What does a product specialist/sales specialist do?
A product specialist/sales specialist is responsible for developing sales strategies, ensuring to reach sales targets and customer satisfaction. They typically offer products and services to walk-in clients or reach out to them through calls or correspondence, discuss product specifications, answer inquiries, conduct demonstrations, process payments, and handle issues and concerns, resolving them promptly and efficiently. Furthermore, a product specialist/ sales specialist must conduct research and analysis to identify new marketing opportunities, develop business plans, and plan sales events in adherence to the company's policies and regulations, including its vision and mission.
Product specialist/sales specialist responsibilities
Here are examples of responsibilities from real product specialist/sales specialist resumes:
- Manage telephone relationships with senior management of client companies to troubleshoot and develop product.
- Establish and maintain relationships with clients acquire via walk in or phone contact, and while using CRM software.
- Utilize a comprehensive CRM system to drive sales through the creation of campaigns, and events to increase repeat customer rate.
- Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
- Process paperwork associate with retail automobile sales including credit applications, payoff information, titles and other relate materials.
- Recognize for recommending and delivering quality service and products, and for developing loyal customers resulting in impressive sales.
- Recognize opportunities to up-sell and often take the opportunity to do so to create a better Marriott experience and event.
Product specialist/sales specialist skills and personality traits
We calculated that 9% of Product Specialists/Sales Specialists are proficient in Customer Satisfaction, Product Knowledge, and Product Sales. They’re also known for soft skills such as Analytical skills, Detail oriented, and Communication skills.
We break down the percentage of Product Specialists/Sales Specialists that have these skills listed on their resume here:
- Customer Satisfaction, 9%
Realize that business is built on customer satisfaction and devote himself/herself to guaranteeing satisfaction of customers.
- Product Knowledge, 8%
Promoted and completed sales of Toyota products in an appropriate and professional manner with the best customer service and product knowledge.
- Product Sales, 8%
Established and maintained relationships with financial representatives to drive product sales and uncover new opportunities.
- POS, 7%
Organize, setup, and catalog of the Brown Forman POS storage unit.
- Sales Floor, 6%
Developed a unique integration of merchandising and customer support within the computer and home office sales floor.
- Sales Process, 5%
Use computer systems to gather customer information and conduct the sales process, as well as manage customer accounts.
"customer satisfaction," "product knowledge," and "product sales" are among the most common skills that product specialists/sales specialists use at work. You can find even more product specialist/sales specialist responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for a product specialist/sales specialist to have is analytical skills. Their role and responsibilities require that "market research analysts must evaluate large amounts of data and information related to market conditions." Product specialists/sales specialists often use analytical skills in their day-to-day job, as shown by this real resume: "created and maintains web-based global database to house nonstandard product data that strategically positions the sales teams for maximum customer support. "
Detail oriented. Many product specialist/sales specialist duties rely on detail oriented. "market research analysts must pay attention to minutiae to evaluate data.," so a product specialist/sales specialist will need this skill often in their role. This resume example is just one of many ways product specialist/sales specialist responsibilities rely on detail oriented: "acquire detailed product knowledge and share with fellow staff members and customers. "
Communication skills. product specialists/sales specialists are also known for communication skills, which are critical to their duties. You can see how this skill relates to product specialist/sales specialist responsibilities, because "market research analysts must be able to clearly convey information when gathering material, interpreting data, and presenting results to clients." A product specialist/sales specialist resume example shows how communication skills is used in the workplace: "developed marketing and communication programs for key strategic product lines. "
The three companies that hire the most product specialist/sales specialists are:
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Compare different product specialists/sales specialists
Product specialist/sales specialist vs. Sales coach
The sales coaches observe and come up with better strategies and plan to solve training needs. A sales coach is an expert in sales and hence helps companies to develop and train sales members in the best trends and possible strategies to ensure success. Their duties and responsibilities include analyzing sales processes and their effectiveness and closely monitoring sales representatives for errors.
While similarities exist, there are also some differences between product specialists/sales specialists and sales coach. For instance, product specialist/sales specialist responsibilities require skills such as "customer satisfaction," "product sales," "pos," and "sales support." Whereas a sales coach is skilled in "call monitoring," "digital marketing," "sales performance," and "continuous improvement." This is part of what separates the two careers.
The education levels that sales coaches earn slightly differ from product specialists/sales specialists. In particular, sales coaches are 1.8% more likely to graduate with a Master's Degree than a product specialist/sales specialist. Additionally, they're 0.5% less likely to earn a Doctoral Degree.Product specialist/sales specialist vs. Sales consultant
Sales consultants are employees who work in the sales department of a company. They are usually more skilled than usual sales employees. As such, they are usually given more complicated products or services to sell because they will be able to explain the product or service to the customers better. Sales consultants have in-depth knowledge of the offerings of the company. They talk to customers, understand what the customers need, and match the customers' needs with company products that can address the needs. They should also be updated on trends in the market and what is currently popular with the masses.
Each career also uses different skills, according to real product specialist/sales specialist resumes. While product specialist/sales specialist responsibilities can utilize skills like "product sales," "sales support," "business relationships," and "excellent organizational," sales consultants use skills like "work ethic," "customer loyalty," "java," and "azure."
Sales consultants earn similar levels of education than product specialists/sales specialists in general. They're 1.5% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for product specialist/sales specialists in the next 3-5 years?
Ella Andreasen
Marketing Coordinator, Hiniker
Product specialist/sales specialist vs. Sales professional
A sales professional is an employee who is responsible for the management and assessment of the effectiveness of a company's sales representatives and sales team. By setting sales goals, sales professionals work with other departments to learn more about the company's products and services while developing strategies for acquiring new clients. They analyze the company's track sales and status reports and present them to the top management to continually keep improving. Employers may require their sales professionals to have a bachelor's degree with working experience.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from product specialist/sales specialist resumes include skills like "product sales," "sales support," "business relationships," and "product demonstrations," whereas a sales professional is more likely to list skills in "work ethic," "real estate," "retail sales," and "basic math. "
Most sales professionals achieve a similar degree level compared to product specialists/sales specialists. For example, they're 1.1% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Product specialist/sales specialist vs. Digital marketing specialist
A digital marketing specialist is an individual who is responsible for promoting products or services of a company using appropriate technology platforms effectively. Digital marketing specialists collaborate with marketing teams to plan and execute digital programs such as online advertising, social media, and mobile. They are proficient in digital technology tools that can include web advertising, social media, and web development. Digital marketing specialists must also develop multimedia packages and present recommendations to the company's director of marketing and communications.
Types of product specialist/sales specialist
Updated January 8, 2025
