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Product specialist/manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Davide , Ph.D. Bolchini Ph.D.,

Matthew Lopresti

Below we've compiled a list of the most critical product specialist/manager skills. We ranked the top skills for product specialist/managers based on the percentage of resumes they appeared on. For example, 12.4% of product specialist/manager resumes contained technical support as a skill. Continue reading to find out what skills a product specialist/manager needs to be successful in the workplace.

15 product specialist/manager skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how product specialist/managers use technical support:

Provide excellent customer service and software technical support.
Provided technical support to sales and end users of transmitters and flow meters.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how product specialist/managers use product knowledge:

Train all associates product knowledge, delivering superior service, resolving customer needs, closing the sale and follow-up.
Achieved by the highest level of product knowledge research from both internal and external data sources.

3. Product Management

Product management is a part of an organization's function that deals with product development, planning, pricing, forecasting, launching, and marketing the product.

Here's how product specialist/managers use product management:

Worked in Product Management Group, program managing the development of a category of Quark software products.
Contribute to product management, website development, sales support, and hosting.

4. Customer Satisfaction

Here's how product specialist/managers use customer satisfaction:

Solved problems related to customer satisfaction, incorrect/defective products, and late/missed deliveries by suppliers.
Served as primary liaison and managed hospital accounts to ensure and maintain customer satisfaction.

5. Product Portfolio

A product portfolio is a collection of all services and products by an enterprise made available to customers and clients. It also features vital areas of the business operations and processes. The product portfolio is a detailed analysis of a company's risk management, leadership, growth, financial prospects, contributions, and income.

Here's how product specialist/managers use product portfolio:

Procured all material purchasing assigned product portfolio for 11 distribution centers.
Conducted primary user research to improve sales and the product portfolio offered in LATAM markets.

6. Ongoing Support

Here's how product specialist/managers use ongoing support:

Install systems, run cabling, train end-users, perform ongoing support and upgrades.
Deliver integrated medical solutions, conduct training, ongoing support, and upgrades.

7. Lead Generation

Here's how product specialist/managers use lead generation:

Created and conveyed technical information for clients and staff resulting in effective lead generation.
Implemented a lead generation program to bring new opportunities to the Chrysler sales staff.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how product specialist/managers use customer service:

Filtered user support, and provided customer service to aid improvement in overall data accuracy and complete quality assurance.
Provided input to customer service with suggestions and recommendations to maintain satisfaction.

9. Post Sales

Here's how product specialist/managers use post sales:

Provided dealers with pre and post sales support, pricing, configurations and other technical product information.
Worked with customers in both pre and post sales deployment.

10. Sales Process

Here's how product specialist/managers use sales process:

Maintained customer relationships by assisting Dell Partner representatives throughout the sales process by putting together plans to meet individual client needs.
Provided application, customer and inside sales support as needed to further the sales process.

11. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how product specialist/managers use account management:

Participated in RFI and RFP response preparation and delivered superior account management that led to contracts with Target and Walmart.
Transitioned seamlessly into Account Management position responsible for third largest account base within Central and Northern IL.

12. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how product specialist/managers use qa:

Led weekly meetings between engineering, sales/marketing, and QA departments to facilitate communication, collaboration and resolution of product issues.
Compiled detailed functional and technical requirements for projects to ensure efficient development builds and proper QA completions.

13. Pre Sales

Here's how product specialist/managers use pre sales:

Handled projects from pre sales contact via project delivery to post sales support.
Managed 3 offshore team members and 6 pre sales team members.

14. Market Research

Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.

Here's how product specialist/managers use market research:

Conducted market research and team collaboration to identify product needs and facilitated development from concept to reality.
Create economic forecasts, conducted market research studies and provided reports on sales, costs of goods sold and variances.

15. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how product specialist/managers use product development:

Designed and implemented new product development including pricing, packaging, literature and displays of specific categories.
Managed product development for underwater relocation systems including FAA certified emergency location beacons.

What skills help Product Specialist/Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on product specialist/manager resumes?

Davide , Ph.D. Bolchini Ph.D.

Professor and Chair, Director, Human-Computer Interaction Program, Indiana University

In my experience, our most successful MS HCI graduates (https://soic.iupui.edu/hcc/graduate/hci/masters/) take the time to put together a compelling online portfolio that showcases their project experience and skill set in action, as applied to specific research opportunities they had with faculty or projects they worked on during their UX internships in the industry. The personal brand of UX junior professional can be greatly enriched when the portfolio includes not only what the student has done, but why and what was the design rationale behind the process and the results, what was the larger context and goal of the project (especially in large collaborative projects), and what was the specific role and contribution of the student. The discussion about the portfolio of a candidate has become a key ingredient of the interview for UX jobs, besides other important activities such as UX design exercises or remote assignments.

What product specialist/manager skills would you recommend for someone trying to advance their career?

Matthew Lopresti

Associate professor of Philosophy and humanities, Hawaii Pacific University

Captains of industry are often asked about the traits they look for in new hires. Critical thinking is always a must, as well as excellent written and oral communication skills.

These are the core competencies of the discipline of philosophy. Top-notch communication abilities begin with a depth of ability to understand nuanced, complex details, and then turn around and clearly communicate these complex ideas in easily digestible bits of information. It is no coincidence that students who graduate with philosophy degrees repeatedly dominate graduate and law-school entrance exams like the GRE and LSAT; they are often the sharpest thinkers with the quickest minds

What type of skills will young product specialist/managers need?

Peter Johnson DPS

Clinical Associate Professor of Marketing Academic Director of MS in Marketing Intelligence, Fordham University

There are three things that employers are looking for:
1. Demonstrated ability to solve problems
2. Ability to analyze and make decisions based on data
3. Communication skills with management, teams, and clients

What technical skills for a product specialist/manager stand out to employers?

Patrick Lindsay

Assistant Lecturer, Miami University

Most all employers expect full competency in creatively using technology for communications. By that I don't mean mobile devices or social media usgae. I mean a widespread working knowledge of technology tools (apps, software, etc). Employers are seeking those candidates who can convey thoughts, ideas, responses in a multi-faceted way. Basic competency in written correspondence is no longer enough. Employers want to see daily business communication not only contain demonstration of good writing (grammar, syntax, formatting) but also being able to create embedded images, video, and relevant web links to better communicate. And not just for a big fancy client presentation, but consistently in regular communication. Further, they want words supported by data; support words with numerical evidence. As such, advanced excel skills and real experience in data sources and extraction stand out to employers.

Similarly, they expect professional virtual audio-visual communication. It is not enough to just be on the Zoom call. The expectation is to be prepared, to be engaged, to be aware of the audio and video angles and backgrounds. To demonstrate active listening as well as enthusiastic, energetic, even animated talking. Body language and facial expression are even more enhanced in virtual communications.

If there was a positive outcome from being thrust into an academic world that was all virtual, it was the need to learn new technical skills, not only for classwork, but also for social interaction. This will not only be appreciated by employers, but for many, expected.

Do you want to know more?

List of product specialist/manager skills to add to your resume

The most important skills for a product specialist/manager resume and required skills for a product specialist/manager to have include:

Technical Support
Product Knowledge
Product Management
Customer Satisfaction
Product Portfolio
Ongoing Support
Lead Generation
Customer Service
Post Sales
Sales Process
Account Management
QA
Pre Sales
Market Research
Product Development

Technical Issues
Customer Support
Customer Issues
Competitive Analysis
Sales Growth
Product Line
Product Offerings
Trade Shows
ROI
Product Support
Sales Support
Medical Devices
Business Development
Product Training
Auto Shows

Customer Relations
Product Sales
Inventory Control
SQL
Cost Savings
Skin Care
Sales Associates
OEM
Inventory Management
BMW
Pricing Strategy
Promotional Materials
Product Demonstrations
CE

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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