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The differences between processing specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a processing specialist, becoming a service specialist takes usually requires 6-12 months. Additionally, a processing specialist has an average salary of $55,587, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a processing specialist include customer service, data entry and quality standards. The most important skills for a service specialist are patients, social work, and criminal justice.
| Processing Specialist | Service Specialist | |
| Yearly salary | $55,587 | $44,150 |
| Hourly rate | $26.72 | $21.23 |
| Growth rate | -5% | -4% |
| Number of jobs | 41,858 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 53% |
| Average age | 51 | 40 |
| Years of experience | 6 | 12 |
A processing specialist mainly functions to extend and relay information within a company or organization. Most of the time, they are responsible for gathering, verifying, processing, and analyzing data from various aspects such as clients and sales. Aside from this, they perform research and analysis, utilizing the results to develop strategies and plans to help the company pursue deals and provide optimum services. Furthermore, a processing specialist needs to coordinate with managers and be equipped with communication skills as there are instances where they must engage with clients.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Processing specialists and service specialists have different pay scales, as shown below.
| Processing Specialist | Service Specialist | |
| Average salary | $55,587 | $44,150 |
| Salary range | Between $31,000 And $98,000 | Between $27,000 And $71,000 |
| Highest paying City | Newark, NJ | Boston, MA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Meta | Ropes & Gray |
| Best paying industry | Professional | Technology |
There are a few differences between a processing specialist and a service specialist in terms of educational background:
| Processing Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between processing specialists' and service specialists' demographics:
| Processing Specialist | Service Specialist | |
| Average age | 51 | 40 |
| Gender ratio | Male, 39.5% Female, 60.5% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 6.8% Unknown, 4.0% Hispanic or Latino, 14.5% Asian, 6.6% White, 67.5% American Indian and Alaska Native, 0.6% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |