Product assistant job description

• Ensure that each customer, client and vendor received outstanding customer service by providing a friendly environment which includes greeting and assisting every customer, maintaining outstanding product knowledge and all other components of customer service.
• Responsible for coordination, transfer of all technical documentation required to support the Company product line among branches in the world.
• Maintain document control for specification sheets/ manufacture processing sheets, including storing, verifying obtain and maintain from makers.
• Maintain and track sales and inventory results.
• Monitor and maintain vendor account management including but not limited to claim merchandise expense, invoicing, and confirmation of payment.
• Obtain specification sheet of each product from vendors, check for leaks and errors of content.
• Responsible checking whether or not the content of Private Brand (PB) products complies with FDA rules.
• Support Product Category Specialist, Product Category Supervisor, and Product Category Managers to achieve sales target and objectives.
• Immediately report product complaints to suppliers and encourage the creation of collective action reports
• Coordinate for comparison inspection between in-house or developed products and competitors or benchmark products
• Perform other related duties as required.

Experience/ Training/ Education:
The ideal candidate will have a High School Diploma or GED and 3-5 years of office or business experience. Require basic computer skills, including familiarity with word processing software, as well as other general office skills Japanese / English preferred required.

Knowledge/ Skills/ Ability:
Candidate will have ability to organize and prioritize numerous tasks and complete them under various time constraints; Principles, practices and procedures of an office environment; ability to use the telephone in a professional and courteous manner; assemble, sort, and/or distribute documents, supplies, and/or materials/items; deal with people in a manner which shows sensitivity, tact, and professionalism; follow written and/or oral instructions; speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally; establish, organize and/or maintain files; knowledge in Microsoft application (i.e. Word, Excel, Outlook, PowerPoint); ability to use Oracle ERP system; knowledge of procurement procedures; Knowledge of principles and methods for showing, promoting, and selling products or services; Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits; Knowledge of the structure and content of the English and Japanese Language including the meaning and spelling of words, rules of composition, and grammar; Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods; must have the skill to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Working Conditions:
The Product Category Assistant usually works a standard 40-hours week in clean offices; however, some work shifts or overtime during busy periods. They sit for long periods and sometimes must content to noise levels caused by various office machines. These workers are susceptible to repetitive strain injuries such as carpal tunnel syndrome, neck and back injuries, and eyestrain. To help prevent these conditions, many offices have adopted regularly scheduled exercise breaks, and workstations that allow workers to stand or sit as they wish. The Product Category Assistant may spend few hours in the warehouse to see if products have arrived from vendors.

Minimum qualifications:

+ Bachelor's degree or equivalent practical experience.

+ 10 years of experience in product management, consulting, co-founder or related technical role.

+ 5 years of experience building and shipping technical products.

+ 5 years of experience in people management, with technical leadership.

Preferred qualifications:

+ Master's degree or PhD in a technology or business related field.

+ 2 years of experience working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders.

+ 7 years of experience working cross-functionally with engineering, UX/UI, sales, finance, and other stakeholders.

+ 5 years of experience in a role preparing and delivering technical presentations to senior leadership.

+ 5 years of experience in software development or engineering.

+ 5 years of experience in technical leadership. Experience with any of the following: AI, ML, NLP, NLU or voice-based digital assistant technology.

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Google aims to build products that organize the world's information and make it universally accessible to our users. As a Product Manager at Google, you could be working on new technologies, platforms, consumer facing products, and/or enterprise systems. The end goal will be to match you with the team that best aligns with your interests, experience, and where you will have the most impact.

+ Understand markets, competition, and user requirements in depth.

+ Launch new products and features, test their performance, and iterate quickly.

+ Work collaboratively with engineering, marketing, legal, UX, and other teams on cutting edge technologies.

+ Develop solutions to problems by collaborating as needed across regions, product areas, and functions.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

What you'll do:

We're looking for professionals with combined technical and business experience to define and deliver services for an efficient and seamless Remote Assistance solution. Remote Assistance is the tool through which humans support the Autonomous Driving System in difficult situations. You will own the Remote Assistance product, respective roadmap and drive it to be a product that our customers love!

This is either an on-site or remote opportunity.

• Lead in developing a shared product vision, and roadmap in close collaboration with product owners, engineering managers, technical domain experts and set Torcs vision and direction for Remote Assistance.
• Act as a liaison between the engineering team and relevant stakeholders. Gather user requirements, build product requirements, and communicate to engineering and other stakeholders at all levels of planning and execution.
• Be the face of Torc to the customer and the customer to Torc, research requests, work to understand and prioritize feature request, and set expectations around budget, scope, and timeline of delivery.
• Translate customer and other stakeholder needs to product requirements.
• Develop and improve processes and documentation to ensure cross-functional alignment between teams and projects. Lead the process rollout and iterative cycle for continuous improvement.
• Participate in regular planning exercises to drive product priorities across the company. Keep roadmaps, backlogs, and other planning artifacts continuously up to date.
• Analyze and understand technical constraints and tradeoffs by collaborating with engineering to inform product roadmaps and backlogs. Select path forward, if necessary, with input from stakeholders as needed.
• Define, analyze, communicate, and continuously update key product metrics to ensure priorities remain up to date.
• Lead demos and continuously assess metrics to gain visibility into feature execution. Remove impediments to feature completion and business value add.
• Own your sub-product's business case. Collaborate with Finance on financial planning and strategy. Analyze and understand budget, shortfalls, and costs to maintain ROI and the financial constraints. Communicate financial related issues to senior management as soon as possible.
• Lead junior Product Managers. Mentor, coach, and develop them.
• Drive customer-focused development across Torc and lead the business to embracing customer-centric work culture.

What you'll need to succeed:

• 5+ years of progressive experience with robotics, autonomous vehicles, automotive, logistics, software products, supply chain or other relevant industry experience.
• 2+ years of product or strategic management experience in a technical or related program.
• Experience working with technical teams and leading others through detailed processes and results driven strategies.
• Experience in defining and implementing processes as well as process roll-out.
• Experience in the interface between engineers, lawyers, and company owners and representatives.
• Familiar with Agile principles with Scaled Agile experience preferred.
• Familiar with autonomous vehicle industry standards (ISO 26262, AVSC, NHTSA etc.).
• Systems Thinker with strong problem-solving skills. Ability to diagnose process design gaps or transactional activities and consult with process owners to recommend solutions aligned with the business.
• Critical/logical thinking to identify problems and provide solutions to ensure efficiency, safety, and quality.
• Openness to work in different time zones and travel.

Bonus Points!

• Experience developing large-scale web applications for customer use.
• Understanding of current web and cloud technologies.
• Excellent verbal and written communication skills.
• Agile methodologies (Scrum, Kanban).
• Understanding of metrics collection and data analytics as well as test automation principles and design.
• Hands-on experience in cloud or robotics development.
• Hands on experience as a Dispatcher, Driver Manager, Air Traffic Controller etc.

Perks of being a Full-time Torc'r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance

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