How to hire a product support engineer

How to hire a product support engineer, step by step

Here's a step-by-step product support engineer hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a product support engineer job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new product support engineer
• Step 8: Go through the hiring process checklist

What does a product support engineer do?

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1. Identify your hiring needs

   Before you post your product support engineer job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a product support engineer for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect product support engineer also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of product support engineers.

   Type of Product Support Engineer	Description	Hourly rate
   Product Support Engineer	Mechanical engineering is one of the broadest engineering disciplines. Mechanical engineers design, develop, build, and test mechanical and thermal sensors and devices, including tools, engines, and machines.	$32-58
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25
   Co-Operations Engineer	A Co-Operations Engineer ensures that operations-related activities are performed in compliance with company standards and regulations. They optimize the overall efficiency of business.	$14-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Product Support
   • Technical Support
   • Troubleshoot
   • Customer Service
   • Customer Support
   • Database
   • Linux
   • Customer Satisfaction
   • Windows
   • Customer Issues
   • FTP
   • Unix
   • Java
   • Technical Issues

   Check all skills

   Responsibilities:

   • Manage Jenkins security by providing specific access to authorize developers/testers using project base matrix authorization strategy.
   • Customize and support the real-time, reporting, and embed portions of the Linux base fleet management system.
   • Support PV & EMC test strategies.
   • Develop the user requirement by programming using java, jdbc.
   • Provide set up and configuration of ISP and browser on all windows platforms.
   • Used Java profilers and debuggers to tune performance of server and find memory leaks.

   More product support engineer duties

3. Make a budget

   Including a salary range in your product support engineer job description is one of the best ways to attract top talent. A product support engineer can vary based on:

   • Location. For example, product support engineers' average salary in wisconsin is 39% less than in district of columbia.
   • Seniority. Entry-level product support engineers 45% less than senior-level product support engineers.
   • Certifications. A product support engineer with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a product support engineer's salary.

   Average product support engineer salary

   $90,379yearly

   $43.45 hourly rate

   ---

   Entry-level product support engineer salary

   $67,000 yearly salary

   Updated December 21, 2025

   Average product support engineer salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$120,538	$58
   2	District of Columbia	$112,222	$54
   3	Massachusetts	$98,149	$47
   4	New Jersey	$94,256	$45
   5	Utah	$91,287	$44
   6	Nevada	$91,240	$44
   7	Virginia	$89,816	$43
   8	Oregon	$89,423	$43
   9	Washington	$88,420	$43
   10	Arizona	$88,192	$42
   11	Texas	$87,177	$42
   12	Colorado	$86,038	$41
   13	New York	$82,919	$40
   14	Illinois	$82,420	$40
   15	Georgia	$81,719	$39
   16	Pennsylvania	$79,969	$38
   17	Michigan	$79,097	$38
   18	Tennessee	$77,451	$37
   19	Missouri	$76,055	$37
   20	Indiana	$74,034	$36

   Average product support engineer salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$138,906	$66.78	468
   2	UiPath	$123,473	$59.36	2
   3	Adobe	$121,551	$58.44	80
   4	Palantir	$121,193	$58.27	15
   5	Macy's	$119,402	$57.40	111
   6	VMware	$116,535	$56.03
   7	TIBCO Software	$116,410	$55.97
   8	Nike	$115,905	$55.72	58
   9	Cisco	$115,571	$55.56	248
   10	Applied Materials	$115,546	$55.55	38
   11	Yahoo	$115,454	$55.51
   12	Intuitive Surgical	$113,650	$54.64	15
   13	Genentech	$112,491	$54.08	27
   14	Proofpoint	$112,330	$54.00	56
   15	Zscaler	$112,030	$53.86	2
   16	Wind River	$111,503	$53.61
   17	Comverse Technology	$109,898	$52.84
   18	Philips Medical Systems	$109,845	$52.81
   19	Agilent Technologies	$109,309	$52.55	7
   20	Nokia	$108,956	$52.38	22

4. Writing a product support engineer job description

   A job description for a product support engineer role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a product support engineer job description:

   Product support engineer job description example

   Applies engineering technical standards, principles, theories, concepts and techniques to support product support engineering and analysis to ensure supportability, sustainability, reliability, maintainability and operability of products and services throughout its lifecycle. Develops product definition, design and configuration
   
   Defines, evaluates and maintains engineering supportability, operability and maintainability requirements for products, systems and programs
   Analyzes data to produce support, flight operation and maintenance equipment requirements Evaluates engineering changes based on customer requirements and proposes program changes and manages implementation of changes Plans, researches, develops, analyzes, and designs modification and repair solutions that comply with customer, regulatory, Safety and company requirements Establishes planning and design criteria to develop integrated support and maintenance infrastructure. Supports continued airworthiness Provides engineering and on-site technical assistance to customer s products including, ground support equipment, training devices, training facilities, operations facilities and maintenance facilities Coordinates and supports proposal development.
   Job Responsibilities:
   
   The C-17 Aircrew Training System (ATS) Training System Support Center (TSSC) Hardware Engineer performs logistics product support to ensure sustainment capability of C-17 Aircrew Training Devices (ATD); researches and provides technical information used to develop and maintain the C-17 ATDs and engineering data. Establishes systems support requirements, approaches and solutions; develops and documents processes. Provides logistics support to influence product designs; determines and develops supportability-related design approaches and solutions. Supports the data collection and analysis needs to respond to customer inquiries. Proposes, evaluates, validates and implements engineering changes. Provides hardware engineering support for the development of ATS Training System Change Requests (TSCR).
   
   Education / Experience: Bachelor' s degree and typically 5 or more years' experience in an engineering classification or a Master' s degree with typically 3 or more years' experience in an engineering classification or a PhD degree with experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.
   
   Able to obtain secret clearance
   
   Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
   
   EOE of Minorities/Females/Veterans/Disabilities

   Copy this example

   

5. Post your job

   There are a few common ways to find product support engineers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your product support engineer job on Zippia to find and recruit product support engineer candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit product support engineers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new product support engineer

   Once you've decided on a perfect product support engineer candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a product support engineer?