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What is a Product Support Engineer

Product support engineers assist users with issues regarding a company's products or services. They resolve problems for the users, and, importantly, they log the details of customer interactions to serve as a basis for performance reports and customer updates.

As a product support engineer, your job spans two arenas. First, you will contribute to a team of engineers working on product development. Second, you will perform customer support duties. Bridging these two spaces, you will design internal systems to improve customer service processes.

A major responsibility of a product support engineer involves preparing documentation of the technical issues that you have to tackle for customers, including descriptions of the problems and the steps taken to resolve them. You will be expected evaluate work processes, create reports on production performance, and suggest improvements to the services you provide.

There is more than meets the eye when it comes to being a Product Support Engineer. For example, did you know that they make an average of $43.89 an hour? That's $91,300 a year!

Between 2018 and 2028, the career is expected to grow 4% and produce 12,800 job opportunities across the U.S.

What Does a Product Support Engineer Do

There are certain skills that many Product Support Engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Mechanical skills, Creativity and Math skills.

Learn more about what a Product Support Engineer does

How To Become a Product Support Engineer

If you're interested in becoming a Product Support Engineer, one of the first things to consider is how much education you need. We've determined that 66.1% of Product Support Engineers have a bachelor's degree. In terms of higher education levels, we found that 9.6% of Product Support Engineers have master's degrees. Even though most Product Support Engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Product Support Engineer. When we researched the most common majors for a Product Support Engineer, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Product Support Engineer resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Product Support Engineer. In fact, many Product Support Engineer jobs require experience in a role such as Field Service Technician. Meanwhile, many Product Support Engineers also have previous career experience in roles such as Technical Support Engineer or Systems Administrator.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Microsoft Jobs (45)
  2. Verint Systems Jobs (38)
  3. Imperva Jobs (53)
  4. Dell Jobs (27)
  5. Lam Research Jobs (33)
Average Salary
$91,300
Average Salary
Job Growth Rate
4%
Job Growth Rate
Job Openings
232,171
Job Openings
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Product Support Engineer Career Paths

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Average Salary for a Product Support Engineer

Product Support Engineers in America make an average salary of $91,300 per year or $44 per hour. The top 10 percent makes over $126,000 per year, while the bottom 10 percent under $65,000 per year.
Average Salary
$91,300
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How much should you be earning as an Product Support Engineer? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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5 Product Support Engineer Resume Examples

Learn How To Write a Product Support Engineer Resume

At Zippia, we went through countless Product Support Engineer resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Product Support Engineer Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Microsoft Jobs (45)
  2. Verint Systems Jobs (38)
  3. Imperva Jobs (53)
  4. Dell Jobs (27)
  5. Lam Research Jobs (33)

Choose From 10+ Customizable Product Support Engineer Resume templates

Zippia allows you to choose from different easy-to-use Product Support Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Product Support Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume
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Product Support Engineer Resume
Product Support Engineer Resume
Product Support Engineer Resume

Product Support Engineer Demographics

Product Support Engineer Gender Distribution

Male
Male
81%
Female
Female
19%

After extensive research and analysis, Zippia's data science team found that:

  • Among Product Support Engineers, 19.3% of them are women, while 80.7% are men.

  • The most common race/ethnicity among Product Support Engineers is White, which makes up 73.2% of all Product Support Engineers.

  • The most common foreign language among Product Support Engineers is Spanish at 35.3%.

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Product Support Engineer Education

Product Support Engineer Majors

Product Support Engineer Degrees

Bachelors

66.1 %

Associate

17.2 %

Masters

9.6 %

Top Colleges for Product Support Engineers

1. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

2. Johns Hopkins University

Baltimore, MD • Private

In-State Tuition
$53,740
Enrollment
5,567

3. Georgia Institute of Technology

Atlanta, GA • Private

In-State Tuition
$12,424
Enrollment
15,201

4. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

7. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition
$15,262
Enrollment
30,079

8. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

9. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

10. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105
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Online Courses For Product Support Engineer That You May Like

Product Development & Systems Engineering
udemy
4.6
(915)

The complete Product Development & Systems Engineering course! Earn 25 contact hours AND prepare to take the INCOSE Exam...

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Technical Product Management: learn on 4 real industry cases
udemy
4.5
(363)

Boost your technicality (as a PM) or tech product skills (as an engineer) to grow in your current role...

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Top Skills For a Product Support Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.8% of Product Support Engineers listed Technical Support on their resume, but soft skills such as Mechanical skills and Creativity are important as well.

Best States For a Product Support Engineer

Some places are better than others when it comes to starting a career as a Product Support Engineer. The best states for people in this position are Alaska, California, Massachusetts, and Louisiana. Product Support Engineers make the most in Alaska with an average salary of $118,557. Whereas in California and Massachusetts, they would average $111,002 and $104,105, respectively. While Product Support Engineers would only make an average of $101,016 in Louisiana, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Product Support Engineer Jobs:
13,085
Highest 10% Earn:
$155,000
Location Quotient:
1.73
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Product Support Engineer Jobs:
553
Highest 10% Earn:
$147,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Product Support Engineer Jobs:
711
Highest 10% Earn:
$125,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Product Support Engineers

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Top Product Support Engineer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Product Support Engineers and discovered their number of Product Support Engineer opportunities and average salary. Through our research, we concluded that Applied Materials was the best, especially with an average salary of $94,199. Imperva follows up with an average salary of $99,564, and then comes Microsoft with an average of $122,453. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Product Support Engineer. The employers include Imperva, Hr Co, and OpenSesame

Most Common Employers For Product Support Engineer

RankCompanyZippia ScoreAverage Product Support Engineer SalaryAverage Salary
1$122,453
2$100,244
3$99,564
4$98,418
5$97,479
6$95,556