Produce department manager job description

About Us

Join our Winning Team today and start your ownership journey!

WinCo Foods is a rapidly growing family of over 135 grocery stores, complete with our own distribution centers and transportation network. We're proud to operate across 10 states west of the Rockies with more than 20,000 employee owners.

At WinCo Foods we act like owners - because we are! We believe, as the Low Price Grocery Leader, that we make the lives of the communities where we operate better by giving them the best possible prices to feed their families and by focusing on the success, well-being and diversity of our employee owners.

Currently, WinCo is the third largest Employee-Owned company in the United States. WinCo has more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Once eligible, you can start your journey to ownership with an annual gift of stock equaling 20% of what you make each year. (ESOP available at most locations and subject to vesting)

WinCo Foods offers the very best benefits in the industry, with low cost, high quality medical benefits with rates as low as $40 a month, enrollment in our ESOP after 6 months, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, employee assistance, discount program - and even voluntary benefits like Pet Insurance!

Overview

Job Summary

This position is responsible for directing and controlling the operation of the Produce Department by understanding related work areas, supervises department personnel, plans and orders merchandise while ensuring customer service and product quality, freshness and selection.

Typical Duties and Responsibilities

* Supervises employees by motivating, training, participating in the hiring of personnel, monitoring employee performance, recommending personnel action (i.e., hiring, firing, layoff and disciplinary action, scheduling personnel according to coverage needs and service level), maintaining a safe and secure work environment, etc.
* Satisfies departmental projected sales and gross margin objectives by providing customers with fresh quality goods; creating effective promotional and seasonal displays; maintaining/organizing cooler; ensuring proper temperature levels for product are maintained; preventing shrink; damage and spoilage of product; trimming, cutting, wrapping, traying, displaying and watering produce; building produce displays; rotating stock; discarding outdated or spoiled product; ensuring proper pricing and signing of products; using related equipment such as those listed below.
* Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast, friendly customer service.
* Engages in suggestive selling and other sales techniques.
* Performs receiving duties including: verifying orders against invoices; reporting shortages and claims to ensure proper billing; breaking down loads and dating product; cutting cases; stacking, pricing and marking merchandise; maintaining produce storage area; etc.
* Maintains cleanliness and eye-appeal of work area, storage area, and selling floor.
* Performs other duties as assigned or needed.

Requirements

Education:

* High School Diploma or equivalent

Experience:

* As a produce clerk, Lead Clerk, MIT or equivalent to understand the Produce department procedures.
* Providing leadership through skills in communication, interpersonal, management of people, customer relations, and employee relations, analysis, planning orders, judgment, reaction to business activity, etc.
* Communicating (hearing & speech) with customers during the day shift.
* Conducting visual inspection of product, display, ready written material, etc.
* Communicating in writing to others.
* Performing safe/quick movements and operate related equipment listed below with manual dexterity and hand/eye coordination.
* Performing basic math (add, subtract, divide and multiple) and compute weights and measures.

Ability to:

* Perform supervisory skills (e.g., interviewing, scheduling, hiring, counseling, training, disciplining, etc.).
* Understand overall company practices through previous experience in produce department or equivalent.
* Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
* Push and pull fully loaded hand trucks and pallet jacks.
* Stand for long periods of time, walk and move rapidly, bend, twist and turn frequently.
* Work with hands exposed to moisture, fruits and vegetables.
* Learn taste, proper handling, preparation, seasonality, and perishability, product safety, sanitation procedures and dept. policies.
* Perform primary duties efficiently and accurately.

Additional Requirements:

* Food Handlers Certification (Per State Laws)

Machines and Equipment Operated:

* Knives, wrappers, scales, compactors, garbage disposals, hand trucks, pallet jacks, fork lift; etc

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO/Inclusivity

As WinCo Foods continues to grow, our diversity-from our variety of perspectives and wide range of experiences-is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Department: KS Produce

Position Type: Employee

Position Reports To: Store Management

Position Supervises: N/A

Pay Level:

FLSA Status: Non-Exempt

Minimum Pay Range:[[req_MinPayRange]]

Maximum Pay Range:[[req_MaxPayRange]]

Position Summary:

Embrace the Customer 1st strategy create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor/control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Produce department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

* Promote trust and respect among associates by communicating company, department, and job specific information.
* Collaborate with associates and promote teamwork to help achieve company/store goals.
* Establish performance goals for department and empower associates to meet or exceed targets.
* Develop adequate scheduling to manage customer volume throughout hours of operation.
* Train and develop associates on performance of their job and participate in the performance appraisal process.
* Adhere to all local, state and federal laws, and company guidelines.
* Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples to help customers discover new items or products they inquire about; inform customers of specials and recommend product to them.
* Prepare fruit and vegetable platters/trays.
* Review/inspect products for quality and freshness and take appropriate action with those items.
* Partner with store management to create and implement a department business plan to achieve desired results.
* Inform and educate department associates about current, upcoming and special in-store promotions.
* Prepare and submit seasonal critiques for the sales and merchandising supervisor.
* Implement the period promotional plan for the department.
* Monitor and control expenses for the department.
* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
* Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
* Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
* Plan, organize and supervise the inventory process.
* Ensure proper temperatures are maintained in cases and coolers temperature logs kept.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

* Effective communication skills
* Knowledge of basic math
* Ability to handle stressful situations
* Current food handlers permit once employed

Desired Previous Job Experience

* High school diploma or equivalent
* Management experience
* Produce experience
* Retail experience
* Second language: speaking, reading and/or writing

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: None

Required Certifications/Licenses: None

Shift(s): [[mfield4]]

Regions: Mountain

States: Colorado

Keywords:

Job Title: Produce Department Manager

Department: Produce

FLSA: Exempt

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Core Competencies:

* Partnerships
* Growth mindset
* Results oriented
* Customer focused
* Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manger; Assistant Managers of GM, Perishables, and Store Operations

Positions that Report to you: Produce Department Employees

Primary Duties and Responsibilities:

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
* Makes an effort to learn customers' names and to address them by name whenever possible.
* Assists customers by: (examples include)
* escorting them to the products they're looking for
* securing products that are out of reach
* loading or unloading heavy items
* making note of and passing along customer suggestions or requests
* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
* Determines department goals with store director.
* Determines weekly work schedule and establishes a daily work plan for the department.
* Supervises Salad Bar employees by planning, scheduling and overseeing the overall operation.
* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
* Communicates with employees regarding sales and ideas.
* Handles and satisfies customer issues.
* Figures retail pricing and Ensures correct pricing.
* Extends invoices, posts invoices, and oversees department bookkeeping procedures.
* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
* Conducts inventory of the department and oversees inventory of the Salad Bar.
* Plans displays, promotions, and determines pre-orders.
* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
* Understands and troubleshoots equipment and ensures maintenance is performed.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

* Ensures pricing is competitive in the market area.
* Attends meetings and seminars and participates in continuing education.
* Fills displays and works in the sales area.
* Unloads trucks, checks in delivered merchandise and places in appropriate storage area.
* Performs departmental duties as needed.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.

Supervisory Responsibilities:

* Instructs, assigns, reviews and plans work of others.
* Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
* Has the authority to approve employee discipline.
* Has the authority to recommend employee transfer, discharge, and salary increases.

Knowledge, Skills, Abilities and Worker Characteristics:

* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
* Ability to do arithmetic calculations involving fractions, decimals, and percentages.
* Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

Education and Experience:

High School or equivalent experience from on-the-job training, plus produce and sanitation courses. Over one year of related work experience.

Physical Requirements:

* Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Knives, wrapping machine, juice machine, cash register, pallet jacks, garbage disposal, forklift,

trash compactor, cardboard compactor, computer, calculator, Telexon ordering unit, and C.A.R.S. system.

Confidentiality:

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Financial Responsibility:

Responsible for company assets including equipment and merchandise.

Contacts:

Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Are you ready to smile, apply today.