Product support engineers assist users with issues regarding a company's products or services. They resolve problems for the users, and, importantly, they log the details of customer interactions to serve as a basis for performance reports and customer updates.
As a product support engineer, your job spans two arenas. First, you will contribute to a team of engineers working on product development. Second, you will perform customer support duties. Bridging these two spaces, you will design internal systems to improve customer service processes.
A major responsibility of a product support engineer involves preparing documentation of the technical issues that you have to tackle for customers, including descriptions of the problems and the steps taken to resolve them. You will be expected evaluate work processes, create reports on production performance, and suggest improvements to the services you provide.
How to Become a Product Support Engineer
What is a Product Support Engineer
There is more than meets the eye when it comes to being a Product Support Engineer. For example, did you know that they make an average of $43.89 an hour? That's $91,300 a year!
Between 2018 and 2028, the career is expected to grow 4% and produce 12,800 job opportunities across the U.S.
What Does a Product Support Engineer Do
There are certain skills that many Product Support Engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Mechanical skills, Creativity and Math skills.
How To Become a Product Support Engineer
If you're interested in becoming a Product Support Engineer, one of the first things to consider is how much education you need. We've determined that 66.1% of Product Support Engineers have a bachelor's degree. In terms of higher education levels, we found that 9.6% of Product Support Engineers have master's degrees. Even though most Product Support Engineers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Product Support Engineer. When we researched the most common majors for a Product Support Engineer, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Product Support Engineer resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Product Support Engineer. In fact, many Product Support Engineer jobs require experience in a role such as Field Service Technician. Meanwhile, many Product Support Engineers also have previous career experience in roles such as Technical Support Engineer or Systems Administrator.
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Product Support Engineer Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of Systems Administrator you might progress to a role such as Project Manager eventually. Later on in your career, you could end up with the title Product Management Director.
Product Support Engineer Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Product Support Engineer
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5 Product Support Engineer Resume Examples
Build a professional product support engineer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your product support engineer resume.
Ronald Miller Product Support Engineer |
Ronald Miller Product Support Engineer Experience Product Support Engineer2017 - Present Raytheon•Tewksbury, MA
Radio Frequency Engineer2016 - 2017 Axcelis Technologies•Boston, MA
Performance Engineer2015 - 2016 Axcelis Technologies•Boston, MA
Skills RFQAQCPerformance ReportsEricssonProduct SupportTest EquipmentRadio StationInfrastructureDesign Changes Education Bachelor's Degree Electrical Engineering2007 - 2010 Northeastern University•Boston, MA |
Learn How To Write a Product Support Engineer Resume
At Zippia, we went through countless Product Support Engineer resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Product Support Engineer Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Product Support Engineer Resume templates
Zippia allows you to choose from different easy-to-use Product Support Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Product Support Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Product Support Engineer Demographics
Product Support Engineer Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among Product Support Engineers, 19.3% of them are women, while 80.7% are men.
- The most common race/ethnicity among Product Support Engineers is White, which makes up 73.2% of all Product Support Engineers.
- The most common foreign language among Product Support Engineers is Spanish at 35.3%.
Find the best Product Support Engineer job for you
Product Support Engineer Jobs You Might Like
- High Paying Product Support Engineer Jobs - $126K and Up
- Work From Home Product Support Engineer Jobs
- Entry Level Product Support Engineer Jobs
- Part Time Product Support Engineer Jobs
- Actively Hiring
- No Degree Product Support Engineer Jobs
Top Colleges for Product Support Engineers
1. Northwestern University
Evanston, IL • Private
2. Johns Hopkins University
Baltimore, MD • Private
3. Georgia Institute of Technology
Atlanta, GA • Private
4. University of Pennsylvania
Philadelphia, PA • Private
5. New York University
New York, NY • Private
6. Stanford University
Stanford, CA • Private
7. University of Michigan - Ann Arbor
Ann Arbor, MI • Private
8. Pennsylvania State University
University Park, PA • Private
9. University of Southern California
Los Angeles, CA • Private
10. Cornell University
Ithaca, NY • Private
Find the best Product Support Engineer job for you
Product Support Engineer Jobs You Might Like
- High Paying Product Support Engineer Jobs - $126K and Up
- Work From Home Product Support Engineer Jobs
- Entry Level Product Support Engineer Jobs
- Part Time Product Support Engineer Jobs
- Actively Hiring
- No Degree Product Support Engineer Jobs
Online Courses For Product Support Engineer That You May Like
The complete Product Development & Systems Engineering course! Earn 25 contact hours AND prepare to take the INCOSE Exam...
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Boost your technicality (as a PM) or tech product skills (as an engineer) to grow in your current role...
Top Skills For a Product Support Engineer
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.8% of Product Support Engineers listed Technical Support on their resume, but soft skills such as Mechanical skills and Creativity are important as well.
Best States For a Product Support Engineer
Some places are better than others when it comes to starting a career as a Product Support Engineer. The best states for people in this position are Alaska, California, Massachusetts, and Louisiana. Product Support Engineers make the most in Alaska with an average salary of $118,557. Whereas in California and Massachusetts, they would average $111,002 and $104,105, respectively. While Product Support Engineers would only make an average of $101,016 in Louisiana, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. California
$111,002
Avg. Salary
2. District of Columbia
$110,849
Avg. Salary
3. New Hampshire
$93,218
Avg. Salary
How Do Product Support Engineer Rate Their Jobs?
Top Product Support Engineer Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Product Support Engineers and discovered their number of Product Support Engineer opportunities and average salary. Through our research, we concluded that Applied Materials was the best, especially with an average salary of $94,199. Imperva follows up with an average salary of $99,564, and then comes Microsoft with an average of $122,453. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Product Support Engineer. The employers include Imperva, Hr Co, and OpenSesame