Product Engineer
Product engineer job in Saint Petersburg, FL
Job Title: Product Engineer
Job Type: Full Time
Primary Responsibilities
Increase Productivity / Reduce Friction
Drive documentation of existing tools & processes
Manage forms and interfaces for data entry and process support
Data quality guardrails
Manage Risk
Knowledge archive
Meeting tracking automation
Source tracking automation
Document management with AI enhancement
Enable New Capabilities
Focus new deliverables onto our Palantir Foundry platform as appropriate
Develop the live portfolio dashboards for various funds
Develop and socialize automated task management solutions for our teams
Create a variety custom GPTs / Copilots / Automations to help with day-to-day tasks
Secondary Responsibilities
O365 AI and Automation
Manage advanced Microsoft 365 application implementation, including CoPilot, Planner, Power Automate, and Power BI.
Documentation and Training
Maintain technical documentation for all in-scope systems.
Conduct training and knowledge sharing sessions to enhance user proficiency.
Continuous Improvement
Stay informed about industry trends, emerging technologies, and updates related to our technology environment.
Propose enhancements to improve user experience and productivity.
Requirements and Skills
Coding languages: Python, SQL, TypeScript
Experience working with databases and data pipelines / ETL workflows
Experience working with APIs and web scraping
Experience with data visualization tools (PowerBI, Tableau, custom dashboards)
Experience with agile project management and / or product management
Experience with: Airtable, Microsoft Power Automate, Power BI, Cloud infrastructure (AWS / Azure / GCP)
Microsoft 365 Proficiency: Familiarity with Microsoft 365 applications, administration, and troubleshooting.
User-Centric Mindset: Ability to empathize with users, communicate effectively, and provide exceptional client support.
Technical Aptitude: Understanding of hardware, software, and networking concepts, Mac and PC.
Problem-Solving Skills: Resourcefulness in diagnosing and resolving technical issues.
Certifications: Relevant certifications (e.g., Database, AI, Automation and Visualization) are advantageous.
Education: A degree in Information Technology, Computer/Data Science, or a related field.
Minimum 5 years experience in the required fields
Mechanical Design Engineer
Product engineer job in Jacksonville, FL
McKim & Creed is a unique, employee-owned firm. First and foremost, we value people. This means we not only hire great talent, we've also created an environment where each individual can grow, flourish and apply innovative thinking. As a result, we've created a world-class team of professionals within a nimble organization. That's what our clients want. That's why we succeed. Our clients hire us because of our people.
McKim & Creed has a reputation for state-of-the-art engineering services that help energy users and providers convert facilities to cleaner, more efficient energy sources; harness the power of renewables; and optimize existing infrastructure and resources. Our highly respected team of engineers, planners and project managers are committed to the innovation, sustainability and resource efficiencies that lead to a cleaner, safer and more sustainable future.
We have an exciting opportunity to join our Building, Energy and Infrastructure (BEI) Group to support our projects in and around Jacksonville/ Orlando. If you want to work at a company that will help you become the best you can be, we're glad you found McKim & Creed.
YOUR DAY-TO-DAY WILL INCLUDE:
This person works as part of a multi-discipline project team on projects in the Buildings, Energy, and Infrastructure group, in support of Mechanical (HVAC, plumbing and fire protection) systems for facility types including healthcare; higher education; institutional; federal, state and local government; K-12 education and support; and other commercial/industrial facilities.
Serves as a primary mechanical design engineer for projects, producing design/construction drawings under the supervision of more-senior staff.
Assists with evaluations of existing mechanical equipment/systems and prepares design computations and assessments.
Generates mechanical design/construction drawings utilizing REVIT and AutoCAD software.
Observes mechanical construction progress as directed by more senior staff and generates field observation reports.
Is responsible for completion of mechanical design tasks within budget and on schedule.
Assists with designs, writing of reports and correspondence with other discipline professionals, as well as representatives of the Client organization to help complete work efficiently.
WHAT YOU NEED:
Bachelor's Degree in Mechanical Engineering -OR-- Bachelor's Degree in Architectural Engineering with Mechanical focus, from an ABET-accredited university.
2-4 years of documented applicable experience, working on facilities for healthcare; higher education; institutional; federal, state, and local government; K-12 education & support; and other commercial/industrial facilities.
Resides in the greater Central Florida area, such as within one of the following counties: Orange, Seminole, Volusia, Brevard, Osceola and Lake; Or is willing to relocate to the aforementioned counties.
Ability to work in person a minimum of three (3) days weekly in the local office located in east Orlando, Florida right next to the UCF campus.
Ability to travel to project locations and client meetings throughout east and north Florida. Travel beyond this primary area may occasionally also be required.
Significant applicable experience using Autodesk REVIT and AutoCAD MEP.
Strong knowledge of the Microsoft Office suite of software, as well as Bluebeam.
Strong knowledge of the FBC Mechanical code and ASHRAE standards commensurate with their years of experience.
Ability to climb ladders and perform typical field survey duties of existing facilities.
Possess a valid driver's license and an acceptable motor vehicle and criminal record.
Pass a drug test.
WHAT MAKES YOU STAND OUT:
Desired Professional Traits:
A process-oriented individual with strong organization, technical and communication skills.
A solid communicator, able to take and understand directives from Project Manager and Senior Mechanical Engineer and coordinate efforts with design team.
Able to complete work consistently with flexibility to accommodate varying project demands.
Maintains a high level of precision and accuracy and is methodical in their approach to work.
Has a high technical aptitude, interested in technology and staying current in their field.
WHAT WE OFFER:
Join a company that puts its employees first. Ranked as one of the Best Firms to Work For, here are just some of the reasons to become part of the McKim & Creed team:
Employee Stock Ownership Plan (ESOP): All employees are owners & benefit from profits earned
Competitive pay + paid holidays, bereavement and parental, medical, and military leave
Multiple office locations to work from: Stick close to home or travel for a change of scenery
Growth opportunities & training: Grow confidently in your career with our mentoring & training options
Professional development: Tuition reimbursement, early career professional program, online courses & more
Work that makes a difference: See the direct impact your work has on our communities
Collaborative, supportive team: People to help you solve problems, cheer successes & encourage you along the way
WATCH THIS VIDEO TO LEARN MORE ABOUT WHAT IT'S LIKE TO BE A PART OF OUR TEAM!
McKim & Creed is an Equal Opportunity and Affirmative Action Employer, and VEVRAA Federal Contractor and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status and maintains a Drug Free Workplace.
Computer Vision/ Machine Learning Engineer
Product engineer job in Orlando, FL
Our client is seeking a Computer Vision/ Machine Learning Engineer to join their team! This position is located in Orlando, Florida.
Design, develop, and maintain scalable decision science pipelines and tools that support AI/ML, optimization, statistical, and simulation models, enabling other data scientists to deploy and monitor models efficiently
Build configurable, modular, and reusable solutions that streamline development and operationalization of AI/ML systems
Develop new tools and capabilities to deploy, host, and serve decision science models at scale with high availability, performance, and reliability
Collaborate closely with cross-functional teams, presenting designs and advocating adoption of reusable AI/ML components
Drive innovation and experimentation while maintaining high standards for code quality, system design, and documentation
Interpret system requirements and architectural documents, adapting designs to deliver effective, cutting-edge solutions
Troubleshoot complex CI/CD, integration, and system issues, ensuring smooth model deployment and operational stability
Follow engineering best practices and operational standards to ensure maintainable, high-quality, and reliable code
Contribute to the broader technical community through knowledge sharing, presentations, and cross-team collaboration initiatives
Desired Skills/Experience:
Master's degree in Computer Science, Engineering, or related field is preferred
4+ years of experience in AI/ML, Python development, and decision science engineering
Strong proficiency in Python and libraries like Scikit-learn, Pandas, SciPy, Keras, TensorFlow, PyTorch
Experience with AI/ML models, including LLMs, Knowledge Graphs, deep learning, and neural networks
Familiarity with prompt engineering, agentic workflows, and scalable system design
Knowledge of databases and distributed computing and Knowledge Graphs
Experience with modern development tools, CI/CD, containerization, cloud platforms (AWS), Agile, and MLOps/DevOps practices
Strong problem-solving, communication, and collaboration skills, able to work effectively in a matrixed organization
Experience developing Streamlit or RShiny applications is a plus
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $56.00 and $80.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Mechanical Designer / Engineer
Product engineer job in Tampa, FL
If you're ready to jump-start your career in mechanical design at an established - but growing - MEP consulting firm, we want to hear from you!
Emerald Engineering is seeking a motivated Mechanical Designer / Engineer to join our team.
This is an excellent opportunity for a recent Mechanical Engineering graduate or someone who has completed a technical drafting program (AutoCAD, Revit, or similar), and is eager to begin building a career in mechanical/HVAC design.
In this role, you will support the design of mechanical systems for a variety of projects, including commercial and high-rise residential buildings, working closely with experienced engineers and designers who will help you develop your technical skills, industry knowledge, and production capabilities.
PLEASE NOTE: This is a full-time, in-person position based at our Tampa, FL (33619) headquarters. Candidates must live within a commutable distance of our office.
Role Responsibilities
Assist in the design and production of mechanical building systems, including HVAC, piping, and other related mechanical components.
Create and revise AutoCAD and/or Revit drawings, 3D models, and construction documents under the guidance of senior staff.
Support engineers with calculations, equipment selection, and basic system layouts.
Help prepare project deliverables such as plans, specifications, and reports.
Coordinate with internal team members to ensure accurate, high-quality design documents.
Participate in site visits to document existing conditions (with team guidance).
Maintain organized project files and support overall project workflow.
What You'll Bring to Emerald
Associate degree or technical program certification in drafting/design OR bachelor's degree in Mechanical Engineering.
Familiarity with AutoCAD and/or Revit from coursework, training, or hands-on projects.
Strong interest in HVAC and mechanical system design for buildings.
Ability to follow direction, learn quickly, and contribute in a team-oriented environment.
Solid communication, organization, and problem-solving skills.
What You'll Get From Emerald
We believe in rewarding our employees for their hard work and providing opportunities to thrive. At Emerald Engineering, you'll enjoy:
Annual bonuses.
Generous PTO + a paid Winter Break closure in December.
Employee-only premiums covered at 100% for select medical, dental, vision, short-term disability, and life insurance coverages.
Additional benefit plans are available to support you and your family's well-being.
401(k) retirement plan with company contribution.
A hardworking but relaxed and collaborative environment.
Development and growth opportunities.
Monthly team building activities.
A Little Bit About Emerald
Founded in 2007, Emerald is a privately held consulting engineering firm based in Tampa, FL, providing comprehensive mechanical, electrical, plumbing, fire protection, and telecommunications engineering services. We handle hundreds of diverse projects annually across the United States, ranging from minor renovations to large-scale new constructions, with specialties in areas like healthcare, higher education, hospitality, and high-rise developments.
Our team is made up of a diverse group of professional engineers, degreed engineers, designers, and support staff, holding licensure in numerous states. Joining Emerald Engineering means becoming a key player in our continued growth, with ample opportunity to make a tangible impact on both our diverse projects and our people. This is a salaried position offering the chance to work in a supportive and engaging environment where your expertise genuinely helps shape our future.
Ready to Make an Impact?
If you're motivated to learn, contribute, and grow within a supportive team, please apply via LinkedIn's “Easy Apply” option by submitting your resume and salary requirements.
Emerald Engineering is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Civil Project Engineer
Product engineer job in Tampa, FL
Project Engineer / Project Manager (Civil / Geotechnical Capital Projects)
We are conducting a search for a Project Engineer / Project Manager to lead the financial and construction oversight of capital infrastructure and mine-related projects within a large North American industrial organization.
This role manages multiple complex scopes, including geotechnical systems, water conveyance infrastructure, mine expansions, and regulated environmental projects, from initiation through completion. The position works cross-functionally with internal engineering, environmental, and technical subject matter experts, as well as external engineering and construction partners.
This is a hands-on project leadership role suited for candidates with a civil or geotechnical engineering background, strong contractor management experience, and the ability to manage multiple priorities in dynamic operating environments.
Key Responsibilities
Manage capital projects with accountability for scope, schedule, cost, safety, quality, and contractor performance
Execute projects in accordance with internal capital project governance frameworks from concept through close-out
Oversee engineering design activities, including development of work packages, management of external engineering firms, and review of technical deliverables
Collaborate during Front-End Loading (FEL) phases to define scopes, milestones, and deliverables
Coordinate procurement activities including RFQs/RFPs, bid evaluations, and contract administration
Supervise and manage design contracts to ensure adherence to quality, budget, and schedule expectations
Prepare and present project status updates to senior leadership
Lead and promote strong project safety culture, including participation in field safety initiatives
Coordinate distribution of engineering deliverables to all project stakeholders
Candidate Profile
Bachelor's degree in Engineering (Civil or Geotechnical preferred)
Experience working with engineering contractors and consulting firms
Experience navigating capital funding approval processes
Strong project leadership and people management skills
Ability to manage multiple projects simultaneously and adapt to changing priorities
Experience Levels Considered
Engineer II: 2+ years of relevant engineering or project experience
Engineer III: 4+ years of relevant engineering or project experience
Senior Engineer: 8+ years of relevant engineering or project experience
Preferred Qualifications
Experience with Primavera P6 or similar scheduling tools
Familiarity with SAP and/or Maximo
PMP or other project-related certification
Principal Mechanical Engineer
Product engineer job in West Palm Beach, FL
ECF Engineering Consultants is a full-service engineering firm specializing in providing technical solutions to the Energy Markets and to the public and private sectors that require electrical and mechanical engineering support.
We serve these entities across a range of projects, offering consultation on technology utilization, design solutions for electrical and mechanical systems, public health systems, and equipment procurement and construction-phase services.
General Description of Position:
Principal Mechanical Engineer to oversee HVAC, electrical, and plumbing projects within the Building Services Group. MEP engineering design for commercial, institutional, industrial, municipal, and residential HVAC, electrical, and plumbing projects. The candidate shall have expertise in HVAC, electrical, or plumbing system design, as well as in energy efficiency retrofits and energy management systems. They can solve complex problems innovatively and manage people, processes, and projects effectively. We seek someone who can coach, teach, and mentor other engineers. The candidate will be responsible for designing projects, preparing reports and specifications, and providing a very high level of technical leadership.
This position requires a highly experienced, motivated professional to lead the department, drive innovation, and deliver high-quality engineering solutions that meet client needs and industry standards.
Essential Functions of the Position:
Leadership and Management
Lead, mentor, and manage a team of engineers and designers across HVAC, Electrical, and Plumbing disciplines.
Foster a culture of collaboration, technical excellence, and continuous improvement.
Develop and implement departmental goals, strategies, and best practices
Project Oversight
Supervise the technical aspects of MEP projects from concept to completion.
Ensure project designs comply with codes, standards, and client requirements.
Review and approve designs, calculations, and technical documents.
Coordinate with other departments to ensure seamless integration of MEP systems within overall project designs.
Technical Expertise
Provide advanced technical guidance and troubleshooting for complex MEP systems.
Stay updated with emerging technologies, trends, and regulations in the MEP field.
Lead the implementation of innovative solutions to improve design efficiency and sustainability.
Client and Stakeholder Engagement
Serve as the primary technical point of contact for clients on MEP-related matters.
Develop and maintain strong client relationships, ensuring satisfaction and repeat business.
Support the business development team in preparing proposals, presentations, and technical estimates.
Operational Excellence
Establish and enforce quality assurance and quality control (QA/QC) standards.
Monitor project budgets, schedules, and resources to ensure timely and cost-effective delivery.
Manage the allocation of departmental resources for optimal performance.
Training and Development
Identify training needs and promote professional development for team members.
Organize workshops, seminars, and other knowledge-sharing activities.
Position Characteristics:
Self-starter and outgoing personality traits
Demonstrated leadership skills
Ability to take direction and act independently
Strong communication and organization skills
Ability to manage multiple priorities and stay organized while doing so.
Position Requirements:
Bachelor's degree in mechanical, electrical, or a related engineering field. A master's degree is preferred.
A Professional Engineer (PE) license is required.
Minimum of 7-10 years of experience in MEP engineering, with at least 3 years in a leadership role.
Strong HVAC, Electrical, and Plumbing systems design and implementation expertise.
Proficient in industry software such as AutoCAD, Revit, and engineering analysis tools.
In-depth knowledge of building codes, standards, and regulations (e.g., ASHRAE, NEC, IPC).
Proven experience managing multidisciplinary teams and large-scale projects.
Excellent communication, problem-solving, and decision-making skills.
Commitment to sustainability and energy-efficient designs is a plus.
Work Environment:
The position requires both office-based and occasional on-site work.
May involve some travel to client locations and project sites.
Ruby on Rails Staff Engineer
Product engineer job in Tampa, FL
About Us:
We are working with a mission-driven SaaS company dedicated to keeping people safe. They're passionate about public safety and strive to create innovative solutions that keep their customer's happy.
Job Description:
As a Senior Staff Engineer, you will play a crucial role in building and maintaining our cutting-edge web applications. You will work closely with our engineering team to design, develop, and deploy robust, scalable, and user-friendly features.
Onsite in Tampa, FL Area- Relocation assistance available
Up to 220k base salary
Responsibilities:
Design, develop, and maintain backend applications using Ruby on Rails.
Build user-friendly and responsive frontend interfaces using React.
Collaborate with cross-functional teams to define and implement new features.
Write clean, well-tested, and efficient code.
Qualifications:
Strong proficiency in Ruby on Rails, React, and React Native.
Experience with relational databases (e.g., PostgreSQL).
Solid understanding of JavaScript and web development fundamentals.
Familiarity with RESTful APIs and microservices architecture.
Manufacturing Engineer
Product engineer job in Homestead, FL
The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining processes in order to improve manufacturing safety, quality, and productivity.
Duties/Responsibilities:
Document proper standard time for each unit/job scheduled to be produced at the DB USA.
Proficient at preparing, checking, and coordinating the release of documentation to support Chillers and AHU Units manufacturing processes.
Review and analyze engineering drawings and documents as necessary.
Assure tools and fixtures are on hand and suitable for work.
Work with the sales & engineering departments to resolve order issues.
Recommend cost savings and value engineering alternatives for Chillers and AHU Units.
Provide labor time information to the field sales & service departments for Chillers & AHU Units.
Provide technical support to sales & service departments on all aspects of repair/install defective components for Chillers & AHU Units.
Support Customer Visits (factory tours) as necessary.
Provide support to the development of sales/selection software.
Strive for continuous improvement and teamwork in product development and processes.
Qualifications
Bachelor's Degree in Mechanical Engineering, Industrial or Manufacturing Engineering
3-5 years or more experience in HVAC manufacturing engineering.
Six Sigma Green or Black Belt preferred
Required Skills
Knowledge of refrigerant cycle function and HVAC manufacturing processes
Exposure to Metal/Mechanical assembly processes
Analytical problem-solving skills
Exceptional understanding of lean manufacturing principals (e.g., SMED, waste reduction, one piece flow, etc.)
Experience with time studies, line balancing, labor standards development
Experience with AutoCAD or other programs for development of plant and work cell layouts
Use of spreadsheet tools for line balancing and labor analysis
Ability to use spreadsheets for inventory analysis and warehouse area layouts
Preferred Skills
Bachelor's degree in either Industrial or Mechanical Engineering
At least 1 - 2 years' of engineering experience
Experience with Lean, Six Sigma, Kaizen, Kanban and 5S
Physical Demands and work environment:
Occasionally/Frequently/Continually required to walk
Occasionally/Frequently/Continually required to sit for long periods at a desk and working on a computer
Occasionally/Frequently/Continually required to utilize hand and finger dexterity
Occasionally/Frequently/Continually required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually loud; very loud
Occasionally/Frequently/Continually work near moving mechanical parts
Data Engineering & Analytics Lead
Product engineer job in Jacksonville, FL
The Alfred I. du Pont Charitable Trust is seeking an exceptional professional to join a leading investment management organization that invests exclusively for the benefit of pediatric healthcare. Today, the Trust's dedicated team manages over $10 billion in assets that provides support to The Nemours Foundation, a premier children's healthcare system that includes the Nemours Children's Hospital in Wilmington, Delaware and Orlando, Florida as well as Nemours Children's Clinics in Delaware, Florida, Pennsylvania, and New Jersey. Our work has provided nearly $5 billion for the care and treatment of children. With your help, we can continue our mission of serving hundreds of thousands of children each year. The Trust's headquarters is in Jacksonville, a fast-growing and affordable city in vibrant Northeast Florida.
The Trust seeks professionals who embody our values. We seek those who recognize that first and foremost, we are stewards of Mr. du Pont's mission. We are a professionally run asset management firm whose mission is to be a best-in-class investment organization. Across our team, there is alignment around our common purpose of having a meaningful and immediate impact on our business and the lives of children through our support of The Nemours Foundation. We have a mindset that we win together as one team and know that we can achieve more collectively than individually. We foster a collaborative, professionally humble, team-oriented work environment that encourages constructive debate, continuous improvement, and taking initiative. The Trust is an organization that values and rewards high performance and great results with competitive compensation and excellent benefits.
We are purposeful about the decisions we make, always mindful that decisions must be made with care and must reflect the strategy and the priorities of the organization and our stakeholders. We are fundamental investors operating within small teams under a collaborative decision-making process that values intellectual honesty and transparency in our process. The business team plays a critical role in providing timely information in support of our investment process and automating reporting and information availability that maximizes our investors' time spent finding exceptional investments. We proactively protect our assets namely, capital, people, property, and reputation. We execute our strategy with accuracy and efficiency while staying forward looking and innovative to be ready to meet tomorrow's challenges. Importantly, we are a team that shares responsibility for our outcomes. We value independent thinkers who communicate effectively and approach situations holistically with an eye toward efficiency without sacrificing quality and rigor. As a forward-thinking organization, we value intellectual curiosity and those who invite, challenge, and engage in discussion. The Trust environment is one in which team members are expected to develop professionally, share openly, and enjoy collaborating.
The Data Engineering & Analytics Lead role is a unique opportunity to architect and build a comprehensive data platform and software ecosystem on a modern tech stack. You will collaborate with leadership to shape the technical vision, strongly influencing the critical infrastructure that powers our investment decision-making.
THE ROLE
Manage the cloud data platform (Snowflake, Azure) and serve as the central architect for data integrity and storage.
Guide system modernization efforts and assist with "buy vs. build" decisions to ensure technology remains innovative.
Design and optimize end-to-end data pipelines and system integrations using SQL, Python (Fivetran), and APIs, implementing automated workflows, monitoring, and alerting to ensure pipeline stability and timely data refreshes.
Design and deliver high-quality custom software solutions and application layers, including Streamlit and Snowflake apps, to address specific business requirements.
Integrate AI solutions and develop customized workflows using LLM pipelines, RAG, text-to-SQL, embeddings, vector databases, and prompt engineering.
Lead the swift development of Power BI dashboards to provide actionable insights for multi-asset class portfolios.
Collaborate with internal and external partners to translate organizational needs into data solutions, working closely with stakeholders to refine and iterate on requirements.
Assist with the design, implementation, and configuration of core business systems, focusing on optimizing data input structures to ensure efficient downstream reporting.
Support a fast-paced environment by prioritizing quick iteration and continuous improvement while taking ownership of complex, high-visibility initiatives.
WHAT YOU BRING
Educational and Professional Experience:
Bachelor's degree (required) in Computer Science, Information Systems, Data Science, Engineering, or a related quantitative field.
5+ years of progressively responsible experience in data engineering, analytics, or BI platform development.
3+ years hands-on experience with Snowflake or comparable modern data warehouse (BigQuery, Redshift, Databricks).
Technical Skills:
Data Engineering: Advanced Python, SQL, dbt, orchestration tools, APIs/Fivetran, and CI/CD automation for complex multi-source ELT pipelines.
Analytics Engineering: Deep understanding of dimensional modeling, semantic layer design, data marts, and metric standardization for Power BI.
BI & Visualization: Expert Power BI development (DAX, tabular models, data lineage, and performance optimization at scale).
Data Governance & Reliability: Ability to design and enforce data quality frameworks, testing processes, and documentation standards.
AI & Automation: Working knowledge of LLM pipelines, RAG, text-to-SQL, embeddings, vector databases, and prompt engineering.
Cloud & DevOps: Strong environment management, containerization, monitoring, and automated alerting using modern cloud tools.
Leadership Skills:
Excellent communication and collaboration skills with technical and non-technical teams.
Proven project management and delivery experience
A generalist mindset that is comfortable wearing multiple hats across data engineering, analytics, and AI.
Passionate and self-motivated with genuine curiosity about data and a drive to learn new technologies and solve problems creatively
WHAT WE BRING
Professional Growth and Mentorship: Significant interaction with the Trust's senior professionals who bring a wealth of experience and are excited to mentor and support your career development.
Exposure to Leading Technology and Experts: Gain hands-on experience with top-tier technology, modern data and analytics solutions, and cutting-edge AI while expanding your expertise and network.
Purpose-Driven Impact: A shared commitment to making a meaningful difference in our business and in the lives of children through our support of the Nemours Foundation.
Collaborative Work Environment: A team-oriented culture where we believe in achieving more together than individually. We foster constructive debate, continuous improvement, and encourage taking initiative.
Competitive Compensation and Benefits: We value high performance and reward great results with a competitive base salary, excellent benefits, and bonus opportunities.
Product Support Engineer
Product engineer job in Saint Petersburg, FL
We are looking for a highly motivated Entry-Level Support Engineer to join our Tampa-based team. This position is fully in-office and designed for recent Computer Science graduates or early-career engineers who want to develop strong skills across cybersecurity, cloud security, and product support.
This is a hands-on technical role that involves supporting customers, resolving issues, contributing to product documentation, and working closely with engineering and product teams. It provides an accelerated learning environment for individuals seeking to build a long-term technical career.
Visa sponsorship is not available for this role.
About the Role
As an Entry-Level Support Engineer, you will work directly with customers and internal teams across three key security domains:
DNS Posture Management (DNSPM)
SaaS Security Posture Management (SSPM)
Cloud Security Posture Management (CSPM)
You will help customers with onboarding, diagnose production issues, support L1 operations, and develop clear product documentation that improves customer experience and internal efficiency.
Key Responsibilities
Serve as the initial point of contact for customer inquiries and L1 support issues.
Assist customers in setting up integrations, cloud connectors, API configurations, and SSO/OAuth flows.
Troubleshoot DNS issues, permission errors, API failures, and cloud misconfigurations.
Reproduce issues internally and escalate to engineering with complete logs, steps, and environment details.
Create and maintain product documentation including onboarding guides, troubleshooting runbooks, FAQs, and configuration instructions.
Collaborate with engineering and product management teams to relay customer feedback and enhance product usability.
Maintain strong working knowledge of DNS fundamentals, cloud environments, SaaS integrations, and security posture models.
Required Qualifications
Bachelor's degree in Computer Science or equivalent foundational knowledge.
4+ years of hands-on Python experience (academic, project-based, internship, or professional).
Solid experience with RDBMS (MySQL, PostgreSQL, or similar), including schema design, writing queries, and understanding relational concepts.
Basic understanding of networking and DNS concepts.
Familiarity with cloud platforms such as AWS, GCP, or Azure.
Comfort with Linux command line tools.
Understanding of REST APIs and JSON.
Strong written and verbal communication skills.
Ability to write clear and structured technical documentation.
Must be willing to work in-office in St.Petersburg, Florida daily.
Preferred Qualifications
Prior internship experience in cybersecurity, particularly in technical product support or customer-facing engineering roles.
Demonstrated open-source contributions or active participation in developer/security communities.
Industry-recognized certifications such as CompTIA Security+, CEH, CompTIA Network+, AWS Cloud Practitioner, or Google Cybersecurity Certificate.
MSP Engineer - Level III (On-Site)
Product engineer job in Tampa, FL
Overview: Client is looking for an MSP Engineer. Need 10+ years of total IT experience, ~5 years in an MSP environment, and the role is everyday on-site in Tampa. Client likes certifications: MS-900, AZ-900, MCSE, AZ-104, CCNA etc. Compensation: $105,000-$115,000
Location: Everyday On-Site (Tampa - near the Airport)
What they're looking for:
10+ years of total IT experience
~5 years in MSP environment
MS-900 OR AZ-900 certification
HEAVY Microsoft experience (ideally want an MCSE cert or Azure cert)
Azure Admin experience (not migration level)
general networking experience (will work with network engineering team, but not live there)
general vritualization/server work (VMware/Windows Servers)
Required Experience
Technical Skills:
Proficiency with ticketing systems (e.g., ConnectWise, ServiceNow, Autotask)
Microsoft Entra ID/Azure, Intune, Autopilot, on-premises Active Directory
Windows Server & Desktop OS
Wireless access devices, switches, VLANs
Mobile Device Management (MDM) tools
Network troubleshooting and support
Hypervisors with ISCSI/vSAN administration and support
Microsoft Azure cloud migration projects and strategies
Other Requirements:
Personal vehicle for onsite transportation
Personal cell phone for communication and multi-factor authentication
Duties & Responsibilities
Provide Tier 1-3 technical support via phone, email, and chat
Drive AI/ML integration and workflow automation for scalability
Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
Collaborate with internal teams and escalate to vendors as needed
Offer both remote and onsite support for client systems and virtual environments
Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
Troubleshoot complex network environments including:
Firewalls and VPNs
Servers and Active Directory
Microsoft Teams and SharePoint
Domain namespace blocklisting
Printer/email delivery failures
Backup and recovery challenges
Virtualization errors (VMware, Hyper-V)
Security and compliance issues
Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI-DSS)
Lead or assist with infrastructure upgrades, migrations, and system enhancements
Develop and maintain SOPs and mentor Level 1/2 technicians
Document client environments, system configurations, and network changes
Recommend new technologies and improvements to enhance performance
Participate in a rotating on-call schedule for after-hours support
Senior Wi-Fi Engineer
Product engineer job in Miramar, FL
Job Title: Sr Wi-Fi Engineer
Travel: Occasional travel (15-20%) to international destinations (1-2 weeks at a time), including locations such as the Bahamas, Mexico, Chile, and Greece.
Engagement Type: Long-term contract (6-12 months to start, strong potential to extend)
Job Summary: Our client is seeking a highly specialized Wi-Fi / Wireless Network Engineer with deep expertise in RF design, wireless testing, and site surveys. This role is focused exclusively on wireless networking and requires a true subject-matter expert capable of designing, analyzing, validating, and troubleshooting enterprise Wi-Fi environments using industry-standard RF tools. This is not a general network engineering role. The successful candidate will bring hands-on experience designing wireless networks from the RF layer up and validating performance through formal testing and surveys.
Key Responsibilities
Design and architect enterprise Wi-Fi networks using RF best practices, capacity planning, and performance-driven methodologies.
Perform predictive, passive, and active wireless site surveys using Ekahau or equivalent wireless design tools.
Analyze RF conditions, including signal strength, noise, interference, attenuation, and channel utilization, to optimize network performance.
Validate wireless designs through testing and post-deployment surveys, ensuring coverage, capacity, throughput, and roaming requirements are met.
Troubleshoot complex wireless performance issues related to RF behavior, interference, and environmental factors.
Create and maintain wireless design documentation, site survey reports, heatmaps, and technical findings.
Partner with infrastructure, operations, and business stakeholders to align wireless solutions with operational requirements.
Provide technical guidance and recommendations related to wireless architecture standards and best practices.
Support wireless initiatives across corporate offices and clients' private destinations.
Required Skills & Qualifications
Strong hands-on experience as a Wireless / Wi-Fi Engineer focused on RF design and analysis
Proven experience using Ekahau for wireless design and site surveys OR deep experience with comparable RF tools (e.g., Hamina, AirMagnet).
Demonstrated ability to design enterprise wireless networks, not just deploy hardware.
Experience conducting wireless testing, validation, and post-deployment performance analysis.
Strong understanding of RF fundamentals (signal propagation, interference, attenuation, channel planning).
Experience working with enterprise wireless infrastructure environments.
Ability to clearly communicate technical findings to both technical and non-technical stakeholders.
Preferred Qualifications
Experience supporting large-scale or complex environments (hospitality, large campuses, venues, or outdoor deployments).
Background working with wireless professional services teams or manufacturers.
Experience supporting globally distributed or travel-based wireless projects.
Industry certifications related to wireless networking (CWNP, Cisco Wireless, Aruba Wireless, etc.).
Project Engineer
Product engineer job in Fort Myers, FL
The Project Engineer in this role is responsible for planning, developing, coordinating, and managing onsite construction engineering activities for large, extensive projects in the heavy civil/power construction industry, encompassing grading, clearing, and site development.
Essential Duties and Responsibilities:
Track project quantities
Generate project billing.
Initiate and negotiate change orders.
Generate CAD drawings and present solutions to owners for design problems that arise in the field.
Review plan changes
Assist with work plans.
Assist with project schedules.
Manage submittal data.
Manage material purchase orders.
Manage and negotiate subcontracts.
Assist in division field personnel management.
Assist field personnel in any capacity to handle any problems that may arise.
Work with Project Superintendents, Foreman, and Crews to perform work more effectively.
Attend pre-construction meetings.
Requirements:
Must be willing to relocate.
Strong organizational skills
Strong work ethic
Able to multitask and work independently under pressure and tight deadlines.
Education and Experience:
Four-year engineering degree or equivalent technical training and related experience
Excellent communication and interpersonal skills
Demonstrated ability to manage a team of varied disciplines.
Candidates that accept an offer of employment are required to undergo and successfully complete a pre-employment physical examination. This exam is essential to ensure that all potential employees meet the necessary health and fitness standards for the role. The examination includes a series of tests and evaluations conducted by a certified medical professional to assess overall physical health, identify any potential medical conditions that could interfere with job performance, and verify that the candidate is capable of safely performing the essential duties of the position.
Completion and clearance of this physical are mandatory steps in the hiring process.
Integration Engineer
Product engineer job in Jupiter, FL
Job Title: Lead Boomi Developer with MDH or Boomi Data Hub
Type: Contract
Pay Range- $60 to $65/hr
Primary Skills: Boomi, MDH or Boomi data Hub.
Job Description
The Boomi Tech Lead will be responsible for designing implementing and managing enterprise grade integration solutions using the Dell Boomi platform This role requires deep expertise in Boomi Integration Boomi Master Data Hub MDH and Boomi Administration ensuring seamless data flow across complex systems in a large enterprise environment The position involves technical leadership solution architecture governance and mentoring of integration teams
10+ years in integration architecture and development
Minimum 5 years of hands-on experience with Boomi Atmosphere
Proven expertise in Boomi MDH (Data Hub) and Boomi Administration
Technical Skills
Strong knowledge of Boomi connectors API components and orchestration
Familiarity with authentication protocols OAuth2 JWT SAML and security best practices
Proficiency in SQL and database management systems SQL Server
Experience with cloud platforms Azure GCP and DevOps pipelines
Certifications Dell Boomi Professional Developer Certification is must ITIL or Agile certifications are a plus
Integration Design Development
Lead the design development and deployment of end-to-end integration solutions using Boomi Atmosphere
Configure and maintain Boomi processes connectors and APIs for cloud and on-premise applications
Implement data transformation and mapping between XML JSON flat files and other formats
Ensure secure scalable and high-performance integration solutions following best practices
Boomi MDH Master Data Hub
Design and implement MDH data models including fields relationships and hierarchies
Apply data quality rules and governance within MDH models
Manage data synchronization and stewardship processes across enterprise systems
Troubleshoot and optimize MDH workflows for accuracy and efficiency
Boomi Administration
Oversee environment setup deployment and configuration of Boomi Atoms and Molecules
Monitor system health performance and implement proactive measures for stability
Manage user roles security policies and platform upgrades
Collaborate with infrastructure teams for cloud integration and DevOps alignment
Technical Leadership Governance
Define integration architecture patterns and standards for enterprise-wide adoption
Conduct code reviews design validations and compliance checks
Mentor and guide junior developers and integration specialists
Drive continuous improvement initiatives including automation and CICD for integration processes
Stakeholder Collaboration
Work closely with business analysts solution architects and vendors to gather requirements
Provide technical expertise and recommendations during planning and execution phases
Ensure alignment with enterprise integration roadmap and governance frameworks
Project Engineer
Product engineer job in Miami, FL
The ideal candidate will be responsible for assisting the project manager and project team with project documentation and control, job cost accounting, scheduling, and construction supervision efforts. In order to be successful, this candidate should feel comfortable taking on many tasks that require various skills, and appropriately prioritizing those tasks' completion.
This position works on tasks such as RFIs, submittal processing, shop drawing review, RFQs, permit expediting, documentation management, close-outs, etc.
Why Join Us?
At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.
Company Benefits:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional development and growth
Responsibilities
Responsible for RFI and submittal process.
Be knowledgeable of the permit process and occupancy requirements.
Oversee the set-up of job files, logs, and other documentation.
Assist the Project Manager in the preparation of purchase orders, subcontracts and change orders.
Review shop drawings, samples, and catalog data in accordance with plans and specifications, scope, installation procedures, site considerations, and in regard to coordination with other trades.
Prepare, expedite, and monitor logs for tracking shop drawings, contract documents, submittals, and requests for information, change orders and other as determined necessary for a successful project.
Check Subcontractors' applications for payment in coordination with project staff.
Expedite and document Owner and Architect decisions and approvals.
Maintain and review status of all project-related correspondence (i.e. field reports and RFI responses).
Assist in the management of the punch list process.
Obtain all closeout materials from subcontractors and supplies including guarantees and warranties, as-builts, final pay applications, lien releases, Operations and Maintenance Manuals and coordinate Owner Training and Equipment.
Assist with preparing the job start-up and closeout checklists.
In coordination with the Project Manager, generate all project meeting minutes.
Possess working knowledge of all project plans, specifications, contract with Owner, subcontractors, purchase orders, daily correspondence, shop drawings, submittals and all other project related documents and maintain a complete and accurate set of as-builts.
Actively participate in post-bid, buyout, O/A/C, coordination, subcontractor, staff, schedule and scheduling meetings.
Qualifications
Education:
Four (4) year degree in an accredited construction related curriculum (BSCE, BSCM, BSAE, etc.) preferred. Equivalent work experience will be considered in lieu of a degree.
Experience:
At least one (1) year of professional experience through a formal cooperative education program or internship preferred.
Key Attributes:
Demonstrated interpersonal skills.
Accountability.
Attention to detail.
Ability to prioritize work.
Effective communication skills.
Bilingual English/Spanish desired.
Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.
**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.
Senior Backend Engineer (FastAPI)
Product engineer job in Miami, FL
$150,000 - $250,000 + 401(k) + Health Benefits + PTO + Equity + Relocation + Career Growth
Miami, Florida - Onsite
Position available for an experienced backend engineer ready to accelerate their technical career by building next-generation AI systems in a high-growth startup environment!
Opportunity to design and launch 0-1 systems, expand your expertise across Python, FastAPI, cloud infrastructure, and scalable architectures, and grow your career in a company founded around leading edge AI innovation.
Supported by top-tier investors and led by renowned tech experts, this startup is on track to become Miami's premier AI company. You'll work with modern technologies while collaborating with a team of exceptional engineers shaping the future of AI.
As part of this elite engineering team, you'll help develop an AI-powered SaaS platform that brings conversational AI into real-world applications. The stack includes: React, TypeScript, Tailwind, Python, FastAPI, PostgreSQL, AWS, DevOps, and more.
Join a close-knit, high-performing team at the cutting edge of voice-enabled AI.
What we're looking for:
* Proven Python development experience, ideally with FastAPI
* Hands-on experience with SQL, PostgreSQL preferred
* Excited to learn and take ownership of complex systems
* Thrives in fast-moving, startup environments
* Genuine passion for AI and emerging technologies
* Comfortable building 0-1 systems and taking full ownership
What you'll do:
* Lead the development of an AI-driven SaaS platform for voice AI agents
* Backend: Python (FastAPI)
* Database: PostgreSQL, Edge Functions
* Cloud & DevOps: AWS, CI/CD pipelines
* Collaborate closely with a small, high-calibre engineering team
* Fully onsite in Miami, working alongside world-class talent
Lead Salesforce Engineer
Product engineer job in Miami, FL
About the Company - We are seeking a Lead Salesforce Engineer to design, develop, and manage Salesforce application enhancements, providing technical guidance to the team while aligning with business goals.
About the Role - The ideal candidate will have: 9+ years of Salesforce customization experience, with at least 3 years in a leadership role. Strong expertise in APEX, Visualforce, LWC, CPQ, and integrating Salesforce with external applications (e.g., NetSuite). Proficiency in SOAP/REST API, SOQL/SOSL, and Salesforce Clouds (Sales, Service, CPQ, Experience). Experience in managing large data volumes and implementing performance optimizations to support business scalability. Expertise in conducting code reviews, ensuring best practices, and resolving production issues. Strong knowledge of SDLC, Agile, and SCRUM methodologies. Excellent communication and leadership skills to guide and mentor team members and ensure business needs are met.
We are seeking a Lead Salesforce Engineer to design, develop, and manage Salesforce application enhancements, providing technical guidance to the team while aligning with business goals. The ideal candidate will have:
9+ years of Salesforce customization experience, with at least 3 years in a leadership role.
Strong expertise in APEX, Visualforce, LWC, CPQ, and integrating Salesforce with external applications (e.g., NetSuite).
Proficiency in SOAP/REST API, SOQL/SOSL, and Salesforce Clouds (Sales, Service, CPQ, Experience).
Experience in managing large data volumes and implementing performance optimizations to support business scalability.
Expertise in conducting code reviews, ensuring best practices, and resolving production issues.
Strong knowledge of SDLC, Agile, and SCRUM methodologies.
Excellent communication and leadership skills to guide and mentor team members and ensure business needs are met.
Preferred Certifications:
Salesforce Platform Developer I/II, CPQ, and JavaScript Developer I.
Additional certifications in Salesforce Sales Cloud, Service Cloud, or Experience Cloud are a plus.
Project Engineer
Product engineer job in Jacksonville, FL
Who is IC?
Independence Construction is one of the largest CM businesses headquartered in Northeast Ohio. We are looking to hire a Project Engineer to join our growing office in Jacksonville, FL. As part of the DiGeronimo Companies, we offer our clients self-perform services through our affiliated companies, as well as bring an owner's approach to projects through the company's work as a developer. We bring our experience and reputation for honesty, integrity, and outstanding performance to the world of design and management in order to ensure the best results for our partners, subcontractors, and community.
What do we believe in?
PEOPLE:
Provide a safe, family-oriented environment. Commitment to integrity. Protect our most valuable assets.
PERFORMANCE:
Always deliver the highest quality. Find solutions. Provide value to our partners.
COMMUNITY:
Positively impact the communities we serve. Give back. Leave the world a better place than we found it.
As a Project Engineer, your key responsibilities are to assist the project manager and/or superintendent in one or more aspects of a construction project.
Coordination with Subs, vendors, suppliers, and Independence Construction project team.
Administer and monitor compliance with construction contracts with Owners, subcontractors and vendors.
Coordinate and expedite materials and services for the job site, in conjunction with superintendent.
Schedule and manage meetings throughout each phase of construction and preconstruction.
Assist the PM with the management of Project Budget, Budget Revisions, Cost Projections, and Cash Flow Projections. Assist with the generation of reports.
Review and coordinate structural, architectural and MEP drawings throughout the project.
Assist PM in the oversight and management of change management processes.
Collect and analyze the trade contractor proposal for scope changes.
Review and negotiate the cost for the change in scope to ensure the pricing is accurate and fair for the change in work.
Log the change management to the correct cost codes.
Issue the subcontract change order upon approval of the change by Owner and PM.
Responsible for the entire RFI process (initiate, review the response, maintain a log and distribute to team as appropriate.
Responsible for the entire submittal process (initiate, review the submittal, maintain a log and distribute to team as appropriate upon approvals.
Responsible to keep accurate and current at all times the drawing log, submittal log, and RFI log.
Coordinate all project meetings with PM and Superintendent prior to the start of project.
Attend Owner / Architect / CM (Contractor) meetings.
Collect, review and process subcontractor payment applications as assigned by the PM. Assist in compiling owner payment applications.
Assist the Superintendent and PM as requested in creating and updating the Master Schedule.
Quality Control and Quality Assurance - Work with the team (PM, PX, Supt.) for the development of the project QA/QC program.
Assist PM and Superintendent with Close-out process.
Assist with the preliminary punch list process.
Coordinate owner-requested warranty requirements during the warranty period.
Do you have what it takes?
Bachelor's degree in construction management or engineering or equivalent combination of education and experience.
2-5 years of previous related experience is required
Strong written and oral communication skills.
Knowledge of budgeting and expense control.
Able to write reports, and business correspondence.
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
Able to perform duties independently.
Computer skills: Microsoft Office applications.
Strong attention to detail.
Project Engineer
Product engineer job in Jacksonville, FL
Full Time • Exempt • Based in Jacksonville, FL
$60k to $70k
Join a team built on residential craftsmanship standards combined with commercial building expertise. You'll support mid-size commercial and multifamily projects from precon through closeout - collaborating closely with architects, clients, subcontractors, and internal teams. Your contribution ensures projects are delivered with integrity, attention to detail, and safety at the forefront.
This role is perfect for someone who loves the hands‑on side of construction but aspires to build toward project leadership. You'll work shoulder‑to‑shoulder with field and office staff, bridging the gap between plan sets and finished product.
What You'll Do
Manage RFIs, submittals, schedule updates, and project documentation.
Ensure timely delivery of materials and monitor vendor coordination.
Collaborate daily with subcontractors, architects, and trades to meet quality standards.
Support preparation of change orders, subcontracts, and monthly pay applications.
Assist superintendent teams with site coordination and weekly planning.
Engage with preconstruction and estimating when workload allows.
Help lead project closeout: as‑builts, manuals, warranties, and final punch‑list completion.
Promote safety, quality, and compliance across all phases.
Proactively identify project challenges and help the team resolve them efficiently.
What You Bring
Degree in construction management, engineering, or relevant field - or equivalent experience.
0-1 year of industry experience (internships count).
Exceptional communicator, organized, and comfortable managing multiple priorities.
Proficient with Microsoft Office; familiarity with Procore, Bluebeam or On‑Screen Takeoff is preferred.
A collaborative mindset, strong work ethic, and eagerness to learn.
What You'll Gain
Real hands-on experience learning from experienced builders who bring residential quality into commercial projects.
Opportunity to grow into a Project Manager role by tackling meaningful responsibilities from day one.
Connection to a team that values craftsmanship, honesty, teamwork, and long‑term community impact.
Medical/Dental/Vision benefits (effective soon after start)
PTO + paid holidays
401(k) with employer match (up to 4%)
Profit - sharing potential
At Framework, we keep it simple: we connect great people with great builders. We're not just filling seats - we're helping construction professionals find real opportunities with companies that value what they bring to the table. Our candidates trust us because we're honest, we follow through, and we never push roles that aren't the right fit. We take the time to understand where you're coming from and where you want to go. On the flip side, our clients count on us to bring high-quality people who are the real deal - both in skill and character. They'll tell you we just get it. We're proud to be the kind of recruiters who do what's right, not what's easy, and we make sure it's a win for everyone involved.
Technology Services Engineer - MSP 4799
Product engineer job in Gainesville, FL
Job Title: Technology Services Engineer - MSP
Direct Hire
Immediate need for a Technology Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most - exceptional patient care!
Join a fast-growing healthcare technology services provider that delivers secure, reliable IT solutions enabling providers to focus on patient care. We're seeking a Technology Services Engineer who combines deep technical expertise with strong client management skills to ensure the success of our healthcare partners.
This is a hybrid role that blends technical leadership, project execution, and client relationship ownership. You'll serve as the primary technical liaison for key accounts-solving complex infrastructure issues, driving service adoption, and ensuring alignment between IT strategy and business outcomes.
What You'll Do:
Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects.
Build trusted client relationships through clear communication and solution-oriented engagement.
Lead deployments and implementations across servers, networks, cloud services (M365/Azure), and cybersecurity platforms.
Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction.
Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution.
Provide Tier 3 technical support-troubleshooting and resolving complex infrastructure or system issues escalated from other teams.
Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure.
Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security.
Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise).
Mentor junior engineers and share best practices to improve team knowledge and performance.
What You'll Bring:
Proven experience managing client relationships in a technical or managed services setting.
Strong Tier 3 technical proficiency across infrastructure, networking, Microsoft 365/Azure, and cybersecurity.
Demonstrated success in technical project leadership and client-facing solution delivery.
Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business terms.
Strong time management and multitasking skills to balance multiple clients, tickets, and projects.
Bachelor's degree in Information Technology, Computer Science, or a related technical discipline.
Why You'll Love Working Here:
Partner directly with healthcare organizations whose technology impacts real patient outcomes.
Work alongside skilled engineers and service leaders who value collaboration and innovation.
Engage in technically challenging, meaningful work where your expertise drives results.
Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays