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Become A Product Support Engineer

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Working As A Product Support Engineer

  • Making Decisions and Solving Problems
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • $73,646

    Average Salary

What Does A Product Support Engineer Do

Industrial engineers find ways to eliminate wastefulness in production processes. They devise efficient systems that integrate workers, machines, materials, information, and energy to make a product or provide a service.

Duties

Industrial engineers typically do the following:

  • Review production schedules, engineering specifications, process flows, and other information to understand methods that are applied and activities that take place in manufacturing and services
  • Figure out how to manufacture parts or products, or deliver services, with maximum efficiency
  • Develop management control systems to make financial planning and cost analysis more efficient
  • Enact quality control procedures to resolve production problems or minimize costs
  • Design control systems to coordinate activities and production planning in order to ensure that products meet quality standards
  • Confer with clients about product specifications, vendors about purchases, management personnel about manufacturing capabilities, and staff about the status of projects

Industrial engineers apply their skills to many different situations, from manufacturing to healthcare systems to business administration. For example, they design systems for

  • moving heavy parts within manufacturing plants
  • delivering goods from a company to customers, including finding the most profitable places to locate manufacturing or processing plants
  • evaluating job performance
  • paying workers

Industrial engineers focus on how to get the work done most efficiently, balancing many factors, such as time, number of workers needed, available technology, actions workers need to take, achieving the end product with no errors, workers’ safety, environmental concerns, and cost.

To find ways to reduce waste and improve performance, industrial engineers study product requirements carefully. Then they use mathematical methods and models to design manufacturing and information systems to meet those requirements most efficiently.

Their versatility allows industrial engineers to engage in activities that are useful to a variety of businesses, governments, and nonprofits. For example, industrial engineers engage in supply chain management to help businesses minimize inventory costs, conduct quality assurance activities to help businesses keep their customer bases satisfied, and work in the growing field of project management as industries across the economy seek to control costs and maximize efficiencies.

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How To Become A Product Support Engineer

Industrial engineers must have a bachelor’s degree. Employers also value experience, so cooperative education engineering programs at universities are also valuable.

Education

Industrial engineers need a bachelor’s degree, typically in industrial engineering. However, many industrial engineers have degrees in mechanical engineering, electrical engineering, manufacturing engineering, industrial engineering technology, or general engineering. Students interested in studying industrial engineering should take high school courses in mathematics, such as algebra, trigonometry, and calculus; computer science; and sciences such as chemistry and physics.

Bachelor’s degree programs include lectures in classrooms and practice in laboratories. Courses include statistics, production systems planning, and manufacturing systems design, among others. Many colleges and universities offer cooperative education programs in which students gain practical experience while completing their education.

A few colleges and universities offer 5-year degree programs in industrial engineering that lead to a bachelor’s and master’s degree upon completion, and several more offer similar programs in mechanical engineering. A graduate degree allows an engineer to work as a professor at a college or university or to engage in research and development. Some 5-year or even 6-year cooperative education plans combine classroom study with practical work, permitting students to gain experience and to finance part of their education.

Programs in industrial engineering are accredited by ABET.

Important Qualities

Creativity. Industrial engineers use creativity and ingenuity to design new production processes in many kinds of settings in order to reduce the use of material resources, time, or labor while accomplishing the same goal.

Critical-thinking skills. Industrial engineers create new systems to solve problems related to waste and inefficiency. Solving these problems requires logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems.

Listening skills. These engineers often operate in teams, but they also must solicit feedback from customers, vendors, and production staff. They must listen to customers and clients in order to fully grasp ideas and problems the first time.

Math skills. Industrial engineers use the principles of calculus, trigonometry, and other advanced topics in mathematics for analysis, design, and troubleshooting in their work.

Problem-solving skills. In designing facilities for manufacturing and processes for providing services, these engineers deal with several issues at once, from workers’ safety to quality assurance.

Speaking skills. Industrial engineers sometimes have to explain their instructions to production staff or technicians before they can make written instructions available. Being able to explain concepts clearly and quickly is crucial to preventing costly mistakes and loss of time.

Writing skills. Industrial engineers must prepare documentation for other engineers or scientists, or for future reference. The documentation must be coherent and explain their thinking clearly so that the others can understand the information.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as an industrial engineer. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience, typically at least 4 years
  • A passing score on the Professional Engineering (PE) exam

The initial FE exam can be taken after one earns a bachelor’s degree. Engineers who pass this exam are commonly called engineers in training (EITs) or engineer interns (EIs). After meeting work experience requirements, EITs and EIs can take the second exam, called the Principles and Practice of Engineering.

Several states require engineers to take continuing education in order to keep their licenses. Most states recognize licenses from other states, as long as the other state’s licensing requirements meet or exceed their own licensing requirements.

Advancement

Beginning industrial engineers usually work under the supervision of experienced engineers. In large companies, new engineers also may receive formal training in classes or seminars. As beginning engineers gain knowledge and experience, they move on to more difficult projects with greater independence to develop designs, solve problems, and make decisions.

Eventually, industrial engineers may advance to become technical specialists, such as quality engineers or facility planners. In that role, they supervise a team of engineers and technicians. Obtaining a master’s degree facilitates such specialization and thus advancement.

Many industrial engineers move into management positions because the work they do is closely related to the work of managers. For more information, see the profile on architectural and engineering managers.

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Product Support Engineer jobs

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Product Support Engineer Career Paths

Product Support Engineer
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Test Engineer Engineer Engineering Manager
Engineering Director
13 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Systems Engineer Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Program Manager General Manager Account Manager
National Account Manager
8 Yearsyrs
Product Manager Sales Manager Regional Sales Manager
National Sales Manager
10 Yearsyrs
Test Engineer Project Engineer Product Manager
Product Director
11 Yearsyrs
Quality Assurance Engineer Business Analyst Product Manager
Product Line Manager
9 Yearsyrs
Software Engineer Business Analyst Product Manager
Product Management Director
12 Yearsyrs
Software Engineer Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Product Manager Marketing Manager
Product Marketing Manager
7 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Engineering Manager Operations Manager Account Executive
Strategic Accounts Manager
9 Yearsyrs
Program Manager Marketing Manager General Manager
Vice President & General Manager
12 Yearsyrs
Engineering Manager Engineering Director
Vice President Of Engineering
13 Yearsyrs
Quality Assurance Engineer Quality Assurance Manager Plant Manager
Vice President Of Manufacturing
14 Yearsyrs
Senior Systems Engineer Product Manager Director Of Product Development
Vice President Product Development
12 Yearsyrs
Project Manager Program Manager Business Developer
Vice President, Business Development
13 Yearsyrs
Senior Systems Engineer Senior Manager Product Management Director
Vice President-Products
13 Yearsyrs
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Average Length of Employment
Staff Engineer 4.3 years
Product Engineer 3.6 years
Lead Engineer 3.4 years
Service Engineer 3.4 years
Advanced Engineer 3.3 years
Engineer 3.2 years
Support Lead 2.7 years
Top Employers Before
Internship 4.6%
Engineer 4.3%
Consultant 3.5%
Top Employers After
Consultant 6.2%
Manager 3.8%
Engineer 3.4%

Product Support Engineer Demographics

Gender

Male

76.8%

Female

20.7%

Unknown

2.5%
Ethnicity

White

73.7%

Asian

12.7%

Hispanic or Latino

9.5%

Unknown

3.3%

Black or African American

0.8%
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Languages Spoken

Spanish

35.7%

French

11.2%

German

7.1%

Mandarin

5.1%

Japanese

5.1%

Arabic

5.1%

Cantonese

4.1%

Portuguese

4.1%

Chinese

4.1%

Hindi

3.1%

Korean

3.1%

Russian

3.1%

Italian

2.0%

Telugu

1.0%

Turkish

1.0%

Gujarati

1.0%

Bosnian

1.0%

Vietnamese

1.0%

Armenian

1.0%

Carrier

1.0%
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Product Support Engineer Education

Schools

University of Phoenix

21.0%

Northeastern University

7.4%

San Jose State University

6.6%

Rochester Institute of Technology

5.2%

Drexel University

4.8%

University of Texas at Dallas

4.4%

University of Texas at Austin

4.4%

Purdue University

4.4%

Oklahoma State University

4.4%

Arizona State University

3.9%

Rensselaer Polytechnic Institute

3.9%

Syracuse University

3.5%

George Washington University

3.5%

San Francisco State University

3.5%

Pennsylvania State University

3.5%

University of Southern California

3.5%

Wentworth Institute of Technology

3.1%

University of California - Irvine

3.1%

University of Maryland - University College

3.1%

North Carolina State University

3.1%
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Majors

Electrical Engineering

20.6%

Business

16.7%

Mechanical Engineering

11.4%

Computer Science

10.1%

Electrical Engineering Technology

6.3%

Computer Information Systems

5.0%

Management

3.8%

Information Technology

3.7%

Computer Engineering

2.8%

Project Management

2.7%

Industrial Technology

2.3%

Engineering

2.1%

Marketing

1.9%

Computer Networking

1.7%

Finance

1.6%

Computer Technical Support

1.5%

Management Information Systems

1.5%

Physics

1.5%

Chemistry

1.3%

Engineering And Industrial Management

1.3%
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Degrees

Bachelors

45.0%

Masters

21.7%

Other

17.5%

Associate

8.6%

Certificate

4.7%

Doctorate

1.5%

Diploma

0.9%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Product Support Engineer Salaries

Job Title Company Location Start Date Salary
SR. Product Support Engineer Lam Research Corporation Fremont, CA Nov 02, 2016 $125,112 -
$130,000
Product Support Engineer Lam Research Corporation San Jose, CA Jun 28, 2016 $121,742 -
$125,000
Global Product Support Engineer Applied Materials, Inc. Santa Clara, CA Feb 25, 2016 $121,742 -
$139,900
Global Product Support Engineer III Senior Applied Materials, Inc. Sunnyvale, CA Jan 11, 2016 $120,000
Global Product Support Engineer Staff Lam Research Corporation Tualatin, OR Sep 05, 2016 $120,000
Senior Product Support Engineer Akamai Technologies, Inc. Santa Clara, CA Jul 26, 2016 $119,000 -
$168,100
Product Support Service Engineer-Endpoint Malwarebytes Inc. Santa Clara, CA Sep 12, 2016 $118,000
Product Support Engineer TIVO, Inc. San Jose, CA Aug 22, 2016 $118,000
Product Support Engineer TIVO, Inc. San Jose, CA Oct 26, 2015 $118,000
Product Support Engineer IV Teradata Operations, Inc. El Segundo, CA Sep 17, 2016 $115,000
Technical Product Support Engineer Applied Materials, Inc. Sunnyvale, CA Sep 08, 2015 $115,000 -
$139,900
Staff Product Support Engineer Tesla Motors, Inc. Palo Alto, CA Jul 22, 2016 $115,000 -
$125,000
Senior Product Support Engineer Imperva Inc. CA Dec 17, 2015 $115,000 -
$125,000
Senior Product Support Engineer Akamai Technologies, Inc. Santa Clara, CA Feb 27, 2015 $115,000 -
$145,000
Senior Product Support Engineer Akamai Technologies, Inc. Westford, MA May 01, 2016 $97,900 -
$120,000
Product Support Engineer Varian Medical Systems, Inc. Las Vegas, NV Jan 09, 2016 $97,822
International Product Support Staff Engineer Dell USA LP Santa Clara, CA Jan 08, 2016 $96,500
Product Support Engineer-Team Lead Sevone, Inc. Newark, DE Aug 30, 2016 $95,200
Senior Product Support Engineer Imperva, Inc. CA Nov 18, 2015 $94,000
Senior Product Support Engineer Model N, Inc. Redwood City, CA Jan 03, 2016 $93,600 -
$110,000
Senior Product Support Engineer Model N, Inc. Redwood City, CA May 23, 2016 $93,600 -
$107,000
Global Product Support Applied Materials, Inc. Santa Clara, CA Sep 17, 2016 $92,290
Product Support and Development Engineer Cheetah Software Systems, Inc. Westlake Village, CA Nov 07, 2016 $85,342
SR. Product Support Engineer Covidien LP Carlsbad, CA Jun 27, 2016 $85,260
Senior Product Support Engineer Imperva, Inc. CA Apr 01, 2016 $85,000 -
$95,000
Product Support Engineer Sprinklr, Inc. Allen, TX Apr 06, 2015 $85,000
Senior Product Support Engineer Imperva, Inc. Irving, TX Oct 15, 2015 $85,000 -
$95,000
Product Support Engineer Astec America, LLC Marlborough, MA Sep 13, 2016 $84,729 -
$95,981
Product Support Engineer Kanrad Technologies, Inc. McKinney, TX Aug 03, 2015 $84,000

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Top Skills for A Product Support Engineer

ProductSupportTechnicalSupportHardwareEngineeringSupportDatabaseWindowsXPProductLineWebCustomerIssuesCustomerSupportSQLServerCustomerServiceTechnicalIssuesCustomerSatisfactionNewProductDevelopmentCustomerSitesQARUnixProblemResolution

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Top Product Support Engineer Skills

  1. Product Support
  2. Technical Support
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical product support of all Windows OS versions, networking, Microsoft Office and Desktop Publishing.
  • Provide technical support to all external and internal customers.
  • Oversee all hardware and software aspects of battery test areas of 10K-15K units tested daily.
  • Field engineering support involving national and international travel.
  • Documented and maintained database of solutions to problems, optimizing timely identification of known issues.

Top Product Support Engineer Employers

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