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Top 50 Product Support Engineer Skills

Below we've compiled a list of the most important skills for a Product Support Engineer. We ranked the top skills based on the percentage of Product Support Engineer resumes they appeared on. For example, 14.7% of Product Support Engineer resumes contained Technical Support as a skill. Let's find out what skills a Product Support Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Product Support Engineer:

1. Technical Support

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high Demand
Here's how Technical Support is used in Product Support Engineer jobs:
  • Provided technical support on product operation and specifications to all customers and internal personnel.
  • Provide Tier 3 level technical support for radiation therapy treatment planning computer-networked systems.
  • Provided high quality technical support using sophisticated insurance risk assessment relational database/mapping programs.
  • Provide hardware/software technical support to global service teams.
  • Led continuous improvement programs and retro-fits and provided on-site and phone-based technical support to a team of field service engineers.
  • Provide customers with technical support for cell phones and tablets both over the phone and through a written forum.
  • Provided level 1 and II technical support to customers, distributors and to the field service organization.
  • Provided technical support to commercial gas turbine engine customers in overhaul, maintenance and repair.
  • Augmented Technical Support Engineer training to adequately support products, services, and features.
  • Worked in a non-call basis to provide after-hours technical support to global customers.
  • Provide technical support to our internal instructors as well as our Field Engineers.
  • Interfaced with Design Engineers and Technical Support staff to resolve product failure issues.
  • Provided technical support on complex software issues to global high tech customers.
  • Escalated issues to Technical Support staff to resolve product failure issues.
  • Resolved all escalated customer cases from the technical support group.
  • Provide online technical support for 7-state region throughout the Midwest.
  • Provide technical support to all external and internal customers.
  • Worked at client sites to for sytem implementations, gathering business requirements and technical support.
  • Provided technical support for CVD equipments in South East Asia region.
  • Provided technical support for the manufacture of BOC Core Succinate (BCS), intermediate to Norvir AIDS protease inhibitor.

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34 Technical Support Jobs

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2. Product Support

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high Demand
Here's how Product Support is used in Product Support Engineer jobs:
  • Managed post-installation product support and oversee best practice loan and deposit operation line of business solutions.
  • Provided product support in fast-paced, customer oriented manufacturing environment.
  • Coordinated with multiple cross-GEO teams to implement product support infrastructure for 35+ launches, resulting in contact center readiness at launch.
  • Worked closely with Project Manager and Development Manager as a customer liaison on product support, usability, and enhancements.
  • Authored Product Support Team Basis of Estimates using Work Breakdown Structures for high- visibility fixed price proposal effort.
  • Served as division's sole technical product support specialist and continued to support manufacturing processes as required.
  • Provided technical product support of all Windows OS versions, networking, Microsoft Office and Desktop Publishing.
  • Composed Product Support Plans and Field Technical Notices so that Field Engineers could support deployed equipment.
  • Developed mechanisms for monitoring progress and requirement compliance that were adopted by the Product Support Team.
  • Assisted GE product support engineering on a task-by-task basis.
  • Provide input to Product Support policies and procedures.
  • Lead Product Support Engineer:.
  • Mentored support engineers with wireless product support needs and processes reducing time to close escalations and improving customer satisfaction.
  • Supported wireless products and managed contact center indicators and ensured high customer satisfaction with agents for product support.
  • Trained junior Product Support Engineers on Huawei products, Data Communications technologies and business operations.
  • Provided technical product support to internal and external customers via helpdesk (approximately 250 calls per month).
  • Assisted in the Design & maintenance of the Product Support WEB site.
  • Deck Machinist 3/20114 to 8/2015 USNS CHARLES DREW (T-AKE 10) Multi-Product Support Ship Deck Machinist 11/2013 to 2/2014
  • Provided onsite technical product support to Cathay Pacific and other Asian airlines that had installed Emport/Empower system.
  • Completed several Product support training classes through Komatsu North America.

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84 Product Support Jobs

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3. Customer Service

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high Demand
Here's how Customer Service is used in Product Support Engineer jobs:
  • Conducted on-site surveys, customer service configurations, trouble assessment and event coordination.
  • Provided high level of support to Customer Service Representatives on mail inserting equipment.
  • Demonstrated a strong customer service approach while focusing on efficiency and effectiveness.
  • Provide excellent customer service while multitasking and working on several customer issues.
  • Provided Customer Service for Product Line Mangers
  • Established customer service policies and procedures in order to ensure that orders are fulfilled in a timely and efficient manner.
  • Coordinated with Sales Managers and NAFTA Customer Service Support credit department to clear the discrepancies.
  • Provided a high level of customer service which includes direct communication with bank management.
  • Coordinated production and shipping schedules with overseas factories, supply chain and customer service.
  • Provide Customer service and research related to performance issues, equipment capabilities, etc.
  • Manage high volume of incoming and existing customer service request tickets to close.
  • Prioritize and process Engineering Change Request from manufacturing, customer service and QA.
  • Managed day-to-day client interaction by providing a high level of customer service.
  • Apply knowledge of Customer Service skills and computer knowledge in daily tasks.
  • Received great compliments on my customer service skills.
  • Maintained database and executed troubleshooting and problem-resolution of customer's technical issues resulting in a high level of customer service satisfaction.
  • Guaranteed sustained delivery of quality customer service during absence of subject matter experts (SMEs).
  • Address all feedback issues from customer service in a timely manner and record suggested solution.
  • Reset passwords Customer service Tech support
  • Handle inbound calls Customer service calls Product support specialists

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2 Customer Service Jobs

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4. New Product Development

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high Demand
Here's how New Product Development is used in Product Support Engineer jobs:
  • Analyzed feasibility of new designs and new field implementation and assisted with new product development.
  • Implemented product development process with new product development teams related to subject matter.
  • Coordinated new product development activity in cross functional teams.
  • Provide support for New Product Development (NPD) and Consumer Driven Innovation (CDI) initiatives.
  • Core team member for new product development on bar code scanner and mobile computing devices.
  • Design and develop Analog/Digital circuits, and CPLD s for new Product Development.
  • Contributed service metric requirements for new product development (Mobile computer and Barcode scanners).
  • Manage new Product Development from conception thru Production.
  • Attended design reviews for new product development Authored product support bulletins Analyze field data for remote assistance of system issues

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2 New Product Development Jobs

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5. Database

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high Demand
Here's how Database is used in Product Support Engineer jobs:
  • Documented and maintained database of solutions to problems, optimizing timely identification of known issues.
  • Updated and maintained database information regarding engineering changes orders and completions.
  • Support various software and database issues for hosted/non-hosted customers.
  • Designed and developed trouble ticket database system.
  • Implemented database maintenance and automatic back-up strategy.
  • Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
  • Revitalized an access database system known as the EO (engineering order) system.
  • Update Components Database, Failure Analysis, and prediction the lifetime of components.
  • Experienced in SQL, DB backup, recovery, and database administration.
  • Implemented a customer relations database and trained the department on using it.
  • Installed, configured and maintained multiple SQL servers and databases.
  • Worked with MS Access and SQL Server HRIS database products.
  • Experience updating multiple databases for parts and transactions.
  • Worked with SQL and other database query tools.
  • Experience with SQL Server and Oracle databases.
  • Provided supported for client database.
  • Developed multi-user Call Center database application with extensive management reports.
  • Provided technical support for DLM (Database Lifecycle Management), CI (Continuous Integration), and Source Control.
  • Designed Access databases that aligned and reported project deliverables by reading SQL Server tables.
  • Created and maintained call database using Filemaker Pro.

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3 Database Jobs

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6. Engineering Support

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high Demand
Here's how Engineering Support is used in Product Support Engineer jobs:
  • Managed engineering support for New Product Introductions and ongoing service support for sustaining engineering for Wireless products and Mobile Computing products.
  • Managed projects including world-wide installation, maintenance, applications, and engineering support of optical overlay registration/critical dimension equipment.
  • Provided mechanical engineering support for new installations and maintenance/inspection outages for GE steam turbines and control valves.
  • Provided engineering support to operations and served as technical expert for Valve Mechanical products.
  • Performed sustaining engineering support to manufacturing, test, field service and design engineering
  • Worked closely with operators and provided hands-on engineering support throughout CCA production.
  • Provide Manufacturing Engineering support for solar array manufacturing.
  • Field engineering support involving national and international travel.
  • Provided engineering support to resolve customer concerns.
  • Provided engineering support of existing PowerPC products.
  • Provide Engineering Support to Customer Satisfaction Boards.
  • Provide manufacturing engineering support as required.
  • Provide Engineering support to production technicians.
  • Provide engineering support for existing products.
  • Provided all Engineering Support for 14 AC Adjustable Speed Motor controls and 35 DC Controls.
  • Provided Field Service with data storage hardware and software engineering support.
  • Provide engineering support, run tests, update Test Instructions.
  • Provide engineering support for the MVP Press line.
  • Level 2 support), and Manager of Engineering Support for an 8-member engineering team.
  • Provided direct engineering support for pre and post sales on system design and specifications.

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1 Engineering Support Jobs

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7. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Product Support Engineer jobs:
  • Certified existing software support engineers on software architecture, software troubleshooting and system operation principles.
  • Supported customer and internal service representatives in troubleshooting, parts identification, and technical training.
  • Developed log analyzing utilities for troubleshooting the telecommunication control systems and AccessLine software.
  • Work closely with and assist development groups with troubleshooting, debugging, and ultimately closing customer issues.
  • Build and test design prototypes in lab troubleshoot for any design problems and write detailed reports.
  • Provide technical support for the installation, commissioning, and troubleshooting of hardware and software.
  • Conducted upgrades, system troubleshooting and customer training, both on-site and remotely.
  • Install and troubleshoot encryption and decryption of files using the KMS application.
  • Resolved troubleshooting cases as reported from the field by GE's customers.
  • Travel to various customer sites to troubleshoot direct aircraft level issues.
  • Assisted highly technical end users develop and troubleshoot their custom solutions.
  • Provide technical support, troubleshoot and help solve those issues.
  • Identify, troubleshoot and resolve Tier I technical issues.
  • Provided 3rd level system troubleshooting support to clients worldwide.
  • Performed indepth troubleshooting of reported issues.
  • Used HP OpenView (4.0), HIView, and Network General Sniffer to manage and troubleshoot the network related problems.
  • Worked closely with test and design engineer communities to troubleshoot and test/debug silicon failures during product ramp phase.
  • Performed troubleshooting, and debugging, of existing Dot.Net processes.
  • Led Installation and troubleshooting support of CDSem.
  • Experience includes testing Troubleshooting & repairing Vtel's PC based Video Conferencing Equipment to the component level.

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4 Troubleshoot Jobs

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8. SQL

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high Demand
Here's how SQL is used in Product Support Engineer jobs:
  • Performed installations and customization of company desktop and web-based SQL database software.
  • Position Level: Junior Executive Responsibilities: * Installation and configuration of Windows NT Server/ Workstation 4.0, MS SQL V7.0.
  • Develop Transact SQL scripts for Microsoft SQL Server 2000 on a daily basis to process data requests.
  • Developed many VBA-based applications, including an automation tool to print SQL server metrics to PowerPoint.
  • Check MONGO DB and PostgreSQL for data integrity and make sure there are no gaps.
  • Maintain Virtual sandbox of varying Windows and SQL Server Versions for testing.
  • Used SQL scripts to troubleshoot, research, and investigate all issues reported
  • Created and updated Oracle database accounts using TOAD and SQL+.
  • Supported and maintained SQL databases for the Quality Monitoring product.
  • Created SQL scripts for data validation and issue identification.
  • Work with database administrator with management of SQL server.
  • Maintain and create SQL query scripts.
  • Enable MySQL replication for production deployment.
  • Generate SQL scripts and custom reports.
  • Performed maintenance on existing SQL scripts.
  • Implemented TSQL commands and scripts.
  • Migrate MySQL storage engine type from MyISAM to Innodb for better performance and betterment of integrity constraints.
  • Assist with troubleshooting code bugs, SQL queries, web services and Sharepoint applications.
  • Produced ad-hoc reports, on an on-demand basis, via T-SQL query building.
  • Managed Datacom customer support issues, re-tested rDBMS SQL programming scenarios, utilities, installations, and validated fixes.

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1 SQL Jobs

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9. Customer Sites

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high Demand
Here's how Customer Sites is used in Product Support Engineer jobs:
  • Provided updated documentation that increased customer satisfaction * Supported machine installations at customer sites, and at trade shows.
  • Traveled to customer sites throughout the world teaching engineers my personally designed curriculum.
  • Lead on-site international retrofit to prevent catastrophic system failure at customer sites.
  • Designed Function Code Report (F-Code) that tracked causes, parts and allocation of time for trips to customer sites.
  • Provided equipment troubleshooting and repair assistance to the CSR s working on high speed mailing systems located at customer sites.
  • Travel to customer sites and Emerson Network Power - Embedded Computing & Power factories on a regular basis.
  • Installed, configured, and tuned UNIX, UniKix, and third party products at customer sites.
  • Project coordinator for teams that specialized in complex field upgrades at customer sites.
  • Travel to customer sites and resolve application specific issues with the product line.
  • Travel to customer sites when needed to support the Field Service Group.
  • Provide IT support to computers in-house and systems at customer sites.
  • Frequent travel to customer sites to assist with more complex issues.
  • Drive resolution of field issues from multiple customer sites and engineering.
  • Coordinated live video demonstrations to and from customer sites.
  • Configured customer sites with HD/SD simulcast with PSIP injection.
  • Managed local software support engineers at customer sites.
  • Served as troubleshooter at Customer sites.
  • Installed the retrofits at customer sites.
  • Performed RFKs and various other upgrades including software at customer sites.
  • Travel to customer sites to configure and troubleshoot LANs, WANs.

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8 Customer Sites Jobs

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10. Test Procedures

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high Demand
Here's how Test Procedures is used in Product Support Engineer jobs:
  • Revised electrical manufacturing test procedures to increase test efficiency and reduce test time.
  • Conducted Installation Test Procedures and obtained customer acceptance of installed systems.
  • Collaborated with test engineers to update manufacturing products' test procedures.
  • Repaired and maintained test equipment and developed test procedures.
  • Developed written test procedures for all verification testing.
  • Developed test procedures for prototypes.
  • Integrated test procedures for the new hydraulic, transmission, engine, and electronic systems into the factory assembly plan.
  • Write Test Procedures, Desk Instructions, Service Technical Bulletin's, Customer Technical Bulletin's, and Tech Tips.
  • Performed as a test engineer with automated test procedures for beta software and hardware prior to release.
  • Created documentation in the form of assembly drawings, schematics and test procedures.
  • Provided and maintained ATP's (Acceptance Test Procedures) for Smiths product.
  • Implemented test procedures, and factory acceptance test.
  • Fabricate and verify new product test fixtures And test procedures.

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11. QA

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high Demand
Here's how QA is used in Product Support Engineer jobs:
  • Managed Quality Assurance teams and successfully managed customer support QA activities.
  • Assist QA with monitoring, auditing, and investigating repair processes and goods in system, whether at subcontractors or in-house.
  • Coordinated with different departments such as QA, Sales, Service, Stock room, workshop and with the higher management.
  • Team leader for QA group, responsible for the QA testing of several major and minor software releases.
  • Managed development team work assignments and priorities for resolving software issues discovered during the QA cycle.
  • Worked with Development team and Director of QA to report and analyze test results.
  • Led weekly Defect Review Board meetings with Development, QA and Product Management.
  • Work with Engineering, QA, and Manufacturing to insure on time delivery.
  • Finalized with QA for this product under Windows and Mac platform.
  • Develop continual QA procedures for standardizing C++ coding and debugging.
  • Conducted QA Reviews of Engineering Change Orders (ECO).
  • Recommend QA tools and procedures to Director of Operations.
  • Conduct weekly deployment QA testing across multiple platforms.
  • Coordinate escalations with internal engineering and QA groups.
  • Support MRB process using Tip QA.
  • Liaised cross-departmentally with QA, Product Managers, Engineering and Management to find time-sensitive solutions and adhoc workarounds for customers.
  • Designed hardware and software for embedded product based on Intel 80c51 microcontrollers for cable/wire harnesses quality assurance (QA) testing.
  • Support and train QA team members and development staff on lessons learned from field reported problems to help develop organizational knowledge.
  • Designed and modified quality assurance (QA) test programs for Interpro machine test system.
  • Support Engineer for OEMs and certification of all products by performing release QA.

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12. R

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high Demand
Here's how R is used in Product Support Engineer jobs:
  • Organized technical specifications for production of new specialty trailers to carry containerized mobile shelters.
  • Organized technical specifications and procedures for new SIP panels manufacturing line.
  • Assisted quality assurance in providing solutions to various product related problems.
  • Calibrate process control instrumentation and perform product life cycle analysis.
  • Support new manufacturing equipment qualification, address any qualification issues.
  • Developed knowledge in adhering to blueprints and specifications.
  • Assisted engineering with fabrication of production-prototypes.
  • Identified sales opportunities for upgrades/cross-sells.
  • Communicate general information on Nu Skin, network marketing, global markets, conferences and conventions, corporate programs, etc.
  • Interact with Mechanical, Electrical, Manufacturing, and Software engineers on New Products Development (NPD).
  • Perform FMEA for risk management of new designs and review new designs to ensure compliance with requirements.
  • Transfer New Product from design phase into manufacturing phase and ensure all related procedures are updated.
  • Interacted with customers utilizing strong written and verbal skills as well as deep customer empathy.
  • Assisted sales department to ensure that final product meets customer specifications and needs.
  • Provided solutions for the manufacturing of new wheel-mounted mobile steel structures.
  • Report any product Non-Conformity in a timely manner and ensure suggested solution are executed effectively.
  • Drive Continuous Improvement on product reliability, manufacturability, and serviceability.
  • Promote product and sales through upselling and by providing accurate product information and new ideas to distributors throughout Latin America.
  • Supported SQL and .NET Tools, SDK, and API's for external customers, resolving technical issues.
  • Demonstrate responsiveness, ownership, understanding accuracy, and integrity in all transactions ensuring one-contact resolution and "customized" service.

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13. Corrective Action

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high Demand
Here's how Corrective Action is used in Product Support Engineer jobs:
  • Performed failure analysis of quality and production rejects and determined root cause and implemented irreversible corrective actions to manufacturing and design.
  • Analyzed failure trends, analyzed and reported failure information, determined failure trends and implemented corrective actions.
  • Worked on several field failure investigations determining root cause and recommending corrective actions.
  • Implemented technical support network, engineering standards and corrective action system
  • Acted as a Reliability interface with Cessna's reliability group and presented the quarterly 'Reliability Evaluation Corrective Action Plan' review.
  • Work with test, design, process, and component engineering departments to implement yield improvement and containment and corrective actions.
  • Perform root cause & FA analysis to understand hardware defect or non-conformance from field and make recommendations for corrective action.
  • Worked closely with the Test and Electronic Technicians implementing corrective actions after Root Cause Analysis of Yield Track Issues.
  • Investigated nonconforming products and defects to determine rework, repair, corrective actions and preventative actions with MRB members.
  • Prepared and presented change request documentation to change board to begin yield, containment, and corrective action projects.
  • Created Failure Analysis Reports for customers to determine root cause, immediate corrective actions, and future preventative measures.
  • Reviewed and analyzed customer issues (site visits when required) related to performance to determine corrective actions.
  • Performed failure analysis on field failures and implemented corrective action following a 7 step corrective action format.
  • Identify, perform failure analysis, solution evaluation and confirm corrective action for problems.
  • Lead team to implement containment and corrective actions to reduce returns of electronic modules.
  • Used root cause analysis and corrective action plan to resolve complicated issues.
  • Root cause analysis of production issues and develop and implement corrective actions.
  • Update KPI's with corrective actions.
  • Monitored product lifecycle, performance and reliability to identify design flaws and proposed corrective actions.
  • Performed corrective action and root cause analysis of electromechanical Test Equipment Applied Project Schedules for managing multiple tasks to completion.

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5 Corrective Action Jobs

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14. Setup

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high Demand
Here's how Setup is used in Product Support Engineer jobs:
  • Maintained product information database to include all data facets of data necessary for setup at e-commerce accounts.
  • Assisted customers with setup and installation of operating systems.
  • Designed, built, and documented, setup test articles for cycle testing and product improvement solving.
  • Specialized in support of Windows Server Setup and Installation, Fault Tolerance, and Disaster and Recovery.
  • Engaged development teams and setup weekly meetings to discuss solution and root cause analysis of each issue.
  • Carry a project from idea to production, including design, testing, and production setup.
  • Install MYSQL database on SIT/UAT/production and DR setup include MySQL replication and High Availability.
  • Planned, setup, and managed product testing/analysis for field and lab trials.
  • Planned, setup and performed product demos at trade shows.
  • Supported EERS Reporting setup and new application setup in CitiSAFE.
  • Supported design engineers on new product bring-up and development, including the setup, testing, and troubleshooting of prototype systems.
  • Served as the primary point of contact to handle all of Confirma customer's field problems in an office setup.
  • Managed existing and new national stock numbers to part number cross references and descriptions to ensure correct parts setup.
  • Advised on experimental setup and provided engineering feedback to Andor's system designers and sales engineers.

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15. Technical Documentation

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average Demand
Here's how Technical Documentation is used in Product Support Engineer jobs:
  • Provided technical support for field service technicians including phone assistance, technical documentation, and on-site assistance when required.
  • Performed root cause analysis on customer issues and authored technical documentation.
  • Supported product releases by updating associated technical documentation as required.
  • Generate engineering repairs from technical documentation and customer concessions.
  • Compose and edit technical documentation for project specific requirements.
  • Composed technical documentation for all product lines.
  • Reviewed technical documentation and procedures.
  • Create and publish technical documentation for support during product launches.
  • Reviewed technical documentation for technical content, and interdocument continuity.
  • Played a major roll in providing all technical documentations to Intel's tool selection committee.
  • Performed pre-install reviews, installations, trainings provided phone support, technical documentations, updates and upgrades.

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8 Technical Documentation Jobs

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16. Unix

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average Demand
Here's how Unix is used in Product Support Engineer jobs:
  • Replicated customer environments locally to authenticate new issues on Windows and Unix platforms.
  • Provided system administration and support of enhanced Unix based telecommunication systems.
  • Managed international IT lab and performed Unix and Windows Administrator duties
  • Supported domestic and global customers responding to critical issues and provided mainframe- and UNIX- based application support via telephone and e-mail.
  • Maintained internal group web page using HTML, Java, and SQL on a UNIX platform.
  • Performed system level testing to verify distributed Unix/C, C++ applications.
  • Provided national & International Support for all AS/400 & UNIX Storage Systems
  • Experience in troubleshooting Spectrum on both Unix and Windows platforms.
  • Install, configure and maintain networks in a Unix environments.
  • Coordinated load cycles for development of the UNIX/RTR system.
  • Diagnosed and coded application changes in C/C++ under UNIX.
  • Created UNIX Shell scripts for job automation.
  • Installed builds and patches in Unix Server.
  • Experience in UNIX, c-shell, Micro-Soft Office, Access, Ghost imaging, and MS VB.
  • Worked with ESP (mainframe) and ESPX (Unix) scheduler.
  • Trained clients on UNIX/UniKix architecture and functionality.
  • Supported and troubleshot UNIX-based management platforms, network connectivity issues, and the Nortel Hi-Cap Optical portfolio products (SONET/SDH).
  • Consult with Application team to create and maintain application connection in CitiSAFE Created and maintained Unix Shell Scripts and Java Modules.
  • Assisted troubleshooting in a Unix environment associated to Postgres and Ruby on Railsdevelopment.
  • Created applications to stabilize customer facing applications Used skills in Unix to make processes in HP Sitescope more efficient and streamlined.

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1 Unix Jobs

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17. Linux

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average Demand
Here's how Linux is used in Product Support Engineer jobs:
  • Acquired expertise with embedded Linux operating system and scripting to support customers using the chassis management module product.
  • Assisted with configuring User Authentication and Policy Enforcement through scanning for end point compliance including Windows, Macintosh and Linux/Unix machines.
  • Customized and supported the real-time, reporting, and embedded portions of the Linux based fleet management system.
  • Assisted Latin America team in networking (Windows and Linux) and server issues and wireless technology.
  • Worked on different operating systems including Linux, Microsoft IIS web server, and SQL Server.
  • Use Unix/Linux commands as per the requirement and running and maintenance of Shell Scripts.
  • Installed and configured supported RHE Linux builds for issue replication.
  • Experienced with IRIX, LINUX and WINDOWS operating systems.
  • Supported customer requested Linux drivers for Intel Centrino Mobile Technology 802.11 wireless cards and desktop wireless products.
  • Monitored Linux server for cpu utilization, memory utilization, and disk utilization for performance monitoring.
  • Supervised installation and commissioning of 3500 IP camera recording solution that utilized 300 Linux based servers.
  • Create and delete OU, user in Windows Active Directory Install and configure Open LDAP server on Linux and Windows servers.
  • Appointed as designated Tier III Point of Contact for non-Windows issues, involving Solaris, RHE Linux, or HP-UX.
  • Resolve issues on Linux server, Cisco routers (Telco/VOIP related issues), reporting issues and database issues.
  • Work on Adhoc requests to run ETL jobs on UNIX/LINUX environment.
  • Experience with Linux: Tomcat/Apache, MySQL, named, dhcpd.

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3 Linux Jobs

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18. Problem Resolution

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average Demand
Here's how Problem Resolution is used in Product Support Engineer jobs:
  • Documented daily activities, specifically trouble shooting and problem resolution, in order to relay operational information to technical teams.
  • Analyzed test results and communicated findings/recommendations to project team members for defect issue and problem resolution.
  • Duplicated complex customer problems and provided engineering a concise problem model for problem resolution.
  • Maintain problem resolution database from issue onset to successful conclusion.
  • Identified root-cause analysis for problem resolution.
  • Assisted in system analysis and problem resolution, and defining, tracking project scope for the ground level (sub-systems).
  • Perform problem resolution by working closely with Test Engineering to reproduce the customer's problem in a lab environment.
  • Leverage support tools such as WebEx, AOS and Lotus-Live to help ensure and deliver customer problem resolution.
  • Attend and actively participate in Failure Review Board (FRB), drive problem resolutions through FRB process.
  • Required and Responsible for sharing all acquired knowledge concerning problem resolution with field and other departments as appropriate.
  • Travel to Customer sites for problem resolution, product upgrades, and strategy development testing.
  • Assisted and guided engineers in execution of duties and problem resolution in addition to previous duties
  • Assessed, Escalated and Documented problem resolution and closure with Engineers.
  • Provided Tier 3 product technical support and problem resolution.
  • Provide thorough support and problem resolution for customers.
  • Assisted in the system analysis and problem resolution.
  • Provided status to management, TSEs, engineering, and customers throughout escalated problem resolution process.

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1 Problem Resolution Jobs

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19. PCS

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average Demand
Here's how PCS is used in Product Support Engineer jobs:
  • Received a PRIDE award from Sprint PCS for providing assistance in their rapid market expansion in the Texas region.
  • Supported and maintained department's network of PCs, Servers, Routers and Printers.
  • Provide on site support for customers in deployment of PCSI developed wireless products.
  • Set up and configured Vmware software on test PCs which allowed multiple operating system test environmnet instances on one PC

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20. Knowledge Base

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average Demand
Here's how Knowledge Base is used in Product Support Engineer jobs:
  • Create knowledge base articles and develop various procedural documents to assist customer and field service technicians to increase productivity.
  • Generate Knowledge Base Documentation for service request reduction.
  • Developed documentation for internal Knowledge Base.
  • Conducted testing to replicate complex customer issues to determine root cause and solutions, document- ed finding building Knowledge Base Documents.
  • Subject Matter Expert - created knowledge base articles and documentation for team to use as resolution guides.
  • Post Knowledge Base Articles in the Nokia KB after providing successful solution to the customers.
  • Worked with engineering to identify and resolve issues and maintain knowledge base for field resources.
  • Documented complex technical issues and resolutions via Micro Focus knowledge base articles.
  • Performed demonstrations at trade shows and created knowledge bases and service manuals.
  • Captured and shared knowledge via knowledge based articles and team discussions.
  • Help to develop Knowledge Base for end customer and internal groups.
  • Authored knowledge base articles for internal and external enterprise support.
  • Created and maintained knowledge base articles for existing customers.
  • Maintained and updated knowledge base articles and help files.
  • Researched company Knowledge Base for possible solutions.
  • Reviewed Knowledge Base articles for clarity and accuracy through problem reproduction and duplication.
  • Used statistics and Google analytics to validate and drive knowledge base articles and product design iterations.
  • Created solution objects and Knowledge Base articles updates based on root cause of fundamental issues.
  • Eliminated revision conflicts in job aids by launching an intranet website/Adobe Dreamweaver knowledge base.
  • Created new articles in Merant PVCS Knowledge Base regarding found solutions for discovered problems.

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21. Failure Analysis

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average Demand
Here's how Failure Analysis is used in Product Support Engineer jobs:
  • Conducted theoretical stress and failure analysis of pressure vessels and design components using ASME design formulas and validated using empirical testing.
  • Managed entire product support department, conducted product compatibility testing, and provided data failure analysis to ODM engineering group.
  • Provided expert level destructive and nondestructive testing, failure analysis, root cause determinations and materials qualifications testing.
  • Work directly with international suppliers in problem identification, failure analysis, counter measure and resolution validation.
  • Collected failure analysis data, reviewed engineering and manufacturing developments and technical information for product serviceability.
  • Developed methodology for pulling and interpreting ATM computer logs for equipment failure analysis.
  • Perform component failure analysis and product validation testing on satellite communication modems.
  • Provided manufacturing support, failure analysis, product improvement and cost reduction.
  • Performed failure analysis on defective microelectronic circuits hybrids used in heart pacemakers, to determine root cause of failed parts.
  • Facilitate to resolve customer concern on RVT/RDT failures and assisting in first level failure analysis of customer qualification drive.
  • Direct interaction with Global Business Units for product design, technology, build for repair, and failure analysis.
  • Created support bulletins, conducted training classes, parts failure analysis, parts stocking & obsolescence.
  • Completed, designed and approved reliability testing ideas, statistics, failure modes and failure analysis.
  • Assisted failure analysis engineers to test and verify customer returned FA units.
  • Performed Complex system failure analysis on all hardware and process issues.
  • Perform Failure analysis reports on new and existing products.
  • Handled failure analysis kits for component problems.
  • Instrument set-up conditions for each analysis method to analyze E-test data productyield and perform circuit level failure analysis.

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22. CAD

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average Demand
Here's how CAD is used in Product Support Engineer jobs:
  • Develop engineering standards, maintenance instructions, technical service bulletins, sales materials and illustrations from 3D CAD models.
  • Generate and update product manuals, Service Bulletins, and Service Letters while using CAD software for illustrations.
  • Generated and implemented CAD models, coordinated with vendors and provided technical support to customers and shop personnel.
  • Prepared detailed production blueprints for various projects by the use of CAD 2D/3D software.
  • Created the company's CAD standards, procedures, and title blocks for Inventor.
  • Designed the CAD/CAM computer network for a $50 million U.S. Navy wide system.
  • Created fabrication, layout and assembly drawings utilizing AutoCAD 2009 and Solid Works 2007.
  • Used various computer programs (Cad, Spotlight, Acrobat, Vault).
  • Designed prototype components using 3D CAD software and generated manufacturing prints and routers.
  • Employed use of SDRC Ideas CAD System to generate 3D Architecture Files.
  • Generate and modify drawings and specifications using PRO/E and CADKEY
  • Worked on layout design on product using OrCAD CADENCE.
  • Analyzed blueprints and CAD drawings.
  • Provided Cadra/Pro Engineer support documentation in a project- oriented environment.
  • Supported Vantage customers using hardware accelerators from Zycad.
  • Created user-friendly work instruction manuals for 11 product lines using Microsoft Suite, Adobe, and AutoCAD softwares.
  • Helped clients to resolve hardware and software issues found on CADstream.
  • Boosted 98% troubleshooting accuracy by revising subassemblies schematics using AutoCad software.
  • Project **Design Recirculation System** using Visual Basic and AutoCAD.
  • Resolved connection issues between modalities and CADstream servers in hospitals and clinics.

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23. Test Cases

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average Demand
Here's how Test Cases is used in Product Support Engineer jobs:
  • Developed and conducted test cases to verify software fix functionality.
  • Reviewed feature specification and marketing requirement to define, develop and implement test plans as well as test cases.
  • Updated product documentation for Micro Focus Open-PL/I software and created automated test cases to be included in software package.
  • Executed and maintained automated test cases as well as procedures to be used across all automation efforts.
  • Design test cases and perform regression testing on complete line of cellular based security and communication devices.
  • Developed test plans and automated test cases to test the company's CIM product.
  • Developed and executed test cases, reporting and documenting defects to the development team.
  • Developed test cases to test all built-in functions of company's CIM product.
  • Set up the required environment to reproduce issues; documented test cases.
  • Authored Test Plans & Test cases for Software product using Test Rail.
  • Write test cases for all product and software releases following QA process.
  • Develop Unit Test cases using automated unit test framework.
  • Created test cases to test new features in C#.
  • Created test cases for FVT (Function Verification Testing), and tested against these for each service release

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24. Product Issues

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average Demand
Here's how Product Issues is used in Product Support Engineer jobs:
  • Managed and troubleshot LAN Switching and Content Networking product issues for Fortune-500 customers and leading-edge technology industry Partners.
  • Researched and documented resolutions to new product issues and communicated directly with software development for issue resolution.
  • Performed program management and managed customer liaison accounts for engineering activities related to in-service product issues.
  • Coordinated with Client Product Support team to discuss and develop plans for solving product issues derived from customer feedback data.
  • Create Product Support Bulletins to notify field of potential product issues, and recommend changes to methods or practices.
  • Composed product support troubleshooting guides & training guides to analyze product issues, & product risks.
  • Worked directly with customers to test, identify, track, and resolve product issues.
  • Team with other business units as needed in identifying ad resolving technical client product issues.
  • Partnered with client's IT personnel to resolve product issues with Dell Cloud on Demand.
  • Worked with engineering to resolve in-service product issues including hardware and software issues.
  • Offer solutions and ideas for product issues currently in production.
  • Resolved product issues and shared benefits of new technology.
  • Involved investigation of product issues for global customers.
  • Collected information and documented bugs for product issues.
  • Perform root-cause analysis of product issues.
  • Diagnose, troubleshoot and resolve product issues through use of various resources such as productmanuals, web-sites and basis of company knowledge
  • Develop custom WLST scripts on different operating systems (RHEL, Solaris) to capture cross domain product issues.
  • Interact with vendors about any suppliers related product issues - Write assembly and testing procedures for new products.
  • Run DSN reports to track emerging Work Tool product issues.
  • Input "product issues and resolutions" into the Gateway intranet to assist all technicians.

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25. Internet

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average Demand
Here's how Internet is used in Product Support Engineer jobs:
  • Provided technical/product support to customers for PowerBuilder, an industry-leading 4GL RAD Internet application development tool.
  • Acted as L2 application and systems support for L1 GCS teams on reported Internet customer issues including 7X24 rotating on-call schedule.
  • Provided technical support on new Windows based technology products used by the banking industry to transfer checks over the Internet.
  • Produced documents, which were posted on the Internet that instructed how to perform or resolve communication issues.
  • Provide technical support to Radiation Therapy Centers on phone, Internet, and in person.
  • Supported Diva ISDN products developed for telecommuting, Internet access and remote LAN access.
  • Assisted with setup and connection to On-line services and the Internet.
  • Published product information and software fixes on the Internet.
  • Provided technical support and resolved customer's problems via the phone, Internet, and e-mail for Merant software products.

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26. External Customers

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average Demand
Here's how External Customers is used in Product Support Engineer jobs:
  • Provided support for internal and external customers in preparing and submitting quotations, bid clarification and order review.
  • Processed relevant information for consumption, and distributed between our internal software development and various internal/external customers.
  • Interfaced extensively with external customers assisting with concerns either by phone or making actual customer visits.
  • Provided training to both internal and external customers using formal presentations and lab demonstrations.
  • Trained internal and external customers in instrumentation and Lab Execution and Automation software suite.
  • Analyzed, refined and restructured the warranty and service processes for internal/external customers.
  • Communicate professionally and effectively with internal and external customers.
  • Develop training modules for internal and external customers.
  • Assist customers when needed (internal and external customers).
  • Created parts reporting requirements for the external customers.
  • Performed off/onsite 2nd tier application troubleshooting and training for internal and external customers to maintain or develop positive relations.
  • Implemented and audited internal/external customers Developed a re pour with the customer to understand and handle the service/parts needs.

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27. Tcp/Ip

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Here's how Tcp/Ip is used in Product Support Engineer jobs:
  • Supported development and testing of IEX (FSC) Gateway Station Controller via TCP/IP, X.25, and V.35 protocols.
  • Have taken TCP/IP, networking and data storage training courses.
  • Trouble shooting TCP/IP networking, switches, Routers, Firewalls (NAT & PAT translations), IP telephony issues.
  • Diagnosed and troubleshot issues involving DHCP, TCP/IP, DNS, CMTS, and IP Routing.
  • Key player in the roll-out of the C2C wireless platform from token ring to ethernet and NetBEUI to NetBIOS over TCP/IP.
  • Developed tools to troubleshoot network TCP/IP and PLC problems with both Domain and Workgroup architecture using Windows Server 2003.

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28. OEM

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Here's how OEM is used in Product Support Engineer jobs:
  • Provided ongoing technical support to the Seattle Repair Station, OEM, Thales field support engineering and to the Airlines.
  • Consulted with business critical customers to provide vacuum solutions to OEM and End users.
  • Updated and logged engineering change orders of hardware & software configurations of OEM equipment.
  • Handled OEM (Boeing and Airbus) issues with Honeywell engineering and production.
  • Design and integrate modifications to OEM and Third Party medical equipment.
  • Supported R&D design engineers during the OEM qualification.
  • Supported Engineering team of OEM partner for joint product testing.
  • Order special spare parts from OEM.
  • Provide technical support for customers across the globe with issues related to the Verint OEM Workforce Management product suite.
  • Design and implement post production changes to interior monuments for OEM Embraer Jets.

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29. Troubleshot

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Here's how Troubleshot is used in Product Support Engineer jobs:
  • Tested and troubleshot various electronics circuits and provided technical support to technicians.
  • Trained test rig operators, troubleshot rig and assembly issues.
  • Analyzed, troubleshot, repaired and tested printers.
  • Configured and troubleshot Mesh Access Point, Gigabit Ethernet backhauls, Full-duplex Point-to-Point and Point-to-Multipoint wireless bridges.
  • Installed, maintained, upgraded, and troubleshot Etec's Manufacturing Electron Beam Exposure Systems (MEBES).

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30. Level Support

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low Demand
Here's how Level Support is used in Product Support Engineer jobs:
  • Provided engineering level support for Dell's Regional technical organizations to help reduce or eliminate customer down time.
  • Provide 3rd level support to CDMA customers such as Verizon and Sprint utilizing Motorola / Cisco proprietary systems.
  • Provided 1st level support on TopQaudrant Semantic products, TopBraid Composer, Live, and EVN.
  • Faced customer in resolution of complex technical issues escalated beyond first and second level support.
  • Provide 2nd level support for escalations from field service personnel and technical support centers.
  • Worked with first level support and end users for testing and problem analysis.
  • Serve as second level support for product, data communication and encryption issues.
  • Designed functional and regression test cases for 2nd level support personnel.
  • Serve as the second level support for assigned software applications.
  • Provided second level support for a mobile robotics system.
  • Provide 3rd level support of all production servers.
  • Provided 2nd/3rd-level support to worldwide direct-account cPCI customers for hardware and software, including all investigations into hardware and software issues.
  • Provided 3rd level support to pre and post sales customers within escalation SLA's.
  • Provide 3rd level support to iDEN customers utilizing push to talk technology.

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31. CRM

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low Demand
Here's how CRM is used in Product Support Engineer jobs:
  • Produced internal departmental SLA adherence reports in various CRM software including SalesForce and PeopleSoft.
  • Document all client calls, emails and any other communications accurately and within SLA in our CRM (SalesForce) tool.
  • Managed donations tracking and CRM software including outreach emails, mailings, printing, and mailing list management.
  • Recruited as a part of a 24x7 core support team for a CRM software application.
  • Earned Silver Award for ITIL guided CRM consolidation project.
  • Prepare a service matrix from the CRM database.
  • Created and managed tickets using PeopleSoft CRM.
  • Manage open customer issues in CRM tool.
  • Used SalesForce CRM in a Sr.
  • Created detailed documentation of customer cases and resolution using Salesforce CRM Case Management.
  • Managed customer issue tracking, resolution and escalation process in Salesforce CRM.
  • Document all appropriate actions taken and troubleshooting steps in CRM.
  • Provide weekly detailed analysis and project updates via Amdocs CRM.
  • Utilized Siebel CRM system for customer incident and bug tracking.
  • Involved in migration of YCRM to SFDC (Salesforce.com).
  • Build and create cases in Salesforce RMA/CRM system.
  • Established a case management process for customer technical report deliverables utilizing Microsoft Dynamics CRM.
  • Worked in the L3 product support group; resolved customer tickets specifically for the company's eCRM product, eGain Mail.
  • Assisted in the transition of CRM tools from Parature by drafting requirements and performing User Acceptance Testing before deploying to Salesforce.
  • Provided 3rd level support on company eCRM CallCenter productline.

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32. Product Quality

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low Demand
Here's how Product Quality is used in Product Support Engineer jobs:
  • Directed software deployments to ensure product quality, product security, product safety, and verify product performance per customer expectations.
  • Develop and recommend new process formulas, technologies, and documentation to achieve cost effectiveness and improved product quality.
  • Improved product quality and reduced production time by creating controls to immediately operate rigs and calibrate meters.
  • Provided daily failure analysis reporting for manufacturing improving product quality and reducing return rate 47%.
  • Investigated product quality problems, determine root cause, analyze data to facilitate and implement corrective actions
  • Implemented quality evaluation processes for computer products involving product quality analysis providing recommendations for improvements.
  • Develop solutions and provide recommendations for test issues concerning product quality and reliability.
  • Assured product quality by designing electrical testing methods and testing finished-product system capabilities.
  • Perform product quality audits at multiple contract manufacturers.
  • Detail-oriented with attention to product quality.
  • Performed extensive analysis on all product quality discrepancies including design, documentation, automation, testing, assembly, and alignment.
  • Eliminated 36 product quality issues and improved overall mean time to failure of Inform Meter.
  • Influence sustaining engineering efforts geared to improving product quality and reducing life cycle costs.
  • Monitored product quality and responded to improve customer calls and product returns.
  • Track and report product quality issues to engineering and quality control teams.
  • Interacted with other teams to help achieve better product quality.
  • Implemented product quality testing, pre and post production, including corrective action reports, increasing customer satisfaction while decreasing scrap.
  • Improved the Cpk of the products by ameliorating the existing design, product quality and reliability.
  • Worked closely with engineers to resolve customer problems and to provide feedback for product quality control.
  • Travel, International & Domestic, to meet with suppliers and discuss product quality and manufacturability.

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33. Customer Base

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low Demand
Here's how Customer Base is used in Product Support Engineer jobs:
  • Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.
  • Secured $3M+ in new annual business and expanded Asia-Pacific customer base as part of the sales team.
  • Initiated and tracked all RMA's for customer base from inception through repair and return to customer.
  • Lead cross-functional team integrating the distribution, installation and tracking of software patches to customer base.
  • Diagnose, debug, and resolve complex PureCloud product problems reported by Enterprise customer base.
  • Offered solutions to each customer based on needs and utilization of batch system.
  • Fostered relationships with the subsidiaries as well as customer base worldwide.
  • Traveled 30% supporting our Network Access Control (NAC) product through customer base and resellers.
  • Assisted Oxford Instruments' staff with the transition of theMicrotronics product line and customer base.
  • Organized cPCI development efforts for hardware and software features of the cPCI product line between Intel and the customer base.
  • Assisted world wide customer base in implementing product line in both local and wide area networks.
  • Lived in South Korea (our largest ATE customer base) supporting Teradyne/Megatest product.
  • Support was focused on Enterasys Networks customer base, Value Added Resellers (VARs), Field Engineers and GTAC Support.

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34. Management System

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low Demand
Here's how Management System is used in Product Support Engineer jobs:
  • Founded company that Supported small businesses using Financial Management Systems and Inventory software to maximize.
  • Designed and implemented a limited Database Management System.
  • Research, resolve and respond to questions received via telephone, email and ERMS (Email Response Management System).
  • Work Description: Worked on Microsoft Retail Management System (MRMS) as a product support & Software testing.
  • Administered key client UNIX systems for Fujitsu's UNIX-based network management system - FlexrPlus.
  • Administered Issues Management System database for tracking and resolving critical issues for installed base.
  • Support of Injectors, Solvent Delivery Systems, Solvent & Sample Management Systems.
  • Inventory management in excess of $10 million using Integrated Management System.
  • Work Description: Worked on contract Management System as Application support.
  • Provided support for the Intel Health Guide disease management system through configuration and provision of Self-Contained Demo Kits.
  • Tested new software release for Alcatel Network Management System.
  • Configured High Availability Network management systems with Veritas Cluster server platforms and Sybase RDBMS.
  • Company's expert on Autodesk Inventor and Synergis Adept document management system.

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35. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Product Support Engineer jobs:
  • Provided technical assistance to customers and assisted them in specifying detailed requirements and selecting suitable products.
  • Provided technical assistance and support to marketing base for new production introductions to distributor network.
  • Addressed complex inquiries and provided technical assistance to customers.
  • Provided technical assistance for development of product specifications.
  • Provide technical assistance to computer system users.
  • Offered Fortune 500 companies technical assistance for large enterprise mapping software projects (Oracle, DB2, MS SQL).
  • Provided software engineering support to customers and Technical Assistance Center (TAC) for multiple ATM switch and router products.
  • Work closely with the NOKIA Technical Assistance centers and other support groups on escalated issues.
  • Provided technical assistance for admins, teachers, parents, and students.
  • Sole National and International provider of Technical Assistance Network (TAN).
  • Provided technical assistance and solved hardware and software problems.
  • Worked as a Configuration Specialist in configuring Symmetrix, and provided technical assistance during configuration upgrades at customer sites.
  • Promoted to the Team Lead position for folder/inserters where I provided technical assistance and various documentation to our Field Service Reps.
  • Provided documentation, training, and technical assistance to customers, field engineers and support staff (onsite or remote).
  • Provided technical assistance to customers regarding the integration of Intermec's products into their data collection systems.
  • Provided technical assistance and design solutions to optimize Intel Chipsets into hardware and software design.
  • Responded to problems and calls for technical assistance in a high-volume multi-task call center.
  • Provided technical assistance for Merant Field Support Engineers.

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36. Technical Training

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low Demand
Here's how Technical Training is used in Product Support Engineer jobs:
  • Used web-based application and on-site instructor-led approach, designed/developed/delivered technical training to 150+ domestic and 75+ international customers.
  • Created and conducted semiconductor systems technical training for product support and customer support engineers.
  • Developed technical training and publications content for crucial components on critical upgrades.
  • Updated and maintained technical training manuals released technical bulletin's.
  • Developed and implemented an extensive technical training program for the WJ CVD systems, including operation, troubleshooting and PM training.
  • Conduct technical training on the functionality of hardware and software for CVD system.
  • Conducted technical training for engineers at Micron, Intel, TEL, DNSE.
  • Conducted technical training for all products for Commercial Pilots, Technicians and Engineers.
  • Provided detailed support and Technical training of incoming Level 1 and 3 Technicians.
  • Provided technical training to customers, sales, marketing and engineering personnel.
  • Deliver technical training to Partners and Enterprise customers as needed.
  • Provide technical training for customers and internal teams.
  • Provided technical training to Support teams.
  • Provided/facilitated in-house technical training of DSC/Alcatel equipment to internal organizations such as Training Department, CTAC, and Installation.
  • Provide technical training in both product and test equipment to production test specialists and metrology personnel.
  • Authored the Endura PVD Operations Manual that is used for field troubleshooting and technical training.

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37. Hardware Issues

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low Demand
Here's how Hardware Issues is used in Product Support Engineer jobs:
  • Provided 3rd-tier technical support, on call 24/7, responsible for resolving escalated customer issues on both software and hardware issues.
  • Researched and replicated software faults by using product specific test equipment, protocol analyzers and PCB construction to address hardware issues.
  • Provided support for escalated hardware issues to determine root cause via issue recreation and/or site visits.
  • Analyze production and development hardware issues to determine root cause and implement solutions.
  • Worked directly with internal groups and customers to resolve system software and hardware issues

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38. ISO

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low Demand
Here's how ISO is used in Product Support Engineer jobs:
  • Edited Quality Assurance procedures and Standard Operating Procedures for ISO Certification.
  • Served as engineering liaison for the factory and operations implementation team when the vehicle was ready for production.
  • Identified root cause and corrective actions for build issues, as a Liaison Engineer on the manufacturing floor.
  • Served as Philips SW liaison for Microsoft certification of PC based Digital Television streaming cards.
  • Work as a liaison between software engineering and marketing to document known issues and resolutions.
  • Performed engineering liaison to assist product design team for new aircraft cabin design and installation.
  • Act as a liaison between Blackboard Transact s Client Support and Development department.
  • Perform as liaison between development team and customer to deliver bug fixes.
  • Worked with manufacturing as a liaison for the customer during product development.
  • Analyzed product failures and served as a liaison to Product Engineering.
  • Served as liaison between CMP Division and Spare Parts Division.
  • Acted as a liaison between customers and service department.
  • Utilized custom debug scripts to isolate performance issues.
  • Developed automated tools for time-saving, reliable engine performance comparisons against EPA standards and Cummins proprietary duty cycles.
  • Assisted the Sales and Marketing department as a technical advisor and with demos and trade show set-ups/tear-downs.
  • Created and maintained multi-level Bill of Material (BOM) for all products per ISO 9000 procedures.
  • Assisted Project Managers as Technical Advisor with Critical Customer Source Inspections and Configuration Issues.
  • Assisted in Alcatel becoming ISO 9001 compliant and participated in internal ISO 9001 audits.
  • Authored ISO work instructions, process sheets, ECOs and checklists.
  • Lead tech for BDU roll out of CK3 and CS40 handheld computers Also led successful ISO audit for several years

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39. SLA

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low Demand
Here's how SLA is used in Product Support Engineer jobs:
  • Service customer accounts through proactive identification and documentation of business requirements and translation of customer needs into effective, stable platforms.
  • Collaborate with cross-functional operational, technical, and customer teams to translate business needs into supportable software platforms.
  • Interpreted and translated engineering drawings into manufacturing process plans -Assisted with developing packaging instructions on various components
  • Provide client support and technical issue resolution via E-Mail, phone, and other electronic medium in accordance with SLA's.
  • Oversee projects from start to finish, compile SLA's and SOW's and coordinate between clients and internal staff.
  • Engage with customers within established SLA's as well as communicate with Product House on an as-needed basis.
  • Responded to 90% of Tier 2 support escalation calls within 24 hours Business SLA.
  • Support Engineering Translators to ensure that CAD model is translated into required format without error.
  • Pinpoint and repair digital voice problems using Remedy and Grand Slam preventing unneeded service calls.
  • Translated highly technical development team instruction into clear, concise instructions for end users.
  • Track, report and manage product defects for ADSL network CPE and DSLAM.
  • Resolved 85% of Support Calls within one week per Business SLA.
  • Provided extensive technical support for thousands of Tesla Model S issues nationwide.
  • Assist Sales Team on technical questions and translation (English/Spanish).
  • Embedded in the Tesla Supercharger(SC) design team.
  • In-charged for meeting the SLA for all interactions.
  • Maintained 100% compliance with response time and resolution time service-level agreement (SLAs) for the product.
  • Assure quality, security and compliance requirements are met for each customer Write/translate technical document (JP/EN).
  • Maintained SLA agreements and managed tickets within ZEN desk in a timely manner
  • Conduct tests for DSL Broadband modems for speed and interoperability with Zhone DSLAMs.

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40. BOM

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low Demand
Here's how BOM is used in Product Support Engineer jobs:
  • Issued Engineering authorized substitutions, in-process changes and initiated BOM/drawing changes.
  • Worked extensively with ManMan manufacturing software to help document Bill of Material (BOM) changes and updates.
  • Performed the data analysis on BOM errors to investigate the root causes and made improvement on cost reduction.
  • Develop Engineering Methods per customer specifications(BOM - Bills of Materials, drawings) utilizing Cad-Cam software.
  • Performed schematic capture, PCB review, manager part suppliers, BOM structure and validation for Hardware.
  • Involved in Cost Reductions by removing unnecessary parts in a Bill of Material (BOM).
  • Created Macros to identify the latest changes in BOM for C8.7 and C12.9 engines.
  • Created and maintained Drawings, BOMS and Documents for the existing and new products.
  • Composed drawing packages, BOM s and Engineering documents for Production and Suppliers.
  • Maintained Material Master and Bill of Materials (BOM's) in SAP.
  • Resolved Assembly plant issues by updating assembly drawings and BOM call outs.
  • Performed characterization for new boards, wrote ECN to create BOM.
  • Managed BOM, OD rule and processes for product support.
  • Use Oracle to Track down part #, BOM, ECO status and other information as needed.
  • Reviewed latest revisions on engineering drawings to create SAP routers (work instructions) and BOM's.
  • Prepared routings, production orders, and BOM s in SAP to support Manufacturing.
  • Review BOMs for completeness and take responsibility for areas of opportunity and risk.
  • Develop IMs, BOMs and routers for transfer into PDM system to order parts and implement cost reduction solutions.
  • Created SAP routings, MBOMs and planning the materials for building the assemblies.
  • Write work instructions, PMs, BKMs and BOMs.

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41. Customer Requirements

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low Demand
Here's how Customer Requirements is used in Product Support Engineer jobs:
  • Served as liaison between product development and technical support to ensure quality and customer requirements for multiple desktop development projects.
  • Explore solutions using systems software to meet customer requirements and exceed expectations.
  • Performed necessary modifications to the products in order to meet customer requirements.
  • Supervised engineers and scheduled travel assignments based on customer requirements.
  • Review product specifications and customer requirements to design/develop manufacturing philosophy.
  • Review customer requirements and product design.
  • Translated customer requirements into specific tasks for all functional areas and proactively captured, tracked and drove all issues to closure.
  • Leverage active listening and other soft skills to gather customer requirements and better serve their needs.
  • Developed detailed drawings in CoCreate Drafting 17 for customer requirements, sketches, and assembly drawings.
  • Maintain customer and quality database to ensure that quality and customer requirements are met.
  • Ensured new product launched to manufacturing floor smoothly to meet customer requirements.
  • Convert customer requirements into process plans using work flows.
  • Administered system testability/maintainability/reliability analysis to ensure system fault detection, isolation, and maintenance capabilities met customer requirements.
  • Reviewed design drawings, specifications and customer requirements for newly engineered components andprocesses.
  • Review RFPs for design of customer requirements and modifications.

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42. Salesforce

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low Demand
Here's how Salesforce is used in Product Support Engineer jobs:
  • Support case creation in SalesForce for requests via phone, email, and automatic system alerts.
  • Perform Saleslogix to SalesForce database migration.
  • Documented all contact using Salesforce.
  • Work closely with Tier 1 and 2 support in engaging customers and providing daily customer support through Salesforce and DSN tickets.
  • Documented in Salesforce CRM; recording problem details, and troubleshooting steps through to resolution.
  • Provided Help Desk Support for hardware and software to include creating RMA s using Salesforce.
  • Log all requests into Salesforce ticket management system from live calls or voice mail system.
  • Maintain and track detailed records for all customer interactions using Salesforce.
  • Worked inside of the Salesforce environment.
  • Trained and knowledgeable in Salesforce, HEAT, ONESOURCE Income Tax, GOSYSTEMS
  • Research and document resolutions via Parature and Salesforce.
  • Guide customers in completing their taxes using the Turbo Tax product Answer tax questions relating to the Turbo Tax product using Salesforce
  • Perform Salesforce to Netsuite Data Migration.
  • Assisted other Support Engineers with their cases Tracked support cases via Salesforce Created over 200 knowledgebase articles.

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43. EMC

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low Demand
Here's how EMC is used in Product Support Engineer jobs:
  • Supported Field Engineers by answering technical questions on EMC products, noticeably accelerating service delivery and cutting time to problem resolution.
  • Protected customer data by researching and solving complex mission-critical EMC Storage array problems.
  • Provided technical support to customers and CE's performing new installation or remedial maintenance on EMC equipment.
  • Supported all SAN and NAS issues on multiple operating systems integrated with EMC products.
  • Passed EMC Information and Storage Management Certification (ISM) Proven Professional Program.
  • Diagnosed and remotely resolved technical issues within the EMC's data storage products
  • Key Customers include; Motorola, IBM, EMC and Intel.
  • Developed and implemented configurations on EMC Symmetrix, providing technical assistance on a global scale.
  • Install and maintain MySQL replication (HA) Master-Master and Master-Slave Deploy MySQL database on EMC SAN storage.
  • Provided remote support of direct dial, and field personnel, for EMC Symmetrix products.
  • Provided global support on EMC Symmertix hardware platform via phone and remote computer assistance.
  • Install and configure EMC power path, Multipath and NIC bonding on Linux.
  • Performed remote support and troubleshooting of EMC Symmetrix and DMX problems.
  • Used Navisphere manager for administration of EMC Clariion.

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44. Vmware

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low Demand
Here's how Vmware is used in Product Support Engineer jobs:
  • Develop, manage and maintain the Support LAB environment containing 200 VMWARE Servers with Server 2008 R environments.
  • Create test systems using VMware to mimic customer environments to allow for research on critical, one-of-a-kind issues.
  • Configured and performed troubleshooting Workplace ONE and VMWare Identity Manager along with LDAP and Active Directory Integration.
  • Monitored multiple systems across various platforms and storage devices (VMWare, ZFS, AWS).
  • Demonstrated and configured Workplace ONE, VMWare Identity Manager & Boxer.
  • Deployed Windows Web servers, application servers, VMWare Servers, and Citrix servers to support SmartAdvisor applications.
  • Attended VMware bootcamp training course INSCOPE SOLUTIONS-Norfolk Naval Base Resident NetApp Storage Engineer for NMCI Project.
  • Develop VMWare Workstation and VSphere images for troubleshooting and demonstration.
  • Worked inside of a Citrix VMWare environment.
  • Last Role) - Maintained Expert VMWare Airwatch MDM certification and all other certifications.
  • Worked on Telco cloud NFV products EVR, vBNG, vEPG based on Openstack and VMware Cloud.

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45. Engineering Changes

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low Demand
Here's how Engineering Changes is used in Product Support Engineer jobs:
  • Formulate support strategy, engineering changes, service documentation, training procedures for Service Organizations.
  • Monitored and reported engineering changes to ensure technical manual and provisioning accuracy.
  • Investigate product manufacturing and design concerns and initiate engineering changes.
  • Conducted extensive lab work to reproduce and diagnose technical issues, and then drove engineering changes in product software and hardware.
  • Defined, implemented and tested engineering changes in software and hardware in response to customer, marketing, and manufacturing requirements.
  • Review, approve and update drawings, ECN's and submit engineering changes on a daily basis.
  • Designed, developed and built Engineering Changes (EC's) to enhance tool performance.
  • Liaised with Boeing and other aircraft manufacturer to gain approvals for engineering changes.
  • Assisted the UR product engineer with customer and engineering changes issues.
  • Review activities of Design Change Board and implement Engineering Changes.
  • Completed engineering changes using 3D models and 2D prints.
  • Manage all engineering changes for production parts.

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46. Sigma

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low Demand
Here's how Sigma is used in Product Support Engineer jobs:
  • Utilize Lean Six Sigma knowledge, to work with teams to accomplish project goals and continually improve daily operations.
  • Mentor new engineers and provide guidance to help them implement solutions for continuous improvement projects using SIX SIGMA methodology.
  • Certified as a Six Sigma Green Belt delivering more than $300K project savings.
  • Received Six Sigma Green Belt training for quality project work.
  • Focus on Lean and Six Sigma methodologies.
  • Complete Six Sigma Green Belt certification.
  • Trained as a Six-Sigma Green belt.
  • Lowered product failure rate from 63% to 8% thru Six-sigma analysis and rigorous QA functionality testing.
  • Led 5 projects reducing $35K in inventory Completed Six-Sigma Green Belt certification.
  • Utilized 6-Sigma and PQM training to improve statistical process control.
  • Familiarized with PFMEA, PCP, SIX SIGMA, PPAP, 5P, and GR&R.

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47. Design Changes

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low Demand
Here's how Design Changes is used in Product Support Engineer jobs:
  • Engineer responsible for monitoring product service and evaluating damaged product leading to design changes or improved maintenance procedures.
  • Contributed regular machine design changes based upon field engineering experience.
  • Recommended design changes as needed based on reliability assessment.
  • Submitted equipment design changes that resulted in substantial savings per machine a savings, totaling $16.4K per machine during 93-94.
  • Implemented service bulletins, worked directly with customer, resolving field issues and design changes as a Product Support Engineer.
  • Analyzed design changes for hardware system, subsystem & circuit packs prior to release to manufacturing and test groups.
  • Coordinated functional trials and Part Submission approval for initial part approval and design changes to current production components.
  • Created test plans and conducted tests to implement design changes for product improvement to maintain world class status.
  • Incorporate design changes for resolution of common failures on existing and new product improvement and development.
  • Recommended design changes to correct Fit and Finish concerns with design, and manufacturing engineers.
  • Recreate customer issues in a lab environment in order to provide recommendations for design changes.
  • Executed IQ, OQ and PQ reports for new processes/equipment/product design changes.
  • Implemented design changes in legacy systems to meet customers' new requirements.
  • Recommend design changes and process changes for cost reduction.
  • Design changes done for reliability and part obsolescence.
  • Supported design changes and new product development.
  • Reviewed new designs and design changes for manufacturability.

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48. Turbotax

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low Demand
Here's how Turbotax is used in Product Support Engineer jobs:
  • Received inbound calls and helped customers resolve complex issues with the TurboTax software and the customer's computer.
  • Provided a friendly, professional customer experience for TurboTax and Geek Squad clients
  • Educate prospective and current customers on the products offered through TurboTax.
  • Assisted guests with technical inquiries based on TurboTax products.
  • Provide first-level product support for TurboTax.
  • Assisted customers with issues with TurboTax products
  • Provided Tax Support to TurboTax Customers.
  • Assist customers with the TurboTax product.Walk through how to use and or download product.
  • Help people with there turbotax product
  • Assisted with TurboTax "It's Deductible" password resets/logins.
  • Notate each account handled Send customers emails regarding case resolution Process customer credit card payments Send Turbotax software to customers via computer

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49. Trade Shows

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low Demand
Here's how Trade Shows is used in Product Support Engineer jobs:
  • Prepared and lecture technical presentations to Microsoft customers at Microsoft Venezuela offices, trade shows and at Microsoft Solution Provider Sites.
  • Traveled frequently to customers, conferences and trade shows representing NORDAM both domestically and internationally.
  • Participated in trade shows, answered attendees questions regarding technology.
  • Attend Trade Shows as requested to represent company marketing activities at promotional events.
  • Demonstrated company products at trade shows, seminars, corporate training and presentations.
  • Provided technical support to sales and marketing at trade shows and conferences.
  • Provide Technical Support at Trade Shows and Sales Presentations/meetings with customers.
  • Provided marketing support via trade shows and on-site customer assistance.
  • Provided technical support at sales presentations and trade shows
  • Introduced and demo'd new products like XGI Servers, Blu Ray Disk, E-VTR at trade shows.

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50. Voip

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low Demand
Here's how Voip is used in Product Support Engineer jobs:
  • Developed automated test sets and tested company's first VOIP product certification testing in record time under extremely tight schedules.
  • Worked across multiple GNPS and design teams to ensure functionality of SIP Carrier VoIP solutions using industry-standard VoIP protocols.
  • Experienced in VoIP technology from the first design and test verification phase.
  • Support all of EADS next generation and VOIP products.
  • Use wireshark to review sip traces at the packet level and determine the cause of failed VOIP calls.

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Product Support Engineer Jobs

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20 Most Common Skills For A Product Support Engineer

Technical Support

19.3%

Product Support

18.6%

Customer Service

9.9%

New Product Development

7.8%

Database

6.4%

Engineering Support

6.3%

Troubleshoot

4.8%

SQL

4.0%

Customer Sites

2.6%

Test Procedures

2.4%

QA

2.3%

R

2.2%

Corrective Action

2.0%

Setup

1.8%

Technical Documentation

1.8%

Unix

1.7%

Linux

1.7%

Problem Resolution

1.6%

PCS

1.5%

Knowledge Base

1.5%
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Typical Skill-Sets Required For A Product Support Engineer

Rank Skill
1 Technical Support 14.7%
2 Product Support 14.1%
3 Customer Service 7.5%
4 New Product Development 5.9%
5 Database 4.9%
6 Engineering Support 4.8%
7 Troubleshoot 3.7%
8 SQL 3.0%
9 Customer Sites 2.0%
10 Test Procedures 1.8%
11 QA 1.8%
12 R 1.7%
13 Corrective Action 1.6%
14 Setup 1.3%
15 Technical Documentation 1.3%
16 Unix 1.3%
17 Linux 1.3%
18 Problem Resolution 1.2%
19 PCS 1.1%
20 Knowledge Base 1.1%
21 Failure Analysis 1.1%
22 CAD 1.0%
23 Test Cases 1.0%
24 Product Issues 0.9%
25 Internet 0.9%
26 External Customers 0.9%
27 Tcp/Ip 0.9%
28 OEM 0.9%
29 Troubleshot 0.9%
30 Level Support 0.9%
31 CRM 0.8%
32 Product Quality 0.8%
33 Customer Base 0.8%
34 Management System 0.8%
35 Technical Assistance 0.8%
36 Technical Training 0.8%
37 Hardware Issues 0.8%
38 ISO 0.8%
39 SLA 0.7%
40 BOM 0.7%
41 Customer Requirements 0.7%
42 Salesforce 0.7%
43 EMC 0.7%
44 Vmware 0.7%
45 Engineering Changes 0.7%
46 Sigma 0.7%
47 Design Changes 0.7%
48 Turbotax 0.6%
49 Trade Shows 0.6%
50 Voip 0.6%
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42,972 Product Support Engineer Jobs

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