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Top 50 Product Consultant Skills

Below we've compiled a list of the most important skills for a Product Consultant. We ranked the top skills based on the percentage of Product Consultant resumes they appeared on. For example, 25.4% of Product Consultant resumes contained Product Knowledge as a skill. Let's find out what skills a Product Consultant actually needs in order to be successful in the workplace.

These are the most important skills for a Product Consultant:

1. Product Knowledge

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high Demand
Here's how Product Knowledge is used in Product Consultant jobs:
  • Leveraged industry and product knowledge to answer customer inquiries related to offered service packages.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Retained product knowledge for daily customer consultations.
  • Utilize customer service techniques and professional selling skills to achieve personal and team productivity goals Share product knowledge with others.
  • Assist clients through extensive product knowledge in selecting the right products to achieve their skincare and makeup goals.
  • Have extensive product knowledge and treatment knowledge as well as abide by HIPAA standards of confidentiality.
  • Obtained extensive product knowledge to promote sales and provide an exceptional customer service experience.
  • Provided information and product knowledge for Franklin Covey, Co. products and seminars.
  • Demonstrated strong product knowledge in order to increase sales and customer satisfaction.
  • Educated product consultants on product knowledge and brand history.
  • Displayed product knowledge to assist clients in decision making.
  • Communicate product knowledge to clients as appropriate.
  • Demonstrated strong command of product knowledge.
  • Relayed valuable product knowledge to customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Develop expertise in product knowledge, technical knowledge, and industry and process knowledge in relevant product areas.
  • Utilize exceptional product knowledge to demonstrate the use of cosmetic products and makeup application techniques.
  • Offered assistance in ordering and product knowledge relative to various medical conditions (e.g.
  • Provided Estee Lauder customer service with product expertise and friendly knowledgeable service Acquired product knowledge as needed.
  • consult with clients for skincare and makeup *updating product knowledge of all skincare products *staffing events

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2. Customer Service

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high Demand
Here's how Customer Service is used in Product Consultant jobs:
  • General customer service with extensive continuous training.
  • Provided customer services including all product inquiries.
  • Interfaced with clients and received recognition from both senior management and clients for outstanding levels of customer service.
  • Worked closely with customer service on behalf of the member by answering complex cases created by customer service.
  • Provide courteous and helpful customer service while maintaining a high level of customer satisfaction in all sales transactions.
  • Trained customer service on how to answer member inquiries that were related to the wellness programs.
  • Provided customer service to end users by clarifying the logical and technical terms of products.
  • Provide customer services to senior clients for telecommunication needs and billing services.
  • Educate customers in an inbound customer service center on Microsoft products.
  • Provided top quality customer service to new and existing clients.
  • Managed customer service, operations, and store accounting procedures.
  • Provided customer service in English and Spanish.
  • Provide exceptional customer service to all clients.
  • Provided one on one customer service.
  • Service Contract, Customer service.
  • Up held the highest customer service in a professional manner.
  • Provided excellent customer service Handled cash drawer Conducted skin & product consultations
  • Provide friendly customer service Organize merchandise accordingly Assisted at register when needed
  • Provided clients with exceptional customer service Educated on all products of the beauty industry Set up product updates and store fixtures
  • Keep store to standards Set up visuals Customer service Maintain goals and exceed goals Train new employees

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3. Makeup Application

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high Demand
Here's how Makeup Application is used in Product Consultant jobs:
  • Demonstrated products to clients and provided instruction in makeup application Improved brand awareness of newer product lines by educating customers
  • Provided makeup application and skin care consultations daily.
  • Styled and personalized makeup applications for clients.
  • Demonstrated proper makeup application on clients.
  • Booked appointments for makeup applications.
  • Assisted costumers with particular products, applied various makeup applications, kept the store sanitary, continued product knowledge
  • Advised clients about colors and types of makeup, and instructed them in makeup application techniques.
  • Customized makeup, skincare, and fragrance sales, makeup applications, stocking, educating on beauty
  • Performed makeup application, other assorted tasks; taught customers application tips that fit their needs.
  • Scheduled appointments with clients for makeup application over the phone and in person.
  • Cleanse and tone the skin in order to prepare it for makeup application.
  • Assisted with store cashier, inventory and one-on-one makeup application with clients.
  • Demonstrate products to clients, and provide instruction in makeup application.
  • Teach makeup application skills and techniques.
  • Completed makeup application on clients.
  • Assist customers with product choices, perform complimetary makeup application, as well as cash handling and stock duties.
  • Performed Skincare and Makeup application consultations to all clients interested in those products.
  • Perform Custom Makeup Applications Educate customers on product and service offerings.
  • Give skin care regimens Makeup application Facials

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4. Sales Goals

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high Demand
Here's how Sales Goals is used in Product Consultant jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Managed multiple brands by promoting education and creating sales events in order to surpass sales goals and improve client relations.
  • Assist Clients, Service & Sales Goals, Customer Service, Trends & Product Training, Inventory, Cash Flow
  • Greet costumers in make it a friendly environment, help with their needs, meet our sales goals.
  • Interact daily with diverse clientele by assessing their needs in order to reach sales goals.
  • Increase store sales by exceeding monthly sales goals by 120% through implementing superior client service
  • Contribute to the store's sales goals by increasing dollars and units per transaction.
  • Worked with a team to achieve weekly sales goals set by the company.
  • Set and achieve personal sales goals while supporting the goals of the team.
  • Achieved sales goals daily and monthly always over 100% in total.
  • Participate in store events and meet sales goals for the day.
  • Exceeded monthly sales goals in color, skincare and fragrance products.
  • Generate sales; meet sales goals by engaging with customers.
  • Achieve daily, weekly & monthly sales goals for store.
  • Meet and exceed sales goals by building the basket.
  • Set events to make sales goals.
  • Participated and drove sales goals and services through event participation and client experience
  • Provided individual customer service for Sephora clients *Participated in monthly trainings and seminars *Met daily and monthly sales goals
  • Selected to attend advanced training workshop in New York and DC Certified by the American Fragrance Foundation Consistently exceeded sales goals
  • Achieve daily sales goals Maintain stock levels demonstrate excellent customer service

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5. Skincare Products

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high Demand
Here's how Skincare Products is used in Product Consultant jobs:
  • Targeted sales towards the client's specific needs while building their basket with all the essential makeup and skincare products.
  • Recommended new Makeup/Skincare products to customers, resulting in +8% in add-on business.
  • Consulted with clients on an individual and group basis on make-up and skincare products/needs.
  • Applied Make-up and skincare products -Opened credit card accounts for clients
  • Applied cosmetics and skincare products on clients quickly and professionally.
  • Applied makeup and skincare products to customer's faces/hands.
  • Interacted and educated clients on skincare products.
  • Gained knowledge of Skincare Products and technology also the importance of multi-tasking and maintaining time management skills.

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6. Sephora

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high Demand
Here's how Sephora is used in Product Consultant jobs:
  • Practice exceptional work ethics to Sephora standards ensuring above and beyond customer satisfaction and loyalty.
  • Worked to deliver exceptional customer service to Sephora customers; successful product sales.
  • Participated in operations Supported SEPHORA and jcp company procedures.
  • Used my prior retail and merchandising experience to prepare for the grand opening of a Sephora inside JC Penney.
  • Attended SOS (Science of Sephora) intensive training on brand knowledge and make-up applications and techniques.
  • Handled cash register ensuring clients that they received or had a sephora member card.
  • Communicate with customers to ensure their experience at Sephora is the very best.
  • Received Employee of the month, first Sephora employee to receive award.
  • Seek clients and provide information to interest them in buying Sephora products.
  • Assisted all clients with great customer service with all Sephora cosmetic brand.
  • Restocked products & maintained an Area of Pride to Sephora standards.
  • Attract and approach all customers and welcome them to Sephora.
  • Completed Science of Sephora, Brand Training, and P.O.S.
  • Lead Sephora team in distribution, marketing and placement.
  • Perform and complied with all Sephora policies and procedures.
  • Maintained Sephora's merchandising concepts at all times.
  • Trained in product knowledge & Sephora concept
  • Certified in Science of Sephora makeup.
  • Certified Make-up artist (Sephora).
  • Maintain a clean work environment Accomplishments Organization and cleanliness of brands and product Certified Sephora make-up artist Skills Used Strong interpersonal skills

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7. New Product Development

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high Demand
Here's how New Product Development is used in Product Consultant jobs:
  • Initiated new product development processes, including drafting business plans and marketing materials.

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8. Skin Care

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high Demand
Here's how Skin Care is used in Product Consultant jobs:
  • Worked to assist clients in finding the right skin care, color and fragrance products to fit their individual needs.
  • Encouraged women to feel confident and beautiful by finding skin care and make up that they are comfortable wearing.
  • Educate and assist clients in their every day essential of skin care, color, and fragrance needs
  • Maintained up-to-date knowledge of fashion trends and new makeup techniques as well as new skin care.
  • Provide mini makeovers for clients and teach them how to apply makeup and skin care products.
  • Consult with costumers on skin care, makeup application, and provide outstanding customer service.
  • Demonstrated and sold cosmetics, skin care and body care products, and fragrances.
  • Assisted clients in finding the right skin care products for their needs and concerns.
  • Provided excellent customer service and skin care treatments to all clients.
  • Trained in all aspects of skin care, fragrance and cosmetics.
  • Provide customer service in skin care, fragrance & makeup.
  • Teach makeup application to clients also suggest skin care routines.
  • Assisted clients in choosing fragrances and skin care products.
  • Provide customers with skin care and make-up consultations.
  • Greet clients and address their skin care needs.
  • Provide skin care and make-up expertise.
  • listened to the client to answer any questions on both skin care and color and also gave helpful tips and advice.
  • Analyze customer needs and provide consultation to assist clients with selecting cosmetic products including skin care, makeup, and fragrances.
  • Assisted clients with their beauty needs, while being fully educated on all of Sephora's skin care product lines.
  • United States Educated clients on skin care procedures and products.

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9. Product Application

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high Demand
Here's how Product Application is used in Product Consultant jobs:
  • Facilitated clients by ensuring optimal in-store customer experience through tailored services, targeted selling, and product applications.
  • Provided personalized client services and education using targeted selling and product application demos.
  • Demonstrate targeted selling and product application.
  • Engaged clients and ensured they had an amazing experience through unforgettable services, targeted selling, and product application and education.
  • Assisted clients to ensure an amazing customer service experience, by providing great service, target selling and product application.
  • Assisted Clients: ensured clients had an amazing experience through great service, targeted selling, and product application.
  • Greeted and assisted clients to ensure they had an amazing experience through product application and great customer service.
  • Assisted customers and ensured they have a great customer experience through service, selling and product application/demonstration.
  • Engaged clients to ensure sales through product application, targeted selling, and exceptional customer service.
  • Assist clients in product knowledge, great service, targeted selling, and product application.
  • Provide clients with impeccable customer service with the use of targeted selling and product application.
  • Sustained clients with great customer service, targeted selling, and product application.
  • Assist clients, product application, targeting sells
  • Assisted clients with product application and techniques.
  • Remain up to date on beauty trends Practice good hygiene when handling product and assisting clients with product application.
  • Assist customers with questions, product related concerns, product application and targeted selling.

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10. Client Service Objectives

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high Demand
Here's how Client Service Objectives is used in Product Consultant jobs:
  • Engaged clients to ensure sales, profit, and client service objectives are met.
  • profit, and client service objectives are met.

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11. Technical Support

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high Demand
Here's how Technical Support is used in Product Consultant jobs:
  • Provided warranty parts and technical support while maintaining department profitability levels.
  • Provided high-end technical support for customers with complex configurations.
  • Provided product expertise, technical support and industry specifics.
  • Provided technical support, trained employees and helped start up of a new coil coating plant in South Korea.
  • Sole worldwide technical liaison between technical support, product management, and development for Lotus Word Pro.
  • Provided technical support to customers in the US for the Event Management software and the Survey software.
  • Provided technical support and training to internal and external customers for all Renal IT developed systems.
  • Research and respond to escalated technical support requests from clients and help desk on day-to-day basis.
  • Provide technical support to clients for Microsoft Office and Google applications and basic computer functions.
  • Trained end users and provided technical support assistance to maintain existing system.
  • Provide programming technical support and project guidance to clients and stakeholders.
  • Provided system and technical support for 60+ employees during conversion cut-over.
  • Involved in multiple price negotiation and have written formal commercial proposals Partial on-boarding and technical support upon conversion.
  • Served as primary liaison between clients and offsite technical support resources to rapidly address client issues.
  • Promoted the sale of the Travelex prepaid multi-currency card through in-depth explanation, and offered technical support to customer inquiries.

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12. Internet

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high Demand
Here's how Internet is used in Product Consultant jobs:
  • Developed marketing model for internet and social media.
  • Negotiated sales with internet customers.
  • Conceptualized, designed and managed development of products in a variety of media including the Internet, video, and multimedia.
  • Received orders via phone, internet, and walk-in business, following up on all orders from initiation to completion.
  • Provided support for Microsoft Office 97 Suite, LexisNexis, PC Docs, Lotus Notes, and Internet Explorer.
  • Provided sales upgrades and technical support for customer's digital voice, high speed internet, and cable television.
  • Trained clients on budgeting and planning principles and software via on site, in-house or using internet resources.
  • Handle Internet sales calls to provide additional information and to schedule appointments with sale team.
  • Take incoming calls from residential customers seeking cable, internet, and phone service.
  • Performed outbound calls follow-up with the internet leads and unsold showroom traffic.
  • Increased lead generation 10% by building internet lead generator.
  • Trained co-workers on cold calling and internet leads.
  • Top internet consultant for 2 years.
  • Consulted with Pepperdine technology services to develop and maintain a university wide internet portal for student and alumni networks
  • Generated custom images for Internet Explorer 8 using Sencha Command to satisfy browser version compatibility.
  • Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.
  • Completed Cisco basic networking course in Routing and Switching, Internet Security, Wireless, and Voip.
  • Completed conversion of 300+ customers from software based product to internet application single handedly in 6 weeks.
  • Lead customer facing eCommerce initiatives including eBanking, Online Brokerage, Mobile, Internet Marketing and Social Media.
  • Facilitated product demonstrations, trainings, and client meetings both onsite and via internet.

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13. Project Management

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high Demand
Here's how Project Management is used in Product Consultant jobs:
  • Updated and delivered Consultant training and Project Management training (including Microsoft Project orientation) to information services mangers.
  • Provided product/project management and technological direction and led a development team in launching the product.
  • Implemented and maintained business partnership for Project Management solutions and certifications.
  • Developed Project Management tools for new platform migrations.
  • Functioned with minimal direction, interfaced with Development, Product and Project Management, Quality and other project team members.
  • Maintained the client directed advisory platform, which includes project management, marketing, compliance, and operational functions.
  • Manage field trail for Samsung GSIII launch and provide project management support on device acceptance criteria.
  • Project management: Successfully managed and launched new US related products part of a worldwide effort.
  • Manage and report on execution of project plan, using Agile and Scrum project management methodology.
  • Lead firm in business/marketing of high tech project management and product launch processes /services.
  • Led project to redesign project management process used by IT enterprise.
  • Project Management, often several in parallel.
  • Project Management: (Client wise assignments) o Barratt Homes Leading developer of private and commercial properties in UK.
  • Assessed IT project management practices, processes, and implementation strategies to reduce cycle time and improve customer experience.
  • Project Management - collaborate with various clients to develop project plans using Microsoft Project, Excel, and Basecamp.
  • Completed corporate trainings in Project Management, Six Sigma, Team Management, FEA & GD&T.
  • Performed project management duties for Aetna's Pennsylvania Medicaid and Children's Health Insurance health plans.

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14. Phone Calls

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high Demand
Here's how Phone Calls is used in Product Consultant jobs:
  • Performed quality assurance documentation, handled customer quality control phone calls.
  • Answered inbound phone calls from consumers, wholesalers, retailers, plumbers, and internal sales representatives.
  • Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
  • Collected information through client phone calls to identify and report product problems.
  • Placed 100 phone calls daily aimed at setting appointments for the dealership.
  • Answered phone calls to help with questions and schedule appointments.
  • Prospect new business via inbound/outbound phone calls.
  • Researched and resolved client support telephone calls.
  • Answered telephone calls from customers.
  • Utilize special computer programs to record phone calls, place orders, compliments and/or complaints in regrading the Moen product.
  • Answered customer telephone calls promptly and in an appropriate manner
  • Answered telephone calls in a timely manner.

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15. Sales Floor

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Here's how Sales Floor is used in Product Consultant jobs:
  • Greeted customers on sales floor and ascertained make, type and quality of vehicle desired.
  • Operated the registers, and worked on animations and graphics set up for the sales floor
  • Educated on inventory and stocking responsibilities - maintaining proper quantity on sales floor to clients.
  • Experience with the register as well as pushing product forward onto sales floor.
  • Operated pricing machines, and assured proper signage on the sales floor.
  • Research and build new training to conduct to sales floor.
  • Reorganized the sales floor to meet company demands.
  • Conducted product equipment tests before sales floor.
  • Stocked and cleaned the sales floor.
  • Performed visual aspects of sales floor.
  • Prepared merchandise for sales floor.
  • Manage & clean the sales floor.
  • Assisted in maintaining attractive sales floor including, but not limited to, receiving merchandise and restocking shelves.
  • Processed merchandise, purged stockroom, and replenishes sales floor daily to assure excellent customerservice.
  • Maintain core Standards, Consultations, run sales floor, cashier Truck Supervisor Kohls Merrillville, IN.

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16. Product Demonstrations

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Here's how Product Demonstrations is used in Product Consultant jobs:
  • Presented detailed product demonstrations and consultative solutions and sales expertise to physicians and C-level managers evaluating an electronic health record system.
  • Provided product demonstrations regarding system configuration, functionality, reporting, and release version deltas to both existing and potential customers.
  • General makeovers and product demonstrations-Suggesting products, explaining and representing product use-Replenishing merchandise, maintaining the cleanliness of store.-Cash handling, Cashier
  • Provided comprehensive product demonstrations of Physician, Nursing solutions to senior management, hospital administration, and the consulting community.
  • Participated in client acquisition by providing product demonstrations and responding to requests for information and requests for proposals.
  • Provided Express Services, individual product demonstrations, on a case by case basis.
  • Perform product demonstrations for both prospective clients and existing ones.
  • Develop and present product demonstrations to prospects and customers.
  • Coordinate product demonstrations with the Sales Engineer team.
  • Perform product demonstrations for all customers as needed.
  • Assist customers with product demonstrations.
  • Complete on-site and remote software product demonstrations for existing and prospective clients using software on backend SQL Server Database.
  • Performed product demonstrations for customers both onsite and online.

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17. Suite

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Here's how Suite is used in Product Consultant jobs:
  • Implement Pinnacle Communications Management Suite modules.
  • Delivered new FX options trading platform leading Bank of America to provide a comprehensive suite of trading products.
  • Developed on-boarding and training materials and trained new Product Specialists on the suite of products and services.
  • Assist clients with finding custom solutions to skincare makeup and fragrance needs that suite their life style.
  • Provide application consulting to clients on a suite of retail cross channel products.
  • Presented product suite in User Group environment with 50+ participants.
  • Directed clients to products that suited their needs.
  • Facilitated customized sales presentations via live webinars and on-site visits to drive market penetration of product suite.
  • Answer incoming calls Provide Technical support for customers using Microsoft Office Suite and Windows XP operating system
  • SAP Command, Work At Home, Microsoft Suite, CCE Webmail Software.

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18. New Clients

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Here's how New Clients is used in Product Consultant jobs:
  • Call new clients to introduce them to Muzak, explain available tools/services, and guide client with first order.
  • Create awareness of services to attract new clients and maintain rapport with current client base.
  • Interview new clients to determine level of need and client environment to develop project plan.
  • Managed existing corporate clients and acquired new clients outside of given territory.
  • Served as a product expert to new clients during installations.
  • Establish rapport with new clients and nurture existing relationships.
  • Achieved successful launch of innovative products and supporting onboarding for over 1000 new clients.
  • Build, manage over 150 clients Increase new sales Prospect new clients
  • Date) Mexico/Vietnam/China/Taiwan/USA/India Responsible for making first contact with new clients and establishing the outline of each new project.

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19. Client Relationships

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Here's how Client Relationships is used in Product Consultant jobs:
  • Fostered and maintained productive and long-lasting client relationships to stimulate business development.
  • Demonstrated ability to build positive client relationships.
  • Developed and maintained excellent client relationships.
  • Travel to client sites as a consultant to identify operational improvements as well as develop and strengthen client relationships.
  • Reach out to develop strong client relationships, coordinate and provide client group training and individual training sessions.
  • Nurtured client relationships while creating excitement about cosmetics, fragrance, and skincare, increasing customer satisfaction.
  • Implemented consultative sales process; instilled good faith image in client relationships.
  • Establish and maintain current client and potential client relationships.
  • Cultivated client relationships to drive cross product adoption.
  • Focused on building long term client relationships.

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20. SQL

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Here's how SQL is used in Product Consultant jobs:
  • Created SQL queries in our DB2 Mainframe system in order to identify any root causes.
  • Created SQL queries and reports for issue definition and resolution.
  • Use SQL to validate data and maintain the database.
  • Created SQL and Database Ad-Hoc reporting for Sr. Level Management and Executives, showing correspondent and wholesale business.
  • Used Windows XP, SQL, TOAD, VPS software, Bug Zero .

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21. New Accounts

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Here's how New Accounts is used in Product Consultant jobs:
  • Set up new accounts and upgrade on existing accounts by providing customers with current pricing and specialized information.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Transitioned new accounts from old systems and implemented Cvent throughout their organizations.

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22. Product Information

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Here's how Product Information is used in Product Consultant jobs:
  • Provided support to account executives, customer service and management regarding operations, client relations and all product information.
  • Developed product expertise including understanding detailed product information, clinical benefits, and research studies demonstrating efficacy.
  • Access electronic and paper cataloging systems to look up product information and availability.
  • Assisted customers with product information and technical support.
  • Provide product information and specification to shoppers.
  • Provide customers with product information.
  • Answer questions for account executives, client relations representatives and management regarding equipment, pricing, and other product information.
  • Maintained contact with individual employees and was available to answer questions on store policy or product information.
  • Attended 10 day course of product information, use and matching clients to appropriate skincare needs.
  • Provide product information, using lectures, films, charts, or slide shows.
  • Answered calls addressing customer inquiries, solving problems and providing product information and promotions.
  • Addressed customer inquiries, solving problems and providing new product information.
  • Provide product information and perform artistry skills for clients.
  • Educated clients on product information.
  • Provide product information training to associates.
  • Provide clients with exceptional customer service Providing clients with product and product information based on their needs.
  • Provided team support and product information for both the iCES and ClaimsManager products.

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23. Powerpoint

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Here's how Powerpoint is used in Product Consultant jobs:
  • Design PowerPoint presentations and Microsoft Word documents to communicate recommendations to various audiences.
  • Developed PowerPoint presentations on PMI(Product Management Introduction) for hardware products.
  • Worked on programs Microsoft Office Word, Excel, and PowerPoint.
  • Host on-line webinars through Adobe Connect while developing and utilizing Microsoft Powerpoint platform.

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24. Insider

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Here's how Insider is used in Product Consultant jobs:
  • Invite clients to events for full makeovers or skincare consultations, and maintain a 93% or above beauty insider score.
  • Support company programs by representing and participating in events and rewards programs: beauty insider and JCP credit card.
  • Helped merchandise products to increase sales, achieved sales goals during events, and maintained beauty insider goals.
  • Promoted Beauty Insider memberships by offering each client to sign up.
  • Sign up clients for Beauty Insider Rewards Program.
  • Registered new clients to Beauty Insider, a Sephora rewards program, and met daily quota.
  • Introduce customers to Sephora Beauty Insider, and JCP Rewards.
  • Signed up customers for Sephora Beauty Insider.
  • Informed clients of the benefits in becoming a Sephora Beauty Insider and benefits of a JCPenney credit card holder.
  • Open jcpenney credit cards for clients, enroll customers for Sephora beauty insider.
  • Assisted with checkout Product Consulting Beauty Insider Event Planner Executed daily cleaning task

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25. Business Requirements

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Here's how Business Requirements is used in Product Consultant jobs:
  • Collaborated closely with user experience and engineering teams to develop a unique customer experience in line with the business requirements.
  • Developed business requirements including technical procedures for specific form conversion and EBPP file processing.
  • Drive business requirements during development projects and perform UAT for baseline product development.
  • Performed Data Mappings based on the specified business requirements.
  • Gathered business requirements and created application design documentation.
  • Understand and articulate business requirements from user interviews, JAD sessions, and workshops and convert them into technical specifications.
  • Supported the post-sales process by gathering and analyzing business requirements to develop Project Work Orders.
  • Worked with business to prioritize business requirements as well as user stories.
  • Develop business requirements; and translate clients' wants to real needs.
  • Developed and demonstrated Custom Financial Application presentations to perspective PeopleSoft customers based upon technical, functional and business requirements.
  • Led development of business requirements, documenting workflow/processes and project work plans such as a therapeutic class management project.
  • Gather business requirements and help define scope of customizations to base solution to meet customer requirements.
  • Interacted with internal clients and the IT department to ensure compliance of business requirements associated with non-standard products.

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26. Troubleshoot

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Here's how Troubleshoot is used in Product Consultant jobs:
  • Conducted fundamental troubleshooting skills to issues before escalating.
  • Provided exceptional service and troubleshooting for customers.
  • General computer maintenance and troubleshooting.
  • Assisted customers in becoming more proficient with software and mobile devices by troubleshooting issues, educating and responding to questions.
  • Train internal teams on how to troubleshoot the product; partner with account team to support client across products.
  • Assisted in troubleshooting devices, (both hardware and software) in-person, and often times over the telephone.
  • Provided level 2 troubleshooting and technical support to customers via phone, web based tools and email.
  • Assist with the creation of Word and Excel documents as well as troubleshoot problems with said applications.
  • Provide one-on-one end user support including application troubleshooting, best practices, and software coaching.
  • Develop and maintain client database including problem solving and troubleshooting of system problems.
  • Worked closely with clients to log, verify and troubleshoot software issues.
  • Provide support to consultants via phone, email and troubleshoot problems.
  • Help to contact with the clients and troubleshooting if necessary.
  • Assisted customers with troubleshooting their phone and internet service.
  • Assisted in troubleshooting and designing real estate websites.
  • Position requires consultation of Moen products as well as repairs, troubleshooting and installation.
  • Identify, diagnose and troubleshoot product related issues and resolve all warranty noncompliance.
  • Performed troubleshooting in relation to the web site and equipment issues with clients.
  • Delivered products to customers, replaced printer cartages, and troubleshooting customer problems.

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27. CRM

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Here's how CRM is used in Product Consultant jobs:
  • Documented all customer communication and interactions using PeopleSoft CRM.
  • Track all customer contact such as store visits, phone calls, e-mails and text messages via a CRM system.
  • Advised, supported and troubleshot a series of conversion and regulatory projects for Customer Relation Management (CRM) platform.
  • Owned and drove the cross-functional product development of a major SaaS enterprise CRM solution for supply side manufacturing.
  • Provided expertise to new personnel on conversion of regional CRM platforms into emerging global standard platform.
  • Used CRM and go-to market strategies for obtaining customers' information, habits and trends.
  • Leveraged MS CRM dashboard, SharePoint sites and other software for revenue/cost tracking -.
  • Customized user CRM accounts to maximize ROI and provide business value to user.
  • Increased lead generation by 147% -Managed CRM system for company.
  • Managed clients by utilizing CRM technology.
  • Enter all info in crm computer leads, check credit etc..sell vehicle

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28. Beauty Products

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Here's how Beauty Products is used in Product Consultant jobs:
  • Provide professional, courteous service for the ultimate client experience through knowledgeable consultations and demonstrated applications of beauty products.
  • Assist customers with high-end beauty products, apply make-up, give product recommendations.
  • Gained vast knowledge of beauty products to provide clients with expert recommendations.
  • Consult clients with skincare and beauty products using Color IQ technology.
  • Assist customers with choosing beauty products while advising on merchandise selection.
  • Increase revenue through the sale of various brands of beauty products.
  • Advised clients and customers on various bath and beauty products.
  • Show clients beauty products that fit their needs.
  • Advertised and marketed new beauty products to clients.
  • Consult with clients about beauty products and techniques.
  • Welcomed clients to the store and engaged to provide a client-focused beauty consultation and successfully recommended beauty products.
  • Tailor skin care and other beauty products personalized to customers preferences.
  • Cleaned/stocked product shelves inside Sephora New hire trainer on beauty products inside Sephora Sephora Cashier

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29. Customer Base

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Here's how Customer Base is used in Product Consultant jobs:
  • Provided value to customer base by delivering extensive knowledgeable consultations and demonstrated applications of cosmetic, skincare, and fragrance products.
  • Champion innovative customer relationships strategies to maintain and expand customer base.
  • Revisited customer base to stimulate new business.
  • Create and grow a customer base of repeat buyers, through prospecting, calling leads and building relationships with proactive communication.
  • Created strategic marketing plans to build customer base, ordered material for shows, fulfilled product orders, and processed returns.
  • Trained and managed new product consultants in southern area while retaining existing customer base of $1 million in revenue.
  • Listen, assist and educate customers about product attributes and benefits; thereby developing a loyal customer base.
  • Developed loyal customer base and increased sales volume by employing elite customer service.
  • Establish new customer base through use of marketing tools and cold calls.
  • Develop a repeat-business customer base in order to build loyalty with clients.
  • Implemented marketing strategies which resulted in growth of customer base.
  • Worked well with clients and developed a customer base.
  • Develop new target markets and maintain current customer base.
  • Generated sales, and cultivated a customer base.
  • Research prospects and conduct telemarketing cold calls to build international customer base for custom-carved, oversized, indoor-outdoor ceiling fan blades.

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30. Company Programs

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low Demand
Here's how Company Programs is used in Product Consultant jobs:
  • Participate in and represent company programs to positively impact the business.
  • Represented company programs that positively impacted the business.
  • Support company programs - I am happy to participate in and represent company programs that positively impact the business.
  • Supported company programs Participated in and represented company programs on a regular basis to drive business and keep clientele loyalty

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31. Class Activities

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32. Educate Clients

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Here's how Educate Clients is used in Product Consultant jobs:
  • Educate clients of product usage and service through product demonstrations.
  • Give mini makeovers, educate clients on makeup application.
  • Provide cosmetic applications and educate clients on new techniques.
  • Educate clients on how to use recommended products.
  • Educate clients on basic make up application.
  • Assist and educate clients with store products.
  • Educate clients about products and policies.
  • Educate clients about products and services and look for opportunities within the accounts Integrate third party software and test for compatibility.
  • Participate in a learning environment through continuous product and beauty training to educate clients on the newest and greatest products.

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33. POS

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Here's how POS is used in Product Consultant jobs:
  • Partnered with external wholesaler to achieve life sales goals by conducting individual appointments to uncover opportunities and product positioning.
  • Researched and submitted proposals to various government agencies for alternative energy initiatives using emerging technologies.
  • Forged extensive positive and productive professional relationships with both internal and external company/industry contacts.
  • Performed risk analysis based on job specifications and configuration of sales proposal.
  • Prepared proposal responses and conducted consultative workshop sessions with prospective clients.
  • Operated a POS system to itemize and complete an average of 700 customer purchases.
  • Accomplished strong post demonstration evaluations by receiving commendations from sales force and prospective clients.
  • Worked hand in hand with the MIS group to re-develop/improve break and exposure capture.
  • Uploaded, Faxed, emailed, and printed necessary medical documents for insurance purposes.
  • Provide proposals and request for bids for both government entities and private companies.
  • Used shared repository and committed changes to it using SVN.
  • Assist in identifying opportunities within the store and possible solutions.
  • Created relational databases using MySQL for training purposes.
  • Provided assistance to the product consultant by organizing RFPs - proposals that the sales department needed to sell insurance.
  • Conducted Quality Control Analysis, with additional responsibilities for providing pre and post sales support for software products.
  • Contract position - 02/99 to 04/04 Drafted plan views and elevations of job sites for various sign projects.
  • Provided both client and internal commercial card product and technology transition in both pre and post Sales environments.
  • Created P&P for dashboard implementations and post-delivery support.
  • Greet all clients in a warm and friendly manner to create a positive first impression of Sephora inside JCPenny.
  • Received Sephora Certifications Skills Used: *Outstanding people skills *Fast and precise transactions *Positive and passionate interactions with co-workers and clients

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34. Special Events

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low Demand
Here's how Special Events is used in Product Consultant jobs:
  • Be knowledgeable of special events/animations within SEPHORA; assist in the maintenance of animations and events.
  • Plan, promote and generate excitement for Special Events held for various product lines.
  • Worked as a supervisor overseeing several employees at the conventions and special events.
  • Enjoy discussing reward programs and inviting clients to special events.
  • Promote and prep for all special events and sales.
  • Support company programs and invite clients to special events.
  • Book appointments for upcoming special events for specific brands.
  • Live product presenter for Acura automobiles representing the full product-line at conventions and special events.

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35. Product Training

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low Demand
Here's how Product Training is used in Product Consultant jobs:
  • Developed and delivered high level regional Product Training.
  • Improved, expanded and maintained product training offerings globally for both current and new PORTIA franchise products and applications
  • Ensured end user satisfaction by presenting new product training classes and producing training and reference materials.
  • Coordinated marketing, trend and promotion activities, worked with vendors for product training.
  • Completed product training for multiple cosmetic lines.
  • Participated in monthly product training and updates.
  • Provide customer technical support, product training, analytics, and data management to ensure operational integrity of company software products.
  • Attended business meetings and product training to stay up to date.
  • Create instructor-led and web-based product trainings for new clients and programs
  • Completed Sephora University and participated in monthly sales/product trainings.

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36. Customer Relationships

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Here's how Customer Relationships is used in Product Consultant jobs:
  • Led district in overall sales resulting in company profit and long-lasting customer relationships.
  • Maintained existing customer relationships as a customer facing representative of the company.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Manage and maintain customer relationships while providing superior software support.
  • Developed customer relationships and generated sales growth.
  • Build customer relationships through extensive product and market knowledge.
  • Represented company at all Tradeshows and Conventions around the Country, fostering customer relationships, generating sales opportunities

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37. Assists Clients

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low Demand
Here's how Assists Clients is used in Product Consultant jobs:
  • Greet and assists clients efficiently Participates in learning environment Provides great customer service

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38. Inventory Control

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low Demand
Here's how Inventory Control is used in Product Consultant jobs:
  • Participate in replenishment and inventory control.
  • Participate in replenishment, inventory control, and assist in the maintenance of SEPHORA's animation and events.
  • Assist in maintaining merchandising concepts, including standards of cleanliness, replenishment and inventory control.
  • Inventory control and reconciliation of sales floor and stock room.
  • Inventory control and management Outside Sales/ Deliveries and Equipment maintenance

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39. QA

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low Demand
Here's how QA is used in Product Consultant jobs:
  • Managed client engagements including initial analysis, strategy, product design/definition, full SDLC management, and QA/usability testing.
  • Perform UNIX systems administration and management of multiple servers in development, QA, Production, Production Pilot and Test environments.
  • Contribute to QA efforts of new and patch releases and assists in general release turnover meetings and activities.
  • Coordinated the efforts of 14 QA teams across the enterprise, delivering new brokerage product to the marketplace.
  • Reduced shutdown time by 35% and reduced the inspections/QA cost by 25% by standardization of processes
  • Implemented key process improvements for Requirements, Development & QA.
  • Performed monthly QA testing for product updates and releases.
  • Work with the QA staff to resolve any defects.
  • Instructed QA operations in root cause analysis using Ishikawa, 5Y's, Fault-Tree analysis, and FMEA/FMECA.
  • Maintained high levels of customer satisfaction as rated through QAPs (on average 9.8/10).
  • Involved in complete lifecycle from design to QA issue resolution.

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40. Market Research

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Here's how Market Research is used in Product Consultant jobs:
  • Conducted market analysis, product competitive analysis, and market research to complete consulting project.
  • Performed market research, oversaw development and aligned appropriate growth-geared sales and marketing strategies.
  • Perform ongoing customer/market research and demographic profiling to identify and capitalize on unmet markets.
  • Conducted market research, developed business model and validated with potential customers.
  • Led a market research team and conducted primary & secondary research to identify macro market for the product.
  • Improved efficiency of the products by 50% by introducing new functional features based on extensive market research.
  • Analyzed market research to find ideal segment for product launch.
  • Saved $20,000 in market research budget.
  • Conduct market research on value based benefit trends, wellness incentives, gamification and engagement strategies for current and future products.
  • Created a pricing strategy, valuation, and product positioning for Flavourzyme using market research methods.

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41. Data Entry

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low Demand
Here's how Data Entry is used in Product Consultant jobs:
  • Lead Generation of Alpha-Numeric Data entry.
  • Trained on SAP program for data entry

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42. Product Roadmap

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Here's how Product Roadmap is used in Product Consultant jobs:
  • Developed product roadmaps and prepared proposals for future work based on executive feedback.
  • Provided competitive positioning analysis to drive requirements for product roadmaps.
  • Delivered 3-year product roadmap (modeled on a $5M operating budget), 90% of which was implemented immediately.
  • Provided contributions for project proposals, product roadmaps, client training documentation, product release documentation, and work instructions.
  • Analyzed market opportunities, created product roadmap and launched products that fit with the overall strategy of the company.
  • Worked with market planning to create and execute the product roadmap for both the short and long-term strategy.
  • Defined product roadmap - made presentations to investors; worked w/ engineers / UX to prioritize.
  • Work with management and client to determine product roadmap and milestones.
  • Manage backlog and product roadmap for current and future sprints.
  • Designed product roadmap for engineering and plant science groups.
  • Manage product roadmap to align with company goals.
  • Maintain the high-level product roadmap for all Graphika products, including Enterprise and Portfolio.
  • Designed agile product roadmap for customer centric web and mobile products.

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43. Multiple Clients

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Here's how Multiple Clients is used in Product Consultant jobs:
  • Manage multiple clients to make ensure floor coverage and all client needs are being met.
  • Balanced the needs of multiple clients simultaneously in a fast paced retail environment.
  • Work on and assist multiple clients during high-volume times.
  • Handle multiple clients at a time.

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44. Core Subjects

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45. Knowledgeable Service

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Here's how Knowledgeable Service is used in Product Consultant jobs:
  • Provided courteous, knowledgeable service to customers; determine customer's needs and suggest products to meet their needs.
  • Provided customer recommendations, product knowledge, and friendly, knowledgeable service to all customers.
  • Greet all customers with enthusiasm; provides courteous, knowledgeable service to customers.
  • Provide courteous, knowledgeable service to clients.
  • Provide product expertise and friendly, knowledgeable service to all customers, while maintaining the Sephora brand experience.

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46. Data Analysis

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Here's how Data Analysis is used in Product Consultant jobs:
  • Coordinated exploratory data analysis across several teams to assess data consistency.
  • Provided private, personalized training, including client support, customized report writing for data analysis, during and after events.
  • Involved in data analysis and TCRS (Technology Compliance Reporting System) reporting for the existing products.
  • Conducted market, product, ROI and competitor research and data analysis.
  • Assisted customers with data analysis, modeling, and comparable analysis.
  • Carried out data analysis using statistical tools such as SPSS.

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47. Trade Shows

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low Demand
Here's how Trade Shows is used in Product Consultant jobs:
  • Organized and conducted local trade shows representing Clinical Wound Solutions to the medical community.
  • Provided demonstration and organization for trade shows.
  • Demonstrate new products to potential customers, through video, magazines, and trade shows.
  • Served and engaged as company representative at Health Fairs, Business Expo and Trade Shows.
  • Generated sales leads through telemarketing, direct mail, web seminars, and trade shows.
  • Managed medical conference details and the marketing design components for trade shows.
  • Educated partners and customers at industry conferences and trade shows.
  • Attend trade shows for direct sales to physicians.
  • Traveled internationally to factories and trade shows.
  • Attended trade shows and exhibitions.
  • Participated in trade shows, events and trainings at yearly corporate sales conferences.
  • Participated in quarterly sales meetings/training, account planning, customer follow-up, usergroup presentations at annual healthcare trade shows.

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48. Facets

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Here's how Facets is used in Product Consultant jobs:
  • Managed all facets of product consultation while continually outperforming departmental goals and objectives in relation to sales profitability and revenue growth.
  • Participated as Consulting Team Member for client and/or internal assignments for Facets Product Implementation, Enhancements or Integration projects.
  • Developed end-to-end integration testing for facets applications including snap shots and replication test environments.
  • Maintain professional attitude and demonstrate integrity in the execution of all preceding facets.
  • Continue to direct and manage all facets of business including client relations, marketing, strategic planning, and financial management.
  • Conduct and capture requirements during detail design sessions with the client to determine optimal configuration of the Facets core system.
  • Demonstrate a comprehensive understanding of Facets operating policies and procedures, software languages, hardware, and software tools.
  • Conduct transfer of Facets application knowledge of the core system to Customer.
  • Implemented Facets applications specializing in membership, finance and workflow applications based on business requirements and user interface specifications.

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49. XML

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Here's how XML is used in Product Consultant jobs:
  • Designed and developed XML feed files for VegaKT End of Month portfolio valuations.
  • Created window using internal XML coding system to accommodate client workflow.

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50. Store Events

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Here's how Store Events is used in Product Consultant jobs:
  • Exceed sales goals, assist in store visual, lead store events, and run the registers.
  • Assisted in promoting store events and the rewards program that drive business for the company.
  • Set up displays for store events or sales.
  • Collaborated with management in arranging In Store Events.
  • Participate in store events and promotions.
  • Participated in store events showcasing featured brands such as: Caudalie and NARS.

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Product Consultant Jobs

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20 Most Common Skills For A Product Consultant

Product Knowledge

31.6%

Customer Service

17.8%

Makeup Application

8.1%

Sales Goals

6.3%

Skincare Products

5.7%

Sephora

4.6%

New Product Development

3.8%

Skin Care

3.4%

Product Application

2.5%

Client Service Objectives

1.8%

Technical Support

1.7%

Internet

1.5%

Project Management

1.5%

Phone Calls

1.5%

Sales Floor

1.4%

Product Demonstrations

1.4%

Suite

1.4%

New Clients

1.3%

Client Relationships

1.3%

SQL

1.2%
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Typical Skill-Sets Required For A Product Consultant

Rank Skill
1 Product Knowledge 25.4%
2 Customer Service 14.3%
3 Makeup Application 6.5%
4 Sales Goals 5.1%
5 Skincare Products 4.6%
6 Sephora 3.7%
7 New Product Development 3.1%
8 Skin Care 2.7%
9 Product Application 2.0%
10 Client Service Objectives 1.5%
11 Technical Support 1.4%
12 Internet 1.2%
13 Project Management 1.2%
14 Phone Calls 1.2%
15 Sales Floor 1.2%
16 Product Demonstrations 1.2%
17 Suite 1.1%
18 New Clients 1.1%
19 Client Relationships 1.0%
20 SQL 1.0%
21 New Accounts 1.0%
22 Product Information 0.9%
23 Powerpoint 0.8%
24 Insider 0.8%
25 Business Requirements 0.8%
26 Troubleshoot 0.8%
27 CRM 0.8%
28 Beauty Products 0.8%
29 Customer Base 0.8%
30 Company Programs 0.8%
31 Class Activities 0.7%
32 Educate Clients 0.7%
33 POS 0.7%
34 Special Events 0.7%
35 Product Training 0.7%
36 Customer Relationships 0.7%
37 Assists Clients 0.7%
38 Inventory Control 0.6%
39 QA 0.6%
40 Market Research 0.6%
41 Data Entry 0.5%
42 Product Roadmap 0.5%
43 Multiple Clients 0.5%
44 Core Subjects 0.5%
45 Knowledgeable Service 0.5%
46 Data Analysis 0.5%
47 Trade Shows 0.5%
48 Facets 0.5%
49 XML 0.4%
50 Store Events 0.4%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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