Product Manager - Conversational AI & Customer Experience
Product manager job in Rosemead, CA
Trident Consulting is seeking a "Product Manager - Conversational AI & Customer Experience" for one of our client in "Rosemead, CA”. A global leader in business and technology services.
Title: Product Manager - Conversational AI & Customer Experience
Location: Rosemead, CA (Hybrid - Tue/Wed Onsite)
Pay Rate: $60/hr - $70/hr on W2
Experience: 7-10 years
Hours: 40 hrs/week (Total 2,088 hrs)
Key Responsibilities
Lead the shift from call deflection to zero-touch problem resolution.
Own voice and chat conversational experiences end-to-end.
Design complex conversational logic flows that handle ambiguity and multi-step reasoning.
Create and refine system prompts/personas for empathy, clarity, and brand tone.
Define agentic design elements: API triggers, business rules, and automated actions.
Conduct transcript forensics to identify hallucinations, misunderstandings, or friction points.
Drive requirement updates, A/B tests, and ongoing conversational optimizations.
Collaborate with vendors and internal teams to evolve IVA + Chat platform capabilities.
Required Qualifications
5+ years in product management, conversational design, or digital customer experience.
Experience with NLU tools: Amelia, SoundHound, Google CCA/Dialogflow, Amazon Lex, etc.
Strong copywriting and linguistic skills to craft natural, human-like dialog.
Strong analytical skills to interpret high-volume call data and pinpoint failure drivers.
Proficiency with Visio, LucidChart, Miro, Voiceflow or similar flow-design tools.
Preferred Qualifications
Experience in regulated industries.
Education/experience in Linguistics, UX Writing, or Psychology.
Hands-on experience implementing GenAI/LLM features in enterprise environments.
Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident shines in fulfilling niche/hard-to-fill technical positions, and our commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
Product Manager II - Only W2
Product manager job in Burbank, CA
Product Manager II
Burbank, CA - Hybrid Onsite
Job Responsibilities / Typical Day in the Role
• Gather, define, and clearly document data use cases through partnership with stakeholders, including Data Platform Engineering, Data Science (ML/AI), Advertising, Marketing, Analytics, Experimentation, Research, Fraud & Abuse
• Partner with engineering teams to review engineering solution architecture documentation; adeptly translate legal requirements language to help catch lost-in-translation and other implementation planning errors
• Operate well in the face of ambiguity and imperfect knowledge, drill into business data and research results to identify clear direction and focus
• Cultivate and maintain strong relationships with key stakeholders across the business to enable customer focused features with a “privacy by design” approach
• Promote a culture of privacy awareness and compliance throughout the organization
• Build healthy, trusting relationships and contribute to a culture of respect by giving feedback respectfully, exchanging ideas openly, and receiving feedback humbly
Must Have Skills / Requirements
1) 3+ years of Data Governance or backend/platform Product Management experience within a technology or digital organization
2) 2+ years of experience working with global privacy regulations and technologies preferred OR 2+ years of experience with technical frameworks in the MarTech and/or AdTech domain preferred
3) Proficiency with analyzing technical architecture diagrams and creating data flows
a. 2+ years of experience.
Technology Requirements:
1) Proficiency with analyzing technical architecture diagrams and creating data flows
Nice to Have Skills / Preferred Requirements
1) Experience with technical frameworks in the MarTech and/or AdTech domain preferred
2) Experience working with global privacy regulations and technologies preferred
3) Demonstrated ability to clearly define how data is being used in a way it can be analyzed and understood by both Legal and Engineering teams (understanding how to frame documentation for differing teams and needs).
Soft Skills:
1) Experience partnering with technical teams on highly complex projects
2) Commitment to fostering an inclusive team culture built on empathy
3) Excellent written and verbal communication skills, with a focus on documentation that communicates complex subject matter simply and clearly
4) Excellent problem solving, critical thinking, and analytical skills
5) Detail-oriented; self-starter, accountable, and empowered
6) Curiosity and a willingness to learn
AI Product Manager
Product manager job in Rosemead, CA
Duration: 12 months
Hybrid - onsite days Tuesday/Wednesday
Education Requirement
Bachelor's Degree
Day-to-Day Responsibilities/Workload
This role owning the intelligence and personality of the channels the handle millions of customer interactions annually. The Product Manager, Conversational AI & Customer Experience doesn't just build simple chatbots, they build Agentic-AI systems capable of reasoning, diagnosing complex utility scenarios, and executing transactions (like analyzing a bill, or explaining usage) - all without human intervention.
This is a strategic Product & Design role, not a machine learning engineer.
You will not build models, you will instead be the architect who defines what the AI says, how it reasons, and when it acts.
Key Responsibilities:
Move from “Deflection” to “Zero-Touch Resolution”:
• Move the metric mindset beyond simple “call deflection”.
• Design flows that achieve First Contact Resolution (FCR) within the automated channel.
• Ensure IVA & Chat solves the customer's problem completely, rather than just blocking them from an agent.
• Own the end-to-end conversational experience across voice + chat channels.
Required Skills/Attributes
Conversational Architecture & Logic:
• Blueprint the Logic: Design complex, non-linear conversation flows that handle ambiguity (e.g. “my bill is high” could be a rate change, a leak, or a hot summer)
• Prompt Strategy: Own the “system persona”. Write and refine prompts that are empathetic, concise, and brand aligned.
• Agentic Design: Define the API triggers and business logic that allow the AI to take action (process extension, resetting pw)
Forensic Optimization & Analytics:
• Transcript Forensics: Regularly review actual conversational logs to identify where the AI “hallucinated”, misunderstood, or frustrated the user.
• Feedback Loops: Translate failures into specific requirement updates for the engineering/vendor teams.
• A/B Testing: Run experiments on prompt phrasing to increase intent recognition and completion rates.
Ecosystem & Vendor Orchestration:
• Primary owner for the IVA + Chat platforms
• Translate complex utility business rules into simple conversational logic the AI can follow.
• Primary owner for the IVA + Chat platforms
Qualifications:
The Must Haves:
• 5+ years in product management, conversational design and/or digital CX.
• Hands on experience with NLU platforms (Amelia, SoundHound, Google CCA / Dialogflow, Lex, etc.)
• The “Linguistic” skillset: Strong copywriting skills. You can write dialogue that sounds human, not robotic.
• Analytic Rigor: Ability to look at a dataset of 10,000 calls and identify the top 3 reasons the IVA failed.
• Flow Design: Proficiency with tools like Visio, LucidChart, Miro, or Voiceflow to visualize complex logic trees.
Desired Skills/Attributes
The “Nice to Haves” (Preferred):
• Experience in regulated industries
• Background in linguistics, UX writing, or Psychology
• Experience implementing Generative AI/ LLM features within a controlled enterprise environment
Product Manager
Product manager job in Rancho Santa Margarita, CA
Salesforce Technical Product Manager
Compensation: Starts at $75/hour (W2 only, no C2C). Rate may vary based on experience and skillset.
What You'll Do
Own the Salesforce product vision, roadmap, and backlog
Translate business requirements into clear user stories and platform enhancements
Lead Agile ceremonies and partner closely with development teams
Support UAT and ensure high-quality feature delivery
Provide expertise across Sales, Service, Marketing, Data & Experience Clouds
Manage day-to-day platform support, issues, and third-party integrations
Maintain documentation, training materials, and platform governance
Education and Experience
Bachelor's degree in Business, Computer Science, Engineering, or related field
Minimum 5 years of experience as a Salesforce Product Owner or Technical Product Manager delivering solutions in an Agile environment
Minimum 5 years of hands-on experience using, configuring, or implementing Salesforce solutions
Demonstrated experience owning requirements, backlog creation, and Agile delivery
Proven experience performing Salesforce configuration and administration
Strong track record driving measurable results and managing competing priorities
Skills and Competencies
Proficiency in Salesforce Data Management (imports, exports, updates) using Data Loader, Data Import Wizard, or ETL tools
Strong working knowledge of Salesforce development tools and technologies, including:
Apex for custom logic
Lightning Flows
Visualforce, Lightning Web Components (LWC), and integration techniques (REST/SOAP APIs)
Deep understanding of Salesforce core objects, workflows, reports, and dashboards
Strong knowledge of Salesforce security and sharing models (OWD, role hierarchy, profiles, permission sets, sharing rules, public groups), including Salesforce Shield
Proficiency with Jira, Confluence, and Agile project management tools
Exceptional analytical, organizational, and problem-solving abilities
Outstanding communication, presentation, and stakeholder management skills
Ability to lead cross-functional initiatives and collaborate effectively with technical and non-technical teams
Certificates, Licenses & Registrations
Salesforce Administrator Certification required
What Will Make You Stand Out
(Preferred, not required)
Additional Salesforce certifications such as Platform App Builder, Advanced Administrator, Business Analyst, or Platform Developer I
Experience working in multi-cloud Salesforce environments (Sales, Service, Marketing, Data, Experience)
Hands-on experience with CRM Analytics or advanced reporting tools
Experience with large-scale Salesforce transformations, migrations, or integrations
Prior success supporting both centralized and distributed user groups
Please Apply Today if you are interested in making a meaningful impact on an exciting project!
Product Manager
Product manager job in Los Angeles, CA
Title: Product Manager - Human Capital & Time Management Applications
Employment Type: Direct Hire
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Industry: Healthcare / Medical Enterprise / Higher Education
Position Summary
The Product Manager for Human Capital and Time Management Applications serves as a strategic partner between IT and Human Resources, ensuring HR technologies fully support organizational goals. This role manages the full lifecycle of HR applications-potentially including Workday, Kronos, and HealthStream-and is responsible for leading system enhancements, supporting application functionality, and delivering high-value digital solutions. The Product Manager oversees application roadmaps, leads cross-functional project initiatives, and ensures HR systems operate efficiently and securely.
Key Responsibilities
Lead the development, configuration, and continuous improvement of HR applications, ensuring quality, stability, and alignment with business objectives.
Partner with HR and IT stakeholders to gather requirements, define product strategy, and implement solutions that enhance workforce management, scheduling, credential tracking, and timekeeping processes.
Support identity management initiatives across employees and non-employees, ensuring proper access controls and compliance.
Manage full project lifecycles, including planning, execution, communication, and delivery, using Agile and ITIL-based methodologies.
Oversee application support teams, including developers, analysts, and integration engineers; provide leadership, direction, and professional development.
Evaluate and recommend digital application and integration solutions that support long-term enterprise strategy.
Lead presentations, workshops, and communication efforts with leadership groups and end users.
Collaborate with procurement and cross-functional teams on system selection, RFPs, vendor evaluation, and contract support.
Monitor data integrity, service delivery performance, and system reliability; implement corrective actions and process improvements.
Maintain strong relationships with business partners to promote best practices and support data-driven decision making.
Participate in organizational initiatives, strategic planning, and enterprise-wide digital transformation efforts.
Minimum Qualifications
Bachelor's degree in Information Technology, Business, Project Management, or a related field.
Minimum 5 years of experience in a healthcare environment.
Minimum 5 years supporting and configuring HRIS systems, with strong knowledge of HR processes and data management.
Proven experience implementing or re-engineering:
Scheduling and timekeeping systems
Credential management processes
Identity management programs
At least 3 years of experience managing senior-level stakeholders and leading technology teams.
Hands-on experience with project management, including planning, execution, oversight, and software delivery methodologies.
Knowledge of ITIL framework and SDLC processes.
Strong business acumen, analytical skills, and ability to operate as a consultant/facilitator.
Experience presenting to large groups and guiding strategic discussions.
Familiarity with Agile Project Management practices.
Preferred Skills
Expertise with Workday, Kronos, and HealthStream.
Strong stakeholder communication and business relationship management skills.
Requirements gathering, data analysis, and service delivery management.
Ability to quickly learn new applications and adapt to evolving business needs.
Understanding of identity management and compliance requirements.
Additional Details
Occasional onsite visits may be required for orientation, hardware pickup, team events, or major go-live activities (2-4 days per year).
Business casual environment, with 2-3 rounds of interviews (video/Teams).
VP, Product Design
Product manager job in Los Angeles, CA
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
Our client, an investment firm, is seeking a VP of Product Design to join their team in Los Angeles, CA!
Responsibilities:
Build and lead the Product Design function covering UX, UI, research, and design systems.
Partner with Product Engineering, Product Management, and business stakeholders to define the end-to-end experience across firm's digital ecosystem.
Introduce and institutionalize the design thinking framework as the foundation for product discovery and delivery.
Establish firm's design system and visual identity, ensuring coherence across products, especially investment lifecycle tools.
Serve as a thought partner to senior leadership-helping connect user experience, business strategy, and data intelligence.
Champion deep user research and contextual inquiry to uncover investor, client, and operational needs.
Translate insights into clear user journeys, problem statements, and measurable experience goals.
Facilitate creative exploration sessions that bring together product, data, and engineering to co-create solutions.
Oversee rapid prototyping to visualize and test concepts before build-balancing fidelity with speed.
Implement structured usability testing and continuous feedback loops to refine the experience post-launch.
Build rituals and toolkits that embed these phases into product development cadences (e.g., design sprints, hypothesis-driven roadmaps, and UX metrics).
Operationalize design delivery through scalable processes-user research, prototyping, and design reviews.
Partner with engineers to ensure design fidelity and high-quality implementation.
Oversee design system implementation using tools like Figma, Storybook, and Tailwind, aligned with firm's engineering standards.
Qualifications:
Bachelor's degree in Design, Human-Computer Interaction, Product Design, Computer Science, or a related field required. Master's degree is a plus.
Equivalent experience in design leadership within enterprise or financial technology environments will be considered.
10+ years of experience in product design, UX, or human-centered design, including senior leadership.
Demonstrated success building and scaling design practices in an enterprise or financial technology context.
Expertise in applying design thinking methodologies to complex, data-rich workflows.
Deep understanding of enterprise UX, data visualization, and design systems.
Proven collaboration with engineering and product management in agile environments.
Exceptional communication and storytelling ability.
Salary: $200,000 - $225,000
Product Manager - Video Playback
Product manager job in Los Angeles, CA
(Remote for candidates local either in NYC, Los Angeles or Tempe Arizona)
Seeking a Technical Product Manager to own the roadmap and delivery of video playback features across a high-scale streaming platform. This role partners closely with engineering and QA to drive player enhancements, improve QoE, and ensure smooth, reliable user experiences during major live events.
Must-Haves
3-5 years in technical Product Management (media/streaming preferred).
Video playback product experience (frameworks, QoE, streaming workflows).
Strong technical skills: requirements, user stories, UAT, partnering with engineers.
Proven Agile delivery experience across complex technical products.
Excellent communication and ability to operate in fast-paced environments.
Flexibility to support distributed teams and key live events.
Responsibilities
Own roadmap, sprint goals, and feature delivery for video playback products.
Write user stories/requirements and manage UAT with engineering & QA.
Coordinate releases, manage dependencies, and support live event playback.
Translate technical challenges into clear product direction and communicate progress to stakeholders.
Drive continuous quality improvements and stay current with emerging playback technologies.
Nice-to-Haves
Knowledge of streaming tech (HLS, ExoPlayer, AVPlayer, Roku).
Familiarity with QoE metrics, ABR, or tools like Mux/Conviva.
Experience with APIs, debugging tools, or CI/CD workflows.
Interested candidates may submit their resumes online or call at ************ for further information regarding the position.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
Product Manager, Data Anlaytics
Product manager job in Beverly Hills, CA
Title: Product Manager (Data Analytics)
Contract Duration: 6 months to start, with strong potential for extension
Benefits: Eligible for medical, dental, vision, and 401(k)
About the Company
Join a high-growth luxury retail brand known for blending fashion-forward design with functionality. This is an exciting opportunity to work in a dynamic environment where innovation and customer experience are at the forefront.
Role Overview
We're seeking an experienced Product Manager with a strong background in B2C eCommerce and data analytics. This role will focus on site analytics and customer journey optimization, working closely with engineering and business teams to deliver data-driven solutions that enhance the digital experience/customer journey.
Key Responsibilities
Own product strategy for eCommerce initiatives with a focus on analytics and optimization.
Analyze site performance and customer behavior to identify opportunities for improvement.
Collaborate with engineering and business stakeholders to define requirements and deliver solutions.
Utilize visualization tools to present insights and drive decision-making.
Manage priorities and ensure alignment with overall business goals.
Required Experience
Proven experience as a Product Manager in a B2C environment.
Strong data analytics expertise.
Prior eCommerce (retail) experience.
Proficiency with visualization tools such as Google Analytics, Heap, or Adobe Analytics.
Preferred Experience
Experience in high-growth retail or luxury brands.
Familiarity with advanced analytics and optimization strategies.
Why Join?
This is a fantastic opportunity to work with a booming luxury retail brand and make a measurable impact on their digital strategy. If you thrive in fast-paced environments and love turning data into actionable insights, we'd love to hear from you.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Digital Product Manager
Product manager job in Torrance, CA
Robert Half's client is looking for an experienced Digital Product Manager to lead the strategy and execution of enterprise-level web applications in a highly structured corporate environment.
The right candidate will have deep experience managing the full product lifecycle for web-based or mobile platforms, ideally in a .NET or Salesforce environment. Previous experience working with payment systems and within Fortune 500 companies is mandatory.
Responsibilities:
Own and drive delivery across Product and Operations teams for web-based or mobile applications
Translate business requirements into clear, actionable user stories and technical specifications
Manage the product development lifecycle from concept through launch, including post-launch analysis and iteration
Lead projects from scratch, creating scalable, enterprise-grade digital experiences
Integrate Agent Console workflows and ensure alignment with support infrastructure
Work within a .NET or Salesforce ecosystem to guide development teams and inform technical decisions
Build features that incorporate complex payment processing systems, ensuring security and compliance
Collaborate with UX/UI, engineering, QA, and business stakeholders to align on priorities and deliverables
Measure product performance and iterate based on data-driven insights and KPIs
Required Skills & Experience:
5+ years of experience as a Digital/Product Manager with a focus on web applications or mobile applications
Deep understanding of building and scaling web or mobile platforms in a structured enterprise environment
Strong familiarity with .NET or Salesforce as core product environments
Hands-on experience with payment platforms, including transaction workflows and regulatory compliance (e.g., PCI)
Must have experience working in Fortune 500 organizations
Expertise in Agent Console or equivalent operational workflow platforms
Strong written and verbal communication skills; proven ability to manage cross-functional stakeholders
Experience creating technical documentation and managing backlogs in Agile/Scrum environments
Nice to Have:
Experience with user behavior analytics platforms like Google Analytics, Mixpanel, or Amplitude
Familiarity with enterprise CMS or e-commerce platforms
Knowledge of accessibility and web performance best practices
Location: Torrance, CA (Onsite 4 days a week). Candidates must be local to Los Angeles
Duration: 6 months, Contract to Hire
Product Marketing Specialist
Product manager job in Los Angeles, CA
Dice's customer, a technology solutions provider, is currently looking to hire a Product Marketing Specialist for a 6-month contract opportunity. This position offers a flexible hybrid work schedule and can be performed primarily remotely with occasional visits to the office in Los Angeles, CA on an as-needed basis for events and customer interfacing.
Title: Product Marketing Specialist
Location: Los Angeles, CA (Hybrid / Primarily Remote)
Overview:
The Product Marketing Specialist will be responsible for developing and executing strategies for product marketing, with a focus on transforming our data operations and operating model. This role blends a strong background in CMS, web design, blogging, and copywriting to lead the transformation of our data operations and operating model. This role is pivotal in shaping how we communicate to various niche audiences through compelling storytelling and strategic content delivery.
You'll be responsible for crafting and executing product marketing strategies that blend narrative development, digital content management, and precise product positioning. Your work will center around building a centralized content hub and content marketing campaigns.
Success in this role requires:
Empathy for the end user and a sharp editorial instinct.
Expertise in data governance or technology infrastructure, with the ability to translate complex concepts into accessible, engaging content.
Hands-on experience managing digital platforms including blogs, websites, and SharePoint.
Mastery of UX principles, content funnels, and CMS ecosystems, ensuring
seamless user journeys and optimized engagement.
Responsibilities:
Develop and execute comprehensive targeted marketing strategies for internal and niche audience groups, ensuring messaging is tailored, for data operations transformation.
Conduct market research and data analysis to inform marketing and product positioning; leverage insights from employee feedback, behavioral data, and anecdotal
insights from relationship building to refine strategies and maximize engagement.
Oversee product messaging, content creation, and marketing collateral; manage and maintain internal communication platforms, including blogs, websites, newsletters, and SharePoint, ensuring content is relevant, timely, and aligned with business objectives.
Translate complex technical concepts into clear, compelling narratives for diverse internal audiences.
Collaborate with cross-functional teams including product and engineering, and other marketing specialties to align product messaging with market needs.
Support product launches and go-to-market strategies with a focus on driving customer adoption and growth.
Leverage data analytics to track and measure the success of marketing campaigns and product performance.
Qualifications:
Proven ability to influence and transform human behavior through targeted messaging, storytelling, and strategic campaigns.
Experience driving change and adoption of new products, tools, processes, or cultural shifts through empathetic, audience-centered marketing.
Demonstrated success in using internal blogs, websites, and SharePoint as platforms to spark engagement, build community, and sustain momentum for change.
Experience with Data Governance frameworks, data management. Experience in IT infrastructure, data or finance is a plus.
Previous experience in SaaS-based solutions marketing or product management is a must.
Strong communication, project management, and stakeholder engagement skills.
Ability to manage complex product marketing initiatives, ensuring alignment with business goals and driving successful market positioning.
Preferred Qualifications:
A Bachelor's degree in Marketing, Communications, Psychology, Business, Computer Science, Information Technology, or a related field.
About the Company:
A technology solutions provider based in Chicago, IL, which is dedicated to empowering the fintech, healthcare and education industry with cutting-edge technology solutions to optimize costs and cloud infrastructure. As a leading provider of Automation Consultancy, Managed Cloud Services, and Integrations, we bring expertise and innovation to every project.
Salesforce Product Owner - UAT
Product manager job in Torrance, CA
Daily Tasks Performed:
We are the Digital Product Team for the distinguished Finance, and Insurance websites and mobile app, the customer service agent console and other digital tools.
Our mission is to provide exemplary customer experience to foster trust and loyalty.
We value each interaction as a brand building opportunity.
We apply a customer centric approach - Listen, Understand, Advocate, and Anticipate - in every channel to provide seamless and relevant service.
We are looking for an entrepreneurial Product Owner to join as a key member of our digital team.
You will own responsibilities across the entire software development life cycle for projects and production support.
For example, you will drive grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training, craft customer field stakeholder communications, perform demos, support launch and triage during warranty.
You are as comfortable leading and collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal.
You are open to ambiguity and quickly flex for changing conditions.
You use outstanding written and verbal multidisciplinary communication skills and have an eagerness to make steady progress to successfully engage business and IT partners from AHFC, enterprise or external vendors.
As a Product Owner for a financial services provider, you are detail oriented and own a high level of accountability.
You maintain high standards for both project launches and operational excellence through quality, cost and delivery.
You are a fast learner who will become a subject matter expert on customer personas, the platform, payment flows, business rules, account conditions, etc.
You will measure and analyze metrics for business cases and platform reporting.
As such, daily tasks include:
leading the Product team and be a subject matter expert for the Salesforce and mobile app environments
write clear user stories and acceptance criteria
work with Business and IT teams to document process flows, status reports
write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
working with CX, business, development and testing resources to imagine, write, deliver and test user stories
leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
lead agile spring planning, demo, retrospective and backlog management What will this person be working on: We are improving our products through large projects, enhancements and production support.
Our products include:
FINANCE WEBSITES Support Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online
FINANCE MOBILE APP New channel to launch soon. To launch a mobile app channel for customers to make payments easily.
INSURANCE WEBSITES Support Insurance Solutions business in the digital web channel.
AGENT SERVICE CONSOLE + AGENT KNOWLEDGE Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
CUSTOMER COMMUNICATIONS + MARKETING CLOUD PLATFORM Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates
Position Success Criteria (Desired) - 'WANTS'
CUSTOMER FACING PRODUCT EXPERIENCE .
PAYMENTS EXCELLENCE.
ROADMAP + DECISION MAKING.
PEOPLE SKILLS PLATFORM STRATEGY.
BA BS degree
3-5 years of product management , product development or product operations experience with customer facing top brand (Fortune 500) digital product
3-5 years of leadership experience, managing mixed teams: business IT, internal external, onshore nearshore offshore
1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI RFP selection of tools and vendors
1-2 years of direct leadership experience , managing associates (PREFERRED)
2 years of payments , financial services or captive finance industry experience
Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1
Mobile app ex perience (PREFERRED)
Associate Product Manager
Product manager job in La Mirada, CA
Power Up Your Career with Makita USA!!!
At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.
Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
Job Summary: The Associate Product Manager is responsible for assisting in product planning and execution throughout the product lifecycle of Makita's range of tools. This includes prioritizing between current products and new product development, continually gathering and defining “the voice of the customer” requirements as they relate to new product development, defining the product vision and strategy for a variety of end-user markets, and working cross-functionally with engineering, sales, operations, creative, purchasing, and customer service to ensure company goals are achieved. The Associate Product Manager's job also includes working on various projects to support the marketing team's core objectives. This position is based out of Makita's corporate office in La Mirada, California.
Salary: $60,000 - $90,000 Per Year
*Candidates must be in, or near La Mirada, CA*
The Associate Product Manager, Tools will be expected to:
Ideate, participate and help define the product strategy and roadmap
Both assist with and lead market research, competitive product testing, and pricing analysis initiatives
Conduct ongoing product category research and identify trends, opportunities, and positionings for both current products and future product offerings
Produce competitive product analysis materials
Write effective product copy and specifications to be used throughout marketing collateral
Demonstrate the ability to collaborate with and influence cross-functional teams
Lead and manage the internal packaging design workflow for assigned products
Assist in launching new products to our organization through multiple mediums
Work with creative and channel teams in developing promotional campaigns
Help to create sales tools and marketing collateral
Track, collect, and manage online reviews of products and communication to user follow-ups
Prioritize between projects of various topics and complete those projects on time
Think creatively to develop solutions
Effectively communicate with both internal and external colleagues and partners
Present confidently and passionately in a variety of meeting and presentation settings
Be an expert for Makita and the competition
Act as a leader within the company
Both co-manage and independently manage product lines
Use power tools
Experience and knowledge:
Product Management experience is preferred, but not required
Self-starter, with the ability to work well independently and with others in a team environment
Excellent communication skills in person, on the phone, in writing, and on video calls
A solid understanding of the e-comm, retail, and industrial buying environments
Bachelor's degree in marketing or business-related field or equivalent related work experience
Proficient in Microsoft Suite (Word, Excel, PowerPoint)
Bilingual a plus. (Spanish preferred)
Must be willing to travel up to 10% of the time
Experience within the power tool industry is preferred, but not required
Our Benefits Include:
🔹 Health & Wellness
Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
💰 Financial Security
Competitive pay & performance-based incentives
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
⏳Work-Life Balance
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
🚀Career Growth & Development
Training programs (if posting for sales add)
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment
Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence!
📢 Explore Opportunities & Apply Today!
Disclaimer:
This description is based on management's assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not intend to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time, or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.
Equal Opportunity Statement:
The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or family member of the individual. The Company is committed to complying with all applicable laws and providing equal employment opportunities.
Brand Marketing Manager
Product manager job in Los Angeles, CA
The Brand Marketing Manager is responsible for supporting the PR & Marketing team in the development and execution of brand marketing and digital strategies for GUESS and Marciano brands. The primary objective of the role will be to support in upper funnel/ brand awareness objectives that will, in turn, continue to drive sales across the business. Success in the role will come from developing a strong knowledge of the global market trends, an in-depth understanding of the consumer and media landscape, implementation of the business strategies and the brand vision/direction to create strategies, marketing tactics, and stories that can then be adapted for optimal relevance across North America and business channels.
ESSENTIAL FUNCTIONS:
Deliver a consistent marketing message that will strengthen the company's position across various platforms. Implement the social media strategy, coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's products and services.
Identify and interpret social media trends. Analyze existing and potential media activities and engage in market research to determine potential business opportunities. Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate. Manage a Blogger outreach program and build an active brand ambassador network to spread the word about the Company.
Plan, manage and implement all new social media activities. Duties include online advocacy, writing editorial, community-outreach efforts, and promotions. Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
Regularly feed back insights gained from social media monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion. Collaborate with other departments and develop unique marketing strategies and partnerships for the brands online social media outlets. Schedule and organize multiple calendars from various departments which generate content on a daily basis.
Collaborate in the planning and development of Guess' social media platforms. Coordinate with U.S. and Global retail and marketing teams and ensure a timely distribution of weekly and monthly updates. Manage all U.S. and Global social media sites for the brand.
Drive traffic to stores and E-Commerce through concepts such as engagement, collections presentation, store locator and event information. Identify Search Engine Marketing (SEM) business opportunities based on competitive research, industry data/trends and key performance metrics of current marketing campaigns. Build search engine volume and efficiency forecasts, initiating tests (keyword bits, ad copy, landing pages) to improve key metrics (click, search, convert), making recommendations on keyword selection, and managing relationships with SEM partners.
EDUCATION: Bachelor's Degree
YEARS OF EXPERIENCE: 6-8 Years
Salary Minimum
$100,000.00
Salary Maximum
$115,000.00
Base salary will be determined on various factors, including but not limited to, market data, internal equity, relevant background, and experience for the specified role. GUESS? Corporate employees are eligible for benefits such as medical, dental, vision, life, 401k, tuition reimbursement, PTO, on-site gym, employee discounts and more!
Sr. Product Line Manager
Product manager job in Santa Monica, CA
We are seeking a highly motivated and experienced Sr. Product Line Manager to join ANTA at our Santa Monica, CA location. In this pivotal role, you will lead cross-functional teams-including Design, Development, Merchandising, and Marketing-throughout the entire product creation process, from initial concept to final product approval.
You will shape the strategic direction of our global basketball footwear & apparel category by identifying market opportunities, developing consumer-centric product strategies, and driving the creation of innovative products that elevate ANTA's global brand presence.
Key Responsibilities:
Lead the end-to-end product creation process, ensuring all milestones are met on time and on budget.
Collaborate closely with Design, Development, and Merchandising teams to deliver innovative and consumer-driven product assortments.
Develop seasonal and long-term product strategies aligned with brand and business objectives.
Translate consumer insights and market trends into actionable product briefs.
Monitor competitive landscape, pricing, and product performance to inform decision-making.
Drive clear communication and accountability across cross-functional teams.
Lead key product reviews, ensuring alignment on product direction, pricing, and go-to-market strategy.
Foster a collaborative, high-performance culture within the product creation process.
Qualifications:
7-10 years of related experience in product line management, product merchandising, or product development, ideally in basketball or performance footwear.
Bachelor's degree in Business, Product Management, or a related field
Deep understanding of the global basketball footwear market and consumer landscape.
Proven ability to translate consumer insights into actionable product briefs and business strategies.
Strong track record of influencing cross-region and cross-functional stakeholders and driving alignment in a matrixed organization.
Strategic thinker with excellent analytical and problem-solving skills.
Highly organized, detail-oriented, and adaptable in a fast-paced, dynamic environment.
Strong communication, presentation, and interpersonal skills.
Passionate about sports, innovation, and delivering meaningful consumer experiences.
Benefits:
ANTA offers generous benefits for employees, including year-end bonuses, relocation assistance, healthcare insurance, retirement plans, professional development opportunities, and more.
About ANTA:
ANTA brand was established in 1991. ANTA Sports Products Limited, a leading sportswear company in China, was listed on the Main Board of HKEX in 2007 (Stock code: 2020.HK). The company has a comprehensive brand portfolio including ANTA, FILA, DESCENTE, and KOLON SPORT. In 2019, ANTA Sports set up an investor consortium to successfully acquire Amer Sports, a global sportswear group that owns internationally recognized brands such as Salomon, Arc'teryx, Wilson, Peak Performance, and Atomic. By doing so, ANTA Sports aims to tap into the potential of both the mass and high-end sportswear markets.
In 2023, ANTA Group achieved a revenue of over 62 billion yuan, representing a year-on-year increase of 16.2%. The gross profit margin improved to 62.6%, and the operating profit margin reached 24.6%. Not only has ANTA Group maintained its position as the top sports goods company in China for 12 consecutive years, but it has also held the top position in the entire Chinese market for two consecutive years.
For more information, please visit our Investor Relations website: ******************
Associate Product Manager
Product manager job in Los Angeles, CA
We are seeking an experienced Associate Product Developer to join our growing apparel team. The ideal candidate will be highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. This role requires exceptional communication skills and the ability to collaborate cross-functionally with Design, Production, Merchandising, and Technical Design teams to bring high-quality product to market.
Responsibilities:
• Manage the full product development lifecycle from concept through production, ensuring key milestones and deadlines are met
• Track and manage BOM accuracy, sample tracking, and approvals to ensure on-time delivery
• Oversee vendor performance and hold partners accountable to KPIs for quality, lead time, and on-time development
• Lead vendor communications, addressing delays or cost challenges and implementing solutions proactively
• Maintain up-to-date information in PLM, ERP, BOMs, and WIPs for transparency across teams
• Partner cross-functionally with Design, Technical Design, and Production to ensure development alignment
• Attend daily fittings, capture notes, and follow up to ensure feedback is executed promptly
• Manage sample logistics and ensure all approvals and handoffs are completed on time
• Handle high SKU volume with accuracy and efficiency
Qualifications:
• 5+ years of experience in apparel Product Development or Production
• Strong understanding of PLM, ERP systems, and BOM management
• Advanced proficiency in Microsoft Excel (pivot tables, costing, tracking)
• Excellent communication and cross-functional collaboration skills
• Highly organized, deadline-oriented, and able to manage multiple priorities
• Strong analytical and problem-solving skills
Schedule: Full-time, On-site (5 days/week) in Vernon, CA
If you're a proactive, detail-driven product development professional who thrives in a collaborative, fast-moving environment, we'd love to hear from you.
Product Development Project Manager
Product manager job in Los Angeles, CA
About the Role:
We're looking for a strategic, detail-oriented Product Development Project Manager to lead the end-to-end development of new hair extension products and tools. This is a cross-functional role that collaborates closely with Operations, Sourcing, Sales, Marketing, and Education teams. If you're passionate about bringing beauty innovations to market and thrive on timelines, vendors, and technical specs, we want to hear from you.
Key Responsibilities:
Drive product development projects from concept to launch, including timelines, budgets, and deliverables.
Own the project pipeline and track development milestones for new SKUs, tools, packaging, and limited edition launches.
Collaborate with sourcing and operation team members to align on suppliers, lead times, pricing, and quality standards.
Work directly with vendors for sampling, feedback, and iterations to define and meet standards.
Conduct product testing and evaluation for performance, durability, and market readiness-especially for human hair extensions.
Coordinate with field sales, education, marketing, and retail to ensure on-time go-to-market readiness.
Serve as the main liaison between creative and technical teams to ensure brand alignment and feasibility.
Maintain organized documentation for product specs, samples, QA notes, regulatory requirements, and testing protocols.
Monitor competitor products and trends to help define and refine product roadmaps.
Qualifications:
3-5 years of experience in project or product management, preferably in beauty, hair, or CPG.
Strong knowledge of product development lifecycles and vendor management.
Excellent organizational and timeline management skills.
Experience with tools like Monday.com, Asana, Airtable, or similar.
A love for beauty, style, and product excellence-hair extension knowledge is a big plus.
Strong communication skills and the ability to manage up, across, and externally.
Nice-to-Haves:
PMP certification or formal training in project management.
Experience in packaging development and regulatory compliance (especially Prop 65, FDA, etc.).
Global supplier or sourcing experience.
Perks & Benefits:
Competitive salary & performance bonus
Medical, dental, vision, and 401(k)
Employee discount
Generous PTO and parental leave policies
Hybrid work flexibility
Revenue Cycle Manager
Product manager job in Santa Clarita, CA
Join a mission-driven, community-focused health care provider that offers a warm, collaborative culture where employees feel supported, appreciated, and empowered to grow.
Work in a supportive, mission-centered environment with leadership that truly invests in its team.
Report to a seasoned Director of Revenue Cycle who grew through the organization and is eager to mentor the next leader.
Lead a small, collaborative billing team and make an immediate impact on performance and systems.
Oversee hands-on billing operations including claims submission, denial management, appeals, and payment posting.
Monitor team productivity and provide coaching to improve accuracy and efficiency.
Reduce AR backlog, strengthen denial follow-up, and improve KPIs such as AR days, denial rates, and first-pass acceptance.
Identify claim issues before submission to minimize rework and refunds.
Partner with providers on documentation and coding when needed.
Desired Qualities, Skills and Experience:
2+ years of supervisory experience in full cycle healthcare revenue cycle operations.
Has the experience monitoring a team to ensure that they're keeping up with the productivity for the day, and can help manage deadlines, is good at prioritizing their tasks, and who can also help improve KPIs such as AR days, denial rates, and first pass acceptance.
High-level, well rounded RCM knowledge and understanding of billing, coding ethics, eligibility, denial management and workflows, making appeals and follow ups, and payer requirements.
Someone who can understand why claims are denied.
Preferably someone familiar with PPS wraparound payments, add-on codes, and modifier knowledge.
A CPC or equivalent coding certification is preferred but not limited to AAPC; RAHIMA or other accredited credentials are acceptable. Understands coding for multiple specialties.
Someone who isn't afraid to query providers, possibly meet with them if need be regarding their documentation.
Experience with Epic and eClinicalWorks.
Perks and Benefits:
Relocation assistance
Discretionary annual bonus based on organization's financial success
Medical, dental, vision
FSA, PTO, retirement plan
Supportive culture with regular employee appreciation
Product Developer
Product manager job in Los Angeles, CA
ERL, based in Venice Beach, is seeking a Product Developer to join our team. In this role, you will oversee the end-to-end development process and sample execution for all domestic and imported apparel and accessories categories.
As the Product Developer, you will manage all phases of the development cycle - from initial concept through production hand-off. Collaborating closely with the design team, you will ensure each product aligns with design intent, meets quality standards, stays within cost targets, and adheres to delivery timelines.
The ideal candidate has in-depth experience with complex garment manufacturing and a thorough understanding of its processes, along with a strong network of trusted vendors.
Must have Product Development experience, working in Los Angeles, California
Product Lifecycle Management: Lead the full product development process from initial concept through production hand-off, ensuring timely execution and alignment with design vision, brand standards, and business goals.
Design Collaboration: Work closely with the Design team to translate creative concepts into executable products. Ensure complete and accurate tech packs-including construction details, measurements, and BOMs-are delivered on schedule.
Vendor & Factory Liaison: Maintain direct communication with domestic and international factory partners throughout the development process.
Material & Trim Sourcing: Research and source materials, trims, and finishes from both local and global vendors, partnering with factories to align with product requirements, sustainability standards, and cost targets.
Sample Development Oversight: Manage all sample stages, including protos, fit, SMS, and PP samples. Review and approve samples for design accuracy, fit, construction, quality, and packaging. Provide clear and detailed feedback to suppliers and internal teams.
Fittings Management: Lead all fit sessions, including scheduling with models and cross-functional teams. Ensure fit intent and construction details are accurately captured and communicated.
Costing Expertise: Collaborate with sourcing and production teams to analyze and manage product costs. Understand how materials, trims, and construction techniques impact final cost and margin goals.
Production Readiness: Own seasonal handoffs to the Production team, ensuring all documentation is complete and accurate-including finalized tech packs, fit approvals, lab dips/strike-offs, trim details, and confirmed costs.
Timeline & Calendar Management: Drive development timelines across multiple product categories. Monitor key milestones to ensure on-time delivery, from prototype through final sample approval.
WIP: Maintain accurate and up-to-date records in the ERP system across all development stages.
Issue Resolution: Identify and proactively resolve development challenges, such as construction problems, fit issues, or cost constraints, ensuring solutions maintain product integrity and deadlines.
Documentation & Reporting: Maintain clear records of all product specs, tech packs, sample tracking, purchase orders, and communication logs to support a smooth transition into production and cross-functional transparency.
Budget Management: Monitor and manage the product development budget, including sample costs, material sourcing, and testing. Ensure all expenses stay within approved limits and are accurately tracked.
Purchase Order Support: Collaborate with cross-functional teams to initiate and track development-related purchase orders (POs). Ensure POs align with product timelines, sample needs, and vendor lead times.
QUALIFICATIONS
4-7 years of experience in apparel product development, ideally within luxury, contemporary, or high-design brands domestically and internationally
3+ years product developing in Los Angeles
Deep knowledge of complex garment manufacturing
Ability to understand detailed tech packs and convey relevant information to various vendors
Well versed in washing and dyeing techniques
Strong understanding of different print and embroidery techniques
Basic knowledge of patterns
Must be well versed in hard and soft wovens, as well as knits
Understanding of shrinkage
Ability to handle multiple time sensitive projects simultaneously
Senior Product Developer
Product manager job in Los Angeles, CA
Global womenswear brand, Naked Wardrobe, is in search of an exceptional Senior Product Developer to join our fast-paced team.
Key Responsibilities:
Manage the full product development lifecycle for assigned categories-from initial concept, fabric/trim selection, proto creation, to final production handoff
Translate design concepts into executable, cost-effective product meeting all deadlines
Create and maintain all material tech packs, BOMs, and development documentation with accuracy and timeliness
Attend proto reviews, fit sessions, and sample approvals in partnership with Design and Tech Design
Ensure construction, measurements, finishing, and quality standards are met throughout the development
Identify and onboard new vendors
Drive cost negotiations effectively
Establish new processes to enhance productivity and efficiency
Lead problem-solving efforts for product development challenges
Maintain accurate, efficient communication and tracking with vendors
Qualifications:
Bachelor's Degree in Textile, Apparel Design or Product Development
Minimum of 10-15 years of experience in apparel product development
Passion for fashion with a strong understanding of fabric, fit, and function
Demonstrate expertise in materials and techniques such as knits, wovens, denim, seamless, and fully fashion knits
Experience in import development is essential
Prior experience in women's apparel product development is required
Proficient in garment construction and patternmaking techniques
Tech-savvy with proficiency in Microsoft Office, Adobe Suite (PLM/WFX a bonus)
Strong organizational, analytical, and critical thinking skills
Proactive and independent with the ability to prioritize and meet deadlines
Excellent written and oral communication skills
Team player who excels in a fast-paced environment while embracing efficiency and technology
Senior Product Developer
Product manager job in Newport Beach, CA
Job Purpose
This role collaborates with Operations, Merchandising, Tech Design, Design and Production teams to execute product initiatives utilizing creative thinking, problem solving, and confident decision-making skills. The Senior Product Developer coordinates & keeps the fabric/trim/supplier deliverables on time, data management, construction, fit, quality, and costing which results in the commercial execution of products in their assigned categories. This role manages and reports on the development of their category as it relates to the calendar, product quality, margin, and delivery for all sales channels. The Senior Product Developer performs at an independent, self-directed level.
Responsibilities
Manages the product lifecycle time & action of specified product categories based on BR development calendar and collaborates with Design, Merchandising, Tech Design and Production teams to achieve commercial viability of designs
Proactively communicates deadlines with internal (Design, Merchandising, Tech Design, Production, Sales and Marketing) and external teams (vendors and suppliers) to ensure product delivery dates are met
Provides input to the Design team in creating the best product possible at the right cost, aligning with strategies and seasonal vision
Proactively trouble-shoots issues regarding fabric characteristics, technical construction, fit, packaging, and functionality vs. style details to maximize margin and production friendly garments
Review and ensure tech packs are not missing any details needed for sample execution prior to sending to vendors
Communicates with factories to ensure timely development of prototypes, salesman samples, and fit samples
Source fabric and trims. Follow up with lab dip and strike-off deliveries
Negotiates cost, lead time, and MCQ/ MOQ to ensure they are within BR working parameters
Request and manage Fabric and Trim detail sheets (FDS and TDS)
Create and manage hand, color, stretch standards once fabrics and trims are adopted
Manage vendor testing with third party testing facilities
Attends all fittings
Executes cost process by negotiating and tracking cost submittals from factories. Aim to achieve specific margin goals for each product set by the Management team.
Input relevant data to cost data sheet & present cost/vendor options to team
Create, update and maintain Full Circle with current colors, bill of materials, costing at all times
Work with Production team each season to ensure that each style is production appropriate
Counter-source products to effectively build products at the best cost, quality, and compliance
Ensure monthly budget is being maintained
Manage and report monthly SKU count projection vs actual sku count
In conjunction with the Merch and Design teams, maintain data integrity regarding product specifications for Lookbook and on-line launches
Track and develop SMU styles according to seasonal requests
Execute and manage any sampling requests made prior to buy
Validate care label instructions based on fabric/garment qualities and end use
Review, evaluate, and suggest solutions to QC issues at time of salesman samples and communicates findings to Design, Sales and Production teams
Provides vendor base assessments based on strengths, quality, capacity, delivery and MOQ
Makes thoughtful daily decisions to maintain high levels of standards in quality from development to production
Takes the lead on production handoff once buys are received
Responsible for vendor allocation (with signed approval of VP of Sourcing), providing TNA of confirmed deliveries and negotiated costs to Production team within 48 hours of receipt of the buy
Manage vendor set ups, W8/ W9, bank info, payment terms, profile, and certification collection. Pass to accounting for set up
Required Skills
Solid knowledge of product development, production, costing and logistics
Full Circle experience a plus
Domestic experience a plus
5 years product development experience
Solid knowledge of technical requirements related to testing of fabric, trims, and garments
Ability to prioritize and effectively manage workflow and projects
Self-Motivated, creative problem solver with a strong sense of urgency
Exceptional negotiation skills and communication skills
An effective team player
Excellent verbal and written communication skills with our internal team and with domestic & international manufacturing partners
Solid command of and comfort using Illustrator, Photoshop, Excel, and Gmail suite products
Superior organizational skills with the ability to prioritize and juggle multiple seasons of product development and seek direction when needed
Enjoys working in a fast-paced constantly changing environment.
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Salary Range $85-$95K
*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer