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Become A Product Services Manager

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Working As A Product Services Manager

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Product Services Manager Do At Stanley Black and Decker

* Facilitate Monthly Closeout byreviewing financial results; calculating and preparing monthly journal entries surrounding P&L; and Balance Sheet.
* Support commercial finance as required including support to PSD and Powers sales and operations management as necessary.
* Assist with the tracking and reconciliation preparation for PSD and Powers Inventory, including in-transit inventory and Powers subcontracting processes.
* Assist with PSD and Powers Branch audits including conducting certain audits, review of results, remediation of issues, and communication of results to management.
* Manage the accrual process at Powers by communicating with the business monthly to understand potential unrecorded liabilities and reviewing month end indirect procurement system report to ensure accuracy of automated accrual
* Manage the quarterly E&O; Analysis for PSD and Powers including expired product listing and the ad hoc inventory disposition process.
* Manage fixed asset processes at all Powers US Branch locations including monthly idle asset reviews with local branch managers,
* Work with the business to resolve accounts payable issues related to vendors, goods receipt, invoice, coding and ownership issues.
* Other financial support as necessary

What Does A Product Services Manager Do At Thermo Fisher Scientific

* Manages daily activities of Coordinator and Analyst team, including delegating item maintenance, new item requests, special projects, weekly reports and price roll duties.
* Ensures continuous workflow within the department, timely completion of projects and continuous assessment of training and staffing needs.
* Acts as liaison with other departments, such as Product Management, Purchasing, Inventory Policies, Pricing and Regulatory to improve internal processes and work with these teams on data cleansing initiatives.
* Supports Annual Supplier Pricing project by creating project plans, training documents, presentations, daily reports as well as leading status update calls with all divisions of Product Management and Canada Product Services.
* Works with the Product Analyst to ensure departmental procedures and SOPs are updated.
* Collaborates with global counterparts to leverage existing processes and support future improvements, specifically around supplier pricing, new item creation and item maintenance.
* Coordinates training of new and experienced Product Coordinators on new, current and developing functions.
* Develops and maintains team metrics in order to measure accuracy, timeliness and productivity of the team.
* Acts as the Pricing AS/400 administrator completing routine maintenance, monthly/quarterly reporting and troubleshooting.
* Manages and directs coordinators through training, annual performance reviews and daily feedback.
* Responds to requests for assistance and projects as necessary to satisfy internal and external customers.
* Provides appropriate back-up support for Director on special requests and projects

What Does A Product Services Manager Do At Zodiac Aerospace

* Be proactive in managing day-to-day relationship with OEM and MRO customer’s aftermarket teams with the intent to identify what support is needed and to implement action plans
* Act as direct liaison between ZXAI and OEM customers on every aftermarket customer support request in line with the supplier compliant matrix
* Work across functional lines to translate market trends and opportunities into supported business plans.
* Present quarterly business reviews on product delivery to need, delivery to promise, top customer dissatisfaction/product failure, removal rate, corrective actions, lead time reduction, Turn-around
* Time on repairs and more
* Visit customers to understand and map customer aftermarket process to ensure optimizations and improvement are archived on both sides.
* Listen, resolve, track and monitor in-service customer requests
* Report all findings and ensure follow-up with customers
* Work cross-functionally to bring the voice of the customer across all internal ZXAI departments/functions
* Organize bi-weekly phone calls with aftermarket OEM teams to proactively lead the conversation on product support
* Provide prompt written and/or verbal response to customer specific questions
* Develop training materials on new products and perform customer training together with Sales
* Organize workshops to prevent product failure and discuss possible design changes.
* Must be able to present and talk to both small and large groups comfortably.
* Work closely with Program Managers and Operations Managers, serve as the liaison for new product entry into service, overseeing the proper transition from program development to aftermarket
* Travel approximately 20% of the time, as needed (including internationally

What Does A Product Services Manager Do At Meijer

* Communicating and developing the strategic vision, strategy and execution services to enable the merchandising and planning teams
* Leading with IT to deliver systems solutions for all teams
* Communicating with leadership to create understanding of system strategies and their impacts on various parts of the organization; this requires an understanding of our corporate environment and a willingness to engage everyone on the potential impact of changes
* Exposing and supporting the innovation across the organization to maximize talent resources
* Providing leadership within team to manage effectively an open relationship across the team and leadership
* Providing coaching, guidance, and direction to the Product System Support Services Team to develop their individual skill set
* Developing partnership with Planning Directors, Planning Managers and Merchandising to resolve conflict and teamwork issues within assigned teams to be sure they are operating effectively and efficiently
* Communicating with Merchandise Operations Director and appropriate levels of the organization to recognize and raise issues or opportunities in a timely manner
* Implementing process and systems improvements in the area of data analysis to assist in achieving business goals and objectives
* Ensuring processes, training, analytics, tools, and implementations are enterprise in nature

What Does A Product Services Manager Do At MUFG Union Bank

* Review for completeness (and challenge where appropriate) and submit New and Changed product notification forms for the Product Intake Advisory Council (PIAC)
* Set up PIAC meetings Set Agenda for Product Risk Review meetings (the approval forum for changed products and services)
* Complete Minutes for Product Risk Review – maintain accurate records in Archer (system of record)
* Various Monthly Reporting Responsibilities (subset list below)
* Maintain Administrative Updates on all items in the Pipeline
* Archer
* Train users / troubleshoot as needed
* Maintain change requests / work with IT to implement
* Ongoing system testing (for releases)
* Reporting Subset List
* Various Bank, Branch, and legal entity Product Updates
* Compliance Product Metrics
* Monthly Pipeline Report
* Monthly Strategic Update
* Quarterly Strategic Update
* Bachelor’s Degree in Business, Finance or Accounting
* Business, Accounting or Finance related postgraduate degree is a plus
* years' experience in the financial services industry in operational risk or compliance
* years' experience with RSA Archer eGRC a plus
* Experience with new product approval processes in the financial services industry
* Proven ability to interact and communicate effectively with senior management across various divisions
* Facility with Excel, Word, PowerPoint and project-related software packages
* Strong analytical and critical thinking skills
* Project Management skills
* Ability to multi-task and work in a fast paced, ever changing environment
* The above statements are intended to describe the general nature and level of work being performed.
* They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
* We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.
* We do not discriminate in employment decisions on the basis of any protected category

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How To Become A Product Services Manager

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Product Services Manager jobs

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Product Services Manager Demographics

Gender

  • Male

    61.0%
  • Female

    36.9%
  • Unknown

    2.2%

Ethnicity

  • White

    79.4%
  • Hispanic or Latino

    10.0%
  • Asian

    8.1%
  • Unknown

    2.2%
  • Black or African American

    0.4%
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Languages Spoken

  • Spanish

    35.0%
  • German

    10.0%
  • Hindi

    10.0%
  • Chinese

    5.0%
  • Turkish

    5.0%
  • Marathi

    5.0%
  • Japanese

    5.0%
  • French

    5.0%
  • Gujarati

    5.0%
  • Persian

    5.0%
  • Russian

    5.0%
  • Italian

    5.0%
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Product Services Manager

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Product Services Manager Education

Product Services Manager

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Real Product Services Manager Salaries

Job Title Company Location Start Date Salary
Product and Services Manager Blackline Group, Inc. Seattle, WA Sep 07, 2014 $143,000
New Products and Services Manager Mayo Clinic Rochester, MN Jan 08, 2016 $120,000
Strategic MKT. Manager, Pharmaceutical Services & Products Best Aid Community Pharmacy LLC New York, NY Mar 15, 2016 $108,858
Manager of CM Product Service Support La Grange Acquisition, L.P. Houston, TX Oct 15, 2014 $106,050
Manager of CM Product Service Support La Grange Acquisition, L.P. Houston, TX Oct 15, 2011 $100,000
Manager Product/Service I Baker Hughes Incorporated Sugar Land, TX Mar 06, 2011 $90,607
Product Service Manager Manitowoc MEC, Inc. Las Vegas, NV Jul 19, 2013 $75,700 -
$98,927
Product Service Manager Manitowoc MEC, Inc. Las Vegas, NV Jul 18, 2010 $66,872 -
$94,760
Product and Services Manager The Institute for Financial Markets Washington, DC Mar 01, 2010 $66,500
Products and Services Manager The Institute for Financial Markets Washington, DC Mar 01, 2010 $66,495
Products and Services Manager The Institute for Finanial Markets Washington, DC Mar 01, 2010 $66,495

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Top Skills for A Product Services Manager

ProductServiceCustomerServiceProductDeliveryProductLineSafetyServiceDepartmentTechnicalSupportWarrantyClaimsOnlineWebProductDevelopmentCustomerSatisfactionProductSupportOEMISOSalesFloorProductKnowledgeAdditionalCustomerSupportProjectManagement

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Top Product Services Manager Skills

  1. Product Service
  2. Customer Service
  3. Product Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Developed and led global product services organization.
  • Implemented employee recognition program to create a sense of ownership for exemplary customer service.
  • Worked with customers, marketing and product delivery to select enhancements and features.
  • Conducted research and tested all new voice product lines to insure they met with a high standard of reliability and performance.
  • Ensured departments were in compliance with corporate safety guidelines.

Top Product Services Manager Employers

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