Product Support Engineer remote jobs

Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. IT Support Engineer San Francisco, CA Reporting to the IT Director, the Desktop Support Engineer is responsible for supporting systems and services that support the business. This includes desktop, servers, storage, network, applications, security, telephony, and related services. The Desktop Support Engineer is responsible for the entire lifecycle from planning to development to operations and optimization. The role is critical to support core business functions and services. Continuous improvement is a key quality for the role. DUTIES & RESPONSIBILITIES: ● Desktop support - Configure and troubleshoot mac OS, Microsoft Windows and Ubuntu. Maintain mac OS, Windows and Ubuntu deployment images and configuration. ● Service Desk - Serves as the first point of contact for multiple IT areas (systems, storage, network services, telephony, and security). Assign tickets to teams as necessary and triage. Support global user base in onboarding, access, system-related issues. ● New Hire Onboarding - Automate new hire process from user creation to system configuration a deployment. ● Develop, update, implement and maintain procedures and guides ● Responds to systems and services outages and other service-related activities ● Provides technical expertise and support to fellow staff throughout the company ● Network support - Basic configuration and troubleshooting of Cisco, Mikrotik and Palo Alto equipment. ● Server support - Basic configuration and troubleshooting of VMware ESXi, Windows Server and Ubuntu. QUALIFICATIONS: ● 2 to 5 years of relevant IT experience in working with onsite and remote personnel as well as local and remote offices. ● Strong technical knowledge of and experience working with mac OS, Microsoft Windows and Ubuntu ● Technical knowledge of network switches, routers, wireless, firewalls, VMWare ESXi, Free/TrueNAS, Google Workspace ● Good understanding of network protocols (including but not limited to DHCP, DNS, SNMP) ● Discipline to work remotely ● Effective verbal and written communications skills ● Strong desire to expand expertise through continuous learning ● Bonus: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, Atlassian Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it's like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Learn what it's like to be a Red Oak Consultant! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

We're a rapidly growing cloud and cybersecurity solutions partner trusted by top law firms and professional services organizations nationwide. Our team helps clients modernize their operations through secure cloud transformation, automation, and legal-industry applications like iManage. If you're the type of engineer who loves solving complex problems, collaborating with experts, and driving innovation in an environment that actually invests in its people, this is where you'll want to grow. We've doubled our recurring revenue over the past two years and are continuing to expand, backed by leadership that prioritizes work-life balance, training, and technical excellence. You'll join a team that values proactive strategy over reactive chaos, where engineers have autonomy, visibility, and a direct hand in shaping our next phase of growth. What You'll Do Lead and deliver cloud transformation and document management projects for legal clients nationwide Design, configure, and optimize iManage Cloud and on-prem environments - ensuring smooth integrations with Microsoft 365, Azure, and security platforms Conduct environment assessments, recommend improvements, and drive project timelines from discovery to delivery Build automation scripts and deployment templates to streamline client rollouts Partner directly with attorneys, IT directors, and stakeholders to translate technical solutions into measurable business outcomes Collaborate with a team of cloud, security, and systems experts - no silos, no red tape Stay ahead of emerging tech and compliance standards (SOC, HIPAA, NIST, ISO, etc.) What Makes You a Great Fit 5+ years of hands-on experience designing and implementing iManage or similar enterprise legal tech solutions Expertise across Microsoft 365, Azure AD, and modern authentication frameworks Strong understanding of data governance, security, and workflow optimization Comfortable managing multiple projects and communicating with executive stakeholders iManage certifications (ICSE, Cloud Onboarding Technical Specialist) or equivalent experience preferred Prior experience working with law firms or professional services organizations highly valued Why You'll Love Working Here 100% remote (PST hours, flexible culture) $110,000 - $135,000 base + quarterly performance bonuses (up to $12K annually) Clear advancement path and ongoing technical training Medical, dental, vision, life, and disability coverage 401(k) with company match and certification reimbursement Team-first culture that rewards innovation, accountability, and quality

Senior AI Engineer - Video Search (Applied Research & Product) Remote - United States About the Company We're partnering with a U.S-based applied AI company building next-generation real-time video understanding systems deployed at scale across enterprise, government, and public environments. The platform combines cutting-edge multimodal AI, vector search, and high-performance inference pipelines to make visual data searchable, interpretable, and actionable in real time. This is a chance to join a well-funded, mission-driven organization with over tens of thousands of active camera streams and a rapidly growing R&D team pushing the boundaries of multimodal retrieval and AI systems design. The Role We're looking for a Senior AI Engineer to lead the applied research and productionization of our video search and retrieval stack - connecting natural-language queries to high-dimensional video representations with real-time performance. You'll work at the intersection of deep learning research, scalable systems, and GPU-optimized inference, owning models and pipelines end-to-end from training through deployment. What You'll Do Design and build natural-language-to-video retrieval systems using state-of-the-art architectures (e.g., V-JEPA, CLIP, SigLIP, Video-LLMs, ViViT, TimeSformer). Develop temporal localization and video summarization capabilities with fine-grained moment-level embeddings. Stand up vector search infrastructure (FAISS, Milvus, pgvector, Pinecone) with optimized sharding, caching, and hybrid retrieval strategies. Optimize GPU inference and serving pipelines using ONNX Runtime, TensorRT, or ROCm for low-latency performance. Drive multi-GPU training and distributed serving (FSDP, ZeRO, DDP, NCCL/RCCL) with strong understanding of parallelization and quantization techniques. Collaborate with MLOps, backend, and product teams to deliver production-ready AI features at scale. Define and track key retrieval and relevance metrics (R@K, mAP, nDCG) and run live A/B evaluations. Mentor junior engineers, document design decisions, and drive innovation through rigorous experimentation. What We're Looking For 6-10+ years of experience in machine learning or applied AI, with 4+ years focused on video understanding, multimodal retrieval, or transformer-based models. Proficiency in PyTorch and deep learning frameworks; experience with video backbones, contrastive training, and representation learning. Strong understanding of vector databases, ANN search (HNSW, IVF), and embedding pipelines. Demonstrated ability to ship high-performance AI systems with GPU optimization, ONNX/TensorRT, or ROCm pipelines. Experience with distributed training, CI/CD for ML, and scalable data pipelines (MLflow, W&B, K8s, Docker). Excellent communication skills and a collaborative, low-ego approach to problem solving. Nice-to-Haves Experience with temporal detection, video tracking, or re-ID. Exposure to Video-RAG or structured retrieval (metadata + knowledge graph). Background in real-time or edge inference systems. Interest in privacy-preserving or regulated AI systems. Compensation & Logistics Compensation: Competitive base salary + bonus + equity Location: Fully remote (U.S. based) Why Join Build real-world AI that operates at scale and latency levels few companies ever reach. Collaborate with world-class engineers and researchers in a fast-paced, mission-oriented environment. Work on deep technical challenges - multimodal search, retrieval, inference optimization - with real-world outcomes.

No third Party Vendors Full-Time - Direct Hire Hybrid: Three days onsite and two days working remote We're looking for a Senior Backend Software Engineer who's excited to get involved, solve real problems, and move fast. You'll play a critical role on a small, highly collaborative team working on products that directly impact our partners and customers. This isn't a siloed role - we want someone who's not just comfortable but energized by jumping into conversations with the product team, account managers, and customers. You'll help shape features from concept to launch and ensure they drive real customer value. What You'll Do Design, build, and maintain backend systems that are reliable, scalable, and performant Write clean, maintainable code and make thoughtful architectural decisions Collaborate closely with product managers, frontend engineers, and account managers to build products that solve real user needs Take ownership of features and systems, driving them from idea to production Review code, share knowledge, and contribute to a culture of learning and continuous improvement Troubleshoot issues in production and help improve system observability and resilience What We're Looking For 3+ years of hands-on experience in backend software development Strong knowledge of one or more backend languages (e.g., Java, Go, Node.js, etc.) Experience with relational databases, SQL, API design, and cloud infrastructure (AWS, GCP, or Azure) A history of working cross-functionally with non-engineering teammates (design, product, accounts, etc.) Comfortable working in a fast-paced, collaborative environment where priorities can shift Bonus: Experience with DevOps, security, collaborating with ML teams, and/or IoT devices

Dear All, Vertex Elite is currently seeking a qualified HL7 Integration Engineer/Developer with Epic Bridges Certification to join our team. If you or someone you know is interested, please feel free to reach out for more details or share your updated resume. Work Authorization : USC or Any valid USA work authorization Job Type : Contract Location : 100% Remote Required Skills and Qualifications Active Epic Bridges Certification (must-have). Strong experience in HL7 interface development, integration, and troubleshooting. Strong proficiency with Intersystems HealthConnect including productions, business services, business processes, and transformations Experience supporting clinical applications and provider workflows within healthcare systems Exposure to Cloverleaf interface engine and TCL scripting for interface development (good to have, not mandatory) With Best Regards, Rama Raju | Vertex Elite LLC | E-Verified Company | ********************

AI Engineer About Neudesic Passion for technology drives us, but it's innovation that defines us . From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. Neudesic, an IBM Company, is a trusted technology partner in business innovation, delivering impactful business results to clients through digital modernization and evolution. We specialize in providing services and solutions that drive digital transformation, leveraging our expertise in cloud, data, and AI technologies. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, disciplined to the core, innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. Position Overview: We are seeking a Mid-Level Modern AI Engineer to join our growing App Innovation practice. This role involves designing, developing, and deploying AI solutions using Microsoft Azure technologies, with a focus on generative AI, agentic AI, large language models (LLMs), and Retrieval-Augmented Generation (RAG) architectures. The ideal candidate will have a strong foundation in AI/ML, experience with Azure AI services, and the ability to work collaboratively in a consulting environment. Key Responsibilities: AI Solution Development & Deployment: Design and implement AI models and algorithms using Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Develop and deploy machine learning models, particularly focusing on NLP and LLMs, utilizing frameworks such as LangChain or Semantic Kernel. Implement RAG architectures using Azure AI Search to enhance the performance and accuracy of generative AI applications. Project Delivery & Client Engagement: Lead and contribute to the delivery of AI projects, ensuring solutions are scalable, secure, and aligned with client objectives. Work in both project-based and staff augmentation roles, adapting to various client environments and requirements. Provide technical expertise and guidance to clients, ensuring successful adoption and integration of AI solutions. Model Validation & Quality Assurance: Conduct thorough testing and validation of AI models to ensure accuracy, reliability, and performance. Optimize and fine-tune models, addressing issues related to data quality, bias, and fairness. Stay current with industry trends and best practices in AI technology, incorporating them into solution development. Preferred Consulting Experience: Collaborate with sales and delivery teams to design AI solutions that meet client needs. Develop estimates and proposals for AI projects, articulating the value and feasibility of proposed solutions. Conduct technical presentations and demonstrations to clients and stakeholders. Education & Experience: Bachelor's Degree in Computer Science, Data Science or similar (relevant work experience is acceptable) 3+ years of experience in AI/ML development, with a focus on OpenAI Services, NLP and LLMs. Experience in a consulting environment, engaging with clients and delivering tailored solutions. Technical Skills: Proficiency in programming languages such as Python or C#. Experience with Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Familiarity with RAG architectures and tools like LangChain, Semantic Kernel, or LlamaIndex. Model selection, validation, and workload optimization. Knowledge of data processing and pipeline development using Azure Data Factory or similar tools. Understanding of MLOps practices and tools for model lifecycle management. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Ability to work independently and as part of a team in a dynamic, fast-paced environment. Preferred Qualifications: Microsoft Certified: Azure AI Engineer Associate or similar certifications. Experience with containerization and deployment tools such as Docker and Kubernetes. Familiarity with responsible AI principles and practices. Why Join Neudesic? Opportunity to work on cutting-edge AI projects across various industries. Collaborative and inclusive work environment that values innovation and continuous learning. Access to professional development resources and training programs. Competitive compensation and benefits package. For Colorado, the expected salary range for this position is between $100,000 and $165,000. The salary range may be different if the successful employee is in a different state. This position is also eligible for performance bonuses. The actual compensation will be determined based on experience and other factors permitted by law. Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more. Neudesic is an Equal Employment Opportunity Employer Neudesic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************

Could you be a good fit? We are looking for the best, highly skilled Lead Python Engineer to join the team of our innovative client. This fully remote role blends hands-on Python development, cloud platform expertise, front-end modernization, and leadership in establishing best practices and processes. Benefits: • Fully remote • Healthcare Medical, Dental, and Vision Insurance • 401k What will your day look like? As a Lead Python Engineer, you will: • Evaluate, refactor, and rewrite the existing Python back-end as needed • Plan and execute front-end modernization using React • Introduce robust cloud infrastructure and monitoring solutions (e.g., GCP, Datadog, PagerDuty) • Implement development best practices, including CI/CD, automated deployments, and code quality standards • Support proof-of-concept work for new customers while ensuring production readiness • Mentor and delegate work to junior developers when needed • Make architectural decisions to ensure scalability, reliability, and software stability • Stay up to date on AI-assisted coding tools (Copilot, Replit, Claude, etc.) to improve productivity You will be a good fit for this Lead Python Engineer role if you have: • Bachelor's degree or equivalent experience in Computer Science, Software Engineering, or related field • 5+ years of experience with Python back-end development • Experience with front-end frameworks, preferably React • Familiarity with cloud platforms (GCP preferred) and infrastructure setup/monitoring • Strong software engineering practices, including CI/CD, automated testing, and deployment pipelines • Optional: prior experience managing or mentoring developers Nice-to-Haves: • Exposure to AI/ML workflows or data science applications • Experience with AI-assisted coding tools • Familiarity with mobile application development About Market Street Talent We are a specialized staffing and consulting firm focused on IT and technology positions. Our deep industry knowledge allows us to match exceptional candidates with organizations where they can thrive and make an immediate impact. Our Vision: To promote and foster the growth of information technology (IT) in our world-one candidate, one client, one community at a time. Our Goal: To guide clients and candidates through the placement process and build long-term, successful relationships. Our Culture: At MST, we value excellence, respect, and empathy in everything we do. Sound like you? Ready for your next challenging IT opportunity? Click “Apply Now”!

Resource 1 is seeking a Senior AI Engineer for a long-term, remote contract with our client in the Healthcare industry. Initial contract duration is 6 months, with expected extensions. This can be done 100% remotely from anywhere in the US. Selected individual will be brought in to help develop and deliver next-generation AI solutions across the healthcare enterprise. This role is hands-on and ideal for an engineer experienced in building GenAI and multi-agent systems using modern AI frameworks and Google Cloud Platform (GCP). Will collaborate closely with other engineers to design, build, test, and optimize AI capabilities within a scalable production environment. Key Responsibilities: Develop and enhance enterprise-scale multi-agent systems leveraging LLMs and autonomous agent frameworks, using tools such as Google ADK, Agentspace, MCP, RAG, and A2A orchestration. Contribute to the design and implementation of RAG pipelines using BigQuery and Vertex AI for knowledge grounding and factual response accuracy. Implement and tune agent reasoning workflows including orchestration, grounding, decision-making, and multi-step reasoning. Build and support distributed training workflows, online inference systems, and low-latency serving architectures leveraging Google Cloud services. Develop secure and scalable AI components including reusable orchestration layers, connectors, and observability hooks. Participate in developing agent governance and compliance frameworks aligned with enterprise standards. Translate business features and requirements into technical implementation tasks and contribute to solution design discussions. Support deployment pipelines, operational monitoring, troubleshooting, and optimization of production AI systems. Required Qualifications: Degree in Computer Science, AI/ML, or related technical field. Hands-on experience in Generative AI and agentic AI development. 4-5 years of total experience in AI/ML engineering or applied machine learning. Experience building and deploying production AI/ML systems. Solid understanding of modern model architectures including transformers, embeddings, and prompt engineering concepts. Hands-on expertise with Vertex AI (training, pipelines, deployment, orchestration, and monitoring) and Google Cloud native AI services. Experience with one or more agent frameworks (i.e. Google ADK/ Agentspace, LangChain/ LangGraph, LlamaIndex, CrewAI or AutoGen) Python and LLM integration, including MCP and A2A orchestration. Experience with Kubernetes, Cloud Run, Dataflow or Pub/Sub. Preferred Qualifications: Experience with AI observability, responsible AI frameworks, and model monitoring tools (Vertex AI Monitoring, BigQuery logging, Looker dashboards). Experience with multi-modal models and/or advanced optimization strategies. Contributions to open-source AI tooling or published applied work.

James Chase Solutions is currently looking for an experienced iOS Engineer for my fantastic client based in San Francisco. You will expand the engineering team and help build the next generation of the top-ranked iOS app - redefining strength training while expanding into new verticals like health and social. Main duties - End-to-end iOS development - you'll be the go-to person for all things Swift, UIKit/SwiftUI, and native performance Translate Figma files into smooth UI with cinematic polish and delightful interactions Build and maintain core features like chat, audio engine, etc. Collaborate closely with product, design, and backend to ship fast and iterate based on real-time user feedback Set up scalable architecture and implement best practices around testing, crash analytics, performance, etc. Drive quality: mentor others, own code reviews, and raise the bar User experience: you don't just ship code, you build and test as a user Must have an active Github and worked at an early or growth stage startup and come from a consumer app background You will be a highly experienced iOS Engineer with strong experience of - UIKit and SwiftUI 5+ YOE developing iOS apps with Swift Experience shipping consumer apps with real customer engagement at large consumer companies Worked at early stage startup (ideally consumer) and demonstrates they can move quickly at early stage Has shipped 0 to 1 products independently and can explain API integrations, state management, and design implementation Please note - I am not in the office and working from home on my mobile, so will get in touch ASAP if your application is successful. Should you possess the correct skills and experience for this position, we will be in touch with you within 7 days of the receipt of your CV. Should you not hear from us within this time frame, you have not been successful on this occasion. We wish you every success in your search for suitable employment.

Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a CIVIL SENIOR PRINCIPAL ENGINEER in WATER RESOURCES in WEST LOS ANGELES. West Los Angeles is known for its many popular recreational opportunities and our office is conveniently located adjacent to the Expo MetroLink Commuter line. PROJECTS INCLUDE Wastewater Treatment Facilities, Collection Facilities, Water Distribution Systems, Water Treatment Plants, Storm Drainage Collection Systems and Facilities, Water Main Replacements, Potable Water Pump Stations and Reservoirs. CIVIL SENIOR PRINCIPAL ENGINEER JOB SUMMARY As a California licensed PE, responsible for project management (scope, schedule, budget, and business development), preparing engineering reports and analyses, designing, and preparing plans, specifications, and cost estimates for a variety of Public Works/Water Resources projects. Assignments include mentoring less-experienced team members. In this role, the Project Manager will be responsible for obtaining new business (seller-doer). CIVIL SENIOR PRINCIPAL ENGINEER JOB DUTIES Concurrently manages a variety of civil engineering Public Works-Water Resources projects. Tracks project scope, budgets, and schedules to ensure fulfillment of contract commitments and profitability. Effectively manages quality assurance and quality control. Uses technical knowledge to prepare PSandE for water resources projects, including water, sewer, and storm drains (pipelines, pump stations, lift stations, storage reservoirs, etc.). Primary interface with clients on project coordination and design and follow-up to ensure quality standards are met, efficiency levels are maintained, and client satisfaction, respect, and confidence are assured. Directs/mentors project engineers and design engineers on technical matters and procedures and acts as a technical resource to staff. Responsible for securing new work by establishing and fostering client relations and developing proposals (scope, schedule, and fee estimates). Develops and maintains strong relationships with ongoing clients and actively seeks to expand services to them. Regularly engages in professional/community activities that promote the Cannon brand (writing, speaking, etc.). Requirements: Requires a Bachelor's degree in Civil Engineering from an accredited college. Requires a minimum of 15 years' experience in Civil Engineering specifically pertaining to Public Works/Water Resources projects. Requires minimum 8 years of project management experience pertaining to Public Works/Water Resources projects. Requires a California P.E. license. Working knowledge of typical computer software programs used in civil engineering design (AutoCAD, Civil3D, Hydrology and Hydraulic, AES, WSPG, Flowmaster, etc.) Must be proficient with MS Office Suite. A proven track record and strong desire to provide superior client service and delivery. Proven ability to manage multiple projects and deliver on time within budget. Experience in staff management, mentoring and resource management a plus. WE OFFER competitive salaries, relocation assistance, excellent benefits package, remote work flexibility, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PI2943d07045ab-9127

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join us as our next Staff Product Manager - AI Support Operations on Twilio's Enterprise AI team. About the job Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products. As Staff Product Manager for AI Support Operations within our Enterprise AI team, you'll be building intelligent AI agents that make our support team dramatically more productive through advanced knowledge retrieval, case deflection methodologies, and automated workflows. You'll build agentic capabilities that sit on top of our Enterprise AI platform, focusing on use cases that transform how Twilio delivers world-class customer support at scale. Responsibilities In this role, you'll: Lead and define the product roadmap for customer support products and AI agents establishing requirements for agent productivity tools, intelligent case assistance, automated workflows, and internal deflection mechanisms. Create clear specifications for AI driven capabilities, traditional product features, integrations, and success metrics. Deeply understand customer support pain points and workflows: including how agents investigate issues, surface information, and resolve cases. Design AI experiences and internal tools that increase agent productivity, eliminate manual steps, accelerate resolution time, and improve operational quality. Lead the development of support efficiency capabilities including: AI powered case analysis, summarization, and recommended next actions Intelligent routing, prioritization, and automated triage Knowledge retrieval and reasoning tools tailored for internal support Automated workflows that reduce repetitive investigation steps Conversational AI for internal chat based case assistance Integrations with internal systems such as Salesforce, Zendesk, and diagnostics tools UI and conversational experiences that streamline support operations Analytics and insights for team performance and workflow optimization Partner with the Customer Support organization to train them on AI capabilities and new product features improving team workflows and enabling consistent best practices. Share insights, training, and recommendations on how AI and product enhancements can improve operational efficiency. Deliver measurable improvements in key support metrics including case deflection rates including internal deflection, first response time, resolution time, agent productivity, and quality metrics. Track and report on adoption, workflow impact, and overall efficiency gains driven by AI and product enhancements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 7+ years in product management at a fast-paced technology company, with 3+ years in customer support, customer experience, or service operations products Strong understanding of customer support operations, help desk workflows, and knowledge management systems Experience with conversational AI, agentic systems, or support automation tools Proficiency with SQL and ability to extract, analyze, and interpret data independently Strong analytical skills with experience in support metrics (case deflection, CSAT, resolution time, agent productivity) Experience working with customer support teams to optimize workflows and drive adoption Knowledge of support platforms (Zendesk, Salesforce Service Cloud, etc.) Bachelor's degree or equivalent experience Desired: Experience with AI-powered support tools, chatbot platforms, or customer service automation systems Understanding of customer support best practices, ITIL frameworks, or service delivery methodologies Knowledge of help center platforms, knowledge base systems, and self-service tools Experience with contact center technologies and omnichannel support strategies Background in customer experience optimization or support operations excellence Familiarity with support analytics, workforce management tools, and quality assurance systems Experience building products for both internal support teams and external customers Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $152,500 - $190,600. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $161,500 - $201,800. Based in the San Francisco Bay area, California: $179,400 - $224,200. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until December 15, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment. Our suite of solutions-including iAssist , Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools-empowers patients to start and stay on therapy faster. At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve. We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy-driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more). You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations. Key ResponsibilitiesProduct Strategy & Vision Develop and execute a clear product roadmap for PSP-related capabilities-including services, data workflows, and digital engagement tools. Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services. Customer & Market Insight Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics. Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning. Cross-Functional Leadership Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features. Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards. Lifecycle Ownership Own the full product lifecycle-from ideation and requirements definition through development, launch, and ongoing optimization. Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation. Client Engagement & Enablement Support client onboarding and implementation by translating business requirements into product configurations and enhancements. Serve as the product subject matter expert during client meetings, workshops, and advisory discussions. Product Development Execution Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery. Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action. Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication. Requirements Bachelor's degree in life sciences, business, data analytics, or related field. 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services. Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs. Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support. Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR). Demonstrated success working in Agile/Scrum environments. Excellent communication, stakeholder engagement, and analytical skills. Preferred Master's degree in business, life sciences, healthcare administration, or related field. Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies. Exposure to digital health tools (patient portals, apps, engagement platforms). Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE). Experience creating outcomes dashboards or patient journey analytics. Experience supporting AI-driven workflows or automation tools. Consulting or client-facing implementation experience. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Posting Start Date 12-03-2025 Job Posting End DateFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary The Principal Applications Engineer will be based in San Jose, CA reporting to the Director, Global Field Application Engineering. The Applications Engineer will be accountable for providing technical guidance and design-in help to customers on a post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers' expectations. What a Typical Day Looks Like: Uses technical knowledge of products and associated development tools to assist customers on complex issues. Conducts complex qualification/verification testing onsite (local labs) and coordinates closely with design engineering to solve any issues and deliver results on time. The onsite part can be 50-75% of the time (the rest of the time would be remote/work from home). Develops and maintains close relationships to work very closely with internal engineering and business development teams. Build close relationships with the customer technical teams to work and collaborate closely with them. Provides technical expertise during product development by defining/conveying customer product needs and translating these needs into new product recommendations and specifications. Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer. Creates clarity: identifies and clearly communicates existing and potential design issues both internally and externally. Coordinates product integration efforts between component suppliers, Flex, and the customer. Develops and presents technical seminars for customers and Field Application Engineers to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality. Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities. Defines initial project/product scope and prepares project plans to meet customers' expectations. Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers' expectations. Prepares and maintains required documentation. May be required to sit at customer site (locally) for prolonged periods of time. The Experience We're Looking to Add to Our Team: Bachelor's degree in electrical engineering (master's preferred). 8+ years of design and/or applications engineering experience in the power conversion area (dc-dc conversion preferred). Demonstrates detailed expertise in complex functional/technical area with a deep understanding of power electronics and power conversion considerations. Is extremely comfortable in the lab environment and can expertly conduct verification/qualification testing for extended periods of time at the (local) lab/s. Provides key technical support to mid-large customers promptly. Executes and provides input to functional strategic plans and objectives for the group/site. What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Pay Range (Applicable to California)$150,000.00 USD - $206,300.00 USD AnnualJob CategoryDesign, Process & Technology Engineering Is Sponsorship Available? NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. **The Team and Role:** Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a **Senior Customer Support Engineer** in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the Enterprise customer's meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your Career in a diverse environment. **Your Contribution:** **Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share our passion in Equality and Environment. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you'll need for success at Logitech.** In this role you will: + Resolve technically complex support issues reported by the customers and/or other team members. + Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers. + Own the technical relationship with customers and manage their expectations. + Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can't be resolved with standard troubleshooting + Provide ad hoc feedback about trends and new issues + Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met. + Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers. + Deliver consistent customer experience that meets or exceeds our commitments. + Be compassionate, respectful and honest **Key Qualifications:** For consideration, you must bring the following minimum skills and behaviors to our team: + Must have expert knowledge of video conferencing and AV products + Expert/Advance knowledge of windows and Mac OS + Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet + Advanced knowledge of computer networking and operating systems + Familiarity with Android-based device (beyond cellular phones) desirable + Familiarity with IOS devices desirable + Excellent communications both verbal, oral and interpersonal skills. + Excellent customer service skills. + Demonstrated ability to quickly learn and troubleshoot new technologies + Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary. + Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO. + Professional level English, Spanish/ Portuguese skills are a plus, spoken and written. In addition, preferable skills and behaviors include: + Proven experience in a technical support capacity, with strong videoconference (VC) troubleshooting experience + Experience providing remote technical support + Experience providing high-touch support to Enterprise accounts + Technical certifications beneficial, but not required **Education:** Bachelor's degree in Computer or Electronic and Communication Engineering or equivalent degree/relevant experience preferred. **\#LI-CT1** **\#LI-Remote** **This position offers an annual salary of typically between $ 63K and $ 130K dependent on location and experience.** **In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.** Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at *************** for assistance and we will get back to you as soon as possible.

The Safety Management Systems (SMS), Global Standardization team is responsible for providing guidance and expertise to the business regarding the four ICAO components of SMS. This role will be based within the Safety Assurance pillar and will work very closely with the Risk Management, Policy and Promotion teams. Our primary responsibility is to support the entire business in its SMS maturity journey. As such, the successful candidate shall be required to build trust and relationships, learn and develop best practice, be open to feedback, plan and execute to our commitments. This role required high-levels of autonomy but will be guided by more experienced team members and will be provided with training. The job requires the modification of existing procedures and practices to ensure that the end results meet regulation and provide the best practice to our internal customers. Projects will be delivered in line with GE Aerospace operating model FLIGHT DECK using methods such as problem solving, action planning and bowler metric reporting. **Job Description** **Roles and Responsibilities** + Responsible for understanding SMS theory, regulation and industry best practice - enabling the design, develop and implementation of SMS standard work methodologies and techniques. + Able to identify potential product safety hazards and strategies to mitigate risks that are present within the product design, production and overhaul, to an acceptable level. Utilizing human factors principles to drive design and process improvements in order to eliminate human error in the operation and maintenance of the product in the field + Requires specialized knowledge within the SMS discipline and the ability to influence the development of strategy for their area of responsibility, including interfacing resources and policies. + Interprets complex internal and external business challenges and recommends best practice to improve products, processes or services. Stays informed of industry trends that may inform work. + Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Solution focussed - able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. + Able to use and analyze multiple internal and external data sources, to detect trends, tell the story and provide recommendations to reduce risk. + Will lead cross functional teams or and complex projects. + Shall communicate difficult concepts, influence others' options on particular topics and may guide others to consider a different point of view. + Travel will be required to go Gemba at our internal, Customer and supplier locations - approximately 15% of time. **Required Qualifications** + Bachelor's degree in engineering from an accredited university or college + Minimum of 3 years' experience with SMS principles, Quality, Engineering, Aerospace Design, Production, Overhaul & Product Safety + Fluency in the English language **Desired Characteristics** + Master's degree in engineering from an accredited university or college + Strong oral and written communication skills. + Strong interpersonal and leadership skills. + Demonstrable ability to analyze vast quantities of data. + Solution oriented mindsight. + Ability to resolve complex problems where the solution may not be clear at the start of the project. + Demonstrated ability to lead complex programs/projects. + Ability to document, plan, and execute programs in line with commitments. + Established project management skills. Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward. \#LI-JR1 GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

At Worksighted - a Thrive Company, we are passionate about helping people do their best work. Over the past few years, we have grown significantly as our remote work capabilities and nationwide technology support services have expanded. This growth will only continue as the company was recently acquired by Thrive NextGen Managed Services. This partnership strengthens our ability to offer broader career opportunities, deeper resources, and continued growth for our team, all while maintaining the culture that makes us who we are: a hardworking, values-driven group that delivers exceptional IT services without taking ourselves too seriously. Here, you'll find a welcoming culture that values collaboration, curiosity, and doing great work together. We are looking for a Triage/Tier 1 IT Support Engineer who will serve as the first line of support for our clients. This critical role is responsible for the triage and coordination of incoming support requests, ensuring timely and effective resolution by collaborating with the appropriate internal service teams. As the first point of contact for our customers, the Service Call Coordinator will respond to inquiries via phone, chat, and email, providing exceptional service and support. This position plays a pivotal role in monitoring and managing incoming tickets, prioritizing requests, and escalating issues as needed. In addition to coordinating service calls, the role involves resolving basic technical issues, maintaining service level agreements (SLAs), and ensuring a seamless support experience for every client interaction. Who You Are: You have a High School Diploma or GED. You have at least one (1) year of experience in IT support, service desk, or in a similar technical support role. You have a foundational understanding of IT concepts, including hardware, software, networking, and common troubleshooting methods. You are familiar with SLAs and performance-based service environments. You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations. You are detail-oriented, organized, and able to effectively prioritize and execute tasks. You have strong decision-making skills and confidence to keep the support process moving efficiently. What You're Accountable For: Receiving, assessing, and triaging incoming support requests- via phone, chat, email, or automated systems- to accurately identify the nature, scope, and urgency of each issue, ensuring timely and appropriate routing or resolution. Dispatching service requests to the appropriate teams and proactively escalating and tracking high-priority tickets through to resolution. Ensuring all customer information is thoroughly and accurately captured during support ticket creation and the dispatching process to enable efficient resolution and effective communication. Resolving basic customer issues/tickets and closely following escalated tickets to build understanding of advanced problems and their solutions. Consistently meeting or exceeding key performance indicators (KPIs) and maintaining a high customer satisfaction (CSAT) rating. Communicating internally and externally to provide information and updates regarding client support requests, updating documentation as needed. Coordinating with other departments as necessary to continuously improve the support experience. Verifying supported and unsupported users for proper Criterion agreement billing. Routinely reviewing service boards to verify ticket accuracy (including agreement, priority, and contact details) and promptly escalating tickets in 'Customer Responded' or 'Action Required' statuses to ensure timely follow-up. Assisting in communicating known issues with the appropriate service team and aiding in bundling related tickets to streamline service. Providing excellent customer service during each interaction with clients and internal team members. Following all established policies, processes, expectations, and service level agreements (SLAs) to ensure client needs are met, while accurately documenting time, work performed, and all client communications. Following all steps outlined in the End of Day procedure. Recording and submitting daily timesheets detailing client work. Any other duties and tasks that are required by the Company. What You'll Use: Microsoft Office Suite Microsoft 365 Active Directory ConnectWise 3CX Why You'll Love Worksighted: Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k), and company-paid short-term disability and life insurance policies. Generous compensation package. Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday! Well-rounded approach to employee wellness. Open and collaborative work environment - both in office and from home. Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO. In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training. Continuous performance management process with open communication, consistent check ins, and support from leaders. Learn more about our values and what it's like to be a member of our team on our website or by following us on Instagram @Worksighted.

About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We're also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand. About the Role As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers. Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback and influencing our product roadmap. This role has a requirement to be based in Europe. What You'll Do Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Impact You'll Have Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome. Qualifications 3+ years of work experience in a highly technical support organization or in engineering Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Familiarity programming in one of Typescript, Python or Ruby Strong written and verbal communication skills A mindset of customer empathy and ability to solve challenging problems Bonus points You have worked on modern enterprise software which is business critical Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems Benefits for Full-time employees: Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership Paid parental leave FSA (Flexible spending account) Retirement planning - Traditional and ROTH 401(k) Flexible time off Employee assistance program (mental health benefits) Culture where personal growth is highly valued We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Department is within FSU's Department of Northwest Regional Data Center (NWRDC) Responsibilities Enterprise Applications Development team position is responsible for the development of web applications, services, and customizations for library and student service software provided for use to staff and students at Florida's secondary and post-secondary educational institutions. This position is responsible for the development of web application user interfaces for services provided to Florida students and higher education institutions, with an emphasis in the general area of library services and student services. Develop applications that support the goals of the business units. The development should adhere to established best practices, policies, and procedures. Development tasks include gathering and analyzing requirements; creating design documents, prototypes, and presentations; developing deployment automation; authoring code; and authoring automated tests. Participate in operational meetings with business units. Develop user interfaces and user interface tests for web and native mobile applications. Necessary UI languages and frameworks beyond HTML, CSS, and JavaScript include, but are not limited to: ASP.NET Razor, JSP, PHP, Bootstrap, jQuery, TypeScript, Angular, Vue, and React. User interfaces must be compliant with all applicable accessibility laws. Participate in case and project management to ensure timely and effective implementation. Perform general business duties. Maintain organizational content delivery network (CDN). Provide on-call support and maintenance during and outside of business hours. Qualifications Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years of experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.) Preferred Qualifications Experience with unit, integration, and user interface testing with MSTest and Apache JMeter. Certification in Azure Fundamentals and Azure AI Fundamentals. Helpful Who is an ideal candidate for this position? Candidates should self-motivated, curious, and crave solving of unique problems. What is a typical day in this position? Team status meetings twice a week. Team working meetings throughout the week as needed. There are also weekly meetings with business units. Working on cases, projects, routine maintenance, and quality of life improvements to our software products. What can I expect in the first 60-90 days? There will be a lot of knowledge transfer and introductions to our business unit liaisons in the first few weeks. Expect to shadow incumbents with on-call duties for the first month in order to learn what is required once added to the on-call rotation. University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at ********************* If you are a current FSU employee, apply via my FSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Considerations This is an A&P position. This position requires successful completion of a criminal history background check. This position is advertised until filled. This position has been designated as eligible for primarily remote based on the current position/job functions. Employees are required to live in the Tallahassee area and report to campus as needed. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.

The Application Engineer draws on technical and product knowledge to support sales, system design, troubleshooting and optimal product usage. SUMMARY/OBJECTIVE Provides product solutions and recommendations in partnership with Business Development Managers to drive sales. ESSENTIAL FUNCTIONS Strong knowledge of flow meters and valves with ability to determine which offering is best suited to the application. Understanding of industrial instrumentation and mechanical understanding of how valves function. Ability to read, understand and interpret product datasheets. Knowledge of and ability to develop quotes and bids. Handling all correspondence and inquiries with customer and account managers regarding application of product, technical information, process and preparation of quotations and system sketches where necessary. Assist customer and/ or account managers on all questions concerning our product specifications. Capable to perform flow meter and control valve sizing/selection COMPETENCIES Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. IDEAL QUALIFICATIONS Bachelor's degree or 3-6 years related experience. Deep knowledge of product lines and related technology. Knowledge of or ability to learn customer process and business practices to identify products that provide optimal solutions. Understanding of discounting, margins, and multipliers. Strong working knowledge of Microsoft office suite of products and CRM OTHER IMPORTANT INFORMATION ABOUT THIS POSITION This position is conducive to remote work; most of the time is spent on inside technical work. Some regional travel to customer locations is possible. This position's hours are typically Monday through Friday, with some flexibility based on business and personal needs. Every position requires certain physical capabilities. CB Pacific seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.