What does a product services manager do?
A product services manager specializes in overseeing the development of products and services in a company, ensuring efficiency and client satisfaction. They are typically in charge of managing product roadmaps, performing research and market analysis to identify business opportunities, gathering and analyzing client feedback, and coordinating different departments to come up with new products for the market. Furthermore, as a manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Product services manager responsibilities
Here are examples of responsibilities from real product services manager resumes:
- Lead the evaluation, execution, and partner development for cloud application services.
- Lead key development initiatives such as wireless mobile internet, mobile advertising and cloud services.
- Lead cross-functional team in pioneering the application/game download ecosystem with the implementation of Java games and generating significant new revenue stream.
- Define platform and handset library requirements to allow access from third party APIs.
- Utilize SQL to support data-driven analysis and decision processes to inform project prioritization, assess feature effectiveness, and troubleshoot issues.
- Interview and hire inside sales staff to build service traction in SaaS and IaaS markets.
- Transition marketing department to new Siebel 8 CRM solution to enable marketing and sell- ing of SaaS products.
- Direct a matrix team of technical subject matter experts; coordinate cross-functional activities in engineering, QA, and product delivery.
- Serve as an SME at several industry events, participating in panels and speaking engagements.
- Assist in all RFP processes with vendors.
- Assist QA department with documentation and implementation in manufacturing/service processes.
- Coordinate RFP to acquire new accounts from city, county and state government entities.
- Plan brand launches from bottom up including incentives, sell sheets, program elements, executional elements and POS recommendations.
- Monitor product sales forecasting through channel sales and initiate accessory development for OEM accounts to maximize market potential.
- Increase sales $180 million and reverse unprofitable business by developing chargeable enhancements and negotiating elimination of OEM aftermarket discounts.
Product services manager skills and personality traits
We calculated that 12% of Product Services Managers are proficient in Product Management, Cloud, and Customer Service. They’re also known for soft skills such as Analytical skills, Communication skills, and Creativity.
We break down the percentage of Product Services Managers that have these skills listed on their resume here:
- Product Management, 12%
Screened pool of service requests submitted by Product Management team to ensure higher-priority requests receive top development consideration from engineering team.
- Cloud, 7%
Identify opportunities to substantially accelerate HP's emerging cloud computing business in the Americas region.
- Customer Service, 6%
Field Manager Customer Service Region Product Specialist Region Product Trainer Customer Service Engineer Product Refurbish technician !
- Lifecycle Management, 6%
Charter member of the leadership team developing an enterprise-wide Product Lifecycle Management process.
- Project Management, 4%
Project management of all customer logistics support projects from inception to final shipment and installation.
- Product Roadmap, 4%
Formulated and utilized a product roadmap that helped with commercializing and globalizing each product.
Common skills that a product services manager uses to do their job include "product management," "cloud," and "customer service." You can find details on the most important product services manager responsibilities below.
Analytical skills. The most essential soft skill for a product services manager to carry out their responsibilities is analytical skills. This skill is important for the role because "advertising, promotions, and marketing managers must be able to analyze industry trends to determine the most promising strategies for their organization." Additionally, a product services manager resume shows how their duties depend on analytical skills: "understand and analyze market research and the competitive landscape"
Communication skills. Another essential skill to perform product services manager duties is communication skills. Product services managers responsibilities require that "managers must be able to communicate effectively with a broad-based team made up of other managers or staff members during the advertising, promotions, and marketing process." Product services managers also use communication skills in their role according to a real resume snippet: "developed sales strategies and marketing communications for new and existing product lines. "
Creativity. product services managers are also known for creativity, which are critical to their duties. You can see how this skill relates to product services manager responsibilities, because "advertising, promotions, and marketing managers must be able to generate new and imaginative ideas." A product services manager resume example shows how creativity is used in the workplace: "self-initiated the reorganization of inventory in order to provide more efficient customer service. "
Interpersonal skills. A big part of what product services managers do relies on "interpersonal skills." You can see how essential it is to product services manager responsibilities because "managers must deal with a range of people in different roles, both inside and outside the organization." Here's an example of how this skill is used from a resume that represents typical product services manager tasks: "possess strong analytical, communication and interpersonal skills. "
Organizational skills. Another common skill required for product services manager responsibilities is "organizational skills." This skill comes up in the duties of product services managers all the time, as "advertising, promotions, and marketing managers must manage their time and budget efficiently while directing and motivating staff members." An excerpt from a real product services manager resume shows how this skill is central to what a product services manager does: "partnered with cross-organizational and cross-business teams to ensure the ongoing enhancement of product portfolios. "
The three companies that hire the most product services managers are:
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Compare different product services managers
Product services manager vs. Vice president, product management
A vice president of product management is responsible for handling the overall operational decisions of product deliverables, creating strategic procedures for product marketing strategy, and ensuring that the outputs provide the highest customer satisfaction. The vice president of product management monitors the department's budget, allocating adequate resources to every team to support operational promotions and research on current market trends. They also adjust product management approaches to meet the company's goals and objectives and identify opportunities to increase revenues and profitability.
There are some key differences in the responsibilities of each position. For example, product services manager responsibilities require skills like "customer service," "service offerings," "azure," and "service delivery." Meanwhile a typical vice president, product management has skills in areas such as "analytics," "product vision," "user experience," and "digital transformation." This difference in skills reveals the differences in what each career does.
Vice presidents, product management tend to make the most money working in the start-up industry, where they earn an average salary of $176,856. In contrast, product services managers make the biggest average salary, $128,930, in the retail industry.The education levels that vice presidents, product management earn slightly differ from product services managers. In particular, vice presidents, product management are 11.2% more likely to graduate with a Master's Degree than a product services manager. Additionally, they're 0.7% more likely to earn a Doctoral Degree.Product services manager vs. Product director
The duties of a product director depend on one's place or industry of employment. Typically, their responsibilities revolve around overseeing the product development operations to ensure smooth flow and efficiency, devise strategies to improve processes, gather relevant data such as sales and customer feedback, and coordinate with different departments in developing new products and services. Furthermore, as a director, it is essential to lead and encourage departments to meet goals, all while implementing the company's policies and regulations, including its mission and vision.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that product services manager responsibilities requires skills like "cloud," "customer service," "product lifecycle," and "service offerings." But a product director might use other skills in their typical duties, such as, "software development," "product vision," "kpis," and "scrum."
Product directors may earn a higher salary than product services managers, but product directors earn the most pay in the internet industry with an average salary of $155,810. On the other hand, product services managers receive higher pay in the retail industry, where they earn an average salary of $128,930.Average education levels between the two professions vary. Product directors tend to reach similar levels of education than product services managers. In fact, they're 4.9% more likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.Product services manager vs. Web manager
Web Managers are responsible for managing websites for organizations. Their duties include managing website upgrades, testing for website performance, implement a strategy to increase web traffic and subscribers, troubleshooting website issues, and responding to security breaches. They create content audits as well as ensuring the website has brand strategy alignment. A Web Manager ensures website compliance with all regulations and keeps abreast of the best practice of the industry. They must possess good problem-solving skills and knowledge in search engine optimization.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a product services manager is likely to be skilled in "product management," "cloud," "customer service," and "lifecycle management," while a typical web manager is skilled in "wordpress," "html css," "b testing," and "google analytics."
Web managers typically earn similar educational levels compared to product services managers. Specifically, they're 4.7% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Product services manager vs. Market manager
A marketing manager is an executive who manages a brand or product's promotion positioning. Marketing managers analyze the trends in the industry and the demand for certain products and services. Typically, they attract more customers to purchase products and/or services and raise brand awareness through marketing campaigns. They research, identify, examine, and evaluate product demand. Also, they review advertising materials like print ads to boost the marketing strategy of the company and strengthen its campaign.
Even though a few skill sets overlap between product services managers and market managers, there are some differences that are important to note. For one, a product services manager might have more use for skills like "product management," "cloud," "lifecycle management," and "product roadmap." Meanwhile, some responsibilities of market managers require skills like "strong analytical," "excellent interpersonal," "human resources," and "strong time management. "
The manufacturing industry tends to pay the highest salaries for market managers, with average annual pay of $85,133. Comparatively, the highest product services manager annual salary comes from the retail industry.The average resume of market managers showed that they earn similar levels of education compared to product services managers. So much so that theyacirc;euro;trade;re 3.5% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.0%.Types of product services manager
Updated January 8, 2025
