging cases.
Provide training on best practices for issue resolution and customer service.
Monitor team performance and provide feedback for continuous improvement.
Process Improvement:
Analyze escalation trends to identify areas for operational enhancements.
Collaborate with stakeholders to implement solutions that reduce recurrence of issues.
Maintain documentation of processes and updates for transparency and training purposes.
Compliance and Reporting:
Ensure all patient interactions comply with HIPAA and other regulatory standards.
Generate reports on escalation metrics and outcomes for leadership review.
Participate in audits and quality assurance activities as needed
Qualifications
Bachelor's degree in Healthcare Administration, Business, or related field.
Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity.
Strong problem-solving skills and the ability to handle high-stress situations calmly.
Excellent communication and interpersonal skills.
Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite.
Knowledge of pharmacy operations and healthcare regulations is a plus.
Success Metrics:
Reduction in escalation resolution time.
Improvement in patient satisfaction scores.
Decrease in repeat escalation cases.
Enhanced team performance and morale.
Work Environment
Location: Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Key Essential Functions
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).
Must be able to type and perform repetitive hand/wrist motions throughout the shift.
Must be able to use a headset for phone-based communication for the majority of the workday.
Must be able to navigate multiple computer systems and applications simultaneously.
Must maintain focus and attention to detail while managing a high volume of calls or tasks.
Must be able to communicate clearly and professionally via phone, chat, and email.
Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs.
Must be able to handle occasional escalated or emotionally charged interactions with composure.
Must be able to meet productivity and quality standards consistently.
Pharmacy Technician Trainee license will be required prior to starting with Gifthealth. Gifthealth will assist in this process.
Employment Classification
Status: Full-time
FLSA: Non-Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Salary Description $22-$28/hr
$22-28 hourly 60d+ ago
Store Operations Specialist Needed
Royers Flowers
Grove City, OH
“A florist exists to help people make important emotional statements, frequently on very short notice. We consider it a privilege to be trusted with that responsibility.” - Ken Royer
Connells Maple Lee flowers & gifts is 87 years old and still we're still growing! With 19 retail locations and two distribution hubs in two states, we are offering opportunities for you to join our team of over 300 flower professionals. Still family-owned and operated, we are a leader in the floral industry and we're seeking goal-oriented individuals who desire a meaningful career that brings comfort and joy into people's lives.
We are looking for a person with previous retail management experience ( perishable product experience a plus! ) who is interested in working in a specialty retail environment. Successful candidates enjoy a fast-paced & creative environment, have strong people skills, thrive on challenges, are motivated to manage a business, and are team players. We offer a flexible schedule of 40+ hours a week, with more hours during floral holidays and other busy times.
Benefits include paid vacations, holidays, personal day, Life and AD&D insurance, 401(k), profit sharing, 30% floral discount and opportunities for advancement. Health, Dental, additional Life and AD&D, STD and LTD insurance also available.
Interested? We'd LOVE for you to join our team!
JOB TITLE : STORE OPERATIONS SPECIALIST
QUALIFICATIONS
Able to design according to trained specifications.
Superior customer service skills.
Valid drivers' license.
Able to lift 50 pounds or more
Able to handle confidential material and detailed reports.
Able to drive a delivery vehicle.
Able to work without supervision and exhibit leadership.
Able to make decisions and communicate effectively.
Able to communicate with management team in order to achieve goals.
Experience in: scheduling, hiring, training, and disciplinary techniques
Ability to use personal transportation.
Good knowledge of product, procedures, policies, routines, etc.
Responsible for providing support in an “acting manager” role in various retail locations, as assigned
Ensure smooth retail operations by filling in for absent manager or assist during busy periods.
Maintain operational standards, enhance team performance
Help oversee daily operations within assigned location
Identify & resolve operational issues
Provide guidance & leadership w/ team members
Assist in training & onboarding
Monitor/uphold company policies & procedures
Share best practices & updates across teams you work with
Quickly assess and respond to operational challenges & emergencies
Adapt to different teams, workflows, and environments
Capacity to manage fast paced environment and shifting priorities.
Other duties as assigned.
SCHEDULE - Employee will work for up to 42 hours per week or more depending on need and availability. Overtime will be regularly scheduled and total hours may reach 50-70 per week around floral holidays and other busy times.
We do pre-employment drug testing
#ZR
$44k-72k yearly est. Auto-Apply 15d ago
Store Operations Specialist Needed
Royer's
Grove City, OH
“A florist exists to help people make important emotional statements, frequently on very short notice. We consider it a privilege to be trusted with that responsibility.” - Ken Royer
Connells Maple Lee flowers & gifts is 87 years old and still we're still growing! With 19 retail locations and two distribution hubs in two states, we are offering opportunities for you to join our team of over 300 flower professionals. Still family-owned and operated, we are a leader in the floral industry and we're seeking goal-oriented individuals who desire a meaningful career that brings comfort and joy into people's lives.
We are looking for a person with previous retail management experience ( perishable product experience a plus! ) who is interested in working in a specialty retail environment. Successful candidates enjoy a fast-paced & creative environment, have strong people skills, thrive on challenges, are motivated to manage a business, and are team players. We offer a flexible schedule of 40+ hours a week, with more hours during floral holidays and other busy times.
Benefits include paid vacations, holidays, personal day, Life and AD&D insurance, 401(k), profit sharing, 30% floral discount and opportunities for advancement. Health, Dental, additional Life and AD&D, STD and LTD insurance also available.
Interested? We'd LOVE for you to join our team!
JOB TITLE : STORE OPERATIONS SPECIALIST
QUALIFICATIONS
Able to design according to trained specifications.
Superior customer service skills.
Valid drivers' license.
Able to lift 50 pounds or more
Able to handle confidential material and detailed reports.
Able to drive a delivery vehicle.
Able to work without supervision and exhibit leadership.
Able to make decisions and communicate effectively.
Able to communicate with management team in order to achieve goals.
Experience in: scheduling, hiring, training, and disciplinary techniques
Ability to use personal transportation.
Good knowledge of product, procedures, policies, routines, etc.
Responsible for providing support in an “acting manager” role in various retail locations, as assigned
Ensure smooth retail operations by filling in for absent manager or assist during busy periods.
Maintain operational standards, enhance team performance
Help oversee daily operations within assigned location
Identify & resolve operational issues
Provide guidance & leadership w/ team members
Assist in training & onboarding
Monitor/uphold company policies & procedures
Share best practices & updates across teams you work with
Quickly assess and respond to operational challenges & emergencies
Adapt to different teams, workflows, and environments
Capacity to manage fast paced environment and shifting priorities.
Other duties as assigned.
SCHEDULE - Employee will work for up to 42 hours per week or more depending on need and availability. Overtime will be regularly scheduled and total hours may reach 50-70 per week around floral holidays and other busy times.
We do pre-employment drug testing
#ZR
$44k-72k yearly est. Auto-Apply 15d ago
Store Operations Specialist Needed
Connells Maple Lee Flowers & Gifts
Grove City, OH
Job Description
“A florist exists to help people make important emotional statements, frequently on very short notice. We consider it a privilege to be trusted with that responsibility.” - Ken Royer
Connells Maple Lee flowers & gifts is 87 years old and still we're still growing! With 19 retail locations and two distribution hubs in two states, we are offering opportunities for you to join our team of over 300 flower professionals. Still family-owned and operated, we are a leader in the floral industry and we're seeking goal-oriented individuals who desire a meaningful career that brings comfort and joy into people's lives.
We are looking for a person with previous retail management experience (
perishable product experience a plus!
) who is interested in working in a specialty retail environment. Successful candidates enjoy a fast-paced & creative environment, have strong people skills, thrive on challenges, are motivated to manage a business, and are team players. We offer a flexible schedule of 40+ hours a week, with more hours during floral holidays and other busy times.
Benefits include paid vacations, holidays, personal day, Life and AD&D insurance, 401(k), profit sharing, 30% floral discount and opportunities for advancement. Health, Dental, additional Life and AD&D, STD and LTD insurance also available.
Interested? We'd LOVE for you to join our team!
JOB TITLE: STORE OPERATIONS SPECIALIST
QUALIFICATIONS
Able to design according to trained specifications.
Superior customer service skills.
Valid drivers' license.
Able to lift 50 pounds or more
Able to handle confidential material and detailed reports.
Able to drive a delivery vehicle.
Able to work without supervision and exhibit leadership.
Able to make decisions and communicate effectively.
Able to communicate with management team in order to achieve goals.
Experience in: scheduling, hiring, training, and disciplinary techniques
Ability to use personal transportation.
Good knowledge of product, procedures, policies, routines, etc.
Responsible for providing support in an “acting manager” role in various retail locations, as assigned
Ensure smooth retail operations by filling in for absent manager or assist during busy periods.
Maintain operational standards, enhance team performance
Help oversee daily operations within assigned location
Identify & resolve operational issues
Provide guidance & leadership w/ team members
Assist in training & onboarding
Monitor/uphold company policies & procedures
Share best practices & updates across teams you work with
Quickly assess and respond to operational challenges & emergencies
Adapt to different teams, workflows, and environments
Capacity to manage fast paced environment and shifting priorities.
Other duties as assigned.
SCHEDULE - Employee will work for up to 42 hours per week or more depending on need and availability. Overtime will be regularly scheduled and total hours may reach 50-70 per week around floral holidays and other busy times.
We do pre-employment drug testing
#ZR
$44k-72k yearly est. 6d ago
Resolution Specialist
Gifthealth Inc.
Columbus, OH
Description:
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Shift Options: 12:00 PM-8:00 PM or 1:00 PM-9:00 PM
Note: Bilingual candidates will be given priority.
Work location: 4343 Equity Drive, Columbus, OH
Position Summary
As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes.
Key Responsibilities
Escalation Management:
Serve as the primary point of contact for high-priority patient concerns.
Coordinate with internal teams to resolve issues promptly.
Develop and implement protocols for handling escalations efficiently.
Team Leadership:
Mentor and support Patient Care Representatives in managing challenging cases.
Provide training on best practices for issue resolution and customer service.
Monitor team performance and provide feedback for continuous improvement.
Process Improvement:
Analyze escalation trends to identify areas for operational enhancements.
Collaborate with stakeholders to implement solutions that reduce recurrence of issues.
Maintain documentation of processes and updates for transparency and training purposes.
Compliance and Reporting:
Ensure all patient interactions comply with HIPAA and other regulatory standards.
Generate reports on escalation metrics and outcomes for leadership review.
Participate in audits and quality assurance activities as needed
Qualifications
Bachelor's degree in Healthcare Administration, Business, or related field.
Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity.
Strong problem-solving skills and the ability to handle high-stress situations calmly.
Excellent communication and interpersonal skills.
Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite.
Knowledge of pharmacy operations and healthcare regulations is a plus.
Success Metrics:
Reduction in escalation resolution time.
Improvement in patient satisfaction scores.
Decrease in repeat escalation cases.
Enhanced team performance and morale.
Work Environment
Location: Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Key Essential Functions
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).
Must be able to type and perform repetitive hand/wrist motions throughout the shift.
Must be able to use a headset for phone-based communication for the majority of the workday.
Must be able to navigate multiple computer systems and applications simultaneously.
Must maintain focus and attention to detail while managing a high volume of calls or tasks.
Must be able to communicate clearly and professionally via phone, chat, and email.
Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs.
Must be able to handle occasional escalated or emotionally charged interactions with composure.
Must be able to meet productivity and quality standards consistently.
Pharmacy Technician Trainee license will be required prior to starting with Gifthealth. Gifthealth will assist in this process.
Employment Classification
Status: Full-time
FLSA: Non-Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements:
$31k-54k yearly est. 8d ago
Fresh Merchandise Operations Specialist
Acosta Group 4.2
Columbus, OH
**General Information** **Company:** ACO-US **Ref #:** 66025 **Pay Rate:** $ 28.85 wage rate** **Range Minimum:** $ 28.85 **Range Maximum:** $ 28.85 **Function:** Merchandising
**Employment Duration:** Full-time
**Benefits:**
+ Medical, dental and vision insurance
+ Company-paid life insurance, short-term and long-term disability
+ 401k program
+ Generous Paid Time Off (PTO) program
**Description and Requirements**
Fresh Merchandise Operations Specialist, this role ensures operational excellence and maximum sales in fresh food departments across retail locations. The position involves training, coaching, and supporting club teams while maintaining high standards of quality, food safety, and member satisfaction.
**What's in it for you?**
+ Opportunity to lead and influence fresh food operations across multiple retail locations.
+ Professional growth through hands-on training and leadership experience.
+ Exposure to multiple fresh food categories, including Meat, Seafood, Produce, Bakery, and Prepared Foods.
+ Collaborative work environment with other trainers and management teams.
+ Competitive pay and potential for career advancement.
+ Travel opportunities to gain experience across different markets.
**What will you do?**
+ Implement comprehensive training programs for retail club teams, focusing on fresh food operations, including food safety, quality assurance, and merchandising standards.
+ Evaluate and monitor club team performance, providing coaching and feedback to drive continuous improvement.
+ Utilize digital tools and platforms to optimize operational efficiency and effectiveness.
+ Stay current with industry trends and innovations in fresh categories, continually developing skills for competitiveness.
+ Ensure adherence to company standards and regulatory requirements for food safety and sanitation practices.
+ Influence club teams to align with standards, policies, and operational expectations.
+ Identify opportunities to improve fresh food operations processes and collaborate with teams to implement strategic changes.
+ Maintain open communication with club managers and stakeholders, sharing updates on training initiatives, performance metrics, and operational matters.
+ Keep accurate records of all training activities, including attendance, evaluations, and feedback.
+ Travel to various retail locations to deliver training sessions and provide on-site support.
+ Collaborate with fellow trainers and club personnel to ensure consistent training methodologies and operational standards.
+ Champion member-focused fresh food operations, consistently meeting or exceeding expectations for quality and freshness.
+ Lead by example, demonstrating commitment to operational excellence while fostering a positive and inclusive team culture.
**Experience and Qualifications** :
+ 3 to 5 years of hands-on experience in retail fresh food areas, restaurant, bakery, meat processing, quality assurance, or a related field.
+ 3 to 5 years of supervisory or management experience with proven leadership abilities.
+ Excellent communication and influencing skills, with experience supporting senior leaders.
+ Proven track record in fresh food retail operations with an understanding of departmental financial objectives.
+ Adaptability, resilience, and a proactive approach to change and innovation.
+ Strong presentation skills and proficiency in Microsoft Office (Word, Excel, PowerPoint).
+ Comfortable navigating digital platforms such as Teams and Zoom.
+ Valid driver's license and insurance for travel requirements.
Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer
\*Acosta Group, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
$28.9 hourly 60d+ ago
Adventure Readiness Specialist - Service
Rivian 4.1
Groveport, OH
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications HS Diploma or GED preferred. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure The hourly range for this role is $18.17 - $20.80 for Ohio based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
HS Diploma or GED preferred. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
$18.2-20.8 hourly 9d ago
Director of Clinical Services Specialists
Brookdale Senior Living 4.2
Columbus, OH
Brookdale is hiring a Director of Clinical Services Specialists! This individual is well versed in clinical operations and understands state regulations. Compact license covering the state of Indiana required! This is a traveling role and at times will require a 10 day on 4 day off schedule
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
* Medical, Dental, Vision insurance
* 401(k)
* Associate assistance program
* Employee discounts
* Referral program
* Early access to earned wages for hourly associates (outside of CA)
* Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
* Paid Time Off
* Paid holidays
* Company provided life insurance
* Adoption benefit
* Disability (short and long term)
* Flexible Spending Accounts
* Health Savings Account
* Optional life and dependent life insurance
* Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
* Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc.
* Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
* Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
* Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
* Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
* Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
* As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
* Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
* Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
* Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
* Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
* Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart.
* Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
* Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
* Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
* Participates in department quality improvement activities.
* Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
* Shares on-call and manager on duty responsibilities/shifts as required.
* Strengthens clinical process within the community until permanent replacement is identified.
* Supports other requirements within the division as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
Education as required to obtain state nursing license (LPN/LVN or RN). Nurse management, senior living, or post-acute care experience preferred. Basic typing skills along with a working knowledge of personal computing and word processing software are required, preferably in a Microsoft Windows environment.
Certifications, Licenses, and Other Special Requirements
LPN/LVN or RN license.
Physical Demands and Working Conditions
* Standing
* Requires interaction with co-workers, residents or vendors
* Walking
* Sitting
* Occasional weekend, evening or night work if needed to ensure shift coverage
* Use hands and fingers to handle or feel
* On-Call on an as needed basis
* Reach with hands and arms
* Possible exposure to communicable diseases and infections
* Climb or balance
* Potential injury from transferring, repositioning, or lifting residents
* Talk or hear
* Taste or smell
* Exposure to latex
* Ability to lift: Up to 50 pounds
* Possible exposure to blood-borne pathogens
* Possible exposure to various drugs, chemical, infectious, or biological hazards
* Subject to injury from falls, burns, odors, or cuts from equipment
* Requires Travel: Occasionally
* Vision
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline.
Brookdale is an equal opportunity employer and a drug-free workplace.
Compensation Type: Hourly Compensation: $18.81 The Academic Office Specialist provides general administrative, clerical, and project support for an academic department. This role utilizes basic or advanced office and research skills depending upon position assignment and skill level demands. The incumbent assumes responsibility for administrative, clerical, and support tasks specific to the academic department. This position supports the academic functions of all department programs, programmatic accreditation functions, faculty, and Chairperson.
Office Support
* Provides administrative and clerical support to Chairperson, faculty, and staff. Maintains and sets up a filing system that is virtual and physical.
* Files, organizes and cross-indexes files. Completes and processes forms, records, and other documents in accordance with established procedures. Assists the department in scheduling meetings, including invitations, parking passes, and room scheduling.
* Assists with special events by coordinating rooms and partnering with other departments to ensure successful set-up and execution of special events. Coordinates the digitization and maintenance of files and multimedia materials for use in classroom.
* May be assigned to originate correspondence on behalf of Chairperson and maintain signature authority on delegated routine matters. Maintains confidential or sensitive records and information.
Academic Support
* Works with faculty, Chairperson, and Curriculum Management to setup/modify course sections each semester.
* Works with faculty to obtain contract "load and reassigned time" forms each semester, submit to the Chairperson for review/approval, and enter approved information into system of record.
* Register students, as requested by Chairperson and Advisors. Works with Office of the Executive Vice President - Administrative Operations (EVPAO) to ensure faculty/adjust load information is accurate every semester.
* Runs faculty workload reports for the Chairperson.
* May also review and provides feedback to the Chairperson regarding faculty workload reports.
* Works with Central Scheduling and EVPAO to ensure all classroom/lab room capacities, and software information is accurate.
* Assists Chairperson with departmental accreditation activities.
* Provides direct support to department Lead Instructors and Program Coordinators, as needed.
* Assists with the department work study students to ensure projects are completed. Works with faculty and the Print Shop to ensure all marketing materials are current and an adequate supply is available.
* Utilizes programs to help edit program webpages as needed.
Customer Service
* Provides customer services within assigned department or functional area to students, general public and others by furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary.
* Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others.
* Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the department.
* Monitors department e-mail account and distributes/responds appropriately.
Furnishes and obtains information and works to resolve issues with the Chairperson.
* Assists with setting up interviews and provides applicant information, as requested. Communicates with faculty and staff regarding messages and student questions in a timely manner.
Facilities & Financial
* Monitors budgets and works with Chairperson to initiate/submit budget transfers, as necessary.
* Monitors the program budget accounts and informs the Chairperson and faculty, as appropriate, on the amounts left in the accounts, as needed. Orders office and classroom supplies, as necessary. Reconciles P-Card statement monthly.
* Organizes the ordering and storing of supplies as needed.
* Acts as liaison between Bookstore and faculty for textbook adoptions and classroom supplies. Initiates work orders such as housekeeping, general maintenance, etc. and follows through until completion.
Culture of Respect
* Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community
Minimum Qualifications
* High School Diploma or GED
* One (1) year experience in a customer service position
* State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications
* Experience with standard office procedures and office equipment preferred
* An appropriate combination of education, training, coursework and experience may qualify a candidate.
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:
Full time
Union (If Applicable):
Scheduled Hours:
40
Additional Information
In order to ensure your application is complete, you must complete the following:
* Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
$18.8 hourly Auto-Apply 6d ago
Enterprise Account Specialist
Dodge Construction Network
Columbus, OH
Dodge Construction Network (Dodge) is looking for an Enterprise Account Specialist is to harness the power of Dodge's product suite, data, and analytics to fuel our sales growth and innovation. Through meticulous analysis, strategic insights, and collaboration with diverse teams, the role is pivotal in crafting enterprise account sales strategies that elevate our customer retention and ensure our customers achieve effective usage of our products The Enterprise Account Specialist will use their expertise and insights to directly influence our sales and service approach, shaping our company's trajectory for large, strategic enterprise accounts.
This is a full-time position and reports directly to the VP, Product GTM.
**_Preferred Location_**
This is a remote, home-office based role and candidates located in the continental United States will be considered.
**_Travel Requirements_**
Minimal travel is expected for this role.
**_Essential Functions_**
+ Work with and support Enterprise Account Managers and Account Executives as related to Dodge Business Intelligence solutions (SpecShare, BuildShare, MarketShare), BuilderSeries, and charter products
+ Collaborate with senior-level strategy and forecasting professionals at client organizations to support the utilization of Dodge market sizing tools
+ Serve as the SME for all Dodge forecasting, analytics, and BI tools as well as BuilderSeries and charter products
+ Identify areas within existing and prospective clients where Dodge products could be applied and work with existing customers to drive better product adoption and usage of current products
+ Assist in the discovery, scoping and pricing of analytics related products and offerings
+ Leverage existing account relationships to support Enterprise Account Managers upsell and cross-sell strategies
+ Ensure renewals at strategic enterprise accounts is achieved without loss of revenue and leverage customer relationships to proactively identify any risk to renewal
+ Stay updated on industry trends, competitor data solutions, and market dynamics to adapt and enhance sales strategies accordingly
+ Foster collaboration with product teams to communicate customer feedback and data requirements, ensuring our product remains competitive and aligned with market demands.
**_Education Requirement_**
Bachelor's degree in Business Analytics, Data Science or other related field or equivalent education and work experience.
**_Required Experience, Knowledge and Skills_**
+ 10+ years of experience in sales analytics, preferably within a SaaS environment
+ Proficiency in analytics tools and software
+ Strong understanding of both the sales process and the SaaS business model
+ Exceptional communication skills, with the capability to translate intricate data findings into actionable insights
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-20
$30k-48k yearly est. 22d ago
Office Professional 1 - Intermittent
State of Ohio 4.5
Columbus, OH
The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.
The Ohio Department of Taxation is seeking multiple Intermittent Office Professional 1 in the Revenue Processing Division.
What you'll do as an Office Professional 1:
* Open and sort incoming mail
* Prepare organized mail for scanning
* Must be able to sit for long periods of time
* Must be able to lift/carry mail trays
This is a seasonal, intermittent position from March to May (ending around May 15), scheduled Monday-Friday, 40 hours per week. Dates and schedule are subject to change based on business needs.
To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: ************ or by email to: Accessibility@tax.ohio.gov.
A full Position Description will be provided during the interview process.
This is an intermittent position. Intermittent appointments are limited to 1000 hours per fiscal year and are not eligible for health benefits or paid leave. The wage will remain at step 1 in the pay scale.
Formal education in arithmetic that includes addition & subtraction & in reading, writing & speaking common English vocabulary.
* Or equivalent of Minimum Class Qualifications for Employment noted above.
Technical Skills: Clerical & Data Entry
Professional Skills: Active Learning, Teamwork, Problem Solving and Customer Focus
$27k-33k yearly est. 54d ago
Account Specialist - Germain Insurance
PHP Distribution 4.4
Columbus, OH
BENEFITS EFFECTIVE ON FIRST DAY OF EMPLOYMENT!!
Germain Automotive Partnership consists of state-of-the-art Sales, Service and Insurance facilities in Ohio, Florida, and Michigan. Germain Automotive Partnership offers a wide range of automotive products and services, including new and used vehicles, vehicle maintenance and repair services, vehicle parts and various insurance policies. Our family of great employees has helped Germain Automotive Partnership grow and expand throughout the years by providing world class customer service repeatedly. Germain Automotive Partnership is privately held and a well-respected dealership group.
Overview of the role:
The Account Specialist will assist the Account Executives by calling on prospective leads to set scheduled appointments. The Appointment Scheduler will work directly with the Sales Consultants, Finance and Insurance managers of the car dealership, to gather information on car buyers. This person will follow up with clients on missed or canceled appointments.
Daily Responsibilities:
Make outbound calls to prospective customers.
Enter quoting information into the database.
Manage leads given to by the Auto Sales team.
Communicate with the Finance and Insurance department.
Identify what market is best for customers.
Solve minor software issues.
Communicate with Sales and Service team.
Qualify leads based upon criteria set by management.
Perform administrative tasks.
This is a full-time position that will pay $20.00 hourly plus monthly bonuses. Commission possible if licensed.
Germain Insurance is proud to offer the following benefits for our employees:
Medical Insurance
Dental Insurance
Vision Insurance
401K
Life Insurance
Short and Long-term Disability Insurance
Monday through Friday work schedule.
Will pay to get your insurance license.
Germain Automotive Partnership is an Equal Opportunity Employer and does not discriminate against applicants or employees for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.
$20 hourly 5h ago
Production Mail Service Specialist - Mail/Copy/Scan
IST Management Services, Inc. 4.4
Columbus, OH
Consider a new career today as a Scanning/Copy/Mail Team member-Full-Time - Monday to Friday Day Shift - with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.
The Opportunity: IST is looking for friendly, service-oriented, customer-focused people with a passion for excellence. We offer professional training, skill enhancement, and opportunities for advancement.
Position Details:
This direct hire role is full-time and performs high-volume mail scanning and production work. Hours will range within M-F 6:00 AM- 7:00 PM. The work location is in Hilliard, OH, in the greater Columbus area
Hourly Compensation: $18.00-$19.00 USD per hour, depending on production experience
Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives
Amenities: Free parking
Responsibilities
This direct hire role Mail Production - Full-Time. Hours will range within M-F 6:00AM- 7:00PM.
* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
* Operating high volume mail opening and scanning equipment, helping print and assemble large outbound mailings daily.
* Demonstrate flexibility in satisfying customer demands in a high-volume, production environment
* Consistently adhere to business procedure guidelines
* Adhere to all safety procedures
* Perform other tasks as assigned
* The business environment does not allow cell phones in the production area.
Qualifications
Job Requirements:
* Must have access to reliable transportation
* High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
* Professional appearance and demeanor
* Windows environment PC skills
* Ability to effectively work individually or in a team environment
* Lifting up to 55 pounds
* Must be able to pass a drug screening and background checks
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at *************************.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
$18-19 hourly Auto-Apply 13d ago
Sales Commission Specialist
Vertiv 4.5
Westerville, OH
Vertiv is seeking a detail-oriented Sales Commission Specialist to assist the administration of our sales incentive programs across North America. This role is responsible for setting and maintaining performance targets, and supporting the sales organization through effective reporting, analysis, and dispute resolution. The Sales Commission Specialist will also play a key role in coordinating the prestigious President's Club program, recognizing top sales achievers. We require this individual to work onsite full time in Westerville, Ohio.
RESPONSIBILITIES
Collaborate with Sales Leadership, Strategy, and Finance to establish annual and semi-annual selling motion targets
Work with Sales Leadership to set SIP targets and plan measurements.
Ensure SIP plan designs are aligned with business goals and drive desired sales behaviors.
Track and reconcile SIP dispute tickets and exceptions
Provide regular and ad-hoc reporting to Sales Leadership, Finance, and HR as needed.
Support planning and execution of the President's Club program for the Americas region, including participant selection, communication, and logistics coordination.
QUALIFICATIONS
Bachelor's degree in Business, Finance, or related field
4-8 years of experience in Sales Operations, Compensation, or related roles
Strong analytical skills and proficiency in Excel and with large volumes of data
Experience with sales incentive or compensation plans preferred
Excellent communication and interpersonal skills; ability to work cross-functionally and influence stakeholders.
Strong organizational skills with attention to detail and a focus on accuracy and timeliness.
Report in office full time location is Westerville, Ohio
PHYSICAL & ENVIRONMENTAL DEMANDS
Report in office full-time Westerville, Ohio
Ability to work in standard office environment
TIME TRAVEL REQUIRED
Occasional travel may be required on an annual basis
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry
and
the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
$64k-84k yearly est. Auto-Apply 60d+ ago
Resolution Specialist Lead
Gifthealth Inc.
Columbus, OH
Description:
Available Shifts:
11am-7pm
12pm-8pm
1pm-9pm
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Resolution Specialist - Lead at Gifthealth is a key member of the Patient Support team, responsible for guiding the day-to-day activities of the Resolution Specialists. This role supports a high-functioning, service-focused team that manages complex patient concerns and escalations. The Lead plays a critical role in improving team performance, optimizing workflows, and ensuring exceptional patient experiences.
Key ResponsibilitiesTeam Leadership & Coaching
Provide daily guidance and mentorship to the Resolution Specialist Call Center Team.
Support team development through hands-on coaching, training, and feedback.
Monitor performance metrics (e.g., call handling time, resolution quality, and accuracy) and conduct regular reviews with staff.
Support onboarding and ongoing training for new and existing team members.
Escalation Management
Act as the primary point of contact for high-priority or sensitive patient escalations.
Coordinate with internal teams-including pharmacy operations, fulfillment, and customer service-to drive resolution.
Develop and implement scalable protocols for efficient handling of escalations.
Continuous Process Improvement
Analyze escalation and resolution trends to identify workflow gaps and training opportunities.
Collaborate cross-functionally to implement improvements that reduce recurrence of issues.
Maintain up-to-date documentation on processes and workflows to promote consistency and transparency.
Actively participate in strategic planning around team growth, support tools, and operational efficiency.
Compliance & Reporting
Ensure all patient communications are compliant with HIPAA and other applicable regulations.
Track and report escalation data and resolution outcomes for leadership and quality assurance review.
Participate in audits and ensure readiness for compliance reviews.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or a related field (or equivalent work experience).
Minimum 3 years in a patient support or customer service role, with at least 1 year of supervisory or team lead experience.
Proven ability to manage and resolve complex patient or customer issues.
Strong interpersonal, communication, and organizational skills.
Proficiency with Zendesk, CRM tools, Microsoft Office Suite; knowledge of pharmacy systems is a plus.
Familiarity with healthcare or pharmacy operations and compliance is highly desirable.
Work Environment
Location: Hybrid in Columbus, OH
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with your team, department, or leadership to ensure alignment.
Key Essential Functions
Must be able to sit for extended periods of time while working, with periodic standing or movement as needed.
Must be able to perform repetitive motions for the duration of a shift, including typing, using a mouse, and operating a telephone or headset.
Must be able to view a computer screen for extended periods of time and accurately read information.
Must be able to communicate clearly and professionally via phone, email, and chat for most of the workday.
Must be able to handle multiple tasks simultaneously, including navigating multiple systems while speaking with customers.
Must be able to work onsite for all scheduled shifts, including assigned hours, overtime, or adjusted schedules as business needs require.
Employment Classification
Status: Full-time
FLSA: Non-exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements: