Product services manager job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description

Job Summary:

The Product Manager will serve as a liaison between the business, IT and external vendors on projects and initiatives. The Product Manager is responsible for managing multiple projects and initiatives from initiation to implementation. The Product Manager will be working closely with IT during the project lifecycle to provide support and will manage non-IT related tasks of those projects. The Product Manager will perform analysis into key business processes to determine opportunities for optimization and improved customer experience.

Job Duties:

Responsible for documenting detailed project needs and requirements and partnering with IT and/or vendors on the execution of projects through the project lifecycle. Documents and analyzes business processes and offers solutions and/or recommendations for improvement(s) to the appropriate leaders. Develops and maintains a detailed understanding of business processes and applications, customer experience and business priorities. Tracks progress against milestones and prepares detailed status reports of projects and initiatives Establishes and maintains effective working relationships with key business leaders and stakeholders Resolves project issues and roadblocks to mitigate risks and delays. Escalates when appropriate Other duties as assigned



Education and Work Experience:



College degree required; equivalent work experience may be considered in lieu of degree Six (6) plus years of experience; in consumer auto finance preferred. Excellent documentation and process mapping skills Strong problem solver; excellent project management skills; attention to details, research analysis and writing skills Excellent written and verbal communication skills Able to work well with people from many different disciplines with varying degrees of technical experience Ability to adapt to a rapidly changing environment Strong team player with a high level of professionalism and initiative


Exeter Finance LLC is an Equal Opportunity Employer.

We're looking for an entrepreneurial-minded individual to help lead the launch and growth of Rapid7's emerging MSSP Program. In this cross-functional role, you will be at the ground floor of designing and implementing our MSSP business and best-in-class MSSP experience by working across the organization to assess opportunities for program development, define requirements, and support the launch and ongoing growth of our MSSP Program.
About the Team
The Managed Services Practice is the high-impact team responsible for answering the ever-growing customer demand for managed security services. Our team is constantly striving to deliver outcomes that exceed customer expectations. Building solutions designed for MSSPs to exceed customer expectations is fundamental to both our team mission and overall Rapid7 corporate strategy.

About the Role

In this role, you will:
Ensure the success of Rapid7's MSSP business by serving as the lead advocate for MSSP partners and their ability to thrive with Rapid7 Assess the evolving needs of MSSPs at both industry and partner level, evaluating Rapid7's ability to meet those needs through technology, program offerings, and support services Collaborate with key internal stakeholders across Product, Operations, Commercialization, Customer Success, Tech Support, Training, and Go-to-Customer teams to inform business requirements, influence prioritization of technology roadmap projects, and support the development of MSSP-related solutions and processes Maintain MSSP expertise by staying abreast of industry and competitive insight while cultivating relationships with current partners, prospective partners, and Rapid7's Channel team

The skills you'll bring include:
6+ years of direct experience having worked at an MSSP or having previously built solutions for MSSPs who deliver a variety of services that include Detection & Response3+ years experience in product management role or similar functionA knack for identifying opportunities to solve partner problems and translating needs into business requirementsA keen ability to work cross-functionally and lead through influence by communicating a clear and compelling visionA technical mindset for evaluating Rapid7's product portfolio and assessing areas of strength and weakness for MSSPs

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

About Rapid7

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.

#LI-MM2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Service Now Product Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:


Build roadmap and product backlog for the Service Now Platform Leads the working backwards documents for a platform product release Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems Identifies innovations and leads "test and learn" experiments to create platform products that increase customer value Defines and measures the KPIs for a platform product Develops business and platform requirements for either one platform component of a large platform product or a narrow product Determines release goals for a narrow platform product or a component of a large product Identifies best practices for continuous product development improvement


Qualifications:


Hands on experience with Service Now platform Experience in working Incident, Problem, Change and Service Portal 6-10 years of relevant experience in in a product line management and/or strategic planning role. Significant experience building complex business and/or transactional models. Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams


We offer:


Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance) Opportunity to join great, well-coordinated team A great environment for learning new technology and tools, online and instructor led training opportunities Working in a friendly, dynamic, and multinational environment Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas A chance to make a difference with various affinity networks and charity initiatives



Job Family Group:

Technology


Job Family:

Digital Tech Product Management


Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.