Top Product Specialist Skills

Below we've compiled a list of the most important skills for a Product Specialist. We ranked the top skills based on the percentage of Product Specialist resumes they appeared on. For example, 26.1% of Product Specialist resumes contained Product Knowledge as a skill. Let's find out what skills a Product Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Product Specialist resumes in 2020. Read below to see the full list.

1. Product Knowledge

high Demand
Here's how Product Knowledge is used in Product Specialist jobs:
  • Identify the most efficient, acceptable and profitable resolution to customer inquiries -Expertise in product knowledge and building long lasting customer relationships
  • Conduct sales/product knowledge training, field visits to facilitate product application and develop/implement brand strategy producing revenue growth.
  • Demonstrated clinical product knowledge and market knowledge to support nerve regeneration and tendon augmentation and reinforcement products.
  • Provide initial interview of each representative's product knowledge prior to recommendations.
  • Developed solid relationships with scientist through in-depth product knowledge and technical functions.
  • Demonstrate product knowledge by developing PowerPoint presentations for Sales and Marketing staff.
  • Provided extensive product knowledge through market research and direct vendor interaction.
  • Provided coordination and support of product quality cases utilizing product knowledge.
  • Ensured client satisfaction regarding product knowledge of Reuters premium desktop applications.
  • Maintain product knowledge expertise through company-provided training sessions and materials.
  • Provided customers with product knowledge and advice on recreational equipment.
  • Applied comprehensive product knowledge to management of customer issue resolutions.
  • Provide product knowledge and information while delivering prompt customer service.
  • Demonstrated effective product knowledge in resolving complex customer s problems.
  • Developed extensive product knowledge to help aid customers in purchasing vehicle
  • Provided product training and education and developed product knowledge.
  • Maintained product knowledge using online training and independent research.
  • Conducted hospitable customer service assistance and exceptional product knowledge.
  • Maintained inventory and product knowledge using special designed software.
  • Achieved Porsche Design timepiece product knowledge training certification.

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2. Customer Service

high Demand
Here's how Customer Service is used in Product Specialist jobs:
  • Supported the Outside Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
  • Maintained daily communication flow through value streams from customer service to supply chain to manufacturing to ensure complete customer satisfaction.
  • Provided assistance to potential buyers utilizing knowledge of vehicle and accessories and providing customer service to current clientele.
  • Collaborated and communicated effectively with Product Specialist team, customer service, sales representatives, and supervisors.
  • Supported customer service with technical support through direct communication with customers and manufactures on many product lines.
  • Facilitated system improvements, prepared customer reports and letters, and provided world-class customer service.
  • Interact with purchasing, inventory, customer service and marketing departments to ensure customer satisfaction.
  • Developed and launched new streamlined processes that improved customer service while enhancing opportunities to up-sell.
  • Utilized Lean Manufacturing programs throughout the sales department to increase efficiency of customer service processes.
  • Developed and maintained client relationships through exceptional customer service on new and existing accounts.
  • Managed my own schedule, providing flexibility and personalized customer service increasing store sales.
  • Scheduled customer service appointments and resolved customer scheduling conflicts and other service related issues.
  • Educated customer service representatives on new products to ensure quality of service and efficiency.
  • Coordinated/enhanced work environment and superior customer service process ensuring optimal performance and satisfaction metrics.
  • Maintained and supported international customer service operations worldwide to ensure top-level service to clients.
  • Created quarterly newsletters and agendas distributed worldwide to Customer Service and Management Sales Operations.
  • Provided excellent customer service while assisting with proper selection of computer hardware and software.
  • Provided high-quality customer service; consistently overcame client objections and provided excellent customer service.
  • Assisted customer service department with product questions and education of company training products.
  • Educated and advised customers on home entertainment products while providing excellent customer service.

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3. New Product Development

high Demand
Here's how New Product Development is used in Product Specialist jobs:
  • Served as technical liaison between management and customers, including meeting with customers and training European distributors on new product developments.
  • Support new product development by contributing to market segment and product requirement research activities.
  • Supported cross-functional team on cost reduction opportunities and new product development activities.
  • Coordinated with internal divisions and external partners for new product development.
  • Develop methods and procedures/processes to support new product development initiatives.
  • Identify potential new product development opportunities with outside organizations.
  • Assist in new product development and/or improvements to existing products
  • Collaborated with development and Product Management teams for internal & external issues, and participate in new product development.
  • Managed procurement function for new product development, exceeding program objectives for milestone completion dates and cost targets.
  • Developed and implemented a process to guide sales representatives through the new product development cycle.
  • Worked in conjunction with new product development teams, sales, and manufacturing plants.
  • Worked with a team to represent a market viewpoint for new product development opportunities.
  • Helped improve new product developments to better expand offerings and drive consumer demand.
  • Coordinated with product managers and vendors for various new product development and release.
  • Identified material cost drivers and established cost targets for new product developments.
  • Manage the implementation of new product development and define commercial plans.
  • Led segments of new product development as directed by Product Manager.
  • Project manager role for new product development (NPD).
  • Assisted with new product development, catalogs and pricing.
  • Established pricing strategies and guidelines for new product development.

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4. Technical Support

high Demand
Here's how Technical Support is used in Product Specialist jobs:
  • Provide technical support for inside and outside sales contacting engineering groups and provide an interface with major electronics manufacturers.
  • Designed and implemented the Quality Control and Organization plan for product customization, distribution and technical support.
  • Provided technical support to business customers in the Dominican Republic, Mexico, Guatemala and Panama.
  • Provided customers with technical support during their claims process for life or disability insurance coverage.
  • Coordinated efforts of 6 local account representatives and technical support specialist to achieve territory goals.
  • Provide customers with ongoing technical support Represent company at trade association meetings to promote products.
  • Provide technical support to include detailed application information to customers as well as company employees.
  • Provided expert-level technical support for digital cameras, photo kiosks and consumer imaging products.
  • Provided product technical support & consulting to institutional equity & fixed income securities traders.
  • Provided sustained on and off site technical support for company manufactured electronic voting equipment.
  • Provided global sales and technical support for diagnostic nuclear medicine and ultrasound imaging.
  • Worked as an independent local technical support specialist with no local management.
  • Provide technical support for Single-phase Transformers to internal employees and external customers.
  • Tested and provided technical support for web-based products that use industry-standard databases.
  • Provided direction and technical support on Human Resources system data conversion.
  • Performed first level technical support assisting to clarify support level required.
  • Provided technical support to customers and on-site training on process technology.
  • Provide real-time installation quotes and limited technical support to customers.
  • Provided technical support to associates and correspondents on retirement products.
  • Provided 24/7 technical support, maintained and repaired laboratory equipment.

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5. Sales Goals

high Demand
Here's how Sales Goals is used in Product Specialist jobs:
  • Executed monthly sales goals and implementing promotional initiatives for brand awareness.
  • Spearheaded cross-functional initiative to achieve sales goals.
  • Exceeded corporate sales goals every year, District Engineered Lumber sales increased from $35M to $50M in three years.
  • Raised Average Dollar Sale by 1.5% in one month by coaching employees to exceed corporate-assigned sales goals and performance objectives.
  • Achieved and exceeded monthly sales goals, maintaining 15% of all sales produced monthly on a team of 12.
  • Led team to exceed quotas, as well as service and revenue objectives via development and monitoring of sales goals.
  • Generated no less than 100% of sales goals based on projections from the previous year: 1997 to 2014.
  • Exceeded sales goals on a weekly basis and constantly in the top ten sales persons in Oklahoma for Radio Shack.
  • Developed exceptional rapport with vendors and dealers which played an integral role in meeting all sales goals and objectives.
  • Worked with sales representative and supervising Consultants to ensure individual and department sales goals and quotas are met.
  • Delivered consistent sales excellence as demonstrated by achievement of weekly sales goals and leadership in corporate sales contests.
  • Direct sales to fabricators and manufacturers while maintaining a portfolio of 50 companies consistently exceeding sales goals.
  • Managed performance expectations and monthly auto sales goals while working individually as part of the sales team.
  • Developed a number of speakers that helped in the achievement of the company's yearly sales goals.
  • Coach agents daily on sales goals, call quality, company policies, and other performance drivers.
  • Exceeded weekly sales goals and was an integral part of the #1 team in the region.
  • Attained professional sales goals and objectives through implementation of strategies and tactics used within the company.
  • Maintained a high level of prospecting leads, closing percentages and premium to achieve sales goals.
  • Establish relationships with new & present dealership customers while consistently meeting or exceeding sales goals.
  • Expedited product installations and met sales goals while adhering to high levels of customer service.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Product Specialist jobs:
  • Help answer phone calls and helping customers over the phone with product questions or warranty questions that the store offers.
  • Communicated with the client through digital, customer correspondence and telephone calls following company standards on a global level.
  • Created daily, weekly and monthly statistical reports for phone calls as well as incoming orders in Excel.
  • Answered phone calls of potential buyers inquiring about specific vehicles, scheduled appointments to test drive new vehicles.
  • Answer general customer service phone calls and emails, while also entering orders for all customer types.
  • Utilized excellent verbal and written skills through follow-up on claims via phone calls or payer websites.
  • Assisted customers with setup and operation of the Sleep Number bed via inbound phone calls.
  • Answer incoming phone calls and assist in problem solving to the satisfaction of the customer.
  • Generated sales orders in SAP and logged incoming phone calls with appropriate codes and descriptions.
  • Provide customer service for the Roadrunner product by answering inbound phone calls from customers.
  • Received inbound phone calls regarding false alarm call backs and placed alarm on test.
  • Answered incoming phone calls, booked appointments effectively and efficiently, maintained member files.
  • Answered phone calls of people inquiring about new vehicles, service, etc.
  • Consult charts to determine charges for telephone calls and/or services to multiple areas.
  • Answer phone calls and follow up with challenge cases on a daily basis.
  • Provided excellent customer sales and service through out-bound and inbound telephone calls.
  • Make outbound phone calls with customers, utilizing company's phone scripts.
  • Respond to phone calls and emails from customers requesting technical support.
  • Fielded phone calls from customers for various amounts of information.
  • Managed product through phone calls, e-mails and reporting.

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7. Internet

high Demand
Here's how Internet is used in Product Specialist jobs:
  • Developed a strong understanding of consumer technology, primarily computer hardware and software, Internet, and consumer electronics.
  • Designed and implemented various bank products to support internet cash management functions of business banking customers.
  • Provide proper and appropriate troubleshooting for customers experiencing technical difficulties with our video and internet services.
  • Marketed and successfully sold/distributed internet services via telephone * Provided customers with knowledge of products
  • Promoted to Product Specialist for demonstrating advanced knowledge of internet related tools.
  • Corrected customer s internet and wireless usage records to ensure billing accuracy.
  • Designed Knowledge Sharing, Collaboration and Internet-facing applications to 80,000 KPMG professionals.
  • Resell Manager for ResponseLogix - Automotive Internet Lead Management SaaS.
  • Gained experience of installing computer and internet solutions on-site.
  • Performed Internet research and prepared contractor agreements.
  • Navigate through various sources of information such as Microsoft office, point of sale system, manuals, intranet and internet.
  • Provided technical support for Television, Internet, Home Networking and Home Phone, including diagnosis and resolution of software/hardware issues.
  • Monitor competition and utilize the Internet to monitor customers advertising in all media, including print, online and broadcast media.
  • Research and keep abreast of information regarding new and current laws, regulations and guidelines regarding MMICP using internet and intranet.
  • Supervised expansion of booking cruises on the internet; researched pricing in the industry and compared products to ensure competitiveness.
  • Hired by Internet software company to build infrastructure tools and modify processes to maximize productivity of the Product Management Group.
  • Call 25-50 prospects per day as well as answer 10-20 internet leads to secure customer appointments for new vehicle purchases.
  • Quoted prices, credit terms and closed multiple vehicle transactions either via the internet or phone on a monthly basis.
  • Attained new clients through cold calling, internet marketing, and the development of a mortgage broker's referral network.
  • Provided phone and internet technical support for all Media 100 nonlinear video editing products on Mac and PC operating systems.

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8. New Accounts

high Demand
Here's how New Accounts is used in Product Specialist jobs:
  • Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales strategies
  • Managed existing territory book of business while developing new accounts within Southeastern WI.
  • Discovered and cultivated new accounts during extensive travels.
  • Prospected new accounts through cold-calling for business lines insurance
  • Cultivated new accounts and reclaimed competitive contracts.
  • Contacted to keep updates on accounts and changes or any balance/negative account issues and provided information on setting up new accounts.
  • Full responsibility of working direct with Customers and Channel partners to close business Responsible for strategic penetration of net new accounts.
  • Verified new accounts for completeness and accuracy while becoming an acting subject matter expert in all fields of trade settlements.
  • Maintained current customer base and increased new accounts by 28%, exceeding annual sales goal by 2%.
  • Revitalized sales in idle territory by adding new accounts and negotiating group buying programs with various EMS organizations.
  • Performed tasks in Cash Management, ACH, Online Banking, ATM, Exception Items and New Accounts.
  • Compiled information about new accounts, entered account information into computers, and filed related forms and documents.
  • Open new accounts and build strong customer base through providing personalized product guidance and following up on purchases.
  • Answered client inquiries regarding managed accounts, new accounts, custody accounts and retirement plans.
  • Keep up on new products and use referrals to continue stream of new accounts.
  • Opened new accounts, coordinated 250k of new business Southeast Toyota, Jacksonville, Florida
  • Worked with third party service providers to establish new accounts and maintain existing relationships.
  • Developed region-wide protocols in Long Term Care segment and opened 27 new accounts.
  • Create new accounts and maintain quality support of product on current accounts.
  • Established 50 new accounts in a single year through successful client development.

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9. Product Information

high Demand
Here's how Product Information is used in Product Specialist jobs:
  • Worked with customers by providing comprehensive product information, ensuring positive customer service experience throughout the entirety of the sales process.
  • Communicated with decision-making senior scientists and managers from corporations, universities and government agencies and presented product information at technical conferences.
  • Applied keen attention to detail, expert-level organization and superior communication skills in creating unified product information resources for dealership salespeople.
  • Work closely with vendors and merchants to ensure up-to-date product information, delivery expectations, and replacement part availability.
  • Perform electronic and physical gain control activities in response to discrepant product information or disqualifying donor health history information.
  • Partnered with Customer Care department to provide up-to-date product information via phone inquiry and department knowledge database.
  • Communicated to customer's different sales promotions and updated product information through in-store interaction and phone calls.
  • Supply Marketing with product information, specifications and photography of new products from manufacturers as needed.
  • Organized and maintained advertising external and internal sites with current and relevant market and product information.
  • Interacted with surgeons during product information meetings and obtain feedback about instrumentation and applications.
  • Worked with electronics manufacturer representatives to maintain good working relations and product information.
  • Authored and co-authored over 25 product information bulletins and technical repair sheets.
  • Monitored competitive activity, oversee product information and identify customer needs.
  • Navigate several programs simultaneously to investigate and provide accurate product information.
  • Collected and organized product information from vendors to complete Plan-o-gram set-ups.
  • Support doctor and medical staff with product information during vascular procedures.
  • Provided relevant product information and collected contact information of potential customers.
  • Maintain proficiency in sales knowledge and product information through ongoing education.
  • Distributed product information to sales agents, distributors, and end-users/customers.
  • Direct complainant contact for product information and returns for investigation.

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10. Sales Reps

high Demand
Here's how Sales Reps is used in Product Specialist jobs:
  • Assisted Sales Reps/Customers in scheduling appointments.
  • Increased sales by 19% in 2006-2007 by partnering with account sales reps to building brand loyalty and convert end users.
  • Assist in the coordination of teaching product labs for surgeons as well as the training of newly hired sales reps.
  • Supported both customers, service engineers, and sales reps via phone, email, and on location with clients.
  • Partnered closely with sales reps, understanding clients' social hiring initiatives, creating presentations, proposals to articulate media strategy
  • Provided Pre-Sales technical support to 45+ sales reps on HP 9000 and 3000 server hardware, storage and peripherals.
  • Priced and scheduled special filing systems, communicated with sales reps and manufacturing, created reports - track progress
  • Act as a single point of contact for agents and sales reps regarding products, pricing and promotions.
  • Travel to multiple stores daily and train sales reps on new devices and promotions for LG products.
  • Train and empower sales reps on existing and upcoming phones, tablets, headphones, etc.
  • Train sales reps from national retail outlets such as Best Buy, Sears, Circuit City.
  • Coordinate communication with external clients and sales reps in finding a solution for their printing needs.
  • Trained all sales reps in PA. Wrote all sales and closing manuals nationwide for new hires.
  • Train mobile sales reps on LG products and maintain in store display and stock levels.
  • Trained 5 new sales reps in my territory before they transitioned to their new territories.
  • Recommend appropriate medical device needs through consultations with customers, sales reps and physicians.
  • Communicated with Sales Reps., Regional Vice President Staff, Customers, Owners.
  • Assist with lead generation for sales reps including calling and email interested customers.
  • Top Ten Sales Reps for exceeding sales quota on all four-flagship products.
  • Color Consultations in-store, in-home, and at properties with sales reps.

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11. Sales Floor

high Demand
Here's how Sales Floor is used in Product Specialist jobs:
  • Maintained responsibilities on a competitive commission sales floor.
  • Create incentives for sales floor employees to maximize sales daily, create enthusiasm for the employees while focusing on customer satisfaction.
  • Stock and inventory associates responsible for the flow of merchandise from the point of delivery to the sales floor.
  • Provided customer service and sales, and managed sales floor and inventory at large electronics store.
  • Operated cash register, assisted customers on sales floor and stocked, cleaned and organized assigned area
  • Greeted customers on sales floor and ascertained make, type and quality of vehicle desired.
  • Assist athletes and customers on sales floor with merchandise, weekly deals and company events.
  • Partner with Best Buy stores to provide a Sony presents on Best Buy sales floors.
  • Assumed leadership role in running the sales floor and operations of the computer department.
  • Circulate the sales floor and greet customers, provide complete and accurate sales transactions.
  • Finished in Top 20 Salesmen company wide during first week on sales floor.2.
  • Greet customers on sales floor and take them through a thorough buying process.
  • Stocked the warehouse and sales floor with product to ensure customer satisfaction.
  • Directed all the operations of the sales floor and prepared sales reports.
  • Managed work orders for products to be delivered to the sales floor.
  • Greeted customers on the sales floor and answered product related inquiries.
  • Worked sales floor to execute the best customer service and store numbers
  • Organized and replenished the merchandise on the sales floor including displays.
  • Oversaw/maintained sales floor and warehouse inventory levels on a monthly basis.
  • Organized and maintained the sales floor for proper customer presentation.

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12. Trade Shows

high Demand
Here's how Trade Shows is used in Product Specialist jobs:
  • Coordinated internal Release of publications, electronic media and other exhibit material for industry trade shows.
  • Planned and facilitated European trade shows and assisted European distributors with local trade events.
  • Participated in national watercraft and automobile trade shows presenting information effectively to large audiences.
  • Participated in trade shows to identify market trends and capitalize on promotional opportunities.
  • Co-facilitated trade shows, sales training seminars and sales presentations
  • Coordinated and participated in industry trade shows.
  • Coordinated with the National Sales Division, representing the company at national trade shows, and with the Gas Technical Institute.
  • Traveled around Midwest and East coast representing different clients of MVP at trade shows and other events to increase sales.
  • Represented General Motors through experiential marketing for large promotional events such as music festivals, trade shows and sporting events.
  • Attended trade shows and served as first point of contact for all issues related to assigned hardware and software products.
  • Maintained current knowledge of industry standards and technology, traveled to trade shows and conferences throughout Europe and US markets.
  • Use technical and creative marketing skills to achieve a sale and perform marketing research at trade shows and events.
  • Provided direct sales face to face sales support via office visits, seminars, and mortgage association trade shows.
  • Represented the company at sales demonstrations and trade shows, and trained the sales force on using new products.
  • Represented and marketed Audi of America at trade shows and sponsored events in major cities throughout the U.S.
  • Provide support for marketing collateral, advertising materials, marketing campaigns, trade shows and other promotional activities.
  • Manage planning, scheduling and budget tracking for new commercial prepaid product at 11 trade shows throughout NorthAmerica.
  • Attended large trade shows across the US and gained skills in managing diverse demographic while handling flexible schedules.
  • Participated in various trade shows and user conference to promote, educate and consult on product offerings.
  • Attend trade shows as the face of the company to sell the product and create brand awareness.

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13. Auto Shows

high Demand
Here's how Auto Shows is used in Product Specialist jobs:
  • Exhibited at auto shows to promote Volkswagen-Engaged customers to demo products and features
  • Traveled the United States facilitating, communicating and presenting innovative features and products on new cars at consumer attended auto shows.
  • Traveled with the Cadillac Ride & Drive team within the United States to Auto Shows and Ride & Drive Events.
  • Communicate knowledgeable product information to consumers during auto shows with the intent to drive traffic to dealerships and increase sales.
  • Traveled nationwide to represent Nissan North America at auto shows, corporate product launches, and various marketing events.
  • Managed the marketing of Volkswagen s product line-up at auto shows and events throughout the U.S. and Canada.
  • Certified Product Specialist: Serves as a Ford product specialist and spokesperson at North American International Auto Shows.
  • Participate in local and regional automotive events (press, new vehicle launches, auto shows).
  • Provided information and staff support for national auto shows and special events (press days).
  • Serve as a product information resource and spokesperson at International Auto shows throughout the United States.
  • Traveled to various auto shows and events around the U.S. to represent Chevrolet and its products.
  • Travel to different auto shows around the US, and promote and represent the Ford product.
  • Presented Chevrolet vehicles at multiple Auto Shows within the United States as a brand ambassador.
  • Set up the International Auto Shows and was a liaison between the public and General Motors
  • Media-trained corporate narrator representing Nissan at auto shows, marketing events, and media appearances.
  • Develop and present marketing presentations for vehicles at auto shows while managing brand reputation.
  • Engaged customers and provided test drives in Toyota/Scion vehicles at music festivals and auto shows
  • Contracted employee, traveling and working at auto shows as a presenter and product specialist
  • Create event recap reports and summaries for auto shows and corporate sponsored events.
  • Traveled to auto shows and private events nationwide to provide extensive product knowledge.

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14. Training Programs

high Demand
Here's how Training Programs is used in Product Specialist jobs:
  • Developed and performed training programs for sales personnel and external customers.
  • Performed quality audits and developed training programs for outside suppliers.
  • Conducted dealer training programs and promotional activities to hospital professionals.
  • Evaluate effectiveness and incorporate feedback into future training programs.
  • Implemented retailer training programs on-site and regionally.
  • Developed training programs related to electrical offerings for customer service, inside sales, outside sales, and the distribution channel.
  • Developed and presented training programs on internal order processing systems at the Corporate Education Center and Branch Offices.
  • Developed process efficiency and training programs to improve Call Center service quality, response time, and effectiveness.
  • Orchestrated and led training programs for account executives in the Oklahoma, Texas and Arkansas regions.
  • Served as subject matter expert on development and delivery of training programs for my team members.
  • Develop product related EH&S education and conduct training programs for internal and external customers.
  • Conducted Training Programs for the New Recruits in the Indian Extensions Module of the Product.
  • Developed training programs with Chanel Ready to Wear and accessories to educate store staff.
  • Develop ongoing training programs and associated materials for current and new hire staff.
  • Design the training programs for CSR, Senior Teller and Associate Teller training.
  • Implemented training programs for selling skills, client service, products and operations.
  • Participated in sales meetings, training programs and other group activities.
  • Participate in relevant meetings, conventions, training programs and displays.
  • Traveled to outsourced call centers to establish and oversee training programs.
  • Planned and executed training programs for doctors within the territory.

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15. Troubleshoot

average Demand
Here's how Troubleshoot is used in Product Specialist jobs:
  • Provided customer service/technical support/troubleshooting and application solutions.
  • Processed all incoming orders, provided customer technical and troubleshooting assistance, and resolved warranty and customer service issues.
  • Established a concurrent line of troubleshooting to ensure correct procedures are followed and timely restoration to all reported problems.
  • Developed methodology and delivered a customized training course for new employees to initiate them into advanced troubleshooting techniques.
  • Serviced as liaison between company and hemophilia organizations, communicating various issues and troubleshooting and resolving problems.
  • Contacted customers to respond to inquiries or to obtain additional information for medical device reports and troubleshooting.
  • Provide functional and technical software application support through advanced troubleshooting and problem-solving on software application issues.
  • Provided exemplary customer service by delivering HVAC/R technical support product troubleshooting to customers across the country.
  • Identified and troubleshoots computer/network communications problems, including interrupt conflicts, hardware and software compatibility conflicts.
  • Created assay specific troubleshooting guide materials and provide technical training to the Customer Service Organization.
  • Assisted with end-user support involving troubleshooting and configuration of cloud-based services to ensure customer loyalty.
  • Supported customer service and sales in new application concepts and troubleshooting issues with existing applications.
  • Engaged in troubleshooting, researching and resolution of technical and product quality discrepancy reports.
  • Supported the Human Capital Management platform by providing customer service and troubleshooting client issues.
  • Managed telephone relationships with senior management of client companies to troubleshoot and develop product.
  • Worked with warranty/repair department to troubleshoot over the phone and eliminate unnecessary product returns.
  • Perform basic troubleshooting and assist customer with full comprehension of device capabilities and functions.
  • Improved customer relations through additional advanced clinical education, consultation and product troubleshooting.
  • Performed help desk duties ranging from software application troubleshooting to basic/intermediate customer calls.
  • Give technical presentations on troubleshooting and inform audience about new soldering products.

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16. Product Training

average Demand
Here's how Product Training is used in Product Specialist jobs:
  • Develop and present effective product training materials for in-house teaching of customers, sales representatives and field application specialists.
  • Managed product-related communications and delivered internal product training; developed timely and accurate product collateral for Marketing and Sales.
  • Identified product training opportunities, developed training materials and delivered product education to both leadership and fellow associates.
  • Provided product training and established potential customer needs; enhanced customer satisfaction while identifying opportunities for increased sales.
  • Provided technical product training, and network architectural expertise to the sales and marketing organizations.
  • Conduct product training and demonstrations of provisioning applications for internal audiences and external clients.
  • Supported sales team providing clinical demonstrations and product training and installations throughout Florida.
  • Received extensive Professional Selling Skills and integrated services, data networking product training.
  • Promoted product training and coordinated educational forums and workshops with Subject Matter Experts.
  • Managed strategic accounts and assisted account executives with product training and sales appointments.
  • Prepared and administered new product training for the Information Technology Department.
  • Conducted product training for customers and distributors resulting in increased sales.
  • Participated product training and professional development sessions for hospital employees.
  • Developed and delivered product training & consumer relations training.
  • Designed and delivered educational seminars and product training.
  • Created product training presentations for customers and associates.
  • Participated in ongoing technical product training and certification.
  • Facilitated education and product training for staff.
  • Conduct product testing before releasing of electrical and IT products and product training of new products and technology to corporate clients.
  • Facilitate in-dealership new vehicle product training sessions, consult dealer sales staff on feature, function benefit sales process selling strategies.

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17. Market Research

average Demand
Here's how Market Research is used in Product Specialist jobs:
  • Conducted market research & data analysis involving competitor analyses, sector research and identified future trends for new product development.
  • Conducted market research, monitored competitor activities, created and managed database of all relevant competitor products and pricing.
  • Inventory management (projected depreciation, equipment allocation, market research) of IBM communications equipment.
  • Conducted extensive market research and communicated effectively with customers to identify business requirements and goals.
  • Conducted, analyzed, and compiled market research information with regard to assortment competency.
  • Analyzed turnover velocity and conducted other market research for properties within district and sub-markets.
  • Conducted analysis using market research data/business trends.
  • Conducted market research, gathered industry data, tracked trends, themes and competitive shops to help merchants with item selection.
  • Managed department staffs with a focus on market research and the timely purchase of new and popular releases to maximize revenues.
  • Conducted market research and competitive analysis to understand target market needs, enhance product features, and devise competitive pricing strategy.
  • Spearheaded multiple projects such as feasibility studies, best practice data reporting, market research and new product development.
  • Conduct vast amounts of market research as a team to aid in identifying future trends in the automotive industry.
  • Supplied marketing team evaluation of market trends, conducted market research and assisted in product positioning and messaging.
  • Assisted with market research and planning to increase market share and bolster existing account revenues and profitability.
  • Evaluated product performance and developed product line expansion and enhancement based on market research and trends.
  • Worked with product management team on new product design, innovation, and market research.
  • Utilized strong research and development skills in the management of new item market research.
  • Conducted market research by gathering industry data, tracking trends, and competitive shopping.
  • Enhanced product line & services offered by performing gap analysis & analyzing market research/trend.
  • Conduct market research in support of establishing pricing strategies for new product launches.

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18. Product Sales

average Demand
Here's how Product Sales is used in Product Specialist jobs:
  • Maintained contact with specific customers and Key Opinion Leaders to generate product sales and identifying potential customers as appropriate.
  • Work collaboratively with Territory Managers within the region to provide clinical support for product sales.
  • Researched, wrote, and edited product sales bulletins, data summaries for product releases, and numerous company product catalogs.
  • Promote product sales through presentations and training seminars Investigate and resolve product issues in field Conduct Technical Training Clinics for Auto Technicians
  • Developed product tracking and payment processing methods that increased efficiency by 25% and increased product sales by 9%.
  • Organized off site training events, ensured merchandising standards, implemented and developed technical certification, and product sales training.
  • Secured 8,000+ Member Credit Union for Advantage Account (group product sales) within 90 days of starting with Sentry.
  • Negotiated 5% rebate and accrual programs to cover increased advertising expense and drive product sales at store level.
  • Provided strong customer service and increased product sales by maintaining an emphasis on cross selling and account management.
  • Educated new customers on products and services, and by promotions, ensured product sales goals were met.
  • Lead sales force in new product sales for new product design for fusion (Aspen System).
  • Managed and supported Waves Audio product sales for hundreds of Waves Audio dealers across 19 states.
  • Completed product sales evaluations and after-conference reports associated with a product line of over 93 units.
  • Generated $3+ million in core product sales annually and consistently exceeded all sales objectives.
  • Collaborated with volunteers to promote, market, and implement the program product sales.
  • Attributed with driving a 21.4% increase in product sales volume over FY 1997.
  • Averaged $40k/month in product sales; received stellar reviews on customer service surveys.
  • Increased client and own brand product sales by 18-26% consecutively for nine months.
  • Increased growth and product sales by 60 percent over the previous three years.
  • Specialized in Hi - End audio & video product sales and Services.

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19. Product Management

average Demand
Here's how Product Management is used in Product Specialist jobs:
  • Hired in a junior product management capacity with the responsibility of supporting the Senior Product Manager in all product management activities.
  • Worked cross-functionally with customer, engineering and product management teams to define application of messaging protocols specific to customer needs !
  • Maintained relationship as Product Management point of contact for internal and external customers.
  • Developed an Asian Product Management training program in English to effectively transfer knowledge.
  • Maintained special buys to ensure accuracy of parameters in product management applications.
  • Assisted with product management and catalog responsibilities as a Fluid Power team member
  • Interfaced with international product management staff as part of international team.
  • Assist department managers with questions concerning product management in their department.
  • Partnered with Product Management to discuss customer feedback and suggestions.
  • Provide enhancement ideas to product management concerning the application.
  • Supported enterprise product management team.
  • Established relationships with Product Management and the engineering teams and attended product planning sessions to bring client perspective to design discussions.
  • Advised on data fields available within the Maritime product suite and works with Product Management to develop data extracts for clients.
  • Gather and prioritize technical issues and data from the field and report findings to the Current Product Management Team for resolution.
  • Provide feedback to the Product Management team regarding technical or applications on products with incorrect descriptions, attributes or information.
  • Prepared reporting on feature engagement and usability trends to present to the Product Management team after new version launch.
  • Supported editorial, product management, sales, and marketing to resolve issues related to product status and concerns.
  • Conducted product management functions for the profitability of a $50 million dollar block of Medicare Supplement business.
  • Provided checks and balances on Product Management to ensure all Contract commitments and associated financial commitments were met.
  • Report directly to two Senior Vice Presidents of Business and Product Management, and assist five Vice Presidents.

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20. Apple

average Demand
Here's how Apple is used in Product Specialist jobs:
  • Performed training across all Apple products, and due to customer acclaim received high marks by management for customer service.
  • Educate customers about all Apple products, while assisting them to choose the right products based on their preferential needs.
  • Led the four day classroom based training for all new Apple Stores employees in and around New York City.
  • Implemented problem solving strategies for technical questions and problems on several other Apple products ranging from computers to software.
  • Provide benefits and information asked, follow up with clients improving customers relationship, certify as an Apple specialist.
  • Mentored and trained newly hired Apple employees, as well as be a resource for tenured team members.
  • Facilitated workshops of 15+ customers of various backgrounds and levels on how to use their personal/business Apple technology.
  • Created and implemented new standards of operation, regarding in-store brand communication as member of Apple Visuals Team.
  • Enriched lives by generating excitement for the Apple brand by presenting customers with personal and professional product solutions.
  • Provided exceptional sales and customer support that resulted in increased sales and customer loyalty to the Apple brand.
  • Facilitated holiday based training for the 1600 employees in all four of the Manhattan flagship Apple Stores.
  • Educate customers about Apple's support options, online tools, and self-help or tutorial training resources.
  • Provide client training for use of Apple software and hardware; conduct data transfers & hardware repairs.
  • Developed multiple sales pitches that would get and keep customers excited about present and future Apple products.
  • Book and host musical events, parent and youth workshops and summer Apple Camp (DC).
  • Advise consumer customers on Apple products and services, applying knowledge obtained via ongoing technology training.
  • Demonstrated products and services offered by Apple with integrity and attentiveness to a diverse consumer base.
  • Helped customers understand Apple products to provide them with the best solution for their needs.
  • Processed direct calls from Apple Field Engineers in the United States, Canada, Europe.
  • Co-facilitated Apple Core Training for new hires and supported in-store training in a mentoring role.

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21. CRM

average Demand
Here's how CRM is used in Product Specialist jobs:
  • Enhanced integration between products and product compliance with internal standards Provided technical leadership for the design of industry-specific CRM solutions.
  • Utilized SalesForce CRM system for organization and escalation of technical issues.
  • Started with this quickly growing company assisting end user clients with our extremely complex CRM software, with very little training.
  • Audited Processors in the CRM organization for adherence to guidelines, shared results with the audited teams for future training opportunities.
  • Steered application strategies for multiple internal and third-party accounting and CRM applications, including customer communications, market releases and scope.
  • Processed received or assigned cases using Phone, Chat, Email, CRM, Web warranty and Written Correspondence daily.
  • Managed brand accuracy in broadcast, digital, CRM, events/promotions, social media, product placement and more.
  • Utilize proprietary CRM and SFA tools for tracking, reporting, and troubleshooting, managing investment banking products.
  • Facilitated cross-functional teams in support of new product development, sales, technical support, and CRM programs.
  • Worked with CRM system to generate new business and document all communication of present and future customers.
  • Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
  • Enter customers into the CRM Data base and document all contact with the customer.
  • Administer the ACD, VoIP, and IVR telephony equipment and associated CRM applications.
  • Managed CRM data, logging all activity, and determining which contacts to call.
  • Prepared contracts, drafted promotional documents, answered switchboard, maintained CRM software.
  • Input product and cost of applicable product and services in to CRM system.
  • Create follow up appointments using CRM to continue to sell to prospective clients.
  • Capture accurate customer contact information in the retail CRM application to manage business.
  • Led project for CRM Module integration to SSM Health customer service department.
  • Use CRM software for schedule, meeting notes, and project tracking.

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22. Market Share

average Demand
Here's how Market Share is used in Product Specialist jobs:
  • Recovered previously lost market share and resolved all outstanding FCPA and supply issues with non-Bio-Rad dedicated distributors and sub-distributors.
  • Increased organization and forecasting by utilizing market share and market growth in a changing environment.
  • Provided coverage of non-targeted physicians to increase market share in specified territories.
  • Developed/implemented annual business plan with goals and objectives to increase market share.
  • Maintained market share in the face of unfavorable institutional bid situations
  • Improved market competitiveness levels, developing and executing marketing strategy and strategic sales plans, increasing overall market share 47%.
  • Collaborated with product director to improve product line image, increasing market share from 25 to 60 percent within 18 months.
  • Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
  • Contributed to the development and launch of programs and promotions to capture market share and revenues for the Division.
  • Exceeded all Dollar Growth, % Growth and Market Share goals for territory in 2005 and 2006.
  • Increased year-over-year market share of public Pediatric to 72% in 2009 from 12% in 2005.
  • Increase Boehringer-Ingelheim sales on assigned medical products in designated areas beyond the annual targeted market shares.
  • Planned and managed campaigns and promotional activities to acquire new customers and increase market share.
  • EXECUTE Brand recognition - Escalated sales via product promotion in the Florida Builders market share.
  • Marketed 16 different vendors to Sales representatives to increase sales and market share product line.
  • Organize and conduct educational opportunities for medical staff resulting in increased sales and market share.
  • Maximize Market Shares and Sales Opportunities, develops effective and successful relationships with Partners.
  • Managed account base to generate increased sales and market share through each account.
  • Pioneered new sales organization and created sales models to reach new market shares.
  • Maintain & Grow Market Shares with Sales to new Customers and Current Customers.

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23. Product Support

average Demand
Here's how Product Support is used in Product Specialist jobs:
  • Worked closely with product support groups, including customer service representatives, local management and corporate product management.
  • Created Terminal Documentation and provided detailed training sessions for Technical Product Support and Product Learning and Development.
  • Performed troubleshooting of wireless access points or network adapters to assist worldwide global product support specialists.
  • Assisted clients with product support questions including report interpretation, quality improvement initiatives and training.
  • Managed commercial accounts and detailed product support pertaining to purchasing in volume.
  • Supported and managed all sales representative product supports and call center information.
  • Provided extensive customer service and product support for numerous island-wide clientele.
  • Provide product administration and perform product support procedures and processes.
  • Developed relationships and product support of key opinion leaders.
  • Handled Microsoft Satisfaction Guarantee and Product Support escalations.
  • Provided aftermarket product support and opportunities assessments.
  • Provided post-implementation product support to customers.
  • Provide product support and recommendations.
  • Provide high quality product support for all Unified Managed Account (UMA) and Separately Managed Account (SMA) programs.
  • Take inbound calls and manage open cases as consumer affairs on a daily basis while providing team and product support.
  • Provided product support by working with Product line Manager for $140 million solvent product line and achieved sales growth.
  • Project lead on SarbOx compliance, new product support procedures, major client issues and new strategic partnership obligations.
  • Assist Product Managers and other Product Support Specialists in the planning, organization, and release of new product.
  • Served as the point of contact for prospects, customers, and the team alike for product support.
  • Helped drive up internal customer satisfaction surveys to near 100 percent as the sole primary product support owner.

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24. Customer Base

average Demand
Here's how Customer Base is used in Product Specialist jobs:
  • Quoted price and delivery information to facilitate current customer relationships and potential future opportunities for the entire US customer base.
  • Provided exceptional customer service, improving quality control by implementing improvements from field interviews with customer base.
  • Build professional relationships with diverse customer base.
  • Demonstrate software to potential clients, train and support current clients on the application, assist client representatives with customer base.
  • Thank you cards and follow up phone calls are made to ensure a happy and returning customer for my customer base.
  • Responded to inbound sales calls from established customer base for product and pricing information, order status, or delivery confirmation.
  • Drive new lines business with other brokers during merger resulting in 90% retention of previous principals and expanded customer base.
  • Set up and worked New Release Tuesdays, involving fast pace and good customer interaction to develop a customer base.
  • Developed loyal customer base, especially in overseas accounts, Specialized knowledge of domestic automobiles 1920's and up.
  • Delivered over-the-phone troubleshooting, education and training for a customer base covering the southeast region of the United States.
  • Work closely with Inside and Outside team members to support customer base in all aspects of the sales process.
  • Provided first line, Level 1 & 2 customer support to the customer base for online products and services.
  • Provided on-call technical troubleshooting expertise for distributors as well as direct customer base for most of the United States.
  • Create, develop and implement new special advertising sections to maintain solid customer base and increase product revenue.
  • Managed the technical support department, providing support for an embedded customer base of over 15,000 users worldwide.
  • Gathered and reported feedback from customer base to provide a more accurate snapshot of industry conditions.
  • Liaised between multiple internal business units and external clients to resolve system and customer based issues.
  • Maintained and expanded the customer base by keeping in touch by phone and thank you cards.
  • Reported to the superiors about sale result, customer base, competitors and other matters.
  • Solicited new distributors with well-established customer bases, effecting a 300% increase in revenue.

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25. Potential Customers

average Demand
Here's how Potential Customers is used in Product Specialist jobs:
  • Informed and demonstrated to potential customers new Chevrolet products, generated leads, registered customers in databases, distributed promotional packs.
  • Utilized customer relationship management system to proactively sell to active and potential customers designed to meet individualized customer needs.
  • Trained extensively in product knowledge for Chevrolet product line interacting with potential customers.
  • Marketed the Chevrolet product line through presentations generating leads of potential customers.
  • Trained on product specific knowledge and delivered this information to potential customers.
  • Assisted in lead generation at conferences attended by potential customers.
  • Performed demonstrations of web-based software program to potential customers.
  • Advised potential customers on purchases and setup configuration.
  • Lead generation and follow-up with potential customers.
  • Inform potential customers on vehicle information.
  • Created/Developed marketing packages for potential customers.
  • Identified and qualified potential customers.
  • Coordinated financing of potential customers.
  • Explained company products, including outstanding features and innovations, in response to the expressed desires and needs of potential customers.
  • Managed lead database of more than 500 existing and potential customers and reach out to them on a regular basis.
  • Developed Noise Vibration & Harshness (NVH) solutions for appliance OEMS and provided technical sales presentations to potential customers.
  • Analyzed and verified product data and specifications to make sure information were both current and relevant to potential customers.
  • Attend local county fairs, and livestock shows to represent the company and talk with customers and potential customers.
  • Welcomed potential customers and educated them on Tesla and Model S, focusing on high quality customer service.
  • Demonstrated the software application to potential customers via Web-ex and telephone on the functionality of the product.

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26. New Clients

average Demand
Here's how New Clients is used in Product Specialist jobs:
  • Managed relationships with end user small businesses while increasing generating new clients and maximizing sales opportunities.
  • Added new clients to the remote server and tested the data before added the files to the production database.
  • Assisted in the planning of monthly events by contacting existing and new clients to book appointments to attend.
  • Generated business by adding over 40 new clients for the company within a year and a half.
  • Improved and initiated communications with the clients and started offering campaigns with 3 new clients.
  • Collaborated with solutions & sales team to acquire new clients through system demonstrations & presentations.
  • Maintain relations with existing clients and identify new clients in order to grow the business.
  • Exhibited exceptional customer service skills in recruiting new clients to attain and surpass sales goals.
  • Network and cold-call businesses to generate new clients to promote online recruitment products.
  • Worked with new clients on navigating the many features of DJ-X and Real-Time.
  • Input appropriate data for new clients and maintain data for existing clients.
  • Worked directly with RM's to have new clients approved for business.
  • Prospect new clients and help grow those accounts with new advertisement campaigns.
  • Coordinate and facilitate training for new clients during the integration process.
  • Worked on special projects for new clients or anticipated future enhancements.
  • Market and recruit for new clients locally and online.
  • Team Leader for implementation of services for new clients.
  • Solicit existing clients as well as developing new clients.
  • Canvassed new clients while in current B2B client areas.
  • Manage existing accounts and develop new clients.

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27. Product Demonstrations

average Demand
Here's how Product Demonstrations is used in Product Specialist jobs:
  • Participated in some project administration for implementations, heavily involved in delivering software product demonstrations and provided all training.
  • Assisted customers with technical questions and provided product demonstrations in order to help customers make appropriate decisions.
  • Performed product demonstrations and utilized in-store training techniques to elevate the customer experience
  • Conducted sales presentations and product demonstrations to key internal and external stakeholders.
  • Engaged in product demonstrations and promoted educational product materials to potential clients.
  • Conducted product demonstrations and consumer training sessions across multiple product lines.
  • Performed product demonstrations for prospective clients of web-based practice management system.
  • Communicate detailed information regarding product lines including product demonstrations.
  • Initiate meetings to provide product demonstrations to potential customers.
  • Conducted market surveys, product demonstrations and telemarketing.
  • Performed product demonstrations and presentations supporting sales efforts.
  • Conducted product demonstrations and customer/sales training seminars.
  • Performed product demonstrations throughout store.
  • Maintained knowledge of extensive product line and performed product demonstrations as well as sampling customers to maximize market share and awareness.
  • Presented and promoted company's products by phone, customer visits, through trade shows, exhibitions and on-site product demonstrations.
  • Created product demonstrations and visuals to highlight technology in consumer facing way, in person, online and in collateral materials.
  • Partnered with sales to provide product demonstrations, customer presentations, and trade show representation in IL and WI.
  • Managed design registration program, performed product demonstrations, help to qualify third party products to support product applications.
  • Provide the clinicians with product demonstrations and educate them about the implementation of the devices into their practice.
  • Determined the wants and needs of the customer, gave product demonstrations and explanations to finalize the sale.

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28. Business Development

average Demand
Here's how Business Development is used in Product Specialist jobs:
  • Provide leadership and direction for business development through generating lead database of interested buyers for sales management and dealership sales support.
  • Increased number of potential business development year-on-year for a diverse number of Malaysian companies exporting medical rubber products.
  • Lead portfolio development process consulting with portfolio managers, analysts, and business development associates.
  • Full responsibility for the management of U.S. commercialization and business development activities of new products.
  • Lead complete overhaul of the reporting systems and streamlined communications with Business Development teams.
  • Leverage ability to quickly gain rapport with customers leading to new business development.
  • Attended business development events, cultivating relationships with current and prospective clients.
  • Increased sales to industrial distributors through strategic planning and new business development.
  • Key member in business development meetings discussing strategy and plan development.
  • Collaborated with Business Development teams on updating and enhancing marketing material.
  • Supported business development with presentation to clients for sales activities.
  • Coordinated with business development and marketing managers to drive growth.
  • Cultivated strong business relationship customers to achieve business development.
  • Identified and captured opportunities for new business development.
  • Key Account Manager & Business Development Manager
  • Started as business development representative.
  • Work in cross-functional groups engaging Sales, Operations, R&D, Business Development, Customer Education and Technical Service.
  • Coordinated business development functions with IT Directors, IT Managers and Systems Admins with face-to-face demonstrations and deep dive presentations.
  • Create promotional and branded product demand by business to business development, cold calling and working with existing customers.
  • Led product marketing and business development for voice and data infrastructure, messaging and mobile applications in Latin America.

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29. Data Entry

average Demand
Here's how Data Entry is used in Product Specialist jobs:
  • Enhanced development and implementation of products by replacing manual with semi-automated data entry, reducing error and saving time end-to-end.
  • Analyzed information and performed data entry per request of engineering change notifications.
  • Performed data entry for laboratory department as assigned.
  • Performed data entry and managed proprietary software.
  • Performed data entry, processed applications, handled cash, accepted checks and credit card payments using electronic register system.
  • Developed new procedures for shelf organization, data entry, and sales implementation within Tiny Footprint and Green Bean.
  • Performed data entry to process customer orders for installations, disconnections, service/repairs or change of services.
  • Oversee lock-box operations, correct and charge data entry errors that were created while processing payments.
  • Provide accurate data entry of customer's information for processing of orders and literature requests.
  • Worked with internal administrator to create reports and standardize data entry to support marketing efforts.
  • Assisted with month end data entry and month end accounting work for the dealership.
  • Compiled complaint and patient information; effected complete and accurate data entry.
  • Performed data entry with Washington Mutual Loan Works Operating System.
  • Followed guidelines and coaching skill lessons, data entry.
  • Managed a meticulous filing system and data entry.
  • Oversee data entry and billing to ensure accuracy.
  • Understand and utilize customer relations management systems, retention systems, and other data entryprograms.
  • Trained new employees Transmitted orders, processed credits, provided quotes and proofs, and handled light data entry.
  • Completed data entry for customer accounts involving upgrades, downgrades and scheduling maintenance.
  • Greeted guests upon arrival Obtained customers information Data Entry Showed vehicles- test drove, and delivered cars after purchase Sales Assistant

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30. Project Management

low Demand
Here's how Project Management is used in Product Specialist jobs:
  • Performed project management for upgrade/conversion projects for Chart Management customers (ChartFact, ChartLocator, ChartRelease, and DisclosureTrac).
  • Attended product development meetings with project management teams to accurately and continually document and disseminate product updates and new-release information.
  • Demonstrated Project Management skills with the implementation of a new Business Directory Assistance/Operator Service Offer from concept to implementation.
  • Project Management work, that included leading several cross-functional groups in custom enclosure projects along with continuous improvement activities.
  • Developed and implemented project management processes to help with project efficiency and an enhanced user experience.
  • Produced technical specification and provided project management of the next generation of MCAD software enhancements.
  • Served on the project management panel responsible for delivering engineering requirements to board members.
  • Project Management; detailed research analysis and participation in creation of new procedure documents.
  • Analyze problems and develop creative solutions using proven project management and continuous improvement tools.
  • Collaborated with engineering and project management groups to establish, define and improve business.
  • Provide mentoring and guidance to Specialists regarding project management and problem solving.
  • Handle customer implementations and project management for account analysis of software product.
  • Project management of legacy system data conversions for Institutions and Universities worldwide.
  • Provided technical project management on network design and installation for customers.
  • Provided project management coordination/assistance to the system administration team.
  • Project management for special requests and high visibility inquiries.
  • Assumed project management responsibility with oversight for department/display set-ups.
  • Documented project management progress and tracked all results.
  • Utilized Microsoft Project Management on multiple projects.
  • Participate in system testing and project management.

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31. Sales Process

low Demand
Here's how Sales Process is used in Product Specialist jobs:
  • Provide on-site sales demonstrations to hospital decision-makers on advanced interactive patient care initiatives during the sales process.
  • Train incoming sales associates of what the company expects of us and the sales process to build a stronger sales team.
  • Managed a comprehensive sales process beginning with cold calling, client interaction, financial qualification, price negotiation and delivery needs.
  • Greet prospective clients, identify their needs and wants, build trust and credibility and guide them through the sales process.
  • Provided service for key clients to facilitate the sale of Model S through a consultative sales process.
  • Greet and guide customer as they appeared on the lot to proceed into the sales process.
  • Support the Sales team to provide necessary information and technical expertise throughout the sales process.
  • Greet and provide customers a friendly atmosphere during all the phase of the sales process.
  • Coached, mentored, and conducted field evaluations of sales consultants throughout sales process.
  • Manage the sales processes from in home appointment/Sale to the completion of the installations.
  • Developed a Database Program to Streamline the Sales Process and maintain a client history.
  • Developed demonstrable examples in support of sales process and marketing of test solutions.
  • Received Exemplary Support of the Sales Process Award, from the sales team.
  • Trained in Control and E-Pencil Sales Processes; Certified Product Specialist, Ford.
  • Performed the total sales process from driving and as well as product/feature demonstration.
  • Developed reference accounts within the West territory to future aid the sales process.
  • Practice consultative sales process to match customers with vehicles suiting their needs.
  • Perfected the sales process to ensure customers had the best experience possible.
  • General sales process - Delivery of vehicles to customers - Enter credit applications
  • Worked closely with management to ensure satisfaction of the sales process.

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32. SQL

low Demand
Here's how SQL is used in Product Specialist jobs:
  • Performed monitoring and configuration for client specific SQL Server and BizTalk Server environment.
  • Designed functional and technical process changes, Q&A, documentation and implementation of changes using Microsoft BizTalk and T-SQL.
  • Analyzed data feeds from manufacturers, formatted spreadsheets and leveraged SQL Server technology to ensure a high degree of information quality.
  • Identified and corrected inconsistencies in the Data Warehouse/Global Catalog; performed Quality Assurance for all projects using Access and SQL databases.
  • Created ORACLE tables, indexes, stored procedures in PL/SQL to load data into Staging and Final tables in the database.
  • Responded to email and phone messages regarding data availability, application installation, and end-user SQL queries for market analysis.
  • Experience in doing technical level support, reading code, and SQL, Running SQL script to verify/validate data.
  • Designed, tested, deployed MS SQL databases, DTS, replication, backups, restores, disaster recovery.
  • Conducted system presentations, end user training, and report customization using SQL Server 2000 and Crystal Reports
  • Determined parsing criteria and tailored the software to enable clients to execute SQL queries on brokerage reports.
  • Designed overloading external/SQL stored procedure and User-defined function (UDF) for data warehousing group to access.
  • Migrated numerous MSSQL Server DTS packages into MSSQL SSIS for Kuwait National Petroleum Corp. (KNPC).
  • Install SQL databases and import from Flat file Databases removing and data corruption in the process.
  • Develop automated systems using Visual Basic, MS Excel and SQL for tracking product warranty data.
  • Perform analysis of client s databases utilizing SQL queries and take appropriate course of action.
  • Developed new and modified applications for software programs in Delphi, C#, and SQL
  • Created HIPAA complaint paper UB92 and 1500 bill formats with SQL and Crystal Reports.
  • Assisted in development of Business logic through object oriented programming languages and SQL database.
  • Performed in depth analysis of client data (SQL) to resolve support issues.
  • Performed in-depth technical trouble shooting of reported issues utilizing SQL and other log repositories.

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33. Customer Relationships

low Demand
Here's how Customer Relationships is used in Product Specialist jobs:
  • Trouble-shoot customer reported problems and proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction and strengthen customer relationships.
  • Maintained customer relationships communicating complex and technical information to update customers on project status.
  • Developed strong customer relationships by providing sound solutions and ability to solve customer issues.
  • Build customer relationships based on trust; personally manage sale and installation coordination.
  • Foster strategic customer relationships to help acquire product and strategic feedback.
  • Established and maintain strong customer relationships with physician practices and consumers.
  • Facilitate customer initiatives and projects to build and maintain customer relationships.
  • Improved customer relationships by utilizing communication through social media platforms.
  • Created and maintained customer relationships through exceptional customer service.
  • Resulted in winning more business and stronger customer relationships.
  • Cultivated and strengthened customer relationships.
  • Traveled to sales territory to strengthen customer relationships and assist customers with dilator and GI disposable needs and product line questions.
  • Provided sales support to all customers; maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
  • Develop and maintain new and existing customer relationships utilizing NM CMR, direct mailings, email and social media.
  • Fostered strong customer relationships throughout territory building trust and loyalty with various key contacts at the dealership.
  • Build customer relationships and loyalty through personal involvement in maintaining a card file and booking client appointments.
  • Acted as a member of the setup team to develop customer relationships within the Apple culture.
  • Established strong customer relationships and obtained a perfect record of performance in automotive sales and service.
  • Work with sales to increase territory sales, educate clients, and improve customer relationships.
  • Build customer relationships from initial contact and quickly generate a demand to purchase products.

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34. QA

low Demand
Here's how QA is used in Product Specialist jobs:
  • Established overall infrastructure for off-shore development including communication plan, QA, testing and packaging, functional and detail design standards
  • Conducted effective consultations and interviews with clients Developed/Coordinated QA and Acceptance Tests.
  • Performed QA tests on product and equipment during manufacturing operations.
  • Tested QA applications, identified, and reported system usage, defects, updated technical documentation including internal knowledge base.
  • Created test scenarios, coordinate unit testing, debugging, QA and maintaining bug-free environment by analyzing and resolving defects.
  • Collaborated with other internal teams (Development, QA, PM, various support teams) to reach solutions.
  • Deploy and maintain dedicated QA system mirroring customers' environment to test and replicate defects reported from customers.
  • Work with QA, Legal, & Technical teams on special projects & requests that are customer driven.
  • Supervised QA lab technicians (union) and product technicians (non-union) as well as temporary personnel.
  • Assist clients within the financial industry in using two key Thomson Reuters products - MarketQA and QA Direct.
  • Lead weekly defect review with QA and Product teams to ensure defects were appropriately addressed and resolved.
  • Assisted in the product development for new and existing products (product strategy, QA testing).
  • Provided QA testing of most major point release of product prior to sending to customer portal.
  • Developed an understanding of Microsoft Transact-SQL in order to support clients using the QA Direct product.
  • Work with customer and their Use Cases to verify QA and / or Production issues.
  • Completed tasks assigned by SQA, Product Marketing, Compliance and Engineering departments.
  • Developed databases to perform QA/QC on the data collected by military field technicians.
  • Worked closely with Plant QA managers on a number of QC issues.
  • Collaborated with QA and product designers on quality issues reported by consumers.
  • Worked with developers and QA to deliver software enhancements and fixes.

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35. R

low Demand
Here's how R is used in Product Specialist jobs:
  • Provided tier one customer support and ensured resolution of technical and support related inquires within the defined service level agreement.
  • Recognized and communicated business opportunities to Department Manager, including deficiencies in basic stock and receipt of promotional items.
  • Reviewed assigned account base to look for new revenue opportunities and made necessary recommendations resulting in increased account activity.
  • Secured detailed information from each International operating unit in order to maintain a comprehensive annual Business Profile.
  • Combined customer relations and finance departments, assisted cross-training personnel in contracting and follow up.
  • Conducted analysis of category product activities, providing support and reporting directly to Product Manager-HID.
  • Create and offer on-site training programs and documentation regarding new implementations/revisions for internal staff.
  • Created and maintained extensive electronic library of technical data literature supporting HID product category.
  • Corresponded with outside vendors to promote efficient scheduling and completion of installation appointments.
  • Liaised with development teams through established channels and protocols during development phase.
  • Moderated sales when deemed necessary to increase profitability and closure of sales.
  • Developed and Authored procedure manual for Insurance related Process and Procedures.
  • Developed technical literature and other collateral material supporting HID product category.
  • Generate leads by acquiring pertinent contact information of all customers.
  • Conduct product review with customers during product or process verification.
  • Provided customer assistant my completing in-store and in-home color consultations.
  • Engage in Microsoft and other productivity applications' contract negotiations.
  • Implemented e-business resources for product marketing and rationalization plan.
  • Recommend potential cost saving solutions during planning and implementation.
  • Verify routine product conformance to design requirements.

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36. Inventory Control

low Demand
Here's how Inventory Control is used in Product Specialist jobs:
  • Implemented cost savings, optimum inventory control, quality improvement programs, and vendor qualification, selection and consolidation.
  • Inventory control of equipment and dressings to ensure their availability when an emergency or scheduled surgery was presented.
  • Assisted management with core-duty responsibilities, including inventory control, distribution, merchandising, and sales.
  • Managed inventory control for customer product as well as store operation essentials.
  • Assisted in inventory control and supply management systems.
  • Maintained inventory control of daily purchase orders.
  • Partnered with management to implement inventory controls.
  • Ordered products and performed inventory control.
  • Maintained database and inventory control.
  • Served as the primary interface point for inventory control, cycle time analysis and scheduling performance of all prototype material.
  • Maintained an accurate, up to date inventory control system and other transactions on a daily basis.
  • Moved to Procurement Inventory Control as Vendor Support for upwards of 40 accounts for 4.5 years.
  • Support Sun Chemical in the areas of product substitution, quality assistance and inventory control.
  • Conducted inventory control and ordering monthly distribution of product lines for the entire department.
  • Performed inventory control measures, processed inventory cycle counts, and returns to vendors.
  • Provided quoting support for the field, inventory control, and vendor management.
  • Unloaded freight, inventory control, assisted customers with commercial appliances and other merchandise
  • Freight control to include (inventory control, forklift operation).
  • Inventory Control of all received material by the receiving department.
  • Combined merchandising and Inventory control for increased add on sales.

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37. LG

low Demand
Here's how LG is used in Product Specialist jobs:
  • Provided informational and motivational Face-to-Face sales training on LG products to associates and managers in formal and informal settings.
  • Consulted on requirements for rating algorithms, endorsement selection, premium bearing endorsement calculation, and composite rating.
  • Developed testing algorithms to determine trends in testing anomalies, improving product availability and performance.
  • Developed controlled vocabularies and classification algorithms for news, business, and academic content.
  • Gathered data for a Search Operation contributing to update keyword search capability for existing Algorithms
  • Gained marketing information directly related to LG products.
  • Promote sales and train company representative about LG merchandise
  • Maintained in the top ten for all LG Mobile Product Specialist for over all reporting, accuracy along with other requirements.
  • Provided training and backup support for retail stores in order to assist sales and increase customer awareness of LG Mobile products.
  • Brand advocacy with the goal of increasing the LG retail Rate of Recommendation is a huge facet of my daily duties.
  • Visit over 40 different Wireless Carrier location's a week and report feedback surrounding LG via customers and sales associates.
  • Planned morning meeting to encourage a positive environment where employees could feel safe asking specific details about LG phones.
  • Introduced, trained, and supported Sales Associates, Representatives, and Management, on LG equipment and services.
  • Participated in assisted selling and educating consumers; promoted the advantages of LG over the competition and encourage sales.
  • IMPLEMENT LG Brand Builder Program - Compiled, Developed, and Promoted a competitive program for national builders.
  • Make sure store merchandising sections of LG brand are functional, compliant, and according to Plan-O-Gram.
  • REPRESENT LG Brand - Florida Liaison for Box stores, Cabinet shops, Interior Designers and Decorators.
  • Maintain a thorough understanding of the products and associated accessories of LG Mobile and its competitors.
  • Coordinated the transfer of program material between parents and the JILG Program throughout the metropolitan area.
  • Train both management and retail representatives on the features and benefits that our Lg phones offers.

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38. FDA

low Demand
Here's how FDA is used in Product Specialist jobs:
  • Maintained knowledge of pharmaceutical and regulatory environment to ensure compliance with corporate polices and FDA regulations.
  • Assessed validity and duplication of reported pregnancy data for regulatory and FDA.
  • Provided technical support during FDA inspections and International Government audits.
  • Coordinated legal and regulatory teams to establish FDA recognized entity.
  • Participated in ongoing departmental evaluations with FDA regulatory guidelines.
  • Ensured that products sold in major drug and beauty supply stores nationwide were labeled properly, in accordance with FDA guidelines.
  • Developed needs assessments and facilitated training programs for current and revised FDA/ISO compliance standards presented to newly hired and incumbent staff.
  • Determined if the event required an MDR/MDV report that needed to be submitted to the FDA and/or other applicable Competent Authorities.
  • Evaluate and communicate regulatory compliance documents for all products, sanitation standards, and FDA required recipes and labeling procedures.
  • Participated in FDA and Regulatory audits/assessments, acted as the Subject Matter Expert for the site's sterility assurance program.
  • Oversaw/managed factories (China) production procedure, SOP's, packaging, FDA testing, and QC audits.
  • Managed product recalls whether it originated from manufacturers, FDA, in house, or other third party organizations.
  • Support the Regulatory Department for FDA, IVD and internal audits as the SME for the product release group.
  • Acted as liaison with consumers, attorneys and FDA representatives to resolve issues and minimize company's legal exposure.
  • Manage medical device labeling and packaging that meets FDA, ISO, and CE mark regulatory standards and directives.
  • Prepare and submit initial, follow-up, and final Form FDA 3500A MedWatch and MEDDEV 2.12/1 rev.8 Vigilance.
  • Manage safe distribution and public use of blood products through adherence to FDA regulations and standard operating procedures.
  • Completed ongoing training to stay abreast of product knowledge, service, policy and FDA regulatory changes.
  • Pull all necessary documents to complete Form FDA 3500A MedWatch and MEDDEV 2.12/1 rev.8 Vigilance.
  • Approve Form FDA 3500A MedWatch and MEDDEV 2.12/1 rev.8 Vigilance for departmental Team Members.

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39. Inventory Management

low Demand
Here's how Inventory Management is used in Product Specialist jobs:
  • Create and review procedures for distribution and inventory management to maximize customer satisfaction and minimize handling and outbound freight expense.
  • Utilized various inventory management software programs to ensure efficiency of ordering, delivery, and handling of conference products.
  • Negotiate with suppliers on pricing, promotional deals and oversee proper communication and implementation of inventory management.
  • Handled business execution, including quotation and pricing analysis, inventory management, and sales support.
  • Supported sales, inventory management and transportation processes working to limit product shortages and/or out-of-stock items.
  • Assisted management in sales analysis projects, inventory management and sales profitability using Microsoft Excel.
  • Automated several manual business processes like inventory management, customer management, and e-mail marketing.
  • Assisted dealers with sales, inventory management, accessory merchandising and customer satisfaction.
  • Inventory management responsibilities including, physical counts, reconciling and replenishment.
  • Experience in off-loading freight trucks, inventory management and product distribution
  • Performed product handing and inventory management functions with minimal supervision.
  • Developed bills of material for product pricing and inventory management.
  • Control inventory through point of sale inventory management system.
  • Forecast sales to assist in inventory management.
  • Attained a high level of expertise in the use of computerized Production Inventory Management System and other B-MS systems.
  • Bring value added services to clients including vaccine education, vaccine inventory management services, ordering options and contract options
  • Developed feasibility studies to streamline key product issues, product improvements, change request submission, and inventory management.
  • Interacted with sales team on inventory management of all marketing materials; budgeting; trade show participation.
  • Excel at forecasting, product planning, budgeting, importing/exporting, sales tracking, and inventory management.
  • Inventory management, up to and including; ordering, cycle counting, pricing, and tagging.

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40. High Volume

low Demand
Here's how High Volume is used in Product Specialist jobs:
  • Provide high level customer-focused service/sales in a high volume, fast paced call center environment using designated technology.
  • Design and generate high quality digital reproductions of customer statements for high volume print customers.
  • Demonstrated showroom tour and generated high volume furniture sales utilizing effective closing techniques.
  • Travel to National Key Accounts and large high volume retailers to perform 2 week intensive training and new product knowledge presentations.
  • Assisted clients with product usage, took orders, helped with problems, high volume of calls, Answered emails.
  • Stay late or arrive early to shift contingent upon peak/high volume time to support company with meeting and/or exceeding goals.
  • Program group requested benefits into systems in a high volume environment to assure correct claims payment for members.
  • Provided accurate and timely response to high volume of in/outbound calls to prospective members, and providers.
  • Manage and maintain high volume of customer calls to ensure excellent customer service was being executed.
  • Guide high volume of clients with approachable, insightful listening skills, and empathy.
  • Handled 80120 incoming calls per day in a high volume retail sales call center.
  • Answered a high volume of phone calls for product ordering and consumer relations questions
  • Promoted to handle high volume of inbound calls in fast-paced call center.
  • Handled high volume inbound calls regarding technical support and finding sales opportunities.
  • Inputted a high volume of data using Microsoft Excel and company software.
  • Answered high volume of incoming calls and emails from clients and colleagues.
  • Used debit/credit cards and high volumes of cash to complete transactions.
  • Create a price list for the customers with high volume orders.
  • Received high volume of inbound sales and offered technical support.
  • Received and services a high volume of inbound telephone calls.

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41. Revenue Growth

low Demand
Here's how Revenue Growth is used in Product Specialist jobs:
  • Provided added-value to customer and contributed to company's revenue growth through recommendations and upgrade of equipment/parts/supplies.
  • Established and expanded existing business and company relationships ensuring consistent revenue growth annually.
  • Ranked #1, Molecular Product Group Specialist in 2003; Won the 2002 Annual Largest Revenue Growth Award
  • Managed, set expectations and objectives with customers to guarantee proper installation and revenue growth of accounts.
  • Delivered revenue growth for a sweetener product from $220M in 2014 to $850M in 2015.
  • Monitored revenue growth against annual budgets and collaborated with management teams to navigate long-term growth plans.
  • Focus on volume growth, revenue growth, and supply chain improvement.
  • Generated $8M in revenue growth leveraging local business partners.
  • Assisted Sales Managers with contract negotiations and revenue growth.
  • Account Executive Expanded revenue growth for South Carolina territory from $312k in July'95 to $510k in June'96.

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42. Powerpoint

low Demand
Here's how Powerpoint is used in Product Specialist jobs:
  • Developed internal methods for quickly compiling data and delivering usable information from Oracle System to Excel and PowerPoint.
  • Prepared field service bulletins and training materials using PowerPoint.
  • Devised innovative approaches, stock stories, and PowerPoint presentations that proved highly effective in promoting investment products and client retention.
  • Created PowerPoint Presentations and Trained Electronics Associates across the entire Fry's chain on all JVC Product Categories via video conferencing.
  • Produced, scheduled and reviewed weekly Learning Center Series; joined forces with team members on presenting and PowerPoint skills.
  • Created multiple PowerPoint presentations with advanced graphics and transitions; Designed CD/DVD marketing materials; and photo and video presentations.
  • Author and design PowerPoint presentations with the purpose of educating service companies on products and training in their use.
  • Created marketing books for customers, utilizing Publisher, Excel, Word, and PowerPoint.
  • Created PowerPoint presentations as training guides and templates for 'train the trainer' classes.
  • Maintain all new Product launches with supporting PowerPoint presentations and associated meetings.
  • Experience includes proficiency at Microsoft Word, Excel, and PowerPoint.
  • Created MS PowerPoint presentations including graphs for department meetings.
  • Develop and deliver PowerPoint presentations for annual user conferences and webinars.
  • Led team meetings, and conducted a thorough PowerPoint presentation to upper management demonstrating ways each consumer product could be enhanced.
  • Conceptualized and designed PowerPoint presentations used while conducting off-site seminars, client seminars, client meetings and branch office meetings.
  • Designed PowerPoint presentations for our Orthotic Fitter Course, for new hire education and for our sales meetings.
  • Used Microsoft's SharePoint to manage department wide information (Spreadsheets, Visio, PowerPoint).
  • Create proposals, quotes and presentations using Werner's mainframe, Word, Excel and PowerPoint.

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43. Special Events

low Demand
Here's how Special Events is used in Product Specialist jobs:
  • Organized well-attended special events, including conferences.
  • Presented promotions at public at events and trade shows and special events answering customer questions regarding products, prices and availability.
  • Planned and executed special events and promotions to recruit new clients and bolster sales, inviting clients by mail and telephone.
  • Attended Audi owners club of America special events while maintaining an elite level of customer service and facilitating brand investment.
  • Maintained a book of business worth over $700,000 through regular calls, email follow-ups and invites to special events.
  • Organized special events for doctors, physicians, pharmacists, and patients in order to achieve sales goals.
  • Marketed new sales and special events, assisted customers in financing, purchasing, delivery and ultimate satisfaction.
  • Assisted in training new specialists during special events and when they were demonstrating for the first time.
  • Provide outstanding customer service in meeting client's needs, promoting special events and product launches.
  • Organize quarterly special events resulting in monthly sales increases of up to 35%.
  • Performed facials, make-overs and organized special events to promote sales of product line.
  • Helped around the store moving furniture and setting up decorations for special events.
  • Work with customers at special events to increase buyer awareness and promote brand.
  • Supported Sales and Marketing at various special events, meetings and annual trade shows
  • Managed in-store culinary & food science education program including special events & classes.
  • Planned, organized and orchestrated client events, public screenings and special events
  • Assisted account retail/district managers in special events to coordinate and promote products.
  • Facilitated venues and on-site special events from start to finish.
  • Perform assistance duties to the special events managing department.
  • Established employee daily sales goals for special events.

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44. Client Relationships

low Demand
Here's how Client Relationships is used in Product Specialist jobs:
  • Recognized for superior client relationships as measured by satisfaction survey metrics and customer feedback comments.
  • Developed client relationships by diligently maintaining contact via written and phone correspondence.
  • Developed loyal client relationships by registering customers for company credit programs.
  • Strengthened client relationships and expanded financial product offerings.
  • Focused on establishing and maintaining client relationships.
  • Developed client relationships and loyalty.
  • Manage and maintain one of the Firm's largest client relationships on a daily basis including monthly performance update calls.
  • Develop client relationships to better understand their needs and customize the application to meet client requests and all state requirements.
  • MAINTAIN Quality Control - Client Relationships, Warranty and Claims inspections for Central and Northern Florida territories.
  • Developed client relationships to successfully foster repeat sales; reached $1m in sales in 10 months.
  • Managed client relationships, coordinated production and delivery schedules, handled all types of client requests.
  • Establish strong client relationships to secure brand loyalty, consistent product replenishment and referral business.
  • Trained, mentored, and coached high performing teams while creating and building client relationships.
  • Completed on site visits with strategic clients to help build client relationships.
  • Build long-term client relationships and advise clients on purchases and promotions.
  • Achieved goals, increased sales volume and developed client relationships.
  • Maintain client relationships and expand book of business.
  • Maintained client relationships by offering strong client support.
  • Established client relationships and followed up with customers.
  • Manage 35 client relationships domestically and globally for Wilshire's global risk, performance and attribution solution products.

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45. Customer Complaints

low Demand
Here's how Customer Complaints is used in Product Specialist jobs:
  • Investigated customer complaints / trends and conducted root cause analysis to promote complaint resolution to customer satisfaction.
  • Performed and coordinated positive solutions to customer complaints without return of items purchased.
  • Resolved customer complaints and specialized in troubleshooting by telephone and in person.
  • Evaluate customer complaints and determining appropriate solutions to address their concerns.
  • Handled escalated customer complaints, business errors, and customer conciliation.
  • Worked on Resolutions Team to resolve escalated customer complaints.
  • Handle customer complaints following company policies and guidelines.
  • Investigated customer complaints regarding finished and unfinished products.
  • Managed customer needs including returns and customer complaints.
  • Reviewed Quality Customer Complaints from Customers.
  • Set up customer appointments while resolving customer complaints regarding sales and services, directed customers to appropriate workstations in the store.
  • Provide incident reports to the general manager of all customer complaints or emergencies on the property using Microsoft Office tools.
  • Service, answer phones, customer complaints, stock shelves, check inventory, load and unload merchandise
  • Decreased customer complaints by 20% over the previous 2 years by managing and handling merchandise returns.
  • Provide customer service while checking guests in and out of the hotel and resolving customer complaints.
  • Provided customer service, completed orders, counseled and supervised agents, handled customer complaints.
  • Developed and coordinated the execution of protocols to identify the root cause of customer complaints.
  • Responded to customer complaints and recommended merchandise or services that will meet customers' needs.
  • Involved in the product assigned with respect to customer complaints and product recall.
  • Investigated customer complaints, collected and reviewed data for Product Annual Review.

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46. Mac

low Demand
Here's how Mac is used in Product Specialist jobs:
  • Provided coverage for Professional Medical Representative / Professional Pharmaceutical Representative during their absence by providing telephone details to the targeted physicians.
  • Operate machines requiring limited interrelated adjustments with detailed procedures in manufacturing layouts, engineering specifications, or similar operating procedures.
  • Review and evaluate all inbound medical marijuana identification card program applications and supporting documentation for accuracy, completion and legitimacy.
  • Functioned as sales representative of vaccines to Pediatricians, Family Practitioners, Pharmacists, Hospital and Managed Care Administrators.
  • Worked closely with Electro-Impact / Engineering team to provide quality verification and process monitoring of the automated drilling machines.
  • Provided extensive nurse and pharmacist training and in-servicing on promoted therapies in the hospital and community medical oncology practice.
  • Utilized extensive pharmaceutical expertise to increase revenue; called on pediatricians and family practice doctors to promote Sanofi-Pasteur vaccines.
  • Represented cutting edge Bio-Pharmaceutical products to key Hematology/Oncology medical specialists in hospitals, private offices and academic centers.
  • Established and cultivated relationships with pharmacists, anesthesiologists, nurses, emergency medical technicians, and material managers.
  • Develop and conduct product training on new and current production equipment including hydraulics, electrical and machine operation.
  • Nurse coordinator and educator for specialty pharmacy drugs for chronic disease states involving extensive intravenous therapies.
  • Submitted medical information to physicians and pharmacists from well-known organizations to increase their medical knowledge.
  • Repaired various mailing machines at various business sites which involved computer knowledge and mechanical aptitude.
  • Managed and executed territory business plan by contacting Primary Care/ Internal Medicine Physicians and Pharmacists.
  • Created program for electronic recording of vital tax information for Corporate and privately owned Pharmacies.
  • Full approach on Manufacturing, Validation & Documentation in several areas in a pharmaceutical industry.
  • Developed and supported several marketing campaigns with an emphasis on QA/QC and pharmaceutical markets.
  • Participated in file building of hospital and pharmacy data for non-proprietary SCC pharmacy software.
  • Received commendation in 2001 for exceeding sales goals in every assigned pharmaceutical product.
  • Identified key pharmacies and developed/execute a plan of action as reflected in territory.

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47. Toyota

low Demand
Here's how Toyota is used in Product Specialist jobs:
  • Led the finale reception of Toyota s Five Continent Driving Project through a choreographed presentation of the vehicles.
  • Educated clients on Toyota products, giving hands on demonstrations of features and benefits; including test drives.
  • Performed product and cost planning for assigned Toyota vehicles, units/engines and service parts manufacturing.
  • Achieve 93% Survey satisfaction GRADE on Toyota Corp Survey sent to NEW vehicle buyers.
  • Trained to present and sell features and specs of all Toyota cars.
  • Completed rigorous 3-month Toyota corporate product and skills training program.
  • Represented car companies such as Scion, Toyota and GMC.
  • Present all benefits and features of the Toyota product.
  • Provided technology support for our Toyota / Scion team
  • Conducted product presentations for Southeast Toyota Distributors and answered technical questions.
  • Maintained continuous certification through Southeast Toyota.
  • Answered customer questions concerning Toyota vehicles Guided customers through the purchase of a vehicle.
  • Lead generation, customer relations and sales for new and pre-owned Toyota cars and trucks
  • Cater to customer needs about the Toyota product, Sales and services to customers.
  • Certified sales for new and used Toyotas.
  • Welcome walk in guests, answer questions and generally manage the customer's Toyota experience in a positive way.

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48. OEM

low Demand
Here's how OEM is used in Product Specialist jobs:
  • Order and receive new OEM products and handle expired product in an effort to extend the expiration date of existing products.
  • Worked directly with the Cleveland OEM teams launching products from initial lab approval to the final application in an assembly plant.
  • Identify new potential opportunities through joint sales calls, on-site training and inspections working with distributors & direct OEM partnerships.
  • Worked with ASIC suppliers (Si-Labs) and sub-assembly manufacturers, qualified design approaches to fulfill tier 1 OEM requirements.
  • Worked with major OEM's such as Abbott Labs to develop new products and manage current line of products.
  • Coordinated sales activities and strategic planning with principal OEM partners (EIM, BETTIS, and REXA).
  • Lead joint sales calls with various multinational OEM customers resulting in annual sales growth averaging over $1MM.
  • Resulted in a 14% reduction of costs* Successfully managed introduction and launch of OEM surgical table.
  • Managed OEM site visits and reviewed all OEM documentation for accuracy before submitting to site leadership.
  • Assisted and managed contract negotiations for key OEM customers and their Tier-2 Supply base.
  • Maintained pricing structure and profit margins for the direct sales market and OEM Reps.
  • Worked closely with Sharp and OEM developers to track and solve software/hardware quality issues.
  • Interacted with OEM's, Dealerships, fleets and operators to help find resolution.
  • Respond to customer inquiries (OEM and Distributors) in a timely matter.
  • Collaborated with product engineers in the redesign of OEM products affected by recall.
  • Provided technical and sales support, as well as OEM technical/engineering support.
  • Managed OEM accounts such as Home Depot, Wal-Mart, and Westinghouse.
  • Researched OEM materials for devices and compared to alternative energy resources.
  • Prepare certifications for product release to customers and OEM partners.
  • Specified OEM test equipment utilized in the testing process.

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49. Customer Requirements

low Demand
Here's how Customer Requirements is used in Product Specialist jobs:
  • Develop strategies to target specific medical markets with specialized products to meet customer requirements for function, quality, and regulatory.
  • Analyzed selected orders insuring conformity to manufacturing limitations, customer requirements and industry standards.
  • Strengthened relationships with current and prospective clientele by exceeding customer requirements and operational needs
  • Recommended new features and applications, by analyzing customer requirements and market trends.
  • Analyzed technology trends and customer requirements to identify growth opportunities for SAP.
  • Developed custom breathing air supply solutions in accordance with specific customer requirements.
  • Coached mechanics and other inspectors on customer requirements and sensitivities.
  • Set up returnable packaging per Customer requirements.
  • Translated customer requirements into product requirements.
  • Align production orders with customer requirements.
  • Verified compliance to customer requirements.
  • Gathered and analyzed market data, planned roll-out plans for new products and created custom products and proposals per customer requirements.
  • Liaised with solutions and R&D team for delivery of product and customer requirements document (PRD & CRD).
  • Work directly with the client to orchestrate the necessary resources to provide customized solutions to meet or exceed all customer requirements.
  • Inspect work for quality, completeness, proper functioning and adherence to engineering drawings, technical orders and customer requirements.
  • Review customer requirements and work with User Experience and R&D teams to ensure product meets requirements.
  • Maintain high level of equipment up time through knowledge of products and customer requirements.
  • Collaborated with all company departments to ensure customer requirements are met for their network.
  • Perform virtual and on-site interviews to gather customer requirements and provide guidance and training.
  • Research and investigate customer requirements through written and oral (Phone) communications.

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50. POS

low Demand
Here's how POS is used in Product Specialist jobs:
  • Coordinated the implementation of revenue generating initiatives for Safe Deposit Box application to generate additional $2.5MM in annual revenue.
  • Perform preliminary reviews and dispositions of non-conformance, and conduct product reviews with the customer during product or process verification.
  • Developed comprehensive equipment database that communicated ASM's competitive position to the sales, engineering, marketing and legal departments.
  • Delivered effective and excellent verbal and written communication skills that consistently built positive business relationships, and increased customer satisfaction.
  • Addressed customer inquiries, interpreted and delivered information, proposed suggestions, provided guidance to company based consumer feedback.
  • Reviewed technology infrastructure for management consultant group, proposing enhancements, managing implementation projects, and assessing results.
  • Developed competitive product positions for 30+ commercial furniture manufacturers placing them within 200+ furniture dealerships throughout the country.
  • Implemented procedure nationwide and tracked performance indicating positive accomplishments and in compliance, lowering the number of criticisms.
  • Implement and manage purchase process from analysis to delivery and disposition of all material inventory for assigned products.
  • Prepared compelling and informative proposals and provided expert customer technical support to secure and maintain new business.
  • Develop and implement competitive chart-analysis template to support price positioning analysis and decisions with Marketing Managers team.
  • Identified opportunities in implementing process controls which would decrease or eliminate deficiencies resulting in risk or exposure.
  • Collaborated with manufacturing to accurately calculate machining and assembly process times for both in-house and subcontract purposes.
  • Cultivated positive relations with clientele; assured quality results through expert care and patient education.
  • Composed approximately 100 relationship reviews for customers and recommended new Treasury Management services when applicable.
  • Created process improvements for Programs * Developed position papers to improve compliance and retain competitiveness.
  • Proposed and implemented recommendation to align different departments within the Division and improve overall communication.
  • Composed performance commentary for firm's marketing purposes as well as individual client reporting requirements.
  • Positioned clinical strategy through direct sales force and distributor representatives with comprehensive training programs.
  • Improved and expanded existing product performance metrics to help senior leadership evaluate proposed projects.

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20 Most Common Skill for a Product Specialist

Product Knowledge33.1%
Customer Service19.5%
New Product Development8.3%
Technical Support6.2%
Sales Goals4.6%
Phone Calls2.7%
Internet2.3%
New Accounts2.2%

Typical Skill-Sets Required For A Product Specialist

RankSkillPercentage of ResumesPercentage
1
1
Product Knowledge
Product Knowledge
26.1%
26.1%
2
2
Customer Service
Customer Service
15.4%
15.4%
3
3
New Product Development
New Product Development
6.5%
6.5%
4
4
Technical Support
Technical Support
4.9%
4.9%
5
5
Sales Goals
Sales Goals
3.6%
3.6%
6
6
Phone Calls
Phone Calls
2.1%
2.1%
7
7
Internet
Internet
1.8%
1.8%
8
8
New Accounts
New Accounts
1.8%
1.8%
9
9
Product Information
Product Information
1.7%
1.7%
10
10
Sales Reps
Sales Reps
1.7%
1.7%
11
11
Sales Floor
Sales Floor
1.7%
1.7%
12
12
Trade Shows
Trade Shows
1.6%
1.6%
13
13
Auto Shows
Auto Shows
1.6%
1.6%
14
14
Training Programs
Training Programs
1.3%
1.3%
15
15
Troubleshoot
Troubleshoot
1.3%
1.3%
16
16
Product Training
Product Training
1.2%
1.2%
17
17
Market Research
Market Research
1.2%
1.2%
18
18
Product Sales
Product Sales
1.1%
1.1%
19
19
Product Management
Product Management
1.1%
1.1%
20
20
Apple
Apple
1%
1%
21
21
CRM
CRM
1%
1%
22
22
Market Share
Market Share
1%
1%
23
23
Product Support
Product Support
1%
1%
24
24
Customer Base
Customer Base
1%
1%
25
25
Potential Customers
Potential Customers
0.9%
0.9%
26
26
New Clients
New Clients
0.9%
0.9%
27
27
Product Demonstrations
Product Demonstrations
0.9%
0.9%
28
28
Business Development
Business Development
0.9%
0.9%
29
29
Data Entry
Data Entry
0.9%
0.9%
30
30
Project Management
Project Management
0.8%
0.8%
31
31
Sales Process
Sales Process
0.8%
0.8%
32
32
SQL
SQL
0.8%
0.8%
33
33
Customer Relationships
Customer Relationships
0.7%
0.7%
34
34
QA
QA
0.7%
0.7%
35
35
R
R
0.7%
0.7%
36
36
Inventory Control
Inventory Control
0.6%
0.6%
37
37
LG
LG
0.6%
0.6%
38
38
FDA
FDA
0.6%
0.6%
39
39
Inventory Management
Inventory Management
0.6%
0.6%
40
40
High Volume
High Volume
0.6%
0.6%
41
41
Revenue Growth
Revenue Growth
0.6%
0.6%
42
42
Powerpoint
Powerpoint
0.6%
0.6%
43
43
Special Events
Special Events
0.6%
0.6%
44
44
Client Relationships
Client Relationships
0.5%
0.5%
45
45
Customer Complaints
Customer Complaints
0.5%
0.5%
46
46
Mac
Mac
0.5%
0.5%
47
47
Toyota
Toyota
0.5%
0.5%
48
48
OEM
OEM
0.5%
0.5%
49
49
Customer Requirements
Customer Requirements
0.5%
0.5%
50
50
POS
POS
0.5%
0.5%

25,870 Product Specialist Jobs

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