Product support engineer job description

Applies engineering technical standards, principles, theories, concepts and techniques to support product support engineering and analysis to ensure supportability, sustainability, reliability, maintainability and operability of products and services throughout its lifecycle. Develops product definition, design and configuration

Defines, evaluates and maintains engineering supportability, operability and maintainability requirements for products, systems and programs
Analyzes data to produce support, flight operation and maintenance equipment requirements Evaluates engineering changes based on customer requirements and proposes program changes and manages implementation of changes Plans, researches, develops, analyzes, and designs modification and repair solutions that comply with customer, regulatory, Safety and company requirements Establishes planning and design criteria to develop integrated support and maintenance infrastructure. Supports continued airworthiness Provides engineering and on-site technical assistance to customer s products including, ground support equipment, training devices, training facilities, operations facilities and maintenance facilities Coordinates and supports proposal development.

Job Responsibilities:

The C-17 Aircrew Training System (ATS) Training System Support Center (TSSC) Hardware Engineer performs logistics product support to ensure sustainment capability of C-17 Aircrew Training Devices (ATD); researches and provides technical information used to develop and maintain the C-17 ATDs and engineering data. Establishes systems support requirements, approaches and solutions; develops and documents processes. Provides logistics support to influence product designs; determines and develops supportability-related design approaches and solutions. Supports the data collection and analysis needs to respond to customer inquiries. Proposes, evaluates, validates and implements engineering changes. Provides hardware engineering support for the development of ATS Training System Change Requests (TSCR).

Education / Experience: Bachelor' s degree and typically 5 or more years' experience in an engineering classification or a Master' s degree with typically 3 or more years' experience in an engineering classification or a PhD degree with experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.

Able to obtain secret clearance

Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone’s global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.


EOE of Minorities/Females/Veterans/Disabilities

Kforce's client, a growing Semiconductor Technology Company in Tempe, AZ is seeking Senior Global Product Support Engineers. These positions offer a competitive compensation package including base salary, annual bonus, as well as stock/RSU's. The team is seeking Global Product Support (GPS) Engineers to Experience in a technical field is required. Domestic and international travel will be required for this role between 10-50% depending on the product development Lifecycle.Responsibilities:
* System level expert focused on product support for new product development

* Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed

* Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.

* Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions

* Develops procedures and documents best known methods for service, preventive, and corrective maintenance tasks

* Owns First in Fab (Alpha or Beta) customer shipments

* Drives customer fab readiness (facilities set up), installation and start up through production qualification

* Detailed Reporting of field issues for new products in the field

* Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites

* Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

* Bachelor's degree in an Engineering or Science field

* At least 5-10 years of experience in a technical field required

* Experience within the semiconductor industry is a plus; Will also consider candidates out of other highly regulated industries such as Medical Device, Automotive, Aerospace, etc.

* Ability to travel domestically and internationally 10-50% depending on the product development cycle

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years*Minimum Compensation:*85000.00*Maximum Compensation:*125000.00

• Minimum of 5 years industrial automation experience, 10 years preferred

• Working knowledge and experience with industrial automation products (hardware or software)
• Ability to communicate technical concepts and principles to non-technical people orally and in writing

We Value

• Controls system design a strong plus

• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions
• Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, formulate solutions and implementation strategies

Must Be Able To…

• Travel 30% (5% - 10% Overseas)
• Lift 50 pounds
• Sit and/or stand for extended periods of time (2-4 hours at a time)
• Work on a computer for extended periods of time (up to 4 hours at a time)
• Travel in vehicles (automobiles, trains, and planes) for up to 10 hours
• Communicate effectively in verbal and written English

What's in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 14 weeks fully paid maternity leave & 6 weeks fully paid paternity leave, life insurance, short & long-term disability, tuition assistance, and more!

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Notice to Staffing Agencies, Placement Services, and Professional Recruiters:

Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact's resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.