Product Development Corporation jobs - 40 jobs

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration. Remote candidates must be able to travel to one of our offices once per quarter or to clients as needed. Job Summary: The Account Executive is a technical resource to clients and prospects who is responsible for the ongoing management of assigned clients. This position coordinates internally to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met for the life of the plan. The Account Executive will identify marketplace opportunities, prospects and engage new clients, develop proposals for renewals, manage the renewal and contract process that leads to a successful implementation of client groups, work to retain an assigned book of business and look for opportunities for growth within assigned accounts. Duties and Responsibilities: Oversee all policy activity aspects of assigned accounts including, but not limited to implementation, member issues, delinquencies, stop-loss policy coverage status, enrollment maintenance and others. Engage appropriate resources as needed for assistance. Manage self-funded employee benefits administration; assisting current and new clients with questions, claims and billing issues to a successful resolution. Understand products and determine the opportunity for new product integration. Execute the pre-renewal and renewal process. Assess and determine client needs to determine the best benefit options. Schedule and perform Quarterly in-person meetings with the Brokers and Clients throughout the year. Participate in and/or lead annual Enrollment/Benefits meetings for client employees. Lead the process for plan enrollment including employee communication, case submission, plan implementation and follow through on all processes. Serve as a resource to clients for current market condition and ongoing benefit regulation changes, industry information and underwriting. Learn and become an effective user of benefit administration technology to best assist clients, create and run reports, interact with operations, optimal record keeping and client management. Utilize all technology available to run reports for regular client presentations. Participate in industry events and other training to maintain knowledge and skill development. Actively seek referrals from the current client base for new business prospects. Develop strong working relationships with the broker and key contacts for assigned accounts. Interact with contacts at various vendors that support the accounts benefit administration. Approve client plan documents (SBC's, SPD Summaries, etc.) and employee ID Cards prior to generation. Track and review employer claims for appropriateness and payment. Approve high dollar claims for payment. May lead and mentor other team members. Travel up to 30% in support of client engagement. Travel may be in or outside of the local area and can require overnight stays. Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent experience 5+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance. Valid Producer license in state worked in to be maintained Advanced training in industry-related sales techniques preferred Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act. Life Agent license preferred Experience with benefit administration platforms such as Javelina preferred. Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint. Ability to use a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate collaborative interaction with peers to reach a common goal. Demonstrate collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. Pay close attention to detail in all aspects of the job. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner, gather and analyzes information skillfully. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Specific vision abilities required by this job include close vision requirements due to computer work for full shift Occasional: Lift and/or move up to 10 pounds Occasional: Ability to uphold the stress of occasional travel between offices Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift. Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Salary Description $80,000-$100,000

Looking to TRADE up to a better opportunity? Fire & Ice are looking for a self-motivated individuals with a positive attitude to join our growing HVAC team. Pay: $25.00 - $45.00 + / Hour (uncapped commission) Why join THIS team: Flexible scheduling option Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth opportunities Paid Holidays Paid Time Off (PTO) What YOU will do as a HVAC Installer: Install HVAC equipment according to safety requirements, company standards, and manufacturer specifications Pre-measure job sites in order to properly prepare for installation Properly connect equipment What YOU will bring as a HVAC Installer: 2-5 Years of Residential HVAC Lead installation experience (Required) Must be EPA Certified HVAC degree or equivalent Excellent customer service skills Valid drivers' license We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Posted Min Pay Rate USD $25.00/Hr. Posted Max Pay Rate USD $45.00/Hr.

Company: Leading Edge Connections, LLC Type: Flex PT 25 hour 1099 Contract (Remote) Pay: $17.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection-delivering exceptional results while ensuring every team member feels valued as part of the LEC Family. Position Overview We're on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You'll be the friendly voice (and inbox hero!) for our customers-answering calls, emails, and guiding them with empathy and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you'll make their experience smooth and stress-free. Plus, you'll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You'll shine even brighter here! Responsibilities Deliver professional and empathetic customer support via phone and email. Assist with purchases, order verification, and product/service inquiries. Provide technical support for customer portals, including login and navigation assistance. Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups. Handle inbound/outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S. Must have a High School Diploma or equivalent. 1-3 years of call center or chat support experience (required). Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based) Insurance or policy/agent experience strongly preferred. Strong communication, grammar, and active listening skills. Previous remote/work-from-home experience preferred. Technical aptitude; Salesforce or HubSpot experience preferred. Understanding of call center support metrics and ability to act on them. Ability to work independently, problem-solve, and use resources effectively. Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access. Schedule & Work Environment Flex 25 hour contract, Monday through Friday. Day shift. 100% remote work environment. Compensation & Benefits $17.00 per hour (1099 contract). Work from home. Supportive and collaborative team environment. If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!

Job DescriptionReady to Build a Career, Not Just Take a Job? At Leading Edge Solutions, we're not your standard tech company-we're a family-run business that's been powering the automotive industry for over 21 years. We specialize in supporting our clients in all things IT so they can keep their car dealerships running smoothly. Our team sticks around for the long haul because we take care of our people. Due to growth, we're looking for a hands-on problem solver to join our team-someone who enjoys working with their hands, troubleshooting, and seeing the direct impact of their work. If you want a steady, long-term career (not just a gig), and the chance to work across the Chicagoland and tri-state area. What You'll Be Doing Install and perform minor repairs to hardware, software, cabling and peripheral equipment, following current best practices. Ability to troubleshoot and resolve issues pertaining to hardware/software/connectivity in LAN/WAN/Wireless networks independently and using current job knowledge, research and external resources. Diagnose and repair end user Microsoft Operating Systems and Applications as well as vendor supplied hardware and software. Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms. Identify and remove malware and viruses using latest tools and techniques. Proactively identify potential issues, perform root cause analysis and make suggestions for remediation including additional products or services. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Performs other duties or special projects as assigned. Remotely assist clients via phone and RMM tool What You Need to Bring to the Table Strong communication skills-you'll be working with clients and teammates daily A problem-solving mindset-we need someone who can think on their feet Ability to work independently and meet job standards Willingness to travel locally Flexibility for full-time work, including occasional overtime Requirements High school diploma or GED Valid driver's license and reliable transportation Microsoft Windows: Windows10, Windows 11 OS Proficiency. Working knowledge with network troubleshooting and network equipment. Ability to install peripherals printers, scanners, etc. Ability to reload computers with Windows OS. Ability to prep IT equipment for installations. Working knowledge implementing and configuring MS Office Suite. Working knowledge troubleshooting and configuring email applications. Working knowledge of antivirus Software. Working knowledge of backup applications. Microsoft Azure / Office 365 experience. Experience with the following systems is a plus: ConnectWise Manage PSA ConnectWise Automate RMM Cisco Meraki Why Work With Us? Long-Term Stability - Our team sticks around because we invest in them Local Travel - Primarily Chicagoland Area and some Indiana and Wisconsin areas On-the-Job Training - We'll teach you the ropes if you're eager to learn 📢 If you're ready to roll up your sleeves and build something real, apply today! Powered by JazzHR OkhHJQYpen

Apex Service Midwest is looking for a top-notch FP&A Analyst to join our finance and accounting team! Apex Service Partners is a people-focused HVAC, plumbing and electrical services group whose goal is to partner with and build for the long-term leading local brands around the country that represent the best places to receive residential service work and the best place to work for any tradesperson. The Opportunity: Apex Service Midwest has grown quickly over the last couple years through organic growth and merger/acquisitions, and we are looking to grow our team to support additional partner companies in our network! Our Apex Midwest partner services group supports each of our partner companies' FP&A needs. Reporting to the FP&A Manager, you will be responsible for daily/weekly/monthly FP&A reporting needs in the Midwest region. In your role, you will have the chance to learn the business, work directly with senior leadership, and take advantage of future opportunities within the company to ascend into management, operations, finance, or other desired career paths. We are looking for someone in the early stages of their FP&A career who is energetic, eager to learn and advance. This role is based fully on-site at our Midwest regional office located in Ballwin, MO. Responsibilities: Own the monthly reporting package and distribution of financial results once month-end close is completed by the accounting team Assist the FP&A manager with a variety of ad-hoc and special projects, including pay plan optimization, M&A integration and ROI analysis for planned investments. Work directly with our IT Insights team to leverage PowerBI for enhanced reporting capabilities. Distribute a weekly P&L forecast based on current trends within the month. Own the recurring FP&A reporting cycle with a variety of weekly and monthly insights on cash management, labor margins, and operational performance. Work closely with general managers and market area presidents in each of our Midwest businesses to support their finance-related questions and needs. Thought partner with the accounting team on initiatives to improve month-end close and accuracy of financial reporting. Integrate historical financial data for acquired companies into our financial reporting package. Qualifications: Bachelor's degree in Accounting, Finance or similar 1+ years of experience in accounting, auditing, finance, FP&A, or similar function Working understanding of GAAP Proficient in Microsoft Office Suite, particularly Microsoft Excel Working knowledge of accounting principles Takes initiative, eager to learn, problem solve, and develop in your career Experience with Intacct and PowerBI a plus Masters Degree / CPA / MBA a plus Benefits: Competitive Pay Paid Vacation and Holidays Health Insurance and 401k w/ Company Match Flexible work arrangement with remote option Our Core Values: Embrace a Growth Mindset Stay Scrappy, Have Fun Improve through Collaboration Be Fact Based and Metrics Driven Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

Skyward Specialty Insurance has been awarded as "Elite 50" internship program within the insurance industry for the last four years in a row! We are now actively seeking intern candidates for our 2026 summer program which we plan on being our best yet. As a company we are dynamic, entrepreneurial, and agile. We challenge each other by setting high standards and being accountable. We foster an environment that is diverse, inclusive, collaborative, and highly interconnected. We strive for personal and professional growth with the goal of continually improving our performance. We are high achievers who are also humble enough to know that we must be a cohesive team and collaborate to maximize our results. Here is an article that sheds more light on our culture/environment: *********************************************************** Does this sound like a fit for you? If so, please keep reading. This internship is within the Marketing & Communications team. We are looking for someone with strong technical skills, good communication, and high intellectual curiosity. A successful intern will also: Have the opportunity to assist with real world, challenging projects that add value to the organization. Learn about our industry, our business, and our operations through both formal presentations and informal, on the job training. Build relationships and network with experts, leaders, and industry veterans willing to mentor, share knowledge, and offer career advice. Gain valuable, foundational experiences that will both prepare you for your profession and help inform your future career decisions. Additional details on our program: The program will be 10 weeks long, from 5/26/26-7/31/26. The program will be on a Hybrid schedule with virtual/remote work, some days in-office, and with some travel. The schedule is full-time, Monday through Friday, during standard business hours. We will also schedule a few after hour, fun events to promote networking and camaraderie, as circumstances allow. You will have an assigned mentor who will guide your project(s) and your experience with Skyward for the summer. The summer will end with presentations by the interns to members of the company leadership team, to summarize their project(s) and learnings. Qualifications Degree program in Marketing, Communications, or similar (Bachelors or Masters candidates) Students must be actively enrolled and on schedule to graduate after the fall semester of 2026 or the spring semester of 2027 Cumulative GPA must be 3.0 or higher Students must be permanently authorized to work in the US without sponsorship

Job Type: FT 40 hour contract - Work from home Join Our Virtual Team at Leading Edge Connections! At Leading Edge Connections, LLC, we're redefining what it means to deliver world-class customer care. As a fully virtual contact center outsourcing company, we're built for the people - our clients, our customers, and our amazing remote team. We're currently seeking Bilingual (English/French or English/French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention. What You'll Do: Support members by phone and email, helping troubleshoot issues with online portals. Clearly explain membership benefits and assist customers in keeping or renewing their plans ( soft retention sales ). Handle account updates, benefit verifications, and assist with portal navigation. Collaborate with your virtual teammates to ensure a seamless customer experience. What We're Looking For: Fluent in English and French (Canadian French a plus) with excellent communication and problem-solving skills. Prior insurance, benefits, or policy experience strongly preferred. Experience in customer service or tech support (especially web portals) is a plus. A motivated, team-oriented professional who loves helping others and learning new things. If you have an insurance background, enjoy using technology, and love helping people understand the value of their benefits, we'd love to have you on our team! Join a company that values connection, flexibility, and genuine care - from wherever you call home. · Must have a High School Diploma or equivalent Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access. Responsibilities Express genuine empathy and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation Accurately document all required information and details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Job Type: FT 40 hour contract Pay: $17 per hour 1099 contract Benefits: Work from home Experience level: 2 years Weekly day range: Monday to Friday

Residential HVAC Service Technician Looking to TRADE up to a better opportunity? Fire & Ice is looking for a self-motivated individuals with a positive attitude to join our growing HVAC team as a Technician. The Service Technician is responsible for performing preventative maintenance, repairing, and replacing parts on equipment as needed to meet client needs. Technicians are expected to communicate with both the client and the dispatcher on job details and any additional important information. Maintaining accurate documentation on all jobs and communication with clients is also a must. Pay: $20 - $45+/hour (Base + Uncapped Commission) ***Top performing Techs make $55+/hour** What we OFFER you! Year-Round work PTO after 90 days Parental Leave Paid Training Weekly pay 7 Paid Holidays Employee Relief Fund and PTO Gifting Education & Tuition Assistance Fully stocked company vehicle, gas card, cell phone, tablet, and uniform Robust benefits package - health, dental, vision insurance, 401k match, IRA, and more Employee Discounts Employee Referral Bonus Career growth opportunity What you will do as an HVAC Technician: Diagnose, and repair heating and air conditioning equipment Demonstrate efficient and effective problem-solving skills Maintain strong customer service Attend periodic manufacturer training classes Participate in safety training and adhere to all safety policies and procedures Ability to handle physical workload of at least 50 LBS What YOU will bring as a HVAC Technician: 2-3+ Years HVAC service experience Excellent customer service skills Valid drivers' license We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Posted Min Pay Rate USD $22.00/Hr. Posted Max Pay Rate USD $45.00/Hr.

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration. Remote candidates must be able to travel to one of our offices once per quarter or to clients as needed. Job Summary: The Account Manager will support the management of business relationships between Company and designated customer accounts. This position is the face of the company to the client and works individually and as a team. This role assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are critical in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended. Duties and Responsibilities Mange the relationship between the group and the broker. Provide reporting to the client group and be prepared to discuss the statistics contained in the reporting packet. Maintain knowledge of ongoing claim issues with funding reinsurance, etc.; proactively identify services issues and attempt resolve. Work with client/broker to resolve ongoing issues. Focus on retaining existing business with excellent customer service Support Account Executive team with new business and renewal implementation tasks. Articulate the LEA value proposition and explain it to the client and broker. Advise team of potential opportunities for new sales within the existing groups. Communicate with the client on large claim situations and what oversight/management the company will provide. Resolve group level issues with claims, funding, eligibility etc. as needed by enlisting the appropriate resources to resolve the problem. Proactively identify services issues and attempt resolve. Apprise leadership of any issues involving the group and resolution. Meet personally with the clients when appropriate to establish a good rapport, in addition to regular telephonic/virtual check ins. Return phone calls and answer emails within one business day. Create meeting summaries to document salient points of client contacts, the takeaways and time to resolve the issues identified during the meeting. Assist with special projects as necessary (Example: Sales RFP requests). Assist in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting. Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree in a field such as business administration, accounting, finance, or a related field or equivalent experience 2+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance. Producer license in state worked in and Life Agent license preferred Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act. Experience with benefit administration platforms such as Javelina preferred. Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint. Ability to use a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate collaborative interaction with peers to reach a common goal. Demonstrate collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. Pay close attention to detail in all aspects of the job. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner, gather and analyzes information skillfully. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Specific vision abilities required by this job include close vision requirements due to computer work for full shift Occasional: Lift and/or move up to 10 pounds Occasional: Ability to uphold the stress of occasional travel between offices Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift. Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Pay range is: $65,000-$85,000/year Salary Description $65,00-85,000

Overview Job description Looking to TRADE up to a better opportunity? Fire & Ice is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Electrical Team. Electricians are paid weekly and have uncapped commission opportunities. Pay: $25-$50+/Hour ----- Base + uncapped commission. High performing technicians can average $55+ hourly income. Sign-On up to $5k pending experience and performance. Why join THIS team as an Electrician: Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth opportunities Paid Holidays Paid Time Off (PTO) What you will do: Residential electrical service, maintenance, inspections and troubleshooting Assemble, install, test, and maintain electrical or electronic wiring, equipment, and fixtures, using hand tools and power tools. Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes. Whole house rewire What YOU will bring as a Electrician: 2+ years of Residential Electrical experience Great Customer Service and Communication Skills Valid Drivers License Willingness to Work as Part of a Team We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Posted Min Pay Rate USD $23.00/Hr. Posted Max Pay Rate USD $45.00/Hr.

Job Type: FT 40 hour contract - Work from home Join Our Virtual Team at Leading Edge Connections! At Leading Edge Connections, LLC, we're redefining what it means to deliver world-class customer care. As a fully virtual contact center outsourcing company, we're built for the people - our clients, our customers, and our amazing remote team. We're currently seeking Bilingual (English/French or English/French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention. What You'll Do: Support members by phone and email, helping troubleshoot issues with online portals. Clearly explain membership benefits and assist customers in keeping or renewing their plans ( soft retention sales ). Handle account updates, benefit verifications, and assist with portal navigation. Collaborate with your virtual teammates to ensure a seamless customer experience. What We're Looking For: Fluent in English and French (French Canadian a plus) with excellent communication and problem-solving skills. Prior insurance, benefits, or policy experience strongly preferred. Experience in customer service or tech support (especially web portals) is a plus. A motivated, team-oriented professional who loves helping others and learning new things. If you have an insurance background, enjoy using technology, and love helping people understand the value of their benefits, we'd love to have you on our team! Join a company that values connection, flexibility, and genuine care - from wherever you call home. · Must have a High School Diploma or equivalent Responsibilities Express genuine empathy and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation Accurately document all required information and details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Job Type: FT 40 hour contract Pay: $17 per hour 1099 contract Benefits: Work from home Experience level: 2 years Weekly day range: Monday to Friday

Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent work experience drafting plan documents in a healthcare or benefits TPA setting. 3+ years of experience as a Plan Document Writer role or in a Technical Writer role specific to medical benefits documents. Familiarity with, and an understanding of the differences in, each type of Plan Document: SBC, SPD, BPD, SMM, and SMR. Knowledge of medical procedure terminology preferred. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook and PowerPoint. Ability using a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate a collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. High attention to detail, excellent analytical and writing skills. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands; able to deal with frequent change, delays, or unexpected events. Follow instructions, respond to direction, and solicit feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Visual ability such as close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus Occasional: Lift and/or move up to 30-50 pounds Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Pay range is $57,000-$75,000/year

We are seeking a results-driven Senior Underwriter to join our growing Renewable Energy practice, focused on complex and emerging risks across solar, wind, biomass, geothermal/COGEN, and battery energy storage systems (BESS). This role is ideal for a strategic thinker with deep technical expertise and a passion for partnering with brokers to support the renewable sector's rapid evolution. Key Responsibilities: Analyze and underwrite new and renewal commercial submissions for renewable energy accounts by assessing exposure, historical performance, and risk acceptability. Structure and price deals using sophisticated rating models, underwriting guidelines, and industry data. Develop and communicate customized coverage terms and conditions in line with underwriting authority and profitability objectives. Maintain a strong understanding of market conditions, competitive intelligence, and industry trends specific to renewable energy operations. Collaborate with retail and wholesale distribution partners to strengthen broker relationships and drive targeted growth. Deliver account-specific and portfolio-level insights to internal stakeholders, including Actuarial, Claims, and Product Development. Manage renewal processes, including outreach for updated risk information, policy terms, and client needs. Mentor junior underwriters and contribute to knowledge-sharing across the team. Represent the company at broker meetings, industry events, and internal presentations as a subject matter expert. Uphold underwriting discipline, compliance, and best practices while promoting a culture of integrity, collaboration, and performance. Qualifications 5+ years of commercial underwriting experience in renewable energy classes (solar, wind, biomass, geothermal/COGEN, BESS). Proven proficiency in underwriting across GL, Auto, Excess Casualty, Property, Inland Marine, and Workers' Compensation. Strong broker relationships and marketplace visibility within renewable or clean energy sectors. Strategic mindset with a detail-oriented approach to risk analysis and portfolio impact. Bachelor's degree required; professional designations (CPCU, ARM, AU, ASLI) strongly preferred. Ability to work independently in a fast-paced, remote-first environment. Compensation & Benefits The applicable base salary for this opportunity is $100,000 - $150,000. The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this opportunity may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance programs. #LI-Remote

Field Supervisor - Fire & Ice Overview: The Field Supervisor directly manages the installation and service team for the respective department. As install manager, the field supervisor is responsible for ensure installations are staged properly with all equipment and materials and are responsible for the sales to install process for all jobs. The field supervisor will also sell jobs for the installation team to complete. Finally, the field supervisor is responsible for the technical proficiency for the entire department. The field supervisor is the first contact for technicians in the field for technical, service system, scheduling questions. They report to the General Manager. Time Guidance: Field Supervisors be in the field 50-75% of the time · Install Management/coordination - 25% of time - 7am-9am o Coordinating Installs/ Managing sales to install process o Participating in huddle o 1:1s with installers o Leading/Participating in Meetings · Enabling the department - 25-50% of time o Ride along/ service system training o On the job technical training · Conducting interviews Selling - 25-50% of time Key Responsibilities: · Achieve daily revenue and budget targets for the team. · Oversee the entire sales and installation process, from lead generation to project completion. · Conduct sales for the department. · Coordinate work schedules, material procurement, and installation teams to meet deadlines. · Provide on-site supervision and ensure quality standards are met for all projects. · Train field staff and apprentices in technical proficiency, work efficiency, safety, and best practices. · Collaborate with service technicians to generate leads for sales and install teams. · Mentor and develop technicians. · Participate in the daily huddle · Participate in or lead team service system meetings.. · Lead a minimum of one technical training a month. · Serve as the first point of contact for service technicians, addressing concerns and escalating issues to the Service Manager. · Maintain communication with sales and service teams to drive performance. · Assist with onboarding (service titan training, service system training, technical assessment of technician, etc.) Role Fit: The Field Supervisor works closely with the Gneral Manager collaborating on areas such as technician performance, technical expertise, equipment and material decisions, and process improvement We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Posted Min Pay Rate USD $60,000.00/Yr. Posted Max Pay Rate USD $85,000.00/Yr.

Quality Audit Lead will support the development and execution of audit frameworks to ensure operational excellence within the underwriting department. You will be responsible for creating audit tools, generating performance reports, and monitoring compliance with internal controls and risk management standards. Acting as a bridge between auditing and operations, you will collaborate with key stakeholders to address findings and leverage data-driven trends to drive continuous process improvements and regulatory adherence. Key Responsibilities Assist in the development and implementation of internal audit policies and procedures. Assist in the development and implementation of audit tools Assist in the development and implementation of audit reports Leverage AI-driven tools and predictive analytics to automate the monitoring of underwriting controls, identify real-time risk trends. Collaborate with underwriters, managers, and other stakeholders to address audit findings and implement improvements. Monitor adherence to internal controls and risk management practices within the underwriting departments Identify trends and patterns in underwriting activities to provide insights for process improvements. Maintain up-to-date knowledge of industry regulations, standards, and best practices related to underwriting. Education & Experience: 10+ years of proven experience in commercial multiline underwriting, auditing, or a related field within the insurance industry. Knowledge of professional, specialty and excess and surplus lines a plus. Bachelor's Degree - Insurance designations or certifications such as ASLI or CPCU preferred. Skills: Strong analytical skills with the ability to evaluate complex data and make sound judgments. Excellent written and verbal communication skills for preparing audit reports and presenting findings. Attention to detail and a high degree of accuracy in reviewing and assessing documents. Ability to work independently, manage multiple tasks, and meet deadlines. Proficiency in using audit and underwriting software tools and systems. Knowledge of regulatory compliance requirements and industry best practices. Understanding of state and federal regulatory environment relating to admitted and non-admitted carriers. Excellent interpersonal, communication, and influencing skills across different functions (e.g. underwriting, operations, finance, legal, claims) and various locations. #LI-Remote

Our Client is looking for an experienced Lead Actimize Developer to join their team on a remote contract basis. The ideal candidate will have deep expertise in Actimize IFM solutions and strong development skills across AIS and RCM components. Position: Lead Actimize Developer_ AIS and RCM Office: UK Company Location: Remote Duration: Contract Key Responsibilities: Develop customised AIS and RCM components within Actimize IFM Create custom profiles and RCM plugins Manage installation, configuration, and development using ActOne and IFM-X Collaborate with business teams to deliver scalable solutions Execute solution upgrades and profile migrations Write and maintain technical documentation, including installation instructions, design documents, and technical specs Work with SQL Server to develop complex queries and stored procedures Ensure adherence to release management processes Utilize tools such as ServiceNow and Rally Must-Have Qualifications: 5+ years of development experience in Actimize IFM Solutions Expertise in RCM Objects, AIS/RCM Plugin development Experience with ActOne, IFM-X, and Microsoft SQL Strong skills in SQL Server development and stored procedures Proficient in writing detailed technical documents Experience with ServiceNow and Rally Nice to Have: Java development background Prior experience with IFM 10.X Exposure to Cassandra Database Required Skills: Objects Cassandra SQL Server Technical Documentation Stored Procedures Profiles ServiceNow Instructions Components Writing Documentation Java Design SQL Business Management

The Senior Accountant is responsible for day-to-day financial activities. This includes creating month end journal entries, reinsurance statements, internal management reporting, including the analysis and interpretation of data, systems and data flows, maintenance of the general ledger and support of the finance control environment. Principal Duties and Responsibilities • Oversee the month end close and manage the preparation of monthly journal entries and account reconciliations • Prepare and distribute monthly commission and reinsurance reports • Prepare monthly transfers • Review general ledger items for accuracy and completeness • Review, analyze, report, and interpret financial reports • Review, analyze and report claim payments, including xs claims • Prepare monthly Blackline reconciliations various complex accounts • Assist with preparation of audit work papers • Review reinsurance agreements and prepare settlements • Prepare draft Schedule F and other statutory schedules • Perform various projects and analysis as required • Work collaboratively with the actuary, underwriting and claims departments • Other responsibilities as assigned Knowledge, Skills and Abilities • Strong organizational skills to manage daily responsibilities • Must have strong math and analytical skills • Detail oriented; able to multi-task; enjoy fast paced environment • Technical aptitude for multi-systems • Solid understanding of GAAP and STAT • Demonstrate an understanding of the business operation, objectives, and metrics • Propose ideas for efficiencies and streamlined processes • Work cohesively in a team-oriented environment with other financial staff, underwriting, sales, and actuarial staff • Ability to work in a fast-paced and multi-tasking environment, with minimal direct supervision • Advanced knowledge of Microsoft financial application products • Must be able to analyze complex data and prepare a variety of reports • Expresses objectives, procedures, results, and business impacts clearly and logically in both written and verbal form • Consistently identifies issues, root causes and makes business-focused recommendations Qualifications, Education and Experience Preferred • Bachelor's degree in accounting is required • Experienced professional with 4-5 years' experience in corporate accounting and general ledger; P&C insurance and statutory reporting experience preferred Compensation & Benefits The applicable base salary for this opportunity is $75,000 - $95,000. The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this opportunity may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance. #LI-Remote

TSI is a rapidly growing management consulting firm based in the Chicago area. TSI's core service offerings may be found here, but they generally involve assessing an organization's people, processes and technology recommending improvements and then helping to Implement those recommendations. TSI has clients in a wide range of industries from Higher Education to Manufacturing and Distribution to Marketing and Advertising. The ability for our consultants to quickly learn and operate in a wide variety of environments and industries is key. TSI is currently looking for a consultant who can serve as a hybrid Junior PM/Business Analyst. This role will be doing process analysis and requirement development, technology assessment, light project management, and support in other areas. The purpose of this position is to be a versatile, effective, resource that can contribute in a number of areas. Often our consultants are faced with new, challenging and different scenarios in which they will be expected to learn, contribute, and adapt. This position will work directly with all levels of our client organizations, and will be expected to “roll up their sleeves” and work alongside our clients to meet our project objectives. Exposure to process mapping and analysis, experience or background in system functional and technical requirement development, software selection and/or hands-on implementation, or mid to strong experience with software solutions in an educational setting are highly desired. Candidate should demonstrate the ability to evaluate, learn, and effectively use software programs, such as ERP, CRM, or other platforms on an as-needed basis. Requirements Bachelor's degree required; preferably with a business, technology or analytical focus. Desire 3-5 years of experience but this may be subject to change depending on suitability of candidate and his/her knowledge, skills, abilities, or other characteristics. The key driver to whether a candidate will go far in the process is their match to the Transforming Solutions culture and values listed here. We anticipate this position will be mostly virtual with a few exceptions. One will be an occasional visit to TSI's office so we can meet as a team, perhaps once or twice a year. The second will be to the degree that our clients need us onsite for key meetings, workshops and presentations. Our strong preference is a candidate that has the capacity to travel when needed. Desired Skills and Capabilities Project Management Business Analysis Organizational Change Management or Organizational Development Software Vendor Evaluation (typically ERP and CRM) Process Analyst Systems Analyst Basic knowledge of technology architecture As the above terms often can be interpreted differently, TSI consultants typically need the following: Process or Customer Experience, which includes the ability to Define business and technology processes and customer experiences (CX) Analyze processes and CX so that improvements can be identified Define how processes and CX should function Analyze and define technology needs and requirements on behalf of our clients Verbally and in writing, communicate in a professional, succinct and logical manner Critical thinking/analytical skills A conceptual understanding of Business Process Flows Requirements development capability Research - general and specific to our projects' needs Ability to accurately notate vibrant discussions to capture intricate details Ability to extract underlying value from ongoing organic discussion during TSI facilitated sessions Ability to work effectively in a team environment and with stakeholders in a variety of levels and units Problem solving - ability to troubleshoot, identify the root cause of, and develop and implement effective solutions to problems Adopt, refine, implement, and apply a methodology through incremental learning and project work Microsoft Office applications (Excel, PowerPoint, Project, Visio) Knowledge of Google applications Familiarity with Smartsheet, MS Project, or other Project Management applications Other important, but less critical skills or capabilities include: Facilitation, Presentation, and Client Communication Skills Work flexibly in a variety of environments and locations Successfully interpret and apply direction Assist the development of new business in order to help TSI grow Develop consulting approaches to meet a client's objectives Identify resources that can play a role on TSI's engagements Possess knowledge of SDLC, Agile and process improvement methods/approaches Benefits TSI is a growth-oriented consulting firm. We want to hire confident, capable well-balanced professionals who seek to dive in and work with our clients. Rather than wait years for your chance to do meaningful work at a large firm, TSI gives qualified team members a chance to show your skills NOW.

Apex Technology Management, a New Charter Technologies company, is an award-winning Managed IT services company that clients rave about, and competitors want to be. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) We are nimble but growing rapidly and our top-notch technology services (Managed services, cloud, cybersecurity & professional services) are in high demand throughout the state of California. Learn more about working with us here: What our employees say about working at Apex. Our employees can tell you that the perks are nice, but it's the team that you work with that really makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a reputation for providing our clients with the right technology solutions every time. We are committed to integrity and excellence in customer service. Let's consider our future together. Our Mission and Core Values Our mission at Apex is to transform organizations and lives through innovative technology solutions. This heartfelt and passionately lived-out Mission coupled with our Core Values is the driving force behind all we strive to accomplish. Simply stated, we are a company that believes that we can and are transforming organizations and people's lives through who we are and the innovative technology solutions we provide! Our Core Values (IT Techs) I - Integrity : Always do the right thing even when it's hard. Be honest and true, conducting every part of our business with the utmost integrity. T- Teamwork : Work together as a team, valuing one another, and putting the needs of the team above one's own needs. T - Transformation : Be focused on and committed to accomplishing our mission. Positive transformation for our clients, our team members, and our communities. E - Excellence : In every aspect. Our work environment. Our communication with our clients. In the work we do. And in the things no one sees. Be dedicated to being the absolute best. C - Customer Service Obsession : The “core” core value. Always go the extra mile for our clients. Be obsessed with providing the very best experience to our clients. H - Humility : We always have something to learn from someone else. Be open to always learning more. S - Security : We are a security-first company. We take the incredible trust our clients place in us seriously. We take extra precautions to keep our clients safe and secure. This is what keeps us rowing in the same direction as we create and maintain small business and enterprise-level computer and network infrastructures. Most importantly, we truly care about our employees and our clients. We are genuinely committed to exhibiting compassion, concern, and care for our clients, employees, community, and world. We implement the right solutions, the right way, the first time, and every time. Above all, we are the safe choice - the right choice - for those who realize the importance of well-managed information technology. We demonstrate what it means to be a "People First" culture, committed to providing employees with an environment where their talents can flourish. Leading with integrity and excellence, we are committed to providing exceptional customer service to the clients that we have the privilege to serve. We are a growing company seeking the best employees in the business. If this is you, and you wish to be a part of an amazing team of down-to-earth people who like to work together and have fun together, you'll be an integral building block of something great: a rapidly growing company headquartered in Redding, CA but expanding throughout the state. We can't wait to hear from you, APPLY TODAY! Our employees can tell you that the perks are nice, but it's the team that you work with that makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a reputation for providing our clients with the right technological solutions every time. We are committed to integrity and excellence in customer service. Let's consider our future together. Apply Today! Benefits and Perks Gym membership / Reimbursement Discounted Car Care Services Paid time off to volunteer Education/tuition reimbursements Technical and leadership training opportunities Medical insurance with employer contributions for employees and family Dental and Vision insurance Generous Quarterly Profit-Sharing Bonus Plan. 401k with up to 5% company match. Twice Weekly company paid Lunch Caffeinate Monday's! Company paid DUTCH day! Summary A System Engineer plays a vital role in addressing customer queries, resolving technical issues, resolving escalated complex problems, documenting cases, performing on-site requests, and staying informed about the latest advancements in computer technologies. Must be located within 1 hour of the City of St. Helena. Primary Responsibilities Closing 7 client-facing tickets per day that are escalation and more advanced in nature. Having a billable rate of 85% or more per day Closing out escalated helpdesk tickets quickly and efficiently Provide mentorship and guidance to helpdesk technicians on escalated tickets. Ability to comfortably handle onsite requests that could pertain to many issues such as: Systems down Printer failure Network failure Environmental slowness and bandwidth issues Workstation failure Server failure Following troubleshooting best practices and escalation policies to ensure ticket timeliness. Demonstrate a strong sense of customer service for all our clients. Document your time in our ticketing system live and be up to date by end of date. Document your work in your ticket clearly and accurately. Stay up to date on current technology in order to adequately perform your duties. Ability to oversee multiple clients as their “Lead” to ensure their environments are in top shape and maintained by following regular maintenance best practices and good documentation methods. Preferred Skills & Experience Minimum 3-5 years' experience as a Helpdesk Technician and escalation strongly preferred. Knowledge of advanced Network & Server Infrastructure so that you can comfortably resolve higher level escalations without the assistance of others. Advanced Knowledge of: Windows 10 & 11 Windows Server OS Active Directory Group Policy Microsoft Suite Microsoft 365 Wireless TCP/IP Routers/Firewalls (Cisco / Sonicwall) Effective analytical and troubleshooting abilities. Superb communication skills, including effective facilitation, listening, and writing. Ability to express thoughts in a clear and concise manner. Demonstrated analytical thinking, problem solving and decision-making skills. Familiarity with ConnectWise, Auvik, Slack, Microsoft Office Products CompTIA A+, Network +, or Security +, CCNA, CCENT Desire to continue to learn and grow. Compensation starting at $27 to $35 an hour Dependent on Experience Hybrid environment - 2 days in office/on-site Preferred Attributes Highly organized and process driven. Affinity for technology. Strong integrity with the ability to work in a highly confidential manner. Collaborative and flexible with a consultative mindset. Precise and detailed, delivering consistently high-quality results. Comfortable in a balance of tactical and strategic focus. Servant hearted with a focus on improving the lives of our customers in every action and interaction. Physical Requirements Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computers constantly. Travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel. Apex, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Apex recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.