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Become A Product Service Associate

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Working As A Product Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Product Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Product Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Product Service Associate jobs

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Product Service Associate Demographics

Gender

Male

61.0%

Female

37.9%

Unknown

1.0%
Ethnicity

White

80.1%

Hispanic or Latino

11.1%

Asian

6.7%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

52.0%

Portuguese

16.0%

German

8.0%

French

8.0%

Mandarin

4.0%

Malayalam

4.0%

Tamil

4.0%

Italian

4.0%
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Product Service Associate Education

Schools

University of Phoenix

13.8%

Iowa State University

8.6%

Southern New Hampshire University

6.9%

Walden University

5.2%

Troy University

5.2%

Kaplan University

5.2%

Strayer University

5.2%

West Virginia University

5.2%

Middle Tennessee State University

5.2%

University of Denver

5.2%

Northeastern State University

3.4%

Kutztown University of Pennsylvania

3.4%

Western Carolina University

3.4%

University of Southern Indiana

3.4%

New York University

3.4%

Johnson County Community College

3.4%

Platt College-Riverside

3.4%

Del Mar College

3.4%

Ultimate Medical Academy - Clearwater

3.4%

South Plains College

3.4%
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Majors

Business

29.1%

Criminal Justice

9.1%

Management

5.1%

Human Resources Management

4.7%

Psychology

4.3%

Information Technology

4.3%

Communication

3.9%

Computer Information Systems

3.9%

Accounting

3.9%

Graphic Design

3.5%

Computer Science

3.1%

General Studies

3.1%

Finance

3.1%

Health Care Administration

3.1%

Nursing

2.8%

Political Science

2.8%

Marketing

2.8%

Education

2.4%

Liberal Arts

2.4%

Medical Assisting Services

2.4%
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Degrees

Bachelors

33.2%

Other

32.9%

Associate

14.2%

Masters

10.7%

Certificate

5.6%

Diploma

2.1%

Doctorate

0.9%

License

0.5%
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Top Skills for A Product Service Associate

ResponsiveCustomerServiceCorporatePlanogramsStoreMerchandiseProductServiceProjects/ResetsLoweStoreDisplaysPSAProductSupportMaterialsDisplayProductsIn-StoreServiceProjectsOverallAdministrationBuildingProductsIn-StoreProductsEMSHardwareSalesFloorElectricPalletJackProductPlacementProductKnowledgeCustomerSatisfaction

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Top Product Service Associate Skills

  1. Responsive Customer Service
  2. Corporate Planograms
  3. Store Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Provided prompt and responsive customer service by helping customers locate products and loading products in their vehicles as needed.
  • Set and reset product displays based on corporate planograms for merchandising in 16 stores in the Denver Metro Area.
  • Answered customer and associate questions regarding store merchandise, department information and pricing.
  • Travel to various Lowe's locations within the Augusta, GA and Aiken, SC area to execute service projects.
  • Managed ans scheduled contracted installers, set, built and maintained store displays for Rockford location.

Top Product Service Associate Employers

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