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Top 50 Product Advisor Skills

Below we've compiled a list of the most important skills for a Product Advisor. We ranked the top skills based on the percentage of Product Advisor resumes they appeared on. For example, 17.8% of Product Advisor resumes contained Product Knowledge as a skill. Let's find out what skills a Product Advisor actually needs in order to be successful in the workplace.

These are the most important skills for a Product Advisor:

1. Product Knowledge

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high Demand
Here's how Product Knowledge is used in Product Advisor jobs:
  • Provide detailed product knowledge for all Microsoft products and services while presenting a complete solution for customer's unique technological needs.
  • Maintain expert-level product knowledge in all Microsoft retail products including Windows, Microsoft Word, Excel, PowerPoint, and Outlook.
  • Acquired and maintained an elite level of product knowledge in all Microsoft retail products and service offerings.
  • Maintain expert level product knowledge in all Microsoft retail products, devices, and service offerings.
  • Provided extensive product knowledge and customer service and sales support in a flagship location in Delaware.
  • Maintain expert level of product knowledge in all Microsoft current and future services and technology.
  • Trained small to large groups to improve product knowledge and general awareness to company products.
  • Full product knowledge of all Microsoft related software sold to consumer and business clients.
  • Maintain updated product knowledge relating to technology and all Microsoft products and services.
  • Retail sales and customer service, computer product knowledge, Microsoft product knowledge.
  • Maintain expert level product knowledge in MS products, devices, and services.
  • Provided customer solutions to small businesses and vendors through Microsoft product knowledge.
  • Trained new employees on sales floor operations and enhanced their product knowledge.
  • Acquired and maintained a solid level of Microsoft product knowledge.
  • Assisted in product knowledge and regulatory training in peer group.
  • Learned, referenced and applied product knowledge information.
  • Exceeded in sales and product knowledge.
  • Provided training and product knowledge to Sephora consumers
  • Provided extensive product knowledge and sales support based upon each customer's unique needs, both before and after the sale.
  • Maintain product knowledge on all iOS devices in order to analyze, isolate and resolve issues.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Product Advisor jobs:
  • Presented and sold technology solutions for public and enterprise consumers while performing exceptional customer service.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Provided outstanding customer service and demoed products.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Ensured 100% customer satisfaction with their product while providing a high level of customer service.
  • Used background in sales and customer service to offer customers one of a kind service.
  • Work independently and part of team to achieve the highest level of customer service.
  • Utilize customer service skills to give exceptional experience all persons who entered the store.
  • Provide customer service, guidance and education on various products and features.
  • Aided in all customer service situations, including technical support and training.
  • Offer exceptional customer service to differentiate and promote the company brand.
  • Deliver world class customer service to each and every customer.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Trained to provide world-class customer service to every customer.
  • Provided top-notch customer service and assistance to all customers.
  • Help troubleshoot devices and repair software on problematic hardware Provide high end customer service in fast paced, technologically evolving environment.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • brand and product education to provide exemplary customer service.
  • Provided Great Customer Service Goal-oriented, driven, competitive, team player.
  • Trained in Microsoft Office, Proficient [ ] Provided customer service to a variety of clients for the sale of electronics

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3. Windows Phone

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Here's how Windows Phone is used in Product Advisor jobs:
  • Helped train and inform customers on the new Windows 8, Windows Phone 8, Surface RT, and Surface Pro.
  • Train community and youth through workshops and camps on the basics of Windows OS, Microsoft Office and Windows Phone.
  • Educated customers on high focused marketing and selling of Windows Phones to seal high profit margins.
  • Coach sales team on how to activate windows phones on cellular networks.
  • Repaired corrupted windows PCs, and windows phone.
  • Closed sales on Microsoft products including: Surface, Windows, Office, PCs, Xbox, and Windows Phones.
  • Provided assistance with general troubleshooting of PC s, Xbox s, and Windows Phones and Tablets.
  • Led trainings for consumers and taught multiple workshops on Microsoft Office, Windows and Windows Phone.
  • Averaged approximately $6000 in sales daily Performed activations of Windows Phones, as well as upgrades.
  • Understand the knowledge of windows phone * Phone activations

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4. Product Offerings

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Here's how Product Offerings is used in Product Advisor jobs:
  • Implemented a training program for all employees to increase product offerings and generate revenue.

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22 Product Offerings Jobs

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5. Microsoft Products

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Here's how Microsoft Products is used in Product Advisor jobs:
  • Provide educational seminars and workshops for Microsoft products and software for inspiring Microsoft users and consumers.
  • Presented to various enterprise customers about integrating Microsoft products and services into their businesses.
  • Demoed Microsoft products to customer and provided excellent customer service.
  • Advised customers about Microsoft products.
  • Developed a core understanding of the workings of Microsoft products and offerings, actively engages in new product discussion and evolution.
  • Communicate the benefits and advantages of utilizing Microsoft products and services to both consumers and businesses.
  • Presented workshops for groups throughout the community, teaching topics relating to Microsoft products and services.
  • Assist Microsoft retail customers with support for Microsoft products for home use and business use.
  • Worked with customers to find solutions in the form of Microsoft products and services.
  • Stayed abreast of ever changing Microsoft products and affiliated products housed within the store.
  • Received rigorous training on numerous Microsoft products before they hit the market.
  • Provide customized solutions to customers with the latest Microsoft products and services.
  • Provide one on one technical support to clients on Microsoft products.
  • Retail Stores HQ Marketing: Promoted Microsoft products in video production.
  • Advised customers on Microsoft products, services and OEM technology.
  • Maintain elite Knowledge of Microsoft products and services.
  • Assist customers with purchasing Microsoft products.
  • Administered weekly courses to familiarize customers with various microsoft products.
  • Sell microsoft products out of a kiosk.
  • Provide an excellent customer experience in retail environment Teach various aspects of Microsoft products and services Assist in development of team members

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6. Retail Products

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Here's how Retail Products is used in Product Advisor jobs:
  • Educated technology capability with expert level knowledge in all consumer retail products, devices and service offerings.
  • Maintain a high level of knowledge for all Microsoft retail products, services, and events.
  • Conduct presentations and demonstrations of all retail products, devices, and services offerings.
  • Display a wealth of knowledge of all Microsoft retail products, devices, and services offerings while maintaining superior customer service.
  • Listen to and understand customers stated and unstated needs.Maintain expert-level product knowledge in all Microsoft retail products, devices and serviceofferings.

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7. Information Technology

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Here's how Information Technology is used in Product Advisor jobs:
  • Carry out cold calls to director, vice president, and c-level information technology contacts across a variety of industries.

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8. Broad Range

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Here's how Broad Range is used in Product Advisor jobs:
  • Help customers discover, enable and implement high-value Microsoft technology solutions and services across broad range of devices.
  • Aided clients in discovering and enabling Microsoft technology solutions and services across a broad range of devices.
  • Provide assistance with Microsoft technology solutions across a broad range of devices to customers.
  • Identified and negotiated placement assignments across a broad range of skill levels.

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9. Sales Support

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Here's how Sales Support is used in Product Advisor jobs:
  • Supported bid/budget/planning preparation processes related to products sales support & proposals.
  • Provide product knowledge and sales support to customers, creating customized solutions to meet their needs.
  • Provide sales support regarding various products including Windows, Office, etc.
  • Present solution offerings and sales support both before and after sales.
  • Assisted in order processing, pre-sales support delivery and post-sales support delivery.

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10. Special Needs

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Here's how Special Needs is used in Product Advisor jobs:
  • Conduct workshops for local businesses, special needs groups, and educators in Microsoft Office.
  • Conducted onsite workshops for SMB clients, special needs groups, and educators in Microsoft Office.

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11. Retail Organization

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Here's how Retail Organization is used in Product Advisor jobs:
  • Execute the sales and service strategies of the Microsoft Retail organization.
  • Demonstrate a clear concise understanding of individual responsibilities by effectively executing sales and service strategies of the Microsoft Retail organization.
  • Execute the sales and service strategies of the Microsoft Retail organization Troubleshoot customer issues and provide win-win solutions for our customers.

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12. Client Relationships

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Here's how Client Relationships is used in Product Advisor jobs:
  • Presented health insurance solutions to new customers and cultivated client relationships, increased customer satisfaction and generated repeat sales.
  • Manage client relationships and utilize strong time management skills to meet performance quotas.
  • Managed day-to-day client relationships, including screening prospective candidates.

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13. Technical Support

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Here's how Technical Support is used in Product Advisor jobs:
  • Provided customers with limited technical support.
  • Provided technical support for customers.
  • Exceeded expectations in customer service, product advising, web store sales, B2B and technical support and hardware maintenance.
  • Worked in an at home call center environment, acted as tier 1 technical support.
  • Provide technical support for printers on AIX and Window's servers.
  • Answered phones regarding varying product specific and technical support issues.
  • Provided technical support for customers with cellular devices and tablets.
  • Provide technical support for phones, tablets, and computers.
  • Scheduled appointments for personal training and technical support issues.
  • Advise and provide inbound call center technical support.
  • Provided customers with technical support and training.
  • Helped with technical support of our devices.
  • Answer inbound calls from customers requiring technical support Guide customers through troubleshooting steps, resolve issues and escalate if needed.
  • Field customer's tech concerns by offering basic level technical support in conjunction with store service advisors.
  • Perform compelling product presentations and provide technical support to key First Responder agencies.
  • Assisted customers in Customer Service driven sales environment Worked with team to meet quotas Provided technical support and extended customer assistance

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14. Unique Needs

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15. Service Strategies

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Here's how Service Strategies is used in Product Advisor jobs:
  • Interpreted and implemented sales and service strategies of the retail company, to drive product sales.
  • Execute sales and service strategies.

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16. Total Solution Offerings

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17. Phone Calls

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Here's how Phone Calls is used in Product Advisor jobs:
  • Received inbound phone calls from the customers regarding the Microsoft products and assisted them.
  • Answer inbound phone calls Advise customers on products for one of the largest technology company in the world.

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18. Necessary Tools

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Here's how Necessary Tools is used in Product Advisor jobs:
  • Collaborate with peers and management to develop necessary tools and programs that will lead to long term relationships with our customers.

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19. Store Leaders

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Here's how Store Leaders is used in Product Advisor jobs:
  • Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.
  • Worked with colleagues, store leaders, corporate, and field team members, in a productive and positive manner.
  • Manage store purchases for employee morale and meeting related expenses and prepare and process expense reports for Store Leadership.
  • Provide a total solution for the customers, as well as for store leaders and peers.
  • Maintain constant communication with store leaders, peers, corporate and field team members.
  • Collaborated with peers, store leaders, corporate and field team members.
  • Work as a team to achieve goals set by different store leaders

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22 Store Leaders Jobs

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20. Sales Goals

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Here's how Sales Goals is used in Product Advisor jobs:
  • Implemented initiatives that contributed to the location exceeding sales goals; identified customer needs and initiated up-selling techniques.
  • Provided excellent customer service, achieved personal sales goals and contributed in achieving event goals.
  • Worked toward store meeting designated product, accessory, and service sales goals.
  • Plan and execute revenue-generating sales strategies to achieve sales goals.
  • Helped drive sales goals and achieve monthly quota figures.
  • Achieved daily, monthly, and quarterly sales goals.
  • Maintained high sales goals and product knowledge.
  • Meet and exceeded sales goals and objectives.
  • Networked with Insurance agents, CPA's, Financial Advisors and bank partners to establish all sales goals.

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21. Sales Floor

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Here's how Sales Floor is used in Product Advisor jobs:
  • Selected as leader to manage the sales floor to ensure outstanding customer service while also managing employee schedules throughout the day.
  • Received shipment and PO's, organized inventory, replenished sales floor products, and fulfilled customer needs over the phone.
  • Move merchandise to the sales floor so that merchandising standards and customer expectations are met and exceeded.
  • Lead a team of 5 to maintain sales floor presentation and visuals standard.
  • Place product, signage, and keeping sales floor in proper sales condition.
  • Managed employees on sales floor to reach daily corporate sales goals.
  • Help maintain clean and organized sales floor.
  • Stocked sales floor and organized stock room.
  • Maintained neat and orderly sales floor.
  • Assist customers on the sales floor to find the best computer or Xbox for them.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Sell products and services Financial transactions Merchandising duties; stock, arrange, organize sales floor Demonstrate product launches

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22. Troubleshoot

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Here's how Troubleshoot is used in Product Advisor jobs:
  • Helped customers identify systems and software that met their technology requirements, helped customers to troubleshoot problems with various Microsoft products.
  • Provided troubleshooting assistance/resolution for virus removals, PC refreshes, and upgrades
  • Provide troubleshooting to customer defect device.
  • Be courteous and respectful Help the client with whatever questions they have Skills Used Computer Troubleshooting Customer Service Communication Grammar
  • Provide basic and intermediate tech support: such as data entry, file management, and troubleshooting.
  • Performed data analysis and review to troubleshoot, diagnose, and correct processing and/or client issues.
  • Provide technical support and troubleshooting of devices, accounts, and applications for Microsoft devices.
  • Provide customer with support for apple products, troubleshooting, schedule appointments and setup repairs.
  • Performed system troubleshooting on devices, system installations, assisted with accounts.
  • Follow up with customers to confirm resolution to in-depth troubleshooting cases.
  • Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
  • Helped clients with troubleshooting and repairing PC problems.
  • Teach product functionality/troubleshooting along with call handling process to provide the best customer support experience.
  • Educate customers with latest technology information, Troubleshooting devices, Configuration for new and existing accounts, Windows 8 certified.
  • Create new knowledge base articles, troubleshooting guides and process flowcharts to keep up with product and regulatory changes.
  • Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.
  • Provide frontline support at Answers Desk, including hardware and software troubleshooting and diagnosis.
  • Completed troubleshooting of technical issues amongst varies types of Internet and mobile devices.
  • Cox Communication (Present) Assisting customers with troubleshooting cable connections.
  • Assist IOS device users with troubleshooting their iPhones, iPads, iPods, as well as MacBooks.

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23. Xbox

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Here's how Xbox is used in Product Advisor jobs:
  • Featured on FOX 5 Local News for Live Demonstrations of Dance Central for XBOX ONE.
  • Delivered well-paced and thorough workshops aimed in introducing customers to Windows 8.1, Office365 and Xbox One.
  • Educate customers on the benefits of Microsoft office, Microsoft complete, Xbox products etc.
  • Trained guests on MS Office, Smart Phones, and Xbox via One-on-One product training.
  • Organized launch parties for Xbox One release, game release and other events.
  • Advise and sell customers computers, software, Xbox, extended warranties.
  • Assisted in the creation of the store's Friday Night Gaming which has driven Xbox sales and pre-orders.

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24. Elite Level

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25. Personal Training Sessions

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Here's how Personal Training Sessions is used in Product Advisor jobs:
  • Scheduled appointments for computer repairs and personal training sessions for various Microsoft products.
  • Conduct hour-long one-on-one personal training sessions with customers, bridging any gap in their understanding of Microsoft products and services.
  • Trained and educated customers through personal training sessions, workshops and off-site events that specialized in Microsoft products.
  • Assist sales team with personal training sessions as well as the educational workshop schedule.
  • Tutor and provide personal training sessions on windows, and office 365.
  • Conducted Personal Training sessions with customers on an ongoing week-by-week basis.
  • Conducted personal training sessions and workshops for the public.
  • Schedule and perform multiple personal training sessions weekly focusing on Windows 8, Windows 10, and Microsoft Office.
  • Facilitated group workshops Taught personal training sessions Advanced Microsoft Excel, OneNote, Word, Publisher, and PowerPoint certification

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26. Special Events

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Here's how Special Events is used in Product Advisor jobs:
  • Book special events and insure that all clients' needs and wants were met.

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27. Program Offerings

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28. CRM

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Here's how CRM is used in Product Advisor jobs:
  • Focused domain areas include data management & intelligence, CRM, marketing automation and online display advertising technology.
  • Give Quotes, enter sales orders, and provide shipment information using programs SagePro and Sugar CRM.
  • Managed business leads, sales, and employee sales numbers into CRM and set expectations.
  • Utilize the CRM database to research and manage the repair process for client devices.
  • Maintained a high level of CRM, which resulted in repeat customers each year.
  • Optimized existing accounts through reselling and upselling processes, and maintained continuously evolving Goldmine, SalesForce and I3 CRM systems.
  • Process purchase orders via CRM and Parature systems.

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29. Demo

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Here's how Demo is used in Product Advisor jobs:
  • Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
  • Provided enthusiastic demonstrations to customers through one-on-one or group training sessions.
  • Demonstrate teamwork and effective communication.
  • Demonstrated the latest Microsoft Software/Products.
  • Cashier, demo computers, tablets, phones, worked in the back stock room and help answer customer's questions.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Demonstrated HR applications via GoTo Meeting and in person to key decision makers and executive management.
  • Implement new strategies in demonstrating and presenting the newest product and service offerings across all devices.
  • Delivered virtual and on-site product demonstrations and full product training to clients and associate staff.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Created proprietary internal process documents, software release communications, and sales demo scripts.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Full sales cycle management including demos, pricing, contract negotiations and implementation.
  • Facilitate business experience through in-store briefings, workshops, events and demos.
  • Work as part of a team of demonstrators to accommodate large crowds.
  • Give daily demonstrations on Windows in front of one or more customers.
  • Demonstrate devices and software features to customers.
  • Generated leads and demonstrated compensation and performance management applications via GoTo Meeting or in person.
  • Demonstrate use of products Provide technical support, when needed.

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30. High Standards

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Here's how High Standards is used in Product Advisor jobs:
  • Deliver high standards of sales and services while supporting Microsoft directives.
  • Maintain and consistently deliver on high standards of retail service.

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31. Microsoft Store

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Here's how Microsoft Store is used in Product Advisor jobs:
  • Build consumer awareness and understanding of Microsoft Stores.
  • Discovered the needs of Microsoft Store consumers and matched them with a device that fit their personal restrictions and budget
  • Embodied the Microsoft Store culture by being enthusiastic, caring and driven to provide the best representation of Microsoft.
  • Recruited to sales in a new Microsoft store located in the highest traffic-flow mall on the west coast.
  • Assisted customers in the purchase of computer and software for home and business at the Microsoft Store.
  • Assisted in grand opening of The Microsoft Store, first on the east coast.
  • Assisted in creating new technical support programs within Microsoft Stores.
  • Greet and welcome customers to the Microsoft Store.
  • Evangelized Microsoft store products and services to customers Named the company-wide Windows 8 Demo Cup Champion for best Windows 8 demonstration
  • Educated customers on Microsoft hardware and or software Assisted a team that opened the first Microsoft Store in Midwest.

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32. POS

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Here's how POS is used in Product Advisor jobs:
  • Created multiple user level training decks, demo presentation decks, and proprietary post-implementation step-by-step system maintenance guides.
  • Reconciled, in conjunction with other team members, equity derivative position inventory for BancBoston Robertson Stephens !
  • Locate or propose potential business opportunities by contacting potential clients; discovering and exploring opportunities.
  • Participated in seven Major New Product Launch events which garnered a great deal of excitement and exposure for all of Microsoft.
  • Provided end of day cash settlement of variation margin and positions with clearing brokers in Chicago and New York !
  • Present value proposition, develop financial analysis and close sales with clients signing contract via atlas on the spot.
  • Promoted company theme of achieve, believe, knowledge, and relate among peers to maintain positive morale.
  • Train and motivate the sales teams to provide leads as well as articulate product value propositions.
  • Assisted companies in changing corporate health culture through purposeful, sustainable, and systemic programming.
  • Lead workshops for group activity or community in purpose of delivering Microsoft vision and mission.
  • Handle incoming 800 calls in a positive and professional manner.
  • Inventory: I help out here when possible unboxing, putting away product and getting it ready for shipment.
  • Traveled offsite to several technology expos and stores across the country to help with grand openings and training.
  • Acted as company representative to maintain positive relationships with all employees, customers, partners and owners.
  • Engage The Customer ( Approach the guest with a positive, compassionate and comfortable greeting) 2.
  • Fielded and resolved most client support requests for positive outcome and solid customer retention.
  • Produced blog posts for company website while monitoring analytics and click conversions.
  • Manage money through various transactions on stand alone and mobile POS systems.
  • Advised clients on job advertisements, postings and job boards.
  • Activated phones with specific carriers Completed sales transactions using POS

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33. Suite

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Here's how Suite is used in Product Advisor jobs:
  • Led several training sessions in one on one and classroom style settings on Windows, Security & the Office Suite.
  • Installed software like Microsoft Office suite, Lo jack, troubleshot and installed other computer software on customer s computer.
  • Work with business customers in finding the product suite that would work best for their business's aspirations.
  • Performed Personal training for clientele on Windows 8 OS or any of our basic Microsoft Office Suites.
  • Lead workshops in Microsoft Office Suite and Windows 8.1 for organizations such as BeyondIt Consulting, LLC.
  • Gained a much stronger understanding of the tools in windows operating systems and Office Suite.
  • Assist customers with purchasing products and apparel suited for their needs in specific equestrian pursuits.
  • Help with insuring the customer found the product that suited his or her needs.
  • Increased revenue 5% by spearheading development of innovative suite of new products.
  • Lead trainer to educate customers on Microsoft Office Suites and computer/phone operating systems.
  • Hired by newly founded company to sell SAAS product suite.
  • Implemented to execute automation test suites during nightly run.
  • Traveled to customer site to Implement Prologue Accounting Suite.
  • Trained in Microsoft office suites.
  • Trained customers on Microsoft Suite.
  • Assess client needs and deliver product proposals within the organizations product suite.
  • Certified in windows 8 Highly educated with Microsoft office suite 2013 Displayed excellent communication skills and direction
  • Head of the Marketing (Visuals) team Provided world class customer service Assisted with business-specific sales Certified in Microsoft Office suite

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34. Powerpoint

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Here's how Powerpoint is used in Product Advisor jobs:
  • Deliver workshops on Office Products: Microsoft Word, Excel, and PowerPoint.

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35. Apple

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Here's how Apple is used in Product Advisor jobs:
  • Answer question from many on the current features and diagnosis of Apple support to customers new and existing.
  • Task: Deliver excellent customer support to customers new or existing to Apple products.
  • Informed customers of expectations before and after leaving the Apple Store when needed.
  • Assisted customers with over the phone technical support for Apple.
  • Contacted correct departments with other Apple related issues
  • Assisted customers with Apple ID and technical software issues Reserved Apple Store appointments for hardware issues
  • Consulted Apple customers on issues regarding all iOS devices - iPhone, iPad, iPod.
  • Perform Device Configurations on Apple Mobile Devices: iPod Touch, iPhones, & iPads.

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36. Customer S

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Here's how Customer S is used in Product Advisor jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
  • Preform administrative, including retail sales, inventory management, and exceptional customer service abilities.
  • Resolved and researched customer issues for implementations and upgrades attaining customer satisfaction.
  • Provide information about the Microsoft ecosystem while also providing specialized customer service.
  • Provide excellent customer service and selling computers and Microsoft products.
  • Train new employees during a period in the Answers Desk Support role to ensure exceptional customer service and attention to detail.
  • Present total solution offerings and sales support based upon each customer s unique needs, both before and after the sale.
  • Provide excellent customer service by always being available to current clients and maintain accounts as a single point of contact.
  • Spearhead the customer management process from conception through completion, ensuring to provide the highest level of customer satisfaction.
  • Help provide great customer service as well as knowledgeable information and accurate answers on the latest devices and electronics.
  • Achieved high sales numbers, and customer satisfaction ratings for sales interaction experience, and troubleshooting customer experience.
  • Deliver excellent sales and customer service, supporting the strategies of the Microsoft Retail organization.
  • Provide customer service and knowledge to customers interested in Microsoft products and software.
  • Provided phone and web customer support for all Prologue modules.
  • Meet sales goals and expectations while providing great customer service.
  • Maintain a 100% customer satisfaction scored tracked by NPS
  • Awarded for customer service skill.
  • Developed Customer service procedures and training program Provided excellent customer service
  • Work as a product advisor, customer service,: greeting customers helping them find the right products for their needs.

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37. Customer Relationships

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Here's how Customer Relationships is used in Product Advisor jobs:
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Collaborate with team members to develop tools and programs that will lead to long-term customer relationships.
  • Build customer relationships by engaging, educating, and empowering those around me with excitement.
  • Drive customer satisfaction through building customer relationships, one customer at a time.
  • Promote sales and make long-term customer relationships.
  • Created many customer relationships by determining customers' needs all while presenting world class customer service

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38. Innovative Ways

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Here's how Innovative Ways is used in Product Advisor jobs:
  • Collaborate with coworkers and store managers to create innovative ways to maintain long-term relationships with customers.

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39. Complete Solution

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Here's how Complete Solution is used in Product Advisor jobs:
  • Achieved top performer for the complete solution with an 80% attached rate with other devices and services.
  • Engage customers, build rapport, determine needs, and offer complete solutions to satisfy them.
  • Presented complete solution offerings and sales support to customers to maximize sales.
  • Developed complete solutions based on the customer's specific needs.

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40. Community Development

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Here's how Community Development is used in Product Advisor jobs:
  • Assisted the Community Development Specialist in calendar and communications administration as well as day-to-day event planning and execution.
  • Communicate directly with the Community Development and Merchandising teams to develop and implement action plans.
  • Collaborate with Community Development Specialist to implement marketing strategies.
  • Worked along side Community Development Specialist to organize non-profit and community events on and off site.

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41. Inventory Control

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low Demand
Here's how Inventory Control is used in Product Advisor jobs:
  • Stretch assignment as Assistant Store Manager where responsibilities include inventory control levels and supervising employees
  • Maintained all visual sets, merchandising updates, and inventory control.
  • Receive shipments and inventory control.
  • Inventory Control Expert (ICE) responsibilities at the Southcenter specialty store and University Village full-line store.
  • Inventory Control Expert Personal Trainer on Windows related software Honors/Activities
  • Inventory Control Specialist Planning, Organizing, and Executing Accurately receive merchandise into the retail location.

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42. T-Mobile

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43. Verizon

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low Demand
Here's how Verizon is used in Product Advisor jobs:
  • Updated my Knowledge of Verizon's and AT&T's phone services.
  • Assisted customers with out of box experiences, software, AT&T, Verizon, and T-Mobile activation.
  • Work with activation: Verizon, T-Mobile and At&t Involved with launch of Windows 8 & Surface RT.

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44. Business Development

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low Demand
Here's how Business Development is used in Product Advisor jobs:
  • Acted as liaison between Microsoft and midsize businesses for business development and productivity.
  • Created PowerPoint presentations that were successfully used for business development.
  • Coordinate and participate with team in business development events.
  • Worked with the business development team to provide a customized experience to business customers.
  • Shadowed the stores BDS (Business Development Specialist) on offsite trips for larger scale business deals and partnerships with Microsoft.

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45. PCS

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Here's how PCS is used in Product Advisor jobs:
  • Guide and advise customers on various Microsoft products and services including PCs, software, gaming systems and Smart phones.
  • Offered technical advice to customers seeking input on networking, hardware upgrades, customizing PCs, firewalls and troubleshooting system issues
  • Lead daily workshops for customers, enhancing their user experience using Microsoft PCs and devices.
  • Performed maintenance, updates, and installations on customer's PCs.
  • Demonstrate tablets, laptops, and desktop PCs.
  • Retail sales of PCs and Microsoft products.

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46. Customer Base

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Here's how Customer Base is used in Product Advisor jobs:
  • Increased Enterprise customer base by 50% in first quarter.
  • Cross sell product line to current customer base.
  • Group 1 Life Insurance license and partnered with Ameritext Insurance Services selling annuities to customer base in multiple branches.
  • Generated leads from extensive previous customer base, large social network and cold calling.

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47. Business Customers

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Here's how Business Customers is used in Product Advisor jobs:
  • Deliver an exceptional experience for our consumers and business customers through helping them make the best choices.
  • Host of multiple Office Products such as Microsoft Office Software to Business customers.
  • Organized periodic meetings and events for business customers and partners of the company.

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48. Product Information

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Here's how Product Information is used in Product Advisor jobs:
  • Coordinated efforts with all business units and technical teams in streamlining product information available to customers online.
  • Provided answers and product information.
  • Respond to customer inquiries for product information, pricing, and features.
  • Assisted customers with wide array of detailed product information Improved customer service skills
  • Provided world class customer service to customers via product information, services and technical support
  • Assist customers with product information Troubleshoot Products File claims Analysed product software & hardware Updated account information Upgrade productsUtilized VMWare software

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49. Onenote

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low Demand
Here's how Onenote is used in Product Advisor jobs:
  • Provided in-depth training to consumers on products such as Word, Excel, PowerPoint, OneNote, outlook, and windows.
  • Excel, Word, Powerpoint & OneNote.)

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50. OS

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low Demand
Here's how OS is used in Product Advisor jobs:
  • Utilize Microsoft Excel to generate reports for review by upper-level management.
  • Raised awareness of the Microsoft brand while maintaining a customer-focused culture.
  • Marketed physical therapy equipment to hospitals and rehab centers.
  • Maintain stockroom organization per Microsoft expectations and guidelines.
  • Conduct follow up appointments to answer any questions potential new clients may have in order to close the deal.
  • Grow business by prospecting and educating clients on Heartland payroll, HR, and Card Processing services.
  • Volunteer at least once a month in the community to an organization of Microsoft's choosing.
  • Ensured closing mark--to--market prices for all futures and exchange traded options !
  • Train clients on operation of Windows devices and software including Microsoft Office and Windows OS.
  • Provided customers one on one personal training in, Microsoft Office 2007 & 2010,.
  • Support the in-store customer experience while protecting the financial and physical assets of Microsoft.
  • Serve as a consultant to costumers and conduct workshops on product and services.
  • Trained and created learning strategies to implement Microsoft training to employees.
  • Set appointments for those who need in-store tech support.
  • Formulate pricing and contract terms and negotiate closing.
  • Conducted both on-site and Web-Ex training of McKesson Performance Manager core application courses educating hospital staff on data analytics.
  • Implemented and trained hospital decision support staff on McKesson Performance Analytics software.
  • Conduct personal trainings with customers on windows 10 and Microsoft office 365 products.
  • Top producer on Bolletta team for VAR agreements closed.
  • Employed 2 Years - local 'prestige' as a Vann's Sales Rep ended when the Outlet closed.

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Product Advisor Jobs

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20 Most Common Skills For A Product Advisor

Product Knowledge

23.1%

Customer Service

11.4%

Windows Phone

6.8%

Product Offerings

6.2%

Microsoft Products

5.0%

Retail Products

4.7%

Information Technology

4.4%

Broad Range

3.7%

Sales Support

3.6%

Special Needs

3.6%

Retail Organization

3.4%

Client Relationships

3.1%

Technical Support

3.1%

Unique Needs

3.0%

Service Strategies

2.9%

Total Solution Offerings

2.7%

Phone Calls

2.5%

Necessary Tools

2.4%

Store Leaders

2.3%

Sales Goals

2.1%
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Typical Skill-Sets Required For A Product Advisor

Rank Skill
1 Product Knowledge 17.8%
2 Customer Service 8.8%
3 Windows Phone 5.2%
4 Product Offerings 4.8%
5 Microsoft Products 3.9%
6 Retail Products 3.6%
7 Information Technology 3.4%
8 Broad Range 2.8%
9 Sales Support 2.8%
10 Special Needs 2.8%
11 Retail Organization 2.6%
12 Client Relationships 2.4%
13 Technical Support 2.4%
14 Unique Needs 2.3%
15 Service Strategies 2.2%
16 Total Solution Offerings 2.1%
17 Phone Calls 1.9%
18 Necessary Tools 1.8%
19 Store Leaders 1.8%
20 Sales Goals 1.6%
21 Sales Floor 1.4%
22 Troubleshoot 1.2%
23 Xbox 1.2%
24 Elite Level 1.2%
25 Personal Training Sessions 1.1%
26 Special Events 1.1%
27 Program Offerings 1.1%
28 CRM 1.0%
29 Demo 0.9%
30 High Standards 0.9%
31 Microsoft Store 0.8%
32 POS 0.8%
33 Suite 0.8%
34 Powerpoint 0.7%
35 Apple 0.7%
36 Customer S 0.7%
37 Customer Relationships 0.6%
38 Innovative Ways 0.6%
39 Complete Solution 0.6%
40 Community Development 0.6%
41 Inventory Control 0.6%
42 T-Mobile 0.5%
43 Verizon 0.5%
44 Business Development 0.5%
45 PCS 0.5%
46 Customer Base 0.5%
47 Business Customers 0.5%
48 Product Information 0.5%
49 Onenote 0.4%
50 OS 0.4%
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