Product support engineers assist users with issues regarding a company's products or services. They resolve problems for the users, and, importantly, they log the details of customer interactions to serve as a basis for performance reports and customer updates.
As a product support engineer, your job spans two arenas. First, you will contribute to a team of engineers working on product development. Second, you will perform customer support duties. Bridging these two spaces, you will design internal systems to improve customer service processes.
A major responsibility of a product support engineer involves preparing documentation of the technical issues that you have to tackle for customers, including descriptions of the problems and the steps taken to resolve them. You will be expected evaluate work processes, create reports on production performance, and suggest improvements to the services you provide.
There is more than meets the eye when it comes to being a Product Support Engineer. For example, did you know that they make an average of $43.89 an hour? That's $91,300 a year!
Between 2018 and 2028, the career is expected to grow 4% and produce 12,800 job opportunities across the U.S.
There are certain skills that many Product Support Engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Mechanical skills, Creativity and Math skills.
If you're interested in becoming a Product Support Engineer, one of the first things to consider is how much education you need. We've determined that 66.1% of Product Support Engineers have a bachelor's degree. In terms of higher education levels, we found that 9.6% of Product Support Engineers have master's degrees. Even though most Product Support Engineers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Product Support Engineer. When we researched the most common majors for a Product Support Engineer, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Product Support Engineer resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Product Support Engineer. In fact, many Product Support Engineer jobs require experience in a role such as Field Service Technician. Meanwhile, many Product Support Engineers also have previous career experience in roles such as Technical Support Engineer or Systems Administrator.