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The differences between product support analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support analyst and a technical support specialist. Additionally, a product support analyst has an average salary of $59,531, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Product Support Analyst | Technical Support Specialist | |
| Yearly salary | $59,531 | $48,667 |
| Hourly rate | $28.62 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 165,138 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Product support analysts and technical support specialists have different pay scales, as shown below.
| Product Support Analyst | Technical Support Specialist | |
| Average salary | $59,531 | $48,667 |
| Salary range | Between $43,000 And $81,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a product support analyst and a technical support specialist in terms of educational background:
| Product Support Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support analysts' and technical support specialists' demographics:
| Product Support Analyst | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |