How To Become A Product Support Analyst: What It Is and Career Path

What is a product support analyst and how to become one

Updated January 8, 2025

4 min read

A product support analyst is an individual who works with a product team to analyze and discover new products and features for an organization or a business. These individuals work in a variety of industries, ad they provide support to clients by answering customer queries via phone, chat, or email. They assess and troubleshoot product issues, and in the area of computers, they work with clients and customers in resolving computer software, database, IT, and hardware issues.

Most product support analysts have a minimum of a High School diploma or a GED, as well as training or certification in specific product support, such as computer software or hardware. Many product support analysts have a minimum of two years of experience in their product area and should possess strong communication, analytical, and customer service skills.

A product support analyst can make up to $66,000 annually, and the job field is expected to grow 10% by 2018.

ScoreProduct Support AnalystUS Average

Salary

4.7

Avg. Salary $59,531

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.1

Race

American Indian and Alaska Native 0.41%

Asian 14.06%

Black or African American 11.41%

Hispanic or Latino 15.02%

Unknown 5.30%

White 53.81%

Gender

female 42.29%

male 57.71%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a product support analyst

Explore product support analyst education requirements

Most common product support analyst degrees

Bachelor's

68.4 %

Associate

17.8 %

Master's

7.1 %

Start to develop specific product support analyst skills

Skills	Percentages
Product Support	15.17%
Escalate	8.36%
Technical Support	8.27%
Troubleshoot	5.57%
Customer Satisfaction	3.86%

Complete relevant product support analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New product support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a product support analyst based on U.S. Bureau of Labor Statistics data and data from real product support analyst resumes.

Research product support analyst duties and responsibilities

Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Research, troubleshot and successfully solve client issues and inquiries using Salesforce.
Support FIS employees with proprietary software and OS issues
Create and record support briefings using PowerPoint and Camtasia.

Prepare your product support analyst resume

When your background is strong enough, you can start writing your product support analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a product support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable product support analyst resume templates

Build a professional product support analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your product support analyst resume.