- Ensure that each customer, client and vendor received outstanding customer service by providing a friendly environment which includes greeting and assisting every customer, maintaining outstanding product knowledge and all other components of customer service.
- Responsible for coordination, transfer of all technical documentation required to support the Company product line among branches in the world.
- Maintain document control for specification sheets/ manufacture processing sheets, including storing, verifying obtain and maintain from makers.
- Maintain and track sales and inventory results.
- Monitor and maintain vendor account management including but not limited to claim merchandise expense, invoicing, and confirmation of payment.
- Obtain specification sheet of each product from vendors, check for leaks and errors of content.
- Responsible checking whether or not the content of Private Brand (PB) products complies with FDA rules.
- Support Product Category Specialist, Product Category Supervisor, and Product Category Managers to achieve sales target and objectives.
- Immediately report product complaints to suppliers and encourage the creation of collective action reports
- Coordinate for comparison inspection between in-house or developed products and competitors or benchmark products
- Perform other related duties as required.
Experience/ Training/ Education:
The ideal candidate will have a High School Diploma or GED and 3-5 years of office or business experience. Require basic computer skills, including familiarity with word processing software, as well as other general office skills
Japanese / English preferred required.
Knowledge/ Skills/ Ability:
Candidate will have ability to organize and prioritize numerous tasks and complete them under various time constraints; Principles, practices and procedures of an office environment; ability to use the telephone in a professional and courteous manner; assemble, sort, and/or distribute documents, supplies, and/or materials/items; deal with people in a manner which shows sensitivity, tact, and professionalism; follow written and/or oral instructions; speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally; establish, organize and/or maintain files; knowledge in Microsoft application (i.e. Word, Excel, Outlook, PowerPoint); ability to use Oracle ERP system; knowledge of procurement procedures; Knowledge of principles and methods for showing, promoting, and selling products or services; Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits; Knowledge of the structure and content of the English and Japanese Language including the meaning and spelling of words, rules of composition, and grammar; Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods; must have the skill to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Working Conditions:
The Product Category Assistant usually works a standard 40-hours week in clean offices; however, some work shifts or overtime during busy periods. They sit for long periods and sometimes must content to noise levels caused by various office machines. These workers are susceptible to repetitive strain injuries such as carpal tunnel syndrome, neck and back injuries, and eyestrain. To help prevent these conditions, many offices have adopted regularly scheduled exercise breaks, and workstations that allow workers to stand or sit as they wish. The Product Category Assistant may spend few hours in the warehouse to see if products have arrived from vendors.