Product support consultant jobs near me - 108 jobs

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

A leading consulting firm is seeking a Combat Systems Product Support Analyst to play a vital role in strategic planning and execution for U.S. Navy clients. You will leverage more than 5 years of Navy experience and 3 years of logistics management to provide technical solutions. The ideal candidate will possess a secret clearance and a high school diploma or GED. Opportunities for professional development and benefits are plentiful, including flexible work arrangements that foster a people-first culture. #J-18808-Ljbffr

, Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Team The Client Experience Product team at Stitch Fix transforms the way people find what they love by combining human styling and state of the art algorithms. We enable agents to support clients through that experience. We build intuitive tools and intelligent systems that make support faster, easier, and more personal. You are the bridge between the Client Experience Product team and the Client Support team to deliver seamless experiences to the frontline. About the Role We are seeking a highly motivated and data-driven Product Manager to own the vision, strategy, and execution for our core Client Support (CS) tools and channels. This role will transform the client support experience through exceptional internal tooling and cutting-edge AI. You will be responsible for modernizing Stitch Fix's best in class agent tooling to effectively serve our clients, while also optimizing the client-facing contact channels to be faster, easier, and more scalable. You will infuse AI capabilities to create a truly frictionless client and agent experience, driving significant gains in resolution speed, client satisfaction, and operational excellence. You're excited about this opportunity because you will… Own the Client Support Tooling Ecosystem: Define and drive the long-term product strategy and roadmap for our agent platform, Kingmob, focusing on minimizing friction, increasing productivity, and empowering agents to resolve client issues efficiently. Optimize Client Contact Channels: Lead the product strategy for our customer-facing contact surfaces, including help desk, messaging, and AI bot partners, focusing on deflection, automation, and channel integrity. Drive Strategic Outcomes: Translate complex operational and agent problems into clear, prioritized product requirements and measurable outcomes (OKRs) that directly impact operational excellence and client experience improvements. Discovery and Prioritization: Practice strong product discovery, leveraging quantitative data (contact metrics, usage analytics) and qualitative insights (agent feedback, user research) to identify the highest-impact problems to solve. Cross-Functional Readiness: Act as the primary liaison and partner between the CS Operations team and other Stitch Fix Product Managers. Ensure the CS organization is prepared with the necessary tools and information for all new external feature launches, acting as a crucial operational bridge. Execution Leadership: Partner closely with the Engineering team to guide the development process, write clear user stories, manage the backlog, and drive successful, on-time product releases. We're excited about you because you have… Experience: 5+ years of Product Management experience, with a proven track record of owning and scaling internal tooling, third party SaaS platforms, or customer service technology (e.g., CRM, Help Desk, Bot platforms). Agent/Internal Tooling Expertise: Deep empathy for the agent experience and a strong understanding of how internal tools directly impact operational efficiency, labor costs, and downstream client outcomes. Data Fluency: Exceptional analytical skills, with the ability to interpret complex operational data (AHT, CSAT, Deflection Rate, Utilization) to define success metrics and inform prioritization decisions. Technical Acumen: Sufficient technical fluency to partner effectively with engineering teams, understand system architecture limitations, and manage complex integrations (e.g., APIs for contact center software, bot frameworks). Leadership & Communication: An exceptional communicator who can articulate a clear product vision, influence stakeholders at all levels (from agents to VPs), and manage competing priorities across a large, cross-functional organization. Education: BA/BS degree or equivalent experience. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$127,100-$212,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************

The Role: The BC Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes. Key Responsibilities: * Client Engagement and Requirements: Actively participate in discussions with our BC clients regarding their requirements and design. This entails meticulous attention to detail and a commitment to delivering precisely what is needed. * Resource Deliverables: Take ownership of caseload and work with clients to provide updates and solutions in a timely manner. * Participation in Client Status and Steering Committee Meetings: Actively engage in client status and Steering Committee meetings, contributing substantively to these critical gatherings to drive support and projects forward. * User Training & Documentation: Conduct training sessions and create documentation to support end-users in effectively using Business Central. * Incident & Change Management: Log, track, and manage customer issues, ensuring timely resolutions and updates. * Client Support and Issue Remediation: Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively. * Escalated Design Issue Triage: Efficiently triage and address escalated design issues with precision, acting as a reliable troubleshooter in critical situations. * Phase Scoping Expertise: Contribute your knowledge and expertise to assist in scoping the requirements for subsequent project phases, ensuring a strategic and well-planned approach. Who you are: * 3+ years of experience with Dynamics BC * Gathering requirements, crafting the perfect configuration, testing, training, documentation, and troubleshooting? It's all in a day's work for you. * You love to share the solution with customers, presenting them with confidence and navigating difficult conversations when client desires and ideal systems aren't aligned. * You understand the importance of change management and ensure everything is on point. * When issues arise, you are eager to find a solution. You'll resolve them faster than a speeding ERP system, avoiding project disasters or pesky escalations. * You have a depth of knowledge in BC that allows you to identify potential system issues, provide guidance and propose immediate solutions * You appreciate frameworks and utilize them to keep our missions on course. The Perks: * Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $110k - $130k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve. * Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered! * Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it. * Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard! * Remote Work Magic: Embrace the freedom to work remotely from the location of your choice. Who we are: We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we're recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers' technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company. We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. Every day, the travel industry relies on ATPCO's technology and data solutions to help millions of travelers reach their destinations efficiently. Join us and contribute to the development of innovative applications that power global travel. ATPCO is everywhere people buy flights. We're not just shaping the future of air travel- we're redefining how and where great work happens. At ATPCO, we believe in flexibility, trust, and a culture where your wellbeing comes first Why Join Us? Remote-First Culture - Flexibility to work from home in your country of hire "Leave Your Way" PTO- Take the time you need, when you need it 401(k) with Generous Employer Match- Invest in your future Comprehensive Benefits- Medical, dental, vision, & mental health Global Tuition and Gym Reimbursement- Learn and grow on us Standby Flight Program- Explore the world Inclusive, Collaborative Culture- Be seen, heard, and valued Our Culture: We've built a remote-first culture rooted in trust, transparency, and belonging. With open-door leadership, weekly 1:1s, and real-time recognition, we keep our people connected and valued-no matter where they work. Our cultural pillars of Collaboration, Empowerment, Innovation, Learning, Transparency, and Trust guide how we show up for one another and grow together. Job Description As a Senior Product Support Analyst at ATPCO, you will provide comprehensive support to customers, leveraging your knowledge of the travel industry and ATPCO's product portfolio, including Retailing and Fare Management APIs within the Core Product Support, Retailing & API Support. Your role is to assist customers with inquiries, resolve pricing and product issues, and offer solutions that meet their business needs. You will play a critical role in troubleshooting, analyzing data, and ensuring customers fully understand and utilize ATPCO products. The position requires a blend of strong technical troubleshooting, customer support skills, and industry knowledge. Duties & Responsibilities: Serve as a subject matter expert for ATPCO's Retailing and Fare Management APIs, Baggage Calculator, Taxes, Fees, Charges (TFCs), and revenue accounting, diagnosing and resolving medium to highly complex issues. * Assist customers in understanding and using ATPCO products to meet their business objectives, providing clear and concise explanations of product functionality and data. * Solve pricing and product issues by applying analytical skills, critical thinking and industry knowledge. * Document recurring issues and create problem records to ensure comprehensive tracking and resolution, including data recording and reporting accuracy. * Collaborate cross-functionally with internal teams to test, troubleshoot, and resolve product-related challenges, offering insights for continuous improvement. * Support testing efforts for new product features and enhancements, ensuring they meet customer and industry requirements. * Follow up with partners to highlight and reinforce technical improvements in ATPCO solutions. * Provide on-call support for urgent off-hours issues, ensuring high-quality responses to critical customer inquiries. * Prioritize and manage tasks to meet deadlines without compromising the quality of support provided. * Continuously learn and stay updated on ATPCO's evolving product portfolio and industry trends to support customer needs more effectively. * Act as a liaison between customers and internal teams, ensuring feedback from customers is shared for product improvements. * Advocate for customers by escalating issues, providing feedback to product management, and ensuring customer pain points are addressed in product development efforts Ideal Candidate : * Analytical and detail-oriented problem solver with strong knowledge of airline pricing, fare management, or distribution systems. * Customer-focused communicator who can explain technical concepts and data clearly to both technical and non-technical audiences. * Skilled at diagnosing and resolving complex product and data issues across APIs, baggage, taxes, and revenue accounting tools. * Collaborative team player who works cross-functionally with Product, Engineering, and Customer teams to ensure issues are resolved and feedback drives product improvements. * Demonstrates strong technical aptitude (APIs, data validation, testing) and the ability to prioritize tasks while maintaining high-quality customer support. * Proactive learner who stays current on industry trends and ATPCO solutions, continuously enhancing expertise to support customer success Salary Range: $ 98,900- $114,800 * The disclosed range estimate has not been adjusted for applicable geographic differential associated with the US location* Qualifications Additional Information At ATPCO, we are deeply committed to diversity, equity, and inclusion. Our supportive policies promote work-life balance through flexible work arrangements, and we cultivate a workplace where every employee feels valued, respected, and a true sense of belonging. We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor All your information will be kept confidential according to EEO guidelines.

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team. This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive. POSITION SUMMARY: As a remote seasonal Product Support Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. ESSENTIAL DUTIES & RESPONSIBILITIES: Major responsibilities of the seasonal Product Support Agent position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. This is a seasonal, customer-facing position providing support to our external customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 DIY products. The scope of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge. Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries. Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve account and product support customer inquiries. Provide timely phone and chat support to TaxAct DIY customers. Ability to manage and respond to up to three (3) customer chat interactions concurrently. Communicate trending issues to management. Recommend updates and/or new help topics and send them to supervisor. Promote teamwork and foster collaboration. Convey a professional and positive image internally and externally. Effectively use provided resources to troubleshoot and resolve customer inquiries in a timely manner. May be cross-trained on other product lines in order to support other queues, as needed. Additional job duties as needed. EXPERIENCE & EDUCATION: At least 1 year of experience in a customer service role. Experience providing software support in a call center environment is a plus (WFH or on-site). Excellent written and verbal communication skills. Attention to detail. Ability to multitask. Critical thinking and strong problem-solving skills. Skilled in utilizing internal tools and support materials for efficient resolution Excellent time management skills. Demonstrates professionalism and helps maintain a positive and productive work atmosphere Typing skills - 25+ WPM required. Must have (or be willing to obtain) a private, dedicated hardwired internet connection. At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions. Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, d isability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law. If you need assistance or accommodation due to a disability, you may contact us at ************** or by calling ************ extension 6049 to speak with a member of the HR Talent Acquisition team.

ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. Every day, the travel industry relies on ATPCO's technology and data solutions to help millions of travelers reach their destinations efficiently. Join us and contribute to the development of innovative applications that power global travel. ATPCO is everywhere people buy flights. We're not just shaping the future of air travel- we're redefining how and where great work happens. At ATPCO, we believe in flexibility, trust, and a culture where your wellbeing comes first Why Join Us? ✅ Remote-First Culture - Flexibility to work from home in your country of hire ✅ “Leave Your Way” PTO- Take the time you need, when you need it ✅ 401(k) with Generous Employer Match- Invest in your future ✅ Comprehensive Benefits- Medical, dental, vision, & mental health ✅ Global Tuition and Gym Reimbursement- Learn and grow on us ✅ Standby Flight Program- Explore the world ✅ Inclusive, Collaborative Culture- Be seen, heard, and valued Our Culture: We've built a remote-first culture rooted in trust, transparency, and belonging. With open-door leadership, weekly 1:1s, and real-time recognition, we keep our people connected and valued-no matter where they work. Our cultural pillars of Collaboration, Empowerment, Innovation, Learning, Transparency, and Trust guide how we show up for one another and grow together. Job Description As a Senior Product Support Analyst at ATPCO, you will provide comprehensive support to customers, leveraging your knowledge of the travel industry and ATPCO's product portfolio, including Retailing and Fare Management APIs within the Core Product Support, Retailing & API Support. Your role is to assist customers with inquiries, resolve pricing and product issues, and offer solutions that meet their business needs. You will play a critical role in troubleshooting, analyzing data, and ensuring customers fully understand and utilize ATPCO products. The position requires a blend of strong technical troubleshooting, customer support skills, and industry knowledge. Duties & Responsibilities: Serve as a subject matter expert for ATPCO's Retailing and Fare Management APIs, Baggage Calculator, Taxes, Fees, Charges (TFCs), and revenue accounting, diagnosing and resolving medium to highly complex issues. · Assist customers in understanding and using ATPCO products to meet their business objectives, providing clear and concise explanations of product functionality and data. · Solve pricing and product issues by applying analytical skills, critical thinking and industry knowledge. · Document recurring issues and create problem records to ensure comprehensive tracking and resolution, including data recording and reporting accuracy. · Collaborate cross-functionally with internal teams to test, troubleshoot, and resolve product-related challenges, offering insights for continuous improvement. · Support testing efforts for new product features and enhancements, ensuring they meet customer and industry requirements. · Follow up with partners to highlight and reinforce technical improvements in ATPCO solutions. · Provide on-call support for urgent off-hours issues, ensuring high-quality responses to critical customer inquiries. · Prioritize and manage tasks to meet deadlines without compromising the quality of support provided. · Continuously learn and stay updated on ATPCO's evolving product portfolio and industry trends to support customer needs more effectively. · Act as a liaison between customers and internal teams, ensuring feedback from customers is shared for product improvements. · Advocate for customers by escalating issues, providing feedback to product management, and ensuring customer pain points are addressed in product development efforts Ideal Candidate : Analytical and detail-oriented problem solver with strong knowledge of airline pricing, fare management, or distribution systems. Customer-focused communicator who can explain technical concepts and data clearly to both technical and non-technical audiences. Skilled at diagnosing and resolving complex product and data issues across APIs, baggage, taxes, and revenue accounting tools. Collaborative team player who works cross-functionally with Product, Engineering, and Customer teams to ensure issues are resolved and feedback drives product improvements. Demonstrates strong technical aptitude (APIs, data validation, testing) and the ability to prioritize tasks while maintaining high-quality customer support. Proactive learner who stays current on industry trends and ATPCO solutions , continuously enhancing expertise to support customer success Salary Range: $ 98,900- $114,800 *The disclosed range estimate has not been adjusted for applicable geographic differential associated with the US location* Additional Information At ATPCO, we are deeply committed to diversity, equity, and inclusion. Our supportive policies promote work-life balance through flexible work arrangements, and we cultivate a workplace where every employee feels valued, respected, and a true sense of belonging. We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor All your information will be kept confidential according to EEO guidelines.

Pay Range: (Minimum to mid pay range specific to NY, CA, CO, WA, MD) 85,400.00 - 106,700.00 USD Annual Brinks Texas License #C00550 #LI-Remote About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description We are seeking an accomplished and dynamic National Product Support Manager to join our team. In this role, you will play a critical part in driving operational excellence and supporting the CVS product line across all levels of the organization, contributing to our ongoing success and strategic goals. As part of the Cash and Vault Services (CVS) Team you will provide expertise and guidance in product-related processes and procedures, ensuring policies, workflows, and reporting standards are established and maintained. Acting as a key liaison in a matrix environment, the incumbent collaborates with Sales, Field Support, and Operations teams to meet product objectives and deliver superior customer experiences. Core responsibilities include training and creating documentation for customer implementations and internal startups, managing process improvement initiatives, and serving as the escalation point for product support issues. The position also focuses on developing KPIs, analyzing quality data, and implementing corrective actions to improve performance, reduce costs, and enhance customer satisfaction. Key Responsibilities: Provide expert guidance on operational processes and procedures for the CVS product line Drive quality initiatives and ensure compliance with established policies, workflows, and reporting standards Partner with Sales and Field Operations to manage customer expectations and deliver seamless support Develop and refine KPIs and quality assurance measures to monitor and improve performance Act as a product consultant and escalation point for operational support issues Share best practices through documentation, training, and knowledge transfer across teams and customers Conduct operational training for CVS Operations and Field Support staff Analyze performance and quality data to identify opportunities for improvement and implement corrective actions Lead process improvement projects aimed at reducing costs, improving cycle times, increasing profitability, and enhancing customer satisfaction Manage projects from initiation to completion, ensuring timely delivery and alignment with business objectives Qualifications: High School Diploma or GED Minimum of 3 years project management experience Minimum of 2 years experience with MS-Office tools: Word, Excel, PowerPoint and Project Strong communication, cross-functional collaboration, and project management skills Travel as required to support operations and customer needs; up to 50% travel This position is remote with travel requirements to support operations across North Carolina, South Carolina, Georgia, Alabama, and Florida. Preferred Qualifications: Knowledge of process improvement methodologies (Six Sigma, Lean). Strong attention to detail and organizational skills. Ability to work independently and manage competing priorities in a fast-paced environment. Proven track record of maintaining standards and integrity. Experience in vault operations and understanding of the armored car business. Demonstrated leadership in operations, product support, or customer support environments. Bachelor's degree in Business, Engineering or related field. What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

About DroneDeployDroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence. From construction and energy to agriculture, the world's largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we're bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom. At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We've been recognized as a Best Place to Work in the SF Bay Area and named one of America's Great Places to Work-but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth-both personal and professional-is part of the journey. Whether it's flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you're looking to be part of something ambitious, authentic, and transformative, you'll find your place at DroneDeploy. Role SummaryWe're hiring a Manager of Product Support to lead day‑to‑day operations for our frontline Support organization; owning performance, coaching, ticket quality, and queue health. You'll report to the Senior Director of Product Support and help modernize Support through AI‑powered deflection and assist, expanded support channels, and an enterprise‑ready service experience. We welcome candidates who share our values of growth mindset, collaboration, caring, and commitment, even if you don't check every box. Tell us what makes you unique and how you'll help us grow. Work Environment> Work model: Remote, collaborating across time zones on a global team.> Work hours: Monday-Friday within U.S. business hours, with flexibility for cross‑regional partnership.> Travel: Occasional domestic travel for company events, training, and team working sessions.Responsibilities: Lead, coach, and develop our high‑performing, global support team. Set clear goals, run regular 1:1s, deliver actionable feedback, and promote internal career mobility. Own daily operations: workforce management, queue health, SLA attainment, frontline escalations, and real‑time decisions that keep customers moving. Raise ticket quality and customer experience via a consistent QA program, enablement, and team‑wide knowledge‑sharing. Drive knowledge excellence: oversee expansion and maintenance of internal and external documentation; empower self‑service with reusable, high‑quality content. Own end-to-end Support analytics; build and automate dashboards/scorecards, forecast capacity, and KPI management. Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements. Help modernize Support: evaluate and pilot AI deflection/assist, messaging‑based support (e.g., Slack/SMS), and a multimedia Help Center. Participate in incident response and limited on‑call; ensure post‑incident learning feeds product and process improvements. What Success Looks Like: Maintaining consistent performance across all KPIs (CSAT, SLA, RWT, Quality scores). Achievement of personal and team level quarterly OKRs. Delivered milestones on the Support project roadmap (AI deflection/assist, channel pilots, tiered services) with visible impact on customer experience and team efficiency. Maintaining our excellent Employee Engagement scores with low turnover. Requirements: 2+ years of people management in B2B SaaS Support, with a strong track record of performance management and raising the bar on outcomes; 5+ years overall in technical/product support or adjacent customer‑facing roles. Strong commitment to nurturing diverse, engaged teams through bias‑aware hiring, active mentorship/coaching, and transparent performance practices. Demonstrated ability to lead through change. Proven ownership of frontline operations (WFM, queue/SLA, escalations) and a consistent quality program. Strong cross‑functional leadership with Product, Engineering, and Go-to-Market teams Excellent written and verbal communication and de‑escalation skills. Experience working with modern, AI driven support tooling. Proficient in intermediate SQL for analyzing support data. Experience using BI visualization tools (e.g., Tableau, Power BI, Looker, Zendesk Explore) to translate data insights into actionable reports. #LI-Remote Employee Offerings & Benefits (Benefits may vary by location and role) These are just some of the perks you'll enjoy-there's more to discover once you join us! Culture of Innovation & Collaboration - Thrive in an environment that values creativity and teamwork.Drone Certification - Get certified and gain unique, hands-on skills with our full backing.Flexible Work Arrangements - Enjoy autonomy with remote-first options and schedule flexibility.Paid Family Leave - Take the time you need to support your family during life's most important moments.Comprehensive Healthcare Coverage - Plans designed to support your well-being.Career & Growth Development - Build new skills and unlock opportunities through continuous learning.Flexible PTO - Take time off when you need it to recharge-we trust you to manage your time well.Employee Referral Bonus - Know someone great? Refer them and earn a bonus when they join our team. ----DroneDeploy is an equal opportunity employer. All DroneDeploy employees are responsible for protecting the company and customer data by following information security policies and procedures. 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Role Description In this role, you will provide exceptional support for the Dropbox ecosystem including products such as Sync, Capture, Backup, DocSend, Dropbox Sign, and many more! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. Depending on the needs of our customers, you may be required to work some weekends and holidays. Responsibilities Deliver technical support for Dropbox products based issues via phone, email and chat Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores Communicate customer reported issues internally and triage them to the correct team Document recurring issues to support product quality programs, product development, and to maintain agent resources Requirements 0-2+ years of work experience in a technical support and customer facing role You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, mac OS You demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways through effective listening and questioning You love asking open ended questions to really get to the root of the matter and regularly exercise analytical and critical thinking skills You're a team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve Preferred Qualifications You excel at working in an ambiguous and changing environment as the business grows and evolves You have good judgment and the ability to maintain confidentiality of sensitive customer data You show real passion for our products and for creating extraordinary customer experiences Compensation US Zone 1 This role is not available in Zone 1 US Zone 2$60,400-$81,800 USDUS Zone 3$53,700-$72,700 USD

We are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. Location: After 2 two week training period onsite in Lower Manhattan, this position will be fully remote.. Available Shifts: Overnight: (1) 11PM - 8AM (1) midnight - 9AM Job Requirement: · Outstanding verbal and written communication skills required to relay technical requirements between lane technicians, product specialists, supervisors, and system administrators. · Perform data analytic for all facilities in real time, quickly and accurately identify issues, issue timely alerts to key personnel, and follow through to ensure the issues are properly resolved and documented. · Maintain an exceptional level of service and adhere to contractual customer performance requirement. Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service. · Monitor email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies. · Using available tools, ascertain the root causes to identify issues. Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff. · Log and track calls and maintain history records and related problem documentation. · Attention to detail both in communications and monitoring requirements for production systems. · As required and instructed by management, identify trends, causes and effects, etc. and recommend enhancements to better or outperform Key Performance Indicators (KPI). · As required and instructed by management, assess internal reports to spot system shortcomings and/or recommend system maintenance to mitigate performance degradation. · Identify problems to efficiently mitigate system downtime in a timely manner. · Direct and provide remote support for Lane Technicians to ensure seamless system operations. · Maintain an exceptional level of service and adhere to required customer performance requirements to keep the department contractually compliant. · Shift assignments are determined by the MMC Manager. · Required Skills & Experience: o One Help Desk System or equivalent help desk tracking software. o Basic MS Office Software Experience, specifically - Excel, Word, Teams Education: High school diploma or general education degree (GED) required, post High School education in a technical or analytical field preferred. ABOUT ADAPTATION Join ADAPTATION as we are building a strong Help Desk Support team. We provide public sector and Fortune 500 companies with transformation consulting services to help understand new ways of working. We partner with our clients, integrators and technology experts to enable us to focus on our core competency - people and their journey through transformation. **********************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE : Desktop Support LOCATION: Columbus, OH, 43215 Duration: 1 month+ · Job responsibilities :To perform PC refresh, data migration. · Windows troubleshooting and installing and configuring Additional Information For more information, Please contact Shubham ************

We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We bring reinvention to life using design thinking, modern delivery methodologies, embedding AI into the way we deliver and into business processes. Additionally, the Life Sciences Industry is going through remarkable levels of transformation with new therapies that improve lives of patients, new implantable devices that improve health and wellness and much more global supply chains. SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the undisputed market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients. You Are: You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction? Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds. You are a confident Consultant who spots and stays ahead of the SAP platform, industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind The Work: Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to: * Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future) * Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation. * Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise * Be a thought leader, build assets and best practices and develop the next level of transformation experts Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements Qualification Here's what you need: * Minimum of 3 years of years of SAP functional/technical expertise with Product costing (additional experience with Cost Accounting processing including, but not limited to: Inventory Valuation, Margin Analysis, Overhead Accounting or Project Accounting is preferred but not required) * Minimum 3 years of experience in SAP projects supporting Life Science clients/industry (SAP support / managed services experience will not be considered for this requirement) * Minimum 1 end-to-end SAP S/4 implementation, including project planning, estimation and solution architecture for Life Science clients * Prior experience in a Consulting/Advisory role * Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Locations

As a Destination Support Consultant, you'll guide clients through every stage of their travel planning. You'll provide insights about destinations, recommend activities, and ensure travelers feel supported and informed at all times. This remote position requires a service mindset, attention to detail, and strong follow-through. You'll collaborate with internal teams and external partners to ensure all travel arrangements are executed perfectly. This role is perfect for someone who loves helping others, enjoys researching, and can remain calm under pressure while maintaining an upbeat and professional tone. Skills: Customer Support • Verbal & Written Communication • Organization • Time Management • Problem Solving • Responsiveness

Finite State partners with product security teams, the guardians of our connected world, to create transparency for their connected devices and supply chains. Our platform handles connected devices and embedded systems across all industries, including those found in enterprises, healthcare, utilities, connected vehicles, manufacturing facilities, critical infrastructure, and government entities. We are a fast-growing series-B company with a fully distributed workforce. Led by a team of seasoned experts, we are a mission-driven team passionate about arming our customers with the actionable insights, critical vulnerability data, and remediation guidance necessary to mitigate product risk and protect the connected attack surface. We are committed to a remote first culture. Senior Product Security Consultant Remote - United States Role Summary We are seeking a Senior Product Security Consultant to join our Product Security Services team and deliver outcome-driven, end-to-end consulting engagements focused on securing embedded and connected devices. This is a high-priority, senior individual contributor role, ideal for someone who has both deep product security experience and a strong consulting presence. You'll be responsible for owning the full lifecycle of service engagements - including scoping, proposal development, execution, delivery, and post-engagement support. You'll work directly with engineering and security leaders across industries, offering practical, actionable guidance around secure product development, testing, risk reduction, and compliance. While not a leadership role in title, this position requires the presence and expertise to advise CSOs and senior stakeholders, acting as the face of product security delivery for our clients. If you're a product security expert with a consultative mindset who thrives in fast-paced environments, knows how to command a room, and enjoys delivering real results, this could be a strong fit. Responsibilities Own and lead product security consulting engagements end-to-end - including client scoping, proposal writing, delivery, and outcomes. Deliver product security services such as security control validation, policy implementation, secure development lifecycle integration, penetration testing advisory, and risk assessments. Translate security findings into business-aligned, actionable recommendations for both technical and executive audiences. Serve as a trusted advisor to clients - including CSOs, compliance leaders, and engineering teams - helping them mature their product security posture. Consult on global regulatory mandates relevant to connected systems (e.g., FDA 524B, CRA, Department of Commerce Connected Vehicle Rule, NIST, EO 14028), translating those into practical implementation plans. Guide clients on security integration into DevOps pipelines, including tooling strategy and SBOM/vulnerability workflows. Drive urgency and accountability across all engagements - from early discovery through program handoff and beyond. Take ownership of program management and delivery outcomes - maintaining high standards for communication, execution, and customer satisfaction. What We're Looking For 8-10+ years of hands-on experience in product security and/or product security consulting - including embedded systems, connected device platforms, or firmware security. Demonstrated experience delivering product security services as a consultant or internal lead - not just advising, but doing. Background in startups or fast paced consulting environments with high accountability and direct client engagement. Proven ability to scope, lead, and execute consulting projects independently. Strong understanding of product security controls, penetration testing, secure product design, and related regulatory frameworks. Experience operating as a solo consultant or lead contributor, capable of managing multiple high-urgency priorities. Ability to credibly advise senior stakeholders and CSOs - grounded in knowledge, presence, and delivery over polish. Strong program management discipline - with a focus on execution, timelines, and business impact. It's a Plus If You Also Have Experience in industries such as Automotive, Industrial Control Systems, or Consumer Electronics. Familiarity with regulatory standards like FDA Premarket Guidance, Cyber Resilience Act, US Department of Commerce Connected Vehicle Rule, NIST 800-53/82, or ISO 26262/62443. Hands-on experience with SBOMs, vulnerability management, and secure SDLC practices. Experience engaging directly with regulators, key customers, or partners around security posture and compliance. Familiarity with commercial or open-source tools for binary/static analysis, SCA, or CI/CD security automation. About Us Built on two decades of cybersecurity experience, our team of experts understands the hidden risks in today's enterprise networks, where IoT vulnerabilities are quickly becoming the entry point of choice for cyber attacks. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2017 in Columbus, Ohio. Finite State has a transparent, collaborative and supportive culture - we are looking for people who have a growth mindset, are curious and innovative, and drive results. Our team is smart, but humble, hard working with lots of fun sprinkled in. Above all, our team is driven by our noble mission and we hold ourselves accountable to delivering to our customers every single day. The Finite State platform brings visibility and control to the supply chains that create connected devices and embedded systems-all in a simple to use platform and at the scale manufacturers need to keep device production on time and on budget. After unpacking and analyzing every file, configuration, and setting in a firmware build, the platform generates a complete bill of materials for software components, identifies known and 0-day vulnerabilities, shows a contextual risk score, and provides actionable insights that product teams can use to secure their software We are proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Finite State is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

Product Consultant Position Description: Ensure maintenance of best practices, analysis procedures and consistency between projects through oversight of analysis team. Assist the regional sales team by offering useful insights and in-depth product knowledge. Initiate discussions with senior management to inform and guide key decisions, including the allocation of resources. Keep an eye on and study rival activities, what customers like, and market shifts. Set up and run user training sessions and give ongoing help. Look over update team training materials and process docs on a regular basis. Work with outside vendors to make sure they fit with the program setup. RFP/RFI processing in the region. Participate in sales and marketing initiatives across the region to drive business opportunities for the Loyalty line of business. Take charge of the deliverables and be the main contact for all business questions from clients and offshore IBS teams. Keep the approach, docs, and handling of needs the same from start to finish. Spot, handle, and lessen risks and problems throughout the project making sure to fix them well. Telecommuting is permitted. Hybrid schedule can be availed with supervisor approval with a minimum of three days a week in office. Up to 15% domestic travel may be required. This position supervises 2 Product Consultants and 3 Product Analysts. Position Qualifications: This position requires a Bachelor's degree, or foreign equivalent, in Information Technology, Electrical or Electronics Engineering or a related field plus (5) years of work experience in Loyalty Management Systems or as an IT systems analyst. Additionally, the applicant must have professional experience with: (1) Designing system processes such as data exchanges, system log-in, auditing, processing of information and explaining process to stakeholders; (2) Experience with and knowledge of Unified Modeling Language (UML) and Business Process Modeling Notation (BPMN); (3) Experience participating in implementation projects under tight deadlines of 3 months or less for CRM/loyalty systems; (4) Experience leading meetings with various stakeholders of different levels; (5) Ability to leverage software architecture foundations such as SaaS, PaaS, building blocks identification, requirements identification, scalability concepts and understand software architecture models; (6) Ability to leverage system to system integrations, specifically types of integrations, differences between REST,SOAP API, Events, understanding of integrations with payment gateways and CRM/Billing systems; and (7) Ability to leverage basic programming concepts such as class, pointer, variable, declaration of variables, inheritance, basics of debugging (understanding of breaks and logs concepts). Position Location:400 Galleria Pkwy, Atlanta, GA 30339 *and various unanticipated locations Send Resume to: Cynthia Hoffman - Manager, Human Resources: **************************

Well capitalized US Hedge Fund is looking for Sharpe 3, higher capacity, systematic strategies. This is an opportunity to run independent or join the firm fulltime as a PM or team. Team is open to all asset classes that can be traded systematically and prefers a 1 year+ track record. Please get in touch with more information about your strategy so we can help determine a match. #LI-NB1

This is a range posting. Level offered will be based on candidate experience at manager discretion. This position may have in-office requirements depending on candidate location. The US Retail Markets Personal Lines Auto Product Delivery and Development team is hiring for a Senior Analyst/Consultant on the Auto Product Frontier Team. OneAuto is a key component of the Frontier strategy; a multi-year business and technology transformation effort that aims to radically simplify and accelerate how US Retail Market goes to market, powered by a modern, future-ready unified insurance platform. This position will be responsible for evaluating our legacy book migration strategy. The work is investigative and strategic: you will research legacy books, document coverage and rating logic, evaluate compatibility with OneAuto, and recommend whether and how each book should be migrated. Key responsibilities of the role include: Assess technical and product fit between each legacy book and the OneAuto/rating platform capabilities. Develop a recommended migration strategy for each book including rationale, estimated effort, risk, and business impact. Create clear decision artifacts and migration playbooks (impact analysis, acceptance criteria, mapping specifications, remediation tasks). Work with Product, Modeling, IT, Data, Legal/Compliance, and Delivery teams to evaluate feasibility and implement migration plans. Present findings and recommendations to stakeholders and drive consensus across business and technical partners. Track migration status, risks, dependencies, and escalate issues as appropriate. Support Frontier and OneAuto program priorities and timelines; adapt to changing scope and priorities. Required Qualifications Strong Auto insurance product knowledge (personal lines auto preferred); familiarity with policy forms, coverages,endorsements and rating concepts. 3+ years of relevant experience (product, rating, migration, business analysis, or similar) Comfortable working with technical teams; some hands-on technical aptitude required (data mapping, reading rating rules, ability to review configuration or rule code). Strong analytical skills and demonstrated ability to synthesize complex information into clear recommendations. Advanced Excel skills; experience with data analysis and reporting tools. Excellent written and verbal communication skills; ability to create concise decision documents and present to senior stakeholders. Strong organizational, planning, and project management skills; ability to manage multiple books/projects concurrently and work through ambiguity. Preferred Qualifications Experience with rating platforms or policy administration systems Familiarity with rating engines, rule engines, or rule configuration. Basic SQL or data query experience Prior experience evaluating legacy systems and defining migration approaches. Qualifications Bachelor's degree in mathematics, economics, statistics, or other quantitative field Minimum 4 year's relevant work experience, typically 6 years. Master's degree beneficial. Advanced proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem). Must have strong planning, organizational, analytical, decision making and communication skills. Experience managing projects preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco We can recommend jobs specifically for you! Click here to get started.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We're focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we're building something big. We're advancing exciting innovations in all of our products and processes. We're delivering trust, dependability, sustainability, and style. To make it all happen, we've transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support. Regular hours are Monday through Friday 7:30am - 4:00pm PST, and optional weekend overtime. Qualifications High desire to interact with and provide luxury service to our customers. High School diploma or equivalent required. 2 + years experience in a contact center or other fast-paced customer service environment required. Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy Excellent professional communication skills required, both verbal and written Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork PREFERRED QUALIFICATIONS: Associate's or Bachelor's degree is preferred Prior ERP (SAP, Oracle, etc.) experience preferred Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $35,000 USD - $42,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.