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  • Data Entry Product Support - No Experience

    Glocpa

    Remote product support consultant job

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $65k-94k yearly est. 60d+ ago
  • Budget Support Analyst, Brendle Recital Hall

    Wake Forest University 4.2company rating

    Remote product support consultant job

    External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the . Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Summary The Budget Support Analyst for Brendle Recital Hall provides financial oversight and proactive budget management. This includes the maintenance and reconciliation of all financial transactions, including operating funds managed by this department. This is a part time position that will work around 15 hours/week. Most work can be performed remotely; however, a private workstation/desk on-site will be provided. Essential Functions: Establishes financial and operational systems to monitor, control, and verify expenditures and carry out financial analyses for the Technical Manager of Brendle Recital Hall and Wait Chapel. Prepares and manages grant and contract proposals involving a variety of funding sources and agencies. Prepares correspondence, reports, or other business materials for the team supporting the spaces managed by this staff team in the provost Office. Develops and prepares budgets and financial reports for the unrestricted operating funds. Initiates requests for a variety of support services and agencies. Exercises considerable discretion and independent judgment and can analyze complex information requests and determining complex trends. Monitors budgets and expenses; maintains and reconciles detailed budgets for multiple accounts. Provides timely and accurate reports of budget status. Assists in the annual departmental budget process with accurate expense projection. Processes all invoices, pcard charges, and expenditure requests. With the oversight of the Technical Manager of Brendle Recital Hall and Wait Chapel, input, and book events into calendars, assist with rental agreements and contracts. Assist with organization of information regarding events. Ensuring forms are filled out by booking parties, obtaining detailed information regarding the booking event, rehearsal time and technical requirements. Required Education, Knowledge, Skills, Abilities: Associates degree, and a minimum of five years of related accounting or business experience, or an equivalent combination of experience and education. Knowledge of accounting principles. Ability to analyze and interpret budget guidelines. Ability to work effectively in a team environment. Ability to work on assignments that are advanced in nature and require some originality and ingenuity. Ability to work with little to no instruction on routine work and general instructions on new assignments. Proficiency with Microsoft Suite programs. Excellent interpersonal, communications skills (verbal and written), and organizational skills required. Ability to manage multiple tasks with flexibility, patience, attention to detail and meet deadlines. Ability to prioritize workload and organize workflow. Ability to analyze and interpret policy and procedural questions. Ability to solve problems and make decisions. Ability to demonstrate sound judgment and discretion in a potentially stressful environment. Ability to hold sensitive information confidential. Knowledge of Workday is preferred; or proven ability to acquire knowledge of new systems in a short period of time. Ability to occasionally help move piano on and off stage for classes. Preferred Education, Knowledge, Skills, Abilities: Bachelor's degree. Familiarity with higher education administration current best practices. Willing to learn AV equipment on an extremely basic level. (ex. turn off equipment and lock up Brendle or put ownership labels on AV gear). Some experience in events. Physical Requirements: Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Lifting or carrying pushing or pulling. Environmental Conditions: No environmental conditions Additional Job Description Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.
    $49k-57k yearly est. Auto-Apply 60d+ ago
  • Workday Financials Adaptive Support Analyst

    Stewart Enterprises 4.5company rating

    Remote product support consultant job

    At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Collects, analyzes, monitors, and reports on the organization's financial matters, managing and ensuring compliance with the organization's financial policies, professional standards and all laws. Responsible for general accounting, fixed assets, accounts payable and expense reimbursement and revenue accounting (including accounts receivable). Job Responsibilities Support, optimize, configure and make recommendations for solutions or improvements to Workday Financial Management & Workday Adaptive Planning environments through new technology or alternative uses of existing technology As the primary support contact for these Workday platforms: performs specialized assignments; uses testing methodologies to identifies & solves complex problems and develops non-traditional solutions through sophisticated analytical thinking Interprets internal/external business environment. Recommends best practices to improve processes or services Impacts achievements of customer, operational, project or service objectives by using Workday & Adaptive tools to optimize/configure/enhance/monitor Foundation Data Model (FDM), Adaptive Planning model, financial reports, dashboards, & analytics. Partner with various departments for written & verbal training, manage integrations, and clearly communicate difficult concepts to team and stakeholders to generate clarity and alignment on projects, initiatives, and various work products, ensuring seamless system functionality and ongoing quarterly releases. May lead functional projects with moderate risks and resource requirements Individual contributor working with direct oversight Performs all other duties as assigned by management Education Bachelor's degree in relevant field preferred Experience Strong understanding of and experience in accounting, financial processes, & reporting within Workday Financials & Workday Adaptive Planning Typically requires 0-2 years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
    $58k-77k yearly est. Auto-Apply 47d ago
  • NAV/BC Consultant - Support

    Western Computer 3.9company rating

    Remote product support consultant job

    The Role: The BC Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes. Key Responsibilities: * Client Engagement and Requirements: Actively participate in discussions with our BC clients regarding their requirements and design. This entails meticulous attention to detail and a commitment to delivering precisely what is needed. * Resource Deliverables: Take ownership of caseload and work with clients to provide updates and solutions in a timely manner. * Participation in Client Status and Steering Committee Meetings: Actively engage in client status and Steering Committee meetings, contributing substantively to these critical gatherings to drive support and projects forward. * User Training & Documentation: Conduct training sessions and create documentation to support end-users in effectively using Business Central. * Incident & Change Management: Log, track, and manage customer issues, ensuring timely resolutions and updates. * Client Support and Issue Remediation: Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively. * Escalated Design Issue Triage: Efficiently triage and address escalated design issues with precision, acting as a reliable troubleshooter in critical situations. * Phase Scoping Expertise: Contribute your knowledge and expertise to assist in scoping the requirements for subsequent project phases, ensuring a strategic and well-planned approach. Who you are: * 3+ years of experience with Dynamics BC * Gathering requirements, crafting the perfect configuration, testing, training, documentation, and troubleshooting? It's all in a day's work for you. * You love to share the solution with customers, presenting them with confidence and navigating difficult conversations when client desires and ideal systems aren't aligned. * You understand the importance of change management and ensure everything is on point. * When issues arise, you are eager to find a solution. You'll resolve them faster than a speeding ERP system, avoiding project disasters or pesky escalations. * You have a depth of knowledge in BC that allows you to identify potential system issues, provide guidance and propose immediate solutions * You appreciate frameworks and utilize them to keep our missions on course. The Perks: * Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $110k - $130k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve. * Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered! * Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it. * Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard! * Remote Work Magic: Embrace the freedom to work remotely from the location of your choice. Who we are: We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we're recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers' technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company. We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
    $110k-130k yearly 20d ago
  • Product Manager, Healthcare SaaS - Patient Support (Remote)

    Assistrx 4.2company rating

    Remote product support consultant job

    AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment. Our suite of solutions-including iAssist , Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools-empowers patients to start and stay on therapy faster. At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve. We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy-driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more). You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations. Key ResponsibilitiesProduct Strategy & Vision Develop and execute a clear product roadmap for PSP-related capabilities-including services, data workflows, and digital engagement tools. Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services. Customer & Market Insight Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics. Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning. Cross-Functional Leadership Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features. Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards. Lifecycle Ownership Own the full product lifecycle-from ideation and requirements definition through development, launch, and ongoing optimization. Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation. Client Engagement & Enablement Support client onboarding and implementation by translating business requirements into product configurations and enhancements. Serve as the product subject matter expert during client meetings, workshops, and advisory discussions. Product Development Execution Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery. Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action. Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication. Requirements Bachelor's degree in life sciences, business, data analytics, or related field. 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services. Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs. Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support. Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR). Demonstrated success working in Agile/Scrum environments. Excellent communication, stakeholder engagement, and analytical skills. Preferred Master's degree in business, life sciences, healthcare administration, or related field. Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies. Exposure to digital health tools (patient portals, apps, engagement platforms). Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE). Experience creating outcomes dashboards or patient journey analytics. Experience supporting AI-driven workflows or automation tools. Consulting or client-facing implementation experience. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
    $60k-95k yearly est. Auto-Apply 9d ago
  • Product Support Analyst - Mortgage Technology - Remote US

    Situsamc

    Remote product support consultant job

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This position acts as a liaison between SitusAMC and SitusAMC's clients to facilitate the delivery and implementation of SitusAMC software and configuration into client production environments. Receives, validates, and routes software defects internally for resolution. Provides training to both clients and internal team members. Essential Job Functions: Acts within alignment of security roles. Document specifications (Findings, Extensions, Enhancements) and create documentation (User Guides, Release Notes, Configurations). Conduct Client Admin, Client End-User, and Internal trainings. Performs both on-site and utilizing VSD (Virtual Service Delivery). Demonstrate Upgrade Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations. Configure application Setup, and Installation. Apply SitusAMC application knowledge and understanding of business concepts. Read and interpret XML's (Extensible Markup Language) as preferred experience. Test SitusAMC Applications for Project and Support-related activities. Validate findings, both internal and external. Analyze specifications and requirements. Such other activities as may be assigned by your manager. Qualifications/ Requirements: Associate degree or equivalent from two-year college or technical school and one-year related experience and/or training; or equivalent combination of education and experience 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent Experience with CRM (preferably Salesforce) Experience with internal ticketing system (preferably ServiceNow) Exhibits ability to learn and apply new skills Identifies and resolves problems in a timely manner gathering and analyzing information skillfully Works cooperatively in group situations; works actively to resolve conflicts Displays strong customer service acumen and skills Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation Ability to follow instructions and respond to management direction Ability to work independently Takes initiative and undertakes self-development activities Demonstrates accuracy and thoroughness Demonstrates Strong business acumen Excellent communication both written and verbal #LI-ASI #LI-REMOTE Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $70,000.00 - $90,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal
    $70k-90k yearly Auto-Apply 60d ago
  • Product Support Representative - Tier 1 (RCM/Billing/Healthcare)

    Raintree Systems 3.9company rating

    Remote product support consultant job

    Associate Product Support Representative (RCM/Billing) Department: Customer Support At Raintree, we're not just shaping the future of therapy technology - we're creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we're looking for ambitious, creative thinkers ready to make an impact. Whether you're advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. An Associate Product Support Representative plays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client's needs first. Role responsibilities include but are not limited to the following: Duties and Responsibilities Provide support, technical solutions, and basic how-to guidance to clients on Raintree's EMR platforms Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing/Financial) Provide exceptional customer service - always remain positive and respectful, taking a phone-first approach. Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity. Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.) Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates/times w/ the client and meet those commitments. Do what is right, and don't let your cases get stale. Leverage priority and aging to guide follow-ups and when issues should be escalated. Identify client needs quickly and successfully implement solutions Close the required minimum number of client cases and follow-up on escalated issues Perform new Raintree software upgrades and related tasks as needed Provide timely updates to management on all high priority, high impact issues Identify common challenges and proactively inform ways to improve our product/processes Contribute to Raintree's knowledge base content, documentation, and training materials Link knowledge articles used to resolve issues to all relevant cases Ensure compliance with company policies, maintaining data security and confidentiality. Client first - own it and figure it out internally. Avoid transferring customers, calls or cases. Beyond great service, your job is to be a top notch Raintree troubleshooter/problem solver. Position Proficiencies and Requirements Bachelor's degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment Medical/Revenue Cycle Management experience preferred Previous SaaS or Healthcare IT company experience preferred Working knowledge of EMR/EHR medical software applications is a plus Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful. Our Perks Remote Work/Work From Home Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $46k-72k yearly est. Auto-Apply 60d+ ago
  • Product Support

    Taxact Inc.

    Remote product support consultant job

    Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team. This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive. POSITION SUMMARY: As a remote seasonal Product Support Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. ESSENTIAL DUTIES & RESPONSIBILITIES: Major responsibilities of the seasonal Product Support Agent position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. This is a seasonal, customer-facing position providing support to our external customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 DIY products. The scope of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge. Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries. Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve account and product support customer inquiries. Provide timely phone and chat support to TaxAct DIY customers. Ability to manage and respond to up to three (3) customer chat interactions concurrently. Communicate trending issues to management. Recommend updates and/or new help topics and send them to supervisor. Promote teamwork and foster collaboration. Convey a professional and positive image internally and externally. Effectively use provided resources to troubleshoot and resolve customer inquiries in a timely manner. May be cross-trained on other product lines in order to support other queues, as needed. Additional job duties as needed. EXPERIENCE & EDUCATION: At least 1 year of experience in a customer service role. Experience providing software support in a call center environment is a plus (WFH or on-site). Excellent written and verbal communication skills. Attention to detail. Ability to multitask. Critical thinking and strong problem-solving skills. Skilled in utilizing internal tools and support materials for efficient resolution Excellent time management skills. Demonstrates professionalism and helps maintain a positive and productive work atmosphere Typing skills - 25+ WPM required. Must have (or be willing to obtain) a private, dedicated hardwired internet connection. At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions. Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, d isability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law. If you need assistance or accommodation due to a disability, you may contact us at ************** or by calling ************ extension 6049 to speak with a member of the HR Talent Acquisition team.
    $50k-70k yearly est. Auto-Apply 60d+ ago
  • desktop support

    Artech Information System 4.8company rating

    Product support consultant job in Columbus, OH

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE : Desktop Support LOCATION: Columbus, OH, 43215 Duration: 1 month+ · Job responsibilities :To perform PC refresh, data migration. · Windows troubleshooting and installing and configuring Additional Information For more information, Please contact Shubham ************
    $45k-60k yearly est. 19h ago
  • Product Consultant

    Daxko 4.1company rating

    Remote product support consultant job

    Daxko powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members. Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. Job Description Job Summary We're looking for a proactive, people-focused Product Consultant to guide customers through implementation and set them up for long-term success with our software. In this role, you'll become a trusted advisor-helping organizations adopt new workflows, solve real operational challenges, and get the most value out of their technology. If you enjoy problem-solving, building relationships, and thinking creatively to meet customer needs, this role offers the perfect mix of strategy, collaboration, and impact. The Product Consultant reports to the Team Lead, Product Consulting. Supervisory Responsibilities None Essential Duties & Responsibilities Lead new customers through onboarding and launch for their contracted product(s) Serve as the Consultant on small to mid-sized customer projects Develop deep functional knowledge of the implementation process and apply it effectively Provide best-practice recommendations tailored to each customer's goals Support customers post-launch to ensure strong software adoption and optimized workflows Review, update, and enhance Product Consultant documentation as needed Maintain strong performance on post-launch survey metrics Meet assigned OKRs to support team and organizational goals Travel up to 25% to support customer needs and internal initiatives Qualifications What We're Looking For: Required : Previous Boutique implementation experience in project management or software training. Bachelor's degree in Business (or equivalent experience). At least 6+ months of related professional experience. Strong communication and interpersonal skills-you can explain complex ideas clearly and build trust quickly. Excellent time management and organizational skills. Comfort working in a fast-paced environment with multiple projects at once. Ability to identify challenges, think outside the box, and create solutions. Experience consulting, training, or teaching others on technology or systems. Bonus Points If You Have: 1-2 years of related experience. Experience as a fitness instructor, personal trainer, or other role in the wellness/fitness industry. Familiarity with other member management software. Additional Information The the pay range for this role is $47,406 - $78,220 annually.. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth. #LI-Remote Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Remote work All your information will be kept confidential according to EEO guidelines.
    $47.4k-78.2k yearly 19h ago
  • SAP Product Costing Consultant - Life Sciences

    Accenture 4.7company rating

    Product support consultant job in Columbus, OH

    We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We bring reinvention to life using design thinking, modern delivery methodologies, embedding AI into the way we deliver and into business processes. Additionally, the Life Sciences Industry is going through remarkable levels of transformation with new therapies that improve lives of patients, new implantable devices that improve health and wellness and much more global supply chains. SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the undisputed market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients. You Are: You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction? Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds. You are a confident Consultant who spots and stays ahead of the SAP platform, industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind The Work: Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to: + Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future) + Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation. + Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise + Be a thought leader, build assets and best practices and develop the next level of transformation experts Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements Here's what you need: + Minimum of 3 years of years of SAP functional/technical expertise with Product costing (additional experience with Cost Accounting processing including, but not limited to: Inventory Valuation, Margin Analysis, Overhead Accounting or Project Accounting is preferred but not required) + Minimum 3 years of experience in SAP projects supporting Life Science clients/industry (SAP support / managed services experience will not be considered for this requirement) + Minimum 1 end-to-end SAP S/4 implementation, including project planning, estimation and solution architecture for Life Science clients + Prior experience in a Consulting/Advisory role + Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $68k-189.3k yearly 5d ago
  • P&C Insurance Product/Forms Consultant

    Perr&Knight 4.3company rating

    Remote product support consultant job

    What We'll Bring to the Table:• Friendly, dynamic work environment - Includes certification as a Great Place to Work (five years in a row!) along with Climate Neutral Status• Competitive salary including merit-based bonus plan• Flexible Work Program• Clear opportunities for career progression• Company-funded professional educational program• Visible management commitment to our company core values of: Diversity & Inclusion, Environmental, Community and Employee Wellbeing, Excellent Work Product, Innovation, Integrity and Superior Customer Experience• Generous benefits including: • Medical, dental, and vision insurance • Company-paid life insurance • 401K with matching Company contributions • PTO • Community Support Program including VTO and donations with Company match • Employee Recognition Program Perr&Knight is adding a Product Design Consultant to our growing team! Our Consultants assist in the completion of competitive research, competitive coverage comparisons, coverage form drafting, coverage forms content reviews, coverage form compliance reviews, form filing support, statutory and regulatory surveys, responses to regulatory inquiries and general legal research and expert testimony. What You'll Be Doing: Accessing/reviewing insurance related laws and regulations Performing competitive research Organizing/presenting competitive information in a meaningful format Drafting basic product documents for new programs and creating state required forms to address compliance issues Preparing support and compliance reviews, including forms checklists and transmittals for form filings, including drafting explanatory language Working directly with state filings analysts Corresponding directly with clients on project goals and results Managing own deadlines and workload for multiple projects Drafting form interrogatory responses Recommending solutions and/or alternatives to clients Keeping informed on industry trends, changes in the marketplace, etc. What You'll Bring to the Table: A minimum of 1 year of experience with property and casualty insurance products Familiarity with insurance policy form drafting Solid understanding of basic insurance aspects as it pertains to underwriting, rating, regulatory compliance, and P&C insurance product Excellent written and verbal communication skills Effective project management Proficiency with Microsoft Office Products: Word and Excel Bachelor's degree from an accredited college/university or equal work experience About Perr&Knight:For over 30 years, Perr&Knight has provided exemplary insurance consulting and software solutions to the property & casualty and life, accident & health industries. Services include actuarial consulting, risk strategies & solutions, applied AI consulting, product development, insurance policy and forms consulting, regulatory compliance, compliance and operational assessments/training, state filings, licensing, technology consulting, statistical reporting, data services, predictive analytics, and bureau monitoring & maintenance. Software includes StateFilings.com, the leading cloud-based state filings management solution. With offices nationwide and more than 150 insurance professionals, including 30+ credentialed actuaries, Perr&Knight is among the largest independent actuarial and insurance consulting firms in the United States. Our mission as an actuarial and insurance operations consulting firm is to provide extraordinary value to our clients by offering innovative and unique solutions to complex challenges they face while providing a positive and motivating work environment for our employees that respects diversity and recognizes ingenuity and hard work. Perr&Knight is an equal opportunity employer and committed to inclusion and diversity. Perr&Knight does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex/gender, sexual orientation, gender identity, marital status, physical or mental disability, Veteran status, or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Perr&Knight will also provide reasonable accommodation to qualified individuals with disabilities, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email accommodations@perrknight.com
    $81k-116k yearly est. Auto-Apply 60d+ ago
  • Sr. Product Security Consultant

    Finite State

    Remote product support consultant job

    Finite State partners with product security teams, the guardians of our connected world, to create transparency for their connected devices and supply chains. Our platform handles connected devices and embedded systems across all industries, including those found in enterprises, healthcare, utilities, connected vehicles, manufacturing facilities, critical infrastructure, and government entities. We are a fast-growing series-B company with a fully distributed workforce. Led by a team of seasoned experts, we are a mission-driven team passionate about arming our customers with the actionable insights, critical vulnerability data, and remediation guidance necessary to mitigate product risk and protect the connected attack surface. We are committed to a remote first culture. Senior Product Security Consultant Remote - United States Role Summary We are seeking a Senior Product Security Consultant to join our Product Security Services team and deliver outcome-driven, end-to-end consulting engagements focused on securing embedded and connected devices. This is a high-priority, senior individual contributor role, ideal for someone who has both deep product security experience and a strong consulting presence. You'll be responsible for owning the full lifecycle of service engagements - including scoping, proposal development, execution, delivery, and post-engagement support. You'll work directly with engineering and security leaders across industries, offering practical, actionable guidance around secure product development, testing, risk reduction, and compliance. While not a leadership role in title, this position requires the presence and expertise to advise CSOs and senior stakeholders, acting as the face of product security delivery for our clients. If you're a product security expert with a consultative mindset who thrives in fast-paced environments, knows how to command a room, and enjoys delivering real results, this could be a strong fit. Responsibilities Own and lead product security consulting engagements end-to-end - including client scoping, proposal writing, delivery, and outcomes. Deliver product security services such as security control validation, policy implementation, secure development lifecycle integration, penetration testing advisory, and risk assessments. Translate security findings into business-aligned, actionable recommendations for both technical and executive audiences. Serve as a trusted advisor to clients - including CSOs, compliance leaders, and engineering teams - helping them mature their product security posture. Consult on global regulatory mandates relevant to connected systems (e.g., FDA 524B, CRA, Department of Commerce Connected Vehicle Rule, NIST, EO 14028), translating those into practical implementation plans. Guide clients on security integration into DevOps pipelines, including tooling strategy and SBOM/vulnerability workflows. Drive urgency and accountability across all engagements - from early discovery through program handoff and beyond. Take ownership of program management and delivery outcomes - maintaining high standards for communication, execution, and customer satisfaction. What We're Looking For 8-10+ years of hands-on experience in product security and/or product security consulting - including embedded systems, connected device platforms, or firmware security. Demonstrated experience delivering product security services as a consultant or internal lead - not just advising, but doing. Background in startups or fast paced consulting environments with high accountability and direct client engagement. Proven ability to scope, lead, and execute consulting projects independently. Strong understanding of product security controls, penetration testing, secure product design, and related regulatory frameworks. Experience operating as a solo consultant or lead contributor, capable of managing multiple high-urgency priorities. Ability to credibly advise senior stakeholders and CSOs - grounded in knowledge, presence, and delivery over polish. Strong program management discipline - with a focus on execution, timelines, and business impact. It's a Plus If You Also Have Experience in industries such as Automotive, Industrial Control Systems, or Consumer Electronics. Familiarity with regulatory standards like FDA Premarket Guidance, Cyber Resilience Act, US Department of Commerce Connected Vehicle Rule, NIST 800-53/82, or ISO 26262/62443. Hands-on experience with SBOMs, vulnerability management, and secure SDLC practices. Experience engaging directly with regulators, key customers, or partners around security posture and compliance. Familiarity with commercial or open-source tools for binary/static analysis, SCA, or CI/CD security automation. About Us Built on two decades of cybersecurity experience, our team of experts understands the hidden risks in today's enterprise networks, where IoT vulnerabilities are quickly becoming the entry point of choice for cyber attacks. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2017 in Columbus, Ohio. Finite State has a transparent, collaborative and supportive culture - we are looking for people who have a growth mindset, are curious and innovative, and drive results. Our team is smart, but humble, hard working with lots of fun sprinkled in. Above all, our team is driven by our noble mission and we hold ourselves accountable to delivering to our customers every single day. The Finite State platform brings visibility and control to the supply chains that create connected devices and embedded systems-all in a simple to use platform and at the scale manufacturers need to keep device production on time and on budget. After unpacking and analyzing every file, configuration, and setting in a firmware build, the platform generates a complete bill of materials for software components, identifies known and 0-day vulnerabilities, shows a contextual risk score, and provides actionable insights that product teams can use to secure their software We are proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Finite State is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
    $94k-125k yearly est. Auto-Apply 41d ago
  • Product Consultant

    IBS Software 4.2company rating

    Remote product support consultant job

    Product Consultant Position Description: Ensure maintenance of best practices, analysis procedures and consistency between projects through oversight of analysis team. Assist the regional sales team by offering useful insights and in-depth product knowledge. Initiate discussions with senior management to inform and guide key decisions, including the allocation of resources. Keep an eye on and study rival activities, what customers like, and market shifts. Set up and run user training sessions and give ongoing help. Look over update team training materials and process docs on a regular basis. Work with outside vendors to make sure they fit with the program setup. RFP/RFI processing in the region. Participate in sales and marketing initiatives across the region to drive business opportunities for the Loyalty line of business. Take charge of the deliverables and be the main contact for all business questions from clients and offshore IBS teams. Keep the approach, docs, and handling of needs the same from start to finish. Spot, handle, and lessen risks and problems throughout the project making sure to fix them well. Telecommuting is permitted. Hybrid schedule can be availed with supervisor approval with a minimum of three days a week in office. Up to 15% domestic travel may be required. This position supervises 2 Product Consultants and 3 Product Analysts. Position Qualifications: This position requires a Bachelor's degree, or foreign equivalent, in Information Technology, Electrical or Electronics Engineering or a related field plus (5) years of work experience in Loyalty Management Systems or as an IT systems analyst. Additionally, the applicant must have professional experience with: (1) Designing system processes such as data exchanges, system log-in, auditing, processing of information and explaining process to stakeholders; (2) Experience with and knowledge of Unified Modeling Language (UML) and Business Process Modeling Notation (BPMN); (3) Experience participating in implementation projects under tight deadlines of 3 months or less for CRM/loyalty systems; (4) Experience leading meetings with various stakeholders of different levels; (5) Ability to leverage software architecture foundations such as SaaS, PaaS, building blocks identification, requirements identification, scalability concepts and understand software architecture models; (6) Ability to leverage system to system integrations, specifically types of integrations, differences between REST,SOAP API, Events, understanding of integrations with payment gateways and CRM/Billing systems; and (7) Ability to leverage basic programming concepts such as class, pointer, variable, declaration of variables, inheritance, basics of debugging (understanding of breaks and logs concepts). Position Location:400 Galleria Pkwy, Atlanta, GA 30339 *and various unanticipated locations Send Resume to: Cynthia Hoffman - Manager, Human Resources: **************************
    $71k-108k yearly est. Auto-Apply 60d+ ago
  • Compliance and Data Support Analyst

    Nebraska Public Power District 4.8company rating

    Product support consultant job in Columbus, OH

    Compliance and Data Support Analyst to fill the position of Technical, Systems, or Senior Systems Analyst Salary Range - Technical Analyst - $6,288.00 -$7,860.00 Systems Analyst - $7,979.00 - $10,173.00 Senior Systems Analyst - $9,155.00 - $11,673.00 Location - Columbus (preferred), Kearney, Doniphan, or York, Nebraska; This is not a remote position and will be required to report to the designated office on a daily basis. Employment Type: Full-time Posting Date: 9/26/2025 Closing Date: 10/26/2025 Are you hard-working and eager to make a meaningful impact in the ever-emerging energy industry? Come join us! By joining the Nebraska Public Power District team, you're becoming part of a close-knit community that embodies the values and traditions of the state. More than generating and delivering power, we empower our employees to thrive both personally and professionally. With safety at the helm, we have created a supportive and inclusive work environment that fosters innovation and growth. Here, you're not just an employee; you're a valued member of a family that respects and supports each other. Our power grid has been consistently ranked one of the most reliable and resilient, but our reputation for excellence extends beyond our customer service to our employee satisfaction. Many of our team members have built lifelong careers here, advancing through the ranks thanks to our robust training programs and opportunities for professional development. With us, you'll find a place where your efforts are recognized and rewarded, where you're making a deep impact on the communities around you, and where you can truly power a career that you can be proud of. Get to know us more here Position Summary NPPD is seeking a detail-orientated and motivated individual to join our team with a focus on data support and compliance. This role is ideal for someone with foundational database knowledge and a strong interest in data integrity, process documentation, and regulatory compliance, particularly NERC CIP standards. The day-to-day operations will support compliance documentation, data tracking, and reporting processes that adhere to critical infrastructure protection requirements. This will include a variety of traditional Information Technologies (IT), and Operations Technologies (OT) systems that support and protect the electrical grid. It will also include working with personnel from various groups including generation, substations, telecommunications, physical security & cybersecurity. Education, Training and Experience Technical Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field (OR) Associate degree and a minimum of three (3) years technical IT experience, including specific experience as listed below (OR) High school diploma/GED and a minimum of five (5) years technical IT experience, including specific experience as listed below. Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of four (4) years technical IT experience as listed below (OR) Associate degree and a minimum of six (6) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of eight (8) years technical IT experience including specific experience as listed below. Senior Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of eight (8) years technical IT experience as listed below (OR) Associate degree and a minimum of ten (10) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of twelve (12) years technical IT experience including specific experience as listed below. Experience Ability to work independently and in cooperation with others on multiple activities with flexibility to manage competing demands and changing priorities. Excellent communication, interpersonal, and organization skills. Excellent analytical problem-solving skills. Must be customer-service oriented and adaptable to ongoing change. Preferred Technical Skills and Supported Products Ideal candidates will have experience with some or all of the following: Process Support -Follow standard operating procedures (SOPs) for data handling and compliance workflows. -Assist in updating SOPs and training materials as needed. Database Maintenance -Input, update, and maintain records in internal databases (e.g., SQL, Access, Excel-based systems). -Perform routine data quality checks and resolve discrepancies. Reporting & Documentation -Generate basic reports using queries or templates. -Maintain logs, checklists, and compliance documentation. Compliance Monitoring -Assist in tracking and documenting compliance with internal policies and external regulations. -Support audits by preparing reports and gathering documentation. Collaboration -Work closely with internal staff to ensure data accuracy and regulatory alignment. -Participate in team meetings and contribute to continuous improvement discussions. -Maintaining OT Cybersecurity best practices and documentation. Other Skills -Cybersecurity asset and vendor risk assessments. -Systems administration of Windows, endpoint protection, and logging. Licenses and/or Certifications Security Clearance: Incumbent may be required to satisfy any existing and future District security clearance or background check requirements for access to key NPPD locations and/or supporting sensitive business applications. Obtain and maintain intermediate to advanced technical certification aligned with key business system platform(s) used at the District (for example, SAP, Microsoft Certifications, and Security related best practices) as applicable. Essential Duties & Responsibilities Technical Analyst: Analyze, design, develop, configure, maintain, troubleshoot, and provide direction and support for complex systems, applications and databases in support of the District's computing environment. Provide technical architecture recommendations and apply best practices in system design, development, and testing. Collaborate with/advise/coach other ET/Corporate Security and business unit analysts to ensure understanding of business and technical work processes, tools, and best practices. Evaluate, create, document, and test complex system-related interfaces and integration. Maintains efficient and effective management of vendor contract service relationships pertaining to technical services. Provide 24/7 system support, as needed. Systems Analyst: In addition to being proficient in all duties of the Technical Analyst, the Systems Analyst will also be responsible for the following duties: Lead special task groups, trouble-shooting efforts, and integration and/or improvement project teams. Lead the development and implementation of training and communications plans/materials. Essential Duties & Responsibilities Senior Systems Analyst: In addition to being proficient in all duties of the Technical and Systems Analyst, the Senior Systems Analyst will also be responsible for the following duties: Proven understanding of key NPPD business unit activities and successful application of ET/Corporate Security technical solution design, development, and responsive customer support and service. Work closely with ET/Corporate Security management to oversee and lead resolution of complex technical challenges and new business system initiatives. Accountable for other duties as assigned. Core Competencies Customer FocusEmployees & Teamwork/Diversity & InclusionIntegrity/ExcellencePublic Service/Environmental StewardshipSafety Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range. Successful applicants will be provided more information regarding the incentive program at the time of an interview. Technical Analyst - Pay Grade - 12 Monthly Typical Pay Grade Starting Salary Range: $6,288.00 - $7,860.00 Systems Analyst - Pay Grade - 14 Monthly Typical Pay Grade Starting Salary Range: $7,979.00 - $10,173.00 Senior Systems Analyst - Pay Grade - 15 Monthly Typical Pay Grade Starting Salary Range: $9,155.00 - $11,673.00 Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview. Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District. Nebraska Public Power District is an Equal Opportunity Employer
    $6.3k-7.9k monthly 60d+ ago
  • NetworX Product Consultant

    Cognizant 4.6company rating

    Remote product support consultant job

    **Work Model: Remote** **Employment Type: Full-Time** **Job ID: 00066429248** **About the role** As a **NetworX Product Consultant** , you will make an impact by providing customers with application domain expertise related to TriZetto NetworX functionality. You will be a valued member of our consulting team and work collaboratively with business and technical stakeholders to deliver high-quality solutions. **In this role, you will:** + Conduct requirements discovery and lead design sessions to configure NetworX applications to meet client needs. + Provide advanced analysis, problem-solving, and interpret application configurations to deliver optimal solutions. + Update existing configuration business rules with new contractual requirements and identify automation opportunities. + Liaise effectively with business and technical teams, transferring NetworX application knowledge to customer staff. + Collaborate with onshore/offshore teams and clearly articulate issues and alternative solutions in verbal and written form. **Work model** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a **remote position** open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on project and client requirements. **What you need to have to be considered** + 10+ years of healthcare experience, including 5+ years of recent and relevant TriZetto NetworX pricing experience. + Strong understanding of core NetworX functionality, grouping, pricing, and integration points with QNXT agreements. + Proven ability to conduct requirements discovery and lead design sessions for NetworX configuration. + Advanced analytical and problem-solving skills with experience in interpreting application configurations. + Excellent communication skills for articulating issues and providing alternative solutions. **These will help you stand out** + Proficiency in NetworX data structures and automation techniques for repetitive tasks. + Experience working with onshore/offshore resource models. + Ability to create clear documentation and knowledge transfer materials for client teams. + Strong consulting skills and ability to operate effectively in a team environment. + Familiarity with healthcare payer systems and related business processes. **Salary and Other Compensation:** Applicants will be accepted till 12/22/2025 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_ The annual salary for this position will be in the range of $113K-$132K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Apply Now! \#LI-IK1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $113k-132k yearly 26d ago
  • Senior Clinical Product Strategy Consultant/Pharmacist

    Highmark Health 4.5company rating

    Product support consultant job in Columbus, OH

    This job requires the incumbent to balance clinical and business acumen to implement and provide ongoing support and oversight of assigned pharmacy programs. This pharmacist will work in a team-oriented environment as a subject matter expert of assigned pharmacy program offerings with both clinical and non-clinical focus. The incumbent is responsible for implementation, market introduction, overall performance, and continuous improvement of their assigned programs. The incumbent will work with internal partners and leadership to develop a firm grasp of the Organization's clinical program strategy as it evolves over time to enhance the value that is delivered to the Organization's customers. ESSENTIAL RESPONSIBILITIES + Define the Organization's clinical product eminence strategy and plan, including the identification of key activities (e.g., conferences, publications, white papers, webinars, etc.) that will help to reinforce the Organization's leadership position in the marketplace for clinical products/services. + Execute the eminence strategy and plan, including serving as the the Organization's liaison for activities (e.g., conferences), managing logistics (e.g., webinars), and developing content required to support activities (e.g., presentations); pull in resources from across the enterprise to support execution of plan as needed. + Conduct market scans to stay abreast of health trends and research; educate leadership on key findings for sharing with account teams, as well as functional leadership (e.g., product, clinical area). + Participate in the health policy review process, providing the clinical product strategy perspective. + Inform competencies of distributed clinical product resources, identifying learning needs, and inform performance management process. + Partner with analytics to develop insights supporting the development and sharing of eminence (e.g., white papers, health policy reviews, etc.). + Partner with public relations to share pilot "success stories" externally, helping the Organization to be viewed as innovative in the clinical product space. + Act as the subject matter expert (SME) for assigned programs and related workflows, including those with high complexity + Function independently as business SME during assigned program implementations, expansions, and enhancements + Ensure ongoing state and federal compliance of assigned programs, in concert with legal, product, and ER&G matrix partners + Development and maintenance of accurate marketing materials for assigned programs + Provide written and verbal education on assigned programs to internal stakeholders. + Other duties as assigned or requested. REQUIRED EDUCATION + Bachelor's Degree in Business, Marketing or other related area, or relevant experience and/or education as determined by the company in lieu of bachelor's degree PREFERRED EDUCATION + Master's Degree - Business Administration, Marketing EXPERIENCE Minimum: - 7 - 10 years' experience with deep breadth and depth of business knowledge in the health and wellness and/or clinical services space Preferred: - Deep healthcare expertise - Clinical programs policy background KNOWLEDGE, SKILLS & ABILITIES - Prior experience executing eminence activities - Strong understanding of market trends/needs, business requirements and balance them successfully - Research and analytics skills - External market orientation - Ability to work in a matrixed organization environment REQUIRED LICENSURE None PREFERRED LICENSURE None TRAVEL REQUIREMENT: 25% - 50% LANGUAGE REQUIREMENT (other than English)? None PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS (The physical, mental demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential function of their job. Reasonable accommodations will be made when necessary to enable individuals with disabilities to perform the essential duties of the position, to the extent that they do not cause undue hardship). Position Type: Office-Based Office-Based Positions An employee in this position works in an office environment. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours. Most On-The-Road Positions An employee in this position may work in a home or company office environment but is also frequently driving to and from various locations to perform the work off-site. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours. Teaches/Trains others regularly Occasionally Travels regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required Yes Non-Office-Based Positions An employee in this position is frequently required to move throughout the workplace, sit, stand and walk, use hands and fingers to hold objects, tools or controls, possess fine motor skills (e.g., to write and operate a computer or to steer transportation equipment), possess gross motor skills (e.g., to carry items), reach with hands and arms, climb stairs and ladders, balance, stoop, kneel crouch and crawl, communicate effectively, and talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to work in a busy environment where decisions often must be made quickly, must attend work on a regular and reliable basis, must adhere to all workplace policies, and may be called upon to work outside regular business hours. This work occurs in a [example: warehouse, hospital or provider's office or mailroom]. Lifting: up to 10 pounds Does Not Apply Lifting: 10 to 25 pounds Does Not Apply Lifting: 25 to 50 pounds Does Not Apply ADDITIONAL INFORMATION Changes Approved By: Melanie Lysne Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. **Pay Range Minimum:** $78,900.00 **Pay Range Maximum:** $147,500.00 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J273528
    $78.9k-147.5k yearly 2d ago
  • Small Commercial- Consultant, Product Analysis

    Liberty Mutual 4.5company rating

    Remote product support consultant job

    The Small Commercial State Product team is filling an opening within our dynamic group in our Central/Southeast Region. This position will lead efforts toward profitable growth in our states, while also providing analytical and strategic thought support where needed. Performs highly complex analyses to evaluate business performance and identify trends and issues in assigned states; making actionable recommendations for improvements. Influences the direction of and implements adapted country-wide initiatives and conducts high level analyses to support strategic direction of assigned states. Independently manages projects of low to moderate complexity. Presents state reviews, other high complexity analyses and results of country wide initiatives to State Teams, and provide recommendations to State Teams. Conducts high complexity analysis under minimal direction. As a subject matter expert for assigned states and product, with solid familiarity with regional/countrywide issues, completes state reviews and similar work for complex states or countrywide programs independently. Queries data to conduct ad hoc analysis of metrics and answer advanced business questions and builds advanced tools and queries for others to use. Serves as point person for high complexity country wide implementations. Leads own work stream on all projects and manages low to moderate complexity projects. Provides thoughtful recommendations that influence countrywide decisions and initiatives. Based on strong understanding of how competitor actions impact marketplace, distribution channel and customers, conducts in depth research of competitor filings utilizing various sources. Regularly presents research, recommendations and initiatives to State management and other cross functional departments. Occasionally presents research, recommendations and initiatives to Chief Product Officer and other Sr. Leadership. Monitors, analyzes and reports on competitor activity. Analyzes trends and is responsible for tactical and strategic recommendations. Qualifications Bachelor's degree in business, information management, economics, or other quantitative field. Master's degree preferred. Minimum 4 years, typically 6 years or more of relevant work experience. Knowledgeable in data query languages and tools (SAS and SQL); proficient in new and emerging technologies; may possess data modeling skills. Highly developed communication and presentation skills. In-depth knowledge of data concepts, strategies, and methodologies. In-depth knowledge of data architectures, solutions and designs; extensive knowledge of business operations, strategies and objectives. Highly developed negotiation, facilitation and consensus building skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco We can recommend jobs specifically for you! Click here to get started.
    $83k-105k yearly est. Auto-Apply 12d ago
  • Cyber Support Analyst

    KACE

    Remote product support consultant job

    Title: Cyber Support Analyst Security Clearance: Moderate Background Investigation (MBI) Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent. About KACE: When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference! Job Summary: The Cyber Support Analyst provides analytical support to the Postal Inspection Service. The analyst will be embedded with the National Cyber Forensic Training Alliance (NCFTA) providing investigators with analysis of threat actors, criminal techniques, and identification of suspects. Essential Functions and Responsibilities: Financial Investigations Research: Perform database checks and query NCFTA Financial Industry partners related to USPIS investigations. Technical Indicator Research: Utilize NCFTA resources to research suspect IP addresses, email addresses, or nicknames (monikers). Merchandise Reshipping Support: Research addresses of suspected re-shipper/freight forwarder/work at home mules utilizing NCFTA data resources and partner organizations. Cyber Intelligence - Black Market Internet Analysis: Analyze case information from investigators and produce an intelligence report containing findings developed by the Cyber and Analytics group's analyst and analysts from NCFTA, which may be used to facilitate the identification, disruption and dismantling, of individuals and organizations using the mail to facilitate black market internet trade. Case enrichment: Identify trends, patterns, and connections to established cases based on onsite public/private information including consumer complaints, NCFTA partner and analytical intelligence. Cyber Financial Program (NCFTA Program) Initiatives: Actively engage with and monitor topics discussed within the NCFTA Cyber Financial program (CyFin) to identify valuable information for current cases or something new that could be referred to field investigators to enhance investigations, such as: Common Point of Purchases, Securities Fraud, Business Email Compromise, Synthetic ID Theft/Fraud, Crypto and Digital Currency Payments, Account Abuse, Intrusion, and Money Laundering, Skimming NCFTA's Internet Fraud Alert (IFA) System: Utilize the IFA system (alerts on compromised domains, emails, payment cards, and reporting of stolen credentials) to identify potential leads for new and ongoing USPIS cases. Minimum Qualifications & Skills: Minimum of 5 years of experience in a law enforcement intelligence unit environment. General knowledge of federal statutes; Ability to analyze financial information, conduct analysis, conduct research; Ability to communicate effectively orally and in writing; Proficiency conducting research on the internet and commercial as well as public databases; Demonstrated ability to work with minimal direct supervision; Experience supporting the preparation of a final work product; Proficient with Microsoft Excel, Access, Word, and SharePoint. Clearance: Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements/Background Investigation Requirements: • Must be a U.S Citizen or Legal Permanent Resident. • Favorable credit check for all cleared positions • Successfully passing a background investigation including drug screening. Physical Requirements/Working Conditions: • Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Standing for prolonged and extended periods of time. • Climbing/Stooping/Kneeling: 0% - 10% of the time. • Lifting/Pulling/Pushing: 0% - 10% of the time. • Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. • Sitting: Sitting for prolonged and extended periods of time. This reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. For more information about the company please visit our website at ******************* KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **************************.
    $53k-91k yearly est. Auto-Apply 60d+ ago
  • Senior Consultant, Product Systems Analysis

    Cardinal Health 4.4company rating

    Product support consultant job in Dublin, OH

    What Product Systems Analysis contributes to Cardinal Health Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Product System Analysis serves as a liaison between the business and IT to align product strategies and capabilities, also providing technical business specifications to IT. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimizes business processes by leveraging the functionality of the technology and product solution. Business Intelligence and Analytics is a centralized organization to continue to provide support to multiple business areas to help unlock the true value of reporting and analytics. This position is responsible for deeply understanding the business in multiple functional areas and across business units, as well as understanding the application landscape and capabilities. They maintain relationships with the business and leverage requirements engineering practices and methods to enable improved business processes to drive business success. They align business strategies and capability needs into business and technical requirements to ensure IT systems enable the desired value. Responsibilities Demonstrates knowledge of legacy and future Business Intelligence and Analytics (BI&A) capabilities, data domain knowledge, tools and practices to enable various Business Analytics teams Identifies business BI&A problem areas, data and capabilities gaps, in alignment with the needs of the BI&A business users and/or industry and potential solutions to resolve problems/gaps Knows and executes best practices for business analysis processes and functions (from an industry and strategic standpoint), including requirements elicitation methods Drive key priorities and initiatives for the BI&A Sustain team Partner with Business Supported Applications (BSA) owners or business analytics users in supporting their remediation efforts by leveraging new capabilities or developing critical business knowledge Provide data consultant expertise in outlining data impacts during transition state Focused on adoption of future state platforms by providing BI&A/Data coordination with legacy data and reporting teams Lead training, drive adoption, develop data literacy leverage self-service data marts for reporting and analytics Partner with critical business users from Legacy solutions to migrate to future state solutions, enabling path of legacy reporting system retirement Qualifications Bachelor's degree in related field, or equivalent work experience, preferred 5+ years of experience in Business Intelligence and Analytics and Data with proven techno-functional and data leadership experience, preferred Knowledge of Business Intelligence and Analytics capabilities, data domain expertise or techno-functional knowledge is preferred to work with various Business Data Analytics teams Possess SAP process knowledge and its translation to future state data preferred Possess techno-functional knowledge of HANA/Business Objects self-service data marts, Google Cloud Platform (GCP)/BigQuery (BQ), SQL, Tableau, AtScale, Alteryx, and Teradata, preferred Proven results and process orientation Proven planning, analytical, and detail-orientation Excellent communication skills - written, oral and presentation Demonstrated ability to develop working relationships at various business analytics areas What is expected of you and others at this level Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects Participates in the development of policies and procedures to achieve specific goals Recommends new practices, processes, metrics, or models Works on or may lead complex projects of large scope Projects may have significant and long-term impact Provides solutions which may set precedent Independently determines method for completion of new projects Receives guidance on overall project objectives Acts as a mentor to less experienced colleagues Anticipated salary range: $103,500 - $147,900 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 10/21/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here
    $103.5k-147.9k yearly Auto-Apply 60d+ ago

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