Product Support Engineer

Product Support Engineer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,846 Product Support Engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Product Support Engineer Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Technical Support, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Product Support Engineer Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Product Support Engineer CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand product support engineer skills. Below we have listed the top skills for a product support engineer : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Product Support Engineer
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Product Support Engineer

  • Pinpoint and repair digital voice problems using Remedy and Grand Slam preventing unneeded service calls.
  • Provided technical support for environment configuration, patching, and infrastructure security.
  • Worked on HA Proxy setup, configuration and integration.
  • Developed and maintained documented procedures/policies for infrastructure architecture, design, implementation, and tracking.
  • Integrated Excel spreadsheets, Access & SQL database for reporting and accounting divisions.

Example # 2

Product Support Engineer

  • Test programs or databases as well as modifying SQL queries or procedures to function more dynamically (Dynamic SQL).
  • Provide telephone consultation to clients on maximizing utilization of MCKESSON products.
  • Lead a team of 4 Database Engineers.
  • Respond to end users across all departments to troubleshoot issues with data/hardware Handle department escalations as necessary.
  • Cooperated with contract manufacturers outside the United States to setup manufacturing and production processes.

Example # 3

Test Technician

  • Performed testing and troubleshooting of digital and analog PC boards.
  • Performed repair and maintenance of Integrated Circuit (IC) manufacturing equipment
  • Completed online OSHA training certifications such as Hazmat, environmental safety, Lock out Tag out, Confined spaces etc.
  • Received Merit Bonus for achieving production quotas in troubleshooting on Comau robotic controllers.
  • Test, troubleshoot, repair, calibrate AC/DC Prototype circuits and test devices.

Example # 4

Product Support Engineer

  • Manage 10 VMware ESXi servers hosting 35 virtual servers.
  • Maintained all aspects of the Coast Guard Messaging infrastructure utilizing Exchange 2000/2003.
  • Involved with ISO Audits and Government requirements.
  • Approved as a MRB team member for Goddard, Boeing, JPL, Honeywell and other customers
  • Operated in a hybrid virtualization environment working with VMware ESXi, vCloud, and standalone systems.

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We compared 2,846 sample product support engineer resumes with job offers and found that the average years of experience required for a product support engineer job required by employers is 4.0 years.
How much work experience do employers want to see?
The average product support engineer job listing asks for 4.0 years of work experience.
How much work experience does the average product support engineer candidate have?
The average product support engineer resume contains 6.0 years of work experience.
Write your work experience section in a way that embraces your product support engineer skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from product support engineer resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a product support engineer, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Product Support Engineers have a 4-year degree as the highest education level.
Based on our analysis of product support engineer resumes, the most common major for product support engineer candidates is Electrical Engineering, but other majors made their way in as well. Business, Mechanical Engineering and Computer Science were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Product Support Engineer Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Product Support Engineers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Product Support Engineers to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%