Top Product Quality Manager Skills

Below we've compiled a list of the most important skills for a Product Quality Manager. We ranked the top skills based on the percentage of Product Quality Manager resumes they appeared on. For example, 10.6% of Product Quality Manager resumes contained Supplier Quality as a skill. Let's find out what skills a Product Quality Manager actually needs in order to be successful in the workplace.

The six most common skills found on Product Quality Manager resumes in 2020. Read below to see the full list.

1. Supplier Quality

high Demand
Here's how Supplier Quality is used in Product Quality Manager jobs:
  • Demonstrated 3-prong approach to Supplier Quality, Engineering Quality and manufacturing production line assembly reducing defects and warranty claims.
  • Performed Suppliers audit, prepared Supplier Quality performance metrics, and provided manufacturing support to semiconductor industries.
  • Conduct supplier quality assessments and partner with suppliers to execute improvement plans for quality and delivery.
  • Interacted directly with Chrysler Supplier Quality Manager on issues involving seating components.
  • Develop and manage a framework for monitoring supplier quality.
  • Manage supplier quality audits (system and process), including audit training, planning, scheduling and remedial work plans.
  • Serve as focal point for customer visits, customer concerns, process improvements, supplier quality and cost recovery.
  • Manage direct reports of Supplier Quality on supplier quality issues (review of root cause/corrective action etc.)
  • Established the quality systems, supplier quality function, and in-process functions to monitor internal quality.
  • Manage Material Review Board and discrepant material process to minimize scrap and improve supplier quality.
  • Established Supplier Quality Clinic to improve the handling and resolution of supplier material problems.
  • Review and analyze supplier quality performance, deviations and returned product reports.
  • Managed the Development and Supplier Quality Department with 4 direct reports.
  • Lead projects to improve supplier quality through Design For Manufacture.
  • Stream lined Supplier Quality Engineering group.
  • help supplier quality engineer and Apple team to run the test station successfully Skills Used.
  • Manage KPI's on Non-Conforming materials (reject rates, cost of quality, supplier quality escalations, claims/chargeback metrics.

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2. Audit Procedures

high Demand
Here's how Audit Procedures is used in Product Quality Manager jobs:
  • Implemented supplier selection, monitoring and audit procedures for assessing the quality capabilities of domestic and Latin American service subcontractors.
  • Developed internal audit procedures system that identified deficiencies within departmental functions and provided for timely follow-up to review improvements.
  • Developed and implemented audit procedures to ensure critical processing procedures were maintained, followed and within specifications.
  • Created, documented, and deployed organization's customer assurance and internal quality audit procedures.
  • Stay informed of current developments/revisions relevant to audit procedures.
  • Developed audit procedures, maintained scheduled material testing.

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3. New Product Development

high Demand
Here's how New Product Development is used in Product Quality Manager jobs:
  • Directed quality assurance activities for Tier 1 new product development.
  • Managed and coordinated food safety, quality assurance operations, and regulatory activities in addition to new product development projects.
  • Provide due diligence support to new product development during design and development stage supplier selection and qualification activities.
  • Developed an organization structure to support new product development, compliance and operational performance without sacrificing the COGS.
  • Participated closely with new product development and process engineers to develop process requirements.
  • Participated in New Product Development teams as quality department representative.

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4. Corrective Action

high Demand
Here's how Corrective Action is used in Product Quality Manager jobs:
  • Investigated quality complaints and developed corrective actions.
  • Provided corrective actions, which resulted in lowest rework rate of any mechanical contractor on the site.
  • Expedite resolution of suppliers' corrective actions by actively monitoring issue status and acting upon stagnated issues.
  • Analyzed field failure data and developed corrective actions (8-D) that addressed systemic issues.
  • Determine remediation or corrective action strategies and present to product development and sourcing teams.
  • Drive supplier improvement in the analysis of field failures and corrective actions.
  • Performed 8D's on issues with follow up on Permanent Corrective Actions.
  • Manage the on-line Corrective Action Process through the PRISM system.
  • Root cause and corrective action analysis on non-conforming product.
  • Perform root cause analysis, coordinate corrective actions.
  • Lead Corrective Action process for customers and suppliers.

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5. Process Improvement

high Demand
Here's how Process Improvement is used in Product Quality Manager jobs:
  • Established and achieved annual product margin improvements through Product design changes, manufacturing process changes and supplier process improvements.
  • Identified and addressed opportunities for efficiency and productivity upgrades; wrote a training manual outlining specific process improvements.
  • Instituted process improvements to optimize business processes in order processing through Lean Manufacturing principles.
  • Earned divisional Innovation Award for product and process improvement initiatives.
  • Led process improvement team; implemented tracking system for calibrated equipment adopted across four Boeing sites.
  • Team (2) member planning facilities and layout of $2 million equipment/process improvement.
  • Create and develop working teams and leader for process improvement.
  • Serve as Process Champion, Facilitator and Program Manager in Newington for Practical Process Improvement program.
  • Created 1-3-5-year tools technology and process improvement roadmap to support scalability goals.

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6. ISO

high Demand
Here's how ISO is used in Product Quality Manager jobs:
  • Gathered large amounts of process and product data and performed data reduction to isolate identifiable and actionable information.
  • Coordinated ISO 9001/AS9100 Quality Assurance implementation and accountability throughout the entire organization.
  • Coordinated and program-managed implementation of ISO 9000:2001 certification for CS department
  • Coordinated with four of ten NASA research centers managed by OSF to implement the Management Quality Control System (ISO).
  • Promoted from senior product QRE to supervisor position in 2.5 yrs, and then to product quality manager in 4yrs.
  • Maintain AS9100B/ISO9001-2008 Quality System; Lead all quarterly management reviews, NCP, CPAR, handle all audit findings.
  • Implemented ISO 9002 business development plans, quality Improvement projects, and generation of procedures in support of activities.
  • Performed process or product audits, contractor quality system (ISO 9001:2008 or MIL STD compliance) review.
  • Acted as liaison for customer quality audits, execution of corrective actions and compliance with customer quality requirements.
  • Maintained ISO Certification by passing ISO 2008- 9001 system audits, and provided oversight of ISO 2015-9001 implementation.
  • Reviewed, updated and approved ISO 9001 quality procedures and work instructions, inspections, and test instructions.
  • Performed P&G Quality Assurance Key Element Audits on GMP, ISO and regulatory standards and procedures.
  • Train management, supervisors, and associates on quality processes selected from Six Sigma and Lean Manufacturing methods.
  • Ensured that manufacturing practices and procedures were documented and complying with ISO-9001 standards through internal process auditing.
  • Assist in the implementation of ISO/TS 16949 quality system to all NAFTA (North American facilities).
  • Led the ISO 14001 EMS implementation team to a successful certification in 14 months in 2 facilities.
  • Primed the development of Quality Process for the new organization and became ISO 9000 certified.
  • Strengthen the supply base that led to multiple ISO certifications and sprayer certifications for export.
  • Conducted stand-up classroom training for large groups on the ISO Management System and organizational goals/objectives.
  • Total responsibility for managing, maintaining and implementation of the API Q1/ISO9001:2008 quality system.

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7. Product Quality

high Demand
Here's how Product Quality is used in Product Quality Manager jobs:
  • Acted as Quality gate keeper ensuring product quality requirements and standards are followed across various disciplines.
  • Presented detailed, fact-based visibility of product quality in the program milestone reviews.
  • Audited manufacturing plants to assure consistency of product quality measurement and reporting.
  • Manage product quality to insure production is in accordance to customers specifications.
  • Manage and monitor timely closure of product quality incident.
  • Develop and validate all processes insuring product quality.
  • Provided overall product quality inspection plans.
  • Manage investigations on product quality incidents.
  • Provided Product Quality support for Global Hawk and High Altitude Long Endurance systems including Broad Area Maritime Surveillance and Euro Hawk.
  • Maintained company reputation by delivering high levels of product quality from facilities in the process of being shut down or sold.
  • Evaluated product quality issues pertaining to material's corrosion protection, processes, equipment, welding, and testing system.
  • Improved productivity and product quality with reduced warranty cost per car in 2 years by 25% for North America.
  • Managed eight product quality control and documentation direct reports for an IBM AS/400 based construction accounting software provider.
  • Introduced the use of a set of required tools to determine process and product quality deficiencies.
  • Performed assessments and made recommendations concerning product quality, line layouts & system design.
  • Coordinated efforts between hardware, software and firmware engineers to achieve product quality goals.
  • Served as primary product quality point of contact for customer's quality directors.
  • Investigated product quality issues, communicating to the Manufacturing team as needed.
  • Evaluate product and component failures or defects to improve product quality.
  • Support and carry-out Product Quality Complaints functions, as necessary.

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8. Management System

high Demand
Here's how Management System is used in Product Quality Manager jobs:
  • Facilitated awareness training of regulations and standards, and continuous improvement efforts of the quality management system annually.
  • Presented quality management system to key customers.
  • Provide leadership and training, on the quality management system, to all associates.
  • Edit and deliver Quality Management System Manual for the FAA per 14CFR21.137.
  • Established electronic documentation management system.
  • Collaborated with Underwriters Laboratories through three successful continuous surveillance assessments in maintaining the company's ISO 9001 Quality Management System Registration.

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9. Customer Service

high Demand
Here's how Customer Service is used in Product Quality Manager jobs:
  • Managed facilitation of failed parts from the field back to manufacturing for failure analysis, improving quality and customer service.
  • Served as a functional level planner; designed and implemented innovative marketing and customer service for two facilities.
  • Provide and ensure a high standard to customer service.
  • Project lead for quality and customer service engineers.
  • Coordinate and perform product and procedure trainings with Customer Service, Sales and Marketing.
  • Awarded the Golden "Q" for excellence in customer service.

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10. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Product Quality Manager jobs:
  • Performed the necessary activities to ensure compliance requirements and manufacturing/release schedules are met.
  • Communicate and complete training on the Quality Management Systems throughout the organization to ensure compliance to procedures and related documentation requirements.
  • Manage the internal compliance department activities and personnel to ensure compliance with the applicable international regulatory requirements and quality system standards.
  • Developed and implemented quality control methodologies to ensure compliance with quality assurance standards, guidelines and procedures in each assigned tasks.
  • Increase retention by overseeing and personally following up on outstanding contracts Ensure compliance with Company Policies and Governmental Agency requirements.
  • Developed and conducted audit scheme to ensure compliance with medical device regulations while eliminating the need for corporate auditing support.

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11. Customer Complaints

high Demand
Here's how Customer Complaints is used in Product Quality Manager jobs:
  • Created and executed data capturing and metrics reporting, including daily-automated reports of customer complaints
  • Led initiative improving Certificate of Analysis creation/delivery reducing customer complaints by > 50%.
  • Developed plans to achieve and maintain Bounty quality goals in PPM, Run-to-Capability and Customer Complaints while staying cost competitive.
  • Upgraded the QA/QC program resulting in a 60% decrease in customer complaints.
  • Effected a 50% reduction in customer complaints and warranty costs.
  • Developed KPI s to improve process control and reduce customer complaints.

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12. Technical Support

high Demand
Here's how Technical Support is used in Product Quality Manager jobs:
  • Provided technical support to the Engineering, Operations, Marketing, Sales and Corporate Quality Assurance Departments.
  • Ensured proper technical support for Nokia and Carrier repair vendors and Call centers.
  • Provided technical support to Red-X problem solving activities.
  • Assist customers with technical support regarding all aspects of hyperbaric oxygen treatment, pressure vessels and gas delivery systems.
  • Provide technical support to internal and external customers with regard to product certifications, labeling, and finished product specifications.
  • Created surveillance work instructions, provided training and administrative/ technical support for fifteen non-local source inspectors and supplier resident representatives.

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13. QA

high Demand
Here's how QA is used in Product Quality Manager jobs:
  • Established an atmosphere of trust and collaboration between developers and QA engineers to improve department relationships and teamwork.
  • Directed team in development of QA plan of record, test plans, errata tracking and product shipment authorization.
  • Coordinated efforts between engineering, QA, marketing, sales and procurement.
  • Participated in Logistics and Procurement Conferences as Subject Matter Expert for QA.
  • Implement the QA development framework tool (CIEN).
  • Developed explicit Materiel Life Cycle QAPs ensuring AMC contract requirement/performance standards.
  • Direct responsibility for the pre-clinical and clinical study QAU at Ethicon Endo-Surgery Institute.

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14. Quality Standards

high Demand
Here's how Quality Standards is used in Product Quality Manager jobs:
  • Reduced inspection costs by 30% (300K) by reducing manual inspection by driving higher quality standards for incoming material.
  • Tasked with creating, documenting, and enforcing new LED quality standards for LED T8 production at BLP.
  • Developed quality standards, metrics and measurement for the department, for individual teams and for departmental measures.
  • Improved quality standards, lead CAPA's, reduced production holds, and expanded quality team members.
  • Supervised and mentored QA/QC inspectors and Documentation Specialists on quality standards, procedures and workinstructions.
  • Improved quality standards for inspecting bottled detergents and fabric softners reducing production holds.

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15. Sigma

average Demand
Here's how Sigma is used in Product Quality Manager jobs:
  • Cultivated $6M+ in Development cost reductions through Lean and Six Sigma principles within the first year.
  • Process Excellence 'Lean and 6-Sigma' trained for continuous process and quality improvement.
  • Earned a Six Sigma Green Belt.
  • Developed continuous improvement plans in support of reducing process variation; utilized 6 Sigma and statistical tools to monitor process variation.
  • Participated and led numerous Six-Sigma and Lean Manufacturing projects with the objective being to increase quality, productivity, and profitability.
  • Developed and provided Six Sigma and/or Lean training according to specific needs thereby improving management capabilities, leadership and motivational skills.

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16. R

average Demand
Here's how R is used in Product Quality Manager jobs:
  • Supervised implementation of manufacturing solutions.
  • Planned, implemented, and managed supplier development program domestically and internationally creating a zero-defect environment using Lean and Six-Sigma tools.
  • Collaborated with multiple Design Centers globally and institutionalized Common Hardware Development Process to track New Product Design activities & readiness.
  • Provided engineering services support for equipment and operations, oversaw corporate quality management activities and administered internal audit functions.
  • Re-designed and deployed a global change management process and integrating program from incoming materials through to customer acceptance.
  • Developed Design Collateral Maturity Audit Process Specification for all new process technologies that allowed new product design quality.
  • Managed maturity audits of semiconductor design technology as it progressed to production which included reliability and manufacturing goals.
  • Managed all challenges from shops regarding project scope and provided guidance on opportunities for increased technician efficiency/productivity.
  • Supported the manufacturing operations in providing superior quality products and upgraded the test equipment and inspection procedures.
  • Launched IPF Interim process enabling business-wide visibility and prioritization of product planning and resource management.
  • Direct interface with customer representatives on manufacturing plant visits, problem solving and performance criteria.
  • Implemented Customer Quality Clinic to improve effectiveness of Root Cause corrective action on customer escapes.
  • Presented before and after metrics to team following failure analysis showing impact of improvements.
  • Managed development quality assurance in advance of Design Control implementation in to QSR.
  • Prepared and delivered presentations on new systems and system enhancements to senior-level officers.
  • Designed and implemented sales processes supporting our consumer segment using Six Sigma methodology.
  • Maintained metrics and performed process audits geared toward reliability enhancement and superior quality.
  • Provided expert guidance to the Accenture Technology Organization regarding testing process improvement.
  • Worked with third party quality team to identify opportunity for process improvement.
  • Identified energy efficient materials for customers, ensuring they meet performance specifications.

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17. Failure Analysis

average Demand
Here's how Failure Analysis is used in Product Quality Manager jobs:
  • Worked directly with suppliers for defect analysis, failure analysis, containment actions and supplier development.
  • Initiated failure analysis methodologies to drill down to actual root cause.
  • Coordinate with AppleCare on RMA Failure Analysis program.
  • Facilitated hands-on failure analysis to determine root cause and permanent solutions to problems.
  • Implemented new metrics for product performance which incorporating service data and failure analysis data.
  • Assist suppliers in their failure analysis through 8-D root cause and establish corrective actions.

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18. Project Management

average Demand
Here's how Project Management is used in Product Quality Manager jobs:
  • Project Management o Monitor each phase of project development, ranging from manufacturing to delivery.
  • Define project management initiatives for security, access control and video projects.
  • Introduced a project management solution to manage projects more efficiently.
  • Project management of priority initiatives.
  • Co-managed the redesign and development of a new Engineering Phase Gate- project management system.
  • Develop business pricing and project management for QC functions of all product lines.
  • Care project management lead for successful launch of Ovi Store with AT&T and T-Mobile.
  • Project management skills (coordinate SQE team to support new products production).

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19. FDA

average Demand
Here's how FDA is used in Product Quality Manager jobs:
  • Direct responsibility for leading, managing and coordinating all FDA and Notified Body inspection/assessments for 4 manufacturing facilities worldwide.
  • Improved quality levels across the pharmaceutical, cosmetic, and food-grade product lines and reduced FDA regulation observations by 50%.
  • Maintained and prepared new listings for FDA Drug Master file and issued compliance letters.
  • Performed GMP audits of Contract Manufacturers and Suppliers Anticipated FDA field investigators' Hot Button issues and avoided Regulatory enforcement actions.
  • Maintain compliance with, FDA, ISO 9001 an d ISO 13485 - Quality management Systems Lead all product improvement projects.
  • Reviewed, authored and executed the remediation plans, updated validation and qualification documentation for the up coming FDA remediation visit.

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20. Quality Performance

average Demand
Here's how Quality Performance is used in Product Quality Manager jobs:
  • Liaised between senior management and production personnel; resolved conflicts and motivated staff to deliver high-quality performance.
  • Lead initiatives to improve manufacturing quality performance and APQP responsibilities for new program launches.
  • Managed quality performance implementation for new Entry Level Digital Two Way Radio System.
  • Reviewed quality performance statistics with management, customers and suppliers.
  • Evaluate internal programs for quality performance and corrective actions.
  • Communicate quality performance and identify trends.
  • Improved Quality performance & managed design and launch activities and the integration of acquisition product lines.
  • Review quality performance and communicate with general manager if there is any big problem.
  • Manage process for controlling, updating and reporting key business and quality performance metrics.

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21. Business Units

average Demand
Here's how Business Units is used in Product Quality Manager jobs:
  • Worked collaboratively across functions, regions and business units to implement project strategies that met continuous improvement initiatives.
  • Simplify internal company organization processes and ensure processes are deployed throughout the business units.
  • Conducted interviews across business units to identify initiatives that could impact the customer experience.
  • Co-developed an APQP tracker utilized in multiple business units.
  • Implemented Nutritive Sweeteners and Beverage Gases specifications based on Company requirements and Supplier authorization programs within four European Business Units.
  • Led project teams in formulating strategies for stabilization of process and communications between business units.

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22. Ppap

average Demand
Here's how Ppap is used in Product Quality Manager jobs:
  • Provided PPAP documentation and warrant submissions.
  • Developed and implemented PPAP standards for all Manufacturing suppliers within North America and China (300 + suppliers).
  • Worked with Supplier Quality & Vendors to determine root cause & corrective actions for failed PCB PPAP.
  • Directed PPAP and APAQP activities throughout the company.
  • Prepared Control Plans, FMEAs and PPAPs.
  • Respond to PPAP documentation requests and organize quality document packages when Government/Source Inspection is warranted per purchase order.

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23. Process Control

average Demand
Here's how Process Control is used in Product Quality Manager jobs:
  • Analyzed manufacturing processes and statistical process controls using empirical and statistical techniques.
  • Evaluated contractor Statistical process Control Plans and reports.
  • Organized and managed the quality, process control and engineering support functions relating to U.S. products.
  • Implemented process control for third party warranty repair charges to ensure proper charges.
  • Trained and developed 428 technicians in statistical process control.
  • Train, educate and personal development of Quality Assurance Managers and Production Managers on Statistical Process Control and Problem Solving Methodologies.

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24. SPC

average Demand
Here's how SPC is used in Product Quality Manager jobs:
  • Re-established the quality system including process parameters/procedures, data collection SPC/capability, calibration, layered audits, and problem solving/correction action.
  • Maintain, Review, Lead Investigations into specification adherence including recommendation for specification development and changes through defined SPC processes.
  • Directed in-coming, in-process and final disposition of materials using SPC techniques and holding manufacturing responsible for work quality.
  • Analyzed statistical data with SPC and product specifications to determine standards and establish quality and reliability objectives.
  • Estimated accuracy, precision and uncertainty of measurements using independently prepared control samples and SPC run charts.
  • Developed capability analysis for product performance and establish SPC program limits and data bases for continuous improvement.

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25. Direct Reports

average Demand
Here's how Direct Reports is used in Product Quality Manager jobs:
  • Manage the Performance Management Process and day-to-day direction and support to eight direct reports.
  • Supervised 11 direct reports with oversight for up to 300 employees.
  • Accomplished results through direct reports including thirteen Program Quality Engineers for various programs, and staff working within established organizational objectives.
  • Conducted weekly one-on-one sessions with Quality Supervisors to provide feedback and coaching for their direct reports and their personal career development.
  • Developed close working relationships with direct reports to facilitate open communication and to instill a sense of personal accountability.
  • Coordinate day to day quality assurance operations in the contract-packaging / contract-manufacturing food environment with 25 direct reports.

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26. Development Process

average Demand
Here's how Development Process is used in Product Quality Manager jobs:
  • Trained team members on retail products knowledge, industry best practice, quality assurance processes and software development processes.

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27. Quality Metrics

average Demand
Here's how Quality Metrics is used in Product Quality Manager jobs:
  • Analyzed key quality metrics for upper management decision-making as well as publication of quality performance.
  • Presented contractor quality metrics through Power Point Presentations at Quality Council meetings.
  • Manage organizations measurements on cost of quality metrics.
  • Create internal process documents to manage critical processes including defect investigations, warranty, and cost of quality metrics.
  • Managed all sub-suppliers and set required quality metrics and Engineering standards.
  • Provided quality metrics to AT&T per brand contract agreement and maintained contract compliance.

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28. Quality Processes

average Demand
Here's how Quality Processes is used in Product Quality Manager jobs:
  • Appointed by Quality Executives to integrate product development quality processes into virtual engineering process.
  • Ensured all quality processes and documentation were followed and maintained.
  • Worked with systems engineering team to innovate and improve quality processes.

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29. OEM

average Demand
Here's how OEM is used in Product Quality Manager jobs:
  • Established Quality fundamentals for the OEM Authorized Replicator program by implementing a comprehensive Quality Review and measurement process.
  • Served as failure analysis focal point for OEM and end user customers.
  • Managed OEM and outsourcing activities on AR coating and lens polishing equipment.
  • Directed all programs for OEM manufacturing at the Trenton facility.
  • Directed new product launch initiatives for OEM/Private Label customers.
  • Conducted OEM and non-OEM vendor facility inspections.

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30. Fmea

low Demand
Here's how Fmea is used in Product Quality Manager jobs:
  • Help by leading meetings and workshops to robust operational procedures/plans to prevent parts escapes - through engineering FMEA and quality audits.
  • Analyze suppliers' SPC data, FMEA & Control Plans and drawings while performing root Cause Analysis.
  • Updated and maintained PFMEA's, Quality Instructions, Control Plans and Process Flow Charts.
  • Assigned to review DFMEAs for ECM / PCM modules.
  • Coordinated with team to ensure minimized backlog management and process bottlenecks through the use of FMEA application with resolution/mitigation efforts.
  • Lead cross-functional continual improvement teams through scrap reduction, efficiency improvements, FMEA and project management and supplier development.

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31. Test Cases

low Demand
Here's how Test Cases is used in Product Quality Manager jobs:
  • Created test cases and plans to execute the adherence of the specification and provided severity/priority based defects reports and monitored resolution.
  • Managed and conducted application testing processes * Analyzed applications requirements and objectives and developed detailed test plans and test cases.
  • Managed/participated in functional testing of Points application with the creation and utilization of automated/manual test cases/scripts.
  • Manage the execution of test cases, identify and communicate defects and monitor resolutions
  • Developed functional and regression test cases to validate the corporate information system.
  • Review Test cases execution and ensure results achieve documented objectives and criteria.

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32. QC

low Demand
Here's how QC is used in Product Quality Manager jobs:
  • Manage customer relations, specifications, and testing procedures for QC functions concerning technical, pharmaceutical, and food grade products.
  • Assist PQC Managers, PQC Project Manager, Lead Product Specialist and PQC Technical Complaints team members, as needed.
  • Authored the Quality Control Plan (QCP) documentation collaborating to set product goals.
  • Promoted in 2014 to manager of the QC laboratory and Quality Assurance department.
  • Directed daily QC operations in a 24 hour 7 day manufacturing facility.
  • Supervised the Outgoing/Incoming QC, Quality System and Document Control Team.
  • Set up IQC inspection standards and arrange IQC human resource at the begining of each build.
  • Created internal QC process for packaging and labeling requirements for key accounts.

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33. Customer Requirements

low Demand
Here's how Customer Requirements is used in Product Quality Manager jobs:
  • Collaborated closely with in-house and contract manufacturing quality teams to maintain quality standards and ensure customer requirements are met.
  • Directed quality control activities to ensure that products were tested properly and met customer requirements.
  • Hired to implement quality related customer requirements, agreements and improvements to ensure customer satisfaction.
  • Major customer requirements include Aerospace, Automotive, and Medical.
  • Utilized the principles of the 8D Problem Solving Methodology and how they integrate with customer requirements attaining closure with customer.
  • Analyzed JD Power results to create voice of the customer requirements for design.
  • Ensured that internal process specifications met both MIL-PRF-19500 standards and customer requirements.
  • Ensured all customer requirements were met.

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34. Product Management

low Demand
Here's how Product Management is used in Product Quality Manager jobs:
  • Resolve customer escalations by collaborating with all areas of the Paragon Business Unit (development, product management and support).

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35. TQM

low Demand
Here's how TQM is used in Product Quality Manager jobs:
  • Provided subject-matter-expertise for TQM system and facilitated Quality Improvement Projects.
  • Improved production yields and AOQL by 15% through applied Quality methods, TQM principles, Continuous improvement, DOE/SPC.
  • Defined and established quality TQM/LAR test parameters in accordance with key test standards.

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36. GMP

low Demand
Here's how GMP is used in Product Quality Manager jobs:
  • Integrated food safety and GMP considerations into the design of production.
  • Developed and managed a comprehensive vendor qualification program to support the GMP manufacture of biodefense vaccine and blood products.
  • Perform Quality/GMP/GDP related processes and support staff in a bilingual environment with a broad variety of regulatory and compliance requirements.
  • Maintain in-depth knowledge and understanding of quality management system requirements associated with QMS/GMP standards and relevant regulatory requirements
  • Coordinated training program documentation and conducted initial and annual GMP training.
  • Converted a research based company into a CGMP Component Manufacturer.

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37. Ts16949

low Demand
Here's how Ts16949 is used in Product Quality Manager jobs:
  • Launched TS16949 certification program in parallel with implementation of corporate global procedures and establishment of local facility procedures.
  • Launched and implemented policies and procedures to assure success including driving TS16949 certification initiatives.
  • Maintained ISO 9001:2008 certification at Carthage facility while implementing and obtaining ISO/TS16949 certification.
  • Manage all aspects of quality for TS16949 registered automotive tubing products manufacturer.
  • Managed TS16949 quality system while providing leadership in an organized labor environment.
  • Developed and implemented TS16949 Quality Systems resulting in successful registration.

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38. PPM

low Demand
Here's how PPM is used in Product Quality Manager jobs:
  • Improved systems from 300-400 defective PPM to 25 defective PPM through process improvements and collaboration with product supply and product research.
  • Provided technical expertise for new product introductions to meet automotive PPM criteria of zero defects.
  • Deployed Agile/SCRUM processes, metrics, Clarity PPM management, and Rally SCRUM tools.
  • Achieved 28 PPM return level on all new tires produced in 2010.
  • Improved OE return level from 8.6 PPM (2009) to 0.0 YTD in 2010.
  • Reduce Customer DPPM by 95%.
  • Strived to lower Parts per Million (PPM) defects, while improving company profitability.
  • Lead customer satisfaction RPPM goals, meet operations metrics compliances: FTTQ, Cost, TS16949 audits.

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39. UL

low Demand
Here's how UL is used in Product Quality Manager jobs:
  • Scheduled, coordinated and conducted internal management audits and administered corrective and preventive actions following consultation with Senior Managers.
  • Reinforced communication between all management levels to facilitate standardized operations according to medical standards and HIPAA regulations.
  • Organized and conducted weekly production meetings to analyze and to coordinate production procedures and schedules.
  • Develop lean manufacturing program and create a culture of standardized processes and Lean-based procedures.
  • Implemented performance standards and measurements resulting in increased productivity and reduction of costs.
  • Maintained a program for analysis of customer's/competitor's samples and reviewed results.
  • Published performance results and organized continuous improvement initiatives based on the findings.
  • Confronted and resolved difficult people issues affecting individual and team performance.
  • Managed contract quality operations for compliance to regulatory and GSK requirements.
  • Fulfilled reporting obligations to upper level management.
  • Direct the North America product launch program; interface with domestic and global business groups to affect successful new product implementations.
  • Established and executed an ongoing reliability testing (ORT) program and procedure for modulators in accordance to established specified standards.
  • Set calibration schedule (time table), and follow the execution, doing the required correction (if any).
  • Managed and submitted a 2000 line Integrated Master schedule using Microsoft Project on a monthly basis to the prime contractor.
  • Issued Technical Service Bulletins (TSB) and Completion Inspection Certification (MLIT related) as required by Japanese law.
  • Consulted AMEX clients by analyzing and building reports; trouble-shooting PC products; extensively researching data issues and resolving issues.
  • Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
  • Act in a consultant role to introduce supply chain staff on best practice, quality assurance and continuous improvement measures.
  • Coordinate with field operations manager to create budgets and schedules for installs, commissioning, repairs, and upgrades.
  • Managed all Domestic and International Regulatory Functions for H&D east coast facilities and 25 plus Contract Manufacturers.

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40. Product Complaints

low Demand
Here's how Product Complaints is used in Product Quality Manager jobs:
  • Understand product specific information regarding common product complaints.
  • Analyze customer feedback, product complaints and CAPA activity.
  • Investigated product complaints for Frozen Appetizers and Potatoes.

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41. SOP

low Demand
Here's how SOP is used in Product Quality Manager jobs:
  • Created SOPs for website, product development, and returns; trained employees and distributors.
  • Oversee continuing education courses designed to promote continuous improvement utilizing problem solving techniques and SPC philosophies.
  • Developed SSOP operating procedures to include Master Sanitation Program to meet standards.
  • Developed and documented Materials Requirement Planning (MRP)/ERP SOP applications, sampling plans and quality control plans.
  • Train and supervise QC line inspectors on SOP and SPC methods for product analysis.
  • Have contributed to writing, revision and maintenance of all internal controlled documents regarding methods and SOP's

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42. Product Specifications

low Demand
Here's how Product Specifications is used in Product Quality Manager jobs:
  • Developed and analyzes statistical data and product specifications to determine standards and establish quality and reliability expectancy of finished product.
  • Provide Product Specifications for Frozen Appetizers and Potatoes.
  • Assure that all products meet or exceed product specifications and customer expectations.
  • Established QA department including documented and controlled product specifications, policy and procedures for the making of commercial water cooling towers.
  • Developed and analyzed statistical data and product specifications to determine and establish standards for the quality and reliability of finished products.
  • Analyze statistical data and product specifications to determine present standards and establishes proposed quality and reliability expectancy of finished product.

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43. Data Analysis

low Demand
Here's how Data Analysis is used in Product Quality Manager jobs:
  • Utilized quality tools for problem solving and data analysis.

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44. Osha

low Demand
Here's how Osha is used in Product Quality Manager jobs:
  • Assisted facilities and human resource management in developing and implementing employee safety and environmental training according to OSHA and ISO requirements.
  • Developed and implemented training programs on laboratory policies and procedures that significantly improved safety and assured compliance to OSHA regulations.
  • Served as main company representative during yearly routine OSHA consultation visits and assured correction of any negative findings.
  • Manage and implement all safety related activities within the facility including all OSHA requirements and safety meeting.
  • Administered safety orientation to visitors and new employees and assured Laboratory Personnel complied with OSHA regulations.
  • Facilitate Regulatory compliance, including OSHA, environmental, and cosmetic regulations.

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45. Chrysler

low Demand
Here's how Chrysler is used in Product Quality Manager jobs:
  • Implemented Six Sigma process capability for GM, Ford, and Chrysler components.
  • Launch Manager for 2007 new seating systems for the Chrysler Aspen & Dodge Durango.
  • Recognized by General Motors and Daimler Chrysler for exceptional quality.
  • Established bench mark quality/ corrective action process within Chrysler Corporation.
  • Led quality management initiatives through direct communication with Chrysler Group and US-based plants.
  • Coordinated meetings and negotiations with Directors and Vice Presidents of DaimlerChrysler Auburn Hills.

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46. Medical Devices

low Demand
Here's how Medical Devices is used in Product Quality Manager jobs:
  • Prepared and submitted applications to Health Canada for marketing of Medical Devices.
  • Assisted regulatory in developing technical dossiers for CE Mark of Class II and III medical devices.
  • Managed operations of cutting tool manufacturer for the Medical Devices in a facility of 75employees.
  • Dispense medical devices or drugs, and calculate dosages and provide instructions as necessary.
  • Assisted in developing processes (project management) for launching new medical devices.
  • Work with Contract Manufacturers in the manufacturing of medical devices.

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47. KPI

low Demand
Here's how KPI is used in Product Quality Manager jobs:
  • Provided early identification of critical key components and risk assessments with standardized KPI health metrics milestone reporting.
  • Communicated up to date KPIs and results to line management and employees at monthly meetings and business reviews.
  • Coordinated with site leadership to prepare, create, and manage site Quality KPIs and annual Objectives.
  • Developed KPI's measurement system and distributed charts monthly to facilities and Leadership Team to assure communication and continuous improvement.
  • Pioneered Key Performance Indicators (KPI) analytic/reporting system to improve prioritization and cooperation for improvement opportunities.
  • Established optimum standard operating procedures and KPI to provide a structured environment conducive to high performance.

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48. API

low Demand
Here's how API is used in Product Quality Manager jobs:
  • Manage quality functions for each tolling account at a contract manufacturing API & cosmetic manufacturing facility.
  • Managed the Quality Assurance department for a API, cosmetic, and food grade production facility from 2011 through 2014.
  • Developed a compliance plan for API & food products.
  • Coordinated testing efforts with offshore development team in all aspects of functionality, usability and Different browser and API integration.
  • Developed quality assurance training plans and user research materials which facilitated the rapid transition of new engineers into group.
  • Organized and regularly updated construction design and code library for rapid access and utilization by plant and government personnel.

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49. CPK

low Demand
Here's how CPK is used in Product Quality Manager jobs:
  • Developed and integrated scorecards and CPK tracking tool for top spend suppliers
  • Validated DFMEA, PFMEA, GR&R, PPAP, Ppk, Cpk and control plans for new product launches.

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20 Most Common Skill for a Product Quality Manager

Supplier Quality13.4%
Audit Procedures12.1%
New Product Development9.8%
Corrective Action7.2%
Process Improvement6.9%
ISO6.5%
Product Quality5.9%
Management System5.1%

Typical Skill-Sets Required For A Product Quality Manager

RankSkillPercentage of ResumesPercentage
1
1
Supplier Quality
Supplier Quality
10.6%
10.6%
2
2
Audit Procedures
Audit Procedures
9.6%
9.6%
3
3
New Product Development
New Product Development
7.7%
7.7%
4
4
Corrective Action
Corrective Action
5.7%
5.7%
5
5
Process Improvement
Process Improvement
5.4%
5.4%
6
6
ISO
ISO
5.1%
5.1%
7
7
Product Quality
Product Quality
4.7%
4.7%
8
8
Management System
Management System
4%
4%
9
9
Customer Service
Customer Service
3.8%
3.8%
10
10
Ensure Compliance
Ensure Compliance
3.6%
3.6%
11
11
Customer Complaints
Customer Complaints
2.8%
2.8%
12
12
Technical Support
Technical Support
2.2%
2.2%
13
13
QA
QA
2.1%
2.1%
14
14
Quality Standards
Quality Standards
2%
2%
15
15
Sigma
Sigma
1.9%
1.9%
16
16
R
R
1.8%
1.8%
17
17
Failure Analysis
Failure Analysis
1.6%
1.6%
18
18
Project Management
Project Management
1.6%
1.6%
19
19
FDA
FDA
1.5%
1.5%
20
20
Quality Performance
Quality Performance
1.3%
1.3%
21
21
Business Units
Business Units
1.2%
1.2%
22
22
Ppap
Ppap
1.1%
1.1%
23
23
Process Control
Process Control
1.1%
1.1%
24
24
SPC
SPC
1.1%
1.1%
25
25
Direct Reports
Direct Reports
1.1%
1.1%
26
26
Development Process
Development Process
1%
1%
27
27
Quality Metrics
Quality Metrics
0.9%
0.9%
28
28
Quality Processes
Quality Processes
0.9%
0.9%
29
29
OEM
OEM
0.8%
0.8%
30
30
Fmea
Fmea
0.8%
0.8%
31
31
Test Cases
Test Cases
0.8%
0.8%
32
32
QC
QC
0.8%
0.8%
33
33
Customer Requirements
Customer Requirements
0.8%
0.8%
34
34
Product Management
Product Management
0.8%
0.8%
35
35
TQM
TQM
0.7%
0.7%
36
36
GMP
GMP
0.6%
0.6%
37
37
Ts16949
Ts16949
0.6%
0.6%
38
38
PPM
PPM
0.6%
0.6%
39
39
UL
UL
0.6%
0.6%
40
40
Product Complaints
Product Complaints
0.5%
0.5%
41
41
SOP
SOP
0.5%
0.5%
42
42
Product Specifications
Product Specifications
0.5%
0.5%
43
43
Data Analysis
Data Analysis
0.5%
0.5%
44
44
Osha
Osha
0.5%
0.5%
45
45
Chrysler
Chrysler
0.5%
0.5%
46
46
Medical Devices
Medical Devices
0.5%
0.5%
47
47
KPI
KPI
0.4%
0.4%
48
48
API
API
0.4%
0.4%
49
49
CPK
CPK
0.4%
0.4%

34,599 Product Quality Manager Jobs

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