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Product Operations Associate remote jobs - 390 jobs

  • Remote Customer Ops Strategy Associate

    Clipboard

    Remote job

    A fast-growing marketplace is seeking a Customer Ops Strategy Associate to enhance customer operations. This role involves redesigning processes, onboarding AI vendors, and managing teams while ensuring efficient cash flow. Candidates do not need specific prior experience but should demonstrate strong problem-solving skills and adaptability. The position offers 100% remote work, allowing for significant impact within the organization. #J-18808-Ljbffr
    $46k-94k yearly est. 2d ago
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  • Vendor Operations Associate - Valuations

    Servicelink 4.7company rating

    Remote job

    Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee's motivation to reach career goals. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues. · Manage vendor timelines, appointments and engagement agreements · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Provide suggestions as to assist the team with resolving every day operational challenges. WHO YOU ARE You possess … · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Computer literate with the ability to learn software applications · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients Responsibilities · Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. · Maintain compliance with Independence Guidelines. · Maintain a positive and professional business relationship with vendors and internal staff. · Manage vendor timelines, appointments, and engagement agreements. · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Follow through with established team goals. · Ensure appropriate escalation paths are followed and timely resolution is accomplished. · Communication workflow expectations with consumers and vendors. · Provide suggestions as to assist the team with resolving every day operational challenges. · Attend and participate in regular department meetings and provide feedback when necessary. · Responsible to meet department productivity and quality goals. · Communicate with all stakeholders on a regular basis. · Perform all other duties as assigned. Qualifications · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. · Familiarity with basic Microsoft Office (Outlook, Excel, and Word). · High School diploma or equivalent. · Knowledge of office processes, procedures, and technology. · Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. · Role requires willingness to work a flexible schedule. We can recommend jobs specifically for you! Click here to get started.
    $52k-96k yearly est. Auto-Apply 6d ago
  • Webinar Operations Associate

    Surgent McCoy Cpe LLC 3.1company rating

    Remote job

    KnowFully Learning Group is growing and is currently in search of a Webinar Operations Associate! KnowFully Learning Group provides comprehensive and engaging continuing education for professionals at all experience levels and support those preparing for certification exams. We service two main industries - Finance/Accounting and Healthcare. Our employees are innovative and passionate about learning. We embrace each other's differences. Through our learning initiatives and teambuilding, we have created a great place to work. If you love what you do and want to work in an environment where hard work is valued, please apply! This position is a technically savvy and customer-centric individual who is responsible for administering live webinars for the learners and providing customer support via phone and live chat. Proficiency in audio/video technology, combined with their strong organizational and communication skills, will play a vital role in delivering top-notch services to customers. Demonstrating a successful track record in administering daily live webinar broadcasts while upholding excellent service standards and ensuring high customer satisfaction. Location: Remote Supervisory Responsibilities: None Duties/Responsibilities: Capture, record, and deliver high quality webinar broadcasts. Troubleshoot technical issues that customers might have when viewing our webinars. Pre-production equipment tests to prevent any issues during live broadcasts and recordings. Handle complaints, provide appropriate solutions, and alternatives within the time limits and follow up to ensure resolution. Assist customers with other support related needs. Follow communication procedures, guidelines, and policies. Available for evening/weekend work when necessary. Other duties and responsibilities as assigned. Required Skills/Abilities: Ability to collaborate and respond quickly. Excellent organizational skills and attention to detail, accuracy, and quality. Excellent communication skills, both written and oral. Excellent time management skills with a proven ability to meet deadlines. Strong Computer / Data Entry Skills - Microsoft Office Proficiency. Problem solving and troubleshooting skills. Continual focus on improvement, innovation, and creative development. Ability to work well independently and as a team. Ability to adapt to the changing needs of the company and department. Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers. Ability to function well in a high-paced and at times stressful environment. Ability to multi-task in a flexible environment with minimum supervision Proficient with Microsoft Office Suite or related software. Salary: The starting salary for the Webinar Operations Associate position is competitive and will be commensurate with the candidate's qualifications and experience. The starting hourly pay is $20/hour with the potential for an annual discretionary bonus based on company and individual performance. The final offer will be determined based on factors such as the candidate's skills, education, relevant work experience, and location. The company also offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and other perks like remote work. The total compensation package will be discussed in the interview process and based on fit for the role and the organization. The company is committed to providing a fair and competitive compensation structure that reflects the value and contributions of its employees. We believe in fostering a work environment that recognizes and rewards excellence, and we are dedicated to attracting and retaining top talent in the industry. Education and Experience: BA/BS College degree; Degrees specifically in TV/Film/Video production, Communications, Computer Science, Audio/Visual, or equivalent work experience preferred. Live Production Experience; Experience in a live production environment, filming, and/or outputting live streaming video. Remote Production Experience; Experience in a remote production environment, filming, and/or outputting live streaming video. Strong Computer Skills: Experience in video/audio editing through the Adobe Suite is a major plus. HTML5 video playback knowledge a plus. Familiarity with CRM systems and practices; Microsoft Dynamics experience preferred. Experience with Webinar/video conferencing technology and using webcams. Knowledgeable in both Microsoft and Apple products. Experience in Customer Service, Technical Support, or related areas with direct customer communication: Phone/Live Chat support experience preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Equal Opportunity Statement: KnowFully Learning Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $20 hourly Auto-Apply 60d+ ago
  • Member of Client Operations, Fiat (Wire/ACH Operations)

    Anchorage Digital

    Remote job

    At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. As a Member of Client Operations, Fiat (Wire/ACH Operations) you are responsible for supporting the day-to-day processing and reconciliation of client cash movements. In this role, you ensure an excellent operational experience by reviewing client transactions in a timely and accurate manner. You will become intimately familiar with the operations of our clients and their use of our platform. You will have a full understanding of our fiat operations, as well as the regulatory and operational considerations of each step. You will work closely with your Client Operations teammates to ensure processes and procedures are developed and continuously refined. We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Operations role:In this role you will: Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals. Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via wire and ACH. Perform timely and accurate reconciliation of cash accounts. Investigate and resolve operational inquiries and issues related to cash transactions. Ensure all processes adhere to established procedures and internal controls. Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules. Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests. Technical Skills: Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies. Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker. Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing Wire/ACH operations accurately and in a timely manner. Complexity and Impact of Work: Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced. Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks. Contribute to delivery of day-to-day results on core tasks with some direction. Identify and escalate risks to the organization and to clients to management. Organizational Knowledge: Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence. Communication and Influence: With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads. Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues. Communicate with internal counterparties in a clear, articulate, and solution-oriented manner. You may be a fit for this role if you have: You have 2-4 years of experience in banking operations, with a focus on wire processing (Domestic/International). Knowledge of payment systems Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions. Understanding of financial regulations, specifically Reg E and Dodd-Frank rules. Strong attention to detail and a commitment to accuracy. The ability to meet established deadlines and work effectively both independently and as part of a team. A proactive and enthusiastic attitude with a desire to learn about the digital asset industry. You have experience supporting institutional client operations in financial services, or another heavily regulated industry. You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced. Although not a requirement, bonus points if: Working knowledge of SWIFT NACHA certifications Wire Callbacks You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :) About Anchorage Digital: Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work-regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation. Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.
    $94k-156k yearly est. Auto-Apply 60d+ ago
  • Marketplace Product & Operations

    Mento

    Remote job

    Mento is a human and AI coaching company on a mission to help people perform their best at work. We're reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI to build a solution that can scale our impact. Our partners include Anthropic, Gusto, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises. We're backed by leading VCs including Slow Ventures, M13, and Twelve Below. About The Role As Mento's Marketplace Product & Operations lead, you'll transform our member-coach experiences from high-touch, manual processes into scalable workflows without compromising quality. You'll start by owning and evolving Mento's matching process: a system that currently delivers exceptional outcomes (>4.9/5 satisfaction) through a high-touch hands on process. Your job is to help build a scalable system by building and iterating on AI-augmented matching and onboarding. You'll also build and automate workflows across the full member journey and coach-member touchpoints, ranging from email communications to operational tooling. You'll combine marketplace intuition, operational rigor, and hands-on AI fluency to ship systems that improve speed, consistency, and experience quality. Key Responsibilities: Own coach-member marketplace KPIs and use data to drive continuous improvement: match quality, time-to-match, coach utilization, member satisfaction, coach satisfaction, matching efficiency and cost. Develop and execute the strategy to move Mento's matching from human-powered to AI-augmented within 3-4 months, while building, iterating, and deploying LLM-powered matching tools supported by prompt development, evaluation criteria, feedback loops, and human review. Own and optimize the full member journey, and enable transition from a hands-on member experience to a high-touch, personalized experience that can scale. Design experiments to measure model performance vs. human decisions: accuracy, match quality, failure modes, and edge cases. Develop monitoring and QA processes to ensure AI workflows remain reliable and aligned with the experience. Lead with an experimentation mindset - constantly piloting tools, testing solutions, and running experiments that increase efficiency and improve outcomes without sacrificing personalization Maintain deep knowledge of member personas and coach profiles (specializations, styles, capacity) to inform both manual and algorithmic matching decisions. You're Excited About This Opportunity Because You… Have previously built workflows that measurably improved operational speed, efficiency, or quality in previous roles. Understand how to work with AI as a thought partner: you prompt well, evaluate outputs critically, and know when humans should stay in the loop. Love 0→1 problems and want to build systems that scale. You thrive in ambiguity and can create clarity, structure, and momentum. Are analytical and comfortable with data tools (SQL, Excel, etc.) to drive decisions. Have strong interpersonal skills and can build trust with stakeholders. Move quickly with a bias to action: no task is beneath you, and you lead from the front. Enjoy connecting with people, are a great listener, and stay curious about what makes coaching impactful. Are highly organized and able to prioritize and juggle multiple tasks You are a creative thinker who likes to explore the intersection of technology & human capabilities. Preferred Qualifications + years of hands-on experience using LLMs and AI tools to improve workflows in a professional setting, with clear examples and measurable results. Experience improving matching, pairing, or recommendation systems in a two-sided marketplace (coaching, recruiting, talent, matchmaking, etc.). Project management and process improvement experience with measurable results Comfort/fluency with AI tools, CRM systems (Hubspot), workflow automation platforms (Zapier), and scheduling tools. Why Work with Us? We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento. You're very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together. We work hard to foster a workplace built around trust, respect, collaboration, and having fun. We are a highly collaborative work environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. We operate in a fast-paced environment where ideas, experimentation, and execution matter equally. This is a unique opportunity to join an early-stage, mission-driven team. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you're passionate about helping more people feel and perform their best at work, we want to hear from you. Other benefits and perks include: 🏢 San Francisco Bay Area and LA Offices: we offer a hybrid work model in a collaborative office environment for SF Bay Area or LA-based employees 💰 Competitive salary and equity 🏥 Medical, dental, vision, and a 401k plan 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) 👥 Access to your own Mento Coach 🚊 Commuter benefits for Bay Area transportation
    $94k-156k yearly est. Auto-Apply 3d ago
  • Product Operations Associate

    Marine Layer Pbc 3.5company rating

    Remote job

    This is a 6 month contract position, for maternity coverage. Full-time, remote work is an option. Since our humble beginnings of selling absurdly soft t-shirts from a VW bus, we've been pretty busy- building a great brand, opening 39 (and counting!) stores, and, most importantly, continuing to make awesome, super soft clothing. Turns out, all of this requires a good amount of work on the backend, and our HQ team is expanding to keep up… that's where you come in. We're looking for a Product Operations Associate to join our small but mighty Planning Team- someone who can help us manage our product manufacturing process, encompassing purchase order placement and vendor management. We need someone with a mind for numbers and a passion for making them work towards building a better business. A successful candidate will thrive in a collaborative, cross-functional, and highly dynamic start-up environment, and is excited to take on new challenges as the business continues to grow, even while we are mostly working from home. We have ambitious plans for 2021 and beyond, and need someone who can jump in and start making an impact immediately. Job Responsibilities Purchase Order Management: Issue and maintain Purchase Orders across ML Mainline and ML Wholesale Update Purchase Orders based on production shifts or changes Manage On time PO Reporting Manage PO Flow Forecasting Coordinate with Logistics around shipment consolidation opportunities based on production flow/timing Production/Vendor Management: Work closely with vendors, product management and logistics team to ensure timely delivery Establish and maintain effective working relationships with vendors Proactively flag production issues that will affect ETAs so cross-functional teams can plan accordingly Track photo sample orders to ensure on-time delivery to marketing Communicate with vendor and execute on chase or reflow needs set by planning team QUALIFICATIONS: (it bodes well if you have the below) Detail Oriented. Many jobs say you need to be detail-oriented; for this one, we really mean it. We're looking for someone who loves to solve problems through detailed data analysis and making said analysis extremely accurate. Having a penchant for sorting out all the specifics is vital. A Strong Team Player. The successful candidate for this position brings a positive approach to new and challenging projects. You are organized, self-motivated and accountable with an enthusiasm for getting stuff done. You will also have to work very closely with a number of other teams, including our Merchants, Production team, and Retail Ops. Communication skills are critical. Driven to Build Something Great. Hmmm, how to say this politely, we ain't Levis or the Gap. We're on the precipice of something really special, but we're not there yet. The road ahead is going to be challenging and we're looking for someone who embraces that and is eager to play a key part in getting us to the next level. An Authentic Brand Advocate. You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. Fine Print: we ask that you have the following qualifications: Bachelor's Degree, or equivalent work experience 1 year previous experience in production Bonus points for experience with Netsuite/ERP systems, Lightspeed POS, or Shopify Excellent communication skills Strong organizational and time management skills Ability to multitask and work in a fast-paced environment Look for opportunities for improvement and take initiative Understand sense of urgency to meet deadlines and the needs of the business Coordinate with cross-functional partners and various teammates
    $116k-196k yearly est. Auto-Apply 60d+ ago
  • Strategy & Operations Associate

    Lightyear 4.0company rating

    Remote job

    The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear's platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position: As a Customer Strategy & Ops (CSO) Associate, you will sit at the intersection of our customers, product, and go-to-market teams. You'll guide customers through the full lifecycle with a focus on training, enablement, renewals, and identifying/driving expansion opportunities. You'll spend time ensuring that our customers achieve successful outcomes and work cross-functionally with our Sales, Operations, and Product teams. As the first CSO hire, you will help refine and execute the foundational playbooks, tooling, and processes that scale Lightyear's customer experience. This role is designed to grow into the right hand of the Head of Customer Success, with significant growth in responsibility and compensation over time. This position will be full-time and fully remote with competitive total cash compensation ranging from $115-135k based on experience and additional equity compensation. Key Responsibilities Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders Deliver relevant training and enablement materials to customers to ensure they have confidence and success with the Lightyear platform Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and customer case studies Prepare and deliver quarterly business reviews that connect customer goals with Lightyear's product impact Directly impact GDR and NDR by owning customer renewals, proactively identifying account risks, and leading opportunities for expansion in partnership with Sales Advocate for customers internally, influencing product and operations decisions Ideal Qualifications 2+ years experience post undergrad at a top-tier consulting, investment banking, startup, or comparable operationally intensive experience Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment Strong communication, presentation, and relationship-building skills High degree of comfort with Excel including the ability to spot trends, interpret reports, and refine/build dashboards Bonus if located in Austin (Hiring Manager is based in Austin)
    $115k-135k yearly Auto-Apply 34d ago
  • Clinical Operations Associate (EST)

    Healthie 4.1company rating

    Remote job

    About the role We're hiring a Clinical Operations Associate to help us deliver a best-in-class product for innovative healthcare delivery. This is a critical role in serving customers who use our most important clinical solutions. The right person for the job excels at a wide range of operational functions-like a swiss army knife that can answer customer questions or solve support cases or write process documentation. We won't overburden you with quotas, empty policies, or unnecessary procedures. Doing what's in the best interest of our customers is at the heart of what we do. We'll give you plenty of support to simply do what's right, no questions asked. Our ideal hire is motivated by healthcare technology and what we're doing as a company, believes in the value of great customer experience, and is eager to contribute to the everyday success of our customers as they deliver care to millions of patients around the country. About the work You'll manage the implementation processes, onboarding tasks, and ongoing support for customers who are integrating with our clinical technology partners: from E-Rx, E-labs and ClaimMD enablements, to insurance billing and ordering labs, to troubleshooting errors with prescriptions or lab results, to identity verification and customization options-you'll know all there is to know about Healthie's clinical integrations. You're first-line technical support for customers who are using our clinical integrations. There's a real sense of urgency tied due to the nature of the work, so you'll need to respond to customers with speed and accuracy throughout the day. Most of the work happens over email in Help Scout, but you'll also lead calls as needed with customers and/or vendors to identify, escalate, and solve problems. You'll also hop on Zoom to screen share and help troubleshoot a technical or onboarding problem for providers who are getting ramped-up with E-Rx. You'll work closely with our ClinOps Program Manager to write new processes, policies, and documentation to help educate our team and our customers on all things related to clinical integrations. Our clinical integrations are a mission-critical part of our product. You'll build strong cross-functional relationships with Product, Engineering, Customer Success, and Marketing to provide valuable product feedback and customer insights. When you notice patterns in customer feedback, you'll advocate internally to improve our product as well as the customer experience. Details, details This is a full-time, remote position and U.S. work authorization is required. This job is Monday-Friday, 9am-5pm EST. We're seeking fluent English speakers/writers. The salary range is $85,000-$93,000 Note about holiday support: We provide support coverage on all holidays, and you'll be required to work a few shifts throughout the year. We have a simple and human process for signing up for holiday coverage. And however many hours you work on a holiday, you can take that time off another day. About you You've done this kind of work before. We're looking for someone who has 5-8 years of hands-on implementation and customer support experience. It is required that you have worked at a software-as-a-service company. Bonus points if you've worked at a healthcare technology company. You'd consider yourself a full-spectrum generalist with a strong foundational understanding of things like: single sign-on and 2FA, billing and invoicing, modern browsers and mobile operating systems, help desk portals, email deliverability, reading log files of any kind. Overall, you're more technical than most customer-facing professionals. You're great at collaborating and communicating with both technical and non-technical teammates, vendors, and customers. You'll be working with healthcare experts, care navigators, physicians, third-party support teams, and executives-you're someone who always finds the right tone. You are detail-oriented, organized, and great at context-switching. You diligently track product updates, follow up on outstanding items, and proactively communicate status changes to customers. You'd thrive working independently on a small, nimble team that doesn't have a lot of structure. You aren't afraid to take action and make changes. When you see something that could be improved, whether it's refining a saved reply to better inform a customer or restructuring an entire workflow, you speak up and advocate for change. You must be an excellent writer. You're someone who can take complex subjects and break them down using clear and simple language. Your writing skills are critical to your success at Healthie. When you don't know something, you try to figure it out. You use the resources available to you, ask good questions, and embrace the chance to grow and get better. You are a great problem-solver with the ability to understand and resolve issues quickly. You're well-versed in the tools of the trade. We use Help Scout, Stripe, Sendgrid, Slack, Zoom, GSuite, Mixpanel, and Basecamp to help serve our customers. This isn't a stepping stone to another team at Healthie. You want to be part of our clinical support team for a while, and you're excited to continue to sharpen your skills in a customer-facing position. You'll have lots of opportunities to grow, learn, and raise your skill set along the way. How to apply Please submit a PDF cover letter and introduce yourself. Include: Tell us who you are and why you want this job at Healthie? Where are you based and what time zone are you in? In your cover letter, answer these real-world support scenarios and reply to the customer like you would if you worked on our team: An existing E-Rx integration customer is requesting that we add a new prescriber to their account. They've sent us this information: Woodward Kaufmann, *********************. A large enterprise customer has sent over a list of clinic favorites they want added to their E-Rx account and is insisting they be added immediately. An enterprise customer who wants to enroll in e-labs has signed a EULA for E-labs Direct but has questions about what to do next. Interview Process Quick chat with Katie, Director of Talent (15 minutes) Talk with Kelli, ClinOps Program Manager (30 minutes) Chat with Justin, VP of Customer Support (30 minutes) Meet your teammates Bailey and Jessica, ClinOps Associates (30 minutes) Interview with Tariq, COO and Erica, CEO (20 minutes) Final session with Justin (30 minutes) Reference checks
    $85k-93k yearly Easy Apply 5d ago
  • Development Operations Associate

    50Can, Inc. 3.5company rating

    Remote job

    About 50CAN 50CAN: The 50-State Campaign for Achievement Now, a nonprofit organization that works at the local level to advocate for a high-quality education for all kids, regardless of their address. We develop local education leaders by providing them with the research, tools and ideas needed to create learning environments that best meet every child's needs. 50CAN operates campaigns in Connecticut, Delaware, Denver, Georgia, Hawaii, New Jersey, New Mexico, North Carolina, Ohio, and Tennessee and is led by CEO & Founder Marc Porter Magee. Development Associate Overview As a key member of the 50CAN national team, the Development Operations Associate is responsible for maintaining and strengthening core processes and systems to support national and local fundraising. This role is focused on donor data management and providing support for the execution of a high-volume of grant writing and fundraising efforts throughout the year. The Development Operations Associate is a virtual position and reports directly to the Director of Strategic Growth, with frequent collaboration with the VP of Strategic Growth, Grant Writing Manager, and Development Manager. Key responsibilities include: Maintaining up-to-date and accurate donor and gift records in our donor database, safeguarding the integrity of fundraising data; Leading donor recognition and gift acknowledgement-confirming donor contact information with teams across the organization and creating donor acknowledgement letters; Preparing working documents to support the development of content for a diverse, high-volume calendar of grant proposals and reports; Driving the communication of cross-team project timelines to ensure deadlines are met; Maintaining tracking systems for important dates, reporting and project metrics; Copy editing all grant documents prior to submission; Supporting with the creation of attachments for submissions; Owning the submission of grant projects through funder portals ensuring the accuracy and high-quality of all materials; Utilizing the donor database and online donation systems to pull relevant donor and gift reports, as requested; Researching grant opportunities and requirements via foundation websites and new donors as directed, using DonorSearch, public filings and internal data; Supporting the Development Manager in the execution of dynamic online fundraising campaigns throughout the year and analyzing online fundraising results to inform future campaigns; and Gather, track, and evaluate campaign metrics data to present compelling narratives of our impact to funders and other stakeholders. Growth opportunities in the role include: Exposure to grant writing best practices through involvement in the production of related materials, such as grant proposals, interim and final reports, funder emails, social media content, brochures, etc.; Development of key skills related to individual and foundation research including observing and engaging in donor cultivation and stewardship strategies; and Working with a highly-supportive, experienced development team committed to organizational success, innovation and individual growth. Who You Are We are seeking a strong project manager who is organized, proactive and can build strong relationships within the organization. In addition, the ideal candidate is: Fast-paced, urgent, and high capacity. The ideal candidate will have the ability to work quickly, under pressure, and with strong attention to detail. Committed to high standards. No matter how small the task, the ideal candidate holds themselves and their work to a high bar, is perpetually open to feedback for growth and has the ability to copy-edit their work (and the work of others). Comfortable with databases and relationship management systems. Ideal candidates have experience working with a variety of databases and/or information management systems, and are self-motivated and unafraid to explore functionalities to meet team needs. Exceptional candidates will have an interest in driving improvement to the team data processes. Driven by strong values, integrity and humility. Our core values (“PORCH”) are plussing it, optimism, relentlessness, candor and humility. The ideal candidate will enjoy collaborating with us to advance the mission in a culture defined by those values, a sense of humor, “roll up your sleeves” work ethic and a willingness to do what it takes. Working at 50CAN This position is fully remote (East Coast hours) with a starting date as soon as possible. The salary range for this position is $58,500 - $65,000 and will be determined based on experience and qualifications. This role will require some travel( In addition, 50CAN offers a comprehensive benefits package. 50CAN is an equal opportunity employer and we encourage people from diverse backgrounds to apply. How to Apply Interested applicants should apply through 50CAN's BambooHR portal here. Please submit your current resume and cover letter through the BambooHR portal.
    $58.5k-65k yearly 6d ago
  • Operations Associate

    Solace 4.1company rating

    Remote job

    Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As the Operations Associate at Solace, you are responsible for bringing value to our users by doing whatever Solace needs. You will be expected to take general tasks and simply execute at the highest level. This is a rare opportunity where you will report to our Head of Operations and work on projects with direct visibility to our Chief Executive Officer. Who are you? You are a talented operator who consistently delivers the highest quality work on timelines that would be unrealistic for most others. You get a rush from seeing your plans live in the real world. You take pride in your vision, execution and communication skills, and you absorb feedback exceptionally well. You enjoy taking ownership and are stifled by large organizations. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, SignalFire, and other leading investors. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here . What You'll Do Analyze task requirements and produce high-quality plans and output. Be autonomous. You'll take full ownership of your work, and you take responsibility for every last detail, every step of the way. Work with small multi-disciplinary teams. You'll partner closely with engineering, product, and business folks to find elegant solutions to challenges. Rapidly produce multiple ideas. You're not attached to a particular tactic, only around solving the problem. Actively contribute to testing and ensuring the quality of our product Plan and Do. You create a plan and execute it. You're equally comfortable managing a large project team as well as executing entirely yourself. Learn and become a guardian of our standards to bring Solace to life. What You Bring to the Table Experience working in a chaotic environment. 2+ years of relevant experience working in consumer startups, banking, consulting, or any demanding job in a high pressure environment that required organization and performance. An intuitive understanding of what it takes to bring a plan to life. Exceptional skills in planning skills and using Notion. A bias toward action and execution. You get antsy if you're not getting something done. Great communication skills that help you work with executive teams to make visions come to life. Bonus You've worked in healthcare and understand credentialing or billing codes Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.
    $44k-84k yearly est. Auto-Apply 12d ago
  • Operations Associate - New Products

    Teero

    Remote job

    Ready to help dental offices solve their most pressing problems? Teero is looking for a driven Operations Associate to support the creation of new products and workflows for dental offices nationwide. If you thrive on ownership, aren't afraid of helping a business get from 0 → 1, and want to build something extraordinary, we want you on our team. About Teero We're transforming the US dental industry with AI-powered software that makes running a practice easier and more efficient. Our staffing platform is growing fast across the country, and we've just launched our second product. We're venture-backed and rapidly expanding what we offer to become the operating system for modern dental offices. About the Role You'll work in-person from our Twin Cities office, supporting the New Products team as we scale our first major expansion: Revenue Cycle Management. You'll help dental offices increase collections through our fully outsourced, AI-enabled dental billing product. You'll onboard customers, collect feedback, and help scale our RCM operations. You'll work directly with sales, design, engineering, and founders to build solutions that drive real revenue impact for dental offices. As Teero grows, so will you. We're looking for an adaptable A-player ready to grow with us. What You'll Own Onboard new dental offices to our RCM product via phone and video calls Collect feedback, identify new product opportunities, and keep customers happy Improve operational processes, working with engineering to optimize and scale via AI Streamline operations, from small details to big initiatives Take on new challenges as they come up (because they will). Success here could lead to Operations Manager What You Bring Must-haves: 0-2 years of experience (Class of 2025, we'd love to hear from you) Track record of winning. You know what success looks like because you've achieved it before Strong communication skills: you're great on calls and in writing Second-order thinking: you see connections and consider ripple effects Comfortable working with LLMs (ChatGPT, Claude, Gemini, etc.) and confident using them in various situations Self-motivated and comfortable with ambiguity Adaptable, coachable, good at building relationships Nice-to-haves: Dental industry knowledge Operations experience at high-growth startups This Role Isn't for You If: You prefer stable, well-defined roles with clear boundaries You're uncomfortable with ambiguity and rapid change You're not excited about wearing multiple hats and doing whatever it takes You want a clear roadmap of your exact daily tasks You only want remote work: this role is in-person for fast iteration What We Offer Mentorship in a no-ego startup with direct access to our Co-founder, Christian Competitive salary + equity that could translate into life-changing value as we grow Unlimited growth potential: expand your role through success Opportunities to visit our tech team and founders in Amsterdam The impact of a fast-growing startup The chance to help shape Teero's future by launching and building new products About the Team We're a compact, high-performing team led by co-founders Nate and Christian, former Uber executives who launched and scaled product lines globally. Both grew up in dental families and maintain deep industry connections, giving us the insights to build faster and smarter. Our team includes early employees from Uber, Adyen, Yandex, and Google. We're operators and engineers who've built and scaled tech platforms from the ground up. We value people who take ownership without making excuses, who constantly raise the bar, and who lead with empathy by seeing challenges through the eyes of our customers and teammates. Ready to get started? Apply now and help us move the dental industry forward.
    $41k-86k yearly est. Auto-Apply 60d+ ago
  • Operations Associate

    Wynd Labs

    Remote job

    Who We Are: We build infrastructure that delivers massive amounts of web data to the companies training the world's most powerful AI models. We're the team that helps to power and support Grass, a bandwidth-sharing network that lets us operate a massive distributed crawler, giving us unique access to high-quality public web data at global scale. On top of that, we've built pipelines for ingesting, segmenting, and annotating billions of videos, transcripts, and audio files, powering dataset creation for frontier labs. We're lean, technical, and move fast. No red tape, no slow decision-making; just a team of builders pushing to expand what's possible for open web data and AI. The Role. We're seeking an Operations Associate who will support daily business operations while delivering projects that increase our operational capabilities and improve process efficiency. Who You Are. Acts with integrity and seeks out responsibility. Demonstrates resilience, resourcefulness, and motivation for getting things done. Approaches challenges as opportunities. Curious and eager to learn. Welcomes feedback and open dialogue. Process driven. What You'll Be Doing. Analyzing existing workstreams to identify opportunities to develop and implement automated, or more efficient solutions, for process optimization. Collaborating with the founders and across various departments such as marketing, sales and software development to facilitate smooth operational flow. Carrying out administrative tasks and processes, and preparing operational documents such as reports, spreadsheets, and briefing notes. Drive special projects that increase our operational capabilities. Skills, Requirements and Qualifications. Minimum of 2 years of experience in an administrative, operations or project management role. Ability to work under pressure and evaluate priorities. High EQ - gains trust and enjoys working with people. Attention to detail and well organized. Tech-savvy with proficiency in automation tools and software. Ownership mentality demonstrated by taking projects from inception to completion Strong communication and interpersonal skills. Why Work With Us: Opportunity. We are at at the forefront of developing a web-scale crawler and knowledge graph that allows ordinary people to participate in the process, and share in the benefits of AI development. Culture. We're a lean team working together to achieve a very ambitious goal of improving access to public web data and distributing the value of AI to the people. We prioritize low ego and high output. Work Remotely Compensation. You'll receive a competitive salary, benefits and equity package.
    $38k-72k yearly est. Auto-Apply 60d+ ago
  • Cloud Services Ops, Associate Engineer

    Pilot Thomas Logistics

    Remote job

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Major Responsibilities: Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels Manage cases efficiently within our ticketing system Facilitate communication between customers and internal teams to resolve issues Update managers and management team on ticket status as required Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare Operating systems include Solaris, Linux, Windows Core Competencies: • Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. • Adaptable to Change: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty • Customer Focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect • Problem Solving Expertise: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers • Technical Agility: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. Motivational Fit: •Must be able to prioritize and meet deadlines •Able to work and contribute to a team environment •Flexible, detail oriented and organized with the ability to multitask and work independently •Ability to work in a fast paced environment Preferred background: 2+ years working in an IT Help Desk type environment. Understanding of Cloud technology Basic command line Linux Skills Basic Oracle skills Basic troubleshooting skills Basic Qualifications: •Bachelor's degree in Computer Science, Engineering, or other technical field of study •Must have or be able to obtain Security level clearance. PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $55,000 - $65,000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions. For more information about PTC's comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at *************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
    $55k-65k yearly Auto-Apply 5d ago
  • Remote Operations Associate

    RWE

    Remote job

    RWE Clean Energy, LLC To start as soon as possible, full time, permanent Functional area: Operations & Maintenance Remuneration: Exempt The Remote Operations Associate provides 24/7 remote monitoring of the RWE North American renewable energy fleet. Remote Operators will interface with teams including Generation Dispatch, Operations, Engineering, IT, OT, Plant Controls, and SCADA Operations to achieve success. Role Responsibilities: * Monitor North American (NA) operating sites from the 24/7 Remote Operation Center (ROC) * Provide notification of RWE energy technology, including but not limited to Wind, Solar, and Energy Storage Systems (ESS), events and issues to Dispatch, Operations, and Engineering teams as needed * Monitor RWE energy technology, including but not limited to Wind, Solar, and Energy Storage Systems (ESS), events, and address status changes per ROC procedures * Receive and respond to instructions from RWE personnel, concerning RWE energy technology operations, in accordance with ROC procedures * Complete required ROC and OEM training * Develop a working knowledge of OEM SCADA systems and other fleet monitoring tools * Work or cover 12-hour shifts over days/nights/weekends and holidays * Participate in cross-team training on specific topics, systems, and processes * Perform ad-hoc data reporting to assist in the preparation of various reports regarding turbine operation and performance * Remotely troubleshoot and diagnose operational and technical issues, and communicate to Operations and Engineering, as detailed by ROC procedures Job Requirements and Experiences: * Hold a High School Diploma or equivalent * A minimum of 2 years of work experience in a technical-related position with at least 1 year of experience in power operations, power control, SCADA operations, renewable energy, or a similar environmen * Preferred: Experience with renewable energy troubleshooting tools/ software listed below: * ToolboxST, * Toolkit, * Fluence, * SMA, * TMEIC, * Power Electronics * Substitution: A Bachelor's degree in Engineering from an accredited school may substitute for 2 years of work experience. An AS/AA degree in Engineering Technology or a Bachelor's degree in Business from an accredited school may substitute for 1 year of technical experience * Ability to walk, climb, and stand extensively during the workday * Ability to work within tight deadlines * Ability to work independently and as part of a team * Strong interpersonal skills, with the ability to manage customer relationships * Demonstrated desire to learn about the Company and the renewables space * Excellent proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Teams * Strong leadership and communication, and the ability to meet deadlines * Strong organization skills and ability to coordinate multiple tasks and deliverables * Ability to multitask, while working independently and as part of a team * Motivated self-starter, goal-oriented, and strong problem-solving abilities * Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds * Responds well to direction, is easy to challenge and develop, and is coachable * Is detail-oriented, has strong business acumen, and a sound understanding of business concepts Work Environment: This position is an office-based role with some travel and visits to other RWECE offices and field locations. The employee must be able to sit, walk, or stand for long durations of time. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Eligible employees also participate in short-term incentives, in addition to salary. Apply with just a few clicks: ad code 91441 Any questions? Contact rwece_****************** We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. RWE Clean Energy is the third largest renewable energy company in the United States, with a presence in most U.S. states from coast to coast. RWE's team of about 2,000 employees in the U.S. stands ready to help meet the nation's growing energy needs. With its homegrown and fastest-to-market product, RWE supports the goal of American Energy dominance and independence. To that end, RWE Clean Energy is committed to increasing its already strong asset base of over 10 gigawatts of operating wind, solar and battery projects, focusing on providing high-quality jobs. RWE invests in local and rural communities while strengthening domestic manufacturing supporting the renaissance of American industry. RWE's energy trading business complements this. RWE is also a major offtaker of American liquified natural gas (LNG). Nearest Major Market: Austin Job Segment: Operations Manager, Environmental Engineering, Social Media, Engineer, Operations, Engineering, Marketing
    $30k-59k yearly est. Easy Apply 22d ago
  • Customer Operations Associate

    Nexarideexpress

    Remote job

    Job description About the Role As a Customer Operations Associate, you'll be the connective tissue between our clients, project teams, and leadership. Your work helps ensure that nothing slips through the cracks emails get answered, reports get delivered, calendars stay aligned, and clients feel supported every step of the way. This is a fully remote role, ideal for someone who thrives in a structured but flexible work environment, communicates clearly, and loves creating smooth, thoughtful experiences for customers and colleagues alike. What You'll Do Managing and responding to client emails keeping tone professional, warm, and clear Helping schedule and coordinate meetings between clients and engineering teams Assisting with project logistics sending files, managing shared folders, and following up on document deadlines Creating and sending polished client-facing documents, status updates, and delivery confirmations Tracking ongoing project milestones and flagging anything that looks off (well train you on how) Using tools like Notion, Slack, Google Workspace, and ClickUp (or similar) to keep information flowing Maintaining internal documentation so everyone stays on the same page Being a reliable and friendly point of contact who helps our clients feel taken care of You're a Great Fit If You... Are a strong communicator who writes clearly and professionally Love bringing structure to fast-moving environments Are comfortable working remotely and independently Pick up digital tools quickly and enjoy staying organized Have great attention to detail typos, time zones, and inconsistent files bug you Enjoy supporting engineers, scientists, or technical teams even if youre not one yourself Are proactive, helpful, and naturally take initiative when something seems off Preferred Experience 13 years in operations, admin support, project coordination, or customer-facing roles Experience supporting technical or engineering teams is a plus (but not required) Familiarity with tools like ClickUp, Notion, Slack, or Google Workspace Experience in a remote work environment Comfortable with light proofreading and formatting of reports or emails Salary & Benefits Competitive salary based on experience Annual performance-based bonus 401(k) with employer contribution Health, dental, and vision insurance Life and disability insurance 15 days of PTO + 8 paid holidays Flexible working hours Fully remote team culture Room to grow into project management, client success, or operations leadership Why You'll Love Working Here Were small enough that your voice matters, but strong enough to work on national-level projects You'll work with thoughtful, smart, and down-to-earth engineers Our clients trust us and that trust extends to how we treat our team You'll have real flexibility and ownership in your day-to-day work About Heritage Civil Works At Heritage Civil Works, we help industries like aerospace, power generation, pollution control, and biotech tackle real-world engineering challenges through advanced modeling, structural design, testing, and data-driven insights. Were not a typical civil firm were a forward-thinking, remote-first company where precision meets purpose. We partner with engineers, researchers, and project managers to deliver technical excellence and we need someone just as detail-oriented and mission-driven on the customer operations side. Equal Opportunity Employer Nexa Ride Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with criminal records are also encouraged to apply. Job Type: Full-time Pay: $20 - $27 hourly Schedule: Flexible 8-hour shift | Monday to Friday Location: Remote #LI-Remote Job Type: Full-time Pay: $20.01 - $27.00 per hour Expected hours: 40 45 per week Benefits: Health insurance Shift: Evening shift Morning shift Work Location: Remote
    $20-27 hourly 60d+ ago
  • Financial Operations Associate

    Ascensus 4.3company rating

    Remote job

    Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. This position will be responsible for day-to-day handling of various financial operations activities including but not limited to: quarterly automated Recordkeeping, RIA, and TPA payment processing and distribution, RIA database oversight and management, Government Savings billings, Managed accounts, Newport Insurance tasks, Subta billing, AFCA deposit and Fee equalization process. Section 2: Job Functions, Essential Duties and Responsibilities Owner of the quarterly and monthly automated RIA & TPA fee process. Responsibilities include payment processing, research and correction of errors / variances, trade confirmation, and payment instruction delivery to the Trust. Respond and / or resolve RIA / TPA related issues, questions, and inquiries. Coordinate custom reporting and delivery of RIA information to various firms. Submit RK HD tickets needed for fee enhancements, research and/or reporting. Maintenance and compliance of Credit Memo and RK Loss databases according to published Table of Authority (TOA) Oversight of the Managed account and Fiduciary service product process. Monthly allocation of fund revenue (SubTA & 12b1's) into plan holding accounts and manage participant fee equalization process. QC quarterly wrap fee calculation. Create invoices and post outgoing wires using various annual, quarterly, and month end journal entries for Government Saving contracts. Monthly reconciliation of billed revenue, insurance and mutual fund commissions. Coordinate the release of monthly or quarterly payments to third parties. Dashboard Reporting & QC of RIA Payments Work closely with the Strategic Business Consultant team and client service to answer questions and ensure a positive advisor payment experience. Ability to successfully prioritize and balance multiple projects concurrently. Assist with other tasks and projects as assigned. Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture. Supervision N/A Section 3: Experience, Skills, Knowledge Requirements PC skills in Excel, Word, and PowerPoint. Access a plus. Strong written and verbal communication skills. Ability to handle multiple priorities Bachelor's degree in accounting or finance preferred. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
    $67k-110k yearly est. Auto-Apply 1d ago
  • Operations Associate

    Bitwarden

    Remote job

    Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com. We are looking for a full-time Operations Associate who will contribute to the ongoing development and improvement of sales and marketing processes, systems, data, and decision-making. You will play an integral role in customer lifecycle tracking, CRM management, data entry, and cross-functional project management. This is a great opportunity for a motivated individual to gain exposure in a fast-paced technology sales and marketing environment. For this role, we are looking for someone located within the U.S. RESPONSIBILITIES Customer Relationship Management (CRM) data cleansing to improve consistency and accuracy Day-to-day management and development of the Bitwarden HubSpot instance, including process improvements and automations Review and staging of marketing communications, and support for marketing events Management and resolution of applicable customer support requests (documentation requests, redirection to sales, etc.) Supporting daily, weekly, and monthly reporting and data auditing tasks Maintaining documentation for Sales and Marketing Operations processes Contributing to a variety of meetings and project sessions with leadership and stakeholders from other departments WHAT YOU BRING TO BITWARDEN 1-3 years of experience in Sales or Marketing Operations 1-3 years CRM administration experience (HubSpot strongly preferred) Experience leveraging data to improve processes Ability to absorb new knowledge on a daily basis Ability to multitask and complete projects in an expeditious and comprehensive manner Ability to clearly communicate and work well with others Ability to understand tools: databases, order entry, Stripe, Excel Experience interacting with software vendors (product evaluations, relationship management) Willingness to support AI agent and workflow development Possess an upbeat attitude Self-motivated and willing to learn Exceptional written and verbal communication skills Detail-oriented Strong time management and organization skills Ability to understand and work in the following applications/platforms: G Suite, MS Excel, Asana, Ninetailed/Contentful, and HubSpot WHAT TO EXPECT IN THE INTERVIEW PROCESS Meeting with our Recruiting team Interview with the Head of Sales Operations Interview with the Head of Growth Marketing & Operations Interview with Operations Colleagues Interview with the Chief Sales Officer Reference Checks A FEW REASONS TO WORK WITH US The Bitwarden user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world's largest organizations. Become an expert. You'll get immersed in the prominent technology markets of security and open-source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team. In the United States, the starting base compensation range for this role is $60,000 - $80,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.
    $60k-80k yearly Auto-Apply 2d ago
  • Ad Operations Associate

    Roku 4.9company rating

    Remote job

    Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team The Ad Ops team at Roku plays a crucial role in driving the success of Roku's monetization strategy. This team is responsible for excellence in execution for our Direct IO and Programmatic businesses. This team books ad campaigns, QAs creatives, prepares reporting, and manages Deal IDs, using 1st and 3rd party ad tech. We are a very collaborative team, working closely with our Client Services, Inventory, and Product partners to meet advertisers' needs, while also optimizing and streamlining internal processes. About the Role We are seeking an Ad Operations Associate to support the Political Advocacy & Government (PAG) and Emerging divisions. This role focuses on the execution, QA, and optimization of digital advertising campaigns, with an emphasis on accuracy, compliance, and on-time delivery. You will work cross-functionally with Account Management, Tech Ops, and offshore partners to ensure campaigns are launched correctly, perform as expected, and align with internal policies. This role reports to the Senior Manager of Ad Operations based out of NYC. For California Only - The estimated annual salary for this position is between $90,000 and $103,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What You'll Be Doing Own end to end implementation of advertising campaigns, ensuring campaigns launch and deliver on schedule and according to client expectations Test and QA ad creative to ensure compliance with Roku ad policy Meet regularly with Account Management partners to review campaign performance and ensure campaign success Provide client facing reporting on campaign performance, reach, and other KPIs Pull reporting to monitor campaigns and make optimizations to ensure campaigns serve in full Communicate effectively with internal teams to share and evolve campaign best practices We're Excited If You Have 1-3 years as a minimum with experience in campaign management across Direct and Programmatic deal types Knowledge of advertising technology (RTB, ad networks, digital media, digital ad serving) Experience in OTT Preferred: experience with Salesforce Strong understanding of digital advertising campaign management including strategies, tactics, and execution (ad serving and pixels) Reporting proficiency in analyzing and interpreting campaign performance metric and data using analytics tools Ability to analyze, review results, and propose strategies Strong communication skills Expert organization, attention to detail, and time management skills Ability to work under pressure with tight deadlines Adept at multi-tasking and prioritizing high volume of asks Effective internal and external written and verbal communications Ambitious self-starter who enjoys a good challenge and continuous learning Creative problem solver Cross-company team player Reporting proficiency in analyzing and interpreting campaign performance metric and data using analytics tools #LI-SSCOur Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to **************************. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit ************************************ By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
    $90k-103k yearly Auto-Apply 21h ago
  • BlackRock Active Investment Stewardship Operations - Associate

    Blackrock, Inc. 4.4company rating

    Remote job

    About this role BlackRock Active Investment Stewardship (BAIS) is a specialist team within the active investment business and manages BlackRock's (BLK) stewardship engagement and voting on behalf of clients invested in active strategies globally. The team sits within BLK's Portfolio Management Group (PMG). BAIS activities are informed by our Global Engagement and Voting Guidelines and insights from active investment analysts and portfolio managers, excluding index equity, with whom we work closely in engaging companies. Position Overview The BAIS Operations Associate will be responsible for promoting sound corporate governance as an informed, engaged shareholder on behalf of clients invested in active strategies. They will be responsible for supporting the BAIS proxy voting platform by onboarding new accounts for voting, implementing control processes, and generating reports. As part of a new team at BlackRock, the role will have opportunities to develop and contribute toward strategic projects aimed at enhancing BAIS operational processes and procedures to ensure BAIS delivers best-in-class stewardship for BLK clients. The BAIS Operations Associate will report to the Head of BAIS Operations. Key Responsibilities * Support the implementation of operational processes and procedures of the BAIS proxy voting platform. * Develop expertise of the proxy voting infrastructure and troubleshoot where necessary with third-party vendors, custodians, and/or other stakeholders. * Develop expertise in the interaction of the third-party proxy voting platform and BlackRock internal systems. * Partner with BAIS voting analysts, portfolio managers, and other internal stakeholders across the active platform and across the shared platform such as Securities Lending and Client Reporting to support the BAIS proxy voting platform. * Partner with portfolio onboarding to ensure proper set-up of new portfolios for proxy voting. * Support and enhance client reporting of BAIS proxy voting activity. * Maintain and enhance the BAIS operational environment to ensure regulatory and client obligations are met. * Implement standardized control and reconciliation processes. * Support ad hoc requests within the scope of BAIS operations as needed for clients or other internal stakeholders. Key Qualifications * An undergraduate degree in finance, economics, accounting, or other relevant field. * A minimum two to four years of experience, preferably in an operational role. * A keen interest in corporate governance and proxy voting. * Collaborative with strong interpersonal skills to build and maintain relationships internally and with external parties. * Strong verbal and written communication skills. * Strong work ethic with the ability to prioritize, analyze, and resolve complex issues independently while paying consistent attention to detail. * Demonstrated problem-solving and project management skills. * Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint * Experience working with corporate governance data is a plus. * Experience with SQL or Python is a plus. For New York, NY Only the salary range for this position is USD$105,000.00 - USD$137,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: ********************************** BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
    $105k-137.5k yearly 21d ago
  • Client Operations Associate - West Coast Remote

    River 4.3company rating

    Remote job

    At River we are building the world's most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world's only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin. When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past. River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves. What you will do Directly interface with clients to manage questions and feedback about our products and services Analyze and identify trends in client activity and inquiries Identify and develop operational efficiencies to scale the business and processes Refine the business rules, automations, and communication methods across Client Operations Act as a liaison between clients and our various internal teams-Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services-to support business needs, improve the product, and enhance the client experience What we look for in you Ability and interest to work in a fast-paced fintech startup environment High agency self starter Collaborate and problem-solve well Customer-facing experience preferred Great communicator, conversationalist Highly adaptable; able to shift focus on the fly and balance many tasks Ability to identify trends in data and make decisions based on analyses Excel/Google Sheets, SQL, product management experience a plus, but not required Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems Salary and benefits Salary: $70,000 - Full Time Competitive compensation and equity Unlimited PTO Medical, dental, and vision insurance 401k Fully remote option Interview Process Screening Video Call (30 minutes) Role specific interview block (1 hour with 2 River employees) Prompted Assignment Culture & Executive Interview (1 hour block with 2 River employees)
    $70k yearly Auto-Apply 2d ago

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